★ 1

I will start off by stating that the waiting room is so crowded . The wait time to check I waited 10 minutes . Patients can’t even walk out or in because the waiting line is long.
They sent me a message that the doctor is running late an hour before my appointment. Mind you I had already rescheduled because she called off the week the day of my appointment. Now she’s running late ?!?!
For a whole week I called to speak to a nurse about getting approved for a prescription never got the call back and after trying the 3rd time they called me at 4:40pm ( which I couldn’t answer because I was at work). This place is a disaster . I wouldn’t recommend .
The staff never knows anything .
Located on Warm Springs/Cimarron

Source: Google

★ 5

Excellent experience so far! Check in was smooth and quick. The office made sure to verify my insurance before the appointment and gave me quotes for necessary procedures before doing anything. Absolutely love how thorough and efficient my provider is. The office is also clean, bright, and professional. Definitely recommend!

Source: Google

★ 3

This most recently time going here, was actually the best experience with the nurses at the desk… they weren’t rude or like they just work here.. they were actually engaging and respectful to every one person I seen and watched come in to check in or had to reschedule. 6 months prior from the previous weekday I brung my son and a few months before then when I came in it wasn’t necessarily to me, but the front were just rude and unapproachable i don’t know if they have a bad day or what but attitude level made me happy to hurry up come in and hurry up out of there!
But this time it actually a very inviting feeling in the waiting room itself busy not.. customer with our without their correct card for their self or their child. The approach just makes a big difference in the environment. My son dr is great! We’re grateful for her!

Also you guys need to update your calling system to to better assist customers.

Thank you!

Source: Google

★ 5

Thanking God for Dr. Maendel. He is so kind & very thorough. He found something weird on my face & took care of it, while reassuring me, as he always does. He has a wonderful demeanor & he cares. I leave smiling every time because of him. I feel very blessed to know him. And, he's very handsome, which is a plus!

Source: Google

★ 3

My experience was a little chaotic initially. I scheduled an appointment about two weeks in advance. However, my appointment was cancelled and rescheduled within 15 minutes of my appointment time via phone call and redirected across town to a different office. Maybe there was some internal miscommunication and misunderstanding about my appointment. Although there was a good explanation for this, it would have been great to have a "heads up" about the situation well before I arrived to your facility. Nevertheless, your clinical network handled this issue with charisma and class. I received a well-deserved and sincere apology. Then I was assigned the same day to Dr. Stevens, who was very kind and considerate to my issues. He and his support staff were very personable and seemed genuinely concerned about my concerns. As a person who have met an extensive amout of various people through my travels, I can say that the atmosphere at the facility was very comfortable and accomodating to a concerned patient. Even though we (your professionals vs myself) were from different societal groups, it always seemed like a professional doctor-patient relationship. I truly believe that my misunderstanding was an honest mistake, thus I look forward to visiting Dr. Stevens and his support staff at his new location.

Source: Google