★ 1

The phlebotomist inserted the needle at an angle and it was painful. I didn’t say anything because I did not want to get poked again. Once I removed the bandage (20 minutes later)I noticed a lump on my arm, within hours it turned into a painful bruise. Be careful! One picture is after 4 hours and the other the following day.

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★ 3

The online appointment system is terrible on some days it won’t give you an appointment it keeps saying the appointment time is no longer available. On other days it works fine, but by then the earliest appointments aren’t available.

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★ 4

This is where my doctor sends me for my blood work,quick and easy

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★ 5

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★ 5

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★ 5

I find all the phlebotomists at the location on Tenaya to be outstanding.

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★ 5

Shana did an excellent job with my test samples. I am a notoriously difficult draw because of my clotting disorder. Shana remembered this and was very efficient at drawing the required samples before the clotting closed up. I really appreciated her ability to take care of things efficiently and effectively!

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★ 5

I had a great experience. I had an appointment and was called on time. The phlebotomist was personable and extremely skilled. No pain, no bruise. I was done very quickly. I always go to this location. because there's never a long wait.

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★ 1

2:10 appointment and it is now 3:05 and still sitting here waiting! Why bother making an appointment.

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★ 5

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★ 5

The phlebotomist was extremely kind and considerate and took in my situation. I had just become non ambulatory and could not find handicapped parking , and she put me back in the queue after your computer pushed me almost two hours to wait when I had been fasting. My appointment was at ten fifty I arrived at ten fifty six , but the computer said I was ten minutes late. Because of my macular d generation , I knew if I swipe the screen , someone coming would come out. The same kind lady that came out to put me back in her queue was the young lady that drew my blood. Her technique was fantastic.She did not make me get out of the wheelchair as I cannot bear weight on my right leg since I have torn my meniscus. She valued me and made me feel very comfortable and seen. The other young lady actually opened the door that worked there and escorted my wheelchair and my caregiver to the door great customer service.

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★ 5

Every time I go, I'm in and out real quick and they get my vein on the first try unlike years ago when they would tell me that if they didn't get it on the 3rd try they would get someone else to do it

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★ 5

First time ever, no bruising at all on my arm!

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★ 5

Quest does everything right!! no one comes close

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★ 5

Collector was friendly, did a perfect draw and explained everything in detail. When I arrived waiting room was full but I was called within 5 minutes of my scheduled time. Place was clean, staff inviting in and out was a breeze. My number 1 quest location to secure services.

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★ 5

Tai was professional and nice. He did not hurt my arm and I didn't even feel the needle . Also he did not bruise my arm. Very pleased with service 😀

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★ 5

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★ 2

Floors seemed stained and dirty. Marks all over the walls. I was instructed not to put my phone down on a table to avoid, "taking home other peoples' germs."

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★ 4

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★ 5

The ease of making an appointment at Quest online and the staff are always so nice is why I use them for my diagnostics.

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★ 5

Great time i had ...fast turn around too..in 24 hours i found out my blood type....also they have plenty of promo codes online to order this test ...since insurance doesnt care about our blood type...but quest does and they make it affordable...

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★ 5

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★ 5

No wait and great staff very knowledgeable and professional

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★ 5

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★ 5

I noticed and commented to my phlebotomist Catherine how having check in kiosks instead of physical staff is popping up almost everywhere and I was comfortable and impressed with the new system there because it was very simple to follow the instructions and my appointment went quick and smoothly. She shared with me that all the staff were attendees and that made the wait time very short.

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★ 5

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★ 5

I was treated with respect and the staff was friendly. The center was clean and I was served within 5 minutes of my appointment.

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★ 5

Scheduling through the app was easy. Checking on site was easy. My technician Jenna was friendly and knowledgeable. I was in on time and out quickly

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★ 5

No issues, easy sign in process. Thank you

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★ 3

No issue with the staff, just dislike setting an appt and then not actually being seen until 40 minutes to an hour after my appt time, all for a 5 minute appointment!

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★ 5

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★ 1

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★ 4

Staff is awesome! Just need more morning appointments for fasting

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★ 1

Slow and very unpredictable

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★ 5

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★ 5

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★ 2

I had blood work done for Iron labs yesterday. I had 4 pending Iron lab orders from the same person to be used over time, but instead the lady that draw my blood did all 4 Iron lab orders from the same person. Which is totally crazy and a hugh waste. I needed to use those other 3 Iron labs ,separately to keep a check on my Iron levels that are going up recently.

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★ 5

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★ 3

A very disappointing that you have to jump through so many Hoops to get your test results online. Really quite ridiculous

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★ 5

Service was extremely impeccable. My phlebotomist was knowledgeable precise kind. The facility was clean prompt the best in the area in my experience. This is within the Mountain View professional building. Las Vegas, Nevada.

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★ 5

Technician was excellent.

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★ 5

I make an appointment on line and I've never waited more than 5 to 10 mins. I'm in and out and I have to do this weekly for now. Thank goodness for online booking

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★ 5

I am a hard stick. They find them every time! I only use Quest!

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★ 5

Clean establishment. Quick and painless services. Will use them again .

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★ 1

Terrible, why even have walk ins. Left after waiting a hour and half went to another location and it was the same. Ended up going to Labcorp and was helped in 20 minutes. What a waste of time!

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★ 3

It took the girl 3 trys to get blood outta my veins.One in each arm the one in my hand. I've never had anything like that before at this Quest

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★ 5

They are very pleasant and fast service. I like fast courteous service! 😃

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★ 1

The way the treat people is horrible. I say in the waiting room and watched them be rude to seniors and disabled people. Go to another location

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★ 5

Great service!

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★ 1

When to use the restroom to give them a urine test, bathroom toilet had feces all over it very disgusting would not recommend this Quest Diagnostic Center it's not clean and it should not be used for people that already have medical conditions how disgusting that you can't even clean the restroom, this is unsanitary and absolutely disgusting

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★ 5

Quick, professional, respectful service.

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★ 5

Being able to make an appointment is definitely a Huge Plus, and the wait time was very brief

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★ 5

Great Lab tech

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★ 1

Tried to call the number listed it’s not longer in service Ugh trying to get test results

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★ 1

Got there at 7am when they opened because my doctor said my blood test had to be first thing in the morning. By 9am I still was not seen so I left because my test results would have been compromised.

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★ 5

I have a very difficult time getting blood drawn. I am a hard stick due to my veins, and often end up needing multiple draws from different sites. This gets me very lightheaded. Jasmine was so good and kind to me. She supplied everything I needed and we managed to get all of the blood the doctor needed. She really went above and beyond to help me get through the appointment successfully and was so patient with my needs. I took up a lot of her time but Jasmine was absolutely gracious and compassionate all the way.

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★ 5

Went well

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★ 5

They are very good about not making you wait past your appointment time and very good at getting the bloodwork done and sent on to your physician.

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★ 5

Very easy processes from start to finish…quick and easy

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★ 5

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★ 1

Don't know what's going on at this facility, very long wait times for appoinments(45 minutes). I didn't have an appointment, but I arrived at 9:30am and now it's 1:00 pm and I'm still waiting just to draw some blood. I just hope I don't have to wait just before closing... terrible!!!

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★ 5

Everytime I've to do bloodwork it's a nightmare. In every place I go they seems to have hard time finding my veins. They usually poke me 3-4 times and sometimes without success. Now things got way better! Jasmine at this location is very knowledgeable and kind. She's like a God sent (I'm not kidding). Someone may find this review a bit exaggerated but if you would've experienced what I have you would've said the same.

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★ 5

My experience during my appointment was exceptional. The facility was clean and well-organized. Danielle, who drew my blood, performed her duties excellently and made me feel very comfortable. I highly recommend Quest Diagnostics.

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★ 4

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★ 5

Andrea was amazing! Super friendly and caring, VERY gentle! Barely felt a thing!

Best location in Vegas!

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★ 5

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★ 5

Great

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★ 5

Great staff!

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★ 5

I had to check in and when I checked in they said they couldn't find my appointment. So I had to wait on call it took a little while to get to call back. That was the first time that's ever happened since I've been there but the people were great and everything was good.

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★ 5

Check-in was very easy and it didn't take long to be called in for my appointment. The phlebotomist was very nice

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★ 5

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★ 5

Excellent service ! Easy to find, it's clean, and has quick kiosk check in. I checked in and only waited 5 minutes to be called. The guy who performed my blood draw was friendly, and I barely felt the stick. In a matter of minutes I was on my way. Excellent service and employees. Thank you.

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★ 5

Made an appointment and was seen on time , one prick and blood drawn and not a spot of blood on arm ..

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★ 5

Excellent service and treatment

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★ 5

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★ 5

I dont remember her name that took my blood but she was fabulous!!! I went to the 1 off of tenant at mountain view hospital on Friday around 1pm. I had to take Layne, my son, and she helped me keep him still so that she could proceed with me. 200% satisfied

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★ 3

The person who drew my blood was very nice but it seemed like they were rushing & they ended up blowing my vein!

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★ 5

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★ 5

Quick when you schedule appointment

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★ 5

Quest Lab on Tenaya in Las Vegas is a pleasure to go to for my blood work.
The staff is always happy and kind. I’ve seen how mean patients can be to them and they still are courteous and nice no matter how disrespectfully they’re treated.
What a great crew you have there.
They are the best Quest Lab I’ve ever used!

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★ 1

Bad service rude staff.
Management is very unprofessional!!
Walk in wait is ridiculous, they don't call from it. People have been sitting around for hour's. All appointments have come and gone. They ain't working there walk in list at all. There not honoring time frame given. Go somewhere else 👎🏼

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★ 5

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★ 5

I was seen quickly and TAE did my blood draw. Im a hard stick but he took extra effort to find a vein and it was painless. He is a asset to your business and deserves a raise as he is exceptional at his work and that will keep you in good comments and regular customers! Thank you guys.

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★ 5

The phlebotomist was kind and helped calm my nerves while taking my blood sample. It was a very positive experience for me. I really liked the location inside Mountain View Hospital. :)

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★ 5

Always professional, knowledgeable, thoughtful, helpful and friendly. Turnaround time for my results are short and can be accessed on the Quest Diagnoatics Ap ~ They make my life easier. Highly recommend their services. Keep up the great service

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★ 5

The staff was courteous, gracious and very helpful and professional. I loved it!

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★ 5

Fastest and most efficient experience EVER

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★ 5

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★ 5

Excellent service, convenient, clean premises and very nice staff, they are very good at what they do. I would definitely recommend.

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★ 5

The waiting room was full but I didn't wait long at all after signing in. The staff was courteous and the phlebotomist was excellent and made me feel at ease.

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★ 4

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★ 4

I was a little confused where to go but once I got there, the check in process was very easy and fast. Once they got the results, they sent them to both me and my doctor. It was the first time I’d ever gotten my results and it was nice to see what my doctors in the past were talking to me about

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

I arrived as a walk in shortly after 7am. Another patient arrived, as a walk-in, at least half an hour later. After waiting just 20 minutes or so he complained to a philbotinist that he had to take his kid to school. They told him he needed to wait, and they did make him wait another 20 minutes, but then they went ahead and let him cut the line. He was in and out more than an hour before I finally got called back, which was well after 10am. I had a 3 hour wait when the check in said it should be a 30-60 min for walk-in. People should not be allowed to cut the line like that.

I have stage 4 cancer and was fasting for the bloodwork to be sure I can get my next chemo. It was not fair he cut the line. Poor planning on his part does not constitute an emergency on your part. Mind you, I do not mind waiting when I do not have an appt, but walk ins should still be first come, first serve. Last time I was a walk-in a similar situation happened. A 3 hour wait, and walk-ins called out of order because someone was complaining of the wait. I understand wanting to get the complainers out quick so they do not bring the whole waiting room down, but it makes people angry when people get to cut lines just because they are whiny. It really is not right.

Now, once I got called back, they did a great job as always. I have small, rolling veins, and they always get me by the second draw, if not the first. With minimal pain at that. And the appointments are really good at being called on time. Whenever I can, I schedule an appointment instead, and it is tremendously helpful. Occasionally, I cannot schedule an appointment and still have to go in as a walk-in so that I can do my chemo on schedule. That is the only times I have had problems. Would love to give 5 out of 5 stars for the rest of the times I have gone. Even as a walk-in I only had a problem the last two times I have gone, every other time was wonderful (and I have to get blood drawn every 2-4 weeks).

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★ 5

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★ 1

The customer service here is beyond rude. I arrived within their window of being open and taking walk-ins and I was refused. I can only get bloodwork done today for a specific test and they don’t even care to listen.

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★ 5

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★ 5

Quick and easy. Very convenient to make appointment. Courteous staff.

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★ 3

Fast service but GET YOUR RECEIPTS. I get the same test every 3 months for the last 2 years with the same insurance and every single time I come the copay changes or there’s an unpaid balance. Billing department never calls when staff puts a request for a call back. Paid a balance today AGAIN that I paid 3 months ago but I didn’t have a receipt so I had to pay to get services.

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★ 5

Quest Diagnotic Lab 3250 N Tenaya Way is my choice for labs. The self service check in process is fast, simple. I can make a same day appt on my Quest portal within a few hours or less. Its a highly organized system not having to wait. The facility is very clean and comfortable. The phlebotomists are personable, professional. My Labs are processed quickly and uploaded on my portal for viewing. My primary doctor group has the "other" LabC. blood collection in his office that prevously lost a urgent sample never processed. Now I request a order only Quest Diagnostics for all my labs. Its worth the drive for excellence and reliability.

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★ 5

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★ 5

I was very impressed with Quest,
They were very hospitable and gentle. I don’t like getting shots. But when I was a child, I was afraid of shots, being a child of a Registered Nurse who was very good at giving shots,She always, told me to calm down. Know if you act nervous they will be nervous. I was very pleased.

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★ 5

Catherine was amazing with my 7 yr old. Caring and professional. Great at her job. We will definitely request her again

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★ 5

Easy to schedule appt on line same day, within a few hours. Check in is a simple process. Wait time was only a few minutes for my appt. Very efficient, clean waiting room. Blood draw was professional

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★ 5

Fast, professional, clean and reliable

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★ 5

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★ 5

My tech Catherine was amazing, professional and very polite. I really enjoyed interacting with her.

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★ 5

Catherine was my Phlebotomist ... she was excellent. She had serviced me on a previous visit but I forgot her name. Her patience...friendliness...professionalism was a solid 10!! I have small veins that move and it is difficult to draw blood. She does it with no problem and my skin is never bruised like it is when others do it.

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★ 5

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★ 5

Efficient from appt. making to completing the blood draw. I love the online check in & being able to access my results.

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★ 5

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★ 5

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★ 1

My sister had an appointment today at 10 am, she got there a few mins early, and immediately an employee told her that they were not taking in anymore appointments. Excuse me, what? How does that work? If an appointment was made in advanced then they should’ve called her before showing up to let us know they’re canceling her appointment! My sister kindly told her that she had already made her appointment so why will she not be seen because her lab work is important, the employee started raising her voice at her that she won’t be seen and was waving around her arms at my sister like a lunatic. As a phlebotomist myself, this type of behavior from the Quest employee is unacceptable and quite embarrassing for Quest that they even allow their employees to act this way. She needs to learn some bed side manner and as any medical worker she should learn to be more empathetic, caring, and compassionate. Extremely disappointed to know that this is how a healthcare worker is treating their patients.

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★ 1

Extremely rude, front counter need to be trained in manners.

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★ 5

Clean environment. Candy was the best and is my favorite phlembotomist!! Always kind!

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★ 1

they never answer their phone

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★ 5

Always polite and considerate and ready to figure things out and explain to me.

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★ 5

My appointment was at 8 am and I was there only one in there. They took me back immediately after I checked in and I was out in less than 15 minutes. My clinician was very professional and friendly and my overall experience was great.

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★ 4

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★ 5

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★ 5

The waiting room was really clean quiet and calming. Person who took my blood was amazing as I didn't even feel it. She was very friendly.

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★ 5

Limpieza impecable, trato muy amable por parte del personal que me atendió.

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★ 5

My Technician was really nice and very patient with Me. I was Fasting and a little "Hangry" while she drew my blood. Quick and Painless. One stick & a urine sample and I was in & out in 30 minutes. Thank You Quest staff for your speedy service. ❤️

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★ 4

Very professional and friendly staff.

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★ 5

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★ 4

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★ 1

I made an appointment for 12:20 but could not remember the confirmation code and it was not letting me check in. She treated me like I was stupid and refused to look it up to confirm the appointment. Mad an appointment for a different location. I would not recommend this place worst customer service I have ever received.

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★ 5

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★ 3

Blood streaming from my arm dripping on the floor when I left

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★ 5

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★ 5

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★ 5

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★ 5

Easy appointment access, convenient locations, and great service.

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★ 5

I had a extremely professional phlebotomy nurse who made my visit so nice and easy.

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★ 5

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★ 5

Appointment was quick little wait time

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★ 4

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★ 5

Every time I come to get my blood draw, I have the best experience.. Your employees are always so kind and efficient.. I don’t even mind getting my blood draw 😃

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★ 5

Always professional and timely. It is so easy to get my blood work done at a Quest location with an appointment.

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★ 5

Tae was very nice. I think he knew I was nervous and talked to me so I calmed down. I thank him for that.

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★ 5

Employee was very pleasant

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★ 5

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★ 5

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★ 5

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★ 5

Fast service, all staffs was so kind.

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★ 5

My phlebotomist, Tae, was excellent. He performed a blood draw on me that was painless, which has never happened for me before. He was also personable and knowledgeable.

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★ 5

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★ 1

Worst customer service ever. Son needed to get draw before appointment time and the attitude was "so what". Part of the reason the Healthcare system in America is among the worst. They don't care about the patient, only money.

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★ 5

Ease of appointment and the quick in and out of the facility.

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★ 5

Very clean, nice office. Very nice technician. No pain with procedure, went over everything verbally and was extremely pleasant. Seen within a few minutes of check in. Great facility overall.

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★ 4

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★ 5

The check-in process is very fast & easy

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★ 5

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★ 5

Catherine was absolutely phenomenal! She was polite, professional, and personable. I literally felt NO stick when she drew my blood. Best phlebotomist I have ever encountered.

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★ 5

Quick and easy

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★ 5

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★ 5

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★ 1

As someone working in the medical field, I accompanied an elderly diabetic client to the Quest clinic for her bloodwork. Despite waiting since the morning without eating, she was finally called around noon. However, there was an error in her orders, requiring me to contact her doctor for a quick correction. The staff member at Quest displayed attitude, attended to other clients, and then disappeared after assuring us she would assist us.

Despite our repeated requests to be seen due to the client's overdue appointment and her risk of fainting from not eating, the other staff members continued to ignore us. I pointed out the disorganization of their process, suggesting that multiple staff members could assist my client, who was now ready for her appointment. However, their excuse was that she had to wait for her original appointee, who had gone on lunch. This system, along with the services and staff, was deemed ridiculous and highly inefficient.

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★ 1

Phone not setup. No one answers

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★ 2

I came early here for blood tests because online it says they are open. But I arrived and the office people said quest diagnostic is closed for Martin Luther King day which was not reflected online.

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★ 1

My husband had an appointment today and was unable to check in using the kiosk. Unfortunately, there is no one there to help, so what are people supposed to do if the kiosk is broken??????

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★ 1

I made a appointment but could not find it now I'm sitting at another quest on standby 2 hours

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★ 1

I came in with a 10:45 appointment. I Waited until 12:20 minutes to be seen AFTER I told them about the one-hour glucose test. They called me in to take blood and told me I should have already taken the liquid. DUHHH! I TRIED to tell them. I'm annoyed. I have to wait an extra hour due to them being incompetent. So, I have been fasting and can't eat until I get this done. I'm upset. Had I gotten the liquid when I got here like I wanted, I wouldn't still be waiting.

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★ 3

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★ 5

This location is very convenient. Inside the medical building and on the second floor. Decent size waiting room. Best to go online to schedule an appointment. Did not have to wait to long. Tech was very gentle.

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★ 5

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★ 5

I finally had 2 have. Someone show me how 2 use system
Then it seems. Very easy. Thanku 4 asking

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★ 5

Very friendly and courteous staff. Skilled technicians, procedure painless. Wait is minimal. Prefer this Quest over any others I've visited.

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★ 4

Rather go to this one than the one 2 miles away. Only problems is that calling location doesn't go through (instant hang up) and it's inside hospital building

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★ 5

Always have a pleasant experience at the Tenaya Las Vegas location.

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★ 5

Great customer service and love to new way to check in!

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★ 5

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★ 1

Rude ! Had an appointment and yet two hours later still was waiting… Never going back

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★ 5

Im extremely bad with blood, but Blanca was amazing with me. She put me in a recliner and took my blood sample. She was extremely friendly and professional. Also, I checked in on my phone because I already had an appointment and no lie, I sat down for not even 30 seconds and Blanca came out and called me. I’ll definitely be sticking to this location whenever I need lab work done!

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★ 1

Worst and most painful stick ever! The phlebotomist jammed the whole needle in my arm, which wasn’t necessary because I have huge superficial veins. I’m a certified Phlebotomist with over 6 years experience, I asked why he didn’t taunt my skin and why he put the entire needle in my arm to where the needle and blood vacutainer was lying on my skin/anticubital area. His response “the needle kept going in.” I wish I knew the phlebotomist name because I’d share it. He should be retrained on phlebotomy and professionalism in a workplace. Not only was the phlebotomy a horrible experience, he input my information incorrect, mind you he had my Id on his desk right in front of his computer!

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★ 5

Outstanding service, were caring, competent and effective at quelling the concerns of a very scared girl who had been putting the blood draw off over fear of needles and blood. Will use for all of our lab work from now on.

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★ 5

The tech taking blood are great.

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★ 1

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★ 1

1 person in the sitting area, nobody in the hallway & the only appointment offered is 2 hours away.

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★ 1

Unqualified.........

.......

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★ 1

Phone doesn't work. No receptionist. Not user friendly at all. Find a place with walk in service. I miss Kaiser.

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★ 5

Super helpful staff! It was pretty busy but I didn't have to wait long. The check-in at the kiosk was easy and efficient. The labs seem to be much better today than they were just 5 years ago. Going to get blood work done in the past was always a dismal experience with long waits and unhappy staff. It's a new day!😎

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★ 5

Bee was GREAT, everytime I go to Quest they have to stick me three or more times because of my small veins, BUT BEE got it on the first try simply amazing thanks Bee and thanks also being so nice you made my day, Bee you ROCK .

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★ 2

Slow results (5 days) and no way to reach someone in the phone because phone number listed is not working.

I have the Quest App with notifications turned on.

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★ 5

I've never had any problems at this location. It's very clean inside. I'm usually in and out within 20 minutes and without an appointment. The staff always treat me kindly.

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★ 1

The nice lady could not find my vein. She twice pushed the needle through the blood vessel deeply into my arm. She hit a nerve that felt like a tooth being pulled without Novocain.
I'm 68 and have had blood drawn myriad times. I've never experienced pain like this while getting bills drawn.
I shall persue further investigation of malpractice.

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★ 5

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★ 4

I had no problem at all. My appointment was for 8:15 I got there at 8:05. I was walking out the door at 8:25.

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★ 4

Walked in for blood work 4 or 5 ahead of me
was out the door in a half hour or less

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★ 5

Went in thought I was in the wrong place nobody there punched in on the kiosk and saw my name on the board said 6 minutes. Then a lady came through the door and said my name. Was done in 10 minutes with the whole thing

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★ 5

I was in and out in less than 30 minutes with no appointment... plus staff was super friendly

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★ 5

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★ 5

I had an 1500hrs appointment today got there at 1430hrs they processed me lickity split got in got out within 15mins of arrival . I have to say excellent service very quick and my blood withdrawer Amanda M thank you very much for making my "I hate needles" for my diabetes a very easy going experience and damn near painless! Also thank you very much for doing it with a smile from start to finish !

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★ 5

Awesome care and fast in and out
Great staff

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★ 1

Horrible. Rude operators, lost appointment
Made two months ago,!

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★ 1

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★ 1

Not even close to 1 star service! Horrible service and attitudes floating around the office! I had to take it upon myself to go to the back office just to get their fax # from an employee! Won't use this location ever again!

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