★ 5

Source: Google

★ 1

I came into the Vision Source East location on Bonanza Rd. for an exam on 12/15/23. I used insurance for my glasses Rx, but paid out of pocket to get my contacts Rxs updated in the same visit (about $82). I was given my glasses prescription and some sample contacts to take home, and told to call back in a few days to let them know how the contacts worked. I called back as instructed and confirmed everything was good to go as far as fit and functionality, and was even able to purchase a year's supply of contact lenses from another provider. Fast forward to now, I need to purchase a new supply of contacts and my orders kept getting canceled citing that Vision Source denied my having a contacts prescription with them. When I called today to ask for my contacts Rx, I was told it was accessible through the portal and rushed off the phone. I visited the portal and there weren't any prescriptions listed, for glasses or for contacts. I called back and spoke to a different woman, Holly, who told me that since I never physically showed up in the office to tell them how my contacts worked out for me, they never finalized my prescription and I shouldn't have been able to order any contacts to begin with. So I asked where my money went because my insurance didn't cover the two exams, only the glasses, and I came out of pocket for the contacts. She kind of scoffed and said that since it was last year, there's nothing she can do but schedule me to come in for a whole new exam (which means more out of pocket expense for me). I asked why I was told that I could just call to finalize the prescription instead of coming in if showing up in person was a requirement, and also why they were able to approve the first order of contacts in the meantime. She said she didn't know because there weren't any notes in their system documenting that conversation I had with them last year. So now, with 11 days left in the year I have to scramble to find a new eye doctor, get in for an exam (which is going to cost more $$$ out of pocket and good luck with holiday closures and Christmas right around the corner) just to obtain a prescription that I already paid for (which wouldn't even be expired yet if they had kept accurate records for their patients). It seems like because I didn't come back to PURCHASE my contacts through them and opted to source them from somewhere more affordable, they're holding onto my prescription AND my money. I got a "yeah, that's the policy. Not sure why you were able to get contacts. Whoever you spoke to didn't leave notes. Well...sorry" and that's that. Didn't offer to help make it right or problem solve or even offer me an appointment to come in for a new exam! Horrible customer service. Very shady, would give no stars if I could. Buyers beware! They'll get you on a technicality to keep your money and your prescription unless you're buying contacts from them directly.

Source: Google

★ 5

Best optometrist! Thorough examination and explanation of testing results, as well as what I should watch for regarding my eye health.

Source: Google