★ 2

I was really excited about Hope's value system and philanthropic philosophy, but my experiences there have not been 5 star.

Firstly, let me preface this with the fact that I drive 115 miles to be seen at hope. Because of this long travel, I'm always looking to expedite and condense things as much as possible. I feel like I'm encountering resistance, road blocks, and hurdles every step of the way with being seen at Hope.

It's also not my favorite thing in life to have a doctor frown and scold me and tell me things I can do to lose weight....especially when it's things I already know and/or have been told on multiple visits.

Some of the staff is not super friendly, I've had them be short and gruff more than once. I consistently have to wait more than an hour in the lobby before I'm seen. I have to call and remind them of the medications the doctor was to call in for me.

I'm sure if you didn't have insurance and needed a place that would work with you anyways you'd love this place... but for me not so much.

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★ 1

I genuinely wish I could give this clinic 0 stars. I had an appointment scheduled with my doctor, and while I’ve had to cancel in the past due to childcare (which happens), I always made the effort to reschedule. When I did reschedule, I was told it was fine.

However, my appointment was later changed - without my involvement - and then canceled altogether. When I called to reschedule again, I was told I had canceled too many times, which was both confusing and frustrating given the situation.

To make matters worse, the staff member I spoke with, who I believe said her name was Veronica, was incredibly unhelpful and ultimately hung up on me. That level of disrespect is unacceptable.

It’s disappointing because the clinic is quick to push for annual appointments when it suits them, but when you’re actually trying to follow through, you’re treated poorly.

I would not recommend this place. Save yourself the frustration and find another doctor.

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★ 5

I Love the doctor Darlene, she's A GOOD

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★ 5

I scheduled to be seen as a new patient and I just wanted to say Michelle @ call center is amazing, very sweet, and helpful. I hope my visit goes the same way.

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★ 5

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★ 5

Everyone is very friendly and helpful love coming here would highly recommend.

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★ 5

Amazing staff

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★ 5

Staff are very friendly and pleasant.

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★ 5

Love how attentive and thorough Hope Christian Health center is. They're very consistent.

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★ 1

Avoid Craig facility. Nothing screams hope or Christian. What an organized mess that hurt my soul and I'm understanding why I was in the system and never showed up. Give people HOPE and UNDERSTANDING. Preach what u supposedly practice.

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★ 5

Best Doctors office that I have been to. Its nice to finally find a good doctor in this town.

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★ 5

I was treated great by the staff and the doctor

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★ 5

Great experience. Was in and out at a convenient time. Got straight to the point and didn’t hesitate to help with any concerns we had. Staff is lovely and attentive.

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★ 5

I am always treated good and I love the service of the staff

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★ 5

Excelente trabajo muy amables.

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★ 5

I love them. They are very great people so grateful for these clinics.

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★ 5

Excelente Atención del Personal Medico y Administrativo (Betty y Samantha).Altamente Recomendable !!!

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★ 5

Great service. Doctor is really nice

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★ 5

I was seen by Dr. Darlene Francisco in 2024 and I am so impressed with her services. Her commitment in ensuring my health issues are met. She made sure that I was referred to the right physician for each medical issues I was experiencing. And she made sure that I see her on a weekly/monthly basis to ensure my medical issues were stabilized. Her thoroughal examinations and explanations are exemplary. She showed her concern and passionate for her patients. I recommend new patients to Hope Christian Health Center to be seen and treated with whatever health issues they encounter. The doctors and nurses are caring, passionate at what they do.

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★ 5

Hope Christian Health Center cares for my heath and my family! I highly recommend anyone to be seen by any of their doctors. Darlene is my doctor, she's genuine, caring and most importantly puts my health first! She's one of a kind! Thank you and God Bless!

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★ 5

Great clinic! I love how caring they were with my grandma and Darlene answered all my questions on how I care better for her. Thank you for offering to pray for us!

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★ 5

Denise Cook, NP is the best healthcare provider I have had in years. She listens and is empathetic to the needs of her patients. Very thorough. My whole family goes to her. Keep up the good work Denise!!!

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★ 1

El peor. El día de la cita me dejaron esperando casi 2 horas para poder atenderme, hasta que me moleste y me quedé parado en la puerta para que lo hicieran.
Tenía 3 días esperando mis resultados, el primer día me dijeron que las asistentes médicas estaban en hora de comida que me marcaban cuando terminarán de comer...cosa que no pasó, no me marcaron y solo me quedé esperando resultados.
Marco para ver mis resultados y el poco profesionalismo que tienen estás chicas, pues lo más fácil que se les hizo creo yo fue colgarme la llamada, no sé por qué y después ni contestan, las pude volver a comunicar y me vuelven a colgar la llamada, y cuando le logro preguntar el por qué me cuelga me dice que "pues por qué ya fue todo" siendo que me dijo que me Hiba a pasar a otra asistente, la vrdd prefiero morirme antes de volver a visitar este centro del "infierno".
Cristianos hipócritas.

Source: Google

★ 1

I loved this facility and was a loyal client/patient for 10 years, but they've become awful and I'm in tears just writing this review. They have no doctors on staff. It's all PAs, which wouldn't be so bad if they could diagnose or treat anything or if the turnover wasn't so high. I haven't been able to see the same provider for more than 2 years and every new PA is worse than the last one. Finally, after being told they would send my daughter to yet another specialist rather than diagnose her after 2 years of history....I insisted they at least consult our previous PA. The Guerrero PA told her manager and put in the doctor's notes that "mother and daughter were impossible" and insisted in all caps that I'd "screamed" at them. I never rose my voice. I begged them to consult my daughter's history and do a simple diagnosis and was treated like a mental patient. Their resident psychiatrist (also a PA), found me praying and sobbing on the floor as they pitilessly would not even perform a simple physical. My daughter has gone from vibrant 16-yr-old to a wheelchair bound 18-yr-old while we wait for specialists. For a Christian practice, they have no heart left.

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★ 5

This office is a true blessing. It's clean and sanitary. The women in the reception area are truly professional and kind. Kassandra, Nayeli, Valeria and Lizbeth are awesome. Smiles and kindness go a Long way. So, I truly appreciate the awesomeness of Hope Christian Health Center and Dr. Darlene was top notch. Very informative and kind. Listened to all my concerns and provided helpful, informative and realistic feedback.

Source: Google

★ 2

We made an appointment for my grandkids they made appointments at 2 different offices back to back at the same office they did not front office desk not helpful

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★ 1

Appointment was scheduled for 1PM. It was also confirmed 3 times. The day before the appointment. They left a message they needed to make the time "a little later". When I got in touch with them they wanted to make the appointment for 3:30pm. We finally agreed to 230. I arrived 30 mins early. It is now 320pm and still haven't been seen.

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★ 5

This is an excellent Physician's office! Meeting Dr. Francisco changed my life. She carefully listened to my issues. Then thoughtfully gave me the prescriptions, refferals and direction I needed. The office staff are awesome too, very prompt and so nice. Thank you Hope Christian Health Center ❤️

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★ 5

I love the staff very kind! The most I love about this clinic is that they are Christian facility. They even have a minister there to pray for you when needed.

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★ 5

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★ 1

‼️will need to sue them for malpractice‼️doctor never told me any diagnosis or prescribed anything ‼️ ended up at ER few days later finding out I had a rinitis for bacterial infection

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★ 5

Very nice and caring staff! Thorough and kind!

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★ 3

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★ 1

They made back to back mistakes which caused an 8 day delay in getting my prescription from the pharmacy. First they failed to send my prescription in a timely manner. The first two attempts to send it electronically didn't work so they called it in and gave the pharmacy contradictory instructions. I needed an eye ointment and the doctor told the pharmacy to make a topical solution gel which cannot be applied to the eye. You would think a doctor would know that. Incompetent coordinator Kendra then called for topical gel instead of the ointment I needed. Nurse didn't say my blood pressure 126/68 indicated prehypertension or elevated blood pressure.

Source: Google

★ 1

Didn’t even get to see the doctor. Showed up 30 minutes early to my appointment. I filled out paperwork until my appointment time when I was informed by an older woman at the reception desk that my insurance was inactive. I explained to them that I just used my insurance for a doctor appointment this week, but she said that it was inactive and that she left a voicemail yesterday. She then followed that by saying that the doctor would probably not be able to see me because It was too late. I don’t understand why she wouldn’t have told me when I arrived for my appointment.

After this interaction I tried to call my insurance but they closed, so I tried to contact my mother because I’m under her insurance. I tried to give the phone to the reception woman but she refused to speak to my mom unless my mom was on speaker. They determined that I could pay with a low income sliding scale, but the receptionist said “if you can even be seen today”. By the time I got off the phone I was so humiliated after everyone heard that conversation on speakerphone and overwhelmed that I began to cry.

I was trying to hide that I was crying from people in the reception room, and silently stood there with my back to the patrons and my face towards the desk. The receptionist could see as tears rolled down my cheeks that I was in distress. She callously told me to “have a seat” with the rest of the patrons. I vocalized I was having a panic attack and needed to use the restroom. Instead of telling me where the restroom was she responded “you still have this paperwork to fill out” I replied “are you going to show me the restroom or let me publicly humiliate myself?” I waited in the restroom for my Uber and I’m never coming back.

Source: Google

★ 1

Can't speak for the doctors, they were probably nice. The receptionist is just horrible. She gave us wrong information then tried to blame it on someone else when we called back. 🙄😑 Couldn't get past the service of the front desk.

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★ 1

Never going back they be giving me false positives, and have me take antibiotics that I didn’t even needed
to take in the 1st place. Go somewhere else.

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★ 5

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★ 5

I love Dr Paxton-Johnson, she is very caring and really cares about your health. Takes time to help figure out what’s going on and the right plan of action. The office ladies and nursing staff are great as well.

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★ 5

They have done better about making appointments.

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★ 5

Dr Hill was so nice and experience, he figure out all what is happening with me. Customer service was great, you will spend less time waiting. I recommend this place .

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★ 5

I am very satisfied with the service I received at this place.

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★ 5

My first experience with them was horrible, I waited for over 3 hours to be seen for 5 minutes. I voiced my concern and received a call from them. I thought that was a nice gesture so I decided to give them a second chance and I couldn’t be happier. Dr. Hill is the best doctor that I have seen in a very long time. They’re staff is so professional and caring.

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★ 3

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★ 5

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★ 5

I am a new patient to Hope and couldn't be happier with my experience. I felt valued as a person not just a patient #. Dr. Hill took adequate time during the office visit and staff were friendly. My husband had to give blood and we liked it was available to do right there.

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★ 5

I love the doctor's here they really do care about the patients and will do what's best for them. Thank you and God bless you Dr.Crawford and Dr. Hill and all the staff at Hope Christian Medical center!

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★ 1

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★ 5

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★ 5

Wonderful Staff shows their compassion and care! Clean facility and expedited service....The team at Hope Christian Health Center performs unto our Lord & Saviour Jesus Christ! Amen!

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★ 5

Muchas gracias a todo el personal por su excelente trato a mi mamá y a mi.. desde las recepcionistas, enfermera y doctora.
Muy profesionales y muy buena disposición!

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★ 5

Omg !!!! Where do I start. Staff friendly so welcoming polite patient.... Ket me explain that I was only here for my daughter and I received a warm feeling. Thank you so much for your kindness...
Twila thomas
Janay Thomas Mom

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★ 5

estoy muy sorprendido de la atencion del pessonal de la intitucion desde las resepcionistas hasta los doctores son muy amables su nivel es muy profecional la atncion ami madre fue un exito lla que la avia llevado ados hospitales reconosidos pero me siento muy contento que halla estas intituciones que alluden ala gente que no tiene aseguransa se las recomiendo gente latina gracias hope christian papa Dios me puso con ustedes mil gracias

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★ 5

My experience can be summed up in the name. This well run team of excellent healthcare professionals, led by Dr. Purdy, puts, patients first. Every visit comforts my body, soul and peace of mind. This group of committed health service providers care about the health of the body, but so much more. This team provides TLC from the moment you walk through the door until the moment you leave. Since going to HCHC at the beginning of the year, my health has improved dramatically. And I think it's the only time in my life, that I actually look forward to doing to the doctor. If HCHC is a part of the new age of healthcare, then sign me up.

Source: Google

★ 1

Absolutely incompetent. I was a patient at this office and have since fired Dr. Purdy. I was treated by their office for a slip and fall with damage to my shoulder and loss of consciousness. During my visit, they sent me for an MRI. In the doctors notes the put the mechanism of injury as a car accident, and have repeatedly refused to amend the notes in their records to reflect the correct mechanism of injury, despite me telling them three times prior to treatment, during treatment, and after treatment that it was a slip and fall. My lawyer has requested bills/records from their office, twice, and has not received, and it's been 60 days. Now, once I'm done suing the place I fell as a result of the virtual slip and slide I walked in on, I get to sue this office for malpractice.

This office can not be trusted. If they put the wrong notes in my file, for something simple, and can't get that right, they are going to get someone killed by putting the wrong notes in someone else's file for something far more serious.

They also failed to call my prescriptions in to the pharmacy during my first visit and it took more than a week to get my prescriptions filled, and multiple phone calls to this office begging them to send the prescriptions in.

This medical practice is terrible and I do not recommend that anyone utilize their services as you may be playing roulette with your life.

Source: Google

★ 5

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★ 5

This is the only clinic I have ever been to where a doctor will spend all the time needed to go over all my issues in one appointment. Very thorough and loving staff. They have a sliding fee scale for payment that is based on our income too.

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★ 5

I don't go here but my mom think it's awesome so I think it's cool too try it you'll love it because my mom love it

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★ 5

I love it here. It's awesome. Has very nice staff and no waiting. I love the MA Michelle.

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★ 1

Called to make an appointment. No one answered the first time. Thought I'd call back to leave a message, but this time some lady answered. When I told her that I would like to make an appointment, she breathed hard (like she was complaining) and said 'hold on'. WRONG IMPRESSION ALREADY!!! I say no thank you to a clinic that shows unwillingness to help...

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★ 5

It's nice to have people who genuinely care about you the you care about yourself. #small #intimate #care

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★ 5

The clinic is a great asset to the community providing health care to people in need. The staff and doctors are really kind and nice when I have interacted with them.

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★ 5

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