★ 5

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★ 5

I saw Loc Nyugen and he was excellent, he explained everything in detail, I left feeling optimistic and hopeful. I will definitely see him again. It's been a long time since I felt positive about any physician I am very happy with southwest medical, lake Mead office.
I also want to mention that the front desk workers were very nice and helpful, my wait time was less then 15 minutes.

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★ 5

Southwest Medical is easy to contact. They have several procedures that they can do at their facility instead of a hospital. The doctors and staff are friendly, knowledgeable, and very helpful. Highly recommend.

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★ 5

Southwest Medical at Lake Mead Pkwy it's been a good experience. I been going to Southwest Medical at Lake Mead Pkwy for a long time and I never disappointed. Always easy to check in and you don't have to wait to long on the waiting area and the staff is courtesy, helpful, friendly and the places is always clean. On May 14,2026 my visit with, Warren Guinn, PA and his nurse it's always been good to see them because they're
always courtesy, friendly, caring and professional and apologized when they are running late. The nurse always takes her time to check my medication, Blood Pressure, Temperature and my Weight and she's courtesy, friendly and easy to understand and Warren Guinn, PA, takes his time also to check my medical records and start examining me and ask questions if I need referral or refilled on my medication. Warren Guinn, PA is easy to talk to, easy to understand and caring. Southwest Medical at Lake Lake Mead Pkwy is trustworthy to go too.

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★ 5

Today I had my first appointment to establish care with a new PCP, and I couldn’t be more impressed with the experience. From the moment I walked in, front desk receptionist Tattiana was so kind, welcoming, and explained everything to me in great detail. Medical assistant Pam was wonderful and incredibly compassionate. She took her time with me and made me feel very comfortable throughout the visit.

Dr. Brandt truly listened to all of my concerns and never once made me feel rushed. He was thorough, attentive, and actually used his stethoscope during my exam, which is something my previous provider never even did during annual physicals over the last 5 years. It was refreshing to feel genuinely cared for and heard.

Latonia from Quest, who performed my lab work, was amazing as well. I honestly didn’t feel any pain at all during the blood draw.

Everyone I encountered today was professional, thorough, and compassionate. I left feeling confident that I am finally in very good hands. Thank you all for providing the best first time patient experience!

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★ 5

South West Medical Lake Mead Blvd Henderson and DR M.KOTA are Levels above all others.

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★ 5

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★ 5

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★ 5

Very pleased with my first visit! The staff are very professional and friendly! Primary Care Provider C. Reynoso is awesome! Overall great experience!

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★ 5

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★ 5

Service has greatly improved.

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★ 5

My experiences with Southwest.medical.on Lake Mead in Henderson are always pleasant and helpful. Marie Kota gives the best care. Never rushing through your appointment. Always reviewing your medications and how they're doing. She's always aware of other providers you have seen and foolows up on their treatment.
Marie Kota cares about and takes care of her patients.

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★ 5

Caring compassionate professional staff.

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★ 5

Dr.Guinn AP. and the staff are absolutely wonderful I highly recommend lake Mead healthcare.

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★ 5

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★ 5

APRN Kota and her staff are always amazing. Front Desk staff are awesome as well. The Lab and XRAY techs are very professional and welcoming 🙏

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★ 5

The staff was amazing and helped make my visit very pleasant

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★ 5

Great customer services

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★ 5

Well done and perfect job 👍.

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★ 1

The lady in the front was extremely rude and condescending. I walked out of my appt as no one should be talked to that way

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★ 5

Awesome doctor very helpful knowledgeable respectful very kind

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★ 5

Southwest medical and their doctors are the best in Nevada

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★ 5

Best staff in the business. Dr. Uson-5 star.

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★ 5

Dr. Brandt and all of the staff are very professional and literally saved my life! I Highly recommend Dr. Brandt and his staff to anyone that needs Healthcare.

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★ 5

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★ 5

Dr. Stacey is amazing! Compassionate, patient and full of knowledge.

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★ 5

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★ 5

Tracy and the front staff are amazing!

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★ 5

Dr Marie Kota is a phenomenal and caring doctor.

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★ 5

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★ 5

I recently moved to Las Vegas and have been a patient at Southwest Medical, and my experience has been excellent.

The entire staff has been professional, friendly, and very attentive. Scheduling appointments is easy, follow-ups are consistent, and communication has always been clear and helpful.

A special thank you to Dr. Loc Nguyen for his outstanding care. He takes the time to listen, explain everything thoroughly, and never makes me feel rushed. It’s very reassuring to know I’m in good hands.

I truly appreciate the excellent service and highly recommend Southwest Medical to anyone looking for quality healthcare in Las Vegas.

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★ 5

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★ 5

Dr. Brandt ,is recommended. Thank you

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★ 5

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★ 5

Christina Reynoso is a great NP. She is professional and knowledgeable and has a very good demeanor with patients.

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★ 5

Busy place but everything is under control thanks to the wonderful staff!

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★ 5

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★ 5

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★ 5

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★ 5

Very nice facility. Followed my primary care doctor to this facility because he is so caring and informed.

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★ 5

P.A. Guinn, Dr. Brandt and the entire staff at Southwest Medical are the very best!

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★ 5

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★ 5

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★ 5

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★ 1

The assistants helping here are abrupt and just running a task lists instead of caring for humans in need. He told me they did not have time to discuss my concerns to just pick the top ones . I was already waiting 45 minutes. Dr ordered pills before getting blood work back. Dr did not get back to me about the blood work. Also ordered an X-Ray which I had to get someone to take me back in for only to find out they were not open that day. Sure would have been helpful if assistant told me this in advance. I'm not sure what I'll do next. This experience was one I'll not easily forget. This was my first time seeing this Dr at this clinic and it was not trust building.

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★ 5

I have always been treated kindly and with dignity when visiting this facility. I truly appreciate my doctor’s professionalism and the way we work together on my healthcare needs. The office is clean, well organized, and my wait times are consistently short. I would highly recommend Southwest Medical on Lake Mead.

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★ 5

The doctors and staff are very easy to work with they explain everything in detail and answer all my questions very professional

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★ 5

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★ 5

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★ 5

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★ 4

Always excellent care, from check-in to checkout. Few holes in this operation.

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★ 4

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★ 5

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★ 5

I love my Dr. She cares and takes good care of me.

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★ 4

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★ 5

Southwest medical organization is the best choice for me. I also like the ability to get referrals right away.

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★ 5

Excellent office and staff 😊
I believe you’ll be in good hand's here.

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★ 5

Professional, personable and thorough.

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★ 5

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★ 5

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★ 5

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★ 5

Very professional and courteous. Clean facility and well organized. Friendly staff as well.

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★ 5

The staff are among the best I've encountered. They're friendly, courteous, helpful and professional. It's incredibly easy to communicate with the clinical professionals, the wait time is phenomenal, and the facility is amazingly clean and organized.

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★ 5

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★ 5

Dr desia , staff Reynoso, nurse jazzmen and I am sure she will be a amazing in her long future here ,Vicky greets you with kindness a smile they all do ext ext all staff at southwest medical I can go on and on been going to Optum southwest ever since my kids were young and now grandkids as well Dr Richard orr, Dr gokal, Dr Barber, Dr smith balsadua, I mean I never can say a bad thing about this establishment just keep doing all good things and caring for our wellbeing Thank you.

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★ 5

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★ 5

I’ve always had a great experience at Southwest Medical. The doctors are prompt, the staff is friendly and kind, and the facility is clean and comfortable. The waiting room is pleasant, and the lab is quick and efficient. I highly recommend this place.

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★ 5

Excellent customer Service from the Gals in the front desk! Always cordial, polite and above all- never seemed to be bothered with your presence. Great atmosphere.

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★ 1

Nothing good about this place. No real service. Attendants and nurses are never available. Dirty and no supervision. When contacting for help they don't respond due to lack of staff.

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★ 5

Good service nice workers

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★ 5

Friendly and professionally Service! Dominic is a fantastic team Leader!!!

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★ 5

My first time there and they were really polite and made me feel comfortable! They explained everything they were doing step by step! All the workers worked together as a team! I will be coming back!

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★ 5

The crew there did a great job. Pointed out certain things that I could do and didn't try to oversell me. They even let me know about the discounts and specials. Definitely would come back here. Professional and excellent service.

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★ 4

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★ 5

I have Medicaid and have had negative experiences with health care in the past. So when it came to selecting this particular practice as my new primary care, I was initially skeptical.
To my surprise, so far, I have no complaints about this facility nor my doctor.
Setting the appointment was easy. They didn't make me wait 2 months to get in. Even though I had no urgent concerns I was scheduled relatively soon. The waiting room wasn't jammed or dirty. The doctor was not in a rush. She listened to me and offered everything I needed.
They gave me a paper with everything I needed to do in a step by step outline.
If you're in need of care I recommend this practice.

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★ 1

Stay far away.

The front office staff is horrendous:
Discriminatory
Rude
Do not abide by HIPAA laws
Do not follow proper protocols for testing, medical urgency, refilling scripts, scheduling or referrals
Delayed my treatments by 3-4 months, have yet to get treatment
Front office staff will yell at you, talk down to you and demean you; yell at you to sit down if you don’t asap, try to power trip you

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★ 5

Since 2019, I have been seen by the friendly and professional staff here. Always greeted with a smile. My Doctor is informative, highly detailed and in my case patient as well. PA Warren Guinn 5 stars!! Very happy to be here today writing this letter of gratitude.

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★ 5

Good the staff doing good job

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★ 3

I arrived at 730 this morning, and was greeted kindly by front office staff. We were called promptly after 8 for my twins to have Xrays. My first son was called back as I explained to the tech they both had autism, and at times elope. After feeling comfortable I went back to the waiting room with my other twin. As Twin A came back the tech felt the need to announce to the lobby, "sorry it's taking so long, I have to deal with these kids". Well sir the only inconvenience was your attitude with whatever wrong side of the bed you woke up on. As you may not have been thinking, I found it pretty insulting. It is not my fault that my kids and I woke up extra early today to get here, to be first so that I could make it to my other appointments on time. Maybe others should have thought ahead, but to apologize for the inconvenience, wow. I hope you have a better day, because you sure ruined mine for the moment.

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★ 5

Love PA Guinn. Have followed him for years. Will continue to. He is the best hands down. My husband who hates everybody ESPECIALLY doctors loves and greatly respects him. That is not an easy task.

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★ 1

They literally don’t do anything. No ultrasound results no pap results I never took my glucose test I only had one ultrasound the entire time with them they’re so unorganized schedule appointments out really far don’t get your information over to high risk appointments I just would never ever recommend this establishment to anyone

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★ 3

The thing that I find most discerning is that you cannot speak to anyone at the location directly, you have to call the general number. This would not even matter if my prescription
was filled but because it wasn't I have to wait for a call back from the central office just so they can connect me to the location or worse, speak on their behalf. NB. I should have started my antibiotics a day ago.

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★ 5

Great service

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★ 5

I have followed my PA from W. Charleston location, Oakey, Sienna Heights, then Next to 7-11 to this location. Once you find a great PCP you'll follow wherever they relocate to lol. The front desk staff has always been friendly and helpful. The waiting area, is always nice and clean. The restrooms are clean. There is Quest Lab there, on site. I highly recommend this location without any doubt. There is plenty of parking. Once you're called back into a room, you'll find them to be kept extremely clean. The only downfall for me, is it's a distance, from where I live in Las Vegas. Just wish it was a lot closer.

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★ 2

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★ 5

I went here with some hand pain and they saw me pretty quickly. The front desk staff was great. They took x-rays and blood that day. It was quick and painless. I will be back and I will make a follow up soon.

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★ 5

Professional, courteous and efficient.

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★ 2

Dr. Isom is who I saw. And never again will I go see someone who was completely rude. The ladies up front always pleasurable.

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★ 5

Dr. Desai is literally the best doctor I have ever had. He is very thorough and takes great care of his patients. He responds well to emails and any concerns you have. And he will give you an honest opinion whether he is right or wrong.

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★ 5

I love this place and the Doctors, Nurses, Receptionists, etc... have all been amazing to me. I've been going to Henderson location for years. I read a few reviews when I started going here and was totally shocked that there were negative comments. I am very particular about my healthcare provider and I just don't get the bad experiences.

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★ 5

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★ 1

If I could give 0 stars I would. Rudest most presumptuous receptionists ever.

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★ 1

The receptionist and front office were very kind and polite,
The doctor and or her staff Do Not follow up on what they say they are going to do. My check out paperwork plainly states that I would get a call for a referral and 2 days later when I called back I was told there was no such order in my chart. Now I have to wait 24-72 hours for a response from the doctor or staff about my displeasure. The doctor and staff need to get it together. By the way, my wife saw the same doctor yesterday and was promised a return call this morning and nothing

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★ 5

Everyone was kind, wait time was minimal, dr was thorough and follow-up was comprehensive.

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★ 1

Absolutely awful. Worst customer service ever. Couldnt have been a worsr experience.

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★ 1

You won’t see or talk to the person working at the front desk for a solid 30 min.

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★ 5

Nothing negative about southwest medical, we're welcome with professional staff.

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★ 5

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★ 5

It was a positive experience from the moment I entered the medical office and until I left. The doctor was good, the nurses were good, the front-desk people were friendly. I didn't wait at all. Thank you!

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★ 1

Would give her 5 stars but she doesn't listen. Seems as if she cares but has God Syndrome. Always thinks she is right. Patients live in their bodies for decades and a doctor that doesn't know them thinks they know everything
I wish I could speak to her and explain the importance of listening to her Patients.

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★ 5

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★ 5

They're very courteous and did they have to help you with your needs

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★ 5

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★ 1

My experience with this location has been terrible.I had to establish Primary Care w/ them because my PCP & Pain Management stopped accepting my insurance so I made a appointment to get a referral for pain management. At my appointment i was very thorough with the PA explained all of my conditions & what medication I needed to manage them. she told me that they did pain management on site. I was hesitant and re explained what I needed. She assured me that that the PM PA worked with those medications so I set an appointment with their PM PA (Faigan not sure on the spelling) . He fails to x-ray the area of concern. I thoroughly explained my conditions & what I take.He has the audacity to tell me that he can't prescribe the medications because there isn't anything that he can physically see to warrant the medication. Never in all my years of going through this process had anyone said something that idiotic pain is not always visible. That is poor bedside manner to say the least. Having waste my time I had to make another appointment w/ the PA to get a referral for a REAL pain management Dr which took another week & a half. I told the PA to give me a referral for actual pain management & not the Rude useless PA on your staff. they go to give me a referral but the girl that handles them isn't in yet. So they say she'll call when she gets in. a couple hrs into the day she gave me the name and number of a PM Drbthat I had been "auto paired" with. Then told me it might take up to a week for them to call me to make the Appt. long story short it is March I have never heard from this referal I had to go back to paying cash at my old PM office. Then they call me to say that my knee has a problem and theyd like to refer me to a specialist well its mid March and I have yet to receive that referral I think 2 Mos is plenty of time. I'm sure they lie say they tried to call me but I have caller ID. they never tried they've already tried to use that lie on me once and I called them out on the lie. My advice go anywhere but here.

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★ 5

I like going here because it's close to my home, always a place to park and I'm quickly seen by my physician.

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★ 5

Love this place. I moved to E Vegas and will not change Drs office. Worth the drive always friendly

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★ 3

I came for x-rays and it was very quick. Only thing I don't appreciate is phone use at the front desk. HIPPA violation.

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★ 5

Often my Dr is not available because he is a very good, popular Dr, so at times I've seen another Dr, who was available, every one of them has been great, also, the nurses and the front desk staff are efficient and kind, I'd highly recommend this office.

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★ 5

NP Story was incredible! She listened to what i needed and didnt just blow through my appointment. Thank you!

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★ 1

Been here for over an hour no other patients in the office. The doctor was in the phone the whole time taking to his wife about personal stuff we could here him on the phone

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★ 5

I think Southwest Medical gets a bad rap. So far, all the doctors and nurses have been professional, which I really like, and friendly, at all the facilities I visited in Henderson. Even when I call, they are very polite and I can tell they’re trying to provide the best customer service. They also follow up in a timely manner with test results and that’s great. Being new to Southwest, I admit I expected the worst but that’s not the case. It really expected wait times to be long but that wasn’t the case. The doctor I saw, Dr. Dalrymple, was very nice and helpful. He figured out the minor problems I was having and even managed to do a procedure for a test, saving me a trip to another doctor. I liked how he made my life easier. That’s what we want our doctors to do. Thank you Southwest Medical!

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★ 4

I enjoyed my visit. My visit was proficient for a Doctor's office. The wait was reasonable the staff was professional and friendly. I did get a referral on my first visit.

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★ 1

DO NOT GO HERE

If I could give zero stars, I would. I scheduled a new patient appointment for my husband because we are new to the state and he needed to see a Dr. in order to get a refill on a particular medication he takes. I told their office which medication he took and they proceeded to book the appointment for their earliest opening which was more than A MONTH out.

Now that we've waited all this time to see this office, he was told during his appointment that they did not prescribe this medication and they would need to refer him out to someone else.

Now that I am trying to schedule him with another doctor in the area all appointments are booked until July!

DO NOT GO HERE. They are beyond unprofessional and a huge waste of time.

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★ 1

Ive been in twice and both times were horrible. the first time, i was told i just have a knee sprain and gave me an XL size knee brace when im 5'7, 135 pounds. turns out, i had tore my acl. the second time, i thought i had a scratch on my cornea and lost my contact somewhere. the physician laid me down, put dye in my eye, told me it was a scratch. the next day, i end up taking the contact out of my eye. how did a doctor look straight into my eye, put dye in it, and still not see the contact? I ended up with 9 scratches in the eye and the loss of vision for about a week.

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★ 4

I met with Pauline Maratonk, PAC, at this location. She was knowledgeable and experienced. She listened well, asked pertinent questions, and provided useful answers to my questions as well as guidance in future care. I needed additional testing, which they provided in-house as much as possible for no extra charge. I also needed a referral to a specialist, and the staff helped with that also. Overall, a positive level of care.

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★ 1

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★ 5

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★ 1

Man! You're better off getting advice and pills from homeless! They change doctors every few months! The last 2 times they didnt even give me referrals... Terrrible scumy place

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★ 1

Wendy the phone rep was rude and hung up. They are slow with obtaining referrals and patients records and follow ups. However Dr. Michelle Stacey is a 5 star

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★ 1

The overturn of Dr.s here is rediculous! Everytime you get a pcp 2 months later you have a new one! Also my husband needed a new prescription on his blood pressure medicine the pharmacy called the dr a week and a half ago and still have heard nothing from them oh and now he is out of his medicine!

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★ 1

At SWM assc. You are only a number. No individual care! They didn't listen to my personal issues prescribed meds that led to colon surgery.

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★ 4

Long wait times normally but have been seeing Eric Fergen, PA and he is truly one of the best health care professionals I've ever seen and I have a complex health history and problems. He is worth any wait time

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★ 5

Everyone i dealt with was friendly and professional. I usually won't go to SMA due to previous bad experiences. I'm not sure what has changed, but i like it.

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★ 1

Saw every doctor there and filed a complaint with the insurance company on almost all of them. The staff and doctors were unprofessional and disrespectful. Won't go back to that location.

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★ 1

Would rather suffer than go to southwest medical.

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★ 1

The lack of respect for patients' time is totally unprofessional. Both times, I sat in the lobby for 30 min past my scheduled time and 1 and a half hours in a private room and not once did anyone walk in to explain what was causing the delay. I like the doctors but something got to give!! I can't afford to waste so much time.

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★ 5

Went there today around 1pm with an asthma attack. They were fast, got me in right away and on a breathing treatment. Teresa and the front desk lady were Awesome!

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★ 2

Arrived shortly before they closed so I got the rush job. My arm was in severe pain. They prescribed medication that did nothing. Now they want me to come back. Nothing changed they just want to bill me again for what they should have gotten right the first time. Am I wrong? Why should I have to pay twice? Quite a racket. This is why medical insurance is as high as it is. I asked to speak to a supervisor. Now the supervisor keeps calling me back on a "private" number which I don't pick up. Then she constantly leaves messages without a last name or extension. When I call back no one knows who she is. Thank God this isn't an airline, ..but I guess its just as bad isn't it?

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★ 1

Three days and they still did not call my prescription in. Now I have to go back to tell them to do their job. Stay away far far away

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★ 5

My wife and I have both gone here on two separate occasions and it was great. They were fast, efficient, and fully took care of our needs. My wife went in a few weeks ago and found out she had strep throat and they sent the prescription over to our pharmacy electronically. Everything was fast and easy. Then today I went in and was given a couple prescriptions for a sinus infection. We each saw different doctors and they were both knowledgable and professional. I'll fm definitely be going back for any of my family convenient care needs.

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★ 2

Did not get quality care.

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