★ 5

Very nice customer service. Cindy was pleasant and helpful. She fixed our glasses with no hesitation.

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★ 5

Amazing staff, Cindy is wonderful!

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★ 5

Bronson was the best !

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★ 5

Thanks for the help is replacing lenses. Lifesaver

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★ 5

That si the best idea to buy this glasses

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★ 5

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★ 5

Bronson was great fixed my ray bans was professional, clean and efficient will be coming back to buy 2 new shades ! Thank you ! - Javier

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★ 5

I’ve been going to this LensCrafters for years with my whole family, and honestly, the biggest reason we keep coming back is Iskander. He’s always patient, professional, and genuinely cares about helping people. Whether it’s an eye exam or picking out glasses, he makes the whole process easy and comfortable. You can tell he takes pride in what he does. We’re so grateful for his help and will definitely keep returning because of him.

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★ 5

Love my new pair of Prescription Sunglasses . Polo tortoise shell . Bronson and Cindi were awesome . They were very patient with me as a went through many frames to choose the right one . This is my 3rd pair from Lens Crafters always excellent service and quality

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★ 5

Excellent service. My husband and I had a great experience working with Iskander and Bronson

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★ 5

Iskander was amazing! Fast and friendly service and definitely will be back at this location for any glasses needs. Thank you!

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★ 5

Cindy carle was very helpful when I came to fix my sunglasses ! I will be back sooner if I need glasses again!

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★ 5

Cindy was absolutely amazing! She was incredibly helpful, knowledgeable, and informative throughout the entire experience. She took the time to answer all of my questions and made everything feel easy and comfortable.Cindy is fantastic and deserves all the recognition!

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★ 5

I need an urgent fix on the nose, bridge pads, and the gentleman at LensCrafters came through nice to have them in our neighborhood. Whole process took three minutes.

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★ 5

Bronson and Iskander were very helpful. Patient and great communicators

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★ 5

Iskander is a fantastic resource at LensCrafters in the Summerlin Macy's. My family and I have been seen by him on numerous occasions and he is always helpful, friendly, and attentive. The store offers good prices on all modern glasses and has a great selection. Additionally, they run regular promotions to incentivize purchasing prescription glasses even without insurance. I highly recommend shopping here.

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★ 5

Awesome service Iskander 🤓

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★ 5

Great customer service. A big thanks to Iskander!!

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★ 5

Bronson was great, thank you for your customer service. Great experience.

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★ 5

Fixed my Celine sunglasses that I sat on and other places always the best service iskander couldn’t!! Highly recommend!!! Amazing!

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★ 5

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★ 5

Thank you Iskander for fixing my glasses! Great service, definitely going back to order my sunglasses!

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★ 5

The LensCrafters at Macys is the best eyeglass store I have ever been to. Iskander, the manager, is excellent !!. A customized approach was taken to my eyeglass purchase. I am very satisfied with my new glasses. No doubt our family will be back again.

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★ 5

The best service I could ask for
Iskandler was very kind and helpful.
Thank you!

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★ 5

My sales associate Ishkander did a great job of finding me discounts that were applicable to my purchases. Like everywhere else, prices have gone up but I have always gotten a quality product at Lenscrafter... so much so that I brought in a pair of glasses purchased there 4yrs ago and was able to order just new lenses ( the frames were still in stock) as the frames were still in good shape despite having worn them almost daily. I also ordered 2 other pairs so I should be set for some time. Thank you Ishkander!

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★ 5

Skander was very helpful and suggested helpful and cost effective solutions.

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★ 5

Cindy is the sweetest lady in Nevada, she's the definition of customer service! Her passion flows through the building. Thank You Cindy for staying consistent 🙏

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★ 5

Cindy helped with my glasses! Amazing lady with such warmth in her presence! ❤️

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★ 5

Very painless.
Some of the pieces of my frames came off from my glasses and the man Iskander fixed it right away.

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★ 5

Islander was very helpful! Excellent customer service, for sure I will come back

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★ 5

Islander is friendly and knowledgeable!! He took the time to answer my questions and help me out, and it was very appreciated.

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★ 5

Great experience here... We're traveling thru town on a cross country drive and I lost a nose pad on my glasses. We walked in and immediately got help - 2 new nose pads installed and a bonus cleaning!

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★ 5

Iskander was pleasantly helpful in preparing my glasses. I would totally recommend!

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★ 5

Loved it ❤️❤️❤️

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★ 5

Sooo good!!!

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★ 5

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★ 5

Excelente costumer service. U r foolish if u dont buy your glasses here. THANKS FOR A GREAT EXPERIENCE.. I WILL B BACK THANKS, ISKANDER!

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★ 5

Cindy was super friendly with meticulous support!

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★ 5

Iskander was awesome. Repaired my sunglasses in less than 10 minutes. Service like this is very rare these days. 10/10 recommend!

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★ 5

Always receive the best service at this location

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★ 5

Raquel was our service provider and delivered excellent service. My father’s glasses needed repair, and she suggested some great options to help. I definitely recommend this location.

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★ 5

Friendly staff and very attentive.

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★ 5

Wonderful help and experience at Lens Crafter in Macy’s. Iskander and Cindy were very helpful and fixed my glasses in few mins.

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★ 5

Cindy Carle was the most amazing optician I have ever worked with. Sincere and incredibly knowledgeable. It made chosing glasses easy!

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★ 5

2nd pair 💯

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★ 5

Cindy provided awesome service, took time to help me pick a perfect frame while suggesting

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★ 5

ABSOLUTELY AMAZING! So patient and helpful miss Cindy AND the manager. I never regret getting my glasses here!!!!

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★ 5

Iskander the manager was so helpful and professional

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★ 5

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★ 5

My friend and I came in here today for glasses and from the moment we walked in Kady and Iskander were amazing!!! They were so helpful and patient helping up through the process all while being so friendly. I would 10/10 recommend coming here for any eyeglass needs whether it’s prescription or sunglasses!

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★ 5

Kady and Iskander were so amazing and helpful! We came in for a new set of frames and lenses and they helped picked the perfect pair and answered all of my questions!

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★ 5

I was looking for a Meta Ray-Ban Gen1 with Rx lenses (trying to get the discount!) but the Ray-Ban site cancelled my order because my prescription was too high. So I went in to this LensCrafters to see what they have. Iskander was so helpful, patient and knowledgeable, and he was even able to get me a pair of Gen2s for nearly the same price (with insurance of course) as the Gen1 was on the Ray-Ban site! 10/10 will come back to this location for my other glasses needs

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★ 5

thank you to the store manager iskander helping me
out today he made it super seamless getting my first pair of glasses! I appreciate his knowledge and customer service

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★ 1

Associate lied about meta glasses being available I’m Las Vegas. I asked the associate multiple times if he was sure I could not find the glasses with the image on the lens. I found them and returned my purchase today.

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★ 5

Iskander was great every question and concern was answered definitely would recommend to anyone

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★ 5

Very professional. Loved the one and only attention we received. All questions answered. Ask for Cindy.

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★ 5

Cindy was fantastic! So cordial and nice!

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★ 5

Just moved to Las Vegas in May and I needed to have a couple pairs of glasses repaired. Went to LensCrafters at Macy’s and met a very nice & elegant woman named Cindy. She was professional and extremely pleasant, and had my glasses fixed in a jiff.

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★ 1

Repeatedly called, texted, and emailed reminders of my upcoming appointment to the point it was just harassment. Only to have them cancel the appointment on me.
Would not recommend at all.

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★ 5

Iskander helped us out ! For the second time has always come through on our needs 💯💯🙏

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★ 5

Excellent service.

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★ 5

We were helped at the Macy’s store by Cindy. She was incredibly helpful, patient and friendly. She really knows the products well and helped us make the best purchase with the lens options that fit our needs. l She also was a pro at getting the insurance figured out for the best price.

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★ 5

Cindy Carle is the best! So helpful! Thank you!

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★ 5

Rick Guzman, employee, was incredibly and delightfully thoughtful. Very patient and helpful ro me as a first-time eyewear buyer

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★ 5

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★ 5

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★ 5

Fixed my glasses without issue, they were a bit off centered and helped me promptly. From a customer service standpoint I would definitely recommend.

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★ 5

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★ 5

Iskander has been wonderful! Helped me pick out some lenses and was very knowledgeable in the lenses to help pick what would be best for me! Thank you so much! I highly recommend coming here!

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★ 5

Staff was really helpful when I was getting a new pair of glasses! And showed me different price points for upgrades to see the difference.

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★ 5

Iskander is great

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★ 5

Omg!!! I hate the eye doctor,, then I went to lens crafters!! It was a great experience and the staff was great!!! I like my new glasses and my new friends at lens crafters. Thank u.

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★ 5

I had such a great experience with Iskander at LensCrafters inside Macy’s. He patiently fixed the frame of my sunglasses and made sure everything was perfect. He was so kind and helpful, and even refused to take any payment, even though I insisted because he really spent a lot of time on Thank you so much, Iskander!

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★ 5

Cindy did a great job replacing my old sunglasses pads. She is amazing and very professional. I would definitely recommend her ♥️

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★ 5

Super helpful. Lost a screw on my sunglasses and without question just helped replace the screw.

Wecloming and nice people who want to help.

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★ 5

Iskander was very helpful and knowledgeable about the products/insurance . Very professional and patient! Highly recommended his store and services!

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★ 5

Wonderful Service here at LensCrafters

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★ 5

Service was amazing, real “lenses crafter” Mr. Iskander. Thank you !

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★ 5

Great experience here. Easy to get an appointment and the eye exam was quick. Picked out frames and lenses and done. Quick, easy, and efficient.

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★ 5

Iskander was so nice and helpful. GREAT SERVICE

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★ 5

Cindy fixed our glasses. Give her a raise now!

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★ 5

Great experience. Very thorough.

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★ 5

Islander and Cindy were pronominal with their customer service and attention to detail

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★ 5

Great service and knowledgeable. Iskander was attentive and helped us understand the diff types of glasses/lens

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★ 5

Iskander was really helpful and knowledgeable of everything highly recommend

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★ 5

⭐️⭐️⭐️⭐️⭐️
Cindy Carle is AMAZING!

I can’t say enough good things about my experience with Cindy at LensCrafters. She went above and beyond to fix my sunglasses when I thought they were beyond saving. Her attention to detail, kindness, and professionalism truly stood out. She didn’t just provide great service — she delivered the best service I’ve ever had in an optical store. Quick, efficient, and so knowledgeable.

If you ever need help with your glasses, go see Cindy Carle — you’ll be in excellent hands!

Source: Google

★ 5

Super!

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★ 5

The representatives at Lens Crafters were great and helped me with exactly what I needed. Thank you for the professionalism and chat while my glasses got fixed.

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★ 5

Excellent services
I appreciate your help Rick and Iskander for your patience with me on choosing my glasses.

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★ 5

Amazing service and staff! Highly recommended!!!!!!!

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★ 5

Iskander is amazing. Super knowledgeable about glasses and made some quick adjustments to mine and they are perfect! Recommend him and this store to anyone needing help with glasses

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★ 5

Iskander is humble and nicest person who has helped us for past 3 yrs with multiple pairs of glasses. I appreciate his kindness and humbleness. We are 200 % satisfied. Great service !!

Thank you so much Iskander!

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★ 5

This place is super helpful! The staff were knowledgeable, friendly, and took the time to answer all my questions. I also really appreciated the discount they gave me. Definitely made the experience even better. Highly recommend if you're looking for quality service and great deals.

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★ 5

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★ 5

Very kind and generous service

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★ 5

Great service! Mark was very helpful and ran through all the options very efficiently. Pulled up my insurance really quick and effortlessly.

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★ 5

Thank you Iskander for saving my day #hero my nose pad fell off my glasses hours before a flight… I walked in (didn’t realize we had one inside Macy’s) and he immediately took action, replaced both nose pads, made sure I was happy with the fit and voila… like new, with plenty of time to make my flight. Here he comes to the save the day!!

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★ 5

Cindy provided excellent care and customer service.

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★ 5

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★ 5

Iskander was very pleasant, helped me repair my sunglasses, as well as gave me different options for new lenses. Will be coming back to order a new pair with him.

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★ 5

These guys really went out of their way for me to get my wives glasses fixed‼️Thank you once again.

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★ 5

Great service!

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★ 5

Great service

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★ 5

Best place to get quick, friendly service and repairs. Thank you!

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★ 5

Wide selection of name brand frames and knowledgeable staff.

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★ 5

Great experience! They took me on the apot and made immediate repair!!!

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★ 5

Cindy was friendly and she did an excellent job. She went above also beyond. I will come back and purchase more!

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★ 5

Cindy helped me adjust my glasses and shop for my spare. She was very helpful and explained the process and specials that will help you save money on your purchases.

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★ 5

Really good price
and good customer service
Thank you Cindy Carle

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★ 5

Cindy is amazing! So helpful!

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★ 5

Iskander was very helpful!! Thanks a ton :)

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★ 5

Best lenscrafters in town great staff great service great selection .

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★ 5

Wonderful experience

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★ 5

Very kind and professional staff.

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★ 5

Iskander was extremely helpful!!

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★ 5

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★ 5

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★ 5

Love this place. Nice staff. Solid selection. Can’t go wrong. Need insurance

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★ 5

Excellent service friendly and kind!

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★ 5

Great exp

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★ 5

Amazing service from Cindy. Thank you!

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★ 5

I wanted to share this review of my visit yesterday to this LensCrafters location. My visit was the second having gotten glasses there on a previous occasion. On both occasions, the sales associates and optician were enormously helpful from suggesting frames which would fit my specifications to the finished product with various options and prices clearly spelled out for me. They're wonderful people whom I found easy to discuss options and who answered all my questions. Give them a try!!

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★ 5

This establishment provides exceptional eyewear services. Cindy's expertise and assistance were invaluable. I highly recommend their services.

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★ 5

Brought my prescriptions to Lens Crafters. Cindy invited me to look at frames while she figured out how to best use my insurance! I ordered some beautiful frames and contact lenses too! Cindy was thorough in measuring for the frames and made me feel confident that these glasses will be the best ever!!!

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★ 5

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★ 4

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★ 5

Iskander was awesome my mom and I had blast trying on glasses! We left very happy customers

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★ 5

Excellent service. Caring as if we were family.

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★ 1

(UPDATE) I'm changing my review about this place. I ordered the new pair of glasses 3 weeks ago. They told me it would be ready in 2 weeks. I have been calling them numerous times, they never answer the call. I have no idea what's going on. Did they close the shop? Now I have to chase them down somehow.
=========================
(INITIAL REVIEW)
The lady who helped me get my new pair of glasses was very helpful. (Forgot her name) Really helped me navigate through so many options & different pricing and find the ones that I needed and can afford.

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★ 5

Cindy was awesome, very experienced and knowledgeable.

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★ 5

Cindy was such an amazing help very friendly!!!

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★ 5

Great experience with getting my new glasses, very professional, and such a big options.

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★ 5

Iskander was super nice and helpful and helped me get straight to the best price.

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★ 5

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★ 5

I'm so happy with Cindy's service at Downtown Summerlin She's very kind and patient. She went above and beyond! This is my 2nd year and will not go anywhere else now.
Thank you Cindy!

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★ 5

Best opticians ever!

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★ 5

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★ 5

Great service from Supatra & Iskander. They were super helpful with helping me choose my frames! I come to this location every year and they customer service is always exceptional!

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★ 5

Supra was super helpful and knowledgeable! Thanks for everything. I know where I’m coming next time I need a new pair of glasses.

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★ 5

LensCrafters has the most stylish glasses in town and helpful staff!

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★ 5

We were at LensCrafters and Cindy Carle helps us. She has been very nice and kind every time we visit this place. She is the best.

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★ 5

Supa is amazing!!! She adjusted my glasses perfectly. Very friendly and professional! Thank you.

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★ 5

Great service, thanks guys!

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★ 5

Cindy is amazing! Patient and kind throughout our complicated transaction!

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★ 5

Cindy was very professional and gracious will be back!

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★ 5

Cindy was so sweet when I came in to get my glasses fixed. She made sure my glasses were clean and the nose piece was the same size. I would definitely come back to her again!

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★ 5

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★ 5

Iskander was very helpful would definitely recommend this LensCrafters

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★ 5

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★ 5

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★ 5

Patiently assisted me as I tried on majority of the glasses in the store for over an hour. Put them on hold so I could go home and think about it. Very knowledgeable and professional. Excellent customer service.

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★ 5

Iskander and Supatra were absolutely amazing. They were both very knowledgeable about all the products and which progressives would be best. 5 star customer service. I highly recommend this location.

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★ 5

Great customer service

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★ 5

Got my sunglasses fixed here, super quick, friendly staff, great experience!!

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★ 5

Iskander was very kind and helpful in finding me 3 pairs of sunglasses. His customer service is exceptional.

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★ 5

Sales person was very helpful! Great selection. I can’t wait to get my new glasses!

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★ 5

Cindy Carle was fantastic! So kind and helpful!! Love my glasses

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★ 5

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★ 5

Amazing support, easy process, everyone was super helpful.

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★ 5

Iskander is a wonderful worker and he provided excellent customer service. He explained the different options with the insurance plan. I will definitely come back to this location.

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★ 5

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★ 5

Great service

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★ 5

Great experience. Went above and beyond to find my glasses.

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★ 5

Iskander was very helpful and informative!! Highly recommend him when you are purchasing glasses!

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★ 5

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★ 5

Cindy at Lens Crafters / Macy downtown Summerlin was the best made buying glasses so easy

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★ 5

So kind! Fixed a nose piece on my Ray Bans at no charge as I was Christmas shopping and had it done in 20 minutes. So friendly and even threw in some free wipe cloths.
Will visit again!

Source: Google

★ 5

They are the best!!!
Cindy was great, she helped me with all my questions and changes on my order. She is the best!!!

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★ 5

Great service from
beginning to end with the entire staff.Cindy Carle is knowledge,professional, & the reason we keep going back to Lens Crafters.

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★ 5

Cindy carle was so knowledgeable professional and kind. She took as much time as was needed for my eye sight needs. I highly recommend cindy to all who want the best service possible through lenscrafters in the summertime store laas veegas nv

Source: Google

★ 5

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★ 5

Great Service by my man Iskander ! Very smart knowledgeable about any questions you have. Great customer service. Come by to Lencrafters and they with take care of you. Give my man a raise please he went above and beyond !

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★ 5

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★ 5

Great customer service

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★ 5

Just needed my sunglasses fixed one lens popped out and needed new nose pieces. Worker handled it no problem in a matter of minutes. Highly recommend.

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★ 5

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★ 5

Iskander was a Great help at the Downtown summerlin Lens Crafters store! I needed some nose guards replaced on my favorite raybans and Iskander replaced them for me in under a minute! He even gave my other everyday raybans I had on when I came in a quick tightening and recentering. Definitely will come back for more service. Thanks! 💯

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★ 5

Amazing service 10/10

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★ 5

Mark the licensed optician was very professional, knowledgeable and patient. Thank you for a wonderful in-store experience

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★ 5

Most knowledgeable employee. He walked me through the entire process.

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★ 5

Iskander was very thorough and professional. He made sure I understood everything I was getting and paying for. Did not feel rushed or pacified with something I was not happy with.

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★ 5

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★ 5

Excellent serv

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★ 5

Iskander & Supa were absolutely amazing !! They fixed my sunglasses in minutes (no charge) and delivered exceptional service

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★ 5

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★ 5

Very kind, helpful and knowledgeable staff. Great selection of frames.

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★ 5

Was shopping at Macy’s and my sunglass lens needed repair and the gentleman (I forgot the exact name but it was similar to Isvanko) at the counter was super helpful and went out of his way to help me and repair the glasses!! Thank you!!

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★ 5

I have three pairs of glasses from Lenscrafter Summerlin, with the help from Cindy. It has been great experience, Cindy tried her best to help me and gave me really good recommendations!

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★ 5

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★ 5

Iskander was very professional

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★ 5

After shopping around for a pair of sunglasses, this is the 4th optical store we visited. We decided this store had the best options to maximize the allotment from our health insurance. Iskander was VERY patient & helpful allowing us to choose 3 pairs of frames & lenses. Give that man a raise!

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★ 5

Ask for Cindy. She was absolutely amazing. She helped me with my Gucci glasses. She is honest and an expert. Definitely recommend!

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★ 5

I lost a nose pad on my sunglasses and she replaced them with silicone for free. Thanks LensCrafters!!!

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★ 5

Very easy process

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★ 5

They are so helpful and had so much patience with my daughter. I will definitely come back!

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★ 5

Iskander store market manager of lens crafters is so nice and very accommodating to his client. Great costumer service. He did a good job. Highly recommend this location.

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★ 5

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★ 5

Great service

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★ 5

Great service and very helpful. Both employees at the store helped me find the perfect pair of glasses for my 3 year old daughter.

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★ 5

Excellent customer service - super friendly & helpful with great recommendations. Thank you!

Source: Google