★ 5

Outstanding Care and Exceptional Service!

I cannot say enough wonderful things about Nevada Ear and Sinus Institute! Dawn is absolutely wonderful—kind, professional, attentive, and genuinely caring. She makes every visit a pleasant experience and truly goes above and beyond to make patients feel comfortable and valued. The entire staff is welcoming, courteous, and professional. The clinic is exceptionally clean, well-maintained, and has a pleasant, inviting atmosphere. It’s refreshing to visit a medical facility where excellent patient care and outstanding customer service are clearly a priority. I truly appreciate the kindness, professionalism, and positive experience every time. Highly recommend Nevada Ear and Sinus Institute!

Source: Google

★ 5

If you are searching for an ENT go no further than Nevada Ear & Sinus !
I saw Dr Brian Kung for the first time. EXCELLENT !!! Very personable ; you will be sure to walk away with the same impression . He listened to my problem , resolved it & I walked out with a beam on my face !! I highly recommend him !!

Source: Google

★ 5

If you want a dependable, experienced and very qualified ENT doctor then make an appointment to see Dr. Say.

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★ 5

Very professional. Very thorough. Was there for audiology. Kristina was great and most helpful.

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★ 5

Great service. No waiting

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★ 5

I have never encountered a problem with this office. My wait time has been 10 minutes or less. I’m always met with friendly smiles from the staff and they are always willing to help me when needed. Dr Kung is a wonderful doctor and I appreciate his willingness to listen to what I have to share that’s very important to me. I would definitely recommend this place.

Source: Google

★ 5

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★ 2

Received a text that I had an appointment the next day.Spent 2hrs trying to find out why no record of my appointment.
I found out that there were 2 patients with the same name and never apologized for the inconvenience and why this happened. My insurance is going to here about this.

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★ 5

I’ve been a patient at NV Ear & Sinus Institute for 12 yrs now, I wouldn’t go anywhere else. My doctor is thorough and the staff is friendly and professional. I’ve recommended them several times over the years.

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★ 5

I have seen Dr Scott Manthei & his staff for literally decades. They are always polite, professional, thorough, knowledgeable, trustworthy and timely in all their procedures and testing. I would highly recommend them.

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★ 5

I got a lot better for 6 month’s treatment. Busy place but awesome doctor’s and staff.

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★ 5

Excellent patient care
Outstanding communication skills
And THAT is understated in this present day medical care environment.
Dr Joel Davidson

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★ 5

Your entire staff takes excellent care of my mom's interesting medical condition.

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★ 5

Dawn is great. Solved my medical issue!

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★ 4

Stephanie Martinez was super kind and was able to not only cure me from my ear infection, but also clean the excess of wax I had… the only reason I’m giving 4/5 is because the billing & reception clearly have zero communication between them and just aren’t that helpful, so make sure to contact your insurance first.

Source: Google

★ 5

I love the Institute, Dr. Yip and all the staff are amazing. I had to have a Septoplasty surgery, from beginning to end of the surgery I was fully prepared and informed. I now can breathe like never before, I owe it all to the Sinus institute. Keep up the incredible work you all do and you can be sure that anyone needing your services will be referred by me with pleasure.
Stephen E Budlong Jr

Source: Google

★ 1

They don’t even deserve a 1 star. We been trying for several months to get an appointment for my husband there and they never answer their phone. They only text and after several months and text messages back in forth we finally got my husband an appointment for 2 months out. Well the day before the appointment they call and cancel due to the referral expired, because they took forever to get an appointment in. Horrible place. We will have his doctor give him a referral somewhere else better.

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★ 5

Love this office. Love everyone there.

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★ 5

I was able to get a app for the following week and was seen as soon as I got there. No long wait in waiting room like other drs. The Dr was very nice and helpful.

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★ 5

Nothing but good things to say about this place. Very professional and helpful. Elky is the best!

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★ 1

This place is the worst place ever. I thought they did good work when I went there. The first time when I had to go back to get treated for my ears for a cleaning, they couldn't even see me or do anything, put me in a room that was all stuffy and hot. I need water and I felt like I was sick like or I was gonna die. Or something, these people don't know how to treat people and now they're in trouble with me. And now I'm gonna soothe them and put them out of business. They messed with the wrong billionaire last person to mess with

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★ 5

Nevada Ear & Sinus Institute has been very efficient in the scheduling of my appointments and being on time with seeing me each and every time. I trust this provider to help me with my sinus issues. I recommend them.

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★ 5

Dr Scott Manthei is always gentle and caring with my sensitive needs. The staff is helpful and get me in within a reasonable timeframe.

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★ 5

Dr. Manthei is incredible. I was very lucky to have him as my doctor and surgen. Cannot recommend enough.

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★ 5

Amazing Team! Dr Manthei and Dawn are the Best! Their knowledge and techniques have saved me and my family from the never ending routine of Antibiotics from ear/sinus infections. Very Very Highly Recommended!!!!! Simply the BEST!

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★ 5

I know that I will have a pleasant experience when I have my appointments with Dawn. I appreciate her kindness and attentiveness to my health.

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★ 5

Very Happy with the staff and Dr.! I highly recommend them.

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★ 5

The only bad thing I can say, is it took a long time to get in to see them.
Everybody I had contact with in person or on the phone, was GREAT.
Dr Palacio was wonderful and explained my diagnosis’s completely.

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★ 5

Very pleasant staff. Clean environment and no long waiting time. Doctor took time to explain to me what our next step regarding my situation. I'm very satisfied with the service I received.

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★ 5

I arrived right at my appointment time. Was called almost immediately, pre-check taken and seen by the PA right after! Was very pleased with the attention, care and efficiency given.

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★ 5

Dr Phillip R say is a amazing excellent doctor who is the most knowledgeable exceptionally kind and compassionate most intelligent doctor that I have ever seen a god sent doctor I am very fortunate to have him as my doctor and his staff

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★ 5

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★ 5

Very clean great doctor

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★ 5

I had an outstanding experience with Dr. Sean D. Palacios, M.D., F.A.C.S. I had a significant blockage in my left ear, and Dr. Palacios immediately identified hardened wax that could not have been effectively removed through traditional water irrigation.

Using specialized equipment, he carefully removed the blockage and used gentle suction to clear the remaining fragments. The entire procedure took only a few minutes, was very comfortable, and the improvement in my hearing was immediate. He then confirmed that both ears looked healthy with no redness or irritation.

Dr. Palacios was friendly, reassuring, and explained everything as he worked. I also mentioned an upcoming international trip, and he reassured me that I should have no problems flying.

I later noticed that Dr. Palacios is the Medical Director, and after my experience, I can certainly understand why. Excellent physician and excellent care. Highly recommended! ⭐⭐⭐⭐⭐

Source: Google

★ 5

Dr. Kung is amazing! He was able to get my hearing back to where I can work again as an entertainer. He and his staff are the best.

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★ 5

I have been a patient at Nevada ear and sinus for over 10 years love this office and all the beautiful staff. Doctor Mathie is wonderful saved me emotionally and from horrible allergies and COVID issues. Cyndy is wonderful and Elky is as well. the rest of the staff is great as well

Source: Google

★ 5

Professional staff and well run office

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★ 5

I recently had a very good experience at Nevada Ear + Sinus Institute. The front office staff was friendly and helpful, the hearing technician who tested me patient and thorough and the Dr. very helpful in resolving my hearing issue. I will return. Thank you!

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★ 5

Dr. Manthei & staff are great!

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★ 4

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★ 5

I had an appointment with Kristina Davis to adjust my hearing aids, one of which was not recharging as it should. She was able to evaluate and fix the issue. As always, she was friendly and caring as well as helpful.

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★ 5

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★ 5

The office is beautiful and clean, the staff is super friendly and great with scheduling, and the doctors/surgeon literally saved my life with their experience and knowledge of my rare issue. I couldn't have asked for a better place to go! Thank you NESI!

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★ 4

my experience was very good

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★ 1

No good they put the wrong address number on brosure it brought me to onother location
That not even there it brought me
to an old warehouse

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★ 1

Rude office staff, no referral department. They never answer the phone. I saw one dr called Philip say who sound that he does not care, wrote an incomplete order for biopsy from lymph node with out specifying which lymph nodes and this order was faxed to DR and DR was not giving me any appointment for emergent lymph node biopsy because of the Dr’s incomplete dr’s order on the referral paper. I called office they never responded the phone. Decided to go to the office. Went to the office and asked the secretly that the order on referral needs to specify why lymph nodes and explain that DR is not giving me any appointment with out specification. She went to dr came back and the dr hand wrote neck in the order that was primary written by computer I said to the secretary that I am sure that DR does not accept this because the actual order is written with computer and neck is with hand. I also said that dr needs to specify which lymph nodes in the neck. After going back and forth one hour between DR and office staff eventually one staff came and hold the new referral paper in the air and disrespect told me get this and never come back. I do not reckoned this office and Dr Phillip say to anyone. They don’t care about patients.

Source: Google

★ 1

If I could give zero stars, I would. The first doctor I came in and met was amazing. He moved out of town. I've been walked into an appointment and the doctor had no idea what we were even talking about. Didn't even look to see if she got the sleep records back because it was already done she had not fast forward now to this evening when I get a phone call stating that my son has severe sleep apnea. As a mother, I call because I'm genuinely concerned. Betsy, the ridiculously rude lady hung up on my face. If you work in medical and you know someone is getting this news about their son wouldn’t you expect some compassion? I am truly disgusted by this place. To get hung up on?! I'm scared now he won't have an appt for surgery because she is so evil. It's scheduled now August 12th. Let's see when I actually get in....

Source: Google

★ 5

I've had 3 appts the initial, an allergy test and lastly the follow up for all of my results. I'm very happy with the quality of care I receive. Having the allergy department next-door - winning! Front desk is nice, check out could be alittle more personable but NOT necessary!
All around very happy! Somehow, they didn't have my secondary insurance on file. They took copies at the front desk immediately once we noticed said they'd confirm secondary before collecting anything. The exam room - very fast and clean! Check out was ready to schedule my next appt.
Will definitely recommend to everyone!

Source: Google

★ 5

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★ 1

Called 10 times sent to voicemail. Texted them and was left on read mid conversation. I mean I know having medicaid sucks but this place is truly unacceptable

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★ 1

The lady I spoke with at the front desk today Tuesday June 30th at 3:25 PM was SO rude. I need to get in to see an ENT ASAP and she was so rude, had a snotty attitude and HUNG UP ON ME. Real professional. Glad I didn't get an appt here. I will be giving my business to another ENT.

Source: Google

★ 1

Honestly, I was very disappointed when I tried to make an appointment. My insurance is Ambetter SilverSummit PPO through the Marketplace, which does not require referrals to see specialists. I confirmed through the Ambetter SilverSummit provider directory that Nevada Ear and Sinus Institute accepts my insurance, and my insurance card explicitly states that referrals are not required.

However, when I called today, the receptionist informed me that, due to “my type of insurance,” the office requires a referral. I do not have a PCP, and I specifically chose a PPO plan to avoid having to obtain referrals before seeing specialists.

Requiring a referral despite my plan not requiring one creates an unnecessary barrier to care and defeats the purpose of purchasing a PPO plan in the first place.

The waitlist to establish care with a PCP is currently a minimum of three months. By the time I am able to secure an appointment, obtain a referral that my insurance does not require, and then schedule with the specialist, my care will have been delayed excessively. I specifically chose a PPO plan to avoid these unnecessary barriers to accessing specialty care.

My guess is the receptionist thinks I have Medicaid Silver Summit, which is funded by the State of Nevada and likely does require a referral for specialists.

Additionally, I have learned that by requiring this of me could put them in violation of their contract. I have filed a grievance with my insurance company as a result.

Source: Google

★ 1

In December12,2025. I had sudden hearing loss in my left ear. Dr Bailey gave me a referral to the Nevada Ear & Sin. Institute. I waited 5 months for an appointment. Before my appointment I was afraid that ME being 79 would disqualify Me for an implant. I saw Dr Kung. After seeing him I’m totally confused as to why Dr Bailey sent me to the institute. Dr Kung was no help. He offered me no hope of ever hearing better. I had to ask him about an implant. He said that an implant costs about 50 Grand and Medicare wouldn’t pay for any of it. Of course, these were 2 lies he told us. Then he saw the prescription that Dr Bailey wrote for me. That changed Dr. Kung mind and gave me a referral to Dessert Valley Audiology. I waited 5 months to see DR. Kung; 5 months that I will never get back. Not only that we drive 150 round trip to basically hear from Dr. Kung “it Suck To Be
You”. I’m a Singer I hate hearing out of 1 ear. I will take advantage of the referral. YAY! NOT!
NOW, I have more waiting to do.

Source: Google

★ 5

I underwent a Septoplasty and Concha Bullosa resection a little over two weeks ago and wanted to share my experience. Dr. Manthei, along with the entire surgical team and the outstanding postoperative care provided by PA Stephanie Martinez, was truly exceptional! Every single member of the team, from the in-office staff to the surgery center, offered tremendous support, patience, and kindness. Their commitment to my care and comfort made a remarkable difference in my recovery!

Source: Google

★ 1

From the front desk receptionist to the nurse practitioner this place is absolutely awful. Everyone is rude and unprofessional. I can’t believe a “nurse practitioner” treated me so poorly, I get treated better getting a burger at McDonalds than here. Shameful.

Source: Google

★ 5

Everyone is wonderful especially Cyndy who listened to my concerns andwas very helpful in assisting me with referrals. I like Dr. Manthei and trust him 100% with my care.

Source: Google

★ 1

It's very unfortunate 1 star is the lowest I can rate this doctor as I would surely go to a negative number if I could!

I had used Dr. Palacios for a number of years for earwax removal every few months so when my husband's balance was suddenly impaired, and we did not suspect a stroke, I took him to see Dr. Palacios. This was in August of 2025.

My husband had many symptoms, including debilitating fatigue, disequilibrium, spasms going from the stomach into the head, headaches, blurred vision, brain fog and 24/7 ear ringing. Dr. Palacios diagnosed him with Labyrinthitis, a viral infection of the inner ear, and told him it would have to run its course and there's nothing he could do for it. He did send him for an MRI to rule out a brain mass or anything related.

The MRI was absolutely fine and we went back in three weeks, hoping that Dr. Palacios could possibly do something to alleviate the debilitating symptoms my husband was having. But again, Palacios told us there was absolutely nothing he could do and it has to run its course.

For the next few months my husband continued to go to work, feeling absolutely miserable and fighting every minute of every day to walk straight! He went back to Palacios in January to show him he was not getting any better and asked again for his help. But again, Palacios said there was NOTHING he could do, it has to run its course, and like two idiots, we accepted his word.

By the end of February my husband was hospitalized. He had many tests to make sure nothing else was going on like a stroke, brain issue, heart issue, etc., etc., etc., and the final diagnosis was Vestibular Neuritis which is similar to Labyrinthitis. The doctors in the hospital were absolutely INCREDULOUS at the neglect my husband received from Palacios! They started him on a 6 day course of prednisone which IMMEDIATELY took away some of the inflammation and he no longer suffered headaches or the spasms from his stomach to his head! They also instructed him to immediately start vestibular therapy which is a therapy specifically for inner ear issues and is available at certain physical therapy facilities where the therapists are property trained in it.

He has been going twice a week for the vestibular therapy since the end of March and doing at home exercises three times a day and it's made a significant difference for him. He still has a long road ahead but at least he can walk straight, his eye sight is much better and his fatigue is slowly but surely improving. Had Palacios addressed this in August when we first went to him, my husband might be almost back to normal at this point!

Palacios totally and completely failed my husband. He should not call himself a doctor as he did nothing and let my husband suffer for months until he was so ill he had to be hospitalized! Shame on him! I hope this review deters at least one person from making the same mistake we made by trusting him. If you want good medical care, go to someone else.

Source: Google

★ 1

I saw Nurse Practitioner Dawn for throat issues initially which turned into tinnitus, ear fullness, sound sensitivity, and hearing loss confirmed on testing. Very early on, she raised concern about a possible brain tumor, which caused me a significant amount of anxiety and stress while waiting for the MRI.

After the MRI came back negative, I felt completely dismissed despite continuing symptoms including ear pain, fullness/clogging, vibration/fluttering sensations, and sound sensitivity that were affecting my daily life. Very little additional investigation or explanation was offered, and I was simply told to use Allegra-D and nasal spray despite not having allergy symptoms. These treatments did not help.

What upset me most was the drastic change in attitude after the MRI was clear. I understand serious conditions need to be ruled out, but I did not feel heard, supported, or taken seriously afterward. Completely careless and guess what? MY EAR IS STILL MESSED UP A YEAR LATER!!!!!!!!!!!

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★ 5

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★ 5

Very professional and friendly. I will definitely go back again and recommend to all my friends.

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★ 5

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★ 4

Once past the lenghtly appointment setting process, I found the staff to be very attentive and professionally friendly. Every person involved in the diagnosis - treatment process listened to my words, got clarification when needed and incorporated my needs into the treatment process. They answered my questions clearly and insured I understood their answers. I would recommend their services to my friends and family members.

Source: Google

★ 4

Very pleasant experience! I would recommend this place to anyone who needs their services.

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★ 5

Very professional. Excellent web/check-in technology. I was treated expertly and skillfully by a Doctor. Well equipped exam rooms which were very clean. I would definitely recommend.

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★ 5

The front office staff is warm and welcoming and the NP is very detail-oriented. I recommend this practice.

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★ 5

My mom went to the Nevada Ear + Sinus Institute today and saw Dawn Zaratiegui. She said the staff was very sweet and the appointment went really smooth.

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★ 5

Everyone is very professional. I loved the care and the procedure of my surgery was very fast. It's already my second day of surgery and I feel great. 100% recommended.

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★ 5

Dr Manthei is an excellent physician

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★ 3

Difficult to get a convenient appointment. Care was fine.

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★ 5

My procedure went well and I was treated with kindness and compassion afterwards.

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★ 5

We had the best experience with the staff and the doctors there! Soon we have a surgury with dr Scott which we think is the best since the first time we meet him.

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★ 5

Caring, efficient and comprehensive. Thanks NESI

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★ 5

one of the best visits in a doctor's visit, from the receptionist. to the doctor everyone is very friendly. my visit was with Carl Wilson, visit was fast but not rushed. what i love is if i had any questions he will answer it very professionally and explain it if i was unsure which i loved, just because of carl i will recommend this place for sure to everyone.

Source: Google

★ 5

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★ 5

quick n easy no wait ....see U next year !! Thanks !!

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★ 1

Waited over an hour while seeing at least 7 people who came in after get called back. But they happily took my money. They'd rather pay $60 for a negative review. Smart

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★ 5

As a patient for 2 years, love the staff and the knowledge of the techs is outstanding.

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★ 5

They are not only ENT but do Allergy testing. Hearing problems and hearing aides.

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★ 5

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★ 5

Excellent

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★ 5

Appointment times are kept. The front staff is very nice. And my doctor, doctor SAY is always punctual on appointment time. I have been going to him for many years and I would not trade him for anything. I feel very comfortable with him and he answers all my questions.

Source: Google

★ 5

Quick and easy

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★ 1

My dad goes to request an appointment, we ask if they take my insurance they say yes, they schedule my appointment for 6 weeks later as it is the earliest appointment they have available. Guess what 6 weeks pass and we get there, and they tell us they don’t take our insurance. Making him waste his time instead of finding another place that takes his insurance. These people are very irresponsible with the health of others.

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★ 5

Dr Manthei and the staff are the best. I would highly recommend him.

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★ 3

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★ 2

I came in to consult about Eustachian tube dilation because I’ve been dealing with persistent ear fullness, itchiness, crackling sounds, and dizziness when I wake up if I sleep too flat.

I waited over an hour to be seen. When Dr. Kung came in, the appointment felt extremely rushed. While I was trying to explain my history of dizziness, vertigo, rhinitis, and Eustachian tube symptoms, he kept interrupting and moving on before I could finish explaining. I was literally talking a mile a minute just to try to explain. It was so stressful.

At one point he started asking questions that made it sound like he thought something neurological might be going on (which made me worry about things like a brain tumor, but he wouldn’t explain why he was asking them til the very end when he figured I was having painless migraines). That triggered a huge panic attack. I had already told him that I have PTSD, autism, and severe medical phobia, so it was really difficult when he became impatient while I was trying to calm down enough to hold still during the ear exam.

Literally one of the worst things you can do when someone is having a panic attack is act like you are annoyed by them and pressure them. This behavior from doctors is exactly WHY I have medical phobia in the first place. Believe me, panicking is not something we do on purpose. Being autistic is not something we do on purpose. PTSD is not on purpose. And vertigo is often comorbid with anxiety.

He did a scope through my nose and said he didn’t see anything wrong with my nose, Eustachian tubes, or eardrums, and my hearing test was normal. I was told the symptoms are likely “sensitive nerves” from fibromyalgia just making my brain think I’m having these physical symptoms. The recommendation I received was to follow a migraine diet and not take ibuprofen or Tylenol more than once per week. (Um, I have chronic pain and severe cramps…yeah, no.)

What was frustrating is that I never got the chance to fully explain my medical history. I’ve had BPPV 13 times and completed neuro PT for chronic subjective dizziness, recovering for a long time.

The dizziness I’m experiencing now behaves very differently from BPPV. Vitamin D3 has kept the BPPV away for years. This current issue feels more like being tipped to one side when I wake up, rather than “I’m tumbling upside-down in a dryer” triggered by head movements that happens with BPPV. BPPV doesn’t cause fullness, clicking, popping, tinnitus, crackling and itching.

There are also clear physical triggers that don’t feel like “nerve sensitivity.” For example, saline spray (I have to use it before I use my Allermi rhinitis spray) sometimes gets into my Eustachian tubes and leaves my ear feeling full for days. If I sleep too flat, I wake up dizzy and have to hold onto the bed rail while moving my jaw and tugging my earlobe to get fluid to drain before I can stand up.

I also deal with severe rhinitis no allergist has fixed, and the only reason my nose looked open during the exam instead of totally swollen up shut in there was because I had used steroid and antihistamine nasal sprays beforehand.

Dr. Kung mentioned he was needed for an emergency at the hospital, which may explain why the visit felt rushed. However, if that was the situation, I would have preferred to reschedule the appointment rather than feel hurried through something that has been affecting me for years. (He did ask if I wanted to reschedule due to my panic attack, but my husband already paid a $55 copay and had to schedule time off work to take me...it would have been different if he wasn't asking to reschedule solely because he found me to be difficult and it was free of a second copay.)

A friend had recommended Dr. Kung and described him as very “chill,” so I may have just caught him on an off day. Maybe he just didn't like me. But patients with complicated histories, anxiety, or conditions like autism and PTSD need doctors who are willing to listen carefully and take the time to understand their symptoms. Unfortunately, that wasn’t my experience.

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★ 5

Ive had sinus issues for a year straight. I thought it was allergies or my cat. The doctor had a hunch it was an infection. Sent me home with some antibiotics and other helpful meds. I have been fine since.

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★ 5

Dr. Manthei is the best Ear, Nose, and throat doctor in all of Las Vegas. He is extremely knowledgeable and is always able to figure out what is going on with me.

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★ 5

Excellent work

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★ 5

This is the best place to go for Ear and Sinus problems. If I could give them 10 stars I would. A+ service.

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★ 5

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★ 5

Staff was very polite and informative. They were knowledgeable and helpful.

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★ 5

I was scheduled for surgery and I live an hour away. I had no trouble emailing preop paperwork to the office.

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★ 5

Great staff

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★ 5

They do a good job! Very busy. They treat me well. Was having major issues with ears but they have helped me with my problems

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★ 4

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★ 5

Es un lugar muy bueno y la señorita Betsy siempre me ayudó con todas mis dudas muchas gracias!
Un lugar excelente!

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★ 5

LOVE IT SO MUCH ..THEY FIX MY HEARING AID... IT'S HELP SAVING BATTERY

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★ 5

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★ 5

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★ 5

I highly recommend this place; the staff are wonderful.

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★ 5

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★ 5

Very much appreciated the time Dr. Say gave me when I was having
some voice issues. He was very interested in taking care of me and monitoring my issues. I highly recommend him and the Clinic.

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★ 5

The ladies in the office are wonderful!! Dr Mathie is top notch he’s been my doctor for over 10 years

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★ 5

I had an excellent experience with my recent office visit. The staff was welcoming, the office was well‑organized, and I was seen right on time. The doctor took the time to listen, explain everything clearly, and made me feel completely at ease. I left with a clear plan and real confidence in my care. Highly recommended.

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★ 5

Everyone was great.
The doctor explained everything he was doing in detail. That made my visit even more comfortable.

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★ 5

They worked with our schedule!

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★ 5

They saw my son for an ear test, everyone was very nice, and we were seen very quickly. Great experience overall.

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★ 5

Dr. Palacios is the BEST!!!! I recommend every one choose him as their ear Dr. I've been seeing him for years and I would never replace him. My husband just started seeing him as well. He gave him a shot for the itching in his ear and recommended some cream. And it works and he is feeling better already.

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★ 5

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★ 5

I’ve always been extremely happy with the level of help I’ve received at NESI. They’ve been punctual and professional every time I’ve been there for an appointment. I will continue to go there for my ear and sinus care for as long as I’m in Las Vegas.

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★ 1

Wait time with an appointment was one hour in the lobby and 40 minutes in the waiting room just for the nurse practitioner to come see my son for 2 minutes and rushes through the appointment. They are always extremely busy and rude. Find you a better place that will care about you or your children.

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★ 5

Got me new hearing aids and they work great

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★ 5

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★ 5

Everyone is so helpful and friendly and wonderful!! Rosa does such an amazing job with my son. She is so helpful with his hearing aids.

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★ 5

Totally Awesome!!! Dr. Scott Manthei is the Best !!!

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★ 5

Professional and nice staff. Clean office. Appointment was fast and Dr. Was helpful and informative. Would recommend office for services.

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★ 3

My experience in the office having my testing done was great. However I am still waiting for my results. I have left messages and no one has called me back! I had the testing done before Christmas! I am very frustrated.

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★ 5

DR. Manthie and team are the best

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★ 3

Don’t get me wrong love this Office. Dr. Carl is the best but leaving soon. It’s just I’ve been coming here for some years so when my insurance changed I then started having to pay $150 out-of-pocket which was fine even though the price for ear cleaning is high I still was paying that. But this last appt through me off because I received a call saying that when I came in, I needed to make sure I had $85 so I assumed the price changed or something. When I arrived and checked in I was told I needed to pay the $150 on top of $85. When I asked about the phone call I Received of course no one understood why I received a call saying to just bring in $85. They then explained it was a fee from 2022 👀 and that I would need to pay that and the $85. I asked why I was just being told about it and of course Once again, the lady at front checking me in did not know why. I Informed her I only had the $85 because I had received a call stating to make sure I had the 85 when I came in. She Proceeded to let me know she don’t know what happened on that call but that I would need to still pay the 150+ to 85 and informed her I only had the $85 and if she could please ask them since I’ve been a returning customer. Could they work with me until my surprise she was told no. It’s sad that dedication and being returning Customer has no leverage. These places are only about money and could care less what you’re going through. I couldn’t hear out my right ear due to wax buildup, which is why I always go to them and only trusted them, but it showed me that dedication and being and a returning Customer meant nothing to them. I left had to call around to come up with the money because my ear was really hurting and I couldn’t hear out of it. It’s sad this is what our healthcare is coming to nowadays. Had I went to the hospital? All they would’ve did was put stool softener in my ear, which is why I did not want to go that route. Healthcare really needs to change and not just be up for a money grab and really care about their patient and what they’re going through. Definitely plan to find me a place that cares about their customers patients and know how to work with them in tight situations times are hard for everyone and you want a place that cares about that not just about your money or insurance

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★ 5

Nice services.!!

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★ 5

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★ 5

Dr. Say was very professional. The hearing test was informational.
I would recommend Dr. Say and his staff to anyone that needs help with their hearing.

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★ 5

My first visit with DR Yip went very well she carefully listened to my concerns and she diagnosed the issue and explained all possibilities she is very kind and helpful.
Also every body in the office was very nice.

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★ 5

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★ 5

I have had 2 sinus surgery in a year Doctors are great there 🙂

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★ 5

This was my husband's 2nd visit, but for separate issues within a year's timeframe. Since he was already registered as a patient with Nevada Ear + Sinus Institute, we opted to return to that office for his current needs. This is a pleasant office with professional customer service representatives. Our appointment was with Nurse Practitioner Dawn. We always appreciate her expertise and concern to find the issues that need to be addressed. She is thorough. We will be returning for the follow-up after referral for some imaging.

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★ 5

I have been here 2x and both have provided me with excellent results, professionalism by both office staff & medical personnel. Would highly recommend to anyone needing ENT services.

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★ 5

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★ 5

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★ 5

Great Doctor who does something most Doctor don't seem to have time to (or do know how).. listen

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★ 5

Dr. Say is an excellent ENT doctor. He is very compassionate and professional. He listens quite well, and is able to address any concerns that I might have. This facility is quite busy at times, but they do a pretty good job in getting back to patients within a reasonable amount of time. The front desk staff is also pretty good. They are helpful and polite. I would highly recommend NV Ear and Sinus.

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★ 5

Great people and excellent service. My hearing aid wasn't working, dropped it off, cleaned and back next day.

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★ 5

the staff if efficient and friendly. They know what they are doing and move all the patients to the doctors with alacrity and good cheer. The doctors are excellent treating each as though he or she were the only patient on the calendar. The facilities and parking are as good as any in LV.

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★ 5

Feliz de haber obtenido lo que necesito y contenta por el trato y sugerencias dadas por Luna, la empleada que me atendió

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★ 5

Excellent Caring patient treatment. Friendly and on time.

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★ 1

For some reason they schedule people at 8:10 am when apparently they dont open until 8:30 am and instead of realizing they're mistake the receptionists just act like it's out of their hands because it wasn't their fault since they weren't the ones who scheduled me but rather it was Dr. Randy himself. They could at least do something to make sure that doesn't happen again instead of ignoring the situation. There's not reason for me to come on time to my appointment and be left waiting outside in the cold for several minutes before they bother to open the door for me knowing my appointment was set for 8:10 am. It doesn't make it any better when the employees including the nurse start being rude to me because of that altercation and then I had to listen to the receptionists gossiping to each other about how I was somehow being unreasonable about my appointment time being at 8:10 am. The cherry on top was when the nurse called in someone who checked in minutes after me for the same type of appointment I had and purposely prolonged my visit to the doctor's.

Side note: They also take a really long time to answer their voicemail and also take forever to actually set appointments with you after your visit with the first doctor on the left side building.

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★ 5

My kids and I have seen Dawn. She was great. Answered all our questions. Joked with my kids. We didn't feel rushed. She was thorough and kind and we left feeling good about the visit. We will be back for any ENT needs.

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★ 5

Randy is very professional same with Dr Palacios.

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★ 5

I have always had excellent service with Nevada Ear & Sinus Institute. I have had a succesful surgery on my left ear and I have always felt comfortable with Dr Kung for the post op.

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★ 5

Great doctor and very knowledgeable of everything.

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★ 5

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★ 5

Excellent

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★ 5

Very helpful office

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★ 5

The technician and doctor that I saw were both very professional and nice. Thank you

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★ 5

Very pleasant, professional, they're making the whole process smooth and comfortable

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★ 4

i was able to get an appointment fairly quick, the employees were courteous and professional. My specialist answered all my questions. My only reason to not give 5 stars is I have to go back for a surgery on an issue that I feel should have been diagnosed earlier. I am going back and I would use them again.

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★ 5

My first time at this center went very well. I had quite a wait once in the exam room.Once I saw the doctor everything went very well even with a combined hearing test. I am scheduled to come back in 3 months to be evaluated. The staff was very professional and pleasant. I would highly recommend Nevada Ear and Sinus Institute.

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★ 5

Dr. Brian Kung understands your issues very quickly and provides relief immediately. He helped me with my hearing problems and now all is good.

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★ 5

Great location! Friendly staff at check in : ) The office and treatment rooms were very clean. Dawn is amazing, caring, very thorough with a great treatment program that worked to resort my voice box within 3 days it was back to normal : )

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★ 5

Dr Yip was exceptional! Very laid back and thorough. She made me feel better about a difficult situation and we were able to put tubes in my ears which has helped tremendously. I would recommend her any day.! The only negative thing I have to say about the practice is that it takes at least two months to get in as a new patient. Even once you are a patient, it can take two weeks to a month to get an appointment Otherwise. They are very busy, but there is a reason for that, they are the best!!!!!!

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★ 5

The place is very neat and clean. Everyone was very nice and helpful.

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★ 5

It was a pleasant and comfortable experience. Was very happy that they helped address my concerns and I hope it helps me finally get some relief.

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★ 5

Took the time to listen, test and figure out a solution for my long standing problem. Looking forward to good results. Thank you.

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★ 5

It was a nearly perfect visit. There was only one negative thing, the doctor went explained things so fast I felt like I was in sped up movie. It was rather overwhelmeing.
One thing for sure, he knows his stuff. But I don't know medical stuff, it would have been nice if he had explained things a bit slower.

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★ 5

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★ 5

I arrived early, and they were able to see me early. The doctor was kind and fully explained my options.

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★ 5

prompt appointment given and comfortable care given

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★ 5

Amazing service, although they are booked out a couple weeks out very well worth the wait. My son had a bean bag bead stuck in his ear and the Doctor was able to get it out in about 5 mins. Two painful ER trips couldn’t get it out. So thankful for their expertise!

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★ 5

The staff was excellent, courteous, polite and I got the help I needed

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★ 5

Able to get an appointment the week I called for an appointment. The doctor was very friendly and helpful

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★ 5

I am an 85 yr old woman in a wheel chair. The staff was great in helping me on to a reclining where the doctor was able to check and clean my ears properly. This was the second time in a year and once again the staff and service were fantastic

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★ 4

Visited this ENT to have my hearing checked. Plenty of parking. Easy check in. I was taken back within 10 minutes after arrival for the hearing test. The results were provided to my ENT, Dr Kung. Everything looked OK, will follow up in a year.

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★ 1

I have attempted for weeks to try to contact someone there to make an appointment. I've left messages and even responded to a text message in the beginning regarding my referral and they can't find the referral and they don't call back! Very sour taste in my mouth with this place already! The staff sucks

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★ 5

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★ 5

Dr. Kung is an exceptional ear doctor — efficient, professional, and very kind. He takes the time to listen carefully and explain things clearly, which makes each visit comfortable and reassuring. I appreciate his thoroughness and the genuine care he shows for his patients. Highly recommend him to anyone looking for a knowledgeable and compassionate ENT specialist!

Source: Google

★ 5

Dr. Say and his staff are professional- got a thorough evaluation and the Doc explained all the results. Did not have to wait long to be seen and had all my questions answered.

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★ 4

I needed an emergency appointment MESI was able to see me same day. The operator who handled and scheduled my appointment was pleasant. The nurse practitioner was nice as well. NESI needs friendlier front desk staff.

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★ 5

Staff very good. I trust my doctor with my hearing. I recommend.

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★ 5

Amazing staff. Very professional and Dr Kung took the time to listen to my concerns and addressed my issues. I've seen three ENT's in NV, he is the best!

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★ 5

Dr. May and the staff at the Nevada Ear and Sinus Institute were attentive and responsive to my medical needs. They form an excellent team that delivers care with both professionalism and compassion. You will be in very capable hands.

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★ 1

Horrible. Unfriendly. Not good at all.

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★ 5

Minimum wait time , friendly , very acknowledgeable, easy access. Great care

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★ 5

Friendly staff, clean facility, great doctors. I'm happy with my visit everything went well with my surgery.

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★ 5

I had to use my walker and the staff was very helpful. I had to go to the other office and they took me a shorter way instead of making me go outside and walking around. They were so good to me and helpful.

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★ 5

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★ 5

Very thorough and attentive!

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★ 5

Doctors and staff treat you like you are important and listen to you. Never a long wait in office. Highly recommend this office.

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★ 5

Everyone at NESI is friendly and very helpful, from the front desk to all medical assistants and doctors. Drs Yip and Manthei helped my husband through a very difficult time and I will be forever grateful. For myself, Dr Say is very experienced, knowledgeable and caring..hel is outstanding!
Dr.Davis is phenomenal ...she is definitely my "go to" person for all my hearing needs. I will never leave NESI...they truly care about their patients!

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★ 5

Everyone was extremely polite and efficient.

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★ 5

Amazing staff. Very professional and took the time to listen to my concerns and addressed my issues with positive results.

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★ 1

Well, waited for appointment for 5-6 weeks. Was 32 minutes late and they canceled my appointment: they have 20 minutes grace period. Had to reschedule and wait for another 4 weeks. Funny, how things are working: I have to wait patiently for 6 weeks and they can't wait for anyone for more then 20 minutes. It's not like they had no patience. I just made line smaller. Pretty sure, I would have to wait for 30-60 minutes anyway, even if I'll be on time.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Professional kind and very caring

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★ 5

Nice place. Busy but they get you in and out. Ladies up front are nice.

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★ 5

Nevada Ear & Sinus institute, everyone is very helpful, friendly and understanding. Dr KUNG is a great doctor. I really trust him and his staff. Very good people. I drive a long way for my appointments and it’s okay with me. Thank you for everything you do.

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★ 5

I have been going to the office on sunset Boulevard for years. ENT Audiologist receptionist and the technician Rosa have all been wonderful now. I always try to make my experience the best. I wear Hearing Aids for years and they make sure they’re up-to-date and working right. Thank you, Blake.

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★ 5

Muy profesionales excelente servicio

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★ 5

Fast wait time. Friendly staff. Great doc

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★ 5

Very professional and helpful.

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★ 5

My first visit was perfect. Professional personable staff. Punctual and effiecient. performed all testing and provided me with the feedback and results fielded my questions And I was on my way. Much more pleasant and personal than other specialist office visits. Their five star review is well deserved and I would recommend them to everyone in need of hearing care.

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★ 5

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★ 5

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★ 5

Long term patient of DOCTOR SAY whom i am grateful for. Always an easy experience when getting a check up.

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★ 5

Very nice staff and great providers who really want to help. I highly recommend them!!!!

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★ 5

Excellent, unbelievable knowledge here.

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★ 5

Source: Google