★ 5

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★ 5

Very professional and excellent service. Dr. Lau provided me with plenty of useful information about my eye exam and the front desk made check-in and check-out quick and easy. Thank you Optic Gallery!

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★ 5

Always a great experience. They are extremely attentive and efficient.

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★ 5

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★ 5

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★ 5

My experience here has always been great with nice and respectful staff and Doctors every time, also I have been going here for over 3 years now. Thank you to Optic Gallery on water street.

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★ 5

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★ 5

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★ 5

The optician who helped me choose my glasses was wonderful! Professional and patient!

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★ 5

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★ 5

I had the best visit ever and will definitely be back.Thanks Guys I can 👀 💯🤣🤣🤣🍒

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★ 5

Great customer service experience and staff are super friendly.

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★ 5

The Dr. and the entire staff was great.

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★ 5

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★ 5

Everyone was very nice and professional. The first employee who checked my vision treated me respectful and helpful. The Dr. was also pleasant, but I felt like my eye exam was done very quickly. Maybe it was just me feeling anxious that day. The girl named Haley was very knowledgeable and explained all my questions. She was very polite and personable.

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★ 5

Had a great appointment. Everyone was very nice and helpful.

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★ 5

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★ 5

We had a great time the staff was great and so helpful the doctor was very cool thank you

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★ 5

They're all approachable and friendly. Everything is great.

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★ 5

Everyone was really nice and helpful

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★ 1

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★ 5

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★ 5

Great experience. The staff was super helpful and informative. I appreciate the wide range of frames and styles available.

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★ 5

Everyone was knowledgeable and efficient. I was impressed by their kindness. They made me feel like I wasn’t just a number.

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★ 5

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★ 4

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★ 5

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★ 5

Always such a good experience, everyone is so nice. Good customer service can’t complain and wish all other places were like this. My mom and I have been coming here for several years.

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★ 5

Efficient friendly

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★ 4

The staff was great. Prompt getting me in. Friendly professional. Dr Haun is a good Dr. this trip she was a little gruff , perhaps not happy with staff. But wasn’t as cordial and professional as normal. Will give her another try when my husband has to get his exam later this year.

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★ 5

Everyone there is very helpful, and knowledgeable. Great place to go with a good variety of frames

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★ 4

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★ 5

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★ 5

Friendly and thorough

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★ 5

Great experience, quick and easy thank you

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★ 5

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★ 5

So welcoming! And informational

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★ 5

good

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★ 5

The good reviews that drew me to come see for myself, were met with surpassing expectations. Thanks optic team!!

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★ 5

Professional, efficient and friendly!

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★ 3

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★ 5

Very quick, professional and friendly. No pressure to buy up. Just made sure I got everything I was looking for.

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★ 5

I love coming here. The staff are very friendly. They take their time and don't rush you to just pick out anything.

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★ 5

Glad to report I still have sight. Check-in was easy, and the staff helped me sort out my new insurance before the exams. I opted for the $30 snapshot of the back of my eye, and Dr. Hahn said it looks incredible.

Theresa helped me pick new frames. I went through Gucci, Tom Ford, and Spy, and settled on the Tom Fords this time. They're light with a matte blue finish that looks great. Bonus: Theresa took them into a back room and molded them to my gigantic head so they don't fit too tight.

Dr. Hahn also did a great job easing me into the conversation about progressive lenses. I didn't go for them today, but I'm pretty sure they're in my future.

If you're near the Lake Mead location, do yourself a favor and go. Dr. Hahn kept my eyes in check, Theresa kept my frames from strangling my oversized head, and I walked out happy. Can't ask for more than that.

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★ 5

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★ 5

Nice welcome when walking in. Both ladies at front counter were all smiles. My testing with techs (one in training!) went well. Dr Hahn was very enthusiastic - she must love her job. And the tech who helps with actually looking for eye glasses was helping me look for the “perfect” pair. Very nice group of people

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★ 1

You get the vibe that kids aren't welcome here even though my kids are well behaved and this is so called "family eye care" office. Please don't work in a clinic that caters to kids if you make it obvious that you don't like them.

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★ 5

Terrific staff …!
My first time ( New Nv., and Lake Las Vegas residents) my wife and I will definitely return .,!
Capt .Kit McNear

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★ 5

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★ 5

Current technology. Fantastic staff. Superb frame selection. Fair pricing. Dr.Hahn was wonderful.

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★ 5

Everyone at Optic Gallery on Water St was wonderful!!! Dr. Lao made me feel really at ease!!! Ty!!!😊

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★ 5

The optometrist and all the personnel were nice and accommodating again today. I have been going to this clinic since I moved to Las Vegas in 2020.

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★ 5

Super helpful today and understanding of my situation. They will certainly be my go to for any optical needs from here on out.

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★ 5

Just had a visit for an eye exam and prescription update… I have developed appointment and doctor office anxiety after dealing with a Breast cancer diagnosis last summer.. I was nervous for this appointment.. but once I got there I immediately felt welcome and comfortable. Everyone was nice and greeted me when I walked in. The technician was super kind and sweet as well. I wish I had gotten names ! The person who helped me choose my glasses was also so patient and sweet. I am rocking very short hair right now after losing my hair to chemo.. she didn’t rush me and let me try on as many pairs as needed. Overall experience was awesome !

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★ 5

Excellent experience at Optic Gallery, Water Street. Front office staff was very courteous, helpful, and patient. Dr. Hahn was Excellent.

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★ 5

Excellent staff and eye Doc.

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★ 5

Great service, great selections

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★ 5

Friendly, professional, and knowledgeable.

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★ 5

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★ 1

I was put in a pair of contacts that give me a headache and make it unable for me to see street signs until I’m only a few feet from them. Extremely disappointed with the optometrist and her service. I have to go back now to have them prescribe the proper contact lenses prescription, so I can actually wear contacts.

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★ 5

Very friendly and helpful.

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★ 5

Quick, professional very friendly and great service!

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★ 5

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★ 5

Everyone is so nice , I’m very happy with the selection of frames and prices

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★ 4

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★ 5

Had a delightful visit today with my children , All the Doctors ,assistants are welcoming and friendly customer service. Office clean and comfortable lots of options .

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★ 5

I appreciate the friendly and knowledgeable staff at this Optic Gallery location. Dr. Lao took the time for a thorough exam and was excellent at explaining things.

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★ 5

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★ 5

Dr always explains everything well.

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★ 5

Love the facility. Staff is excellent.
Will be referring more people.

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★ 5

Very professional, courteous ,knowledgeable & answers all my questions . Glasses fit & work perfectly !

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★ 5

It was my first time there and I loved the entire staff.

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★ 4

Professional. Staff courteous. Appointment punctual. And easy access to location

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★ 5

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★ 5

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★ 5

Dr. Hahn and her staff are wonderful! Highly recommend and they have great options for frames.

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★ 5

Great employee’s Great Service

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★ 5

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★ 5

Same day appointment, wife and I both had exams and new contacts and glasses within 2 hours

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★ 5

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★ 5

No comment

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The staff was very professional and friendly. I didn’t wait at all for eye exam. Great selection of glasses!

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★ 5

Staff is wonderful. Hailey is fantastic and so helpful. She really works to make sure your experience is good and the glasses are just want you want

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★ 5

Everyone is great at this location! From check in and eye testing with Kaylee, (sorry didn’t catch the spelling of her name) to Dr. Lao who is so patient, attentive and informative, to Haylee who did all my fitting and ordering of my new glasses, she was so sweet and helped me find my perfect pair! They were all so friendly and welcoming, thank you!

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★ 5

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★ 5

Staff very friendly. I received a nice greeting as I walked in. Dr. Shimizu was kind and professional.

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★ 5

WOW what an experience after 8 years with my old glasses. I dont remember being this happy about being a customer in a long time! They were very helpful and took the time i needed to understand and figure out my contacts. Dr. lao was amazing, i could see he had a passion for it, as repetitive as it may seem for testing eyes, he even taught me some eye knowledge i never new. I think it was Theresa? Super awesome nice lady helped me so much with insurance and listened to my pilot mumbo jumbo the whole time. Thanks again!

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★ 3

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★ 5

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★ 5

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★ 5

Wonderful experience from both the Dr and the Optician(s). Highly recommend this office from a repeat yearly customer.👍

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★ 5

All very professional !

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★ 5

Optic Gallery did a great job with my glasses and Dr Haun is great!

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★ 4

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★ 5

I am an eye exam on 4/10/26 and the entire staff was very caring and knowledgeable. I moved to NV a year ago and Optic Gallery is now my new eye care facility.

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★ 5

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★ 5

Great experience with staff and Dr. They were knowledgeable and caring. Thank you.

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★ 5

I had a nice experience yesterday. Although the purpose of the visit was for review of my new glasses. They lenses appeared to not have been aligned. The doctor that saw me was very friendly and the staff were all very helpful. The issue appeared to be identified but I cannot be sure until receive the glasses back with the updated lenses.

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★ 5

I had a great experience from scheduling to the appointment. Everyone was very helpful, pleasant and efficient. So happy we found Optic Gallery! Thank you!

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★ 5

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★ 5

Good experience. Staff was knowledgeable and pleasant to interact with. Doctor was fast and thorough. I recommend this particular optic gallery to all.

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★ 5

They talked to me thoroughly about my concerns and walked me through different options!

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★ 5

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★ 5

Fantastic experience with this group, very efficient visit, all went well! I do recommend.

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★ 5

Everyone was great! They showed care and were not there just to make a sale.

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★ 5

Great staff and Doctors. They are always
on time for your scheduled appointment.
Very informative.
Would never go anywhere else.

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★ 5

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★ 5

Every one is very kind.

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★ 5

Friendly and helpful staff.

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★ 5

Dr. Lao, the Best in Optometry! Haley, the girl who did all the prep for Dr. Lao and the check in counter were all excellent

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★ 5

Excellent as always!

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★ 5

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★ 5

Haylee was awesome! Explained to her what I was looking for and the frames she showed me are the frames I purchased. Her customer service was excellent!

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★ 5

Friendly staff and doctor, appointment moved quickly!

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★ 5

😊

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★ 5

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★ 5

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★ 5

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★ 5

Good experience as usual. This was my child’s first time to optic gallery. They are very nice and knowledgeable. I also go there for myself. Very nice and clean.

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★ 5

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★ 5

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★ 5

Friendly, they took very good care of me. Answered every question I had. I would highly recommend them.

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★ 1

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★ 4

Overall, Optic Gallery on Water Street is a good place to procure a prescription and to get glasses. The staff is friendly, helpful and knowledgeable, they have a nice selection of frames, and their prices are on a par with other similar places. I'd have given them a 5, but unfortunately, whichever lab they use to produce their lenses has a very poor "transition" feature process. When I got my glasses and tried them out in bright sun, they performed poorly. The transition was uneven and caused stripes of brighter and darker shading across my lenses. I brought the glasses back three different times to be replaced, and the problem kept occurring. Ultimately, I asked for a refund for the cost of the feature, and to their credit, they quickly complied. In summary, I'd recommend this business if transition lenses are not a priority for you. If you are an outdoors-oriented person or play sports in bright sunlight, I recommend you do NOT use them, until or unless they resolve the issue with their lab.

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★ 5

Always willing to serve and help out, it’s always a pleasure going my appointments!!

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★ 5

Super nice, curious and helpful!

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★ 5

All the staff is friendly and knowledgeable

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★ 5

The staffs are awesome from start to finish.I like Dr Hahn

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★ 5

Excellent services from Teresa very good services she was very pageant and look for me exaklee wat I need thank you Teresa

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★ 5

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★ 4

Knowledgeable, patient staff. Very good explanation of my eye condition. Helpful choosing frames.

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★ 5

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★ 5

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★ 5

The entire staff was fantastic. So happy to get my new prescription glasses and a great brand of contact lenses as well. They helped me walk me through it all and I am so happy with everything especially the kindness and professionalism.

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★ 5

The staff are always nice and friendly and the store is very clean

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★ 5

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★ 5

I was someone who rarely if ever visited the optometrist. I was somewhat afraid to get bad news. They’ve given me the best optometrists visits I’ve experienced. The check in, through the pre-exam, to the optometrist exam was great! Everyone was patient, kind and concerned. I’ve already referred them to all my friends.

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★ 5

Very quick very friendly and great doctors!! Highly recommend I would have got my frames if they had the Meta frames there but they were really nice.

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★ 5

Friendly, nice clean place, easy to find .

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★ 5

Very knowledgeable staff and Dr is amazing and the sweetest! Definitely recommend !!!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Positive experiences everytime I’m here. Both my husband and I have gone here for eye exams and glasses. They’ve done a great job with everything from the exam to choosing our frames.
Recently, I had an issue with an eyelid. Thankfully, I was able to be seen the same day and Dr. Hahn was thorough with her exam. They had everything I needed to help with healing in the office, and I appreciated the convenience of them having those products on hand.

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★ 5

I surely can tell your employees sure like their job on how they listened to my needs and did it in a timely manner thanks for the great service Paul Harmon 9th

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★ 5

Amazing Staff!

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★ 4

Everyone is friendly and very welcoming.

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★ 5

Really nice and professional people. Glad I am getting my eyeglasses from Optic Gallery, they have a very wide selection of high quality eyeglasses.

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★ 5

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★ 5

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★ 5

Staff was helpful. The selection of glasses was great. Current styles. Dr Hahn was helpful and accurate in her assessment of my prescription. They are very efficient. The whole process did not take long. They were properly staffed and well trained.

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★ 5

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★ 5

First appointment and I highly recommend this facility, it is very clean, everyone is very professional, courteous, friendly, the doctor listened to me and asked me what my goal was today in what I wanted and then explained the results and why I wasn’t able to do contacts and what would the outcome be if I tried!I waited 5 minutes tops to see Dr Hahn did NOT feel rushed or feel like I was being pushed out the door I was given choices, and picking of frames there was so many to choose from and Kaylee she was amazing giving me her opinion in how they looked on me and explained what would be covered and what wasn’t and asked me what it was I was looking for AND everything was transparent and wonderful! It was an amazing experience something you just don’t get or see much of in the medical field now days! THANK YOU DR Hanh and Kaylee and the 2 young ladies at the front desk you all were simpley amazing! Everyone should know and you’ll made my year! I will definitely go back and send my family there without a doubt!

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★ 5

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★ 5

Everyone there was very friendly, patient and professional. Thanks again.

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★ 5

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★ 5

Haley was absolutely perfect! Thank you!

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★ 5

Great place to go get glasses, eye exams, etc. . Staff if very friendly and helpful. They go out of their way to help with any need, they aren't so focused on selling you glasses with only their commission in mind they truly do care. I'd recommend this place . Thanks

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★ 5

Friendly personal, prompt and personable!

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★ 5

Very welcoming and friendly staff.

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★ 5

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★ 5

I went here to see if I was a candidate for the Vizz eyedrops. The clinic is bright, clean and easy to find. The technician, Shannon, was fun and had a great sense of humor. Dr Hahn spent time explaining and gauging whether “the drops” would be a good fit. Very positive experience. I just found my new favorite eye care provider!

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★ 5

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★ 4

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★ 5

Fast great experience

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★ 5

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★ 5

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★ 5

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★ 5

The staff at this office are very warm and friendly when you walk in. As you go through the testing with the technician, they take their time with the process along with notating any concerns before you see the doctor. Dr. Hanh is fantastic, she’s thorough, caring and listens to your concern. I had Jamie help me with my glass selection who was incredibly patient with my indecisiveness and the multiple frames I picked. It is worth the drive if you’re looking for a great doctor and team.

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★ 5

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★ 5

Dr. Hahn is excellent at what she does. Her office staff are friendly and helpful.

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★ 5

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★ 5

Love how Dr Lao is great at explaining what is going on with aging eyes!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Fast and great staff

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★ 5

I have the best experience every time

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★ 5

I am not a good patient, anything medical is not my friend. The staff and doctor at Optical Gallery on Lakemead Pkwy. were top notch. They were quick, appointment was on time. Including extra tests for contacts I was in and out an hour! High

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★ 5

Beefing going here for years - never had an issue

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★ 5

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★ 5

Amazingly friendly and knowledgeable staff!!! Super helpful in helping my daughter and I select frames. As well as helping us understand the prescriptions.

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★ 5

I called to schedule an eye exam and they were able to accommodate me the next day! She looked up my insurance to see my coverage and it went smoothly! Thank you for getting me in so soon.

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★ 5

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★ 5

Excellent customer service!!!

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★ 5

Everything went well

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★ 5

The staff were very helpful and friendly.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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