★ 5

Professional, courteous and very capable

Source: Google

★ 5

My husband and I use Parkway Surgery Center for our routine testing. We have been to the Green Valley Parkway location several times since moving to Henderson 7 years ago. Not enough can be said about the extraordinary quality of care provided by the staff there. From the moment you arrive until you’re discharged, you are surrounded by kind, helpful and supportive health care workers who treat everyone like family. Shout out to Amy, Karley, and Kathryn for all they did to welcome us and care for us. Ladies, you are simply THE BEST! Thank you again to Parkway Surgery Center for everything!

Source: Google

★ 5

Everyone of the women we came on contact with were amazing, kind and professional

Source: Google

★ 5

Source: Google

★ 5

Recently I had to undergo Upper endoscopy, by
Dr. Adebayo Mokuolu, M.D. at the Parkway Surgery Center. Dr. Mokuolu procedure went extremely well, and I am very pleased with his manner of treatment method and that he took extra care in taking biopsies as he thought was necessary. I especially want to recognize Parkway Surgery Center and the entire office personnel and the caring nurses that assisted in my care and recovery. thank you all Robert Palmer

Source: Google

★ 1

My experience at Parkway Surgery Center was chaotic, distressing, and handled with alarming disregard for patient safety and bedside manner.

Having undergone over 20 upper GI and colonoscopy procedures in the past, I know standard protocol, but this facility failed across nearly every stage of care:

Scheduling & Check-In:
The facility called ahead to move my appointment earlier, only for me to wait an hour in the lobby—meaning I was seen at my original time anyway. While the front desk receptionist was pleasant, things deteriorated immediately once I was called back.

Lack of Physical Boundaries:
I informed the staff that I was healing from a fractured ankle on a fixed leg and simply needed an extra moment to walk to the restroom. Instead of allowing me space, a staff member physically pushed/guided me from behind despite me stating I did not need assistance.

Chaotic Pre-Op & Redundant Inquiries:
Because of vision issues, I filled out all medical paperwork thoroughly in advance to avoid errors. The nurse ignored this, badgering me with the exact same questions while another nurse attempted an IV. I was stuck four separate times across two different nurses before getting a working line. Meanwhile, the nurse repeatedly interrogated me about my nose ring and private body piercings, demanding irrelevant details that have never been an issue in any of my past 20 procedures.

Procedure Room Sensory Overload & Safety Risks: When I was brought back, a nurse carelessly dropped heavy cables directly onto my fractured, fixed leg, causing significant pain, then argued with me about my ability to turn over. Simultaneously, a technician tried forcefully shoving a bite block into my mouth while the anesthesiologist tried asking about my extensive medication allergies. Before we could even finish discussing my drug allergies, he abruptly stated he would "just use Propofol" and started the medication while my gastroenterologist was talking behind me. It was disorganized, overwhelming, and clinically dangerous.

Rushed Discharge & Dismissive Aftercare:
I was placed in recovery for barely five minutes before being told to get dressed and leave. Anesthesia takes time to wear off, and releasing a heavily sedated patient that quickly is unacceptable. Furthermore, when I asked about the preliminary findings sheet left with me, I was told the doctor "doesn't see patients afterward because they won't remember anyway"—completely disregarding the fact that my husband was present to receive instructions, as is customary.

The sole bright spot was the nurse who wheeled me out, who took a moment to show genuine empathy for my leg and provided a helpful orthopedic recommendation. Outside of that, the dismissive communication, careless handling of injuries, and disorganized sedation protocols explain why their ratings are so low. I will never return.

Source: Google

★ 5

Going in for surgery always brings some level of anxiety and mine was pretty high. From the moment I walked into the building, felt welcomed. The intake lady immediately helped ease my anxiety with her kindness and compassion. Dr. Herrero, the anesthesiologist (with the cute Michigan hat), along with the nurses - Shay, Heather, Candie, Patti and the entire stuff were outstanding. Everyone was professional, king and incredible supportive throughout the entire process. I truly appreciate the excellent care I received and highly recommend Parkway Surgery Center to anyone looking for compassionate, high-quality medical care.

Source: Google

★ 5

Parkway Surgery Center is amazing! The staff are all so kind, smart, and hardworking. They really take their job seriously. Both my husband and I have gotten multiple colonoscopies here, including mine a couple of months ago and his most recently. He also added an endoscopy, which he said he couldn’t even tell afterwards as he had no soreness. Dr. Mokuolu is the gastroenterologist we see and he’s amazing and seriously the best!

The facility sets up text message alerts to the patient’s driver as they move through surgery from prep to completion. I was informed every step of the way. I could sit and visit while he waited before and in recovery.

The facility is in a nice clean parking lot with some fast casual restaurants nearby, so multiple options for a quick coffee or bite to eat while waiting. I just walked because it was so close. When back in the office waiting area, there is cold water and a coffee machine. Lots of seating inside and some in the main lobby as well.

Shout out to Danielle, Amy, Ramee, and Heather who helped take care of my husband. My caretakers were Jayeline, Ashley, and Ashley N.

The only negative is the fire alarm was being tested about 9am, which I commented to the maintenance that they shouldn’t do it while people are in surgery, as it’s very loud. It wasn’t anything to do with the surgery center, because this was the building operators scheduling it.

See everyone again in 5 years or so!

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This place is amazing! I've recently had a colonoscopy here, and my husband did last year as well. We both had perfect service, from online to in person check-in. The office and building are clean, well kept, and have ample parking. Staff is professional and friendly. There are definitely plenty of staff, too, so there is always someone available to assist. During my procedure, I started with nurse Amy and had several other wonderful people help me. Dr. Mokuolu was my gastro, and he is fabulous! The procedure was a breeze! I woke up and felt great, was talking and able to eat easily afterward. I was even done at 11:11am, which is good luck! I got to see pictures of my colon and the polyp they removed. I didn't have any discomfort at all. Just FYI, I recommend that, as a woman, be ready to use the restroom for a pregnancy test upon arrival. The prep was very dehydrating, and I needed some extra fluids to be able to go. The staff was very patient with me, which I appreciate. I would highly recommend coming here because they do an excellent job!

Source: Google

★ 2

Source: Google

★ 2

Not HIPPA compliant, only curtains seperating you from other patients so you can hear name, dob, medical info of other patients. After I woke up from the endoscopy prep/feces was on my butt and running down the back of my leg. I had to use the blanket to wipe it off. No wet wipes or anything. Also leads were still on my body when I got home. This place is so unprofessional for nurses, assistants, and physicians. I will never go back.

Source: Google

★ 1

Getting anesthesia with Dr. Goodsell was very painful. It felt like my veins were being sliced open. He used a catheter instead of an IV to administer anesthesia, and did not respond to me screaming in pain. He was very unprofessional. I wouldn’t recommend this clinic to anyone.

Source: Google

★ 5

What a staff! Neeci, Amy, Jeff, and Ashley were such an amazing crew; I felt fully informed and supported during every step of the process. Being bundled in freshly warmed blankets before and after my procedure was an extra thoughtful touch. No one ever wants surgery, but this is definitely the place to go if you need it!

Source: Google

★ 5

The surgical support staff is informative, sincere and caring. I had a ring on my finger of the arm to be operated on. Four of the team tried every option to get the ring off my finger before I recommended they cut the ring. Each person I encounter from check-in to check out was warm and interested in my well-being. I left knowing they were there to continue to support me through my recovery.

Source: Google

★ 5

I loathe going to any Dr. I have to say my experience there was 5 stars across the board.The entire staff was very accommodating and helpful.Dr. Yee was beyond exceptional. Thank you all for taking such great care of me.Shout out to Aimee with the smiley face!!! Kept my spirits up!!!

Source: Google

★ 1

I can't speak to the surgical procedures because I didn't make it that far. After waiting for over an hour, my name was called at noon. As soon as the admitting nurse noticed that I was carrying a water bottle, she called me out on it, "you've been drinking water" she falsely accused me of! I told her "no I haven't" and she seemed very bothered that I carry a water bottle, so she said, "I'll have you speak to the doctor." I said ok. When the doctor came out, he was VERY condescending. He told me, "you've been drinking water." I said "no I haven't! Look the bottle is FULL!" He would not even look. He said, "you must wait!" I said, "how long?" He said "4pm depending on how busy we get." I said, "I will schedule another time." I did NOT feel safe with a staff that was convinced of an "imaginary" infraction and who dismissed my eyewitness testimony as if to call me a liar. I felt VERY uncomfortable at this place. No thanks, I don't trust them and I did NOT feel safe there.

Source: Google

★ 1

I was brought in while in custody for a traffic violation I was asked repeatedly if I had any metal.on my body piercings plate screws anything like that I was told for safety reasons then while still wearing handcuffs belly chain leg irons I was put to sleep and they performed surgery that I never okayed I was supposed to get just a simple biopsy they took it upon themselves to stretch my esophagus not knowing that I had a herniated esophagus and it made everything so much worse it's illegal to keep somebody in metal restraints while under anesthesia and it's illegal to perform an unauthorized surgery

Source: Google

★ 1

The lady at the front desk was very rude along with the medical assistant that couldn’t translate properly for my mom. They both laughed at her for not knowing how to say a word in English. Not a very polite staff.

Source: Google

★ 5

Source: Google

★ 5

I just had my surgery for my right knee meniscus and man I can stress enough how amazing these professionals are. Dr.baker, Jeff (my guy💪🏾), Neeci, Ria, and Emilee were extremely nice and attentive. I was really nervous and they all calmed me down and reassured me to the max and I can’t thank them enough. Jeff was definitely my guy, warmed my bed up for me before my arrival, gave me two warm covers especially one right before going back into surgery, which helped so much because it was really cold in the surgery room lol. Overall, they made the process so much easier and relaxing that I forgot that I was ever even worried. If you guys ever need anything procedure or anything I would recommend these guys 11/10 times seriously! Thanks again!

Source: Google

★ 5

Received extremely friendly service from the time I arrived, pre op, and discharge. Thank you to all involved

Source: Google

★ 1

The medical professionals were excellent. However, it's impossible to reach anyone from their billing department. They DO NOT respond any method of communication, phone or email. If you have any billing question or concern, you are on your own.

Source: Google

★ 4

I had a good experience here, surgery went well, staff were nice. It was cheaper here than other surgery centers. They gave me a card afterwards signed by everyone, that was a nice touch. Minus 1 star bc they are very hard to get ahold of at their billing department, they never answer the phone and they never return calls when you leave a message. I may have to drive all the way there just to talk to someone.

Source: Google

★ 5

I have never had outpatient or inpatient surgery before. The nurses there introduced themselves and explained everything that would happen to me.

Exceptional service provided by the nurses and staff who work at this Outpatient Surgery center. I was treated very well by their staff. They made me feel like I was a Queen.

If I ever need their services again, I will definitely be going here again.

Also thank you for the departure/Get Well Soon card.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Alice was amazing taking care of me. I wish I remembered the name of the older nurse in the surgery room. She really put me at ease. Everyone was super nice and attentive

Source: Google

★ 1

The physicians, nurses, and assistants are great. The billing department is a literal nightmare. Worst surgery center ever. Make sure your doctor is performing your surgery at any other center but Parkway.

Source: Google

★ 5

My mom had her surgery there on the 21st. I was very impressed on how well Everyone took care of her

Source: Google

★ 5

Extremely impressed with the care I received here. From the intake desk to post op I was taken care of like a celebrity. The center is conveniently located and easy to find. It is immaculate and nicely decorated. Special thanks to the nurse (I have forgotten her name) that prepped me for my procedure, R.N. Anne and CST Law in the operating room and PACU Alice post-op who was with me when I woke up. At every step I was kept informed as to what was happening to me (as was my spouse). Everyone was kind and attentive to all my needs. I highly recommend Parkway Surgery Center.
Last but not least, my gratitude to Dr. Philip Larsen and my anesthesiologist who got me safely through my procedure!

Source: Google

★ 2

The nurses and pre-op professionals were great and took great care of my 6 year old daughter.

They need better resources. If they are going to perform surgeries on young children they need to stock items for them. Her gown was an adult XL. Her socks were XL. And they didn’t have crutches small enough for a girl her size. Had we known they were going to be so poorly equipped we would have asked to have the procedure done elsewhere or brought our own stuff.
It wasn’t an emergency surgery or a last minute deal.
A little pre planning and foresight would go along way. Due to these issues I would not recommend having your children’s surgery here.

Source: Google

★ 1

The actual medical professionals were amazing and helpful, but the front desk lady was confused and poorly trained. The billing office is impossible to get ahold of and not patient friendly once you get them on the line.

Source: Google

★ 5

I had surgery there last Monday. They were awesome. The doctors, the staff especially the nurses they were very nice and professional. Thank you all for taking good care of me! Thank you Dr. Baker!

Source: Google

★ 1

Billing Department is completely incompetent. I was required to pay the copay/surgery center fee, PRIOR to the procedure. I am still getting bills for the fee 1 year after the procedure. I have called numerous times. They have requested I go in person to resolve their mistakes, nope not going to happen.

Be prepared to be harassed for a long time, even if you pay your bills.

Hopefully this has a negative impact on their business.

Source: Google

★ 5

I'm very thankful with parkway surgery center, everyone is so polite and treat patients how we deserve, I'll definitely recommend parkway surgery center to everyone. 👍

Source: Google

★ 1

The surgery center collected an estmated Insurance co-pay as a pre-payment prior to my procedure. I later recieved a bill in the mail for a lesser amount of copay. I had my insurance compay contact them about the double billing. It required multiple calls by them and finally they reached Emily H who agreed to refund my over payment. However, the their billing company continues to send the same bill in the mail, despite their have been informed by the insurance compamy that they have been overpaid already. This is turning into a huge time-consuming hassle, and my fear is that it will end up at a collecton agency because of thier ionability to communicate with thir billling agency and correct thier own errors.

Source: Google

★ 5

Great staff! Made me feel very comfortable. No one likes being put under. They helped me feel less anxiety and talked me through it all.

Source: Google

★ 1

Worst experience ever my daughter had surgery here. If I wasn’t in the recovery room I probably wouldn’t catch everything that they were saying to her as she was coming out from the anesthesia crying because she was in pain. They had the nerve to tell her to stop crying be quiet you’re not hurting how do you know she’s not hurting she just came out of surgery. They were rude As hell I had to tell one of the nurses don’t tell my child to be quiet or to stop crying…. I heard that this place was amazing so I gave it a chance. never again I would not recommend this place for anyone with children. and the nurses were getting frustrated because she was crying. She’s a child what do you expect. They were just rude and cruel. They had no care in them.

Source: Google

★ 5

I had my colonoscopy yesterday, and the staff was great! Everything came back normal, but I still have the pain I’ve been dealing with for three months. I appreciate the ladies who assisted me and made sure I was okay. Also, thank the anesthesiologist for making me comfortable, and also thank you to Dr. Saud.

Source: Google

★ 3

Nurses and front office staff were amazing, kind, patient and professional. They let my 7 year old son talk with them, kept him engaged, and really treated him as if he was their own child. Dr. Yip was informative, professional, and did a great job on my son's ear tubes.
The frustration came with finding out I had to pay my portion, $1500 the day of surgery instead of being told prior to surgery date. The amazing office staff helped me navigate that part. The worst part was the anesthesiologist. He lacked bedside manner, barely humored my nervous son as he was asking questions and telling him about the treat he was getting after surgery. After surgery as my son is crying hysterically coming out of anesthesia and this man had the nerve to verify my phone number and tell me his office will be calling tomorrow to collect his fee of approximately $500.
I had no idea that there was another charge outside of the surgery bill and the out of pocket cost I was blindsided with. This anesthesiologist seemed more worried about his money than my son. Very frustrating and disrespectful to an overwhelmed mom.

Source: Google

★ 5

I would totally recommend Parkway Surgery Center to anyone. From the moment we entered the facility we were greeted with a warm smile and friendly face. Neeci was not only very professional but was also very welcoming which made our first time at this place very comfortable. Jenn who brought my son and I into the Pre-Op room was very informative and patient when she had to correct every paperwork for my son because his name was spelled incorrectly🥰 The rest of his nurses were very helpful and made this whole experience smooth and easy. You ladies are one of the best I've come across and your friendly attitude and your beautiful smiles even with your masks on made us feel welcome. Keep up the great work and keep that positive attitude!!! We appreciate you!

Source: Google

★ 5

Great facility! Wonderful staff. Big thank you to Hazel , she was so wonderful and kind. left with a smile even if I was in pain but she great ! Thank you so much

Source: Google

★ 1

Start off i would like to say is the Doctor and staff at his office are very polite and friendly. As for the the staff at the center one lady had a an attitude and was rude as can be if this is how she is she needs to retire and get out of dealing with the public. Secondly I arrived I was informed after my wife and I arrived only patients can be in the lobby she came because she has to drive me home.

Source: Google

★ 1

They billed my insurance a claim for a $4250 device that I never received. The claim was not paid. Now I can not get a return call from the center. I will remove this review after the issue is resolved.

Source: Google

★ 5

I had 2 Procedures done yesterday. I was really nervous about them it was my 1st time getting them back. The staff may my husband and I feel comfortable about the procedures. Awesome staff from when you walk in until u walk out you are in great hands. Definitely recommended place to have procedures done at.
Thank you again to the staff for great care. They make you feel like family

Source: Google

★ 5

I had a procedure done 722/22 and the staff is very kind, comforting, and patience. I was treated with the upmost respect, and care.

Source: Google

★ 5

Had my surgery yesterday for a tonsillectomy. I was really nervous but all the nurses and doctors were so kind to me and made me feel okay. One of the nurses even helped me take out a piercing and replace it so I wouldn’t get a burn from the metal (didn’t know how to take it out and he knew how LOL). Surgery went well and I’m feeling good. I appreciate all the love and support they gave me. They truly were all kind individuals who knew what they were doing. Thank you again, I appreciate it!

Source: Google

★ 5

My procedure this morning was great from beginning to end. Thank you Dr. Mokuolu, Emi, Tari, Sherry, and Cathy. Highly recommend!

Source: Google

★ 5

I had knee replacement surgery there a few years ago this is the most caring patient facility I facility I have ever dealt with they care they don't hurt you if there's something you're afraid of they reassure you I would recommend them to any party at all. Thank you for the care you gave me I appreciate it more than you'll ever know. And a very appreciative thank you to doctor Randall Yee - is the best !!!!
Carol T.

Source: Google

★ 5

Dr Mokuolu and his entire staff are SO caring , professional, and talk to you like your their friend/family. They did my EGD. 10/10 would recommend.

Source: Google

★ 5

Everyone from the receptionist to the nurses and doctors were magnificent! Very kind and caring. Had a wonderful experience!

Source: Google

★ 5

Very good team of people... God bless them.Special thanks to Dr Rohtashav Dhir too from Desert Gastroenterology who is one of the good guy's. These people really put my mind at ease and steered me in the right direction. Healthcare is important and the providers here are golden. Get checked and get well people, especially if you're out here living fast.

Shout-outs to the talented nurse's! Who are like angels.

Source: Google

★ 1

I had a doctor Dr. Nielson who couldn’t do a procedure on my son because he missed diagnosed my son . Then he has the nerve to bill my son’s insurance for a procedure that never happen it’s on medical records. I even told this center they just laughed at me and brushed it off . He is getting away with fraudulent charges. So ridiculous. Disgusting doctor and a disgusting billing staff.

Source: Google

★ 5

The surgery center staff, nurses, technicians, were exceptional. I highly recommend this center for medical procedures.

Source: Google

★ 5

My experience with all the medical staff was excellent. They were all very caring, unfortunately surgery was cancelled because of the Surgeon. I would go there again if I needed surgery.

Source: Google

★ 4

Staff there were very professional and caring. They took their time explaining procedures with me to reassure and calm me. Which it did. Would recommend them to others .

Source: Google

★ 1

The care was great but the billing office has been unresponsive. I have been trying to get a refund of my deposit since February (after insurance EOB came for a December surgery) Half the time no one answers the phone. A few times I did talk to someone and in late June was told my check would be issued. I have not received it as of Sept 18.

Source: Google

★ 5

My husband and I both had our colonoscopies there (mine was today, his last month). We are also in medical field (40 plus years). Very impressed with this surgical center and all of the staff. We are usually disappointed by the lack of professionalism and inadequate care at other medical facilities but not at Parkway Surgical Center. Other than a slight mix up over the arrival time this center is impeccable. Moving forward this will be the only center we use. Dr. Ricker was also great.

Source: Google

★ 5

I could not have asked for a better experience when getting knee replacement surgery. The entire team was absolutely incredible. Wendy is awesome. She did everything from my paperwork to check in on me multiple times. Ranee and all of the other team members were amazing putting me at ease prior to my surgery. Thank you all very much. Everyone at your facility are rock stars.

Source: Google

★ 5

Just came back from Parkway surgery center, first surgery for me in the US and it was the best experience ever. The receptionist and all nurses are awesome, David, Alex, Sherry… and the anesthetist is really nice too, sorry cannot remember his name and all the other nurses names. No pain so far, will see what happen tonight. Highly recommend this place if you have a surgery need to be done. —-Jia

Source: Google

★ 1

We were told to be there at 7 a.m. for an 8 a.m. appointment. They did not take my husband in for surgery until 9:30. They caused me to be very late for work. They do not respect your time.

Source: Google

★ 5

I would like to give a biggest shout out to the Parkway Surgery Center. Thank you for making my experience very comfortable with my situation. I want to THANK YOU TO THE FOLLOWING LADIES AND KELLY IN THE Or nurse. Cassie, Aime, Roxie, Ray, Amy T. And can't forget the milkman that put me sleep. I'm sorry if I forget anyone. You were my heroes. Thank you very much. Linda Hovanessian

Source: Google

★ 5

I had a procedure done there. It was handled smoothly from the booking to the day of the procedure, and I got a quick appointment. I would recommend them to anyone. Maria, Anna, Ranee and Christina were especially nice.

Source: Google

★ 5

I had a partial meniscectomy on 10/01/20 at Parkway Surgery Center. From the moment I arrived I felt that I was valued as a patient and would be well cared for. I had a short wait after signing in and, upon being called back for OR prep, was attended very closely. All aspects of my procedure were thoroughly explained. My anesthetist, Dr. Blake, spent several minutes speaking with me. My surgical assistant, Jeffrey, clearly explained everything I would experience in the OR, from the coldness of the room to the reason for all team members' presence. At no time was I nervous about my procedure. During recovery I was kept warm and comfortable with plenty of saltines and juice. I left the facility feeling well and in good spirits. Surgery center personnel called a few days later to check on my condition. All in all it was a grwat experience and I will feel very comfortable having future procedures conducted at this center.

Source: Google

★ 5

Overall a fantastic experience. Obviously a little nervous beforehand, as it was my first endoscopy & I also had to be there alone. The nurse I had was very caring, calming, and informative...actually, everyone I met there was. They all took good care of me, and seemed to with the other patients. I felt no pain, anesthesia was fine. Had results same day. Whole experience took maybe 2 hours, the endoscopy about 30 min including waking up in recovery room. Recovery staff were also very helpful & attentive. If I have to go back for any reason, I will choose this place every time.

Source: Google

★ 5

I stopped in after a doctor's appointment and imaging for information on upcoming surgery. I had been scheduled for a procedure at another facility, and two days prior received a phone call advising me what my 20% of the charge would amount to after Medicare paid their portion. I had to repeat the cost three times, it was insanely exorbitant. Parkway Surgery Center was amazing, helping me navigate costs, as well as suggesting second and third opinions. The atmosphere is calm and relaxing. The staff went above and beyond their 'job description'.

Source: Google

★ 5

I had my colonoscopy done today at their Henderson facility. I am very pleased with all the staff and service provided by them. All of them were very courteous, helpful, and friendly. They made me feel comfortable and provided all the help I needed. Proper pre-operative and post-operative information was given. Dr. Inder Singh was my doctor who performed the procedure and he explained every thing about his findings after I recovered from anesthesia. I am very satisfied with my experience at this surgical center.

Source: Google

★ 5

My wife has had 2 recent procedures there and I just had one today.
The sevice is off the charts good.
Totally professional and caring.
Prompt, friendly, skillful.
We will go there whenever we need to in the future.

Source: Google

★ 5

Staff was phenomenal. Very caring, attentive and knowledgeable. I was very anxious and nervous and they put me at ease.

Source: Google

★ 5

This is the location I had my first surgery, so unfortunately I have no other location to compare it to.
If you are however fortunate enough to be able to go to this location, Go to this location.
This facility and staff here will more than surpass any expectations. The staff made me feel very comfortable and were more than patient with me. Overall an awesome experience. If I need surgery again in the future, I will definitely be going back.

Source: Google

★ 2

Would’ve rated this 1 star except that everyone else was remarkably great and it wouldn’t be fair to them. Was in recovery with my aunt while the nurse was giving discharge instructions, when I over heard a woman’s voice scolding someone. It was so distracting that I could barely keep attention to what the nurse was saying. I asked the nurse what was going on and she said it was the director getting mad at another nurse because a patient was taking too long to wake up. It was so hard to not over hear what she was saying, and she kept laying into this nurse. I began to feel really bad for her. Her tone of voice was unnecessarily loud and sounded like a parent scolding a child. At one point I was so disturbed by what was going on that I wanted to interrupt and ask her if she could be a little more considerate to the other patients and family members in the area. The other nurse she was scolding looked like she was about to burst into tears. In the state where I am from this would be ABSOLUTELY UNACCEPTABLE and considered work place harassment. I asked the front desk for the name of this director and was told it was, Melinda M. Everything else was great but unfortunately witnessing that situation created a very hostile environment. No one should ever be spoken to in that manner especially in a work area with other patients, family members and employees. The situation was so disturbing that I am considered filing a complaint with the state to investigate.

Source: Google

★ 4

Awesome experience, everyone was kind and attentive. Only have a 4 star because there is always a way to be better but I don't know what.

Source: Google

★ 5

Best doctor visit ever the nurses were awesome

Source: Google

★ 1

If I could give a 0 star, I would. I have had surgery scheduled here for months and went for a tour yesterday to finish paperwork before the big day next week. They took my weight and said my BMI was too high and canceled my surgery on the spot Their BMI limits are 40 (non-negotiable) and mine was higher. She said 'well you wrote a different amount than what the scale says'. Even the weight I wrote down on my paperwork was too high per their rules, so Lisa's snotty comment still didn't make sense. I get it, I am too fat for them...too much of a risk. I kept my cool and suggested that they need to have a system in process so that this doesn't happen to anyone else. Coincidentally, Lisa told me she had to turn another patient away for the same reason earlier that week. I am now having to make all new arrangements at the hospital who will do the surgery. Problem is my doctor is booked out for months. My mother, who lives out of state, has spent SEVERAL hundred dollars on airfare to be with me during my recovery and now come to find out that was WASTED money as the tickets are non-refundable. Trying to get a refund from the surgical center would be a joke. They don't care. There was no real apology and I am still in limbo on a surgery date, more importantly still in pain as recovery from my surgery as been delayed thanks to Lisa and the surgical center's stupid mistake. The staff and this company could really care less. If they want to make it right, change the way you do business so this doesn't happen to other people. Patients have jobs, make plans for recovery (spending $ on airfare, pre-op testing, etc.), have real lives, and something simple as asking what a patient's BMI is before comitting to a surgery date would be helpful. DO NOT HAVE SURGERY HERE!!! If they screw up on this, lord knows what else they will screw up on.

Source: Google

★ 5

My son went in for a procedure. He has severe anxiety and the staff made him feel so comfortable, helped put his mind at ease. I could not be happier with the service he received. The nurses are amazing. We can only hope that if we ever have to have surgery again, that it will be here among these wonderful, professional people.

Source: Google

★ 2

I've been there twice, and while the medical part if it is good, they took the deductible from me when I signed in. But they didn't submit the claim first so I had to pay my deductible again to the doctor and the anesthesiologist. I can't get them to return my money. It's been 6 months. If I didn't pay them for 6 months I'd be in collections.

Source: Google

★ 5

very modern facility....great staff! very professional...recommended A+++

Source: Google

★ 5

This was my very first surgery experience and I have to say that as nervous as I was, the nurses that took care of me were the best of the best and really made me feel less anxious! Sue in pre-op, Jodi in the operating room, who calmed me with her gentleness and compassion, and the recovery nurse, (who's name escapes me but that's because I was still not very coherent) did her best to make me as comfortable as was possible at the time. I'm astounded that I received better treatment in this surgical center than my daughter did at a hospital when she had her C-section a month ago. God forbid I have to go through another surgery, but If I ever do, I want these ladies by my side!

Source: Google

★ 5

This office was the best surgery office Ever. From the front office to the nurses, doctor's were so caring very helpful friendly. Dr. Mason answered all if are questions. The nurses made my time there so relaxing truly. Thank You all for caring about your patient's. I will let other people know how true you all are. Thank You all for caring 😇

Source: Google

★ 1

My daughter had her tonsils removed in October of 2017. At the time of the surgery I was overcharged for services. it is now March of 2018 and i am still trying to get a refund for the over payment. Every time I call they tell me that it is being processed and that I will receive a check in the mail shortly. I would not pay this place a dime until after your insurance has paid out their share. Otherwise they will over charge you and never refund the money.

Source: Google

★ 1

The staff here are pretty friendly but if you are getting surgery from DR Ronald KOE please run away as fast as you can. That man is the worse surgeon you will ever come across. he ruined my shoulder by improperly putting anchors inside my labrum. I can no longer do any physical activities thanks to his carelessness. Please i advise you to look somewhere else if Dr koe is doing your surgery. He has a bad reputation around town.

Source: Google

★ 5

All of the staff at this facility were professional and kind. Their compassion for their patients is admirable.

Source: Google

★ 5

Had to have preventative endoscopy. The nurse, Tari, and staff were all extremely helpful! Truly empathetic in handling my anxiety about the procedure and IV was excellent!

Source: Google

★ 1

10AM Appointment and still sitting at waiting room, it is 12:30PM

Source: Google

★ 5

As unpleasant as the reason was for being there, not once did I feel embarrassed or uncomfortable. Every person I spoke with from start to finish was professional and kind.

Source: Google

★ 1

It would be nice to have an after hours number so I can check the status of my mom who is there. Does anybody have an after hours number????

Source: Google

★ 5

Source: Google

★ 5

My experience at the center was awesome. I would do it again.

Source: Google

★ 5

Just a friendly suggestion to improve customer service: Please change your Parkway Surgery Center folder given to patients with instructions. The front cover has information on the bottom of the cover in white lettering containing very important details that advise the patient to pre-register at least 3 days prior to surgery. We didn't see it, and I didn't see it the last time I had a procedure done at least 8 years ago. It also reminds you when to have your bloodwork done. The person who checked us in also commented that no one can see the information, or reads it......I think it would be seen & read more often if the valuable information was placed at the TOP of the folder in a bolder font and a color that stands out, or is highlighted. Thanks for your attention in this matter. The service recieved on procedure day was excellent!!!!!!

Source: Google