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Eye care center OptometristDescription
Located inside Costco Summerlin, our optometry office is proud to provide exceptional eye care in a welcoming, family-friendly environment—without sacrificing convenience or affordability. We use advanced technology, including the Optomap® retinal exam, which allows us to evaluate your eye health without dilation in most cases, making exams quicker and more comfortable for both kids and adults.
Whether you’re coming in for a routine eye exam or ongoing vision care, our experienced team is committed to providing high-quality service at affordable, Costco-friendly pricing. Modern diagnostics, trusted care, and the convenience you expect—all in one place.
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Reviews
Maryann Gallarello
★ 5
This was my first time visiting red rock vision. Dr Martin was very knowledgeable and personable. The staff was extremely helpful and all in all it was a smooth and comfortable visit.
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David Brandt
★ 5
We were very pleased with the service and exam that we received. The doctor was pleasant and very thorough.
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Stan Johnson
★ 5
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Patsy Acker
★ 5
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Deb Burgman
★ 5
Very friendly and thorough.
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Robert Burgman
★ 5
Excellent all around
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Deena Shiode
★ 5
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Desirea Perez
★ 5
Didn’t make an appointment and the girls were able to fit my daughter and I in last minute. Someone canceled and we were able to be seen even earlier than our scheduled time. Doc gave so much helpful information and a generous amount of freebies for me because I didn’t have any back up contacts. 100% recommend this location at Costco. Doc and staff were great.
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GERRY LYNN Lease
★ 5
Very friendly, and efficient. Have been going to Red Rock Vision inside Costco for 11 years and have never had an issue. I get my eyes examined and then shop! So very convenient!
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Elena Kotenko
★ 3
Appointments are running late about 30 minutes after the scheduled time. There is no appointment reminder system sent over the text. The doctor is awesome.
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Kelly Geist
★ 5
Great service. On time. Loved the Dr.
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Rian Hurd
★ 5
Friendly staff. Well informed. Fantastic doctors. No reason to not go back.
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Susan Sollauer
★ 5
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LK Stein
★ 5
Dr. Doyle & his staff are the best! Very professional & caring. What else matters?!?!
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Suzanne Cunningham Philips
★ 5
Great staff and doctors. Kind of an oasis of calm in the craziness of Costco. State of the art equipment that I have never seen at another eye exam. Sarah was great, very thorough and I didn't feel rushed. Would recommend to anyone needing an eye exam.
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Larry Bercu
★ 5
Great Doctor!
She was terrific
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Phil Kapsimallis
★ 5
Very professional and knowledgeable went over the exam explained everything in detail asked if I had any questions. I recommend Red Rock Vision to anyone looking for optometrist.
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M Sandoval
★ 5
Always a great service and price
Optometrist is always friendly and professional
Convenient Prescription are easy to get right next to at the Costco optical
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Michael Gallagher
★ 5
Friendly staff. Doctor took the time to answer all my questions. I would definitely recommend to anyone need one an eye exam.
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Stewart Pritikin
★ 5
Easy location ,short wait, Dr made visit comfortable and informative
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Tracy Ballard
★ 5
Excellent service. Very friendly staff.. Thank you.
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Julie Pucik
★ 5
It was a pleasant visit.
Doctor understood what I needed.
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Stewart Creelman
★ 5
Great professional experience from start to finish. Highly recommend this location.
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B. A. Yeatts
★ 5
Friendly and helpful staff. Dr. Doyle was very thorough and spent the time to answer all my questions. Got an appointment in two days!
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Lisa Merriman
★ 5
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FauziaRani
★ 5
Friendly staff and devoted to helping me get through the appointment. The doctor herself was very thorough and professional.
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Jimmy Johnson
★ 5
Love that I was in and out. Staff and optometrist were all very nice and friendly. Highly recommend.
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Erin Walsh
★ 5
Dr. Rastegar is such a great doctor! She is so patient and thorough; I didn't realize other eye doctors could have been more thorough until her! The office staff was fantastic. Everyone goes above and beyond. Justin was also very helpful in helping me choose a good pair of glasses and helping me to get something out of my vision insurance.
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Jason Johnston
★ 5
Exam was very thorough, appointment was on time witch is rare these days. Office staff was polite and professional. Will be going back.
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Stephen Roberts
★ 5
I received very good service today at Red Rock Vision. I scheduled an appointment because my vision with my new glasses suddenly changed. I was concerned about a change in my eyes. I received a vision test from the optometrist. She noted only a slight change in my prescription. She did not charge me for the exam. I spoke with the optical department and the optician noticed the coating on both lenses was crazed. This explained my fuzzy vision. He said this is usually caused by excessive heat, for example leaving your glasses in the car on a hot, sunny day. He told me that there’s no way to repair the damaged lenses. They must be replaced. He said my glasses were outside the warranty (barely) and that I must pay for replacement lenses. I told him that I have taken care of my glasses and have not exposed them to excessive heat. He said crazing has become more common, and that he’d call his supervisor to see if they could help me. The supervisor agreed to replace the lenses without cost to me. I’m very pleased with their customer care.
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Pam McAuliffe
★ 5
Was very happy with the girls in the office and especially the DR that explained everything that was going on
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fred vierra
★ 5
Your employee was so helpful and helping me make my choice of glasses & providing me with different glasses & prices I end up with 2 pair vs one unexpected & thankful excellent service thank you Costco
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Olga Layne
★ 5
Excellent service. Best Eye Exam. Complete and thorough!
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Barbara
★ 5
Check in process was simple. Office is cheerful in decor and staff. Dr Doyle is knowledgeable, professional, thorough and easy to talk with. I was in and out inside 30 minutes.
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Ivonne Leavell
★ 5
Excellent service and our optometrist the best
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Pat Callaghan
★ 5
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Bryan
★ 5
The cost started on time, the staff and doctor were friendly and efficient!
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steve wondel
★ 5
As always, the staff was very professional and friendly. It is always a very pleasant experience. I would highly recommend them.
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Rashmi Chauhan
★ 5
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Tom Kaiser
★ 5
Appointment was wonderful.Doc was great.
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Greg OBrien
★ 5
Very impressive facility. Most sophisticated equipment I have ever seen in an Optometrist's office.
Dr. Rastegar was terrific. She listened to my concerns and addressed them without a hint of condescension. It's hard to feel "heard" when visiting almost any doctor so I really appreciated that. She is also excellent at her craft.
The team in the office was very attentive, organized and pleasant to all of us in the waiting room.
Very highly recommend!
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Mike Anderson
★ 5
Great visit and service as always.
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Ron Kardos
★ 5
Wonderful
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Terry & Dava Andrews
★ 5
Very good experence..everyone very friendly..complete exam..cost better than others..good doctors.. Very pleased.
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Jeffrey Lee
★ 5
Went in for an eye exam on Thursday, thinking I’d need another person to chauffeur me around after the exam because I’m the past they used eyedrops in the eyes. Not anymore! Technology has advanced far enough to not need them for eye exams now.
Pretty cool.
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Deanna Chaffee
★ 5
Dr. Martin was great. Gave me very good information. And took her time , did not feel rushed.
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Jouni Levänen
★ 5
Timely, Professional, courteous,
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Gloria Hughes
★ 5
Dr Rath was the best Dr I have ever seen. Compassionate, caring and extremely nice to talk to he listened to me. 5 stars. Highly recommended
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Alicia Jolley
★ 5
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Marian McMahon
★ 5
Doctor Martin is the very best!! 💗
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Marta Henriquez
★ 5
Excellente atencion la Dra. Es una persona muy dulce y hacen buen examen yo recomiendo Cotcos ,el joven que me atendio para escoger mis lentes muy amable su nombre Mario Gracias me senti muy bien
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Helene Grantz
★ 5
A WONDERFUL EXPERIENCE!
Everyone from the receptionists, assistant, to Dr. Martin were efficient, professional and pleasant. I could not ask for better treatment.
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Laura Vargas
★ 5
Excellent customer service.
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Shae Miller
★ 5
Service and doctor were amazing.
5 Stars for sure!
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Lara Cox
★ 5
Red Rock Vision is consistently professional and affordable.
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mira godfrey
★ 5
Very courteous and friendly staff.
Felt very comfortable
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Carol Anderson
★ 5
Excellent friendly staff. Everyone was skilled and professional. Thanks!
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Ellen Szorady Childs
★ 5
Always great experience. No waiting, great staff and doctors
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Debbie Petersen
★ 5
Very friendly and efficient
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F A
★ 5
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Loretta May
★ 5
Dr. Morris is amazing and the rest of the staff are personable, pleasant, courteous and a delight to be around
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Brandy Rosenberg
★ 5
Very happy with the thorough care and attention I received here. The doctor was very personable and attentive and provided me with different options not just one. I was very appreciative of the whole experience.
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Regis Luther
★ 5
My wife and I visit annually, great and thorough care. Picking from a wide assortment of frames and lenses next store is also a plus.
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Lisa Walters
★ 5
Awesome service !
Dr. And staff very friendly..
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Lupe Durbin
★ 5
Excellent service, friendly staff overall all GOOD, I Am for sure refer my friends and family to visit Red Rock Vision thank you!!
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Ann marie Beckett
★ 5
It was so convenient to have our scheduled appointment at Costco. Yoshi, in the office was efficient and friendly. Dr. Martin was able to review my previous exam to compare with the new one. After the exam we were able to order our new prescription glasses.
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jan v
★ 5
My first time here and it was great! There was no wait for my appointment. The Receptionist and the assistant who did the preliminary testing were friendly and welcoming. My appointment was with Dr. Martin who is not only fun but very thorough and generous with advice about the health of my eyes. Talking to her was like talking to someone I had been friends with for some time-one doesn’t really expect to have such a good time at their first visit to a doctor.
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Ibebella
★ 5
Profesional office and fast service. Dr Sarah Martin was excellent and she even spoke Spanish pretty well! Great place. I won’t be going anywhere else.
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Joseph Laviolette
★ 5
Friendly staff
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Donna Mad
★ 5
Dr. Martin is awesome! She is professional, and yet friendly. I’m having a hard time with my contacts. She said she will keep trying to fit me iwith the best option, no matter how many times it takes. I really hope she continues to work at Red Rock for a long time.
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Frank Gulli
★ 5
Super friendly efficient and engaging 100% don’t give this out easily very pleasant experience 👏
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Michael Kreps
★ 5
Great people. The dr. Was very thorough.
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Victor Wei
★ 5
Dr Doyle is always caring for the patient’s situation in eye care.
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Thomas Robin
★ 5
Knowledgeable & caring staff.
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Adam
★ 5
This was my first time at this office, located inside Summerlin Costco. Very good experience from Doctor Brian Doyle, to the sales associate Leisha. And had really good prices with my insurance.
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Linda Paige
★ 5
Great staff and knowledgeable.
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Eda Smith
★ 5
Dr. Sarah Martin was amazing and staff was super helpful!
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Helen Deife
★ 5
Great attitudes and expertise! Delightful personalities💕 Dr Martin is wonderful and so is her staff!
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Rick Coffmanracvegas
★ 5
My First time visit to RedRock Vision was a delight. Best vision test exam and new prescibtion change I've had in a long time. Dr. Martin is great and spends a good amount of time with you, she is very knowledgeable and trustworthy. Being located inside the Summerlin Costco made it both convenient and one stop shopping with many new glasses to choose from right there. Make an appointment to visit Dr. Martin you will be glad you did. 👀
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Pamela Rothman
★ 5
I,m used to going to high end doctors but I needed a fast exam for the DMV. Also, I worked for an optometrist in bev.hills for years . This staff was the best knowledgeable, courteous and thorough I could’ve asked for. . Don’t hesitate!!!
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David Stolle
★ 5
Everyone in the Summerlin Costco office is very nice. I went to a different vision office for glasses, but I went here for contacts. I am very pleased with my office visit, so I will be going to Red Rock Vision for all eyeglasses and contacts in the future.
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Fred F
★ 5
Dr Cory was very detailed explaining the various tests done prior to the examination and noted that I'm being treated for glaucoma.
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Patricia Shierant
★ 5
Excellent people and doctors. I will always come back for the wonderful service and staff.
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John Herndon
★ 5
Very convenient and thorough exam. Staff is friendly.
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Caren Naiman
★ 5
Beyond impressed with Red Rock Vision. Their technology is top tier and so much better than any eye examination I have had elsewhere. The Doctor was very patient with me and really took the time to diagnose my issue! Very happy with the service
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John Carrier
★ 2
The Sign In System MUST revert back to the ticket system, seniors always rely on staff for assistance.
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Tina Fennel
★ 5
Staff is very friendly, great service. I paid a lot of money going to the optometrist and getting glasses. This way is the best, easy and less money. Better service!
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Gloria Montoya
★ 5
I like the Red Rock Vision
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Rick Thompson Sr.
★ 5
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Kalpana Reddy
★ 5
Very professional, instantly put you at ease and use the latest high tech equipment!
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Joanne Maioli
★ 5
Great visit with very professional staff.
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Carita McCormick
★ 5
The staff is terrific! From my eye exam to helping me with picking out glasses 👍
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Rachel Marcus
★ 5
My doctor, Sarah Martin, was great to see today.
She made me feel comfortable and was extremely professional. I hope I can see her again.
I loved her personality.
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Connie Crocker
★ 5
The Dr was very personable and patient.
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Jose luis Avila
★ 5
Staff was amazing. Specially in their customer service. Rarely seen nowadays.
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Ed Carroll
★ 5
Everyone—office staff, medical assistants, and frame fitters were all wonderfully profesional, efficient, helpful, informative and friendly. I’ve never had a more enjoyable and productive visit to an optometrist and glasses fitting. Great secrets hiding in Costco. thank you!
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Lydia Jefferson
★ 5
Excellent care and the staff were helpful and knowledgeable.
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Ron & Claudia Dryden
★ 5
Very helpful & personable
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Yansi F
★ 5
I highly recommend Red Rock Vision, LLC in Costco. The staff are attention, and Dr. Sarah Martin is friendly, professional, and eficiente. Every detail was handles quickly, and smoothly.
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Kenn Coyer
★ 4
Personable explained the procedure well.
Thanks
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Llano Manuel
★ 5
They do a good job—great attention and good service.
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Eleesa Aimaq
★ 5
Everyone in the office is nice. The doctor is super knowledgeable and she listens! The office is very accommodating as well.
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Chet Whitlley
★ 5
Great staff and service!
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Yulia Davila
★ 5
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Niki McQueary
★ 5
Dr Martin is so thorough and helpful. All the staff are very nice. Highly recommend.
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Ned Percival
★ 5
I have been a regular client of Red Rock Optical and Dr. Rath for many years. Dr. Rath is a great optometrist and addresses any concerns I present. Highly recommend.
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Linda Kristensen
★ 5
Grateful for Dr. Doyle's relief for my great eye irritation. Thanks to the whole team for fitting me in as a standby patient in a busy Saturday afternoon,
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Kristina Pearson
★ 5
You feel welcome the minute you walk in the door. Every technician is educated and highly skilled in their tasks. The technicians who help you with your eye class frames helps you understand your prescription and which style frame will work the best for the lenses you need. Who knew new glasses could be such fun. 5-Star-First Class all around.
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Kevin Davis
★ 5
Got me right in. Very friendly and professional staff. My second visit. Just as good as my first, a couple years ago.
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April Perez-Costello
★ 5
My husband and I love the staff at the Red Rock Vision!
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Jaclyn Rodriguez
★ 5
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Sherri Hook
★ 5
Staff was friendly, wait time was quick and the doctor explained the exam and the outcome completely. Also, listened to my questions and feedback.
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Kathi Fraser
★ 5
I really enjoyed Dr Martin's personality. Very friendly and very professional. She also told me many things that were new for me regarding prior eye exams that I've had. It was very helpful information.
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Judy Rushing
★ 5
I loved Dr Martin - she is very knowledgeable and caring.
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William Kelly
★ 5
Very good experience. Dr Martin was enthusiastic, engaging and informative. I left there knowing more about my vision than I knew before my visit. Highly recommend
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Jose Sanchez
★ 5
Dr. Martin is an awesome doctor !!! Very thorough, listens patiently and provides guidance for your best outcome. The staff ( techs and office support ) makes you feel at ease and provide outstanding service. THANK YOU !!
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Sunny
★ 5
Mario was very helpful, knowledgeable, and professional.
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Scott
★ 5
Excellent service! Very knowledgeable!
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junqstuff
★ 4
Staff was cordial & friendly.
I’ll post more when I actually get my new glasses.
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Ricardo Rocca
★ 5
Thank you very much. You ROCK.
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Wes Pilkington
★ 5
Easy appt., great staff and they took great care of me.
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Colleen Bissner
★ 5
Everyone was nice and on schedule!
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Pete Luis
★ 5
My experience with Dr. Cory Rath was thorough, informative and professional. Dr. Rath went way beyond the scope of an optometrist prescription evaluation. In the last several years I have had numerous cataract surgeries, Dr. Rath was able to show me the work that was performed and confirm that there was no impending issues. Dr. Rath went above and beyond the scope of an optometrist. I will be seeing Dr. Rath on a regular basis.
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Kathy W
★ 5
Red Rock Vision is great.
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Luis Oscal
★ 5
Dr was great very nice and professional staff in reception not that good but dr Sarah was super helpful friendly
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Lior Lavi
★ 5
The service was great!
The staff was friendly and courteous.
And the appointment was fast. I was in and out in 30 minutes.
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Richard Brodie
★ 5
Doctor Martin was friendly and professional. Always easy to understand
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Ash-Lee Chaddick
★ 5
I absolutely adore the staff in this office. The front desk is so kind, and my optometrist, Dr.Martin, is so amazing and has the greatest Energy. I hope to see her again my next visit.
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Michael Lusch
★ 5
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Joann Melendez
★ 5
We’ve been coming here for years now. The staff and doctors have always been very nice and professional. Thorough eye exams.
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Humberto Saucedo
★ 5
Great experience in all aspects, very nice front desk girls. Fast efficient service. Very nice attention from the Dr
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Russom Embaie
★ 5
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Kathie Pickard
★ 5
The office staff were so professional and friendly. Did not have to wait long, was offered water while I waited and Dr. Martin was wonderful!! She was funny, very personable and knowledgeable and answered all my questions. She put me at ease with my concerns and I will not hesitate to come back.
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Cynthia Truelove
★ 5
Dr. Cory Rath is a diligent and brilliant optometrist! Whether you see him at CostCo aka Red Rock Vision or at his private practice in Henderson, he is your path to optometric excellence in Las Vegas.
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Lauren
★ 5
The staff and Sara the optometrist were all very kid, professional, caring! Thank you
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Jaime Buenaño II
★ 5
They were great! Had me in and out very quickly:)
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Paula Sennes
★ 5
The staff is very friendly & efficient. Of course I love Dr Rath's demeanor, knowledge, sharing of information, manor of examination, & referral info.
The only thing I'm not sure of, because I didn't see it happen, is the cleansing of any surface a previous patient touches....chin & forehead rests, thumb button. I'm kind of a nut about that not only from the lessons of Covid, but the passing of germs in general. I believe it to be a good practice for that antibacterial wiping to be done in front of a patient as a reassurance to your attentiveness to the wisdom of it.
That being said, it's always a pleasant experience coming to your office and engaging with staff and doc.
Thank you!
Paula Sennes
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Linda England
★ 5
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Elizabeth Pollard
★ 5
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WeiFeng Zheng
★ 5
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Jeff Ehlert
★ 5
Very impressed with our Dr. she was fantastic. Great energy with the kids and very knowledgeable. Highly recommend
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Tanya Cole-Gilmore
★ 5
Office staff is super friendly and efficient!
Dr. Rath is calm, focused on the patient and their concerns , explains diagnosis in an easy to comprehend manner, is also very efficient but never rushed.
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mehrdadtafreshi1
★ 5
Always satisfied. Good staff. Great drs
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Denise Byers
★ 5
I had my annual vision check-up a few weeks ago. I was warmly greeted by the staff. In particular, Yoshi assisted me in the selection of contacts and was extremely helpful. Dr. Cory Rath examined my vision. He carefully and meticulously explained the health of my eyes during the examination. Dr. Rath was extremely kind, knowledgeable and courteous. His expertise, professionalism and compassion meant a great deal to me.
Denise Byers
Source: Google
C.J. Bertran
★ 5
Dr. Rastegar is thorough, professional, and takes the time to explain your options and answer your questions. Highly recommended!
Source: Google
Lisa Lau
★ 5
We had such a wonderful experience with Yoshi! My daughter was getting fitted for contact lenses for the very first time, and she was nervous. Yoshi was incredibly patient, kind, and encouraging every step of the way. She took the time to carefully explain the process multiple times, answered all of our questions, and never made us feel rushed.
Yoshi calmed my daughter, celebrating small victories, and making the entire fitting process a positive experience. By the end of the visit, my daughter felt confident and excited about her new contacts, which is something I honestly didn’t expect when we first walked in!
It’s rare to find someone who combines such technical expertise with genuine compassion and warmth. I’m so grateful for the care and attention we received, and I wouldn’t hesitate to recommend Yoshi to anyone.
Source: Google
Robert West
★ 5
I brought my mom in to get an eye exam and glasses.. One of the attendants, I believe her name was Yoshi was phenomenal. She spent extra time making sure that my mom was taken care of. Considering the fact that my mom is in her mid 70s. I felt comfortable leaving her in the office while I did some shopping. When I came back, she was smiling and everyone made sure they handled her with dignity, respect, and kindness. I would definitely bring my mom back again.
Source: Google
Holly Nguyen
★ 1
I am stunned by the sheer incompetence and arrogance of the office manager, Yoshi. Her complete lack of accountability, honesty, and basic communication skills is alarming. Frankly, it is astounding that someone so unqualified is allowed to represent Costco in any capacity.
From start to finish, my experience was a masterclass in how not to handle customers. I scheduled a contact lens appointment — nowhere was I told that this automatically meant an eye exam. I explained I already had a valid prescription from a recent exam, yet Yoshi never once disclosed that another exam would be required. Instead, when confronted, she tried to twist the situation and pin the blame on me. That is not “miscommunication” — that is deception.
To make matters worse, I completed paperwork indicating “contacts only,” yet at the end of my visit, I was slapped with charges for an exam I never agreed to. This is not just unprofessional; it borders on fraudulent. If I had been told the truth upfront, I would have walked out immediately. Instead, Yoshi kept me in the dark, then acted as though I was the problem for questioning it.
When I attempted to address the issue afterward, Yoshi’s behavior became even more disgraceful. She was dismissive, rude, and condescending. She accused me of “yelling” simply because I had to raise my voice over background noise (construction/drilling in my backyard) — then used that as an excuse to hang up and refuse service. This wasn’t professionalism. This was a cowardly attempt to play the victim and silence a paying customer.
Yoshi is not simply bad at her job — she is toxic to the customer experience. She lacks integrity, she avoids accountability, and she actively creates conflict where none should exist. She is the textbook example of someone completely unfit for a management role.
The doctor may be competent, but any credibility this office might have is destroyed the second a customer has to deal with Yoshi. It’s no wonder this location is drowning with a 2.9-star rating. If Costco values its reputation, it should remove her immediately. Because right now, she is not a manager — she is a liability.
Source: Google
Jeremy Anderson
★ 5
I saw Dr. Martin today at Red Rock Vision inside Costco. I had such an amazing experience. The care, time spent, questions answered were fantastic. I had such a good experience I scheduled an appointment for my wife on the spot!
Source: Google
Mariane Watkins
★ 1
Run run run…do not use Red Rock Vision. The doctor leaves town for weeks with no coverage. The staff are like robots. Unkind and unprofessional. The doctor says one thing and then leaves town. Currently out of town for 2 more weeks after just being out of town for two weeks. Leaving a practice without coverage seems to be the norm. This practice is occupying space in Costco without a hint of anything like Costco. They take your money and disappear. Left hanging….more than disappointing. Just don’t go!!
Source: Google
Edie Hirtenstein
★ 5
It’s a bit frustrating when you learn that the optical department is not part of Costco, but once you have the hang of that, the opticians and the care is quite good.
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Carolyn Turner
★ 1
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Valkeriefire
★ 1
If you’re looking to see the same doctor annually, or receive polite service at the front desk go elsewhere. We’ve been customers here for 5 years. We came because of the convenience of being inside Costco even though Red Rock Vision is not covered by our Davis Vision insurance. Our goal was simple, get in, get a prescription, get out. For 5 years we have paid cash to Red Rock Vision, and submitted for reimbursement though our insurance out of network provider benefit. Yesterday, after 5 years of being customers, Red Rock Vision refused to sign a simple paper they have signed for 5 years stating we received service so that we could seek reimbursement from our insurance. To top it off, the front desk person was exceptionally rude and condescending about the whole thing. They stated “We have never signed reimbursement forms”. I had copies of the last 5 years forms, and after showing digital copies from my iCloud account, they rudely said “well we don’t do it anymore”. If you don’t do it anymore, then you shouldn’t have taken my money when I said I’ll pay cash and get reimbursed from my insurance. A person with basic customer service skills could have handled this with much more class and care, but instead they wasted 90 minutes of my life and ultimately refused to sign a single piece of paper they have signed for 5 years. We have 4 people in our household, none of us will be returning.
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Rocio Morning Dew
★ 5
Amazing staff!
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Huber Lazo
★ 1
If I could rate this place less than 1 star, I would. The person Glenis (if that even is her real name) that answers the phone is extremely unprofessional. This was my first time scheduling a visit to the eye doctor, after making my appointment yesterday for next week, I called today asking some questions that I needed answered regarding my eye exam, glasses, etc.. while she did answer most of my questions, she was very rude in answering and was also asking me why I’m asking all these questions.
She proceeded to ask me if I’m a “lawyer” or if she’s being audited and that’s why she didn’t like all the questions being asked or the “structure” that they were asked in. Which if in fact, I was auditing this place, I would have failed them on customer service alone. I then asked for her name and she said “No I’m not giving you my name, you’re being weird. Byeeeee”. And hung up. When I called back and asked if that’s how they treat their customers, the same lady picked up and said “no we don’t but your questions were weird so yeah” and then when I tried explaining to her the reason for all my questioning was because it’s my first time doing this and I needed reassurance that what I was getting done was what I needed.. she proceeded to talk over me like a CHILD and then even threatened me to cancel my appointment if I continued talking.
Based on the previous negative reviews left here also addressing the front desk staff, it seems I am not only one dealing with this type of disrespect and unprofessionalism and you guys still haven’t done anything about it.
Source: Google
Jim Owens
★ 1
The doctor was so nice and made me feel comfortable. I'm glad I waited to see her, but my goodness the staff needs some help. The girl on the phone is so rude and miserable and in person even worse. Please get a new staff that wants to work there. I'm giving a one star because she was so bad and took away from the doctor and business so badly. I don't think I will be back just because of the front office staff. You can tell her whole attitude brings down the rest of the staff.
Source: Google
Amanda Stolkin
★ 2
I liked the doctor when we went but oh boy, the support staff seem absolutely miserable. They were extremely smug when answering some basic questions and scoffed at us like we were dumb for not knowing all of their policies or NV state laws surrounding those policies (we recently moved here). I tried to call twice to get the information I needed before walking into their office so I wouldn't waste anyone's time, but no one answered. I don't have a problem with the policies themselves, just the rude/ snarky way in which they were told to us. They were a convenient location but I don't like being treated with so much attitude when it comes to my healthcare.
Source: Google
David Long
★ 1
Please don’t waste your time here. This place pushed so many patients through, that they refuse to focus on a patients individual needs for their eye care. The quality of service and attention here is horrendous. You go in at your scheduled appointment time and they will still make you wait an hour before being seen. What a horrible, horrible experience.
Source: Google
Brian Davis
★ 5
Disclosure: I did not receive optical services from this group. I contacted them to help because I ran out of contacts and only had an out-of-state prescription from another Costco. They gave me TWO WEEKS of contacts for FREE to cover me until my new ones arrived. You know what I mean when I say how critical it is to have contacts when you've been wearing them for 20 years! Thank you SOOOOO much!
Source: Google
M B
★ 1
If your too busy to say "Hello" when you answer the phone, then I'm not going to waste my time on your rude employees.
I called to schedule an appointment. When someone finally answered (6 rings), the guy on the phone said "Can I place you on hold?" Then immediately placed me on hold. I didn't even get a chance to respond to his question. So, I hung up.
The day before I attempted to call and schedule an appointment, and no one answered at all.
I was hoping to bring my girlfriend and her son to get eye exams at this place too. But that's definitely not happening now.
This place got two chances to gain 3 customers but failed miserably.
Here is a free tip for Red Rock Vision...
Next time when you answer the phone say. "Hello, thank you for calling Red Rock Vision. Can I please place you on a brief hold?" or Some garbage like that.
If saying that is too difficult for you, maybe you should stop answering the phones.
And, If that was the Optometrist that spoke to me on the phone, I definitely don't want you working on my eyes if you cant work the phones without being rude.
I will post were I go instead, stay tuned.
Source: Google
Judith Ray
★ 5
Having had an excellent experience at this office today, I must compliment the front office staff and particularly Dr Rath OD.
My exam was so thorough and Dr Rath's knowledge and the way he explained both verbally and visually was nothing but exceptional.
His manner is charming and caring and most certainly, without question his professionalism far outways any OD I have ever met.
Source: Google
Kaysey Chapman Cisneros
★ 2
Go here if you want to waste your vision benefits for the year. The optical department, which is not part of RRV, is great but the doctors at RRV are not, to say the least.
Source: Google
alachon
★ 5
Dr. Joti was fabulous. Very patient understanding and thorough with my daughter. First time patient and will gladly return.
Source: Google
Jennifer Watkins
★ 1
Source: Google
Paul Wexler
★ 5
Have been going here for years. Very, very good!
Source: Google
MS B
★ 5
Excellent doctor. Highly skilled and very likeable. Staff was busy, but friendly.
Source: Google
Mark Tobler
★ 5
Great doctor's.
Source: Google
Dave “sheriffwoody” K
★ 1
They do NOT take VSP (my insurance). They DID NOT tell me until I was half way through my appointment!!!! HAD TO PAY $85 CASH!!!!
VSP IS THE MOST COMMON INSURANCE I WISH THEY WOULD HAVE TOLD ME WHEN I BOOKED THE APPOINTMENT! !!
Source: Google