★ 1

I have dealt with a few sleep clinics in the Southern Nevada area for many years now. As much as I like the doctors at this facility (the one on Buffalo)? Their office staff really needs some work.

Why is it that I know more about what my appointment was for then they do? You have my records in front of you. You have all of the notes that the doctor put into my chart after my visit 6 weeks ago. Why am I telling you what treatments and in-home studies the doctor and I discussed?

First the gentleman didn't even know what my follow-up appointment was for. When I proceeded to ask him if it could possibly be over the medication that she prescribed? Yes, that was probably it. I'm sorry, what? That "probably" does not invoke a lot of confidence in this particular clinic.

I know he had my information because he was reading back to me information from my previous appointments. Why there seem to be such a lack of understanding as to why I would be having a follow-up is baffling.

I spent all of yesterday calling their phone number that is listed for all of their locations. You know what I got?? Absolutely nothing. I had to go through the automated menu, hit option fourr for scheduling. Then you're just in a void. The phone just rings and rings and rings. There is no option to leave a message because there is no messaging service for that line apparently. During your normal business hours not a soul could be reached yesterday??? Awesome.

I did mention this to the guy I spoke with this morning. I was simply told "Ya sorry, we're having a high influx of calls right now. Maybe tell your practice manager? Or I don't know? The owner of these clinics that they need to hire more people.

As expensive as this is for most even with insurance? The idea that a clinic is making it that much more difficult to facilitate care seems counterproductive in my opinion.

Secondly you don't call patients under an hour before their appointment time and cancel. Then proceed to have no openings, extremely tight windows of when equipment can be picked up, and offer empty apologies. What are they sorry for?

Again, I had to ask the gentleman after we determined that "probably" my follow-up was due to the medication prescription. When in fact it was because I need to do an in-home sleep study again. Getting that out of the way just created more headaches. I had to ask him "Are you sure I can pick up the equi in the afternoon."

I was told previously it is always morning appointments for equipment. "Oh, yeah, it does need to be a morning appointment. 🤦🏼‍♀️🤦🏼‍♀️

Yes, I understand everyone has off days. I understand that somewhere along the line of actual doctors and support staff there is a huge disconnect. That being said? There is no reason I should be telling an employee any stipulations to appointments. THAT'S YOUR JOB!!!!!

They've inconvenienced me now three separate times. If I don't show to my appointment I would be charged between $25 and $40. But you can call me under an hour before my appointment, when I am literally in the car on my way, to cancel my appointment?

Yes, I know there was some phantom emergency that came up. I hope they understand this is not the first experience with that excuse I've had .

I will definitely be doing my due diligence and finding another sleep clinic. Doctors aside, facility aside, this particular conglomerate of sleep clinics is subpar at best. The doctors can be phenomenal but if you're supporting staff is clueless? It does your patients no good.

Source: Google

★ 2

Right away Donna who answered the phone was passive aggressively rude. As she collected my information, she used ambiguous, personalized phrasing to purposely be unclear about what information I am to provide. As she continued to get the information wrong, she scolded me as if something had been my fault and began to lecture me about what i did wrong and how she was right. I attempted to explain to her what she doesnt understand and without a chance to finish a single sentence she interrupted me and told me that she understands. I tried to continue, and she spoke over me again saying she definitely understands. I attempted to respond back by informing her that if someone tells you that you dont understand something, only they can be correct because they are the person experiencing your misunderstanding. Saying you understand doesnt magically make it true. But I was not able to say any of that as she interrupted me again attempting to explain what she thought she understood. She unfortunately hasnt learned the value of listening and instead demonstrated that she values defensive, dominating, fallacious argumentation confused as effective communication. As she scrambled to try and make sense to prove she understood me she got flustered and quickly switched back veryyyyyyyyy rudely and angrily to the referral info. Like a child who threw a fit for no reason but their own bad mood and then got in trouble and tried to back track. Thats what it was like speaking with Donna. So I asked to speak with someone else and she said yeah but then just repeated what she previously said trying to continue the intake and not pass me along to someone else. So I repeated myself asking to speak to someone else and she attempted again not to let me speak with someone else by saying yeah you can just answer these questions for me and ill give it to them. I said no, I will go over the rest with someone else. She put me on an endless hold which wasnt surprising so I hung up and called back and got Alex this time who you can tell right away has professionalism. She was clear, positive, and helpful. Its thanks to her that ill be extending a second chance to consider services here. I hope the rest of the staff I encounter are kind and competent like her. No one needs unnecessary stress being toyed with when theyre trying to help themselves and struggling with their health.

Source: Google

★ 1

It’s honestly disappointing to see a healthcare facility operate this way. A sleep center that patients depend on for diagnosis and treatment should not make people chase appointments, spend hours on hold, leave countless messages, and feel ignored. The lack of communication and basic customer service is unacceptable. Patients are already dealing with health concerns; they should not have to struggle just to reach the people responsible for helping them. This level of unresponsiveness shows a serious lack of respect for patients’ time and trust. A medical facility should do better.

Source: Google

★ 1

Trying to get a hold of this company is ridiculous had to reach out to my provider who gave me the referral to even get an appointment and I called and left messages multiple times. Then now that I got my machine, the same process

Source: Google

★ 1

I’ve called at least 4 times each month for the past 4 months. I have the call logs to show it. I’ve been on hold for 20-45 mins and then it hangs up and there’s no answer when I call back. When I got someone to answer they couldn’t find my referral and told me to get a copy and then call back. A month later I got the referral copy and there’s no answer. There’s no email for me to send it to. The worst staff that I’ve had to deal with.

Source: Google

★ 5

I left this place crying like a baby 😭 I am beyond grateful for Sleep Center of Nevada. Julie took her time to listen to my sleep issues and didn't brush me off like I was delusional. I expressed to her how I haven't slept well almost my entire life. The front desk staff are amazing as well. To everyone at the North Las Vegas location: you are all so appreciated. Thank you!

Source: Google

★ 1

Every time I have to call for something it's a 20 minute or longer hold time.

Source: Google

★ 1

This has to be the worst place to get an answer, I been calling them with a health situation that there curing for the pass 3 days. I have left voicemails and I still haven’t received a call. Today I had to drive to there Charleston location to be helped out. If you can opt out from this business please do so, request for another practice that cures sleeping conditions

Source: Google

★ 2

First, it’s extremely difficult to get in contact with someone who can help schedule appointments or rescheduled. I ended up calling first thing in the morning and still had to wait on the line to eventually speak to someone. I arrived early to my appointment and mentioned I didn’t have time to fill out the forms prior to my appointment and I couldn’t get through to reschedule. The front desk person named Frankie, said well it takes 30 minutes to complete the paperwork, you need to complete it before 4pm so we can see you. She was just a bit rude and giving side eyes to her colleague, then laughed. Just so unprofessional, no simple manners like hello welcome and thank you. I would not choose to go back. I understand healthcare is a necessity for people, but human kindness goes a long way.

Source: Google

★ 5

I can’t say enough good things about Dr. Prabhu Rachakonda at the Sleep Center of Nevada. From my experience, he truly cares about his patients and takes the time to listen without making you feel rushed. He explains everything clearly, answers questions thoroughly, and makes sure you understand your diagnosis and treatment plan.

Source: Google

★ 1

Have not been able to get through. Sent my insurance in as asked, when I call back I’m transferred to a voicemail. Finally got a call back after two days. When I returned the call I was asked to hold for a minute and that turned into 18 minutes I called back and immediately put on hold without being asked to hold. I understand places get busy and work can be hectic at times but communication with a potential client is import. “It’s busy now can you call back in 30 minutes or can I call you back later and ask for contact information and actually call back that day” many options vs leaving someone on hold for almost 20 minutes. I even used the extension given. I need the study so I’ll call back again and hope for the best try to do better thank you.

Source: Google

★ 1

Please read some other reviews before you invest your time, money, and health into this place.

This place is ran like an unorganized circus and it's no wonder they have such poor ratings. I'd go somewhere else before you go down the path of less than mediocre people who are probably over billing for terrible service.

They're worth about 1.5 stars 🌟 but no way am I going to give them 2.

Good luck getting a hold of anybody, for them to know what they're doing, or them communicating when your next appointment is, insurance authorization, notes, really anything most medical places are supposed to give you and their mailbox is of course full, but not like they were going to call you back anyways.

2nd time I was there and some gentleman they completely messed up his schedule, I knew I should've walked out.

Source: Google

★ 1

Unprofessional is key with this company, no one answers the phones, it takes forever to get a call back and when they put you on hold they also take their time, it's surprising that anyone is able to get supplies from them.

Source: Google

★ 1

please avoid scheduling with any of their locations, worst service ever- never answer phone calls, to cancel or re-schedule- unable to get a hold of thier billing department to discuss any issues. unprofessional loud & rude stafff. !

Source: Google

★ 1

It took them months later to bill me. I no longer have insurance and now this has to come out of my pocket because they took forever to bill my insurance.

Source: Google

★ 1

Very disappointed. I had a sleep study in early April, no one called me with that results so I called after three weeks and whoever answered my call gave me my results and told me I had to go in for a 2nd sleep study. After scheduling the 2nd sleep study, I find out that the Sleep Center took too long to submit my referral to my insurance so my appointment was canceled. Also, I was told that this second appointment was to be fitted for a mask but that was not true. It was yet another sleep test. Now it’s going to take another 2 weeks to get results, results for what I have idea. I have yet to speak to a doctor. I’ve only talked to random people answer the phone. This process takes entirely too long. No one calls you with results you have to chase them and they don’t even educate you on the process and how long it takes. I would not recommend The Sleep Center. I will say the staff at the sleep facility are kind but that’s about the only thing I can say that is good about this place.

Source: Google

★ 1

My DR sent my referral over on April 20. I gave it a couple of days for the Sleep Center to process it and called on April 24. Donna took my info and said I would be called to schedule my sleep study with 48 hours. No call. I called back on May 4. Had to call three times in order to not get a phone ringing on end. Finally spoke with Donna again at 11:22am. She remembered taking my info. Said she couldn’t see why I wasn’t called. She would investigate and call me back with a couple of hours. I called them back at 4pm, spoke with Donna again, no new info. I told her my situation is pretty severe and need to get scheduled asap. Said she would call me by today. No call. I have called 3x today, cannot get a live person. Not really sure that I trust them to my care. If you need to reach someone live at this sleep center, I wouldn’t hold your breath.

Source: Google

★ 4

Good and friendly people no issues

Source: Google

★ 4

The sleep center was clean, nice staff and Donna the manager was great she handled a little matter with transportation.

Source: Google

★ 1

TERRIBLE COMPANY!!

Source: Google

★ 1

Staff was rude and inconsiderate.

Source: Google

★ 1

Horrible when trying to get in contact with someone, they answer put you on hold for 20 mins plus and then hang up on you. This has happen several times.

Source: Google

★ 1

staff is excellent. the pho
ne service sucks I had a sleep study done 3 weeks ago and I've been trying to get information on my sleep study. you stay on hold all day long you never get anybody to answer the phone out of about 20 calls I've had two people answer the phone. I would never go back again

Source: Google

★ 1

I have been trying to book an appointment with a referral for past 3 weeks and no answer. I leave voicemail, request appointment on line and nothing.

Source: Google

★ 1

This place is horrible. Our first appointment we were sent to the wrong place. The person that answered the phone was rude and up set when I wanted to reschedule. Just now, I have been on I was on hold for 20 minutes and got transferred to billing and they lady hung up on me because I was transferred to the wrong place. No one returns calls, it has been several weeks since my sons sleep study and no one calls to schedule a follow up.

Source: Google

★ 5

Source: Google

★ 1

Trying to get information about my sleep.Study is a no go with these people.They tell me, I'll call you by the end of the week.And I never hear from em

Source: Google

★ 2

This is absolutely ridiculous. I have been trying for a week to get a hold of someone to make an apt. No one picks up. There is no voicemail to leave a msg. All the vmails are all full. How is a patient suppose to get help?
I filled out the form Tuesday and still no one has got back to me. I had to read through the comments to get someone’s phone number and email which is the only reason I gave a 2 star. After reading the comments from all 3 locations it looks like they are under staffed.

Source: Google

★ 1

They refused to answer my call multiple times and when I tried to leave a voicemail, their inbox was full. This is insanely unprofessional and rude. Do not go here at all! I will be calling my psychiatrist to find a new place. You guys suck and all your responses are the same thing when you don't even try to change what's wrong.

Source: Google

★ 1

I had a consultation on August 5th for a sleep study. I told the staff that I had medicaid as my secondary and they told me they could run it through, they will reach out in two weeks. After a month, I called them. They ran it through my primary Aetna and it was denied. They then said they will run it through medicaid and will contact me in two weeks. I had waited for a call for just over 4 months. Finally, I had an appointment at 7:30pm tonight at 1905 civic center. My dad and I arrived at 7:21pm. We saw some lights come on and so went to the door. We tried to ring the doorbell, ring the intercom and nothing. There was no one at reception. The reception was dark but we could see lights in other parts of the building. We thought there might be another entrance, but there wasn't. We were in the parking lot for a total of 20 minutes and nothing changed. It even said opening hours were 7pm-6am. I tried calling 4/5 times. The office was apparently closed and it would send me to voicemail. Every time I tried to leave a message it either disconnected my call or had my on hold. I then got a call from someone from the operator system, I belive. She asked me if I would be able to make it to my appointment in 5 minutes (this was at 7:45pm on my way home). I told her what happened and she was very compassionate and understanding. This was such a waste of time and unprofessional. I am going to have to find a new study.

Source: Google

★ 1

This place is a blatant scam. I took the day off for my appointment. I was there a total of 10 minutes. They took me to a room just to tell me that I have to wait for approval for a sleep test device. I said ok and then they charged me my copay. This couldn't have been done over the phone? It was one sentence of information. I could of saved a vacation day and $50. Stop giving places like this your money.

Source: Google

★ 3

Getting an appointment is next to impossible. They cancelled mine and husbands appointments with an emergency. We tried every day for over a week to reschedule. No call back and most of the time they didn't answer and if they did "please hold" for over an hour. Finally through the operator and a week of trying we have an appointment. We'll see how this one goes.

Source: Google

★ 1

I received a referral to have my CPAP adjusted due to weight loss. I have now called several times and was always on hold for over 5 minutes and once for 15 minutes. However, the most concerning interaction was when they told me they were in network for my insurance and they are not. Good thing I called my insurance company to check, and then cancel my appointment. Also, there are no days and hours of operation listed anywhere on there website.

Source: Google

★ 1

Will put you on hold and nobody will pick up the phone. You will just keep waiting. Patient service is really bad.

Source: Google

★ 5

I love this place! The Dr is great, very knowledgeable and personable, really listens to you. In fact he called to expedite my BiPap machine!!! I love him and his staff.

Source: Google

★ 1

I went to get a sleep done for my DOT paperwork to be updated and was told by the doctor that my results for my test were normal but said that the DOT would require me to get the CPAP machine anyway... THAT WAS A LIE ... after consulting with the DOT they said they have nothing to do with anyone being put on the CPAP machine the doctor would be the one responsible and it would be there decision based off if the results were NOT normal which the doctor clearly told me mine was... for more context... the doctor didn't even know what the reason was that I came for the sleep study in the first place and she was pushing the fact that I should just give the CPAP a try even tho my readings were normal I told her I wasn't interested and just wanted to be cleared for my DOT physical and that's when she LIED and said she can't clear me for my physical for the DOT until I used the CPAP machine... this did not sit right with me so i called the DOT and after speaking with them I realized I was lied to by a doctor, someone that people are supposed to trust, but instead they care more about charging my insurance as much as they can creating unnecessary reasons to do so making it like i had no choice but there was a choice and they forced there choice on to me... I'm still trying to deal with this and still don't have my clearance due to this which is now affecting my work ... I can't stand being lied to and this matter needs to be resolved, and in the meantime of dealing with before calling the DOT I attempted using the machine and it not helping me and it's causing me difficulty breathing and a given me a sore throat which are problems that didn't exisit before using at machine

Source: Google

★ 5

Jazmin was super nice, informative, knowledgeable, and professional!

Source: Google

★ 1

Waiting months to get test results trying to get somebody to answer the phone is like trying to pull teeth!

Source: Google

★ 1

Im wanting to take a sleep study but after reading these reviews there is no way I would take the chance to stress myself out like this. Just the simple complaints about the staff and doctors being rude and the lack of communications via phone and horrible scheduling has made me to decide to write this review and let you know you have missed out on a potential client.

Source: Google

★ 1

It has taken me several months to get sleep study & results. Trying to get through on the phone is UNACCEPTABLE!! I have not received a call for anything. I call the phones ring endlessly if I'm lucky to get a VM I've yet to receive a call back. I have severe apnea & low oxygen this doesn't seem to be a priority. The agents taking calls have been exceptional. My heart goes out to them. I'm sure they deal with many angry patients. It's NOT their faults- be good to them! They're obviously short staffed & have been for a long time. The Sleep Center in Summerlin for sleep labs has exceptional Techs. They are knowledgeable, and have exceptional customer care skills. The Doc that called me with results of my home sleep study seemed to be upset with me asking questions. She made the statement "if you would let me get off the phone I can submit your paperwork". The call was approx 15 min. Unacceptable! I got through to Sleep Center finally today to see if my results from sleep lab on Aug 17th were available. Yes they're ready. When your not able to function daily, experiencing narcolepsy, low oxygen, everyday counts. The agent got me an appt for today. Thank you very much for your assistance.

Source: Google

★ 1

would give zero stars if I could. I have been to this sleep center several times. I have done an at home sleep study, one in person, follow up appointments, and then another follow up today. I even left work early to make it on time. When I got there, they refused to see me because I did not have my wallet and could not pay a fifteen dollar copay.

That is ridiculous. After all the time and money I have already put into their studies and visits, they turned me away over fifteen dollars. They could have billed me or let me call in a payment, but instead they wasted my time, cost me hours at work, and showed me they care more about money than patient care.

If you are thinking about coming here, do not. They will not treat you like a person. Go somewhere else where they care about your health and not just your copay.

Source: Google

★ 1

EVERY SINGLE ONE OF THESE SLEEP CENTERS IS HORRIBLE!!
Rude staff!!
Disorganized!!
Incompetent doctors!!
Filthy offices!!
They don't care about the patients!!

Source: Google

★ 5

Not a bad sleep experience. The only displeasure was when I was just about asleep the assistant came in and woke me to tell me if I don't fall asleep in the next 15 mins., I will be considered a 'fail' and be sent home. This was around 1130 pm and I use Paratransit to get around. I was quite a distance from my home. I wasn't about to attempt to walk so I laid there and waited for the 15 min. She never came back & I finally fell asleep. I slept for my usual 3 1/2 hours and arose, was told results would take about 2 weeks.

Source: Google

★ 3

Source: Google

★ 2

I'm disappointed with my experience at the Civic Center location. The nurse practitioner, Rodriguez, is cold as ice, with a rushed judgmental bedside manner. I was expressing my experience with my CPAP, but she hardly listened, called me noncompliant without even delving deeper to help me troubleshoot my problem. And in a flash, she was gone, not to rescue other fatigued patients from their sleep demons, but, instead, to the gaggle of office girls waiting for her return. I felt entirely rushed and minimized. I felt like demanding back my $20 deductible and rescheduling with another provider. I'll do just that over the phone tomorrow.

Source: Google

★ 1

My fiancé had an awful experience with a few of the doctors here to the point that they came home in tears. Two of the doctors they've seen judged them for their symptoms as if it was a moral failing and the rest have been inconsistent with chart notes so they have to re-explaining themselves over and over. I'd be ashamed to be part of their staff.

Source: Google

★ 4

Source: Google

★ 5

Very nice and respectful

Source: Google

★ 5

I have had the most AMAZING sleep! Study Tech SharnPal was most impressive! His technical skills were instrumental in my feeling like a million bucks the morning of my sleep study and I’m so grateful🙏🏽 Thank you Sleep Center of Nevada for this wonderful young man♥️

My hook up tech Angie was so sweet and made my anxiety with having to have a sleep study the day before Mothers Day so comfortable. She cared for me as a patient and her job. Thank you so much, God bless her🙏🏽

Source: Google

★ 1

Too noisy to sleep. Lots of phone tag. Nice enough.

Source: Google

★ 1

The staff was extremely rude on April 25, 2025, at 7:37 AM. The front desk girl was particularly disrespectful. When I’m at work, I always try to put on my best face for patients, but she looked at me as if I were stupid and was being openly sarcastic. It was unprofessional and made me feel very uncomfortable.

Source: Google

★ 1

Do not use these services. I went in for my initial consultation and was taken into a room with a bed sitting in the middle of it with nothing else in the room and nothing on the walls. I wait there 10 minutes some girl walks in the room, not a doctor, some girl who says she’s an RN probably not. I started immediately talking about how my insurance would cover and pay for all the products I was going to need didn’t ask me any questions about my condition. Why I was there how I was feeling nothing. Then they schedule me a sleep assessment two weeks later I receive the world‘s longest questionnaire. It has to be 20 pages long, then I receive a dozen text messages from them then I receive a phone call from them confirming my appointment telling me what to do, etc., and then two hours before my appointment I receive a text canceling my appointment because they are waiting for insurance verification. So let me be clear, at 5:30 at night, the night I’m supposed to be at the facility for my 830 pm appointment. They sent me a text, after talking to me at noon today and is issuing me instructions about my appointment, they are canceled my appointment by text. I had to recommend you find another company provide your services for you.

Source: Google

★ 5

I'm leaving this review for the office manager Donna and Cindy VP of Operations for their exceptional, above and beyond extra well done job of rectifying my situation. Thank you very much for your efforts. I had an apparent issue with my machine that was indicating that it was going to cease operation and the Nurse practitioner that I saw. Who I've seen before and was not impressed with, ignored the fact that I was extremely concerned with the issues at hand. Being I am regulated by DOT, I need my machine to be working at optimal at all times. I left the appt feeling dejected and definitely not heard. I was goin to leave the Sleep Ctr of NV altogether but I went to the office n no one was available but the young lady at the desk forwarded my synopsis of my complaint to the office manager and within 30 mins I got a phone call. Then, in less than an hour, I got a call from the VP of Ops n the DME to resolve my equipment issue. The next day, all resolved. I'm hoping that the Nurse that I saw is held accountable for her actions. I do NEED to say that you DO NOT talk to or handle a patient the way she did with me or anyone, and it's always best to speak with and handle a patient with the utmost care. You never know who you are dealing with and not one of us is better than the other. Size, race, occupation does NOT matter. But, in this case, the Nurse did not know my wife is an employee of Optum care and she was more than not pleased with my treatment. Calls could of been made on her end also. But, with the attentiveness and quick actions by the front desk receptionist, office manager and VP of Operations I am extremely happy with the response, care and empathy that was exhibited all of you. (unfortunately didn't get the receptionist name) but her care and understanding and seriousness of the matter was exemplary! Thank you very much and the machine is back on track. Thanks a million!

Source: Google

★ 5

I am bad with names.... So, I hope this doesn't offend anyone. Ms. Kera (Medical Records Dept) and the scheduling department are just an AWESOME medical staff. I had the pleasure of calling The Sleep Center today after my machine broke and was assisted by a bunch of TERRIFIC people. Ms. Kera went out of her way to get me information on how to replace my CPAP machine (that was 7yrs old) and everything I needed to know in order to replace it plus an appointment. She gave me alternatives to choose from and left it to me to decide. I was given the option of a same day appointment or an appointment for tomorrow. I am so grateful that companies still hire helpful, honest, willing to help, extremely nice employees such as her and the scheduling department. Thanks a lot Ms. Kera, the scheduling department, and The Sleep Center for having employees such as her on your staff.

Source: Google

★ 1

The lady called me 3 times changed my appointment. She called me back very disrespectful saying if you do t understand I can find some to speak Spanish she was so RUDE AND DISRESPECTFUL even when I asked her name she denied
What kind of people you hiring no respect at all maybe is GENERATION X

Source: Google

★ 1

I being calling 5 times to this office to make appointment and everything time I call no one answer and being leaving voicemail and I haven’t received a call yet is been 17 days since the doctors give is a referral to be see at this office and we haven’t received any call or anything, this is so frustrated,

Source: Google

★ 1

Edit as of 3/21/25: Co-owner/ceo? Tried to call me, by no fault of theirs we played phone tag, then I got a call I caught from Donna, the office manager. The beginning of the convo was uncomfortable (she just started with "we were trying to reach out because you made a complaint so what can I do for you? What did you want to tell us?" (Not verbatim, but a similar dialog) and she convinced me to telehealth schedule today with Dr. Tara because "she's great!" I said okay let's do it.
Got no clue if she's great, as are 11:45am when my appointment was no one called and I DID check in. Called Donna about 10min later and she INSISTED they WILL call. That it's just like when we sign in in office, and that it can take a while but I'm next in line! I asked what time window to look for to reach back out if they dont call and that's when she INSISTED they WILL call (very firmly).

It is now 2:30pm and I have recieved no call yet. No even a text message update or something. How is this professional? A half hour I can forgive. But almost 3 whole hours? Really? How is this acceptable. This just drove home the idea I should find another provider. And if someone decides to respond to this, this is the same Google account as my office email, yall can email ME first, because I'm not reaching out myself. My review will be enought to find my info in your system.

OG: The 1st time and the sleep study everyone was very nice. I felt heard, I felt seen, I felt respected and like my concerns were understood.
This time none of that was reflected. The female doctor I saw made me feel small, and like she was judging or laughing at me without directly doing it. She did not listen when I told her I have tried all the things she mentioned and they did not fix the issue, and she approached it like I had said I had done none of them. She also kept making assumptions and conclusions about what I was saying without getting the full story. I'm used to feeling unheard, but its been a long time since I felt this humiliated and belittled. I don't feel comfortable making another appointment simply on the basis she maybe involved again.

Source: Google

★ 5

Dr. Prabhu and his staff were very accommodating and nice to me. I highly recommend him!

Source: Google

★ 1

The doctor was great but I have a broken CPAP machine which can’t be fixed. The supply company has approval for new machine but it has been a week and despite both the supply company and myself calling we cannot get the the new prescription for the machine. Something is Extremely wrong with the internal process. I have called daily tk no avail.

Source: Google

★ 1

I see the doctors at the Charleston branch of the sleep center of Nevada. I received a call from them on Friday the 3 of January stating I needed a referral from my primary to be able to have my appointment on January 6th at 2 pm. I could not get a hold of my primary, I tried to have the person I called at southwest medical to get the referral to them. So today I called and the sleep center did not have the referral. I was not able to attend my appointment, and there were issues I needed to talk to my Dr. about. This is very disappointing, my last appt I had they switched the doctor I was going to see without even telling me. The clerical staff here is sloppy. If they would have told me in October I was going to need a referral In January no one said boo, until 3 days before the appointment. You really don’t need to text me back. Just letting you know your clerical staff needs help.
Sent from my iPhone

Source: Google

★ 5

Source: Google

★ 2

They are only getting two stars because when it comes to the actual sleep study the staff if great but overall the communication of this office or company is absolutely horrific a process that should take weeks takes months just because you cannot get through to them at all I did one sleep study and they waited an entire month to call me and say it was unsuccessful and they need to do another I did the other sleep study waited weeks for them to call me in the office charge me a copay to tell me the exact same thing as before accept this time I need a bipap machine and my case is so severe so they will put the order in and here it is going on another month and I have gotten no calls about a machine I can’t get through when I try to call so hopefully I don’t die before they actually get me what I so desperately need

Source: Google

★ 3

during office hours, tried many times with no answer

Source: Google

★ 1

Why they never answer phone calls ever!? Morning or afternoon. Its pretty annoying when ure trying to see a doctor.

Source: Google

★ 1

Multiple calls with no answer and no return call to schedule a sleep study.

Source: Google

★ 5

I am scheduled for a sleep study which I have been to before here. They truly are outstanding!!!!

Source: Google

★ 5

Just finished my sleep study last night and wanted to let you know that Sharnpal Sohi was a great technician. People skills are fantastic, customer service is awesome he's to be very much commended. He's the same tech that did my sleep study 2 years ago and he did a great job then. Thank you so much for a job well done.

Source: Google

★ 1

I’ve called them numerous times to try to schedule as this is where the primary sent our referral. I just get told “you will hear back from the referral department” but can’t tell me when and proceed to tell me they receive hundreds a day…. The lack of communication is a little ridiculous.

Source: Google

★ 1

Hard to get in contact with anyone to schedule sleep study for my dot physical. Called all day and the next morning nobody answers the phone. what’s going on ?? Smh terrible place.

Source: Google

★ 1

I went here to get a diagnosis for sleep apnea and then get a cpap. It has been over two years since they ordered my cpap and they will not pick up the phone when I call. I have paid hundreds of dollars in tests here. I have received no cpap and no updates. They have requested me to stop calling even though they have given me no information on this over two year old order.

Source: Google

★ 1

I was due for a one year follow up on July 18 2024.i had to go out of town the morning of July 16. I tried multiple times between than and my appointment to contact them to try and change/reschedule or make my appointment a video appointment. I was put on hold everytime. Eventually getting a message that "due to high call volume my call couldn't be answered and I'd be switched over to leave a message. So I left 3 voice messages between the 16 & the morning of the 18th.....to never get any call from om this place. I've yet to be able to get any actual person on the phone even after my appointment (that I couldn't make). So if they bill my insurance/me for a missed appointment, because of their inability to run a medical practice in a professional way! There will be ab issue. Please find another sleep study center, if you have been referred to them/or need a sleep doctor. This place is horrible at being available for patients.

Source: Google

★ 1

The porocess was not bad what pisses me off I waited 8 months for the provided they refgered for machine took long only to find out that they did not fill out the paperwork correctly and did not send them the sleep study. Now i have to wait another 8 months

Source: Google

★ 5

Great Staff excellent service !!

Source: Google

★ 1

Zero stars: This is the most incompetent staff I ever seen. Been trying to get my sleep machine for 2 years. I had to repeat the study because they can’t fill out paperwork correctly, now all of a sudden I don’t have sleep apnea I guess it healed itself. Now they want me to have a 3rd sleep study because my number aren’t where they are supposed to be. Sleep center of Nevada is the greatest CON ever.

Source: Google

★ 1

I love this place and stuff is working hard, friendly patiently getting things set up and least what I got is to get my results so I have confident this too hot treatment from the sleep center from doctors professional people

Source: Google

★ 5

I was a little nervous at first. In my initial consultation I was told there was no mask involved. At my Diagnostic sleep study it started out that way, But my oxygen levels were too low and I needed to do the study with a mask on. I was not happy about this at all, especially because I had a bad experience with an oxygen machine before, and I was not use to sleeping with a mask on. The sleep technician Sharnpal Sohi told me it was very important to try itf or my health, he assured me that I can do it and to just give it a try at least. I gave it a try and honestly I am so glad I did. When I woke I felt refreshed and energized, a feeling I have not felt in years. I know this is going to be life changing for me and for that I will be forever grateful. If you have sleep issues give the Sleep Center Of Nevada a try I am confident it they will change your life too.

Source: Google

★ 5

Dr Prabhu cares a lot about his patients and knows what he is doing! He helped me improve my sleep apnea and is also improving my heart failure condition. He is the best!

Source: Google

★ 5

Wonderful first visit with Dr Reyna. The staff, Donna and Meronica were exceptionally pleasant and caring. Thanks, 10 stars!

Source: Google

★ 2

I'm leaving a review because they bill my sister on Medicaid and SSI. She had to find another office because they wouldn't send her prescriptions in because they couldn't bill Medicaid correctly. Hell they still send bills.

This place was a horrible experience for my father and my sister. So 0/2 for my immediate family members. I'm not sure I believe all these 5 stars. If you have another option use it.

Source: Google

★ 5

Donna and Daisy were very helpful with my sleep study! Thanks to them!

Source: Google

★ 5

Very nice staff and Dr. Prabhu is awesome.

Source: Google

★ 5

Very courteous & efficient

Source: Google

★ 5

Source: Google

★ 4

Medical staff wasn't that forthcoming with much details about if I'd get better sleep, and if the cpac would really help me. Also they gave me the wrong information ( address) where to pick up the equipment. That's why I gave 4 stars .

Source: Google

★ 5

Aneia at front desk was very upbeat and helpful!

Source: Google

★ 5

Source: Google

★ 5

Dr.Rodriguez was very concerned that the mask might not be working.

Source: Google

★ 5

I'm very satisfied with the care provided by Dr Prabhu. He takes the time to listen to your concerns. He has a wonderful bedside manner.

Source: Google

★ 5

Donna went above and beyond to help me out today. The healthcare system is extremely confusing and she took the time to explain how everything works and made sure I got the correct help I needed. We need more people like her in the healthcare industry!

Source: Google

★ 5

Great group of people and know a lot about what I needed. Thank you!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Everybody was nice and accommodating. Keep it up.
Thanks for everything you do for your patients.

Source: Google

★ 5

Source: Google

★ 5

Jose at the front desk was amazing! I messed up and came on the wrong day, and he squeezed me in instead of making me come back!

Source: Google

★ 5

The staff was very helpful and friendly. My entire experience was warm and welcoming, especially Aneia.

Source: Google

★ 1

Terrible they never answer the phone

Source: Google

★ 5

Thr Sleep Center has really helped me a lot. I was a wreck before but now I'm much better. David and Dr. Prahbu are awesome.

Source: Google

★ 5

I was just in here today for my consultation apt and everyone was so amazing. I love the energy in this office, I don’t normally leave reviews but the office was so great that I had to 😁

Source: Google

★ 5

Dr Prabhu is the best he and his staff are great. Did you know Dr Prabhu has met 3 Presidents. WOW !
Thank you all

Source: Google

★ 1

I called to look into getting a new CPAP machine and the operator was so inhumane they might as well be replaced by an automated service. No hello just “patients date of birth”. I’m not even a patient there. She may be efficient but I don’t want to be treated like a case, I want to be treated like a person. Going elsewhere. That’s just the operator I don’t even want to know what the sleep technicians are like.

Source: Google

★ 5

Dr Prabhu and staff are wonderful people

Source: Google

★ 5

The Sleep Center of Nevada is wonderful
Dr . Prabhu is amazing . Wilson his medical assistant and his front desk staff are fantastic. Everyone is so caring , efficient and friendly . I highly recommend The Sleep Center of Nevada .

Source: Google

★ 5

Dr. Prabhu and his staff are always professional and very helpful. Shout out to Mr. Wilson. His pleasant and upbeat personality make the visits that much nicer.

Source: Google

★ 5

Dr Prabhu is a true professional who has greatly improved my health and quality of life through proper sleep treatment. I’ve also noticed his leadership towards staff is exceptional as well

Source: Google

★ 5

The Sleeping Center of Nevada is the best place to go to get help with a sleep disorder. Dr.Prubha, is the best physician in Las Vegas. He cares for his patients and listens to their concerns, and is a wonderful doctor He has been my doctor for 18 years and I can't say enough about how great he is, so if need help go to the Sleeping Center of Nevada.

Source: Google

★ 5

Just had my 2nd office visit. Dr. Prabhu and Wilson are very professional, caring and efficient. I feel very comfortable to be under their care.
But I have concern about the service provided by the DME supplier The Preferred Homecare. I called them at the beginning of July of 2023 as told by The Sleep Center. They Said they did not receive the referral. Then I call the Sleep center again. I was told to wait for the Prrferred Homecare to call me back. No call was received then I called The Preferred Homecare again on 11/30/2023. Still said they did not receive the referral. The Sleep Center told me that they sent the referral on 7/10/2023 already, and will send referral again. They gave me copy of the July 10 referral.
Preferred Homecare called me on 12/5/2023 said somebody will follow up with me.

Source: Google

★ 5

Always excellent service. Dr Prabhu is amazing and accessible when needed. I feel very comfortable with my treatment. Everyone in the office is amazing

Source: Google

★ 5

All staff is very personable and friendly. They see patients in a timely manner. No long wait times.

Source: Google

★ 5

Very positive, helpful and quick appointment. 👍

Source: Google

★ 5

I want to thank Wilson for taking the time to call in my c pap machine for the recall notice Wilson and Joanna and the whole staff have been great to work with . I’ve had 2 sleep studies at north location I had the young man and woman both times they also were very good took the time to explain things merry Christmas to all

Source: Google

★ 5

Very helpful staff and Dr. Is very understanding and polite.

Source: Google

★ 5

Source: Google

★ 5

Making an appointment was easy. I had a sleep overnight study done and it was comfortable. The staff were friendly and very accommodating. I would definitely recommend this center. 5+++

Source: Google

★ 5

Dr. Prabhu and Wilson are professional, sincerely caring, patient, listen to my concerns and take time to explain my health problems and my treatment plan. I especially like and appreciate the fact that they consider my individual health challenges and offer practical suggestions. I trust their expertise and I'm proud to have them as my healthcare providers. Dr. Prahbu has been my pulmonologist for the past five years.
Lena Fontein

Source: Google

★ 5

Source: Google

★ 5

David and Dr. where both great

Source: Google

★ 5

Amazing Dr and staff. Highly recommended!

Source: Google

★ 5

Sleep Center has a friendly staff. Darcy has gone above and beyond to help get my bipap machine to me. Thank you Darcy

Source: Google

★ 5

Always a Great experience, l look forward to seeing Dr Prabhu MD

Source: Google

★ 5

Source: Google

★ 5

I've been a very happy patient, since my first visit to the Sleep Center of Nevada. Being greeted by a front desk professional staff, upon arrival, then the professional Medical assistants who brings me back to take my vital signs preparing to see my, Professional Nurse practitioners and my Professional Doctors who explains to me in detail about my health. It's a warm professional feeling I get from start to finish my appointments during each visit. I wouldn't go anywhere else. I Love my Sleep Center of Nevada Team. GOD Bless.

Source: Google

★ 5

DR. PRABHU IS EXCELLENT ALONG WITH ALL OF HIS STAFF

Source: Google

★ 1

This place never follows up on my calls and does not take care of the patient's needs in getting supplies. They claim they do not receive referrals but I was sitting with my primary as she put in the referral. Staff on phone need to be trained in customer service and should assist patients in their needs instead of brushing it off.

Source: Google

★ 5

I had the pleasure of working with Darcy C. to schedule my sleep study as well as understand the different masks.

Smart, compassionate, caring are the words I would use to describe my experience.

Thank you so very much for making me feel cared for!

Source: Google

★ 1

The night of my child’s (6) appointment, they were understaffed and it took almost 3 hours to get my child ready for the study and they had us get there at 7 pm. The tech used so much tape on the probes, his skin was coming off the next morning with the probes. Then for some reason they couldn’t book a follow up appointment until 6 weeks later but at least my kid’s primary doctor already had the results. The receptionist or whoever makes their calls for telehealth appointments is incredibly rude. She would not allow me to speak when I tried to explain my insurance details with her. She offered to send me to billing but wouldn’t actually do that. She was constantly talking over me and mocking me with snarky comments. Anyone who employs someone with so little professionalism, I really don’t trust.

Source: Google

★ 5

This is by far my favorite location. Staff is amazing, doctor is amazing and no wait time. The place is so clean. I highly recommend this office.

Source: Google

★ 5

Darcy went above and beyond, she took the time to hear my concerns and provide clear direction.

Source: Google

★ 5

They are very professional and very polite and go the extra mile to contact who ever they have to in order to get my medical equipment.

Source: Google

★ 5

Dr and staff are friendly and personable. Very attentive to my medical needs.

Source: Google

★ 5

David is great!!

Source: Google

★ 5

They were so helpful and knowledgeable. 5-STARS!

Source: Google

★ 5

I've always had the very best experience at Sleep Center of Nevada, they have such a loving and caring staff, they fought 4 me when I could not fight 4 myself, they r truly a God sent blessing the whole entire staff💞🦄🦄💄

Source: Google

★ 5

Pleasant staff, short wait time, good doctor

Source: Google

★ 5

Very good

Source: Google

★ 5

Staff were all attentive and friendly.

Source: Google

★ 5

Servicio de exelencia. Dra muy amable. Recomendado

Source: Google

★ 5

I have had four appointments with Sleep Center of NV and I have never had a bad experience. Every staff member has been beyond kind and professional. It’s rare that you find people in the medical field that truly care about you, but that’s exactly how you feel here.

Source: Google

★ 4

Dr. Prabhu and David have always given me great service.

Source: Google

★ 5

Source: Google

★ 5

Passionate, excellent bedside manners! Very sociable as well as professional!
Wilson is ++++++ 🎉

Source: Google

★ 5

Everyone is extremely friendly and attentive.

Source: Google

★ 5

Always friendly and professional.

Source: Google

★ 5

Very efficient. Well run. Good staff.

Source: Google

★ 5

My care has been exemplary.

Source: Google

★ 5

I would highly recommend Dr Prabu and his office. He is an excellent physician. I have been seeing him for many years.
He is very caring and always willing to listen to any of your concerns. He takes the time to answer any questions you may have. His assistant David is always very pleasant, helpful and understanding.
◦

Source: Google

★ 5

Quick consultation

Source: Google

★ 5

Source: Google

★ 5

ALL members of Dr. Prabhu’s staff are professionals and very courteous - - as is Dr. Prabhu.

Source: Google

★ 5

Wonderful Staff! Anna, Donna, and Sibimol are all so kind and professional. It’s wonderful to have a location in Green Valley. So convenient. I had my sleep study here as well, and the team took excellent care of me. I would highly recommend Dr. Prabhu and his team.

Source: Google

★ 4

I have been coming to sleep center for follow ups ever since I was diagnosed. Dr. Prabhu and Wilson have been pretty good to me. Have had some trouble with appointments and communication but overall good care.

Source: Google

★ 5

Dr. Prabhu, David and Donna were very professional, and helpful throughout the consultation. This office is highly recommended.

Source: Google

★ 5

Ohhh wow!! I have never felt more welcomed in my life than visiting the fabulous staff of Sleep Center of Nevada. They are ahhhmazing people. ***Y’all made my day… :) I HIGHLY recommend y’all see them.

Source: Google

★ 4

Source: Google

★ 5

Dr Prabhu has very nice and warm feel about her and also very through and explained everything to a T about my results

Source: Google

★ 5

Got set up with a new cpap and mask. Huge difference in sleep quality.

Source: Google

★ 1

My husband did a home test last month came out that he stop breathing 26 times less hour and a half ..so I called requesting to give him his treatment soon as possible he suffers from depression and anxiety. He can’t be sleeping in the facility with a bunch of wires connected that give him anxiety really bad. So I called to request as soon as possible treatment for him, explaining that my husband has health issues. With the depression and anxiety yesterday night 9/7/23 he woke me up, saying that he couldn’t breathe so this morning9/8-23 I called to see any updates about him getting his treatment and the only thing they sad ohh he has a follow up appointment this is too much.. this facility is a joke they don’t care about their patients people that go to this facility is because they have sleeping problems This should be treated fast….so no we don’t like this facility

Source: Google

★ 5

Drs are very good and always so nice to my parents, they enjoy going to see them!

Source: Google

★ 5

Dr. Prabhu, his staff David and Wilson were professional and excellent to work with.

Source: Google

★ 5

Source: Google

★ 5

Office was clean and everyone in office was very kind. The Dr’s were excellent in explaining everything. Donna went above and beyond to assist me with my machine. Very grateful. Thank you!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Good doctors nice environment nice timing all around good place to be seen.

Source: Google

★ 5

It was quick and very nice and loved the vibe the two working at the time did amazing and I’ll definitely recommend my homies

Source: Google

★ 5

Everyone was so nice and helpful!

Source: Google

★ 5

Doctor and staff are so wonderful.

Source: Google

★ 5

Quick, efficient, helpful and friendly.
My husband was very nervous - you made him comfortable- thank you!!!!

Source: Google

★ 5

Wonderful RNP and office staff, I changed my location to this office for future visits although I live on the west side of town. Quality care with great customer service is most important for me.

Source: Google

★ 5

Donna receptionist was very helpful and assisted with the chrck in process, very pleasant experience. Thank you

Source: Google

★ 5

CB and Donna were very kind and informative.

Source: Google

★ 5

Very good staff Donna is very friendly.

Source: Google

★ 5

Donna was super sweet really helpful. Explain everything to me. She has an amazing customer service. Thank you so much.

Source: Google

★ 5

This for me was a great experience the staff was very friendly and helpful they gave me great instruction my tec was the best 👌my bed was super comfortable Dr Prabhu and Dr Tara Rachakonda I would refer them to all my family

Source: Google

★ 1

Worst customer service ever! We just got a phone call to schedule a follow up and it's more than a month out. No compassion or concern from the scheduler, she was very rude and did not offer any solutions, other than this is it, take or leave attitude. My husband's 1st phone appointment - follow up was marked as a no show because he didn't get to his phone quick enough to answer. He called back and nobody would take his call or call him back. Do better for your patients, this is why Nevada gets poor grades for patient care and satisfaction.

Source: Google

★ 5

Sleep Center Of Nevada receptionist Donna & Fernanda and Dr.Cebi Had the most amazing Customer Service they were so kind, helpful , patient and very knowledgeable I would highly recommend this office!

Source: Google

★ 1

Place misdiagnosed with sleep apnea. Went to another clinic and they said no signs of sleep apnea. Steer clear of this facility. They must be in cahoots with the referring doctors just to get insurance money

Source: Google

★ 1

This place has the absolute WORST customer service for scheduling!! They do absolutely nothing to help get you scheduled even after I had to email them my referral myself!! They refused to help in any way and they didn't show any kind of compassion!

Source: Google

★ 5

Source: Google

★ 5

It was good

Source: Google

★ 5

Very nice, polite and friendly staff!
Thank you

Source: Google

★ 5

Very polite, courteous, helpful. The doctor was knowledgeable, made you feel as they were listening to my concerns. Nurse and staff very friendly and explained and asked questions.

Source: Google

★ 5

David was very friendly and professional. My whole experience from my sleep study through my follow up appointment was a pleasant experience.

Source: Google

★ 5

Source: Google

★ 5

The staff was great(Hovik), he was very attentive. I surprisingly had a full nights sleep. The ONLY thing I didn't like was the hair I seen left over on the sheets. I had to sleep in the recliner to be comfortable sleeping there. I get it, some times hair gets left over after cleaning. However, I didn't want to sleep on it. This is what it looks like when you have to pee lol.

Source: Google

★ 5

Source: Google

★ 1

My wife called two days in a row to cancel and no one would call back after leaving a voicemail even. Finally got ahold and they said have to pay a fee to cancel but whats funny is she called over 48 hours before the appt. This place is very unprofessional so we'll find somewhere else. Terrible customer service when this place is in the wrong. Terrible! I'll make sure to screen shot the calls and report to state on how they are doing business.

Source: Google

★ 5

Every one was very friendly and helpful.

Source: Google

★ 5

Source: Google

★ 5

Very comforting atmosphere. Staff was wonderful and very pleasant.

Source: Google

★ 5

The staff is super helpful and knowledgeable. She used the data card from my old machine to verify my sleep issues. She then researched my old machine and discovered it was under recall. She did the replacement paperwork for me and got my next sleep study ready to go. I’m very grateful!

Source: Google

★ 5

Source: Google

★ 5

Great visit, friendly staff! Didn’t keep me waiting long, good information and follow up

Source: Google

★ 5

I traveled from TX for my study and the staff was professional and made me comfortable, as well as let me know what to expect so that I could try to sleep well. The rooms were nice and clean and all was well. If you're having trouble sleeping this is the place to come. Sleep well all and if you can't Sharnpal, and Eric will help You 💛🥱😴

Source: Google

★ 5

Donna was awesome!!

Source: Google

★ 5

Great front office staff and Doctors!

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 4

Dr Prabhu & techs explain everything well prior to having sleep study, & explain results & implications well, afterward. He is a very good listener with excellent bedside manner, & seems very caring, & is always willing to answer any questions. I haven't ever felt rushed during an appt. Other than ONE issue I had that required my getting an order for a part I needed for my BiPap machine, (where there was a significant problem with lack of communication- no one got back to me in a timely manner) I have been very pleased with Dr's & staff here.

Source: Google

★ 4

Personable and Professional !!!
OUTSTANDING VISIT !!!

Source: Google