★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Staff is very friendly and patient.

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★ 5

Great place

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★ 5

Fantastic clinic. Helpful and fast as well as caring from Security to staff. Longest I've ever waited was probably 15 minutes.

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★ 5

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★ 5

Top notch care for veterans, from trusted medical professionals. This IS NOT an Emergency Care Facility but it does offer full laboratory services and medical offices for Primary Care Physicians.

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★ 4

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★ 5

Best in the country.

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★ 5

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★ 5

Have been dropping off VA VETS FOR OVR 4 YRS THIS location is tops for MNNY...im ah USNR VETERAN MYSELF

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★ 5

Great place

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★ 5

.VA .- ALL DIVISIONS
HAS MORE ALOCATION'S FOR VETRAN'S ..THEN eny other NATION on the planet..MRMMSR

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★ 5

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★ 5

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★ 1

Tried calling and either I got the run around or when someone finally does answer, it sounded like it was BY ACCIDENT because I could hear the side conversations going on in the background with the woman not realizing I could hear her. I said "HELLO" a few times and she didn't respond but kept yapping with whoever she was talking to! Before this, I was on hold to the point where the first guy transferred me BACK to community care only for them to transfer me BACK to southwest!!! This is why people want federal workers fired as it is now!

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★ 5

This is a phenomenal location. Had a first visit recently and had a sigh of relief when I left.

The staff was fantastic. Overall really friendly and professional. Really helped me with referrals and other medical needs. Thank you, your work is appreciated.

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★ 5

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★ 5

Very helpful and always very pleasant when I have to go in for an appointment

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★ 5

Excellent and friendly staff. Incredible empathy and patience with only a very few exceptions.

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★ 5

Great resource for our veterans. You can file papers here, get medical care, have wellness classes. There is even a group to help vets with answers of all kinds.

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★ 1

⭐️ 1 Star Review

The doctors here don’t care at all. I missed one call, called back immediately, and they acted like nothing ever happened. I can’t get a single response from Dr. Zinati or Carol Ramsland. I have a documented history of kidney stones, and none of that was considered with the medication they put me on. I’m a 100% VA‑rated disabled veteran, and I’m already reaching back out to my original team in California because at least they treated me like a patient instead of an inconvenience.

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★ 5

The VA experience. No emergency service

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★ 2

Front desk is helpful. However, I checked in 15 min before my appointment and wasn’t seen by the provider til 30/40 min after my appointment time, which was whatever. I then got called to go back for a simple thing, checked in again and waited 1+ hours because the nurses never checked their messages. None of the other VAs are like this and they are way busier.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Being a Veteran it's easy to say good.

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★ 1

I absolutely hate dealing with civilian affairs. Every time I deal with these people it is everyone's first day. In between changing providers, locations and always having missing information. With referrals expiring before the actual appointment date. Then you got to start all over with these guys. After being hospitalized.
My provider says" someone will call you" gee thanks .....
How is it possible that I received better care in Iraq overseas in a combat theater than I do here stateside. I have wasted so many years just waiting on appointments and waiting for the VA to get their shit together. Then they wonder why the suicide epidemic within the veteran community has increased. And they still believe they're doing a good job. What a slap in the face to the combat veteran community.
Change the name from veteran Affairs to CIVILIAN AFFAIRS.

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★ 5

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★ 5

My favorite clinic to go to in the Vegas area. Calm environment

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★ 5

Having fun stalking me. I'm not sorry I am old and restarted 😭😭😭😭😭

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★ 5

Fast service, one you pull your number, you're called to the very quickly. Customer service has been great!

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★ 5

Great staff, great facilities, they've helped me so much. It's not the fastest system, but if you stick to it, you'll get great care.

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★ 1

Absolute garbage. I missed a call July 25th so they canceled my appointment in December. This place is useless youre better off driving 5 hours to utah

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★ 5

The front reception person was really friendly and helpful. I think she was a volunteer.
There is onsite armed security there in the front. Lot's of security cameras covering all public areas.
This clinic is clean and has most of what you need to get service if you have an appointment. There are walk-ins, too. Just take a number.
The parking lot is huge and there are plenty of handicapped spaces. A big drop-off area is near the front entrance.
Inside, there is complimentary coffee and bottles of water donated by a local entity.
The bathrooms were clean.

Did full lab work today. The person who drew my blood was fast and efficient.

Visited the vaccine clinic for Shingles shot... in and out in about 5 minutes!

Free WiFi available.

As far as the doctors and medical providers there.... It's like a box of chocolates and you never know what you're going to get.

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★ 2

Got given the run around about getting help with Women’s health for two weeks. Called for mental health still no help 3 weeks later unless I wanted same day emergency.

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★ 5

Primary Dr. Martin

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★ 5

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★ 5

Very nice facility. The staff is very nice and friendly. Great parking
PT Wendy and Dr. LATT are both great.

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★ 2

The Social workers continue to fail Veterans. A Vetern needs rental or utility assistance and we are given AN OUTDATED LIST WITH NO FUNDING.

Let's do better! Many Veterans harm themselves due to the lack of empathy for those who served in combat!

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★ 1

Waiting 1 1/2 hr for a nurse Burgos to call me on my appointment. No call. Called National hotline to complain. They said someone would call me same day. No call. Next day, checked my appointment folder, it said I was a no show! I’m glad govt employees have to reply to messages what they done in the past and week.

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★ 5

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★ 5

Very professional staff and I enjoy going to my appointment's.

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★ 2

Went in for mental health just to be asked random questions with no help. Especially disappointed that I went in on my day off to be ignored as if we don't matter. Glad I have a friend that can help, VA hires anyone and it shows!

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★ 5

Great care and medical support

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★ 4

Came here for the first time today. Parking lot is huge with plenty of spaces and handicap parking available. Once you enter the building, you need to check in with the kiosk. They are located behind the front info desk. They aren’t very noticeable unless you actually see them. Once you get a number you want until the big automated voice calls you where you need to go. It seems like a streamlined process but I did see a lot of folks confused by it.
The lab is short staffed at this location so walk-ins for lab service wait up to 40 minutes.
Just about all the staff I encountered were friendly and willing to listen to my questions/concerns. In the past, I have had some very negative experiences at other VA facilities at different locations. So far, the folks here are doing a pretty decent job.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

Not as good as it once was.

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★ 5

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★ 4

Very professional and capable for Veterans

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★ 1

The doctor orders things but they don't come through and when you have an appointment you wait for over an hour to find out that your provider called in and there's no one there for your appointment.

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★ 5

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★ 5

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★ 5

Came in for flu shot and blood work.
Was able to get all the information from front desk Maria was very efficient. Got things done right away.

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★ 4

top notch facility and staff. they are respectful, polite and will do all they can to treat our medical needs.

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★ 3

Just moved here in August. Had everything lined up for appointments at the VA network before I even left. I’m Diabetic and need psychiatric services. Evidently my primary has to refer me before that appointment. So.. it’s Oct 18th my appointment is on the 19th. I get a call that the appointment was made improperly because I’m new to this VA. They wanted to put me out to Dec 30 but I told them I had everything set up well in advance and need to get meds. Kinda important. I told em they dropped the ball on this and waiting to tell me of this issue till the day before my appointment was unacceptable. Guy on the phone asked “ How did we drop the ball?” Then said “Rules is rules.” What kind of answer is that. Had to get pissed to finally get a new Dr and an appointment for the Oct 30th. End of call there was no “Thank you for your service.” I hope they get it together. This isn’t how to treat a disabled veteran. So far, very unimpressed and worried about getting proper and courteous treatment.

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★ 5

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★ 5

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★ 4

I had to take my friend’s father to medical office.

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★ 5

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★ 4

Convenient!

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★ 5

All the staff are great. My Doctor is very consciousness about all my health concerns.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great care is taken here from my lab experience . Usually in and out in 15 minutes on most occasions. Dr Favis and Nurse Burgos are excellent for my needs and the Vet app works good for to send messages and requests. Margarita and Jemma in the labs are sweet hearts and in vein and right on target. Lol

This week Dymonde,Marie at the windows and Jemma (lab)were very nice ,professional and courteous to me as well.
Be blessed and safe always Jesus Loves you. And thanks from all of us Vets We love you.

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★ 3

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★ 1

I like my doctor when I get to see him appointments are to far apart for my condition and this clinic claims they have no phone (bold face lie). When I do call, the main hospital will answer and takes the message I request a call back to make an appointment but they never call back. Living in Pahrump makes it hard to get an appointment.

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★ 5

I am a Dissabled Veteran & they take verry good care of me here.

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★ 5

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★ 5

I was notified today that Dr. Watson will no longer be practicing medicine at the Southwest Primary Care clinic on Buffalo Drive here in Las Vegas. I am sad to see him go even though I've known for a couple of years that this day would come. I first met Dr. Watson almost 13 years ago, even before the Buffalo clinic was built. To see the same VA doctor for all those years is an anomaly to say the least.

I have had nothing but good words for him in all the past years. He will be missed, and I wish him all the best in his retirement.

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★ 1

Avoid Ashley Bansal at all costs.

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★ 1

Every time I come to this place there is always something wrong. Posted signs for hours of operations says 07:30 it’s 07:50 and the doors are still locked.

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★ 4

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★ 5

In and out quickly.

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★ 1

Still on hold

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★ 1

Waited 2 months for a Video Appointment! They canceled inside of 1hr! And I call back to get another appointment and they say I have to wait another 2 months? No go reason... No way to get me in sooner... No apologies...
I have words for.this place... But they just keep perpetuating their reputation... HORRIBLE! WE DESERVE BETTER! SO DO BETTER! BE BETTER! ... So Disappointing!

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★ 1

It takes six months to see a doctor sometimes. They left me a message and I called back then they acted like they had no idea what I was talking about. The next time they hung up on me. Unprofessional doesn't even begin to describe this. Then again, this is par for the course when it comes to the VA

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★ 1

When I called to complain about this VA to the National VA Hotline, the representative told me she would be rich if she had a dollar for every time someone called to complain about the VA in Las Vegas. There is virtually no care; a group of people that get a government paycheck every two weeks who do little to nothing but get paid. Forget about services in the Las Vegas VA system. It's a joke.

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★ 5

Always very welcoming and although we're only here monthly it's never crowded. One of our Favorite Physicians resides here, Dr. Chipchura. If you require a Mental Health Doc, and let's face it we all do 🤭, Dr. Chipchura is the BEST! I say this because I've been to many and Dr. Chipchura's approaches, calming vibe and voice, professionalism, compassion and enthusiasm, and empathy simply blew me away. The fact that Dr. Chipchura managed to get my husband to open up, to be comfortable enough to achieve this is monumental for my husband, for me, and our family.

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★ 1

Avoid Las Vegas VA like the plague. Unless you allow them to give you an experimental gene therapy. They will not treat you.

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★ 5

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★ 5

Wonderful clean bill of health

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★ 5

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★ 5

This is in more regards to their Staff for educational benefits, The Va has been a tremendous help during the Pandemic in helping me get my benefits and keeping informed. As easy as it is for me to point out how the system is a constant failure, it is also important to note when the system is actually assisting and making it easer for us to have access to these benefits.

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★ 2

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★ 5

They have always taking good care of me and when I first meet Dr Bansal, he ordered all of kinds of tests to get a very thorough record of my history so that he could treat me.
I know that some vets have had trouble with the va. But I'm been one of the lucky ones.

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★ 2

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★ 1

Been waiting 2 months for them just to set up an appointment.

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★ 1

Spent over 3 hours waiting and didn't get help and the doctor couldn't even pronounce my last name which is a very common last name then gave me attitude because I couldn't hear here. The doctor I saw in the back spoke so fast and didn't even sound like English and had no clue what she was saying. I ended up just leaving. Should have just went to the hospital down the street.

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★ 5

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★ 1

I’ve been waiting weeks for a Dr to call me for a bridge prescription. Don’t worry guys, I’ll just keep waiting...

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★ 5

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★ 5

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★ 5

Excellent care, can't thank everyone enough for the care and concern.

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★ 5

Great staff! They have been helpful at all times! I needed an MRI on my knees and had missed my appointment. The MRI the asked me to wait so she could see what see she could do. 30 minutes later, she found a way to get me in!

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★ 5

The Doctors & Staff are extremely professional and accomodating..Best health care I have ever received!! Thank you!!

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★ 5

Great experience my dad goes here and the staff are very helpful and friendly..

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★ 5

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★ 5

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★ 5

This place is great nice people and great staff

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★ 5

A great VA clinic.

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★ 5

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★ 4

Dr Garcia is very helpful and professional.

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★ 5

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★ 5

VA takes great care of me!

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★ 5

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★ 5

Carolyn was very helpful and awesome at the front desk. Adrianne was very nice and awesome taking you in. Nurse Janet was great and makes you feel better. I salute all the staff in the SW VA for keeping the Veterans proud and motivated. Thank you VA staff from our hearts and soul for providing our care.

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★ 4

Itz ok

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★ 5

Good coordination of services

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★ 1

They say they open at 730am but don’t answer any phones till way after that. This is exactly why veterans die. This bad practice of doing nothing for veterans continue and it’s happening here. Avoid at all costs if you can.

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★ 5

I have never had any issues with mr care here. Staff as ar any Federal facility can always be a little nicer. We so vets can be nicer to them also. They are people to and in most cases vets also. There are things that are out of out control when it comes with the VA. Learn and push is the best was to overcome. To my Vet family stay strong. Love you all

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★ 5

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★ 5

The staff is great here.

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★ 5

Love my doctors at the VA clinic on Buffalo. They are gangster and they keep me alive

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★ 4

great service . Dr Tudla is the best !

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★ 1

Pathetic service. Came in yesterday an hour before closing to be told the staff went home for the day already. Told to come back in this morning at 7. When I arrived I was told the staff needed wasnt here yet and to check back 10 til 9. Now being told they're "not ready" and need to go on a break first. Not only is this a delay of service but an insult to the value of my time. Very dissapointed.

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★ 5

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★ 5

I would just like everyone to know how wonderfully professional Kandie Sims working at the V.A. Medical Center on West Buffalo is every time I see her. Whether I am processing in or out, she always greets me with a friendly smile! A veteran herself, she is always charming, efficient, professional and kind. She is indeed a "people person" and a credit to the V.A.!!!

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★ 3

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★ 5

Staff is friendly and answered the several questions I had. My initial appointment for a primary care provider was 3 months wait but they took the initiative to call me and get me in sooner when someone cancelled.

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★ 4

Very professional. Usually dont have to wait long after my appointment time.

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★ 5

Great location in Southwest Las Vegas.

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★ 5

Great service and typically a short wait. I go here at least once a month and I don't have to wait more than 15 minutes, but usually 10 minutes. I am happy with the service provided here.

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★ 5

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★ 5

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★ 1

I was initially seen at this clinic in the summer of 2016. I was assigned a PCP who immediately decided to cancel all of my scripts WITHOUT notifying me, not based on my medical history, addiction concerns, or current medical conditions. Her decision was based on, according to her, "i do not believe anyone under the age of 67 needs to have painkillers." After contacting Sen. Reid's office, the PCP was removed from my case and I was placed under the care of Dr. Ngyuen. I was seen by Dr. Ngyuen three times. On my last visit, I was upset because I discovered he had ordered urinalysis tests to monitor drug use. He failed to inform me of this during all three of my visits. I have never abused drugs in my life. I have no history of drug seeking or doctor shopping. I asked him why he failed to inform me that one he had ordered the tests, and two, why he did not explain it was a standard procedure for the VA to do this. He immediately recused himelf from my care. Since this time I have been bounced from clinic to clinic, receiving the most basic of care.

I have been seen by the VA for over 30 years now. My time in Texas, and Montana were great. My experience in Nevada has been the type we read about in the news, with the exception of my hospital care. THAT care has been superb. If this was a rating of the hospital, it would be 5 stars. But it is not.

For my mental health care, I have been seen by three counselors at the SWPCC. All three were, in both my personal and professional opinion terrible. They merely cut & pasted my notes. My last therapist could not even remember my name. I saw her three times. I understand they have heavy caseloads. I was was in crisis twice, one, leading to a serious event; nothing but crickets from the VA. I have since sought outside care, and am doing incredibly good.

I hope my new PCP, Dr. GOle, is decent. I meet him next week. It is my sincerest wish to be able to update my review, but for now, if you can avoid this clinic... do.

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★ 5

This facility is top notch. Unlike other reviews I have had perfect service from all folks there. No need to worry here.

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★ 3

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★ 5

Nice staff. knowledgeable and friendly. Always can count on the VA to help me get to where my goals are.

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★ 1

Dr Patel almost kill my husband, can someone give me a good referral of a real doctor from this branch?

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★ 5

I always get in and out quickly and everyone is very nice. I love the free water and books. I love having a new facility so close!

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★ 4

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★ 5

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★ 5

The service here is better than you would find in the civilian market.

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★ 5

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★ 1

I was dismissed by my Doctor. He canx all my scripts. Said come back in a year. He was very different last time I saw him. I don't what happened. He said I was in a fog, because I couldn't remember all my prescriptions. I'm not very pleased with the care I received or didn't receive. Dr Bansal

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★ 5

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★ 4

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★ 4

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★ 3

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★ 4

No major complaints here. A nice clean, fairly new facility, where I can meet my primary care M.D. who is Board Certified in Internal Medicine

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★ 4

Under staffed, but VA employees are great.

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★ 1

The staff at the VA Southwest PCC is horrible, not all of them but the vast majority. If you have a serious medical condition do not go there. Try your best to acquire some other kind of health insurance and find treatment elsewhere. If you have some possible underlying ailment it will never get diagnosed.

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★ 5

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★ 1

Unprofessional staff. Turned away by primary care and stalled out by enrollment. This place is why they find dead Veterans in parking lots. Stop telling us what you can't do, and figure out what you can, that doesn't include passing us off.

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★ 5

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★ 1

They don't answer the phone until an hour after they open, and stop answering an hour before closing. Getting ahold of someone at this clinic is nearly impossible. It's a good thing I only needed medication that I ran out of...

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★ 5

They really took good care of me there!!!

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★ 2

Have some kind of infection was told I would have to drive 60 miles round trip to get meds. SW Pharmacy gone! The U.S. gives 150 Billion to Iran and reduces veterans benefits. Am I missing something here?

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★ 1

Arrived at 830 am for fasting lab blood test. In 30 mins only 2 #'s were called. I was D27 and it was barely at D13. I have to go back to work, I was fasting and so are all the other elderly vets waiting for the 1 lab tech they have on staff to catch up. This is ridiculous to only have 1 lab tech on duty to draw blood, and a site manager Rosalind Jones that cannot be reached or has a backup manager in place of her absence.

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★ 5

Services has improved greatly. Quick turn around. Medical Team (all) is wonderful.

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★ 4

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★ 1

Horrible, worst medical staff ever!

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★ 5

Everyone who works or volunteers there are always helpful and professional.

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★ 4

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★ 5

Treatment here is awesome, and on time.

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★ 4

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★ 1

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★ 2

The personal that work here are wonderful and will go out of their way to do what they can.
The wait to see a specialist is far to long.

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★ 5

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★ 4

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★ 3

Sube turned to go YOU. Picture from you

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★ 5

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★ 5

Very quick, very nice volunteers.

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