Category
Urgent care centerDescription
Located in Las Vegas, NV, our urgent care clinic is open 7 days a week to treat minor illnesses and injuries affecting adults, seniors and children 3 months and older. Clinic services also include immunizations, physicals, DOT exams, drug testing and occupational medicine. We offer free Wi-Fi, complimentary beverages, a childrenβs area and easy parking. Visit us by simply walking in or, for your convenience, check in online.
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Reviews
Youngsoon Kim
β 5
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Julie Stoldorf
β 5
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Robert Bryson (ΰΉΰΈ£ΰΉΰΈΰΈ΄ΰΈ£ΰΉΰΈ)
β 5
Very clean and the staff was courteous!! Would visit this location again
Source: Google
John Kerns III
β 5
Staff was courteous, helpfull, and quick. Place was clean. Highly recommend for urgent care.
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Maria Fe Sacramento Ilar
β 5
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Phre Eva
β 5
Friendly Staff . Easy to check in
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VITA JKORE
β 2
I scheduled my appointment online. after arriving 10 min before my appointment time, I was waiting to see the nurse practitioner for over the hour and half. Meeting with her took 2 min. And prescription was sent quickly to the pharmacy. But this wait time was not ok.
Source: Google
Taylor Burt
β 5
Care was good and quick.
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Veray Smith
β 5
Very professional and clean not a long wait
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Delaney C.
β 5
Highly recommend this location for any urgent care needs. I was not feeling well and went in about an hour before their closing time and despite their day almost being over the entire staff was patient and attentive. Shout to RJ, Dulce, Dr. Davis, and the front desk receptionist. They were so kind and understanding.
They gave a great explanation and the check-in process was easy and quick.
Thank you again and I will definitely return to this location if I ever need to see an urgent care provider! :)
Source: Google
Charlene Baik
β 5
Check in process was smooth, triage was thorough, provider listened to my concerns and was able to get the proper care!
Source: Google
Maria
β 1
Unprofessional front desk! The girls here get emotional with patients, turn them down, and expressed "oh no more" when patients come close to the door. They also dont support any family or support to go back with you.
Source: Google
jon
β 1
Front desk lady says "the provider has only asked for the patient to go back" --- my girlfriend goes back and is told by a nurse its because of covid.
If it were for covid, shouldn't they enforce masks? If its for covid, shouldn't they let patients know? Instead of ambiguity as to why you cant be with your loved one?
Unprofessional clowns.
Source: Google
Michaelajasmin Agustin
β 5
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Linda adornetto
β 5
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Andrea Wilkerson
β 1
I came in for help with a skin issue and basically wasted my time as the NP would not help me nor was I listen to as a patient. She wanted to prescribe me OTC meds that I previously had and they all did not work. I was so frustrated with the whole situation and I just walked out of the clinic and left. The only person that was super nice was the guy at the check-in front desk. I would give this location ZERO stars.
Source: Google
Aurelio
β 5
Staff are all knowledgeble, friendly, communicate and the lady at the front desk greet everybody that comes in and very helpful
Source: Google
Robert Kuntz
β 5
Very friendly and courteous
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Mir Jalali
β 5
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Juanito Jason Valmores
β 5
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Elaine Viloria
β 2
I scheduled an appt for 11:45am at around 9am on a Saturday for my 6 year old to have someone check on a cough heβs had for over a week. The appt was confirmed right away and they send you a text to fill out all of your info before you get to the office. We got there at 11:40 to check in and pay for the copay. I think at 11:50 they called us to the back already to get vitals and temp check and to seat us in one of the patient rooms. 12:30 rolls around and my son and and I are still waiting but I hear someone outside that says βis there someone in there?β They were talking about my son and I because I heard the nurse say itβs Joseph with a coughβ¦ I was thinking a few mins later someone was going to come in but no one came in. I think it was 1 and after hearing everyone around us leave I went out and asked how much longer.. the nurse said βjust a few more mins sheβs just finishing up the last patients paperwork.β When she finally came in, she says βIβm sorry for the wait, Iβm the only one here today..β there was someone waiting In the room next to us and they ended up leaving and someone else was put in that room. That second person was already seen and helped before my son and I got out of there. As we were leaving, all of the patient rooms on the way to the exit were cleared out. I understand there are other patients with urgent needs.. like the lady and daughters that came in after me.. her daughter put her hand through a nail or something.. I get it.. that needs to be taken care of right away.. but making a 6 year old wait longer than hour to be seen for 5 mins is a little excessive. I donβt think the nurse practitioner should be the only one working on the weekends. The office is clean, organized and spacious but wonβt be back.
Source: Google
Laura Zupnik
β 5
Had a great experience. I checked in online at home and was text to arrive minutes after. The front desk attendant was very friendly. I did not need to wait long to be taken in the back. The MA and doctor gave me excellent and quick care. I will definitely go back to this location if needed.
Source: Google
Lynnette Drury
β 5
Friendly Medical staff, addressing all of my concerns. Diagnoses were clear and medications were sent to a local pharmacy.
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Somethin Somethin
β 5
Very happy this isnβt owned by private equity π. It shows because everyone is nice and the facility looks humane and friendly.
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Victor Fontanilla
β 2
Average Urgent Care facility
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Manolo Lapid
β 1
Omg this is not good I am already inside the room but I am still waiting for more than 2 hours. The assistant nurse said sheβs coming buy no avail.
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Cecilia Lapid
β 1
Long wait , all in all waiting for 2 hrs in the treatment room.
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Tony D. Swaggerty
β 5
Great service, wonderful and most friendly and caring staff. From the moment I entered the door I was warmly greeted and quickly waited on. Great service. I highly recommend with 5 stars π Amber and Jennifer Thank You!
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Bobby Sosa
β 5
Everyone was very friendly.
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Nikki Smidt [Piggott ES]
β 5
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Rhonda Lunsford
β 1
Do NOT use the Web Check-In unless you call first to confirm the receptionist is not going to be on a break at your arrival time. Even if you arrive on time for your scheduled appointment, the staff is unable to complete your check-in if the receptionist is on a lunch break. This means you are UNABLE to CANCEL the appointment and still required to pay the fee. I arrived on time, was first in line on the appointment board but not formally checked in until nearly an hour later.
Source: Google
Leah Mayo
β 5
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Micheal Sullivan
β 5
The staff was very helpful
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Kimberly Britton
β 5
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Ruben Dalalo
β 5
Iβm very satisfied. All the staff were very helpful and nice. They explained everything to me thoroughly and they really care about me and my issues. Would recommend this urgent care to my place.
Source: Google
Robert Lewis
β 5
My visit here at CareNow was absolutely amazing Deisha and Leslie were absolutely wonderful they took good care of me, made me feel comfortable in all aspects.
Thank You CareNowπ
Source: Google
Jhenna S
β 5
Treatment was quick and efficient. RJ and Dr Luong listened to my concerns and treated me accordingly. I appreciated their bedside manner.
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Tina Diforti
β 5
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Enrique Mazon Jr
β 5
Fast, professional and friendly! The check-in process was super easy and they were able to see me quicker than expected. They always take their time to explain everything and that is really appreciated. Thank you!
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Serafin Tongco
β 5
Nice visit
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Carlos Mendez
β 5
Exelente atenciΓ³n ,todo el personal es muy amable y atento gracias
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Catherine Maggiore
β 5
This was my second visit. Personnel is attentive and thorough. I sign up on line and there is almost zero wait time.
Source: Google
Vallon Nicole King
β 5
I had a great experience coming to CareNow! Such an easy registration process which I was able to do at home. When I arrived everything was all set. I was greeted by a beautiful employee named Tiffany with a very warm welcome which made me feel at home :) you need more people like her.
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Joleen Legakes
β 5
Very pleasant experience for a quick care.
Source: Google
djuna edmond
β 5
Visit was fast and very professional
Thank you CareNow
Source: Google
JosΓ© Manuel Elizundia Γlvarez
β 1
Receptionst bad orientation about Urgent Services when you walk in
Jul 20, 2026 at 15;45
Source: Google
Adam Miller
β 5
Quick, efficient, caring help for a cut that potentially needed stitches.
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Genie B
β 5
Super friendly staff with quick service. Was in and out in no time with their knowledgeable staff. RJ was awesome!
Source: Google
Jessica dominguez
β 5
Great customer service!
Source: Google
Amy Baxter
β 5
Staff and doctors are great! Always able to get in. Quick and convenient.
Source: Google
Keta Patel
β 5
Very good, excellent service.
Source: Google
Paula Tibesar
β 5
This CareNow on Blue Diamond is the best. The front desk attendant is professional and caring. They always call me the next day to see how I'm doing.
Source: Google
Brittnee Beaver
β 1
Came in having difficulty catching my breath, dizziness & sinus pressure. Was brought to the back & the Doctor came in before the MA due to my symptoms. After listening to my chest the doctor said she would do a chest X-ray & I probably wouldnβt get my results until the morning which was fine being that I came in at 7:20pm. I had to ask the doctor if it could be covid or flu & she says βwe can run all the tests but we only have 1 MA so she backed upβ which is fine but with upper respiratory symptoms I thought it was strange to have to ask for covid or flu testing. My husband walks in to sit in the triage room with me while I wait and tells the girl up front that he was there for me & she then says to my husband βoh okay cause I was gonna choke youβ due to us coming In so late Iβm sure. But unprofessional in a health care setting whether joking or not.
The girl up front then walks in the room with me and tells me that she just ran my insurance and it will be $200 to be seen. I tell her well I canβt pay that right now can you bill me? She says no it has to be paid now. & I said okay well can I cancel the visit? She says the doctor already came in so when the doctor comes in the money must be paid or I have to pay half and put a card on file. & I then told her again that I cannot pay it. She stands there looking at me as if Iβm gonna magically come up with another answer. She leaves out & comes back and tells us we can go to the ER & that they can bill us. Mind you I knew the entire time they could cancel the visit because I worked at Carenow urgent care for 4 years. This was a horrible experience & I will be calling corporate. I was not asked if I have any medical conditions βwhich I doβ I am very autoimmune compromised and was turned away. Thanks
Source: Google
Marie Christine Padayao [Desert Oasis HS]
β 5
Lucia was great and very helpful. Jacob Davis DO was attentive to my complaints. He also did a thorough check up and was not rushing. I really love this clinic on Blue Diamond and Cimarron!!!!
Source: Google
Nicholas Douglas
β 1
Was not confident with my visit after tearing/ruptured achillies. Asked me my height and weight instead of using the scale I was sitting next to. Then being discharged before speaking to physician. Just lack of clarity in the process. Then proceeds to refer me to a ortho that was out of network. Didn't confirm prior to referral?
Source: Google
Hawo Bilal
β 5
Dr. J Outlaw was amazing. She reassured me and removed any worries and concerns I had about my health and overall pain.
Source: Google
Gail B
β 5
I signed in before visiting. They let me know what time to come in. So there was minimal wait time. I was In within 5 minutes once I arrived.
The staff is always pleasant, check-in a breeze and I was tested before seeing dr and that was aprox 10 minutes .Dr came in with diagnosis and sent my prescription to my pharmacy! I was in and out within 30 minutes.
Source: Google
Jennifer Trevillian
β 5
Wonderful and fast service from all staff. NP Janel Outlaw was a pleasure to meet. Thank you for listening to my concerns and helping me with a doctors note. I appreciate you.
Source: Google
Jenna Rahbee
β 5
Everyone is so kind. Everything was so fast and efficient. Thank you!
Source: Google
Wesley Kemp
β 1
Said my visit was covered by insurance and included flu and covid tests unasked for when I came in for an ear infection. Card was on file and was then charged full cost three weeks later without a bill in the mail or through my email on file to notify me. Unhelpful on the phone and slow to answer questions about prescription details, also lacked in communicating with the pharmacy on file for my issues.
Source: Google
Lauren Ocampo
β 5
Rafa was amazing! I had to do a lot of pre-employment things like a physical, labs, fit testing, etc and he was so patient and kind throughout the whole process. I would definitely recommend this location.
Source: Google
Joshua C.
β 1
This is both the best and the fastest out of all the Care now. I've always had good experiences with all the locations employees. Always Cool.
Edit. Place used to be cool. An entire new staff. Definitely don't recommend. Now I see why I was LITERALLY the only person. there.
WE ALL KNOW the portable blood pressure devices can vary 20-30 points EASILY. GOOGLE IT.
Your A Dr. White Coat Syndrome is A REAL THING. It's like She had Corn Cobs inside Her Ears.
I DONT HAVE HYPERTENSION. Anyone with A even half A Brain could deduce what THE issue was.
I even told Her I'd lose my Job if I received only A 3 month one. Her only suggestion was to trash that one and pay for another one tomorrow at 100 dollars a pop.
I will never step foot inside that place ever again again. The heavy set Hostess needs to legit get over Herself. Didn't like Her Tone or delivery.
The first Nurse that took all my info was very cool. Literally everyone else there wasnt..
Place used to be cool. Definitely for sure isn't now. Truck Drivers DO NOT go there for your DOT PHYSICAL. It's 100 dollars for one. I'm an idiot because my dispatch told Me about a place for 50 dollars and VERY COOL and Leinant.
Absolutely terrible experience and ill never step one foot inside that place ever again.
A 3 month Cutoff is 160. 140-159 is A One Year Certificate. She used a MANUAL DEVICE not A Machine meaning there is some room for variance independently. I was 160 because I was stressed out about it because I NEED this Job.
I'm 5'9 and 160 lbs and OBVIOUSLY work out all the time. It'd be different if I were a 100lbs overweight and smoked cigarettes.
There was absolutely ZERO reason ONE POINT couldn't be dropped on that test considering it was A MANUAL DEVICE.
I GUARANTEE if I were a Black Man She'd have said 159 and gave Him a one year certification so He could KEEP HIS JOB.
I mean that too. That's EXACTLY what it was. Your going to tell me She couldn't MANUALLY take the test and say it was 159 instead of 160 so I could KEEP MY JOB when it was OBVIOUS it was elevated because of the situation?
A 3 month certification means I come back and spend a 100 Dollars again. That's what She both wanted and was pushing for Me to do.
She didn't even know what a knee sleeve was and why I'd be wearing it. Gee I wonder why. Maybe it's because I work 14 hours Days with ALOT of sitting.
Never step foot in that God awful place ever again
Source: Google
A G
β 5
just wanted to take a moment to thank the team at CareNow on Blue Diamond for the great care I received. Everyone was kind, welcoming, and professional from the moment I walked in.
A special shout-out to Lakita. She was absolutely amazing! She made me feel comfortable, listened to my concerns, and treated me with so much kindness and respect. You can tell she truly cares about her patients, and that made a big difference in my experience.
Going to urgent care is never something you look forward to, but Lakita and the rest of the staff made the whole process easy and stress-free. I left feeling cared for and appreciated.
Thank you again to Lakita and the entire CareNow team on Blue Diamond for everything you do!
Source: Google
gianna donoso
β 5
I had recently just went here for and asthma attack everyone was so professional they rushed me in right away and got my breathing under control within 10 min . I felt very cared for and I left feeling very well NPJennifer Ramirez is wonderful along with the rest of the staff. Thank you
Source: Google
John Doe
β 5
Everyone is very nice and helpful
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Anna Jaimes
β 5
Very caring group
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Rem Cut
β 5
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Jenn Stith
β 5
Janel was great and pleasant. She was very proactive in determining proper care.
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Cynthia Hill
β 5
Pleasant experience. Friendly staff. Comfortable environment. Recommend!
Source: Google
Jen Ramirez
β 5
A moth flew in my ear and I could not get it out. I went to Care now and these guys were awesome!! RJ and team flushed my ear out and got the big moth out of my ear. They made a terrifying experience so much better!! Highly recommend!! RJ is the man and the legend!!!
Source: Google
Tyler's jeep adventures
β 5
Fast and professional and informative thank you
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Emille Morales
β 5
Got in quick. The staff was friendly and very helpful.
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spitbl0od
β 5
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cloie
β 5
Staff was very friendly, entire facility was clean and organized. They got me in as a walk in in 30 minutes and out in 45 having seen someone and gotten a prescription. Really professional and i appreciated all of them there, will be coming to this location if i need to go to Urgent Care in the future and recommending to loved ones also.
Source: Google
xen mallo
β 5
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Jeffrey Anderson
β 5
Very professional and efficient and friendly in and out 5βοΈs
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Jill Azevedo
β 5
Clean, friendly and fast. Will definitely go again!
Source: Google
cellphonenut s
β 5
Super fast and attentive. Automated check in this place is great. Staff was the best. I will definitely make this my go to when Iβm not feeling well. A++
Source: Google
Johnette Duvauchelle [Paradise ES]
β 5
Awesome service fast, efficient and clean, doctors are very knowledgeable and Caring
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Victoria Giannos
β 5
ROXY! & staff! π
Source: Google
Gary Morin
β 5
Quick, efficient, clean. They diagnosed me quickly and prescribed the appropriate medication. I'll definitely use them in the future as needed.
Source: Google
Dayan Jauregui
β 1
Every time I come here itβs never a great experience. I think this will be the last time I come here. Went in due to not feeling good. I overheard them say to send me home before coming in and rushing the visit. Did a quick abdominal test before letting me know they have limited resources and recommended I go to the Er. Went and they said it happens quite often they get referred over there without a real reason. Always a bit dismissive and they definitely try to blame illnesses on periods if youβre a woman. Still sick and with no real solution other than hope it goes away since doctors arenβt going to help.
Source: Google
Renee Atako
β 2
There was no wait, so that was a plus and the staff was nice. But we were there because my daughter fell off her scooter, they took X-rays and then told her she fractured her wrist. We have the worst insurance and they referred us to an orthopedic surgeon. We drove 40 min each way, waited for an hour just so they could tell us that her wrist was not fractured. How do you mess that up? I'm really bothered that we had to spend another few hundred dollars because the urgent care doesn't know how to read an X-ray.
Source: Google
Gary Adams
β 5
Great staff!! Very friendly, knowledgeable, and caring. I would highly recommend using them.
Source: Google
Sandy Balli
β 5
Everyone was very helpful and kind. I was the only patient there, so no wait time. They have equipment there for determining a patient's needs. Received a diagnosis and medications in a timely way. They had me come back for a recheck and I received the same good service. Thank you!
Source: Google
Deanna Archuleta
β 5
Fast service very polite and answered all questions
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Getiara Allavi
β 5
Joseph had a great customer service! Great care thanks Joseph
Source: Google
Aaron Moga
β 5
Very professional and took care of me immediately as a walk-in patient.
Source: Google
Randall Lydick
β 5
First class service and fantastic people! Will go here whenever I need services.
Source: Google
Carmen Lobato
β 5
Quick and efficient. I was seen within five minutes of checking in. Everyone was very nice from check in MA Rafa Hernandez and the provider Megan Hyla, PA-C. I've worked in the medical field for over twenty years and have never encounter such caring, quality quick efficient care. I cut my pinky finger and couldn't get it to stop bleeding at home. This was my first time using this urgent care and I highly recommend it. Clean, great staff, in and out quickly. I was in and out within 40 minutes.
Source: Google
Andre Anderson
β 5
Very clean. Seen quickly and thorough throughout the process
Source: Google
Chelz Ann
β 5
Friendly and welcoming staff, clean and quick service for what I was there for
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Mel Cruz
β 5
We came in today for my husband, and the care we received was truly amazing. Everyone was so kind, attentive, and welcoming from the moment we walked in. As a medical admin, I was very impressed by the level of knowledge and professionalism shown by the team. Special thanks to the medical assistant and the doctor for their patience, compassion, and genuine care. They made a stressful situation so much easier for us. We are very grateful.
Source: Google
Jose Chavez
β 5
Best urgent care went in and out super quick and efficient
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Jaime Perez
β 5
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Francis Sutton [Substitutes]
β 5
I received prompt and efficient care. Everyone was courteous.
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Luckiest Unlucky person ever!!!
β 5
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Eric Isselhardt
β 5
Awesome staff. Great doctor. Youβre a patient, not a number. Yay!
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Kevin Mcjunkin
β 5
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Nam L
β 5
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John Baylis
β 5
Courteous quick and professional
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Jovi
β 5
I had a great experience at this urgent care. I came in after cutting my finger on a slicer, and they treated me quickly and efficiently. The staff was attentive, and the nurse in particular stood out she was incredibly kind and even managed to make me laugh while I was in pain. That really helped ease my nerves.
Source: Google
Linda Yamaguchi
β 5
Came at a time where I was first in line; able to register online. Saw the nurse and doctor, got my RX sent to pharmacy across the street. Very easy.
Source: Google
Aj
β 5
Melissa is the best.
Source: Google
Buck Hujabre
β 5
EXCEPTIONALLY fast service. This has become our go to urgent care for anything and everything that doesn't require a full visit at our family practice. In this instance, I went in to be seen for back pain that was increasing over the past week. The team was awesome and got me treated very quickly. Paolo (medical assistant) and NP Jei, were amazing.
Source: Google
Mary Johnson
β 5
Quick and fast .
However I suggest you get an another bathroom . I felt under pressure to do a urine sample .
Source: Google
Mary zierenberg
β 5
Best urgent care! Always in and out right away. Amazing doctors, very friendly staff.
Source: Google
Alfred Lassiter
β 1
Horrible experience
Twice now I have had a problem with the receptionist,
1.) She,tried charging me 200.00 and I have Medicare and Aetna secondary insurance
Was beyond RUDE when I informed her I have never had to pay that amount at urgent care
2.) She treats patients terribly
Condescending tone, as she gives dirty looks while snapping her gum
No comparison for patients
I am 84 years old and will not be subjected to her bad behavior again.
The rest of the staff was great.
Source: Google
Mary E.
β 4
Excellent & very helpful staff. Longer wait for paperwork than necessary tho.
Source: Google
Lynnie Robinson
β 5
Check in was easy, service was fast and I'm very impressed with his facility
Source: Google
Andrew Saren
β 5
My nurse was Melissa she was very kind and helpful.
She took care of my problem quickly and efficiently and I was on my way.
Thank you
Source: Google
Phillippa Garty
β 5
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Nate Morgan
β 5
Team was friendly, helpful, and efficient
Source: Google
Pearl
β 5
I came in today to be seen. All the staff are fantastic - so kind and always take great care of me. Thank you so much. I am so grateful.
Source: Google
Yanchen Lin
β 5
They were very patient and professional, and I received great help.
Source: Google
Bonnie Dickson
β 5
I realized that my cold was more than a cold on Saturday and so went to CareNow urgent care. I was able to use my insurance and I didnβt have a long wait. They called in a prescription for my bronchitis. I was happy with my experience.
Source: Google
Jessica B
β 5
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monet
β 5
I came in with extreme ear pain on the right side decrease hearing, and inflammation. Turns out I had an old cotton head from a q-tip in my ear π and Dulce graciously got it out!!! 10/10 she needs a raise!
Source: Google
Laniece Barton
β 5
Jessica and Joseph always come through great customer service hands-down every time I need assistance sheβs there to assist. Thank you
Source: Google
valerie pena
β 5
By far my go to urgent care. Iβve been here so many times for my kids and myself, and every time we are in and out quickly. Staff is always friendly and knowledgeable. Have tried other urgent cares and always come back to this one
Source: Google
Jason Trichler
β 5
Professional, efficient and thorough β highly recommend.
Source: Google
Sandra Cruz
β 5
Great medical health help .Thank you for your professional service today
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Bernadine Bell
β 5
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Barbara Luke
β 5
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Tim Tim
β 5
I had an excellent experience with Jessica Rogando at Blue Diamond Urgent Care. She was attentive, professional, and truly took the time to listen to my concerns. I never felt rushed, and she explained everything clearly and in a way that was easy to understand.
Her calm and confident approach immediately made me feel comfortable and reassured. Itβs rare to find a provider who combines medical expertise with genuine care and empathy.
Iβm very grateful for the quality of care I received and would absolutely recommend her to anyone looking for a knowledgeable and compassionate provider.
Source: Google
Christen Kurokawa
β 5
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Rosanne Grace
β 5
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Linda
β 5
I checked in online and once I arrived, was taken back very quick. Caring and professional employees.
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Tina Satelyan
β 5
From start to finish our experience was amazing. Everyone was very nice and professional. My 3 year old Felt comfortable and wasnβt scared. Will Definitely be back when needed. They even called Me the next day for a follow up call to see how Iβm doing
Source: Google
Diane Droz-Morin
β 4
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Nolan Brown
β 5
Saw me quickly and everyone was nice.
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Amy Grady
β 5
Quick service, friendly, responsive. Clean facility. I had a great experience.
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James Thompson
β 5
Excellent treatment
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Ligia Nettles
β 4
I want to start by recognizing the excellent medical care I received at CareNow Urgent Care. Dr. Marcelo Wilder and his assistant were outstanding β kind, efficient, professional, and genuinely compassionate!!! They got me in quickly and made me feel heard and cared for, which I truly appreciated.
I also want to acknowledge the front office team at the CareNow location on Durango and Arby. They were incredibly kind and helpful, and they even assisted me in moving my appointment to a faster facility (Blue Diamond), so I could be seen sooner. That level of support and professionalism made a big difference.
However, the front desk experience at this location (Blue Diamond/Cimarron) was extremely disappointing and almost caused me to leave before being seen. The receptionist, Tiffany Arriaga, was noticeably rude and dismissive not only toward me but toward other patients in the waiting area as well. Her tone and attitude felt negative, unwelcoming, and far below the level of professionalism I would expect in a healthcare setting where people may already be stressed or not feeling well.
Itβs unfortunate because the clinical staff clearly provide high-quality care, but the first interaction patients have is with the front desk β and that experience did not reflect the same standard. I strongly encourage management to address this issue so future patients are greeted with the same kindness and respect shown by the medical teams. If the reception experience matched the quality of the providers, this location would easily earn a full five stars.
Source: Google
Kris Frane
β 5
Very quick and knowledgeable!
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Michael Toliver
β 1
The front desk receptionist with black hair lacks empathy.
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Kaidyn Kuzyk
β 5
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Kristen Dominguez
β 5
Had a great quick visit. RJ was my medical assistant and he was kind, compassionate, and patient. My NP was also great.
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Juan
β 5
Excellent attention to be admitted avoiding unnecessary delays. Expert and quick reception of what the patient situation is and how to take care of it. Experience and expertise together to know the cause of the situation and prescribe the right medication. Immediate expedition of the prescription to the patients farmacy and finally, enought documentation on the problem , the condition of the patience and if necessary the follow up. EXCELENT SERVICE ALL AROUND....HIGHLY RECOMENDED
Source: Google
Claudia Canada
β 5
Everyone there asked questions that directly related to my symptoms and actually listened to the answers. When I asked questions, they took the time and explained with patients.
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Maureen Brennan
β 5
Staff is excellent! Very caring and professional.shout out to Dulce, Joseph and Dr.Outlaw
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Valerie Trattler
β 5
The staff was amazing! The gentleman at the front desk was very polite..
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KTL
β 5
Iβve been to this urgent care location 3 times in the past 2 years and each time I was very impressed. This last visit, N.P. Jessica, listened, cared, and was helpful. Nurse Melissa, was very friendly, understanding, and Knowledgeable. X-ray tech Kathy, was considerate, Mede me feel at ease, and efficient. Actually, all 3 were this way and professional. Front desk person wasnβt super friendly, but she wasnβt bad either. Happy to have a good place to go and get a resolution when you canβt get a same-day appt with your family Dr. Thank you!!
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nik harris
β 5
Great service. Fast and nice
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Janelle Harris
β 5
Everyone was really great at this location - from checkin to finish! I went late everyone had great attitudes, we laughed and got me in an out relatively fast!
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Michael Bechtel
β 5
The staff was professional and prompt we were even able to laugh a little so the pain was less the doctor was nice and made me feel comfortable
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Autumn Baker
β 5
From the moment we walked in, Melissa, Tiffany, and Jessica were so welcoming and attentive. They checked my son in quickly, answered my questions with patience and clarity.
Jessica, NP- she was compassionate, thorough, and reassuring. She listened carefully to my sons symptoms. We felt heard and respected. I would recommend this location and this dream team!!!
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Grace Laudencia
β 5
Melissa did amazing and made the process easy going!
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Tyler Nute
β 5
Melissa was great. Very helpful
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Nick Guevara
β 5
Had an easy time checking and getting helped this morning with Melissa! I would recommend this urgent care to anyone!
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iguesswellneverknow
β 5
They got me in and out as I was dealing with severe pain and very friendly
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Eileen Olson
β 5
Kind, fast and helpful. Thank you.
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ron hill
β 5
Good experience, great staff
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Lydia Farias
β 1
Let me start by saying I never leave reviews genuinely ever. But this is ridiculous. I checked in and was told I can only have β1 complaintβ, and that theres no way my symptoms related to one another, as if the front desk worker had any idea what sheβs talking about. Discredited me from the second I checked in. Doctor seeβs me and pretty clearly has no clue whats going on (fair enough) but she then prescribed 2 random medicines for me. Anyways, less than 24 hours later my pain and symptoms got significantly worse (after taking the medicine I was given here) so I went to the ER. ER doctor immediately knew what the problem was and laughed when I told him what the doctor here at CareNow gave me. Avoid this place because you arenβt going to get the care you need or deserve. Shame on you Tiffiany at the front desk and to Dr. Outlaw, please only prescribe medicine if you actually know what is going on. If I could give 0 stars I would.
Source: Google
Willie Murray
β 5
The employee's at this site is truly professional, friendly, courteous and care.
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rosemary hicks
β 5
Great customer service From the Front Desk to the Nurse to the Doctor. Quick and informative with a recheck next week and I come from 48 miles away . Thanks girls you did excellent ππΌ
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Jessica Skinner
β 5
Came in with a head injury and they did not play around, moved immediately back for triage and treatment. Thank you for the amazing care, Joel, Dulce, RJ, and Dr. Janel Outlaw!
Source: Google
Jay Smith
β 5
Friendly staff great doctors. Check in online before you go will save you some wait time.
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Carolyn Marinello
β 5
Everyone I came in contact with was very nice and the PA was very knowledgeable and very pleasant. I highly recommend Care Now on Blue Diamond.
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Ian Volner
β 5
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Paul Johnson
β 5
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Jose L
β 5
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Lisa Sill
β 5
Friendly, easy check-in, fast service, and super caring and considerate.
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Jay Kay Beauty
β 5
Made an appointment this morning the online service was very easy to use to make the appointment it put me in line and texted me when it was my turn I went in the receptionist was really nice and greeted me I had already prefilled my paperwork so I sat and waited to be seen when it was my turn everyone was very nice and efficient the nurse practitioner was really nice and informative and helped with my needs they got me in and out quick and sent my prescription to my pharmacy it was a great experience
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Brad Scott
β 5
Great experience. The reception staff were very friendly and personable. Doctor qas great, seen and diagnosed quickly. RJ was literally perfect, could not have asked for a better experience!
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Eli Holman
β 5
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aldrin catoera
β 5
Everyone was really nice and professional. Iβm really thankful for all the help they provided
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Ernest Gabriel Dumas
β 5
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Heinzel
β 5
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Ray Snow
β 5
Was in and out in such a short amount of time, easy explanations and prescriptions. Very friendly staff!!
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heather topping
β 5
Went in 10 minutes before they closed very friendly staff!location was clean. Took care of us very Efficient would definitely go back. The only negative I have Is they said they would call us today and check on us and they didnβt, however I give Grace because I know these places can be very busy.
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Cambam Lether
β 5
Very welcoming staff!
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M Smith
β 5
From the receptionist to the triage nurse to the physician, I got excellent care and I am so grateful for this facility being local to us.
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Jim Smith
β 5
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Adrienne Anderson
β 5
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Kim Schumm
β 5
Everyone kind and caring
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Jolene Galaza
β 5
No wait time- provider was polite, thorough & quick- Mahalo!
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Maricel
β 5
For the month of December I came here twice one for my dad and today I came for myself and my sonβ¦both times I had experience great services from the time I walked in to the very end!!! Thank you RAFA and blue diamond team!!! I appreciate you all!!! #MAKings&Queens
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Terence Devereaux
β 4
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Sharon Tate
β 5
The staff at this location are exceptional. You are made to feel welcome and comfortable. I would highly recommend.
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Catherine Torrillo
β 5
I just came to have ny left ear check, all staff were all friendly pleasant and respectful. the process was quick and they help me ease my anxiety by explaining the procedure step by step , and the place is clean and tidy
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Lisa Beltran
β 5
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Marissa Ocampo
β 5
Very convenient for me and love the friendly atmosphere mad very good service. I will highly recommend this service to everyone
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April Fiorillo
β 5
Clean, friendly and efficient. Online scheduling and check in was easy. Staff were all super.
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Valerie Ian Murillo
β 5
I was checked in by Tiffiany for my drug test and she welcomed me with a beautiful smile even though I got in late for my online reservation. The medical assistant Amber and Crystal were amazing as well. I was in and out of the clinic and service was fast! Highly recommend!
Source: Google
Glenn R
β 5
πvery short waiting time and the staff was very helpful and friendly!
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Brook
β 5
The whole staff is very friendly and helpful. Would highly recommend!
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Angela Mac
β 5
I was in and out quick. Love the online check in process! Staff was very friendly and they even called the next day to check up on me!
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Teresa
β 5
I was so grateful for a great experience. I was greeted in such a friendly manner and was kindly and efficiently settled In the back by Dulce, MA. Jessica, NP came in and was friendly, understanding and knowledgeable. The facility was clean and well run.
Source: Google
Daniel Saunders
β 5
Outstanding service! Everyone there is kind, friendly, and professional. If you're under the weather, go there!
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Charbel Azzi
β 5
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Craig rosenstein
β 5
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Cheryl
β 5
All staff was professional and pleasant and helpful.
Dr. R really listened to me and helped prescribe what was necessary to get me better
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Mario Serrano
β 5
Great people very attentive and helpful
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Anna Rowse
β 5
Thank you so much for your help!!! You all amazing!!
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Louie Avioli
β 1
Terrible, Rude employee not safe u might die here tbh
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Maly Khamsengmani
β 5
I took my son in for a Follow up as directed since he was seen on Friday by Dr. Tuan Nguyen 12/5/25 and he was also AMAZING with awesome bed side! Today 12/7/25 Iβm in awwwwww!!!! Greeted by Deja and she was friendly! Then Roxy called us in and just WOW!!! Roxy was amazing from start to fishing of intake! She is in the field and seem to love her job and it definitely showed. Christine from another location recommended me Dr. Joceyln Jensen!!! And she was right I loved her so much, her bed side was so professional and thorough and made me and my son feels so safe and know that we will be taken care of today since my son had such low oxygen today, she put him on steroids which helped so much with his numbers was going up and even as weβre home now his numbers is getting better with a combination of the antibiotics that Dr. Tuan Nguyen put him on. Dr. Jocelyn Jensen Her vibe was vibing. I was not impressed with my 1st visit with Care Now was 11/29/25 with Dr. Princess on the rainbow locations. I ask her to give my son some other medications like antibiotics or something but dr. Princess says Tamiflu was mostly likely not gonna work on him. It was a 50-50 percent chance because he was already sick and been fevering all week by this time . She also prescribed him cough medicine, promethazine, and benzonatate, which I think made my son worse and he ended up getting pneumonia. So our second doctor visit was two days ago on Friday with Dr Tuan Nguyen and he ordered an xray which my son end up having pneumonia so he now put my son on 2 types of antibiotics and or breathing treatments which I think the Drβs my son saw Friday and today Sunday was great! As a mother you wanna be able to vouch for your child when they are sick because they are more vulnerable but I felt Dr. Princess was not listening to me on how my son been sick all week. Thank you Dr. Jocelyn Jensen I was really worried about my sonβs oxygen if I had to take him to the emergency room to be honest, but after visiting today for that follow up, I felt more at ease with you putting my son on the steroids with the combination of Dr Tian antibiotics he put my son on. And now his oxygen is 97 when we went in this am it was 91.
Source: Google
Cindy Harrison
β 4
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Elizabeth Arellano
β 2
Office staff was in the back chatting and laughing while Iβm waiting at the front to fill out paperwork with a sick child.
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Madison Shay
β 5
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