★ 5

Very friendly and compassionate staff. Service was quick but thorough. This was my first time using Urgent Care

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★ 5

Super quick wait times and dr was very attentive

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★ 5

Fast and efficient.
Used the online appointment feature.
I was in and out of CareNow faster than the pharmacy was able to fill my prescription.
Great team!!
Thanks👍

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★ 5

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★ 5

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★ 5

PA was great!
She looked at a cut on my hand, and took care of it.
She made excellent suggestions.
She was pleasant and knowledgeable.
I recommend this location.
Plus the wait was reasonable!

Source: Google

★ 1

Unbelievable! I asked if they accept culinary and the lady in the front said yes. She then asked for a $50 co-pay and told us we would get it back from culinary. I explained to her that isn’t normal and we would go to UMC instead. She insisted UMC would require the same co-pay. Now I have a bill for $1000, they do not accept culinary.

My daughter needed help and they lied to me. Shame on you. We have double coverage and could have taken her to the hospital ER and had it covered at no cost.

Source: Google

★ 5

CareNow - Southern Highlands is such a nice and clean urgent care center! The staff was efficient and friendly. They took me promptly, answered all my questions and provided excellent, clear follow up instructions. Heather, Rania and Areli are amazing! Thank you all for your help!

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★ 5

Very thorough and professional

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★ 5

Overall, my experience was great. The check-in process took a little while, but I was informed that they only use one room for physicals and that another person was completing their physical before me.

The nurse assistant was very thorough and explained everything she was doing throughout the process, which I really appreciated. The doctor was also very nice, professional, and explained everything clearly. Overall, everyone was friendly and made the experience comfortable.

Source: Google

★ 5

Heather B, ana maria, karla and provider were awesome! Gave me all I needed to resolve issue and keep it from becoming a bigger issue.

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★ 5

Karla and Heather A. were excellent providers. They quickly identified the issue with my ear and did a great job flushing out the hair debris that was causing the problem. I’m very thankful for their care, professionalism, and attention to detail. Highly recommend!

Source: Google

★ 5

My care provider Heather took her time to answer all of my questions and her care was Great Excellent and Wonderful

The front office lady was very patient and understanding when I had trouble signing in she gave me even more assistance

Karla was very attentive and informative as well
These ladies do an Amazing 👏 Job at taking care of people
Thank You 🫡

Source: Google

★ 5

Great experience! Very professional and courteous service.

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★ 5

Really enjoyed my visit here. The staff was amazing and they answered all my questions.

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★ 5

Every time I’m sick or my daughter can’t get into her pediatrician I always come to this care now they always give great service . The online check-in is great so you don’t have wait for ever in the waiting room.. the last 2 times I’ve came had to wait in the room awhile but at least I was able to lay down due to feeling like crap thanks again for the service y’all provide !

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★ 5

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★ 5

Personable, pleasant, and organized

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★ 5

Best Urgent Care in LV. Everyone here is friendly and cares about you. I had the best doctor I could ask for. She is the only one who ever solved my migraine issue! Finally some relief! 10/10 thanks again Heather, Katalin, and Areli!

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★ 5

Karla was great, fast and efficient.

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★ 1

Extremely Disappointing Experience — Patients Seem to Come Second to Payment

I have now been to this urgent care twice, and unfortunately, both experiences have left me extremely disappointed. On both occasions, I was charged more than what my commercial health insurance plan indicates I should owe for coinsurance. More concerning, during my most recent visit, I was told I could not be taken back for care over wanting to pay $7 less because I have a credit on my account that they owe me.

Although the staff stated they were not “refusing care,” refusing to take a patient back for treatment because of a $7 payment issue is, in practice, refusing to provide care. I was also told they would “keep my card on file,” which felt incredibly inappropriate and coercive in the context of receiving medically necessary care.

I understand that healthcare is a business and that organizations need to collect payment. However, there is a significant difference between appropriately handling a patient’s financial responsibility and making a patient feel that their ability to receive care is dependent on immediate payment.

I am a nurse and a healthcare executive, so I am very familiar with how healthcare billing, insurance, and patient care are supposed to work. I understand that insurance benefits and patient responsibility can sometimes be complicated. What I do not understand or accept is treating a patient as though a few dollars are more important than the person sitting in front of you.

After two experiences like this, I will never refer anyone to this establishment and will not be returning myself.

If you are looking for an urgent care where you feel respected, heard, and treated like a human being—not simply viewed as a source of payment—I would strongly encourage you to consider going somewhere else.

Source: Google

★ 5

Quick easy when everybody else wanted me to wait till tomorrow. ⚡✅ They took me tonight. 🌙👍 Great staff very friendly would recommend to friends and family 🌟😊🙌

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★ 5

Assistant KARLA is fantastic! She is caring and knowledgeable!

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★ 5

The staff is kind and very helpful.

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★ 5

Karla is so kind! She is great at what she does!

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★ 5

All of the ladies who worked here were very nice, professional, and helpful. The whole experience went smoothly, and my wait time was only about 20 minutes. I really appreciated how friendly and efficient everyone was. Definitely a great experience — 5 stars!

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★ 5

Great service and I was in and out within an hour. Thank you so much!!

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★ 5

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★ 5

Great staff took care of my immediate needs and addressed all my concerns. Love the staff and their level of expertise. Thank you Heather, Anna and Rania for all you do.

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★ 4

I was seen it wasn't busy the people working helped me and got me out

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★ 5

Very friendly and professional

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★ 5

Este urgent care tiene doctores y enfermeras espectaculares..nos atendieron muy rápido a mi niño y a mi ..en la recepción muy amables y atentas… sin dudas las sonrisas de ellos curan el alma.. especialmente Idania 🙏

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★ 5

Check in online appointment online quick and easy

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★ 5

Very quick and effective

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★ 5

It's rare to look forward to an urgent care visit but as a parent of 3 kids in 3 schools, we seem to be in this office more often than I care to admit. I've come to recognize many of the staff (Hi ladies!!). Katalin in the front office always greets us with a smile and is a machine when it comes to getting patients checked in efficiently. The medical assistants, Idania and Karla are the sweetest and even when doing a throat culture and vitals they keep us in good spirits. Our most recent visit we had the opportunity to work with Heather Aoun, PA for the first time. With the amount of germs in and out of our home with these 3 kids, her advice on preventative care was invaluable and much appreciated.

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★ 5

I was surprised at how quickly I was seen by a doctor as a walk-in. The office was clean, efficient and staff was friendly.

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★ 5

Quick and easy process

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★ 5

Heather and Rania were of great help and comfort to my son when we were there for an ear infection and removal of impacted wax.

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★ 5

Heather and the team absolutely wonderful. Her bedside manner was top tier she was kind, comforting, caring, and made me feel completely at ease throughout my visit. Given the somewhat uncomfortable nature of what I was being seen for, that meant a lot to me. She handled everything with professionalism and compassion and never made me feel awkward or uncomfortable. I’m very grateful for the care I received and would highly recommend Heather and this place to anyone.
Thank you

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★ 5

Everybody was so nice and helpful

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★ 5

I had an awesome experience. All of the employees were very kind and attentive. I would highly recommend this place

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★ 5

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★ 5

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★ 5

They are fast yet will take CARE of you of the problem. From the front desk to the back to wait on the doctor everyone care and want you to feel better. Paperless is effective and smooth

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★ 5

Everyone was friendly and it was super quick!

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★ 5

Scheduled online, walked in, was greeted by everyone in the front, signed my name, taken back after a short wait. Everyone was pleasant and the process streamlined.

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★ 5

I was seen quickly and the PA came in the room almost immediately. She diagnosed me right away and discussed the plan. I was in so much pain and she was so attentive to me. From the front desk, to the assistant checking me in until I walked out the door it was a fantastic experience. I’m sitting in my car outside Care Now and I can already feel the tension subsiding from the therapy she administered. I can’t thank you all enough!!

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★ 5

The team from the front desk to the PA were amazing. Very quick in and out. Highly recommended.

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★ 5

Everyone was great

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★ 5

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★ 1

“Urgent” must have a different meaning to the people working here. I showed up shortly after opening and waited and hour and a half. I ended up having to leave to make another appointment. I returned after that appointment and have now been in an examination room for another hour. I was told I needed a flu test and that the results would take 15 minutes. That was half an hour ago. And let’s talk about the cleanliness: the initial room I was taken into to get vitals done had dried blood on the floor. Remember, I got here just after they opened at 8AM. There was not enough time for someone to bleed and have it dry before I went into that room. So, who does the cleaning? And how often? Concerning for a medical facility, I think most would agree. And what was this whole long wait for? I needed a doctor’s note for my work because I had called in sick so that I wouldn’t get others sick. Three hours. For a doctor’s note. I note, I might add, I paid $180 for because my health insurance hasn’t kicked in yet from my new job.

Source: Google

★ 3

I'll say that everything is pretty expedient as far as getting in but once you're in it takes forever for them to come in the room. The person who came in evaluated me the physician assistant was extremely nice and very knowledgeable. However, the assistant who actually performed the procedure on me that needed to be done was abrasive and now I'm in more pain today than I was before I went in there

Source: Google

★ 5

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★ 5

Had a great experience at CareNow Urgent Care of Southern Highlands! The staff was friendly and welcoming from the moment I walked in, and the facility was clean and well-maintained. I was seen quickly and in and out in no time. Highly recommend this location if you need fast, quality care!

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★ 5

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★ 5

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★ 4

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★ 5

Ana-Maria and PA Arellano were so kind and attentive. Answered all my questions. I felt listened to. It was a great visit.

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★ 1

There’s so many other options to go to place and be seen in under 3 hours. I got there at noon. Was not checked into a room till 12:30. Vitals taken at 12:40. Was told my blood pressure was really high where heart attack or stroke was a possibility. Left in the room with no monitors till I opened the door at 2:15 where I was rudely told “we didn’t forget about you” by NP Simone Vargo who was useless and when she finally came in she was very short and combative. She did her breath in breath out and looked in my eyes just to send me on my way with blood pressure medication. Simone, if you don’t like what you do then go do something else!! Terrible place and terrible service!

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★ 1

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★ 5

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★ 1

I’m leaving 1 star only because your front desk employee Heather. It’s really sad that in a place where people come to seek care, you have someone who addresses your patients with the an attitude of inconvenience. When I walked in she couldn’t be bothered to smile or offer any warm welcome, she said can I help you in a tone that already gave off I don’t want to be here. She said your insurance is inactive, I said that shouldn’t be the case I’ve had the same insurance for over a year. I asked could you check my husbands he was just here and we have the same policy? She goes “um well do you know when he was here? Like the date” incredibly irritated. I then asked if there was another way to look it up, she’s like “well yeah but it’s obviously more difficult” I was so taken aback, I said well I apologize for inconveniencing you. She looked up for the FIRST time in our entire interaction and smiled almost shocked I called out her unprofessional attitude. She goes well you’re not inconveniencing me like I’m sorry you’re having a bad day. In the most sarcastic voice you could find.

I walked away and called my insurance, my plan is well and active.
She continued to say “whoever checked you in before didn’t do it right since you’ve been here many time in the past”
( small detail she didn’t even check my card she looked at it and gave it back to me )

It’s so sad that in 2026 it’s more rare to find, kind and compassionate people. Regardless of what day your staff is going through, people come to seek care. I may not be in dire need of kindness today, but someone else might be.
I would hope you would offer some suggestions to your front desk on the importance of how far a little compassion can go.

Source: Google

★ 4

Staff at this Urgent Care are very professional & efficient. My nurse & nurse practitioner portrayed great bedside manners and made me feel comfortable & well taken care of. My needs were addressed to my expectations!

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★ 5

The people are very kind and understanding, they went above their duty to make sure I was taken care

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★ 5

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★ 1

Update: Zero Stars
After posting the "Owner" responded, hahaha see below, what a joke. I attached screenshots just in case they try to change their response.

Post:
I am from out of town, I do not have a primary care physician here. I chose not to publicly travel back home during this outbreak because it's contagious by contact.
Both times ($75 each time) I was seen at this facility I was told to sit in one of their uncomfortable plastic chairs and not to sit on the examination table. I waited over an hour in the examination room each time. Only to be seen by a Nurse Practitioner, instead of a doctor. Even though NP can complete legal documentation for FMLA or LOA, they will not. They also cannot provide any written statement regarding this so called policy. Plus, they have horrible phone etiquette. They are not only rude on the phone but also in person. They only want your money. I suggest finding a real Urgent Care, avoid CareNow, if you can.

I had an outbreak of shingles that could last 2-4 weeks. I told them I work in a grocery store. That I need documentation to be excused from work. They gave me a doctor's note stating I could return to work 3 days later. This makes no sense, if the NP is telling me this outbreak is contagious by contact and is going to last weeks. The NP said if I'm still not well in 3 days to return.

So I did just that. So if I'm already diagnosed and already given the antiviral prescription previously, why did I need to come back? The NP said they would send another prescription to the pharmacy to help with the flare up. An associate came in the exam room to place two pieces of gauze over the rash on my torso and wrapped my chest with two feet of blue self-adherent wrap. Then I was discharged. When I picked up my prescription from the pharmacy, it was OTC Ibuprofen and Lidocaine.

My outbreak actually lasted for 3 weeks. For my leave of absence thru Sedgwick I needed documentation completed reflecting the first visit until my return to work day. The lady at the front desk informed me that they only provide 3 day notes and will not complete legal documentation. They would not help me since I did not return every 3 days. This would have been 7 visits at $75 each, totaling $525 for one line doctor's notes typed up by the receptionist (the staff are not nurses and are not licensed) on the facilities letter head, not even signed by a NP and definitely not a MD. They rotate thru NP's so you may never see the same NP again unless you're lucky and only one NP is in the building at a time.

If you have a similar situation: you can report the quality of care, lack of accommodation, or staff behavior to the Nevada Division of Public and Behavioral Health, which licenses medical facilities in the state.

Source: Google

★ 1

Very bad experience today 6/26/2026
I took my 16 years old for sport physical.
We waited 1 hr inside to see a doctor or just nurse, finally nurse by name Jerry Gallaron came in he was so rude not respectful give us attitude and was not knowledgeable at all, He showed up after we open the door, he was just outside behind desk chatting with other nurses all the time, because we heard his voice all this time we were inside the room waiting, I’m really disappointed with this I will never go back there again.
Just want to share this for other people not to go through same experience.

Source: Google

★ 1

Worst urgent care ever been to. Waited about half an hour after check in and there was only 1 person ahead of us. After being checked in, this foreign nurse with short curly hair took my sisters vitals. She was extremely rude and unprofessional. We waited for about a little over an hour and decided to leave and go to a different urgent care. Front desk was a little rude as well, only caring that we paid. I want a refund.

Source: Google

★ 3

The lady at the front desk didn’t look at me, she just asked if I checked in online. I said yes and she said , “You’ll have to wait I have two in front of you” still no eye contact. 15 minutes later she asked if I completed paperwork I said no because they usually give me a clipboard. I finished online registration and had to take pictures of my id and insurance again, even though I’ve been here this year. When I got called back I said hi to the lady she said nothing so I said how are you? She just grunted and said you’ll be in this room. It took her less than a minute to complete vitals while asking what happened to my arm. She also stuck the thermometer in my mouth while I was telling her what happened. She asked my height and weight as she was backing out the door. The nurse practitioner came in 45 minutes later. She was actually caring, friendly, and helpful. That’s why I’m giving 3 stars instead of 2.

Source: Google

★ 1

Called in to make a appointment to get my ear checked again cause it was bleeding Katlyn front desk told me to just come in… came in and the front desk Katlyn ( older lady with red hair didn’t acknowledge me when i entered and was just standing there… so I checked in on line and got a email stating my appointment is at 10:32 am, I’ve waiting an hour and came in before a couple people and noticed the people I came before are getting called before me… Katlyn the front desk never asked me if she can help me or ask what I was there for… really bad customer services from front desk

Source: Google

★ 5

Staff Friendly, efficient, prompt and informative on staff that day were 2 Heathers front desk and provider and Ana-Maria

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★ 5

The staff was excellent. Heather and rania made the visit quick and easy.

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★ 1

Highly disappointed. I had a 1:40 PM appointment and arrived early, only to wait over two hours. When I was finally seen, a nurse only checked my vitals. There wasn't even a doctor at the facility. One single nurse was trying to juggle 5 to 6 patients at the same time. Healthcare and insurance costs are way too high for this kind of ridiculous service. I ended up leaving after they just asked if I wanted a COVID test. Save your time and money and go elsewhere.

Source: Google

★ 5

Excellent experience from start to finish. The doctor was knowledgeable, attentive, and took the time to answer all of my questions. The staff was friendly, professional, and made the entire visit smooth and comfortable. I truly appreciated the care and compassion shown by everyone in the office. Highly recommend!

Source: Google

★ 5

Very quick and easy.

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★ 5

Loved everything about my visit except for me being sick. Very efficient very clean the doctor was great - Front office staff in the process was absolutely amazing by booking online. You don’t even have to wait long.

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★ 1

Had a sinus infection and needed to get in before work this morning. The front desk staff was courteous and prompt - no horsing around, just did their jobs and took care of patients. I was seen by Robert Estreller FNP, who was very patient, professional and friendly. I was in and out with a prescription called in to the pharmacy in half an hour.
I highly recommend this place.

*Update
I’m not sure what happened to this place but since my last visit it has gone way downhill. Rude service by the front desk receptionist who also didn’t seem to know her job. And then the doctor clearly just wanted to get me in and out as quickly as he could.
Very disappointing.

Source: Google

★ 5

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★ 2

The two stars is for the reception staff which is manned by a single employee. I walked in with high regards and left with disappointment. I am a VA Healthcare System patient and I went to CareNow Urgent Care- Southern Highlands as I wasn't going to drive 25 miles north to the VA hospital. The lady receptionist took my info down, copied my VA ID card, called the VA to verify if I was in the VA system, then I was seen by their medical staff. The experience with the medical staff was much more easier. In 35 minutes' time, I was processed, seen, and discharged. However things did not go off without a hitch. No sooner as I was gone, I went to Walgreens about a few hundred feet away. I went to the pharmacy, told the pharmacist I am a VA patient then she told me to go back to CareNow Urgent Care to see if the VA authorized the medications I was prescribed with, so I hurriedly went back as the clinic was closing with about five minutes to go. I had to go ask the urgent care lady at the reception if the VA authorized the prescriptions I was getting prescribed. As indifferent as before, she replied in a rather low voice, "yes", so I had to ask her again to clarify. She said "yes" again so I rushed back to Walgreens and told the Chinese pharmacist there that yes, I was authorized my prescriptions. Making matters worse, the Chinese pharmacist at Walgreens said she couldn't get my meds entered onto their computers so I waited until 930 pm when Walgreens had my meds ready. Long story short I ended up paying out of pocket as the VA supposedly "did not authorize the meds" contrary to what rhe woman at the urgent care said.

I ended up paying for the meds as out of network expense. What if, these didn't happen if the reception just paid attention to her job and not appeared uninterested in her patients. Overall the entire experience from the clinic.to Walgreens was a bit disappoi ting

Source: Google

★ 5

Thank you to all staff from the front of the facility to the nurses and doctors that work in back. A blessed Christmas to you and your family🙏🎄🌟❤️

Source: Google

★ 5

They resolved my wife’s coughing issue

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★ 5

I had a great experience at CareNow Urgent Care. I walked in without an appointment and was pleasantly surprised by how quickly I was seen. The staff was friendly, attentive, and took the time to listen to my concerns. Everyone was professional and made the visit smooth and stress-free. I would definitely recommend this location to anyone needing prompt, quality care.

Source: Google

★ 5

I had a great experience at this urgent care clinic. I came in at the last minute and was still welcomed with kindness and professionalism. The clinic was very clean and organized, which immediately made me feel comfortable.

The doctor was incredibly sweet, took the time to listen to my concerns, and made sure all of my questions were answered. I was evaluated, received my prescriptions, and was provided with a doctor’s note all within about an hour. The entire process was efficient without feeling rushed.

I truly appreciate the excellent care I received and would not hesitate to return if I need medical attention in the future. Thank you to the entire team for making a stressful situation so much easier.

Source: Google

★ 5

AMAZING SERVICE! I was able to do most things from my phone as well as alert them when I would be arriving. Everyone was great…from the front desk assistant to the medical personnel. Thank you for taking good care of me!

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★ 5

A special thank you to Dr. Harmony, who was absolutely amazing. She took the time to listen to my concerns, answered all of my questions, and made me feel comfortable throughout my visit. Her kindness, professionalism, and genuine care for her patients truly stood out and made a lasting impression.

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★ 5

I really appreciate their treatment they so friendly

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★ 5

What time was decent. Staff was very friendly insensitive. Doc was great.

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★ 5

Staff was very nice and friendly although was extremely disappointed with the 4 and a half waiting time and felt I was in a petre dish for COVID people getting tested

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★ 5

Excellent customer and medical service.

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★ 5

Very good experience from checking in with the front desk to the medical assistant to the physician. My concerns were addressed. Everyone was professional.

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★ 5

quick in & out. simple. clean

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★ 1

Need to organize your billing better. Charged me 2 times for what I already paid for and nobody knows whats going on. Then refunded me and THEN charged my card again for what I already paid for.

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★ 5

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★ 4

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★ 5

This location was very clean, professional and quick with the service. I went in to take a drug screening today. I was in and out in less than 40 mins.

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★ 5

I’ve been to this Care Now location several times now. They have always taken excellent care of me and my family. Today, Dr. Ho was no different. She was very caring and thorough. She didn’t make me feel rushed at all. The medical assistant who took my vitals was so nice and really took the time to listen. The x-ray tech was great as well, nice guy and made me feel very much at ease. The young lady at the front desk was super helpful and patient. Thank you!

Source: Google

★ 5

Today was my first time in the clinic the staff is the best 👌 Dr Simone is very professional and knowledgeable the clinic is very clean easy to sing in.
Keep the good work.

Source: Google

★ 1

10/10 do not recommend this clinic. If I could give zero stars, I would.

My three-year-old son cut the bottom of his foot open in September. My husband filled out the online paperwork as we were heading to the clinic to have him taken care of. We get there and they take us back to a room immediately, as my son’s foot was still bleeding excessively. The nurse came in to take vitals, which my son refused to cooperate for, and she was only able to get a temperature. She was not very kind, nor understanding that he was in pain and scared.

Dr. Relucio came in and attempted to look at my son’s foot. She was able to see enough of the cut that she told us we needed to head to the er because he needed to be sedated and sutured. Since he was being uncooperative, she stated they were unable to do anything there because they did not have sedation for his age. She did call ahead to the er of our choice to let them know we were coming in. We were in and out of the clinic in less than 20 minutes.

Imagine my surprise when I received a bill for our copay. For a visit where no actual care was provided (we paid our copay to the er, where my son was actually treated). The bill came in my name, but when I called to ask about it, they refused to speak with me because my husband filled out the paperwork and didn’t add my name as a hippa release. Who bills someone and promptly REFUSES to speak to the billed individual?! After my husband approved billing to speak to me, I was referred back to the clinic. My husband called the clinic and spoke with the staff and the manager, Carla. Carla advised she would be calling billing on our behalf because she was also confused on why we were being billed. My husband NEVER received a call back. He called back and left several messages for Carla, all unanswered. I then began calling and leaving messages for her as well, was promised a call back several times, and never heard from her. We are certain she never contacted billing on our behalf as she claimed she would be doing. Billing was also awful to deal with and could only refer us back to the clinic/doctor that submitted the bill.

Not only has all of this been a major headache, I have discovered that they billed for a much higher level office visit (it was an urgent care visit, not an office visit) of 45-59 minutes with a code typically used for psychiatric patients. I have appealed the bill twice, only to be told that the level of care was appropriate for the circumstance. There was no care provided. They’ve also not provided the requested line itemized statement. Their “itemized statement” shows the charge, what insurance paid, and the copay due - not a line itemized statement.

Steer clear of this clinic. The Blue Diamond location is much better to deal with.

Source: Google

★ 2

This place is HORRIBLE. I scheduled a time for my new employer drug test, printed out my pass, uploaded my ID, and STILL when I arrived, I sat there for a half our, still had to give them my ID. The questionaire on the website required information that doesn’t even pertain to the visit. Not to mention the lady at the front was rude. Not a good experience.

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★ 5

Dr Avelina Coleman took her time with me. She listened and heard what I was telling her. She’s very kind and professional. From check in to check out, great care!!! Thanks for getting me on the mend!!!

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★ 5

Amazing staff and service! I usually go to the one in Henderson however I moved to a different area and this one was closer! It’s just as great I will be returning if need be.

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★ 5

Avelina is the best and sweetest 10/10 would highly recommend.

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★ 5

First time coming here and I had a great experience! Everybody was nice and attentive, this is going to be my go to urgent care from here on out.

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★ 5

I went in for a cut due to an injury but it ended up requiring stitches. The check in was very smooth and the doctor was thorough and patient as I was very nervous for the numbing and sutures. However everything went well and I will go back in 10 days for removal of my stitches once healed. I appreciate everyone there.

Source: Google

★ 5

The staff is amazing.!

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★ 5

How is this for review:

I had a great experience at CareNow Urgent Care in Southern Highlands, From the moment I walked in, the staff was welcoming, professional, and efficient. The check-in process was smooth, and I appreciated how organized everything felt, especially during a busy time.

The medical team took the time to listen to my concerns and made me feel comfortable throughout the visit. They explained everything clearly and didn’t rush through the appointment, which made a big difference. The facility itself was clean, modern, and well-maintained.

Overall, I felt well cared for and would definitely return if I needed urgent care again. I also wouldn’t hesitate to recommend this location to friends and family looking for reliable, prompt medical attention.

Source: Google

★ 5

I had a great experience here! I was dealing with a clogged ear, which was quite uncomfortable. They took me back, and Rania was super quick and got me hearing again in no time. Haha!
Thanks, everyone!

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★ 5

The best neighborhood clinic, great staff and never have to wait too long to see the doctor. Way better than UMC that’s for sure.

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★ 5

Great service. Everybody highly capacitated. Thanks a lot

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★ 2

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★ 3

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★ 5

All was 👍

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★ 5

Fast and professional, listened to my symptoms and treated my symptoms with care.

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★ 5

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★ 4

Friendly easy to schedule an appointment on line staff was friendly and very professional Dr was also very nice our wait time was not bad given that it is an urgent care center and there was 2 other patients before us .

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★ 1

What an actual joke of an ER. I hurt my ankle. I had to wait an hour and a half for the x-ray tech to get there. They can’t even see the images.The NP, Jerry was horrible. he can’t even pull up my images. So I asked for a boot for my ankle to help me protect it.He said no. He wouldn’t even give me crutches. He didn’t send over any medication’s including ibuprofen. I asked him if there is a fracture will I be splinted because that is the standard of Care, and he said no the store-bought brace I have is good enough for a fracture. That is absolutely not the standard of care. . I Left in more pain than when I came in. Don’t waste your time.

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★ 5

I was very well cared for,staff very kind.

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★ 5

Quick administrative check in with accurate wait list projections , made this an easy process!

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★ 5

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★ 5

I am in LV visiting my sister. I broke my foot yesterday, and went to the clinic. The doctor was so competent and kind. He even followed up with me at home.

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★ 2

Waited 25 minutes to see someone

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★ 5

Avelina Coleman was kind, friendly and thorough. I definitely will be back when I don’t feel good. Thank you

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★ 5

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★ 5

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★ 5

Avelina is great and so is the rest of the staff. Very clean, efficient urgent care center, highly recommend!

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★ 5

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★ 5

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★ 5

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★ 1

Don’t waste your time and money.

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★ 1

You guys asked for a review well here you go. 0 stars starts with avelina coleman worst experience with her i should have read reviews cause im not the first, avoid her like a plague. Obviously more worried about going home instead of providing with an accurate diagnosis. Stated i was good to go to work i do hvac I made clear to her which includes excessive climbing, lifting, overhead reaching and shoulder usage. I can barely lift arm over shoulder height without being in pain. Now imagine carrying 20-100 lb equipment/parts for 16 hours a day. Not a real bright individual and truly should question her profession as a nurse practitioner, if all shes worried about is going home and not giving patients proper care. People when I got there were flying in and out, I thought it was a good thing. But I seen they wanted people in and out so they can leave. (It was close to closing, in this field no excuses) NP avelina, the weird girl in the back behind the desk wearing a face shield that does absolutely nothing but walk in with attitude handing discharge papers simply are a poor example of how to treat patients.

On a positive note kudos to these other ladies, the lady at the front reception. She was great, you can tell she wanted to go home. But still maintained a smile and held a positive attitude. I thank her for that.
My nurse ana-maria she was great as well, took her time and made sure I was heard, unfortunately so the doctor... im sorry nurse practitioner can ignore. Not avas fault. Kudos to those girls keep up the great work and customer service.

Really will be considering contacting the medical board about my experience with ms coleman. Right after I get a second opinion from a real doctor.

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★ 5

From the front desk to the nurses to Dr Jensen everyone was so kind, caring and amazing!!! Wish you were a primary care office. So glad this is the closest Urgent Care to me.

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★ 5

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★ 4

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★ 5

Dr. Keegan Drawe and his MA Crystal were so kind, caring and professional during my most recent visit. Crystal is extremely nurturing and really makes the visit comfortable. Dr. Drawe was also extremely knowledgeable with getting me back to feeling my best. The absolute best urgent care in all of southern Nevada.

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★ 5

They were quick to get me in with the online check in system. They listened to my concerns and quickly got me help for what I needed.

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★ 5

I have visited CareNow multiple times at Southern Highlands location. Setting appointments through there portal makes it easy and convenient. Thank you to all the staff. Until next time.

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★ 5

I recently visited this urgent care, and I specifically want to recognize Karla, the medical assistant who took care of me. I was there for about 3 hours, and throughout the entire time, she was incredibly attentive, kind, and professional.

Karla consistently checked in on me, made sure I was comfortable, and showed genuine care and compassion. It’s not easy to maintain that level of attentiveness during such a long and busy shift, but she truly went above and beyond.

This review is entirely for her—because if it weren’t for Karla, my experience would have been completely different. She made a stressful situation much more manageable, and her dedication to patients really stands out.

Please recognize Karla for her hard work and commitment. She is a huge asset to your team.

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★ 5

Simone was attentive, caring and thorough. Was very happy with my experience and treatment.

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★ 5

Fast, effective, clean facility! Nice + professional staff. Doctor listened about concerns and issues.

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★ 1

The place customers experience is cold. From the check in person to the physician. I came in to get checked out for my eye and my chest cold but the physician came in for three seconds and told me we will be giving you a steroid without even looking at me. I paid $70 copay and spent 3 seconds with the physician, so not sure how confident I feel about the care or medication. I will pass and this will be the last time for me and my family at this urgent care.

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★ 5

The entire staff was very friendly. Thank you for the outstanding service.

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★ 5

I had such a great experience at this location of Care Now Urgent Care. The front desk receptionist, nurse, and Dr. Tuan Nguyen were all very kind and welcoming. Dr. Nguyen was compassionate, attentive, and made me feel genuinely cared for. It’s rare these days to find a doctor and team that treat you with such warmth and empathy. I’m very grateful for the care I received.

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★ 3

The providers here have always been lovely and very caring, however I register online for a reason so that I don’t have to spend hours waiting in a clinic with a bunch of sick people. I registered online, received a text message that they were ready for me and then had to sit waiting for the doctor for over an hour. When I asked how much longer it would be, I was told there was only one physician on staff so I asked why they would text me to tell me they’re ready when they’re not and I was told it’s the system texting me and not them. Bottom line is the system then needs to be fixed to prevent this. It’s unacceptable to be sitting here sick waiting to be seen when I could have been at home resting until the doctor was actually ready to see me. Funny how they’re so quick to take your co-pay but not so quick to actually see you for why you’re there.

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★ 5

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★ 5

This urgent care was great. Today the lady verified my insurance and got me in right away since I couldn’t get in yesterday. The doctor was kind and understanding and took care of me promptly. The ladies at the front desk were truly kind!

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★ 5

Efficient communication

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★ 5

Avelina Coleman, NP was friendly and helpful to the patient’s needs to recover as soon as possible.

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★ 5

Adeline Coleman was great! Super sweet lady and works at a very good pace!

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★ 5

Such great staff 🫶🏼very attentive They all listen to your concerns. NP Avelina Coleman is great and got down to my issue . I highly recommend if you need an urgent care go to this one

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★ 1

Did a web check in but still waited an hour

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★ 5

Quick, professional, attentive and thorough

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★ 1

This was the worst Urgent Care (the Caregiver), I’ve visited. When I walked-in the lobby to sign in, there was only a couple waiting. The Receptionist was nice and polite, the MA that took my vitals was nice and professional as well. My issue was waiting in the Exam room another 30 plus minutes while the Nurse Practitioner had various conversations, doing charting and doing paperwork while I’m waiting in discomfort. When the MA asked my level of pain, I responded that I was a 5 or a 6, maybe I should’ve said higher? I finally just left, of course when voicing my dissatisfaction to the Nurse Practitioner on the way out, he simply said that he was sorry that I felt that way. My spouse visited the same Urgent Care last week and everything was excellent, to include the female Nurse Practitioner on duty.

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★ 5

Grateful for the staff and providers at this convenient location. Excellent service, and the ability to wait in line virtually is so great.

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★ 5

I can say it was a very seamless visit, I get a bronchial infection like clockwork this time of the year. NP Coleman was right to the point and laughed because I was here the same time last year. The front desk was also very helpful and accommodating i believe her name was Zaya or Nayda. Thank you CareNow for getting me back to work in a fast manner, this time though i needed a tetanus shot and wound clean🥺 NP coleman cane to the rescue again☺️☺️☺️☺️☺️☺️☺️

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★ 5

The provider (Avelina) who saw my daughter was kind and caring. We really appreciated the great care.

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★ 5

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★ 5

Awesome

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★ 1

WORST CLINIC! Damn near felt like they cared about getting paid only and sending us off to have someone else deal with us. (I dont write reviews but this got me very upset)

We usually go to the one on Maryland and they actually care. I had to take my dad to the urgent care because both of his feet were swollen, mind you we went for this before at another location and they treated us. He could barely walk and they didn’t ask if we needed a wheelchair, so I thought they didn’t have one. So then we got seen he said he had to send us somewhere else to get an ultrasound on his feet and he cannot prescribe anything to us for his pain or inflammation. Also he said that the location he is sending us to was called an ER at lakes but is sending us to Las Vegas blvd since it’s closer, but he said they work with them and is same company, said they weren’t a real emergency room. So I was trying to understand that was protocol. As we were leaving the doctor (found out he was a NP, not doctor) told the nurse to give us a wheelchair in front of us and she asked us if we would like a wheelchair…. I tried paying no mind to it because she was a little foreign but just a little irritating that you seen us struggle to get inside and out and didn’t care to ask if we needed one. I really thought they don’t have wheelchairs there. ALSO as we checked out, she didn’t hold the door for us for me to push him out the door, I had to say it out loud “so she’s just not going to hold the door for us?” That another patient in the lobby had said they’ll help us! But how do you expect me to push him out the door if that other patient wasn’t there?
I had obviously asked if we go to this new location, is the co pay going to the next since he wasn’t treating us. He said he didn’t know, which confused me because if they were the same company why would we have to do another co pay.
We went to the ER on Las Vegas blvd, they got us in quick cause no one was there but I asked the nurse if it was a real ER because it looked exactly like one and because we were told it wasn’t a real emergency room and that “it just has the ER in their name”.. she got really upset and told the lead nurse and she came to talk to me and got information to call this urgent care. They spoke to the NP they sent us and told him off.
The ER doctor immediately looked at my dad’s feet and said it was gout (which we most likely knew it was) and just prescribed us medicine for it, didn’t need ultrasound or anything. I definitely complained to the ER staff about our experience at care now urgent care and he said he dealt with them a few times and got complaints. He also looked at our papers and he’s like he’s not a doctor he’s a Nurse practitioner.
If the NP genuinely didn’t know, he could’ve just told the other doctor that was in (I seen her) for advice or tell us he can give us a refund on our co pay.
We had to pay $60 for him to do nothing and transfer us, and then ER $150!! For the ER to just give us medicine.
Sometimes I get protocol, but my dad went to care now urgent care in Maryland and they treated him the same way as the ER did. WITH CARE!
So now I am on the phone with customer service and asking for a refund, because we are not paying them for not treating us.
The Nurse practitioners name was MARCUS ALLAN MERCADO and I didn’t get the nurses name, but she was a little foreign, short curler hair I believe with glasses.
He also gave us a little attitude since my dad wasn’t understanding why he couldn’t prescribe us medicine, then we got even more mad because that’s exactly was ER did anyways. And his feet swelled down within hours after that.

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★ 1

even if i had to bring in a random dying civilian from the street i would purposely drive past this place to get to the next i have never had a provider had to google one of my prescriptions and its purpose then proceed to tell me that my condition doesn’t exist

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★ 5

Each and every time I have to go to Urgent care, I always get the best care. Fast, efficient and friendly. Robert Estreller is always great!

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★ 4

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★ 5

They worked with a sense of urgency and delivered results quickly with great attitudes.

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★ 5

Nurses, Doctors, and staff are amazing at Southern Highlands. Always there for your every need, extremely friendly, I’ve never had an issue with them. Everytime I go I feel well taken care of and they never rush and are very thorough with their patients.

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★ 5

I visited CareNow Urgent Care at Southern Highlands & Cactus for the second time, and once again had a great experience. Avelina Colman, NP, is very professional and attentive.
The front office staff, Katalin and Heather, are super kind and sweet, and the medical assistants, Dawnny and Rania, along with Moises in X-ray, are also very professional and helpful.

I like that I can either walk in or make an appointment online, which is very convenient. I was able to get my prescriptions without any issues. The location is very convenient, and having Smith’s Pharmacy right next door makes it even easier.

Thank you to the whole team for providing excellent care and a positive experience!

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★ 5

Very quick and efficient thanks CareNow!

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★ 1

Very frustrating.
Dr was rude. Asked my med allergies the prescribed something I am allergic too. Now everything is closed and I get to feel lousy even longer.

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★ 5

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★ 5

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★ 5

Quick registration / check.in and quickly back to see the provider. Avelina was very nice and did a great job. The whole process was so much easier than I expected. Whenever I need medial attention I will be back.
Brad T

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★ 5

Diligent and efficient care. Great staff and providers. I had minimal wait time and felt I was listened to. Thank you

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★ 5

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★ 5

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★ 5

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★ 5

They were awesome, super helpful, got me what I needed

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★ 5

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★ 1

This was the worst experience I have experienced in an emergency ever. If I ever need to go and have medical attention quickly, This facility will not get my business,I would rather suffer, the reception was uncaring other than asking for payment. The doctors spent .10 seconds looking at medical concern. I felt completely unsatisfied when I left. I was inn and out in less than 30. Terrible experience what-so- ever!!

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★ 1

I’m sharing my experience in the hope it helps others and prompts better service.

- I had an appointment scheduled for Saturday. I was told my prescription would be sent to my pharmacy.
- Avelina Coleman, NP, made an error with the quantity on one of my prescriptions. Because of this, the most important antibiotic couldn’t be filled by the pharmacy.
- today Sunday morning, I called the urgent care and waited on hold for over 20 minutes for an update. Frustration grew, so I went in person to explain the situation.
- I was told Avelina wasn’t there that day and that they would try to communicate with my pharmacy to resolve the miscommunication. As of now, I still don’t have the complete prescription, and the ongoing delay is causing unnecessary inconvenience.
- I asked for supervision, and there appears to be no supervisor on-site. It also seems that other NPs or doctors don’t step in to help each other improve the situation, leaving the patient to manage the problem alone.
- I’m still waiting for a solution, and it’s not guaranteed that one will come. As a result, I’m left trying to recover without the antibiotic I need.
- I’m a realtor who loves and supports my community, and it’s a shame this location—part of my community—delivers such poor service.

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★ 5

My visit on 2/6/26 with the Np (Avelina Coleman) im giving her 5 stars.

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★ 5

Avelina Coleman. Very hospitable and very knowledgeable. Cares about her patients.

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★ 5

Avelina got a piece of glass out my foot easy !!! I was not able to do it without her pain free and quick thank you so much. !

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★ 5

5 stars all around! Thank you for the help

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★ 5

I believe this is my first time going to this location. From coming checking in and leaving. Excellent service. I will highly recommend this location.

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★ 5

Dr coleman was Amazing and staff!! Was in and out faster then McDonald's drive thru

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★ 5

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★ 5

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★ 5

Nobody likes going to the urgent care, however if you ever need to this is the one to go to. Everyone is super friendly and we were in and out fast.

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★ 5

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★ 5

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★ 5

Donnie is kine, professional & efficient.

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★ 5

Thank you for getting me on the right path to healing David L! Staff was amazing.

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★ 5

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★ 5

Everyone was friendly, only there for 20min.

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★ 5

Amazing service. Ms. Avelina is the best.

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★ 5

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★ 5

Dr. Coleman Avelina was wonderful with my son, Dilan. She carefully checked him for flu, COVID, strep, and even ordered a lung X-ray to be safe, as someone at his school was diagnosed with TB. She was kind, welcoming, and explained everything clearly. Thankfully, he’s fine—just a viral infection. We really appreciate her care!

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★ 5

The clinic was clean and well maintained, and the staff was professional and informative. My son is very anxious about being poked or prodded, but they were incredibly patient and explained each step before doing anything. That really helped put him at ease. While this level of care should be standard, it’s not always the case. We truly appreciated being treated with genuine care rather than just another number.

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★ 1

My wife was the patient and is writing the review. I will never use this location to get any treatment no matter how minor. I have been a critical care nurse for many years and Have never seen a provider that was not interested in doing her job, lack of compassion and rather sit around then provide professional care. As I was waiting for her to come in for evaluation for too long, one person in waiting room. In i got a text at CVS that new medications were prescribed, not even seen the provider yet, spent less than two minutes listing to my lungs only n left the room after i asked for a chest cray since i had respiratory difficulties over a month. She then asked why didn’t you tell staff you wanted a CXR. Last time I checked, evaluation should be warranted. Waited another 30 minutes or more and open the exam door to ask B what is going on? Then after the CXR she told staff to close my exam room door. I guess I was distributing her. The ancillary staff great. Get a new provider not worth any visit with her.
So disappointed, retire if you’re no longer interested in helping people.
Signed Disappointed.

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★ 5

I had a great experience at this urgent care! I was in and out within 30 minutes and everyone I interacted with was very kind and welcoming. Highly recommend checking in online before coming to avoid a long wait… Will definitely come back here again!

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★ 5

Easy walk-in instructions. Went for a Drug Screen and the process was quick! Great staff too! Highly recommend :)

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★ 5

I was really impressed with my urgent care experience. The online check in was super convenient. It notified me of what place I was in line to be seen and when to walk in so waiting around in waiting room was not necessary. My visit experience all around was great. Front staff was very friendly. Back staff was very professional and accommodating and made me feel at ease. I was especially impressed with how they gave me a referral to see a specialist. Other urgent care I’ve been to will recommend seeing a specialist and leaves to you to handle it on your own. CareNow’s call center called me the next day to set up an appt with a specialist. Overall, I hope not to have to go to an urgent care anytime soon but if I do CareNow will definitely be my top choice to go to.

Source: Google