★ 5

Dr. S. Hampayes is very nice very knowledgeable very respectful and fast with her appointments I recommend her as your doctor

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★ 5

This Buffalo location is amazing. Dr Carlos Cendan and staff are great. They smile with meaning and are truely looking out for ones wellbeing. I will highly recommend Dr. Carlos Cendan and staff to everyone. If any Veterans see this post please tell the VA to recommend the buffalo location for Center for Wellness Orthopedics, Pain and Spine. Thank you Dr. Carlos Cendan and staff for an encouraging experience.

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★ 5

Dr wentz has a great bedside manner and he is thorough .

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★ 1

As a medical office, I have to leave a urine sample every 30 days to obtain minimal pain/nerve medications for a condition that has yet to be diagnosed. The toilet outside of the nursing station, is dirty and has rings built up on it. The last time I had an appointment, there was still fecal matter in the toilet. As a medical facility, this is not acceptable.

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★ 5

They give attentive and awesome care!

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★ 4

Less stressful Dr talks to you.

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★ 5

Always been treated with respect and the crew at this office are very respectful and polite thank you all at this pain management clinic

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★ 5

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★ 5

Great service and great people 💯

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★ 5

Awesome people, aways feel comfortable there. Glad I found this place. Everyone is happy, seems like there's no drama in the work place.
FNP-C Simin, is very professional and tells about all the options that are available.

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★ 5

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★ 5

Josefha is the best and very helpful as well as Carlos

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★ 5

They were professional efficient and friendly.

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★ 5

Absolutely recommend this pain cliinic . If your in pain they will help. I always fell heard.everyone. is kind and professional.

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★ 5

I would go back in a heart beat. The doctor was very attentive

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★ 1

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★ 5

I enjoy ms.josefa from Titus Ellis.

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★ 5

Amazing staff and facility! Thank you!

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★ 5

AWESOME experience, AS USUAL! In my wildest dreams I NEVER thought I wouldn't mind having to go to a Dr's appt but the comfort and ease created by the Buffalo office is something I look forward to. My team, led by Carlos is THE BEST!! I don't remember what my nurses name was last time(I'm so sorry!) but what a kind, caring & professional person she is, she even used my preferred name AND said it correctly!! I LOVE THIS TEAM, THANK YOU!!

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★ 5

Very happy

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★ 5

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★ 5

The providers and staff are amazing. They have several locations in the valley. Yet the experience as a patient stays the same. Which is very comforting.

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★ 5

Very friendly staff and I’ve been a patient for over a few years. Staffs always king and the facility is always smelling fresh and clean

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★ 5

This place is great

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★ 5

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★ 5

Very professional, everyone is here is very nice

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★ 5

A wonderful doctor and a wonderful clinic.You will be lucky if you get in to see the doctors in this clinic.

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★ 5

Staff was professional.

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★ 5

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★ 5

I trust Dr. Harlyn with my life. She's so patient and helpful. Just an outstanding person and very caring. Dr. Harlyn is very educated and helped me a lot.

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★ 5

The staff is always on top of it. I get alerts for my appointment and my Doctor is kind. This is a great place to come.

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★ 5

These guys are great Harlyn is Amazing! Definitely recommend all locations

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★ 5

Every one here we're awesome thank you

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★ 5

My experience was great! the office on buffalo is very clean and I love how the exam rooms are very big

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★ 5

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★ 5

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★ 5

Professional, and caring place. Always clean and tide so i love going there for my visits

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★ 5

Dr Lee ...Replaced..my right Shoulder 2 Yrs ago...If U Have Any Doughts Dont......Dr Lee And Staff R Excellent...Thank u Dr Lee..

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★ 3

Entering in the young lady at the desk was enormously courteous, she made me feel very welcomed 🙏🏾. The nursing assistant was also courteous and welcoming. When speaking with the doctor Carlos I felt very rushed throughout, having to interrupt him while speaking I felt I was being disrespectful, but that is the only way I could get to express my needs. I expressed that I noticed advertisement in the room that I was in showing some of the other options. He did order an MRI to see if some other options can work to relieve my constant pain.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Keep on doing what u do...It works. Thank u

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★ 5

Harlyn has been one of the most compassionate and understanding doctors I’ve ever had. Living with chronic pain and recovering physically has been an incredibly difficult journey, but she has always treated me with patience, respect, and genuine care. I never feel dismissed or rushed during appointments. What stands out most is how much he/she truly listens. Pain management is not just physical — it affects every part of your life mentally and emotionally too — and I’m grateful to have a doctor who recognizes that. She has helped me feel hopeful during some very hard moments and has always worked with me to make sure I’m as comfortable and supported as possible throughout recovery.
The staff has also been kind, professional, and helpful every time I’ve called or come into the office. I’m very thankful for the care I’ve received and would highly recommend Dr. Harlyn to anyone looking for a compassionate and knowledgeable pain management doctor.

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★ 5

This center was very quick with scheduling and everyone was very nice. Dr. Harlyn was absolutely great and made the process of recovering after a car collision very seamless!

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★ 5

My chiropractor referred me here and said this is a great place to go. When I came, everyone is friendly and answered all my questions. Dr. Harlyn is good. You don’t wait a long time in the lobby. Very good!

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★ 5

Thank you Harlyn for your professional services and dynamic team.

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★ 5

Professional service

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★ 5

I highly recommend Center for Wellness and Pain. Every provider that I’ve seen has listened to my concerns and developed a plan to get my health on track. I absolutely love my provider Harlyn and the entire team at the Henderson location.

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★ 5

Excellent

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★ 5

It’s been a great experience here. No complaints. People are respectful. Harlan is good.

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★ 5

I had such a great Experience with the Center for wellness after my automobile accident!
Thanks to the entire staff, lead by Harlan Veloso that guided me through all of the doctors office visits and finally the spinal injection procedure…I cannot give enough thanks to this incredibly talented team of professionals that got me back on my feet, thank you all so much for everything you’ve done for me!

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★ 5

Ever

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★ 5

Everyone at the Buffalo facility is very professional,cordial and will put you at ease. No need to worry. Carlos is the nicest person in the medical field. And I’ve been seeing a lot. Josepha, the assistant is a real gem of a person. I highly recommend this place!

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★ 5

Great staff

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★ 5

This place is amazing, they listen to your concerns and come up with a plan! The staff is super friendly.

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★ 5

The staff for the Center for Wellness were absolutely delightful. From the staff friendliness to the doctors knowledge of my injury and how to treat it, my appointment appointment and consultation was spectacular. I would highly recommend.them.

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★ 5

Today was my first visit! I can not say enough about this practice! Everyone is so friendly! They actually listen and care about helping their patients. I wish i would have found them sooner. I wish more doctors were like these ones!

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★ 5

Orthopedic pain and spine of America is an amazing place they are helping me with me pain in my lower back i had pain going into my legs and so far I have had one injection and pain is gone I dont feel it in my leg but im only at the beginning more relief to come if you experience back pain come here they got you

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★ 5

I’ve been going to this office for years and I love the staff and my doctor, Carlos. They’re very attentive, get me in if there’s an emergency and I’m in and out quickly on my appointment days. I highly recommend this practice, you won’t be disappointed.

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★ 5

Carlson especially, managed my medication prescriptions with ultimate care and consideration, an angel of understanding and action! The staff is beyond friendly! My appointment time is honored with no waiting in the lobby!

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★ 4

Very professional and friendly. Jenny was great.

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★ 1

They suck! If you have hours and hours to wait for a doctor, then go there, 5 hours for just 2 visits, HELL NO. I don't recommend this place at all.

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★ 5

Overall experience is great. Everybody is nice and helpful. Harlyn is great and took care of me very well. She got me to the next step and would not want to see other providers. My pain is still there but manageable.

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★ 5

Polite and friendly office staff and phenomenal doctors

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★ 5

The very best of the best 👌 👍 🥰!!!... I absolutely love, adore, and appreciate everyone at The Center For Wellness And Pain Care Of America!!!... They truly go "above and beyond" to ensure one's quality of life,, and eminate the energy of pure joy and bliss, while doing so!!!... My monthly appointment is my favorite day of the month!!!... I honestly feel the love!!!... They're amongst the most caring and wonderful people, I've ever met!!!... One last thing ~ Botox for migraine... I call it my reason to live,, lol!!!... Erik G.L.

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★ 5

Great doctor. Knowledgeable and thorough. The front desk staff and nurses are courteous and helpful.

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★ 5

Every visit, the people here have been very nice and courteous. I highly recommend this place without a doubt. Harlan did a great job.

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★ 5

Excellent experience. No issues with scheduling. Harlyn is good and beautiful. Doctors are skilled in pain management.

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★ 5

First off, Dr. Swag Fit, your employee, JEMA, at the 401 Buffalo Center, freaking ROCKS!!! I love her so much! She is so caring, will jump through hoops to help you out, and time after time she goes way and beyond. Jema, you make that center, and you are the reason why I haven’t went to another pain management closer to where I live. Dr. Swag Fit, you would be crazy to ever let Jema go, and she definitely deserves a raise and most definitely a promotion! And now I must say the same about Dr. Carlos. When I go see him every month, I truly feel I’m seeing my doctor who actually care about what I’m going through. Dr. Carlos always had my back when interference occurred that stopped my treatment. You two, Dr. Carlos and Ms. Jema, I wouldn’t trade you two in for any other EVER! Thank you both for truly caring about me and my health. Sincerely, Telvon Taylor.

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★ 5

Dr Carlos Nunez is best pain doctor to go to. He is awesome.

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★ 5

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★ 5

Always listened to, Easy to coordinate care with other doctors.

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★ 5

The team (i,e nurses, receptionist, Jema, and Carlos) is always so kind to me and attentive to all my questions. I always feel important and well cared for as one of your patients. Thank you all for the brilliant services I receive.

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★ 5

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★ 5

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★ 5

Carlos is professional efficient and helpful. And now the fronts is very very professional and helpful. Love the professionalism the cleanliness the people in Carlos is the best. There’s a reason why he’s always booked.

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★ 5

We have an adult son with special needs. My son is non verbal. Carlos FNP is our son's provider. He is very patient at our appointments. He listens to us (my husband and I) We are our son's legal guardians. Most importantly he talks and watches our son's body language. Some other doctors/providers don't even talk or look TO my son. Carlos SHOWS respect to our adult child. In Las Vegas it is difficult to find a provider that treats and listens to us and at the same time talks to my son as an adult and not a child. It is refreshing to find a provider that is both knowledgeable and KIND.

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★ 5

I absolutely love the staff !! The care is amazing and the staff really cares . From the NP’s to the Ma’s and manger . I wouldn’t want my pain managed by any other practice !! The manager Jenna is super nice and caring ! Justin and Mya always greet me with a smile and kindness . Highly Recommend this practice !!

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★ 5

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★ 5

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★ 5

I am very pleased with the doctor and the staff they are very nice and polite with this being my first-time seeing the doctor

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★ 5

Professional helpful and understanding

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★ 5

This is a GREAT office is love these ladies and guys here taking care of my health ❤️ ♥️ 💜

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★ 5

Dr Wentz is always attentive and care about my health

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★ 1

Front desk clerk not very friendly. She speaks too quiet hard to hear. Does not listen to patient while we tried to explain one of the Doctors no longer took our insurance so we needed one that does. The office had already rescheduled us twice because of this. She still scheduled us to come back to the wrong doctor. Loved the PA Angeline very good.

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★ 5

My experience was satisfactory

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★ 5

Excellent doctors and knowledgeable staff.

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★ 5

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★ 5

I see Carlos when I come there.
He really has helped me a lot he knows I've been through a whole lot just last 6 months and he's been caring and understanding and still taking care of business

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★ 1

Horrible. Waited 45 minutes and still didn’t see a provider. The staff is completely aloof. They had no idea why I was there. They kept asking me about prescription refills when I needed them to look at my MRI. They hadn’t even pulled the results yet or looked at them prior to becoming horrible horrible horrible stay away.

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★ 5

My experience has been great. I’m always impressed with the kid in front who remembers my name. Everybody is wonderful at the Henderson clinic. Thank you Harlyn.

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★ 1

Horrible, no sense of compassion or consideration of other people's time. I had a telehealth meeting with Dr. Lim, which was scheduled for 17th December at 3:30 PM. I booked this appointment over a month ago. This was supposed to go over my post op results. I logged in a couple of minutes earlier that day and waited for over 15 minutes, before calling the office, to see what was going on. I was on hold with an outside answering service source, who could not reach the doctor or the doctor's assistant. After about six to seven minutes of waiting, I asked to be transferred to the front desk agent. Again, the operator had me on the line for another four to five minutes trying to reach the front desk agent. I informed the agent, who could not reach the front desk, that I needed to be back to work and requested to not be charged for this visit. After I disconnected I went on the floor to work.
Im a supervisor and at work I need to have my phone on me and answer all incoming calls, as it could be from other employees or other offices in my district. I received a call from Dr. Lim wanting to know if we could still do our visit? I explain to her that I am unable to as I'm at work. Dr. Lim, then, wanted to know when we could reschedule? I, again, explained that, as I'm at work, now is not a good time for that and disconnected the call. A couple of minutes afterwards. I receive another call, from an office staff member, wanting to reschedule the visit. I explained, agian, that I'm at work, can not talk, and disconnected the call. About an hour after that, I receive another call from another office staff member wanting to know when I can reschedule the visit. By this time I'm livid, and angerly explain to the staff member that I am currently work and now is not a good time, then proceed to disconnect the call. By now this has become borderline harassment. I received a text message 10 minutes later from their office staff member, Vel, apologizing and explaining that I won't be charged.
But what frustrates me is that in the text message, Vel, explains that their telehealth sessions are usually scheduled for the end of the day and that there was delays in office appointments that day.
One, if you know that there's delays your staff should contact the patient to explain the situation and allow them the option to either wait or reschedule. Two, this appointment was booked about a month in advance. If your telehealth session are usually booked at the end of the day, then that should have been explained from the start. Three, when a patient explains that they're at work and can't speak, please don't proceed to call them three times in a two hour period, just respect their wishes.

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★ 5

Staff and providers are always pleasant and on time for my appointments
Office is clean and I never have any problems

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★ 5

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★ 5

Been coming to this practice for a couple of months now,the front desk Zach remembered my name everytime I came in and helped me out when there was a problem with my medication.All in all it has been a great experience with this office.Would 100 percent recommend.

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★ 5

Highly recommended for all pain management. Outstanding staff

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★ 5

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★ 5

Friendly staff, minimal wait, and clear overview of next steps and options

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★ 1

Been coming here over 3 years and never a problem
Last month I had a issue that was corrected but I was told not to come back for my medications any longer. Sometimes bad things happen to good people and this was beyond my control, they have no compassion and now I'm suffering. JUST HORRIBLE

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★ 5

Great experience

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★ 5

Couldn't be happier. They are very nice. They listened to me and took the time to have me understand my next steps. Couldn't ask for a better doctor 😊

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★ 5

Excellent 👍

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★ 5

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★ 5

I had Dr Campbell when he was at another facility. Dr Campbell left and I could not find a Doctor to care for my back. He is not like these doctors who are money driven. So I found him and I am definitely going to make a appointment. Dr Campbell is the best.

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★ 5

Like I said big turnover in your Buffalo office and some people are not kind the front desk is wonderful but I only wish that a doctor would stay there I've gone through Dr Neville Campbell the owner who I brought 100 patients to you I went through Dr Alexander Dr Tran and now I'm with Carlos who is not a doctor who doesn't really listen or understand my lupus and the pain that I'm in. This is not quality of life for me but I don't know what else to do I just keep going and following your rules. I go back for another MRI which I had an MRI done last year it took an hour now I'm going through another one and it's not easy because I have to have an open MRI cuz I'm claustrophobic but every time make an appointment I end up in the hospital because my lupus is attacking my lungs it's very painful I don't know what else to do but I'm getting it done so that's that. I miss you Dr Neville Campbell when you ran the office it was smooth it was great I don't know what the problem is now but I'll never leave because I think you are a wonderful doctor and your wife is just as good. Please try and find someone for the Buffalo office please I beg you. Thank you with respect, your patient who's been with you since day one

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★ 5

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★ 5

A positive experience. NICE...

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★ 5

Caring! Attentive! Knowledgable! Friendly! Patient! Concerned! Answers questions to my satisfaction! What more can I say except I HIGHLY recommend CWPC, Dr Campbell, Dr Wentz, Brandi (medical assistant), and entire staff.

Whenever I hear of someone looking for a pain management physician I immediately refer them to CWPC. Give them a try. I am sure you won't be disappointed.

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★ 5

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★ 5

Dr. Bruce is a great doctor. The staff is helpful and I have been treated well. My only complaint is the parking lot mainly because it is always full.

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★ 1

This place used to be so great when Dr.C and Dr. Ruben were in office but now it’s trash. The PAs don’t listen and just push meds on you without showing concern. I literally told the doc I was having reactions that sent me to the ER two days in a row and he proceeds to prescribe be the SAME meds again today. The wait times are crazy and the office always smells bad and is extremely dirty. The receptionist leaves for long periods of time and I could go on but what’s the point and no I would not like a call. Do yourselves a favor and just seek another pain clinic. The VA just doesn’t care about the quality of care we receive anymore.

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★ 4

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★ 1

Horrible

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★ 1

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★ 5

I always get e cellent trearment

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★ 3

Last visit was post-ct scan and the provider was very concerned with the changes since last, suggesting injections and other medications. This visit (same provider) told me I'm taking too much medicine and need to cut back. At least be consistent.

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★ 5

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★ 5

Very fast appointment and very clean and also the staff was always nice

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★ 5

I keep coming back and never had issues. Staff is pleasant. Harlyn is great. I get seen on time. Mae is down to earth. Geanny is pleasant. Everyone treats me like a human being.

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★ 5

Lovely attentive staff and doctors. Look forward to coming here for my procedure.

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★ 5

Great, Awesome Team, Great Doctor, Dr.Simin...

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★ 5

Jema is amazing, always goes above and beyond

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★ 5

When you walk in the office, you gree it front desk Help is very nice and my nurse. I can’t say enough about her. Thank you Dr. Nunez. He is a very good doctor..

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★ 5

I love it here. My experience is great and Harlyn really cares. Truly appreciate everyone.

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★ 5

Amazing Pain Management clinic I was in a bad car accident and Dr. Campbell helped fix me up with injections and their expertise and personability is second to none

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★ 5

I've been coming to the center for wellness and pain care since 2019. What a blessing. Harlyn is my girl and Dr. Campbell are amazing. I've noticed over the years that my pain has been improving. My low back pain moving to the leg has been better. I can walk more and stand better. I used to be off balance and now I don't need to use the walker all the time. I'm so grateful. Thank you

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★ 3

I was first seen on 8/21. We came up with a plan and I felt confident. Front office was kind, nurse incredible, Dr was a dream. They next day 8/22 I brought my current meds in to be destroyed and the two staff member that destroyed them assured me my new script will be ready by 8/23. No nothing was ready I frantically text left msg and called again Monday 8/25 the day before surgery I get a call that they were able to get me a partial script enough to last to 9/1 between withdrawal from old meds and preparing for pain I was beyond happy. Well insurance has told me they have failed to respond to denials since 8/23, 8/28 insurance claims they called them and they claimed they were working on it so no problem 8/30 it’s should be ready for your 9/1 pickup. Well the script looked funny so I called CVS who advised me not only did no reply to insurance all my scripts are null and void due the partial fill so no I can’t just buy 5 from the prescriptions it no longer exists mind I had 4 refills. not sure if it’s understaffed for the patient load, I am not sure who to believe at this point but this place no I’ve been fed lies for a week. I have pill for tonight surgery was 8/26. Nothing for tomorrow and the best advise CVS could give me is you will need to go to emergency room explain ur working with pain management. after so many different people called about this petty script and don’t forget script was initially sent 8/22. Zero status change, zero employee activity, lies to me, lies to insurance, lies to CVs. Why wouldnt u guys purposely make sure surgical patients do not have to worry about this part? No one should have to worry about pain medication after any surgery? I’m baffled and the biggest boot they have a department specifically for pharmacy. Hope to return to explain what the real problem was and vindicate wellness did nothing wrong but I won’t promise this will be the case. If anyone does have knee repair this knee bender with an ice pack on top this is magical. Pills help some definitely not a whole 8hrs as prescribed for me but a good 5/6hrs

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★ 5

Very friendly staff

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★ 1

This company is an absolute joke. I have asked 5 times to speak to their Administration team, specifically, Justin and he refuses to call me back.
The used the wrong billing code to refer me to quest for a routine urine sample.
It's cost me 255 dollars, with insurance.
Justin refuses to help. My insurance said it's the wrong referral used. Told CWP and someone was to get back to me, no one did.
They charged me 550 dollars for a urine sample in office, I did not do. My most recent visit, they have charged me over 900 dollars for and did not put through my insurance.
The so called billing department is in the Phillipines and they don't understand usa insurance.
Keep sending me back to my insurance company with no help from them.

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★ 5

I will like to thank all the staff and i would like to say to jema and Carlos thank you so much for everything you guys do very helpful very good service you guys have a wonderful heart i will always recommend all my friends and family you make us feel like family ❤️🙏🏻

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★ 5

Muy buena atención mencada te estar aquí en la clínica. Muchas gracias doctora harlyn.

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★ 5

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★ 1

I have been calling for 3 weeks now trying to make a first time appointment. The first call they couldn't find my referral. I called my primary and got the referral number for them. Every phone call I have made since they say that they will call me back and I have never received a return call. I even verified that they had the right phone number.

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★ 5

This is the Best Pain Management Office .
The Doctor are very knowledgeable and there to help and the Staff is Outstanding!!! Always grating with a smile… Come see Las Vegas fineness they won’t disappoint. Appointment time there is no wait… I totally love it

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★ 5

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★ 5

Harlyn Veloso has been an absolute angel and the staff is patient and thorough!

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★ 5

I love the service here at buffalo and the front desk!

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★ 5

These well deserved 5 stars go to Jema!! She was very polite and professional. It’s so refreshing to have someone thoroughly knowledgeable and provide an explanation. She took care of important paperwork for us in record time. Thank you Jema!!

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★ 5

Very pleasant.

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★ 5

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★ 5

I like it been nice to me I will still continue to go there on my appointment because the staff is been so nice to me

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★ 5

Excellent

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★ 5

The staff as well as the doctors are amazing

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★ 5

I have been here many years since 2019. I have seen just about every doctor there. It has grown so much since I started seeing everyone. Front desk is always personable and friendly, the MAs are always polite and the doctors and nurse practitioners or PACs are amazing. There have been maybe five times where i've ran into a bad seed. Today i'm not sure if that is what happened. She may have just had a rough day or been irritated, but she was not very friendly, it was 10am... Rarely looked up, rarely said anything. Just not friendly whatsoever and sort of had an attitude...Whatever the case is I hope she has a better day because she just seemed very unhappy. It was the front desk women. I, however, am not letting that one experience dictate my entirety of being at this place. I trust the doctors there. And those who are in the back helping me,office staff is always a big thing, but this was the first time I’ve seen this person there. However, if she does stay, someone may need to let her know, she needs to be a little bit more friendly to patients. I visit the buffalo location 5/18/25.

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★ 5

Son muy profesionales. Le doy 5 estrellas 🌟 ✨️ y muchos diamantes ♦️

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★ 5

I feel like I should post an updated review because I wrote one quite some time ago and while I still regularly refer people here, I think it's important to say that after being a regular patient here years later I still wholeheartedly believe the providers genuinely care and continuously look for new ways to help their patients. The first couple of years I bounced back and forth, primarily between Dr. Campbell and Dr. A. Now, I primarily see Paola, but I have seen Dr. Charles a couple of times and he was very kind and caring. Paola has been amazing. For years I had culinary insurance and I took advantage of the great benefits trying several injections and procedures. I went through consistent physical therapy, and I've always kept detailed notes of any changes, medications, exercises and regular MRI notes for myself.
Unfortunately, I had to leave my job when my Dad was dying and I kept my insurance as long as I could but it was unbelievably expensive to pay for. I asked Paola ahead of time about my options. I was so grateful when she explained a self-pay option. I wasn't able to afford the medications I'd been on for so long so I started researching comparable alternatives. I found a new job without health insurance 🤦‍♀️ so Paola helped me find other medication options. I was so surprised that such a busy doctor took the time to help little ol' me! My Walgreens is a nightmare to deal with so I had to send Paola multiple emails to straighten it out. She responded so quickly and was so very patient and kind. I can't say enough wonderful things about the level of care I've received. I'm so appreciative this office truly understands how overwhelmingly difficult it is to constantly hurt so much❤️‍🩹.

Both Doctors are Incredible! I feel like Dr Alexander always has suggestions and options for me to try. He truly listens and encourages me. When you're in so much pain, feeling understood and cared about are really important! As long as you're willing to put in the work, they will be right there with you!

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★ 1

Dr never listen she was 3 hrs late for my appointment had an attitude and rushed through appointment
K.r

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★ 1

f I could give anything less than a 1 I would. Appointment was at 2:30pm 5/29/2025. I did get email saying need to be at appointment 45minutes prior. However I did call at 1:54PM to let them know I was running late and said I would be in around 2:30-2:40pm. I arrived at 2:34pm. They the manager and person at front desk basically said I was late.
The thing is, when I called at 1:54PM, I should have been told not to even come. The drive is about 30-40 minutes. I speed and cut alot of people off just to get here. Only to be told I can’t be seen. So inconsiderate and inconvenient!
To all Veterans who gets referred to this clinic, request with VA Community Care to send you somewhere else, VA should not be waisting $$$ with clinics like this.

Source: Google

★ 5

I can't imagine life without my special people there that take time to help me. Not only do they help with meds for my pain but constantly offer new options to consider for more relief. I'm amazed that with my insurance I get this quality of treatments. I take uo a lot of time too but they always are patient. Thank you so much.

Source: Google

★ 1

Don't go to Dr Alexander,
unless you want to be lied to and have nothing but needles put in your neck and back. He's at LV Spine pain Center now. I've had somewhere around 25 surgeries within the last year,
so I didn't object to having any needles put in me, but I unfortunately need meds (until I get this new pain pump filled and managed). That's just a fact of having any quality of life. He's turned into one of the worst Dr's in town. Please disregard the great review that I had given him, before he lost his heart and decided to concentrate on his bank account. I saw Dr. Alexander who was caring, knowledgeable, not arrogant AT ALL. Which those of us who go through seeing these pain doctor's know is a very rare quality !! He didn't judge me, he just listened and we had a VERY GOOD conversation !!! I had to come back and edit this cuz after I saw the Dr one time they wanted to slash, and I do mean slash my meds all at once and was told that no-one got 30 mg oxycodone anymore. Unfortunately, I had to find another Dr. It is soooo frustrating what their doing to people who NEED their meds and have been taking them for decades. Thanks Gov. Sandoval (sarcastically) for making mine and thousands of other people's lives a living HELL. Due to your push for Assembly Bill 474. Now you can watch more people dying cuz they can't suffer this extreme slashing that your making these doctors do. Turning to heroin and buying tainted pills on the street, I heard has caused a 300 % increase in deaths within the last few months. If you keep this up Gov. Sandoval, you won't have to worry about hardly anyone taking narcotics, which I'm pretty sure is what you were striving for with Assem Bill 474.

Source: Google

★ 5

Carlos and Dr Campbell go above and beyond for all their patients. I have been coming here for years and I'm not sure how I would have made it with out them. Anytime relationship that continues as long as ours has will have some hiccups. I'm sure I have had bad days and sometimes small things occur but I have never felt Unappreciated or have not been cared for by their entire staff. I wish more doctors took the time to make sure their patients were okay. I know doctors I have had in the past were not a caring. This is how I know I am in the right place. Thank you Carlos!!

Source: Google

★ 1

Source: Google

★ 1

My whole experience here is a struggle.

I had an appointment back in August, with Angeline on 8/11/2024 after I had done a whole new set of X-rays on my lower back and hips. I have been in increasing pain in my hips but she told me it was because of my lower back and a particular vertebrae that needed scraping. We discussed other options including RFA. You guys didn’t do the RFA I had before Nevada Orthopedic and spine did, can someone please check with them for that info? She also said I needed to get a statement from my doctor about going under anesthesia because of my OSA, my primary doctor told me that under anesthesia I’m monitored so I would be fine. I got some trigger point injections my last appointment that helped my neck and upper back. I am still in worsening pain in my lower back. I guess I need an appointment to discuss options again.
Sent from my iPhone

I wrote this October 4 of 2024
No one has responded to it. If I could give 0 stars I would.

Source: Google

★ 5

This place has taken incredible care of me for the last 4 years. I live in terrible chronic pain and they are my shining light to live somewhat of a normal life. Dr. Wentz is one of the nicest people I've ever met in my life, and his care for me has been nothing but exceptional. Dr. Lim has been wonderful as well. I hope they know how much they are appreciated, especially by myself!

Source: Google

★ 5

Love it there they take there time with you and tend to your needs always get my script no delays I recommend this place I don't know what the rest of these people talking about

Source: Google

★ 1

I'm an emergency contact for the patient, & I always attend their monthly appointments with them. Over the past year, I have had to exclusively take over communications between them & this clinic. I am burnt out just from my experiences over the phone. Here are some highlights on what to expect when you join the Center for Wellness and Pain Care.

October 2023, the patient I referenced was attempting to make their monthly follow-up via TeleHealth. However, a representative at the clinic said the request was denied because a copy of the patient's late sibling's death certificate was needed in order for the visit to be approved; they cited the patient's insurance as the entity that needed it. Their sibling had never gone to or interacted with the clinic in any way. We phoned the insurance company, who told us that, no, a death certificate was not necessary in order to be covered for a TeleHealth appointment. I called the clinic back on the patient's behalf to inform them of this. After some back & forth, suddenly they had no idea who had even requested this.

March 2024, the clinic told the patient they needed an updated yearly referral from their primary to continue being seen—that if it couldn't be procured before the patient's upcoming appointment, they would be turned away. Once again, cited as insurance requiring it. We went to obtain the referral in 3 ways from the primary, who explained to us that insurance did NOT require a yearly referral. Just the initial referral. Insurance corroborated this. Regardless, he faxed it, sent it over electronically, & gave me a physical copy to hand to the front desk. Clinic received it on time and approved it.

Currently, December 2024, we are now being informed that the clinic had never received any referral for the year of 2024. This is despite the confirmation we received initially that the patient was good to go for the year, as well as the tangible document detailing the referral. This is also despite approximately 8 months straight of the patient having covered appointments. I asked how the patient has even been seen without the referral, in that case, and was told that they could still be seen, but that insurance might not process it. Again, their insurance does not require annual referrals, only the initial one. This contradicts every other claim where an annual referral was needed or they couldn't be seen at all. Because of the constant discrepancies in communication, we are to assume that this document has been lost, though the person I spoke to could not even confirm whether or not the clinic kept a backlog of referrals to see when the last one WAS sent. First a yes, then a maybe, then a no.

Also, I have gone back and forth for nearly 90 days with the clinic & our pharmacy to look for suitable options to extended release medications that the patient can take, as their usual medication went on backorder and has since not been obtainable. Because of this, the patient has been without half of their medication for at least 2 months; despite this being out of the patient's hands, a provider has threatened to disengage them from therapy for submitting a clean UA, BECAUSE they have no medication to take. The IR med is empty and due for refill around each monthly appointment, adding insult to injury.

Some other things to note: While any provider will ask you to reach out for problems regarding prescribed medications, they will take several days & multiple "high priority" requests to complete time sensitive tasks for you. Call takers will frequently say they need to call you back; they almost never do. Any updates to the patient's file, the patient or trusted party has to go after the clinic for it. Providers will also attempt to go against a patient's pharmacy's protocol by neglecting to change instructions in hand with medication adjustments, & deliberately prescribing higher quantities than actually dispensable because "I've never heard of a pharmacy that doesn't allow THAT."

For precious publicity's sake, hopefully, this is all occurring under Dr. Campbell's nose.

Source: Google

★ 1

I have been going to this office for a year I’ve had a few injections. I started planning on a joint in September. I was at a hotel and they did an early check out, and my prescriptions are taken. All of my clothing was thrown away, including my insulin pump. I booked another appointment to let the doctors know cause Ii’ve had a few injections. I started planning on a joint in September. I was at a hotel and they did a early check out, and my prescriptions are taken. All of my clothing was thrown away, including my insulin pump. I booked another appointment to let the doctors know cause I thought I can get another script and Witt my police report which I was not able to I had to come back and I had to get your injections of tramadol throughout the month for a pain management, and then I did a nerve blocker in my ankle I have surgery October 7 on my back. I did a spinal fusion. And I had to do a debridement surgery nov 5 because I was not healing I did follow up telehealth visits after the hospital. I came back My appointment in November and they placed me on a probation stating that I tested negative and I haven’t taken any test. I’ve had excellent communication with the doctor with everything that was going on to me with me.At point it saddens me that they’re making me come in additional once a week knowing that I’m in physical therapy and I just had a major back procedure. They’re putting extra strain on my body. Which is no problem I don’t mind coming in and taking the test but because I know that I am taking the medication, but I was told today now they want me to bring in the pills as well so they can count my pills clearly making me uncomfortable especially since I’ve had a major surgery I’m offended this how they treat me there patience as I explained to him today, but I can pull my hospital records and my labs or I have clearly been taking the medication

Source: Google

★ 5

I reached out to Dr.Tran for some lower back/hip pain issues. So far, I've done an MRI after years of my previous PCP's of only doing xrays and found out that there is actually a problem. Already I can tell this was one of the best medical decisions I've had to make. I will update in time, but for now....thank you to you Dr.Tran, and your nursing staff.

Source: Google

★ 5

Dr. Campbell at the Center for Wellness is exceptional. His expertise in pain management and compassionate approach made a significant difference in my treatment. Highly recommended!

Source: Google

★ 5

Front staff is friendly and welcoming. Provider, A. Lim is great. Takes her time, shows true concern, is knowledgeable and is willing to discuss options. Is friendly and remains professional.

Source: Google

★ 5

The best pain management doctor in Las Vegas. I recommend them highly to anyone in need of doctors who care about you and your well being.

Source: Google

★ 5

Shmya was really nice and pleasant would recommend for a professional
medical assistant 10/10

Source: Google

★ 5

Everyone is very nice. The staff is good at following up with appointments and scheduling. Dr. Tran and Shmya are great.

Source: Google

★ 5

Wonderfully nice people here. Shmya brought me back to my room and was very friendly. Thank you!

Source: Google

★ 5

OK Dr tran is a great doctor taking care of my knee and medication needs, highly recommend him !

Source: Google

★ 5

Shamya is great.

Source: Google

★ 5

My experience with Dr. Tran is always very informative and educational. He’s very patient and explaining the process thank you Dr. Tran for helping.

Source: Google

★ 5

I have been coming to this doctors office for a couple of months. Dr. Tran is awesome and so is his medical assistant.Shmya She always has the best attitude and makes myself feel more than welcome every time I come. If you’re in pain and need help, I would highly recommend this office and ask for Dr. Tran and his assistant.shmya

Source: Google

★ 5

Again I had a great experience with Dr Tran and his clinical staff despite having a quite complicated medical procedure. I have been treated by Dr Tran for over two years and even traveled to his new location when he relocated his practice. Why? … because I trust his medical judgment and ability to identify the true problem and a solution that invasive enough to help without causing more harm… because his hands where precise and gentle in multiple procedures he performed on me … and equally importantly he is able to actually listen to my concerns and address appropriately. Great job!

Source: Google

★ 5

Dr. Trans was awesome

Source: Google

★ 5

I have been coming to see these providers for a year and a half. I really loved seeing Dr. Wentz and Dr. Bradley Tran. I have never had to wait even hough I usually get there early. I have never had a problem with getting my medications, they have always called me back quickly. There was a time I was scheduled to the wrong office for a procedure-the office manager drove the meds I needed instead of making me reschedule. Staff is always warm and caring. I won't go anywhere else.

Source: Google

★ 5

Very content with my experience here. Lots of great people who truly take care of their patients. Big shout out to Shmya who was attending me, always offered lots of help with anything and made sure I was taken care of.

Source: Google

★ 5

Shay’s did a great job

Source: Google

★ 5

Incredible office and staff! My favorite of the 3 locations!

Source: Google

★ 5

Everyone in this office is wonderful. Very professional, fast and friendly. Keep up the great work!

Source: Google

★ 5

Dr Tran outstanding

Source: Google

★ 5

Awesome job. Thank you for the speedy service and thanks to Dr. Tran the neck injections! I am definitely satisfied with my care and service will definitely be back

Source: Google

★ 5

Dr. Tran is so awesome. He is very understanding and very kind. My visits with him are always positive and he spends quality time with me.

Source: Google

★ 5

Staff is always friendly and helpful. Dr Bradley Tran listens and discusses the best options with me. Does not push options I don’t feel comfortable with. No problems getting the medications and procedures I need prescribed.

Source: Google

★ 5

Dr. Tran is awesome. Managing my pain, explains everything to me. The staff is very helpful whenever I call. Jema also is top notch at her job. I recommend them for your pain management.

Source: Google

★ 5

Schedule W/ Dr Bradley Tran, was honestly one of the best doctors I have ever worked with to find the problem of my chronic pain. - Jeremiah S

Source: Google

★ 1

When I started coming here the staff was wonderful,Now they keep you in the hall 30mins. past the time they open.I don't know what happened in the last year but this place is completely horrible.I will have to find somewhere else to go

Source: Google

★ 5

Dr.Tran very informative about my injuries and caring about your specific treatment options asking me plenty of questions about how I am feeling while guiding me to the best recovery options available for me.

Source: Google

★ 4

The staff are always courteous!

Source: Google

★ 5

This is the best pain management office in Las Vegas. From the front desk to the clinic providers they truly care. They make sure to handle any prescription issues with your pharmacy and is always quick to respond within 24 hours. I’ve been to other PM offices when I had different insurance and this is for sure the most efficient, caring group of people I have found. Thank you for helping my pain.

Source: Google

★ 2

I have been going here for little over 2 years and like many of the reviews in the beginning they treat you great but then you start to see a change. Management is horrible young and inexperienced and tend to want an argue with the patient. Justin and Janoy are two of the managers that I have been going back and forth with as well as some of the phone operators they have. I have been having many issues with my FMLA paperwork being filled incorrectly on multiple occasions and would have to call and either be put on hold for 30 minutes to an hour for them to even get a response. Not to mention the amount they charge for your FMLA and before they never did and I’ve talked to Patrick who is the forms guy that is very unprofessional and likes to talk over you and tells me one day it’s 30 and next day it’s 45. But my understanding is Culinary Recipients shouldn’t be charged because they have a binding contract.I also don’t understand how a PA “Carlos” that has only seen you once can insinuate your pain and know how you feel? He can’t when I have been seeing PA Paula Ponce and PA Harlyn Valoso for the majority of time I have been there. I also want to mention the assumptions or speculations the managers like to make when It comes to things like treatment days. If I have to do physical therapy, adjustments and massages those would also be considered treatments. I’m sure I’m not the only one that is dealing with these same issues. I also hope this review helps those of you who are trying to find pain management.

Source: Google

★ 1

Source: Google

★ 5

The staff is friendly and helpful. I am confident that I am in good hands with Dr. Carlos and the Entire Staff! Highly recommend if you’re in need!

Source: Google

★ 4

The PA’s and staff are very friendly, but their scheduling staff leaves a lot to be desired. Twice they have told me they have made an appointment for a low back injection. And when I called the surgery center, I find out they told me a day when the center is closed or in the case of the 2nd supposed date, they never scheduled me. It’s a good place to go if you just need medication. If you need any procedures done, go to another practice.

Source: Google

★ 4

Top notch Physicians specifically Dr Tran!

Source: Google

★ 1

This review is for all office and management and Dr Campbell himself. I have been a patient here for aprox 5 years when I started the care was exceptional they cared about their patients then his business grew because the care he gave was amazing which is hard to find in Las Vegas so he created more offices then he started getting on TV and then the care for the patients went out the window the personalized care I would get from DR Campbell and the staff was amazing even his wife personally handled a issue I had this is when there were only 2 offices so a long time ago however it's very upsetting to see this practice doing the same thing that all of them do they start out great and caring but then grow and forget it's the patients that helped you grow so why forget about who matters I know I'm not the only one who feels this way everyone needs to speak up because this is sad!

Source: Google

★ 5

I have 7 degenerative disc I’m changing to the cimmerron location.i just cannot be in this much pain. They are nice there and understand my needs. At the moment I’m in so much pain.i don’t know what to do. My pharmacy tells me one thing the Buffalo location something else. Who knows what’s right.i just know I’m in a lot of excruciating pain

Source: Google

★ 2

This place used to be good. I don't know what happened. When they send in medications to the pharmacy, they constantly leave out information that the pharmacy needs to fill it, so you have to then call the office to get that information sent in. You wait on hold for half an hour and the line gets disconnected. Then you call back, finally get someone who then asks you to hold while they take care of the issue and again, on hold for a half an hour!!!! When you go into the office, the waiting room is sooooo tiny and they have people just stacked on top of each other. Last appointment I had, I was there right before my appointment and had to wait 3hrs to see the doctor!! An hour in the lobby and 2hrs in the exam room! Seriously disappointed!! *I am on hold for them now as I write this review! Over 40min*

Source: Google

★ 1

I have been going there a year. I have had a doctor failed to submit my prescription and no one returned my calls so went in. This wasn’t the first time or the last time that i had a problem getting my medication. One excuse after another with no one taking responsibility for their lack of competence. I have talked to other patients so I can say they don’t care who you are they just fail to fill prescriptions and follow through with prior authorization with to many patients

Source: Google

★ 1

I’ve been going to the Buffalo location for 3 months. I’ve had a different provider each time which is frustrating. I have to go over my history each time!!!! Then the topper is I remind them to do a prior authorization for all new medication but it’s never done. I have to call them a week before it’s time to refill. Again it’s not done!! I call them again and they say that CVS request the authorization on the wrong med. I remind them, that they are the prescribing provider so, it’s the job to corrected it. Believe it or not I called in the morning before my script is due to be filled nothing done!! I called 3 times during the day and the last call was late afternoon. Guess what they had no answer so they called my insurance and got the authorization. They didn’t follow through until I called again. Last month I waited 5 extra days for my medication so yes, I went through withdrawal and suffered with my chronic lower back pain. Guess what?? Right I’m going to go withdrawals again! It’s Thursday 5 pm so the pharmacy won’t be able to get it in stock until Monday. Pain and withdrawals monthly is severe neglect to me their patient. Don’t go here!! I’m looking for another provider.

Source: Google

★ 1

Every time I come to this office I have a problem with getting my medication sent to my pharmacy.They sent the wrong prescription in last month.Now they are saying something is wrong with their system.one guy hung up on me.why is it so hard to send the prescription the doctor ordered for me.is anybody else having this problem?

Source: Google

★ 1

The only business that has worse customer service is the DMV. They have rescheduled my appointment the day before, more than once. They have no sympathy for patients and ask to go a week without medication. I believe they either don't know or don't care that asking me to go a week without my medication will put me into withdrawal. Life goes on, I still have to go to work to pay my bills, and asking me to do that without my medication and go through withdrawal is appalling.
I've been going to this practice for the last 4 or 5 years and it has steadily been getting worse every year. I wish there were checks and balances for patients to have some power to not be left in the cold when the provider decides to reschedule an appointment on the eve at 16:30. Not giving me much time to call the office and manage this situation. They don't even call anymore. They cancel via text message.

Source: Google

★ 1

My terminally ill cancer patient mother has spent the last couple weeks trying to get her pain patch filled and the pharmacy says the office still has not sent the proper paperwork. She had to get switched to this office because of new insurnace and it's not been a smooth transition and she is in so much pain.

Source: Google