★ 5

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★ 1

Just slow

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★ 5

Check in process was easy. They text you a link to verify your information. Then, a short wait, until they call you in for your examination.

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★ 5

I've visited this office twice over the last few years and have had a great experience each time. The staff is extremely professional, and the overall service is consistently good. Highly recommend!

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★ 4

I was seen pretty quickly, but only after about 4-5 people who showed up after me were called before me. Not cool

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★ 5

The clerk was very helpful and pleasant.

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★ 5

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★ 5

Very polite and quick and friendly

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★ 5

Super fast. Friendly.

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★ 5

They were very professional, and patient, when I went there for screening. I'm glad I chose the Henderson location.

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★ 5

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★ 5

The Concentra staff were very friendly and my visit was a huge success!

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★ 5

Came in for an employee drug screening unannounced and was there maybe 30-40 minutes. Worked for me.

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★ 5

Staff was very quick, clear and present. Got me in and right out during my drug screening. Very grateful! Would absolutely recommend

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★ 5

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★ 4

It would be a perfect 5 but the technology of somehow being opted out of receiving check in text was dumb. It's not a negative on concentra or the overall service. It's business using the same sms notification system where another company uses and by virtue of opting out of messages on 1 system your device can register that as all from any other system using same core number designation.

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★ 5

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★ 5

The doctor was really helpful and nice as was the rest of the staff.

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★ 1

The Concentra in Henderson deserves a 1/2 a star. I wais there for 4 hours jurt for a simple lab and physical. The service is slow and horrible. Dont go there

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★ 5

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★ 5

Fast and easy. Everyone was great!

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★ 5

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★ 5

Estoy muy agradecida con todo su personal,desde el momento que haces una llamada,al llegas a la recepción te reciben con un trato muy cordial,sus enfermeras los médicos todos,hay muy buen ambiente,muy profesionales,tambien en la fisioterapia,para mi si pudiera dar 10 estrellas lo haría,sigan asi los pacientes lo agradecemos pues en otras concentras como la polaris y norht las vegas es muy diferente,

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★ 5

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★ 5

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★ 5

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★ 3

I get that some folks use fake pee. However when I arrived I informed the representative at the desk I had to go like now. “Eye balls floating” kinda thing. Had to wait 45mins-1hr.even offered to let them see it leave my body. Otherwise great experience

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★ 5

very efficient and friendly staff!

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★ 5

Concentra staff saw me in a timely manner and were very professional and explained my test results to where I could understand easily.

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★ 5

Nice, professional staff. Clean office. Short wait time. Very knowledgeable therapist. Overall, a really good experience.

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★ 5

I like coming to this location because the entire staff is courteous, helpful, some even humorous. It's always clean. The atmosphere is inviting and pleasant. The wait is not that long and even if and when it is, it's a friendly environment that you don't mind. When coming to places like this you have to have patience because there is a potential that you will have to wait it's expected on some occasions. I don't mind

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★ 4

Long wait but I got the treatment I needed. I would come again as needed.

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★ 5

Everyone was really nice.

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★ 1

Was told it would be a 90 min wait for a simple drug test, gave my number for them to call. They never called, luckily I walked in and made my appointment 2-1/2 hours later. Drug tests shouldn’t be after everyone else. My drug screening took maybe 5 mins. Rediculas I will never go back there. So sloppy and unorganised!

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★ 3

Almost 2 hour wait for drug test.

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★ 5

I was able to walk in and out inside of an hour

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★ 5

Wait wasn't to long staff was amazing and the doctor was very sincere helped fix my smashed finger no problem

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★ 5

Your staff was very professional and kind, also they were very quick to get me In and out

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★ 5

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★ 4

The staff and doctor were friendly and professional. I will use them whenever the need arises Dr.Rajiv.Amesur was curtious and friendly.

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★ 5

A special thank you to Roxie for checking me in and patiently helping me complete my paperwork on my phone, Brenda for making my blood draw quick and comfortable, and Randy for conducting my fit test and the NP who did my physical. Each of them was friendly, professional, knowledgeable, and went above and beyond to provide outstanding customer service.
I truly appreciate when people take pride in what they do, and this team exceeded my expectations. I always make it a point to recognize excellent service when I receive it, and they absolutely earned this 5-star review. Thank you all for such a wonderful experience!

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★ 5

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★ 4

Concentra staff are friendly and professional, however they are paid by the Employers insurance companies and they answer to them. They minimize one’s injuries to help the insurance companies bottom line

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★ 5

Quick and easy very good people work there Great customer service they're pretty fast on checking you in very great people

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★ 3

Super busy , nice area but there is ppl in and out.. I was there to update drug test for company but ended up being there for about 1.5 hrs .. staff was nice but super stressed

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★ 5

This location has been the best I've been to. I went for a pre-employment drug test and the whole process was a breeze. The lady at the front desk as well as the one collecting my sample were both very friendly and speedy.

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★ 5

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★ 5

Friendly staff. Excellent care as always.

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★ 5

Very professional and courteous staff. The facility itself is spotless. My experience there both times I was there was extremely happy.

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★ 4

Good place for occupational medicine. Convenient location with good resources.

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★ 5

Did a walk in. Quick service. Very professional.

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★ 4

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★ 5

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★ 5

FRIENDLY , ACCURATE , PROFESSIONALY .THANK YOU. I

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★ 5

All the staff was courteous and doctor very thorough..Pleasant
Although office was very busy..wait time was not long

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★ 5

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★ 5

I have to say out of the twenty two years of doing my job that I do.And going to concentra on many occasions, this henderson location and my visit today was wonderful.

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★ 5

Great service

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★ 1

This place is probably the most unfriendly place you can visit. Mind you this is medical care one if you are a new patient, even for a simple test, you probably have questions. The lady at the front is one of the rudest, inconsiderate, condescending person I have had to interact with. She talks down to you at check in and god forbid you have a question… she snap at you even when you ask some else because she was rude. There was also no indication on the website at the time I could make appointments, it only takes you to locations and hours. Basically unless forced I’d not return and maybe go to one of their other locations? Maybe they aren’t so bad?

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★ 3

The only person friendly was the doctor

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★ 5

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★ 5

It was easy to get to and the wait time was short. The bathroom was really clean

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★ 5

I was in an out the place and the customer service was good and they helped me with everything I needed

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★ 5

All staff are very friendly. Even walk in everything is smooth you don’t have to wait for a long time once you come in you sign in and ask your phone number and you receive text , once you receive text you answer all the question and your in .

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★ 4

Staff was good. The wait was very long.

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★ 5

Clean and professional

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★ 5

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★ 5

Friendly &welcoming staff

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★ 5

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★ 5

They were very nice and polite. They asked me questions they let me as well let them know how I was feeling.And they were very nice.

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★ 2

Slow processing people through, front counter folks not very friendly, operation could be more efficient.

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★ 5

Friendly staff and very low wait time.

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★ 5

Quick and efficient.... Nothing wrong with that....👍

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★ 5

Very helpful, fast and friendly

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★ 5

The staff was profession & courteous. They took care of my needs & got me in as quickly as they could.

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★ 5

Friendly staff, minimum wait time

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★ 5

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★ 5

Muy buena atención y muy rápido el servicio

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★ 5

The best Tim in Henderson,very professional and very friendly staff

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★ 4

Went in for an employee drug test... Nice facility with great employees. However, didn't like waiting nearly 45 minutes to be seen. Overall 4/5!

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★ 5

Amazing staff

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★ 5

Filling out forms on your phone is so much easier than on paper. Professional and friendly staff

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★ 4

Staff and doctors were nice and good at the tasks but the wait was excessive three hours to be , 3 1/2 hours to get out of the facility

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★ 5

Well it was pretty busy at your facility, but very consistent with the patient coming and going so it was like clock work

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★ 5

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★ 5

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★ 5

I failed a hearing test at one clinic and I went to another one , and I passed it but they wouldn't give me credit for it so I couldn't get the job that I desperately needed waited in the waiting room for hours.I got there twelve thirty and didn't get out 5 p m

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★ 1

I broke my knee at work and they put a brace on me and they put it on backwards, which put pressure on my bone and made it even worse than it already was. And they also didn’t clean my wound, also didn’t send my x-ray pictures to the new place I went to and I had to retake them.

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★ 5

Perfect, the staff is awesome and the truly care for me and my recovery

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★ 5

Fast and easy. Very nice staff

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★ 5

I went to have my TB test checked. The wait time was very short & the nurse was very sweet. Also the sitting area was very clean. & they had a water filling station where you can fill your bottle or get a drink out of the cups they provided.

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★ 5

Very clean office and the staff are nice, patient and professional. I would recommend this location.

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★ 5

The staff was friendly and very efficient

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★ 5

Great experience, staff were courteous and everyone worked well together.

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★ 5

Very efficient.

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★ 5

The doctor was rude

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★ 5

My first appointment wasn’t the greatest but the PT appointments that I had later made up for it. Though I feel like the PT is really not helping much…I do appreciate the care that I have received from the staff. However, today is not going so well. I arrived at my appointment at 10:35 and signed in at 10:41 just 4 mins before my appointment and I still have not been seen by a doctor yet and I am now starting to feel pain. The lobby is so full that ppl are standing up and some have actually left. Not sure what’s going on today…but I sure hope that I get called soon and that my care is not rushed.

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★ 4

Clean and personal are very precessional

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★ 5

The doctor and the ladies in the front Desk were very helpful thank you

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★ 1

I will not be returning to this urgent care. I am generally a very easygoing, friendly person, and it’s rare for me to leave a negative review—but this experience warrants one. From the moment I walked in, I did not feel welcomed. The front desk staff was dismissive and had absolutely no bedside manner, which set the tone for the visit.

The only positive part of my experience was the medical assistant who took my vitals. She was kind, professional, and compassionate—the bright spot in an otherwise uncomfortable visit.

While the doctor herself was polite, I did not feel listened to. I clearly explained my symptoms and shared that, based on past experience and knowing my own body, I believed I needed an antibiotic. My concerns were brushed off, and I left without appropriate treatment. As a patient, it’s frustrating and discouraging to feel unheard—especially when you are seeking care because you’re unwell.

To make matters worse, I had to see another doctor 4 days later because of worsening symptoms. That provider confirmed exactly what I had suspected: I did, in fact, need both a steroid and an antibiotic. This only reinforced that my concerns should have been taken more seriously during my urgent care visit.

If you value being listened to and receiving thorough, patient-centered care, I would strongly suggest going elsewhere. An urgent care visit should help you recover—not send you searching for a second opinion just to get the treatment you need.

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★ 5

The Henderson location. Super fast. I was seen with 20 mins upon arrival. Every staff member was nice, professional, warm and caring.

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★ 5

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★ 5

Everyone that I had contact with at Concentra was professional, polite and friendly and very thorough. Even though I dont particularly enjoy any kind medical office visits, I absolutely give this place 5 stars for their services. I went there to be drug screened and to get my DOT Medical certification card for work! Thank you for your professionalism!

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★ 5

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★ 5

This office is thorough and clean! They provide clear timeframes and set realistic expectations for visitors.

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★ 4

The first experience was not good but since then the urgent care center in Henderson NV has been very good.

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★ 5

Best doctors, best customer service, super polite and helpful. Im greatful I chose this location. I extremely really recommend to make this your first choice visit here. ~ Thnak you to my doctor, Dr Melinda Dy here at this location.

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★ 5

The best care I ever imagine for people with injury. I went to concentra(Gibson) for my shoulder pain. For the first time, I felt heard. I came in the front office and two ladies were very friendly. They all are very professional and knowledgeable. I highly recommended this clinic.

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★ 5

The clinic was very Clean, The staff was very, very nice and friendly. The temperature was Kept at a good degree. But most of all Dr. Pinegar Was an excellent doctor he made me feel completely at ease. He explained everything he was the best..

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★ 5

Had an awesome visit everyone was polite nice and courteous no complaints just compliments

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★ 5

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★ 5

Profesional staff very polite prompt visit

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★ 4

Computer system a bit slow, but staff and DO were attentive and timely.

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★ 5

I’ve been to this office a few times for continuing care. Everyone has always put a smile on my face and made me feel welcomed. I’m usually a hard stick but Christian always takes care of me and makes sure I’m taken care of and comfortable. The wait time is never longer than expected. 10/10 experience every time!

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★ 1

I called my insurance and asked what Urgent care I can go see. They told me Concentra. When I got to Concentra they refused to see me as they said they didn't accept my insurance.

I called my insurance back and they confirmed that Concentra is absolutely the in-network insurance provider, and that Concentra can call them directly if they disagree.

I go back into Concentra and speak with the front desk. They still said absolutely not, I asked would they please call my insurance because my insurance tells me they are the urgent care that I should see. The lady at the front desk flat-out refused to call my insurance and just kept rudely telling me to get out of her office and go to an emergency room (even though my issue is urgent but definitely not an emergency).

To be honest, just flat out declining me even when my insurance is actively telling me to use Concentra is borderline malpractice.

I am deeply unhappy that when I needed help the most, Concentra were actively rude and could not have been less interested in helping me out.

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★ 5

Concentra, was efficient and professional.

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★ 5

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★ 2

The only reason why i'm leaving this is because they're asking and the alarm reason why i'm leaving a two star is very quite simple. My days off are very time.Consuming every minute is scheduled, so when I call this facility and ask if I come in right when they open and get an answer of yes.Without saying your scheduled for a certain time, but your doctor doesn't even step in the building to a certain time.That's horrible disrespectful, unhonest.No, for the actual facility, ten out of ten politeness, kindness helpfulness, a solid ten cleanliness neatness, the smell a solid ten. But when I call you almost five days in advance, and you tell me no problem to come in early.And I spend over an hour of my time waiting.That is horribly disappointing, and this is why it gets a horrible review star wise sorry. But the doctor respectful apologetic, really helpful.Everybody on staff really helpful, just really bad.Advice over the phone sorry, but honesty is the best policy.. I would highly recommend this facility to everyone and anyone family or not.They're there to help.. And when I called it was a night shift member just got to make that very clear or end of shift member other than that.I wish I can give a five star, but my time on my day's off.Means more to me ....

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★ 5

Since I have moved my services to you in Henderson, it's been a lot more pleasant. You're busy Center on Polaris is very hectic. I went to see the doctor and I have to wait 3 hours for a 2 1/2 minute visit. It was ridiculous, but I'm so happy with the servers that I'm receiving physical therapy and seeing the doctor in Henderson. Thank you for your great service

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★ 1

Front staff has no customer service skills. There is a sign in the front and throughout the clinic that says if your rude we will call the cops and tell your employer. So if I did not like the front staff rude back talk they can call the cops and tell my employer. My employer made an appointment and yet still waited 1 1/2 hours. I will push for my employer to pick a new place.

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★ 5

Every one is always helpful and friendly. My time waiting was minimal.

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★ 1

Risky business practices in place. I hope you can bring video up of my experience on this day for training purposes. I had to provide a second sample on the same day and upon providing the sample the tech handling my UA had a couple of other samples on the counter with mine and when handling them knocked them over accidentally like bowling pins. It didn't register initially but in reflecting I'm not too sure if my sample was mine as there was already a mark on my sample where I had to initial. Maybe it was nothing but all the same it raises a big question as far as lab integrity goes and since the lab provides testing for DOT employers I think I it's an unacceptable level of risk with potentially life impacting consequences. I can only hope that my sample is the one that gets recorded in my chart. Thanks for the opportunity to provide this feedback.

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★ 5

Thank you for being nice and kind today I appreciate it.

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★ 5

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★ 5

Great customer service always

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★ 5

Came to concentra not knowing what to expect, had a ladder fall on my face. Dr Melinda Dy really made me feel like everything was going to be ok. Truly had a great experience considering the fact. I would recommend this place 10/10

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★ 5

Great team and doctors. Perfect customer service.

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★ 3

They're all very nice the only problem I had is I had an 11 15 appointment I didn't see until almost 2:00 I don't appreciate that my time is worth something too it's my only day off and I don't get it off cuz I have to go to the doctor that's the only thing the doctors are great the pts are great

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★ 5

Excellent service, kind and helpful staff.

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★ 5

Muy limpio y su personal de trabajo muy profesional y amable

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★ 5

I went to Concentra Urgent Care, my appointment was on time, and the staff was very friendly and helpful.

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★ 5

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★ 5

Quick and efficient.

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★ 5

I was greeted as soon as I got to the check in counter. All staff were courteous, answered my questions and were professional.

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★ 5

The technician(wish I remembered his name) that assisted me was personable, polite & professional.
The service was quick & clean and over with in a short period of time.

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★ 5

Personas muy amables y consideradas. Me explicaron muy bien y me atendieron rápido. Gracias

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★ 5

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★ 5

They were efficient & quick to attend to me. The practioner was AMAZING, kind & knowledgeable. They made.this experience less painful. Literally

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★ 2

Nurses and people at the front desk were very fine treating me great The doctor in the back was very rude to me

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★ 5

Professional staff, clean office, great location with plenty of parking.

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★ 5

Very courteous and professional

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★ 1

Does not treat minors. This restriction is not listed anywhere on the website, so you only know once you go in person. Also, it is not an urgent care. They provide physical and occupational therapy.

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★ 5

I was very impressed with the overall experience. I completed my paperwork when I arrived in their urgent care center. Within a few mins I was called in to see the doctor. Within a few mins. the doctor was in and addressing my
problem. An X-ray was needed, so within a few minutes I was in that room and the X-rays were
completed. Shortly after that the doctor was back and reviewed the results with me.
Their whole operation runs very well. So often
these facilities are extremely busy & run slowly, but not the case here.

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★ 5

Excellent, Professional and kind service. From the moment you walk in to the point of taking your test. Excellent service. Thank you ladies.

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★ 5

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★ 5

The staff at Concentra was very helpful and efficient when I recently came to them for a test for new employer.

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★ 5

Excellent communication from staff!! Timely and professional

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★ 1

I would give particular service a ZERO star but It wont let me. One of the ladies at the front desk, was on her personal cell phone while checking in people to the clinic. I asked if I could do my drug test immediately she said NO, she was very rude. I asked if I could use another bathrooms she said NO, I said there is someone in there and has been for at least 15min. She said thats the only one they had. They have two others place one that was attached to the physical therapy clinic. I asked several times what the time frame was for me going into the back, same person walked away twice, the second time I asked another person and she asked the first person and she said he just has to wait, finally I asked for specifically how long and I was finally told. I ahd to go to Walmart for a change of clothes. I was very embarrassed.

I did not feel welcome at this particular Concentra Clinic. I have been to several other Concentra Clinics in California and Arizona and have not ever been treated this way ever. Very poor Customer service

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★ 5

The people are nice and professional

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★ 5

Brenda is the best nurse! Great location and very speedy service!

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★ 5

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★ 5

Bri was amazing,lil woman with glasses, mostly every single person there made me feel welcomed especially the short haired lady up front,so much personality nothing boring about coming their, people actually look you in the eye and smile,pretty rare nowadays especially in a clinic where no one wants to be their really,well that concentra I love it there with you guys! Thanks for everything

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★ 5

Was in and out within a reasonable time staff was very helpful and friendly love the service

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★ 2

Desk registration made my work crew feel unwelcome. Expressed concern about waiting all day for us to show up. We work till 4 and came right after. She was rude and when asked if she could speak Spanish she said no and didn't offer any kind of assistance. A coworker asked if this was a "hurtful procedure and a man behind her offered a visual size of the needle ( expressed with two hands elbow length apart) and said it would hurt for days. They were unprofessional and beyond rude to my workers. We won't be recommending you un the future.

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★ 5

Im from Cincinnati Ohio known as a rude city but I've recently lived in Texas and Phoenix which are so big theres no connection ever made in urgent cares there. Moving to Vegas I've heard ppl are rude mean and they dont care. So when I stepped into Concentra I thought I was lost by how AMAZING the customer service was!! Ms Roxy was a breathe of fresh air walking in greeting you with a pretty and bright smile. It was semi busy but it didnt phase her she and the rest of the staff took great care of me for my drug screen. Brenda helped me with my drug screen and was also nice and funny! Im so used to drug screening ppl being like BMV ppl mean, rude and miserable. They changed my perspective big time! Then sent us on our way with nice treat bags was such a great touch needed in offices today. Now that Vegas is home I don't see myself going to another Concentra for me or my kids they have my business forever!

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★ 5

FrThe front desk staff was super friendly and helpful, and the nurse is really kind and patient. The doctor is also very helpful, especially since she’s made it so much easier for me to use the restroom. I really appreciate all the professional assistance I’ve been getting here.

Thanks,
Isabel Mccoy

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★ 5

Everyone were nice and kind, I appreciate being treated like a person. Thank you

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★ 5

Everything sufficient and througho

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★ 5

Got there early and I did not have to wait long at all! I was not rushed to give my specim and that staff was extremely caring and friendly, I found them to be very professional.

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★ 4

Very professional and great service

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★ 5

Quick, efficient and informative. Staff was professional and kind all at the same time.

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★ 5

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★ 5

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★ 5

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★ 1

Went for pre-employment drug test. The sample collector draws her own line above the minimum line the test kit had on the cup. Thats fine,weird but whatever. I fill the cup past her line she drew. She fills out the paperwork I sign everything so I think im done and she stops and says I didn't produce enough urine and demands I take another one. I asked if I could check on my dog that's in my truck (ac on)waiting for me in the 110 degree heat. The collector says I have too wait for her boss to come back to allow me checking on my dog or I fail,EVEN THOUGH I ALREADY SIGNED FOR TAKING MY TEST! NEEDLESS TO SAY I DIDNT GET THE JOB.
What a devastating blow too my life and livelihood. 0 stars

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★ 5

Buena la atención y excelentes medicos

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★ 5

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★ 5

Courteous, patient and helpful staff.

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★ 5

I was sent to this facility for a pre employment drug test. The office staff was friendly. The ease of using the app to pre register was good. The technician was enjoyable and very knowledgeable. It was fantastic to get a good bag to take with me.

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★ 5

I pre registered online, came in right when they opened, the tech was extremely kind. All in total took about 15 min.

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★ 5

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★ 5

Pleasant experience

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★ 5

I love this Concentra, they are friendly, compassionate, professional, and they move quick. You're not in the waiting room for long. Thanks guys

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★ 5

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★ 5

Excellent service

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★ 5

Went in after a car accident. The Doc was very kind and helpful. They got me patched up and in for physical therapy. Thanks for making a bad situation a bit better. Despite it being a very busy day they worked me in as quickly as possible and the nurses were nice.

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★ 5

Great place to get a drug test. Was in and out in no time. The lady at the front was really nice and so was the guy who gave me my test. Thank you for serving me.

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★ 5

Extremely professional and accommodating very helpful I hate going to the doctor but this place does not even feel like a doctors office they get you in and out quickly I think they are the best

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★ 5

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★ 5

Great

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★ 5

Efficient, polite and professional

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★ 4

The girl who did my test was not very nice. Usually employees are very personable. She was very matter-of-fact. Just blah.

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★ 5

By far the best experience ever
Very friendly and professional

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★ 5

Compationate with my worries

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★ 5

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★ 5

Natalie was very professional and courteous to me throughout the whole process. I felt very comfortable during the whole visit.

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★ 5

La atención fue muy rápida y profesional me asistieron en todo momento to el personal muy profesional

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★ 5

I have a really have good time and help me a lot with my own personal issues so I’m so thankful to the staff to the doctors and I really appreciate all the help that I got there in those four days thank you I really appreciate all the staff . Thank you to my physical therapy as well. I’m so grateful for all their support. Thank you so much concentra .

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★ 5

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★ 2

Check in was ok if you do what they say promptly. They speed thru everything like emails,contact and you better know how it all works, they won't help or offer. The printer wouldn't upload my info so I had to do it plus figure out how. Sat in room for about an hour then I assumed the Dr showed up, didn't check anything physically but I got my certificate 👍

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★ 5

Staff was friendly and helpful, also I didn't wait long

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★ 5

All the staff was very professional 5stars!!!!!

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★ 5

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★ 5

Amy at front CSR was very professional and patient.
Also X-Ray technician was very professional and answered all my questions.

Source: Google

★ 5

Concentra (Gibson) provided amazing care and exceeded my expectations. I arrived shortly after speaking to my employer and the Ms Franklin promptly greeted me. She was transparent about the provider breaking for lunch and offered an estimated wait time or to come back when they return. I opted to wait and fill out paperwork. She was proactive in getting me prepared for my appointment and collecting my previous medical records. After I was taken back, the medical assistant took my vitals. She was prompt, polite and gentle. Then, PA-C, Conrad Ferrer, thoroughly evaluated my injury and addressed all of my concerns. I never felt rushed or dismissed and my ailment was documented so I could return to work with accommodation, in a timely matter. I honestly wished more care providers, and clinics, were at this level of professionalism.

Source: Google

★ 4

Source: Google

★ 5

Fast, & easy. Friendly staff.

Source: Google

★ 5

The gentleman giving the DOT physical and urinalysis was easy to deal with and a great experience! They had me in and out of there in an expeditious manner!

Source: Google

★ 5

My Flabotomist was a very nice person to me who gave me a snacky snack after my blood draw so i didnt pass out👍🏻👍🏻

Source: Google

★ 5

Muy buena atención y buen trato. Por parte de todos. Todo estaba muy limpio.

Source: Google