★ 1

I had to receive stitches here due to a workplace injury. The treating physician Shehram Djafroodi PA-C did an excellent stitch job but, his bedside manners need some polishing. He was very rude and dismissive of my pain. He completely ignored me when I said the numbing injection he injected me with wore off and I could feel the stitches. I dont like needles and get very uncomfortable & anxious around them. I told him I needed a moment before he did the injection and his response was "stop fidgeting and to get over it". He gave me 15 stitches and sent me back to work with no restrictions ( im a security officer) and completely dismissed my concerns over returning to such a physical job with fresh stitches.

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★ 4

Concentra is the place for all work related injuries. This is my first experience here. The day of my injury I was there for hours did not like the wait time but is to expected in the afternoon. Receptionist are not friendly and welcoming. Doctors and assistants/tech who takes your weight etc. are awesome. I have no pictures.. TY

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★ 5

The whole crews were amazing; the best customer service customer service and I’m so happy to be able to get my I need to be done on time and I’m very happy. First Class people and keep it up…

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★ 5

This is the best place to be; however the whole crews were fabulous , helpful and very first class. The best customer service and I was impressed. Please keep up; great job… thanks again…

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★ 4

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★ 3

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★ 5

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★ 5

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★ 1

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★ 2

Why do businesses in Las Vegas barely ever pick up their phone. It’s so annoying. I’m not booking an appointment if your business can’t even pick up its phone.

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★ 5

I choose this location because the staff is informative and extremely helpful and sensitive to patients. At least in my case. But most of all the Nurse Practitioner Elsa has an exceptional bedside manner. I feel so comfortable to be completely transparent in what I am experiencing and she seems to have the answers. I feel like she takes that extra mile to get to the root of the issues with what I am experiencing. I chose that shift because I prefer to be seen by Elsa. Thank you everyone at the Polaris location for being professional with an interpersonal approach.
Lisa Mitcheltree

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★ 5

I didn't want to go after they told me the wait was going to be at least four hours . But surprisingly I was seen right away for my vitals and then I was given a room to wait for my doctor . That's where the wait was long . Maybe 2 1/2 hours . But I had my phone and I slept for a spell. It was totally worth it . When the doctor popped in I thought wow this guy is young . Let me tell you he was the most personable and knowledgeable and caring doctor I ever had!! Him and his assistant nurse made a great team !! I went in cause a water truck hit my foot but prior to that I had plantars warts and infection setting in on both feet . He was concerned about that as well talked to me about it . Did not belittle me at all . He educated me on my condition. That meant alot . I left this place. Feeling like I was taken care of 100 perfect . I was very happy . Totally worth the wait !!!!

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★ 5

I like how the Dt
Help me by getting me pain killer right away Thank you 😊

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★ 3

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★ 5

Went in for a drug test, it was quick, the employees were all friendly

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★ 5

Went early in the morning to get physical for a job. Was there about an hour and 10 minutes not bad considering they only had one dr early in the morning. Everyone was friendly and professional. I have been there before and this was the shortest time I have ever been

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★ 5

Very efficient and the process was quick and easy. In and out in 30 minutes.

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★ 5

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★ 1

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★ 5

I want to formally recognize Nurse
Practitioner - Heather S. West at the Concentra Polaris Las Vegas location for her outstanding clinical expertise and excellent bedside manner. As a patient managing multiple chronic and complex conditions, I prioritize working with providers who demonstrate thorough knowledge of the latest evidence-based protocols.

From my initial consultation, Heather displayed a deep understanding of current treatment modalities. She conducted a detailed assessment of my medical history and symptoms, effectively developing a comprehensive treatment plan. Her prescribing decisions are guided by clinical evidence, ensuring I receive the most appropriate pharmacological therapies, often directly identifying optimal medications without unnecessary trial-and-error.

Beyond her clinical competence, Heather's bedside manner is exemplary-gentle, respectful, and patient-focused-creating a comfort zone conducive to open communication. She is also very welcoming and inclusive, creating an environment where all patients feel respected and valued, regardless of their identity—something that is especially important in today’s world.

Though Heather is a nurse practitioner, her skills and expertise are genuinely outstanding-so much so that she often exceeds the capabilities of many doctors in the field!

Overall, Heather's combination of medical expertise, effective communication, and compassionate care distinguishes her as an outstanding healthcare provider. I highly recommend her to anyone seeking a provider who combines top-tier clinical skills with genuine empathy and professionalism.

I also commend the nursing staff; each demonstrated professionalism, compassion, and attentiveness. The front desk staff were generally helpful and welcoming, though I experienced one instance of less friendly individual which was an isolated moment.

THANK YOU, Heather, and thank you, Concentra Polaris, for having such an exceptional professional like her—truly one of the best in the medical field!!!

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★ 1

Horrible service

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★ 4

Good service,

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★ 5

Friendly staff and way fast. Keep up the good work.

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★ 2

The front desk has and I was there for like 2hours in a half

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★ 5

Very nice people work Thank Bye-bye Barbara

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★ 5

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★ 5

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★ 5

The staff moved very fluidly, and They were very informative

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★ 5

Great fast service. The staff is friendly made you feel welcome.

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★ 4

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★ 5

Exellent service. The personal was very friendly and helpful . They treated me like a King, - thanks

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★ 5

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★ 5

They where all good people

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★ 5

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★ 5

The staff was EXCELLENT very kind and patient. My visit was rated for 2 hours but they had me out in a hour and 15 minutes.

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★ 5

Karla the MA was the kindest and most compassionate person I’ve met in a while. Not only was she super friendly, but she’s immensely educated in her field and overall made the experience more enjoyable!!

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★ 1

Very disappointing experience at Concentra Urgent Care on the overnight shift on April 9, 2026 at approximately 11pm. I waited nearly 2 hours while multiple patients who arrived after me were seen and discharged within 30 minutes. I repeatedly asked politely how much longer, but felt overlooked and treated with condescending discrimination by the administrative nurse controlling check-ins. I was only called back once I showed frustration. No patient should feel disregarded or unequally treated while seeking care. And if the higher-ups pulled the camera footage, they will see how she watched me all night. I’m literally sitting in the parking lot writing this review at the time I was discharged.

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★ 1

Was rushed at both visits, paper work was not able to be fixed. Asked for a work schedule recommendation to avoid current issue thats cause by work, and was told no, According to other Doctors and Nevada Industrial Relations (DIR) Offices it’s perfectly legal. Definitely would not return again if there was any other choice.

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★ 5

hailey was very helpful and kind had issues with my lift and check in but she was extremly patieng and kind need more people with her personality

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★ 5

They are very professional and excellent people skills.We drove from Laughlin and they assisted my wife with kindness and made it happen. 💯🙏🏽

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★ 5

Went in for a work injury and it was late, after 10 pm at least. Skeleton crew, and the room had about 20 people in it. Everyone I encountered was kind, patient, helpful and friendly!! The doctor was so kind and listened to me, she wasn’t rushed and took her time with me. I left there feeling so light hearted, taken care of and out of pain. A+++

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★ 1

I recently went in for a work physical. Been going to the same location for 11 years every year required to have a physical done. Front desk girl didn’t believe me when she asked if I have ever been seen by Concentra. She was very rude and not professional. My appointment was at 5 am I was called back at 5:35 am left at 6:30 am she lied on paperwork and said I was seen at 5:10 am and left at 6 am
I called her supervisor to complain that afternoon after work.

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★ 1

I was attacked by a dog at work 18 days ago. After an urgent care visit, multiple Dr visits and an ER visit I still have swelling and pain. I am now also having blood in my urine. I was discharged from Concentra today and the blood in my urine was not addressed. I asked for it to be. How a Dr lets a patient leave not knowing why is ridiculous. I have kidney issues and many other health issues and it was dismissed. I was told at urgent care that the blood in my urine may be from all the antibiotics I’ve been on since the attack. .Still the Concentra Dr didn’t care. I was told that the swelling/scar tissue may never go away and I’ll just have to deal with it. Every other visit was ok. But as soon as you question a Dr they really don’t seem to like it!

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★ 5

Everyone I dealt with was extremely polite and knowledgeable. I was a walk in, but I was seen rather quickly for a DoT physical.

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★ 5

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★ 5

I had a good experience. I went Saturday 0715. It was not too busy, a few people were waiting. I was greeted, processed, then informed my total time was going to be 45 min. I waited about 20 min, had my blood drawn and was out the door before 0800. I like that this location is 24 hours. I received a Concentra email prior and filled out the forms electronically before I arrived which I’m sure expedited everything. I just showed the front desk the authorization number that was provided by my employer. The phlebotomist did great and offered me water.

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★ 5

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★ 1

Poor lighting in waiting area. Some fixtures are not lit up. Having dim, amber lighting doesn’t help.

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★ 5

My PT therapist, Mike, was very attentive, personable inmate the physical therapy as pleasant as possible.

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★ 5

The whole process went smooth, drug test, physical and xray. The staff was very professional and pleasant. The xray tech was awesome.

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★ 5

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★ 5

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★ 5

I came on Thursday for a drug test and the handsome curly hair black guy (he smell so good) was so professional and very nice I was in and out!

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★ 1

They are 24 hours but do not staff the facility to perform everything they offer 24 hours a day. Go figure.

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★ 5

Catherine helped me upfront, she was very amazing to me

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★ 1

They refuse to let me remove my MEC hearing aid, even though it is malfunctioning. This is detrimental to me as a deaf individual. I intend to contact the ADA to report this to the government, as Dr. Jeromy Mendendall refuses to handle the necessary paperwork to authorize a replacement device.

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★ 5

Hayley was super helpful, quick and efficient. I was checked in immediately once I arrived. She helped me with my questions.

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★ 5

Came in for a DOT lady in the front Haylee was super friendly and helpful the doctor and staff in the back where also very kind definitely recommend coming in the morning was quick!

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★ 5

⭐⭐⭐⭐⭐

I had a really great experience at Concentra Urgent Care and wanted to take a moment to leave a review because the staff truly made the visit much easier than I expected. From the moment I walked in, everything felt organized and professional, and the team was friendly and welcoming.

Catherine and Claudia in particular stood out during my visit. Both of them were incredibly kind, patient, and attentive. They took the time to answer my questions and made sure I felt comfortable throughout the entire process. It’s not always easy going into urgent care, but their positive attitude and professionalism made a big difference and helped take a lot of the stress out of the situation.

The clinic itself was clean, the process was efficient, and I didn’t feel rushed or ignored like you sometimes do at busy medical facilities. Everyone seemed to genuinely care about doing their job well and making patients feel taken care of.

Overall, I had a very positive experience and would definitely recommend this location to anyone who needs urgent care. Huge thanks again to Catherine and Claudia for being so helpful and kind. It really does make a difference when staff go the extra mile for patients.

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★ 1

They held a meeting with a waiting room full of patients. Everyone was getting antsy and wanted to be helped. They did not help anyone the hour I was there.

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★ 5

All the staff was really nice. Vibe in this place was on point. They had me in and out for a physical and a pre-employment drug test in under 2 hours. Thanks to all you guys over there in Concentra

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★ 1

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★ 5

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★ 5

Muy buena actitud conmigo

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★ 5

Wait time was great. Professionalism and Customer Service was A1. The front desk ladies were friendly. They were great in getting you checked in and leaving no stone unturned with the process. I loved it.
I came in for a employment drug test. My nurse was Frances. She was great and patient with me and my bladder. I couldn't go. She diagnosised me as having a weak bladder. I was excepting of that diagnosis. And I truly appreciated her positive and patient attitude with me.

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★ 5

Received excellent service.

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★ 5

10 Stars

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★ 5

Very fast and friendly

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★ 5

all personal is great and professional.

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★ 5

The people who were in the front is were very polite and very helpful the nurse who took me in was very communicating and very nice so was the doctor and every employee there treating me with respect and were very helpful

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★ 2

I'm being generous with the 2 star. set in lobby whole hour and a 1/2 and then when I was taken to the back, they said it was gonna be another three hour waiting, just ridiculous. I go-between 430 and 5 AM. Just so I don't have to wait.

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★ 1

Terrible place to get care especially after you have been hurt at work. These people don't care and its like a factory of people

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★ 3

for the most part the Drs and Nurses are very nice however y'all secretary Veronica is extremely rude unhelpful and hung up on me while I was inquiring about a work related injury she doesn't need to be in the medical field if she doesn't like dealing with people

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★ 5

The physician there thanked me for my military service. He is extremely knowledgeable.,

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★ 4

Got in and out people in the back were professional and down to earth

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★ 5

Very nice clinic, friendly staff and profesional to, doctors don’t sugarcoat, they are frank.
And the therapy room well train. Highly recommend.

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★ 5

My visit was for My job 😊.The staff was Very nice and helpful ☺️.I was taken care of promptly, they had said 45mins.but after 20mins I was being helped and the young man that helped me was very professional and 🙂. I was out of there in 30mins

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★ 5

Straightforward and easy. Staff were respectful and helpful.

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★ 4

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★ 5

La muchcha de enfrente de los ojos azules katherine fue muy buena conmigo, la doctora fue amable tambien

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★ 5

Catherine attended me in the front. Such a great help and outstanding service

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★ 5

I came in unable to walk.. the lady upfront Catherine helped me to thw restroom. Such a good person and helped with my papel work

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★ 5

I was injured on the job and was sent to this particular location. This has never happened so I did not know what to expect. The physicians and medical staff at Concentra are extremely helpful and compassionate. I absolutely felt taken care of at each appointment. They even remembered details from my first visit and would ask with each check up. I hope I never get hurt again, but if I do, I know that the people at Concentra will take care of me.

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★ 5

I went in for a drug test at Concentra I signed in i took a seat for like a minute in I got called to the back so this the place to go to they get you in and out

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★ 1

Worst medical/doctor experience I’ve of my life. I’d suggest go anywhere else if possible.

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

The whole process was fast when you go early like 6:00 a.m. do your paperwork and 10 minutes to 15 minutes later they saw me went to the back room and the staff was nice professional and I was done in a timely manner definitely will go there again

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★ 5

EXCELLENT SERVICE AND VERY PROFESSIONAL

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★ 5

Before arrival I had heard that the wait time would probably be 3 to 4 hours. After checking in and speaking with the friendly and professional people, they informed me that It should only be 45 minutes. Check-in took about three minutes. I waited in the open clean waiting area approximately 15 minutes. Each person I interacted with seem to have a great attitude.

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★ 2

Went because of an injury at work. I was told it would be 2-2½ hours. It was right about that time. What upset me was I told them where to send my prescriptions. They chose a pharmacy across town. Waited 1 day for a text telling me it was ready and I never got one. Called and found out it was the wrong pharmacy. Moved over to the one closer to the house but they couldnt fill because it was at 2 locations. Was going out of town and couldnt wait. It took 2 days before I got prescriptions. ****Make sure you check what pharmacy the prescriptions are sent too****

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★ 5

Very good service.

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★ 2

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★ 5

Was great experience and great service and they were so nice.

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★ 1

An appointment does not mean you get seen in a reasonable amount of time. Expect 3 to 6 hours still

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★ 5

My experience with Concentra was great, front desk girl was very helpful, wait time was good, the Nurses were very professional and knowledgeable, I wish every experience was as good as this one, I look forward to coming here for all my needs,
Thank you ♥️

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★ 5

Personal atento y amable

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★ 1

Wait time to get to a room to wait for the doctor was quick, however I waited for an hour just to see a doctor. Doctor gave an excuse about being short handed and then sent to have an xray done. Xray was quick and efficient. Saw the doctor again for less than a minute. Doctors assistant finished out the process. In the almost 3 hours I was there I saw the doctor for less than 5 minutes all other aspects were handled by medical staff.

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★ 1

Very rude, condescending, and faulty equipment.

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★ 1

To whom it may concern. My wife Tristan Felender & myself were sent by our employer Walmart today to go to Concentra
For terrible pain in Tristan's hands and wrists. To our surprise, what happened next truly shocked both of us deeply.
(Dr Veronia Allen) walked in the room and immediately had a bad attitude in her voice, in her temperament and the way she carried herself.
It was obvious in the first two minutes that she was not able to listen to us, nor acknowledge anything we were saying when it came
to trying to explain how the pain all started. For example, when Tristan explained that the pain all started when Walmart switched her
to using the (scanner) 5 days a week, Dr Veronia Allen completely refuted that. Stating that it was impossible for the scanner to cause pain in Tristan's hands and wrists. I explained to Dr Veronia Allen that the scanner was heavy for women to use, and that in fact other women at work also had pain in their hands and wrists from using the scanner, but she told me I was wrong. I then asked Dr Allen if I could show her a picture of the scanner and she said yes. Tristan pulled up a picture of the exact scanner on Google that is used at Walmart and the Doctor Immediately said no, I mean IMMEDIATELY without even really looking at it. HER MIND WAS MADE UP BEFORE SHE EVER ENTERED THE ROOM What she was going to Diagnose Tristan with. Dr Allen then stated that Tristan's pain all started at home, not at work. HOW on earth could she Possibly know that? She was completely guessing and her tone of voice, I mean wow, her tone of voice is so rude, it was as if SHE WAS OUR ENEMY.
We shared with Dr Allen that the pain started immediately when Tristan was assigned to do scanning but she would not hear of it. Dr Allen refused to do XRAYS, or any other tests whatsoever on Tristan's hands and wrists, yet she felt confident enough to Diagnose Tristan that there was NO arthritis, no Carpal Tunnel, no damage whatsoever except a sprain. She did this with no tests and no analysis. I shared with the Doctor Veronica Allen that using the scanner 5 days a week for 8 hours a day is far too heavy for any woman to do, and that is when she got very upset and told me that I had to leave the room and go into the waiting room.
Dr Allen has NO caring, no compassion for her patients, she does not sympathize nor empathize with her patients and that is big big problem. Dr Allen told Tristan to do something that would hurt her wrists terribly, so I shared with Dr Allen that this is going to hurt too much, but she insisted that Tristan go ahead with this painful event. Then she told me to go to the waiting room to wait for my wife.
Dr Allen had no kindness in her, no professionalism, no courtesy nor anything else that we would expect from a medical doctor in the USA. What a very Uncomfortable experience it was at Concentra today, Dr Allen should seriously consider another career if she cannot show caring, professionalism, courtesy,
Expertise, compassion and empathy with the patients she treats
Even though my wife Tristan has been in terrible pain for over 1 month now, do you know what Dr Allen wrote on the medical document for Walmart? That Tristan was fully capable of going back to work full time to assume her normal duties. There is no way on Earth I will ever be able to understand this.

Sincerely, Garrett

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★ 5

Great administrative help. Everyone was helpful, knowledgeable and very friendly. A quick and easy process.

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★ 2

The staff and nurses were very kind and courteous; however, my overall experience was extremely disappointing.

At check-in, I was informed that the entire process—from arrival to completion—would take approximately two hours. I found this reasonable given that I was there for a PEME. I arrived at 8:45 a.m., but after checking in, I remained in the waiting room for three hours while multiple patients who arrived after me were called in ahead of me. It was not until someone at the front desk apologized and intervened that my testing finally began.

While the testing itself proceeded smoothly, two employer-required tests were overlooked. As a result, I was required to return a week later for additional blood work, further delaying submission of my PEME results.

The most concerning part of my experience was my interaction with the physician, Allen Swartz, DO. Upon entering the room, he immediately expressed frustration about having to complete both my employer’s physical paperwork and Concentra’s internal documentation. During the visit, he handled my paperwork carelessly, openly complained, and used inappropriate language. This behavior created uncertainty about whether my required documentation would be properly completed and left me feeling uncomfortable and undervalued as a patient.

I left my initial visit after five hours with incomplete paperwork, and I still had to return for an additional appointment the following week. Since then, I have made both a phone call and a follow-up email requesting that the physician-only sections be completed and returned to me. I have yet to receive a response.

In all my experiences with medical providers, I have never encountered this level of unprofessional conduct. I was later informed by staff that similar complaints about this physician are common, which raises serious concerns. I would strongly urge Concentra to address this issue, as it directly impacts patient care and the organization’s reputation.

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★ 1

The tone was set as soon as I entered for check in. I was the only person in line and no one acknowledged me. I understand being busy. A simple "we'll be right with you" will suffice especially since I'm standing with crutches. Finally I'm greeted with a "how can I help you" and no smile. I check in and sit to be called. After I'm called and after my vitals were taken I was instructed to wait back in the lobby since no rooms were available. The man that took my vitals walked out of the room and did not open the door for me to go into lobby. Because of my crutches it's very difficult to open the door so I asked a woman at the front desk "can someone open the door for me please". She literally rolled her eyes, said nothing and opened door. I said thank you and again she said nothing. Once in the room dr. Allen comes in asks how my foot and knees are doing. She does not look at them. Only walks back out to look at my X-rays, comes back in and tells me nothing is broken and wants me in a boot. A different man comes in with the wrong boot and wrong size. He tries to fit me in the boot with my splint still on. I have to tell him that the splint needs to come off first. He then removes my splint and proceeds to put me in the wrong boot with my toes hanging off by at least 2 inches insisting on that's how it's suppose to look. Dr. Allen peaks in and says "not that boot'. He then goes to get the correct boot and size and as he's fitting me into that boot dr. Allen returns to see what's taking so long because she wants to go to lunch but she wants to "check on my recheck before I go". She tells him "just make sure she can walk" and leaves. I hobble around the small space of the room and I'm sent on my way. No one gave me any at home instructions. No one asked me my pain level. And again I was left to my own devices to navigate my way through the doors to exit. A sweet patient in the lobby helped me with the doors to exit. Not sure why the team on that day was mean and inept at doing their jobs but they were completely different than the team I had on the day of my injury. That team was kind, caring and extremely helpful. You just never know what you're going to get when you enter this place. And the wait time is ridiculously long especially when you're in excruciating pain.

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★ 5

Very fast service and extremely helpful going above and beyond

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★ 5

The staff was very friendly and informational. Every visit, same faces, same smiles, same great customer service . Safety has always been the key but fast pace service is something that I have always received . To Concentra 5850 Polaris Ave

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★ 2

You lost my copy of my test and send me email to send you my copy

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★ 5

Efficient and smooth process. Done my test in 10minutes.

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★ 2

2.5 hour wait time is crazy …….

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★ 5

I know they can be busy there. I got my test done in a timely manner! Staff was very professional

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★ 5

Quick speedy I was in I was out for my drug test had a couple good laughs. I'm not very technologically savvy they were patient. Environment was clean. I've been around the world 32 states and that's one of the best urgent cares I think I've went to.

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★ 5

It was a smooth and easy process straight forward. Not overcrowded and disorganized. I was told wait time would be 2-3 hours really only waited 45min.

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★ 4

The staff was very good. The front desk were helpful. Heather NP was awesome. There were moments of sitting and waiting without anyone updating me as to why it was taking almost 4 hrs for a pre employment drug screen and physical.

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★ 5

Was a breeze, sometimes systems are down but it’s good that their 24 hrs open.

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★ 5

It was a breeze, although the systems were down the previous day so I had to come back. Other than I like the fact that they’re 24 hrs open.

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★ 5

Chris at the front desk was very helpful and made check in very easy. Waterhouse got through the physical exam promptly and was great

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★ 5

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★ 1

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★ 5

Very polite and professional service!!!!

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★ 5

Very friendly and competent

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★ 1

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★ 5

The two clinicians and the medical doctor were all very good and kind.

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★ 5

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★ 5

Fast and easy

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★ 5

I was extremely pleased with the service at this location. I went for a pre-employment drug test as a walk in and they were very accommodating and kind. I felt very welcomed and they even helped me with a minor mishap. It is so refreshing to go to a place and not feel like you’re an inconvenience. Thank you!

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★ 5

Customer service was extremely easy the guy was excellent easy going answered all my questions

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★ 1

The nurses and front desk staff were great and very helpful during my visit. Unfortunately, my experience with the doctor, Jeromy Mendenhall, was very disappointing.

He had very poor bedside manner and was extremely rude and short when speaking with me about my health. When delivering medical information, a doctor should show professionalism and compassion, but that was not my experience.

Before I left, he told me he would provide additional information regarding my condition, but I never received it. This left me confused and without the guidance I was expecting.

I believe he should work on his communication with patients, especially when discussing health concerns. Patients deserve to be treated with respect and given clear information about their care.

Raphael Taton

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★ 5

Everyone is Polite and they try to give you best knowledge on the matter you came in for and they work around your work schedule Thank you.

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★ 5

Glad their open 24hrs and thank you Catherine for helping me and getting me in and out as fast as possible with great service!

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★ 5

My random drug test was done quickly and professionally.

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★ 5

Excellent job

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★ 5

Great service and friendly staff. Wait was short and in and out quickly.

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★ 5

Okay

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★ 4

Everybody was professional and nice only problem was my wait time but that was a system error

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★ 5

Everyone very friendly and polite
Thanks

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★ 2

I was told to come back for them to read my test too early. I came back when I was tild and then the test could not be used because the proper amount of time had not passed. I had to go back and get it redone. The bruise from last time is still there. This time when it was done, there wasnt any blood the way it normally bleeds, just a drop at the site. When i got in my car, however, the blood was dripping down my arm. I have been here many times before and never had a problem, so I hope this is a one time fluke. I also do not like that they do not open the needles in front of you so that you can be sure it is a new needle.

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★ 3

Concentra's physical therapy is great on the other side, where you see the doctor take a long time, even when they give you an appointment to see the doctor, and the only thing the doctor says is to keep going to therapy. You’re still gonna have to wait for at least two hours. This is my sixth visit to all of them; it’s at least two hours, and on one of those occasions, they even forgot to check me in when I went to ask why it was taking so long. The girl told me I’m sorry you’re not checked in, but I will check you in right now. I still waited for one more hour, and I went to cancel that appointment and make another one.

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★ 2

The Dr , the nurse are wonderful but the front office, I came brought C4 from employer then she said it’s expired but she did not explain it so her co worker pointed to the date on the bottom and explained that is expired, then I filled the form and gave it back to her. She did not mention anything about the phone, after waiting 1.5 hours she told me that I have not finished the registration thru the phone, i told her I didn’t remember she told me about it, she claimed she already told me I just not paying attention and she said “she sorry I was not hear she said that the registration Has to finish on the phone”.it was embarrassing, she forgot to mention to me because she just want me to fill the new C4 and I filled return and she did. Not said anything, I put my phone silence because it was Dr so I just being respectful but I did not agree with what she said it was so disappointing and embarrassing 😳

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★ 4

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★ 4

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★ 5

Best service

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★ 2

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★ 5

Spent much less time here renewing my DOT than at my primary physician. Organized and friendly.

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★ 1

The physical therapy started me late for some reason, they weren't rushed or anything. I should have been done before my dr appointment, which i missed and had to wait another hour and a half to get.

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★ 1

Low score because of the 90 minutes wait for new or existing appointments. So basically having an appointments doesn't matter. But I have to say that the staff is good and the Dr so far has been professional.

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★ 1

Went in for pre employment screening, building and equipment was run down and in disrepair, every room I was in was cluttered and messy, they were all so busy running around they almost forgot a vital part of my pre employment screening

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★ 1

I never had issues getting my DOT for 2 years I just got a,new one about 4 months ago I return and the guy gives me a 3 month temp due to the size of my neck and bmi I was heavier before and don't have sleep apena but is making me go thru testing my car broke down so I had to walk there im so upset

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★ 5

Honestly, most of the staff are friendly and professional, they serve you quickly and answer all your questions.

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★ 1

The Dr. made me feel like my injury wasn’t real and that I was lying about being hurt. I had a really bad experience at this location.

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★ 5

Everyone was pleasant and helpful. DOT physicals are usually no fun. Staff made it very easy.

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★ 5

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★ 5

SERVICE WAS REASONABLY FAST

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★ 5

I arrived and was promptly attenend to .served.and released fast .
Good service good polite receptionists helpful and efficient.10

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★ 3

I went for a check up. I got there at 5:10pm waited 10 mins and went inside. I was called and into the back by 5:36pm. Everyone was very nice and I get it it was busy. I seen Dr and went to wait in the lobby by 6:10pm. I got a text at 6:40pm my ex was ready but still not called to check out which is fine. I seen there was alot of people. Then 7pm came and still was curious what was going on. And so I asked and I got told Dr was putting in notes just waiting for him to finish okay. 7:20pm comes i asked to use the phone (mine died and need to get my son situated) the lady was nice to let me use the phone and I guess she heard me say she didn’t forget me mom she said the Dr was putting in notes. And I said I know it says my prescription is done and plus mom they have been busy. She then asked for my ID and my paperwork was done! The only reason I’d give a 6 is cuz I couldn’t get my rx that night has pharmacy closed at 8pm and I live in Henderson but other that I highly recommend!!!!

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★ 5

Kind caring staff that really help. Had a good experience here

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★ 4

Drug test for my job. In and out, easy.

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★ 5

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★ 5

I recently visited Concentra for my new job's medical requirements and was blown away by the exceptional service! 😊 From check-in to completion, the staff were incredibly helpful and kind. The phlebotomist made the bloodwork a breeze - literally felt like a light pinch! The entire atmosphere was friendly and welcoming. Kudos to the well-trained and compassionate team on duty - you guys rock! 10/10 would highly recommend!

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★ 5

Staff was very friendly and professional!

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★ 2

Front desk staff are unfriendly and dismissive. The gentleman that actually administered my desk was good though.

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★ 3

The experience almost perfect. The behavior of the front staff woman was toxic. Only one of the girls, but she was constantly complaining aboit internal things. It was less than becoming or inviting. Other than thay the visit was quick and efficient. The nurse collecting my sample was exceptional thoughrough and kind!

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★ 5

Dr. Seemed to know his stuff. I was skeptical but so far per his instructions & diagnosis I am feeling much better.
They have on site physical therapy which has me doing stretches that also helps loosen up the muscle and ease the pain.
So far I'm very happy with the outcome, I thought my injury was much worse than it was & being diagnosed as a strain & not a tear was also instant relief.

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★ 5

My experience with Concentra so far has been excellent, from signing in to leaving, top notch.

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★ 1

They were rude and had attitude for no reason.

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★ 5

Thanks for all the Staff!!!

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★ 4

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★ 5

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★ 5

I had a great experience. Joshua is very knowledgeable and accommodating. He made my recovery go by so much smoother than it could have been. I appreciate the professionalism of the entire team and the front desk ladies were very kind and helpful.

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★ 1

The doctors have ZERO care or compassion for an injured patient. They need to be human. There are signs that a patient can’t be loud or they will call the police but they can treat patients like liars

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★ 1

The doctor was a little bit rough she said she was going to send me to get mri and hand specialist and she didn't put nothing on the chart

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★ 1

Doctor elsa she is really nice the reason i gave them 1 star is because the staff from front desk is horrible they laughed at you and treat you so bad they dont have manners or dont know how to trate patients if they dont like to be there i dont know why they work there bad attitude.

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★ 5

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★ 5

Very friendly, clean and professional. I was told it could be up to 2 and a half hours since it was my first time there but I was out in less than an hour! My Doctor was absolutely amazing! Great place! Thank you Concentra!

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★ 5

Concentra Polaris. Parking easy. Check in progress includes text form documentation which creates digital chart. Nursing medical staff prompt friendly and knowledgeable . NP and physicians expertise demonstrated during exam/ health interview. This recent visit was a pleasant experience.

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★ 5

Excellent service!

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★ 5

Very nice and professional staff.

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★ 3

Wait is too long, maybe need more staff to accommodate patients

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★ 5

The staff was cert welcoming and polite

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★ 5

I had a very positive experience at Concentra. From the moment I arrived, the staff was respectful and kind. The process was well organized, and everyone showed professionalism throughout my visit. I truly appreciate the patience and the clear explanations at every step. I highly recommend this clinic.”

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★ 4

Fast friendly professional

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★ 5

Everyone was very professional and treated me very well.

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★ 4

Quick,Efficient

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★ 5

Great people, super nice

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★ 5

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★ 5

Great service

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★ 5

Son muy amables y atentos gracias por atenderme

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★ 5

Muy buena atención y unos doctores increíbles.

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★ 1

This particular visit was the worst.
The woman came in the exam room blurted out your images are clear we releasing you. She never introduced herself, ask how I was feeling. She went on to tell me that after my therapy I was done. I was only able to tell her that I completed the 6 therapy sessions. She didn't notice that my leg was swollen and heated. She said oh well we are done here, follow me out. That's it that's all. Meanwhile I'm still in pain all they ever did was give me pain pills one X-ray and a 2 braces for my foot. They ignored everything I said to them about my body. They did the bare minimum.
So now I got to move further, to get the care I need. Throughout my visits it never went down and they didn't care to see what was causing it. They diagnosed with old tendonitis

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★ 5

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★ 5

My experience at Concentra was excellent! The Doctor and nurses listened to my concerns and answered all of my questions in ways I can understand. The Doctor made me feel seen and heard. & that’s what’s most important when going to the doctor.

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★ 1

Leah one of the doctors gaslights patients who are being straight up with her. She came in the room never greeted me & told me to take off my jacket. Did not ask how I was doing just felt like she was trained to be for companies then to be someone to help out patients. I would not be sitting in that clinic if I had a say in where I could go. My employer forced me to come here, she even told me that I should quit my job if I felt like I was being overworked or mistreated.
I told her she made me feel uncomfortable & she then got a filipino/asian coworker to be a chaperone to watch what was going on. She continues to act rude & very dismissive about what I had to say infront of the younger guy. When she is done talking to me she walks away & I can hear the younger dark skin asian guy with glasses say " Halfway through that I wanted to laugh "

I realllllllllllly expected better from the medical staff. I had to also beg for an MRI when all I had gotten was an X-ray. She told me that I did not need a MRI but the physical therapist well actually more than one physical therapist said to request a MRI & when I did ask Leah she said it wasnt up to them since they werent doctors but its also not up to her. Its up to whoever is paying for everything to approve it. "idk, I just want to feel better alot of the stuff they shared is above my knowledge"
I then proceed to share info on when my injuries occur in day to day life and it feels like shes medically gaslighting me to believe this is all normal when I know its not. Other parts of my body are more worn and used alot more but I am not having the same issues there. I had to ask Brandon that I wanted to see a manager after leaving & the lady who heard me out on the front counter was professional. When I spoke to the older gentleman with whitehair/beard he remembered me & remembered what I said my last visit about Leah.
I am just baffled that these people can go around messing with the livelyhood of others when they can lie about what you are dealing with. She even stated that one of the physical therapist wrote that I was hesitant about doing certain thing when I told the physical therapist my concern and I am not lying about anything. If I have to use my other side of my body to complete the task on hand how is it really a true example of what I am physically limited to?

I recommend if you have issues to make a complaint on their website. I was doing that while I was waiting for Leah to come back to the room but she never did. Brandon had to release me & then I had to make my complaints in real time.
I told the staff that I also felt like a 2nd class citizen while being there.
I had originally got there at 1 pm & did not leave until 4pm after both my appointments. This should really tell you alot in how they care for those coming in.

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★ 5

They were quick professional and made my visit very pleasant

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★ 5

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★ 3

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★ 5

Great experience it was fast and very friendly stuff..

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★ 5

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★ 4

Stafs are friendly, but the waiting time was too long.

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★ 5

Nice people there and short wait times

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★ 5

Ease of getting in and short wait time.

Source: Google