★ 5

I can’t think of a better experience each and every time we need a dentist visit for our little man! They have the happiest, sweetest, and most helpful team ever. If we need in as soon as possible they make it happen. They make sure it’s a happy and fun environment with kids movies, iPads available for a quick busy fun play, and even congratulate them with a cute little toy at the end of their visit. I’m so thankful I live nearby, but even if I didn’t I highly suggest bringing your child here as it is most definitely worth the drive! Our dentist does a great job at making sure to answer all of our questions and educating us too!

Source: Google

★ 5

Cannot express enough gratitude for this amazing children’s dentist office. My daughter is highly anxious and has had her share of negative experiences at the dentist. I can honestly say we have finally found the right fit for us. The entire staff is so patient and kind. Dr Thompson was so intuitive, and was quick and efficient. She was so caring and had a kind demeanor that made my daughter feel safe. Highly recommend, especially if your child has anxiety. 10/10

Source: Google

★ 5

We had such a great experience our first time at Desert Kids Dental. We came here because of their laser treatment for cavities after our daughter had a stressful experience somewhere else. The staff was so kind, caring, and gentle with both of our children. We loved how clean the office was and how fast the visit was. We are so happy to have found our new dentist!

Source: Google

★ 5

My kids have always loved coming to this office. Everyone has made the experience amazing for my sometimes nervous kids. Today we had an above and beyond experience. My almost 1 year old hit his mouth and was bleeding so of course I was nervous and called the office right away. They got us in 30 minutes before closing and we were in and out before 5. I am thankful for the care given to my family and the peace of mind I now have. Thank you!!

Source: Google

★ 1

I want to start by saying Dr. Thompson herself has always been wonderful. She has been kind, informative, and my son has always felt comfortable with her. Unfortunately, the front office/financial communication has been so unprofessional and mishandled that I can no longer continue care here.

In November, we came in for my son’s cleaning. I provided the updated insurance card and specifically asked the front desk if the visit was covered. I was told yes. Once we were taken back, sealants were recommended. Again, I specifically asked if they were covered by insurance, and again I was told yes.

At the next checkup, I was told the office still had not received a response from insurance regarding the November visit. Since it was still unclear, I asked what the cash-pay option would be for my son’s cleaning. I was told it would be $246. I agreed to pay that amount so my son could be seen, although I expressed disappointment about the lack of communication. At that time, the staff member apologized and acknowledged the poor communication.

Today, I showed up prepared to pay the $246 I was quoted, only to be told there was an outstanding balance from November of over $500 that had to be paid before my son could be seen. This was never clearly communicated to me. Had I been told that in advance, I would not have taken time out of my day to bring my son in under the impression that we were paying the cash-pay cleaning fee.

Instead of taking accountability, the front desk staff had an attitude and tried to shift responsibility to the insurance verifier. This is not a small miscommunication. This is now multiple failures to clearly explain insurance, benefits, balances, and what would be required at the appointment.

To make matters worse, I was originally told services were covered, then later told insurance was still being verified, then quoted a cash-pay amount, and then turned away in office unless I paid a balance I was not properly informed about. That feels like a bait-and-switch.

This office also previously sold me a $500 mouthguard appliance for my son’s grinding, despite knowing he has asthma and already struggles with breathing. His pediatrician later strongly advised against him wearing it at night due to safety concerns. To their credit, the office refunded me once they were made aware of the issue, and I let it go because we liked Dr. Thompson. But combined with this latest situation, I can no longer ignore the pattern.

There are many children’s dental offices in Las Vegas, and families deserve clear, honest communication before services are performed and before they arrive for appointments. The dentist may be great, but the front office and financial communication here are unacceptable. Whatever response the office gives to justify this does not change the fact that I repeatedly asked about coverage, was repeatedly given incorrect or incomplete information, and my son was ultimately refused care after I arrived prepared to pay the amount they quoted me.

I would not recommend this office unless they make major changes to how they communicate insurance, balances, and treatment costs with parents.

Source: Google