★ 5

Dr. Kristina Shurtleff is kind and caring. I am so happy to have her as my primary care Dr.

Source: Google

★ 5

Dr. Shurtleff is a wonderful compassionate caring above and beyond kind of person I have ever met !! She takes her time with you. She listens and hears your concerns. She explains everything no matter your question. I'm so happy to have found her.
Her staff are also wonderful as well. They never turn me away when I show up needing something, whether it be a referral, lab orders etc. They are all very Helpful and Professional. Matthew, Lynn, Eli, Sophia, thank you all for showing what it means to go above and beyond your job duties. And Thank You Dr. Shurtleff for everything !

Source: Google

★ 5

I’ve been with Dr Shurtleff well over 15 years. I am very comfortable with her. She has many long time patients like me because she takes the time to get to know you on a personal level. My visits with her are very easy now, since she does telemedicine appointments. Prior to the pandemic, there were always incredibly long wait times to be seen in her office. Since then, she has streamlined her operation and replaced some of the staff. They are all friendly and efficient. I particularly like Matt, who always communicates my needs to the Dr between appointments and always follows up. Everyone is cheerful. Dr Shurtleff is an exceptionally talented physician, who listens, communicates and does not rush you. I feel fortunate to have here as my PCP.

Source: Google

★ 1

The stuff is very mean and rude as a new patient they would not see me at all they would not give me advice on how to get help or any of that they need to be reported I'm disabled and I can't get any help from these people for no reason

Source: Google

★ 5

Source: Google

★ 5

Doctor Shurtleff is the best doctor I ever had!
She takes time with you when you had appointment and listen to you and understand your issues.
I love doctor Shurtleff and her staff !

Source: Google

★ 5

I have been a patient of Dr.Kristina Shurtleff for many years. Dr.Kristina is very through and spends time and listens to her patients when they are explaining their problems.I trust her explicitly and her staff are also very efficient.

Source: Google

★ 5

Source: Google

★ 5

Dr. Shurtleff and staff is family. We’ve been with them for over 13 years. ❤️ ❤️ ❤️

Source: Google

★ 5

Dr. Shurtleff, an angel on earth that we all want to have, the best as a doctor and even better as a person, she takes all the necessary time with you when you have your medical appointment and not only that, if you require emergency assistance she is there for you attending to your phone call at any time, you have truly earned my respect and affection, the best of the best, Dr. Shurtleff thank you for taking care of me and my family, but we also cannot leave behind your staff in your clinic, if they do this It wouldn't be like that, thanks to all of you who, by being with the best in your field, are the best in your performance. Thank you for taking care of us, God bless you always. Oscar Roman and Family

Source: Google

★ 5

Dr Shurtleff and her staff are the best. She is knowledgeable,caring, Dr Shurtleff explains everything to you about anything that needs to be discussed. I am so grateful that I have such a great Dr. Her staff is the best . Matt, Sophia and Lyn go out of there way to help you with appointments, referrals.etc. A great Dr and a caring staff what could be better. 10 stars isn't enough for this wonderful Dr and her staff. Thank you

Source: Google

★ 5

Dr. SHURTLEFF is a great wonderful Dr. she’s understanding she listens she’s a fabulous women sweet honest caring also her staff is on top of everything wonderful people highly recommend she takes time with you always

Source: Google

★ 5

She’s been my dr for over 20 yrs best dr I’ve ever had.

Source: Google

★ 5

I totally agree. She has is really understanding and supports your decisions.

Source: Google

★ 5

How can anyone rate an Angel.
I love Dr Shurtleff.
She is above anyone else i have ever seen medically.
Shes 10 plus to me.
She always makes you feel important and takes on any problem your having with compassion and an attitude of , we will get through this together.
No matter what situation you are having .
She will treat each symtom until its completed, and behind you. I love her😇

Source: Google

★ 5

Dr. Shurtleff is an excellent doctor. She takes an adequate amount of time with each patient, and her recently improved front desk process has made check-in and checkout and timely appointments. A new standard of care. It is a tremendous improvement in terms of office visits but regardless, I think the reason her office was so busy was because she’s a great doctor, and a good person who takes the time to understand your issues. This is a five star rating because the practice deserves it not just the doctor, but the practice in its entirety.

Source: Google

★ 5

I meet the Dr. Shurtleff , many year s ago when she practice elsewhere . I think she is a wonderful passionate and caring doctor and I recommend highly recommend her .

Source: Google

★ 5

Best doctor..I every had...totally cares about you..and staff...like Lin..good people

Source: Google

★ 5

Source: Google

★ 5

My first in-person visit since the pandemic began was yesterday and it was great. Very little wait and there appears to be a new front-desk person. A sign says they are not taking walk-ins anymore so I think that's why my visit was so easy. I agree with the others that the office staff have been disinterested and difficult in the past but I think Dr. Shurtleff may have remedied that if yesterday was any indication. Her M.A. is a young man who is competent and respectful. The lady who does the lab work is not warm and fuzzy but she's incredibly good. I'll take that any day. (And a lab in the office? That's a great perk.)

In the past I've waited a long time for my turn, even with an appointment, but I always knew once Dr. Shurtleff got to me that I would not be rushed. She is not judgmental or rude (even when I told her I *still* hadn't done a lab test she sent me for a year ago). If you don't need to see her in person, she is also great with tele-med appointments; I have had a couple of those in recent months. I hope yesterday is the way things will be from here on out because it was a good experience.

Source: Google

★ 5

Dr Shurtleff has been our doctor for 15 plus years. She has always showed the greatest care for her patients. Her compassion and knowledge far surpass any other physician we have had.

Source: Google

★ 5

Dr. Shurtleff has been my primary for seven years. She diagnosed a random condition several years ago and go me into the best specialist and surgeon! She spends time with her patients. The wait to see her can be hours, but her patients know that and are willing to wait. She’s just that good.

Source: Google

★ 5

She is the best doctor. She's kind and caring to all her patients. You will experience a wait when coming to her office and thats because she has lots of patients, but she's well worth your wait. If you want an in and out office visit with a less caring and experience doctor, GO SOME WHERE ELSE !

Source: Google

★ 1

WORST DOCTORS OFFICE ON THE PLANET! 0 stars.
They had the nerve to have my oxygen wearing grandmother wait from 10:30AM to well after 6:00PM WITH AN APPOINTMENT for her 1st visit. Then for her “second” visit ( a follow up after a hospital stay because she was showing stroke-like symptoms) she snottily came in the room “what am I seeing you for today, haven’t I already seen you 3 or 4 times) and had audacity to argue with her about what # visit this was (even after the front office CONFIRMED it had only been the 2nd visit) instead of the task at hand, which was following up to see how she was and how to move forward as far as meds and physical therapy go etc. She likes to throw in how she’s been doing this a long time and how many patients she has. How many of those said patients have actually returned?! You HAVE been doing this too long, hang up the white coat, dear. You’re rude and unprofessional, and you need to rehire your entire front staff.

Source: Google

★ 1

So I called to tell them I'm trying to schedule an appt for my mom. I let them know my mom has a new insurance and needs to select a provider and make her first appt. They instruct me what to do and I do just that. I call back and they tell me they are not accepting new patients. Thanks for wasting 3 hrs.

Source: Google

★ 5

Source: Google

★ 1

Office staff is deplorable. Dr Shurtleff is a dream doctor love her to death.

Source: Google

★ 1

She is amazing, when you finally get to see her after 2-3 wait, then another 30-45 minutes wait in waiting room. Her staff are the most rudest people in customer service I’ve ever dealt with! I’ve left several messages for a call back to never hear from anyone! I don’t know why the doctor doesn’t see how her office is being run!! Seeking new doctor!! 😓

Source: Google

★ 3

Has not excepted new patients in a long time (2years) !

Source: Google

★ 5

She's so caring

Source: Google

★ 5

She takes time with each patient, which makes for a long wait, but she is the best Doctor in town !

Source: Google

★ 1

Long wait
Rude staff
Dr just wanted to run tests
After 5 requests for test results ... still nothing!
Worst experience ever

Source: Google

★ 3

Dr Kristina is Awesome, great Doctor, but the staff....that's another History, rude and inefficient as hell, those two beauties at the front desk are something else. Y I could I'll give 5 star for Dr Kristina, and a ticket to unemployment office for the staff....

Source: Google

★ 5

She is a Real family Dr.

Source: Google

★ 5

Amazing Dr. Just wish the wait wasn't so long. Love her staff as well.

Source: Google

★ 1

First off the staff is super rude the nurse there is maybe one of the rudest people I’ve delt with. The clinic is super slow if you go in at 8 you won’t get seen till one or later. Dr. Shurleff herself is a great doctor but her staff is just god awful.

Source: Google

★ 1

I cannot believe i'm sharing my experience with this practice having only dealt with the receptionist.

I called to schedule an appointment and due to an incoming call missed the menu options. I called back and was immediatly put through to the receptionist. She gives the name of the facility and asks what i'd like to do, to which I respond, "Hi I'd like to make an appointment." She promptly hangs up.

I call back, a little hurt as maybe she was irritated that I hadn't chosen the proper department on the menu options. Expecting the options again, I was instead put through to the receptionist. She introduces the clinic again, to which I say, "hey there, we must have gotten disconnected."

She scoffs, saying "I wasn't talking to nobody." I could hear the venom in her voice, like I was accusing her of something disdainful. Like, why was that reaction necessary?

The rest of the conversation she asked for my insurance, told me that there wouldn't be any availability for new clients after 2 o'clock, which is ridiculous. Logically I know that many medical facilities have their set of rules, but having worked in customer service someone is going to take that personally especially to have been spoken to with such attitude beforehand.

Her lack of capacity for polite conversation, coupled with her rude demeanor along with the lack of availability just put me off completely.

If this is how the receptionist treats clients, I can only imagine the kind of person the doctor would be. Really dodged a bullet there.

I called another PCP who will see me, a new patient, tomorrow, after 2! Amazing.

Source: Google

★ 5

Source: Google

★ 1

I saw her since late last year she diagnosed with lupus in January 2018 which i have not seen a rheumatologist.My appointments would last over 5 hours 2 to wait for a room another 3 in the room waiting on her. Nothing is worth a 5 hour wait

Source: Google

★ 5

Dr Shurtleff, is the VERY BEST doctor I have come across in a very long time! She is the definition of what a doctor should be, she takes her time with each and every patient, you may have to wait a few hours to see her but believe me she is worth waiting every little sec. Just bring a good book or make sure your battery has a full charge on your phone. She even makes house calls! How many doctors do you know do that? Now her Staff is the TOPS! they are just THE GREATEST EVER this is what makes Dr. Shurtleff the BEST!

Source: Google

★ 5

She’s awesome doctor she treats everyone well and you will love her too.

Source: Google

★ 5

Source: Google

★ 5

I've seen Dr. Shurtleff over 10 yrs. When she had her office by the galleria mall, now she is over on water street. I don't have insurance at my job yet, I still have health plan of Nevada. I thought would not be able to see her no more. I was happy to hear that because I'm a long time patient she'd take me with my insurance. I love my doctor she really cares about her patient's and takes her time. The wait is worth it. With my situation right now, which is not very good emotional and hard to deal with. Dr. Shurtleff is working with many doctors and tests to get me back to myself and life again. I'm thankful for her.

Source: Google

★ 5

Source: Google

★ 5

Kristine is the best doctor I have ever had she has done more to find answers to my health issues. THANKS DR KRISTINE SHURTLEFF YOUR AWESOME!

Source: Google

★ 5

Dr. Shurtleff has been my Dr. for more than 11 years. Her staff is amazing and Dr. Shurtleff is a very caring Dr. Thank Dr. Shurtleff for take care of me.

Source: Google

★ 1

First it took me a week to get a hold of them left messages no one returned them after I get a hold of them they said they will not except new patients.......

What kind of doctors offices except patients I guess it's a new Obamacare

Source: Google

★ 5

She was my Dr for 3yrs she a great Dr. I will miss her as I moved back to Montana in June.

Source: Google

★ 5

She a good dr she really care

Source: Google

★ 5

Dr Shurtleff is a fantastic doctor with a heart of gold. She's friendly and knowledgeable, a combination rarely seen in a doctor these days. I've always been treated well by all members of the staff. They are friendly and attentive. The wait time can be long, but Dr Shurtleff is worth the wait as she spends lots of time with you once it's your turn to be seen. Just bring a book along to read and know that when you see her, you'll be well taken care of.

Source: Google

★ 5

I have been a patient of Dr. Shurtleff for the last 8 years, and I have had nothing
but positive experiences with her. I know her schedule is a busy one, and the wait
can sometimes be a little long, but that's because she really listens to her patients
and cares about them. So she is worth the extra wait... trust me, you are in good hands
with her.

Source: Google

★ 4

wait time can be ridiculously long at times but Dr. Zalan was the first doctor I have seen who actually listened to me and what i was feeling, and actually tries to identify the problem that needs treating instead of saying what most doctors do today. " here's a bunch of pills now get out of my office. love her great doc.

Source: Google