★ 1

Horrible experience. Staff is very lazy. Super difficult to get help or referral. Dr says one thing . Staff under Dr say another. Seems like a circus show with the moving parts , changes, the merge that took place and making patients feel worthless and complete uncared for. So disappointing this is the reality of healthcare. Nickel and dime for anything they can and then take forever to get you something that's urgent. Team isn't functioning as a team.

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★ 1

Absolutely awful. If there was a minus rating on these things it would be at the bottom. Escorted my mother to get blood work done. She already fasted the allotted time and was feeling weak. Appointment was 8:45 and didn’t get called until 9:30. Mother kept on asking when was her time. Receptionist told her 2 people were ahead of her. 3 people came in after that and was seen right away. And they were there for other reasons.
When she finally got called in the phlebotomist told her that the receptionist never told her that my mom was there.
75 yrs old fasted and waited like what seemed to be an eternity. Other patients in there wondering when their time was going to come.
The way this place treat their senior patients is absolutely disgusting. 2 women sitting in that reception office needs to get their hearing checked. Lame receptionists can’t even hear the patients through that ridiculous plexiglass. This place needs to be fixed. Possibly looking into writing channel 13 news and getting Darcy Spears involved so she can exposed this place for their lack of everything re: their senior patients. UNACCEPTABLE!

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★ 2

Cancled appointments too many to count. The standard of care at this office has went down the tubes. Ended up going to Urgent care since they cancled my appointment. This used to be our go to Dr office. :(

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★ 5

I have been searching all morning for a primary accepting new patients and had no luck. I called this location and got Miss Emily in the office and she was the greatest. So kind and so very helpful. She helped me find a provider in network that wasn’t even at their location and it wasn’t even her department - great staff 🙏

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★ 5

In and out. Brief explanation of current and past wellness checks and scheduled the next appointment/Lab work.

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★ 5

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★ 5

Dr Gothelf has been my mother’s PCP over 15 years. She said she loves her doctor and will not change him for another!

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★ 5

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★ 5

I had a great experience with the receptionist all the staff that worked with me in my doctor.

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★ 5

My appointment with Doctor Springer and his nurse, Teresa were fantastic. Very friendly, very informative, and they were interested in me and my medical problems.
Doctor Springer spent time with me.
Explaining all my medical tests and situations. I truly recommend doctor Springer. Thank you 😊

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★ 5

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★ 5

Shirley very helpful in handling my two problems

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★ 5

I always feel welcome with all the staff and supported every time I come in

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★ 5

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★ 5

Dr Springer takes his time going over everything and making sure I have all medications for my dad. He spends quality time every appointment I have had for my dad. I truly appreciate doctors that put patients care as their top priority and doesn't rush during appointments.

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★ 5

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★ 5

The staff are always friendly, and very efficient. They always go the extra mile. Prescriptions and referrals are always handled in a timely manner. Great experience.

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★ 5

Saw Dr. Gothelf 1 Nov 24. Hadn’t seen him for 6 months n had several issues I needed help with. Didn’t know if he wld have time for all but he didn’t rush me n addressed all my needs n today t 4 th of Nov. he has already resolved several of my issues. He is a very efficient PC n I have been seeing him for 4.5 yrs. He doesn’t have time for conversation if ur looking for that but that’s not what I need n I like t Just t facts ma’am attitude. Love his staff especially Lisa.
It is difficult to get thru Intermountains people
To Dr. Gothelf office. I call send phone msgs n
Txt msgs and they r not quick to get back to U but I persevere cause he’s good!!

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★ 5

I had a great experience at my appointment. My Doctor was very helpful and we have a plan in place for my future health.

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★ 5

On time, good communication, friendly

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★ 5

Kevin Springer was exceptional; I’ve seen him on 2 occasions and found him to be an excellent listener and provided very professional advice!

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★ 5

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★ 5

Everyone in the office was very friendly and answered all my questions.

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★ 5

Like the early check in by e-mail not
Crowded. Went by fast hopefully on the road to better health next 6 months

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★ 4

My Doctor wasn't available until April so I was seen by his Assistant
He was okay, but I prefer seeing Dr Gothelf, as I have been a patient since 2002
When I was seen on 1/14/25 Kevin didn't mention anything about my heart murmur or valve, that concerned me
Overall the appointment went well

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★ 5

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★ 5

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★ 4

I really don’t know why we were there. We haven’t been able to get his meds straight or refilled. He needs someone to take charge of his meds. Make sure he’s getting what he needs.
Kevin is very nice though, and easy to talk to.

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★ 5

Getting acquainted with new PA.

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★ 5

Kevin Springer is a very engaging person. He read and commented on all my reports and I liked him very much. He listened to all my concerns' He was great.

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★ 1

**UPDATE 12/26/24**

This CANNOT be happening. Four months ago I had my check up. As I was leaving, I asked for a copy of my lab test order form for the next visit. They couldn't give me one (system problem) but said they'd fax it to LabCorp right away. I asked for a copy to be mailed to me, too, which they said they would do.

They did NEITHER.

I called three times since (including last week) and every time I was told the order form would be faxed and mailed. Again, three times NOTHING.

Today was my LabCorp visit. Again this morning I called to make sure they'd faxed to LabCorp. When I arrived LabCorp had no record.

I called while i was standing in the LabCorp waiting area. They said they'd fax it right then as I waited. I asked them to stay on the phone while the LabCorp staff and I waited for it to ring and come through.

Never happened. NOTHING!

**UPDATE 10/10/24**

Two months ago I posted a one-star review below.

It hasn't gotten any better. But it has gotten worse.

The "Follow My Health" app has replaced the earlier one which seems fine. But responsiveness has PLUMMETED.

Of seven messages sent, four were answered after SIX OR MORE DAYS (despite being about urgent prescription issues and questions), TWO weren't answered at all and only ONE was answered the following day.

Of those that were answered, NOT ONE correctly resolved a simple prescription issue at hand. Which leads to more unnecessary messages and a greater load on what must be fewer and less experienced staff.

Direct phone calls to the doctor's office are still not possible (as they once were) to get urgent issues resolved. Instead, they've built a many-layered moat between themselves and their patients in the form of an atrocious "AI Assistant" that understand and resolves nothing, then a messaging service in India who can only forward messages, followed by another messaging service in India that will tell you they don't work with this doctor's office (and, to flip the script here, for me to let my doctor know).

(If you have high blood pressure, think twice about taking this route.)

Welcome to CORPORATE health care, folks! Profit above people. Margins and metrics over meaningful medical care.

This office is in a race to the bottom. And they're winning.

-----

**TWO MONTHS AGO**

I have been a satisfied patient with Desert Family (now IMH) for years.

Until today.

Today, I opened the Healow app to send a message and found all my messages deleted and a pop-up saying to call the office to "enable
messaging."

That's when my afternoon blew up trying to reach someone who's actually in the office and able to help.

I called the office and was confronted with the first barrier to assistance, ie the new "AI Assistant" that turned out to be not just completely useless but extremely frustrating, as well.

Eventually, yelling "CONNECT ME TO A HUMAN!" seemed to be the password (take note) to a person who could help.

Except it wasn't. It turns out you're just transferred to yet another barrier to assistance in the form of an outsourced messaging service. This first time to someone from India.

The person advised I call the Follow My Health number to address the Healow app issue. When I finally connected with someone there (another person from India), I was told they don't work with the app and to call the office back again and advise them of this. (If you're bored reading this, imagine how much fun I'm having writing it.)

So I started all over again with the miserable AI Assistant (please, get off the trendy "AI" train, it's not doing your brand or your clients any favors).

And after I yelled through that barrier again, a completely new person with the messaging barrier answered requiring me to go through the whole identification process once again.

But they couldn't help me either, of course. Only forward my message to the office for a callback.

Which hasn't happened yet.

End result after all this was no result. No help. No resolution.

The end.

Source: Google

★ 5

The service I received was great. It was really nice too talk with Kevin face to face. He was highly professional, polite, and showed a real interest in me and my health. It was truly a great experience.

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★ 5

Doctor Kevin Springer was very informative

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★ 5

I was greeted courteously and promptly by staff. The New way of doing things with Intermountain Health were explained clearly for me by Kathryn. Dr. Gothelf was prompt as well and I felt he was patient with my many questions. Did not feel rushed. I am glad to hear about the new policies within the practice, specifically that there is an associate available when Dr Gothelf may be booked with other patients. Check out with Lisa was seamless & my follow up appointment is already scheduled. Highly recommend DrGothelf & staff. Positive vibes & excellent appointment experience.

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★ 4

The physician assistant is a great deal better than Gothelf. Who never faces me but sits with his back to me like I don’t exist!
I feel that Mr springer was helpful and kind and cared that I had been through the wringer after being sent to the er and then an appointment He followed up and seemed to get that an old lady diagnosed with pneumonia should be be a little upset with the non treatment of her physician of over 10 years

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★ 5

Great experience! NP, Kevin, was amazing. Listened intently, very cooperative and very knowledgeable 🙂

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★ 5

The medical team at Dr Gothelf office are great. My visit was with Mr. Springer, he is a great medical professional and I appreciate the way he handles my medical issues.

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★ 5

I have been going here for about 4 years and intend to for many more years. Thank you

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★ 5

APRN Kevin Springer was terrific in all aspects, he took time to address all of my concerns and explain the very important information I needed to know. Staff was warm and open. I would highly recommend!

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★ 5

Mireya is such a great help is so professional and helpful in every I would give her 5stars great 👍 for your staff

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★ 5

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★ 5

I was called to come in for an appointment for Intermountain Clinic that has recently taken over my PCP’s office even though I had been seen recently. I had a delightful visit with a woman provider that listened to my backstory of issues that I’m most concerned with. She was most attentive, made fresh suggestions and gave useful advice. Wish she was my permanent PCP!

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★ 5

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★ 5

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★ 5

Doctor Kevin explained everything very well.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Intermountain is horrible. The interaction through a third party to get to my doctor is horrible. I hate to have to jump through hoops just to talk to his office. Your operators have hung up on me and I’ve had call back and repeat my story because it’s always someone different. I did the virtual visit and my doctor’s microphone didn’t work so he had to call me on the phone. Never again. I’ll go in next time. You guys suck.

Source: Google

★ 5

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★ 2

They called me! To make an appointment I did not need. I feel it was just to bill Medicare for an unnecessary appointment. I cannot call my drs office without going thru AI then an assistant who then calls the office to see if they can talk to me. All the while recording my info. When I do get to speak to someone in the office of my Dr they have to follow a certain script. It seems like Intermountain is TOO controlling! And wants to get as much as they can from Medicare.

Source: Google

★ 5

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★ 5

Kimberly was AWESOME…knowledgeable, informative, kind and compassionate…it was a very positive experience

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★ 5

Excellent service. Dr Gothelf is wonderful. He is caring, compassionate and takes his time. I never feel rushed. The office staff is perfect. I love them all. They are always helpful, polite and very friendly.

I have some problems with the new answering system. The AI system is awkward and difficult and very hard to actually speak to someone and when I do speak to someone, I usually get someone from a different country who cannot connect me directly to the office and I have to wait for a callback. They always call me back and they’re always polite and helpful but this AI assistant thing is a pain, please go back to the old way of doing things

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★ 1

Went to doctors office and was planning on seeing pa Steve. He walked into office not introducing himself and said " why am I even seeing you today. I am not your normal doctor and you have an appointment with he in 2 weeks.". I said that I recently had tests and was hoping for some answers. He said he has no idea about tests. The entire interaction was combative and I walked out to speak to office manager. I have gone to this facility for over 10 years. Steve was rude and walked in with a terrible attitude. I have since called office manager back and customer service and have not received call back to voice my concerns.

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★ 1

They r not there to help u

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★ 5

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★ 5

Clarice Hutchinson is very good and thorough

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★ 5

Excellent!

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★ 4

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★ 5

Mr Henderson is always very Attempt to my needs and I enjoy our visits

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★ 5

Once I was able to see the provider the visit was fine but prior to that the visit was horrible because of an insurance problem

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★ 5

Arrived at the facility on time and we were immediately taken cared of by the receptionist. Sally the nurse practitioner immediately took our vitals and we got seated on the examining room. In a few minutes Steve our PA came over and discussed with us our lab results and concentrated on the abnormal findings and the possible cause and effects to our health. We were then ask if we have any concerns or complaints regarding our medical health and gave us his ideas and possible remedy/answers to our questions and finally he gave us 3 months repeat our blood exam and prescribe my Shingrix vaccine.it was a wholesome conversation and he answered all our concerns.

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★ 5

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★ 4

Dr and supporting staff was great.

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★ 5

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★ 4

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★ 5

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★ 5

Dr. Lana Daewood was kind and caring as is usual for her. This was my last visit with her because I am moving out of state. I would highly recommend her to anyone that wants a doctor that puts her patients first. She takes time and listens to all your concerns. She looks for answers to your health issues and will refer you to a specialist if needed. I will truly miss her.

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★ 5

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★ 5

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★ 4

Short wait. Dr. Dawood made the time to listen to my concerns

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★ 5

I always have very great service with the staff and doctor I appreciated ur treatment thanks

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★ 1

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★ 5

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★ 5

Excellent interface.

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★ 5

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★ 4

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★ 5

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★ 5

Great office, very little wait time, staff exceptionally nice. And, my provider, Caprice Hutchison, is like meeting up with an old friend, every time I am there. The caring and efficiency from this office is top notch!

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★ 5

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★ 4

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★ 4

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★ 5

I was actually back into the exam room by my appointment time. Dr Dawood was prompt and had reviewed my blood work report before coming in to see me. We discussed some things I needed to change to get my numbers back under control.

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★ 5

After 3 years of searching I have finally found a place that I feel will help me care for me! From the initial phone call, the front desk, McKenzie, and Caprice Hutchinson I can honestly say these are the kindest, most professional people one could ask for.

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★ 5

I have been looking for health care for my Mom where they pay attention to her, see her, hear her and will actually help her. I am super impressed with Intermountain Health Care especially with Caprice Hutchinson. She heard my Mom's concerns and responded immediately. She inquired about previous treatments and results with a Scientists skepticism. She took action to provide care for my Mom. I know she is in good hands at Intermountain Healthcare.

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★ 5

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★ 5

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★ 5

I have never been so happy with my medical care. Caprice Hutchinson is my Primary Care and she doesn't miss a beat. The whole office is very caring and very efficient. I can't say enough about the great care there.

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★ 5

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★ 4

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★ 5

Everything and everyone was great. Caprice Hutchison is absolutely amazing. I can’t say enough good things about her. The rest of the staff was caring and patient. The actual medical office etc.. clean, sanitized and very comfortable. I would recommend this medical facility to any body looking for a place.

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★ 5

Whenever I attend an appointment with my provider I receive total care of my needs. It’s not just one single medical problem but all of my medical needs are attended to. I appreciate this caring service and am grateful for Caprice Hutchinson PA. Thank you.

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★ 5

sign in very simple at office. Steve and staff professional and show caring of patients concerns and issues. Truly great staff

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★ 5

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★ 5

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★ 5

Great, got my husband in same day. Courteous and very helpful. Thank you.

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★ 5

I was quite surprised to find my new primary doctor so prepared on my health concerns which made for an efficient and effective appointment. I was treated as an old friend instead of person taking a slot of time. He appeared to be truly interested in improving my health and lifestyle. He also had a plan for future appointments. He took all the time needed for a trust to be formed.

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★ 5

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★ 5

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★ 1

My mother was a patient of Dr.Dawood for many years with no complaints, until we encountered a new nurse name Julie, she has been so unprofessional, Shamron the Manager attempted to help, but I'm very disappointed for how we were treated and feel discriminated. They retaliated for me making this comment, today they refused to help us. They called the police on me for no reason, wasting tax payer funds. An ambulance had to take my mother away from the clinic because they aggravated her.

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★ 5

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★ 5

I was satisfied with the outlook of my health results.Steve Henderson took the time to explain the results.

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★ 3

I live in Pahrump Nevada and have been told I can't have my labs done out here I have to drive into Las Vegas to have them done. Then I have to drive 140 MI back again next week have my results told to me.

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★ 4

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★ 5

My husband and I have have just finished with our semi-annual check up. We are both retired and are
extremely happy 😁 with our Doctors at Intermountain Parkway Clinic in Henderson.
Each and every staff member is so helpful to us, we both count are blessings we were led there!

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★ 5

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★ 5

All the Staff are Wonderful. They are so welcoming & Helpful.

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★ 5

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★ 4

Office visit with Steven Henderson went well.
They wanted to do a test for neuropathy but the machine was inoperative.
He spent a lot of time with me and was helpful.

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★ 5

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★ 5

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★ 4

The staff is very professional and cordial. I did not have to wait long-duration .My Nurse Practitioner is Caprice Hutchison, she is very nice. I could talk to her and she is a good listener, takes time to explain to me my health issues and my concerns. I'm sorry I cannot take her with me to California. I am moving to California.

Source: Google

★ 5

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★ 5

My experience was absolutely fantastic. Doctor Henderson was great. gave me lots of attention and explained the situation to the fullest. I was so happy with this new doctor.

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★ 4

Friendly staff. Things run on time. The location of the office is perfect. Short drive and I’m there.

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★ 5

Love Dr Steve Henderson and Sally the nurse best team ever! They are the GREATEST! Very attentive and explains everything in terms I can relate to.Very personable and treats me with respect and dignity.

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★ 5

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★ 5

I have completed many video appointments with inter mountain Health Center especially with Caprice Huttenson and everyone has been with very great satisfaction. I hope to continue with her until I no longer live in Nevada. If there was more then five stars I would mark them all.

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★ 5

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★ 5

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★ 5

Clarice is awesome and very thorough.

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★ 5

Great Doctor and staff

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★ 5

In all honesty, this is one of the most attentive doctors I’ve ever had. Dr. Hutchinson listens to you. She really does care. Everyone I’ve ever interacted with at the office is so kind and professional. They go above and beyond. I love my doctor and my doctors office. 10 out of 10. I’d definitely recommend. 🥰

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I had a excellent visit with my Doctor Steven Henderson at Intermountain Healthcare Parkway. He answers all my questions and is very caring.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Dr Henderson spends the time necessary to address all of my concerns. I appreciate the way he discusses his evaluation with me. He is a great physician and I would recommend him to everyone

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★ 5

Personal attention. No waiting.

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★ 5

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★ 4

Much better than my last Inter Mtn cardiologist visit..my primary care dr was not available..but this lady did her best.

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★ 4

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★ 5

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★ 5

Professionalism, considerate of time, clean. Enjoy the experience

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★ 4

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★ 5

This was my first visit with Dr. Dawood. She was attentive and responded to my needs. I am very pleased that she will be my personal physician.

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★ 5

Always a pleasant experience.

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★ 5

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★ 5

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★ 4

So satisfied with my visit. Everyone are very professional and caring.

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★ 5

I am a lupus patient, i have lived in Nevada almost three years, i had been seeing one Primary Care Physician and the same Rheumatologist the entire time I've lived here, i have been les than pleased with both, i was seen by Dr Steven Henderson only once, his patient care manner is OUTSTANDING, INCOMPARABLE AND SECOND TO NONE, Dr Henderson took his time explaining my lab results to me line by line, he also explained to me all about my medications, i without a doubt can honestly say that i feel like a new person from my very first visit with Dr Henderson, and not to forget the professionalism of the office staff, I AM O E HAPPY PATIENT.

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★ 5

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★ 5

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★ 5

As always everything went well.
Very professional.

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

I went to Dr Heller from my foot pain and he said I had planter fasciitis. Over five months he put five shots of Cortizone in Left foot he said I had planter fasciitis but apparently not I decided to go to my family doctor Caprice Hutchinson and she said that the pain should have gone on for five months so she wants to do an x-ray and MRI on my foot she said that I may have a hairline fracture so she did me better than the foot doctor

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★ 5

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★ 5

Welcoming, clean, well lit & the Staff are efficient & yet personable. One feels valued as a client

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★ 5

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★ 4

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★ 5

Polite, Dr. Henderson has Great Bedside Manner. He communicates clearly!

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★ 4

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★ 4

Steven Henderson has been my primary care physician for two decades, and both he and the Green Valley staff are exceptional!
It was great to see Sally back as well!

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★ 5

Dr. Dawood is patient centered and a highly trained professional.
She carefully went over my test results with me. Medical insight and an diagnostic insight are her strong suit.

The medical assistant was very professional. She made efficient use of her time. And was very helpful.

The administrative staff have always been professional. People skills are their forte.

Robert Vaughn Ph.D.

Source: Google

★ 5

Everyone is very professional. A-one staff. Dr. Dawood is awesome and cares about her patients.

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★ 5

Everyone was magnificent

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★ 4

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★ 5

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★ 5

Everyone was very nice and very professional i felt very comfortable.

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★ 5

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★ 5

Love Dr. Lana Dawood. Very impressed with the office staff.

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★ 5

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★ 5

Great experience and thorough

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★ 5

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★ 5

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★ 5

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★ 4

My initial appointment was with Dr Henderson and it was not a goid experience. I told them I wanted to have my appointments only with Dr Dawood and they have accommodated me. I have only seen Dr Dawood twice and have had positive experiences thus far. I think I was spoiled with previous gps who made me feel like I had been going to them for years right from the beginning. I am not sure Dr Dawood actually knows who I am without reading my records but I am hoping that is just because I'm new to her and Covid19 has affected the way appts. are handled. I guess only time will tell. I definitely like the fact that her assistant calls me to follow up whenever there are issues. 2020 has been difficult for everyone and changed a lot of things. I'm sure I'll feel more comfortable with time and more visits. All in all, I am pleased with the care I am receiving and not planning to make any changes.

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★ 5

Right on time of my appointment
Didn't wait around for 45minutes after my appointment time

They were very efficient and professional

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★ 5

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★ 5

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★ 5

Very pleasant and professional staff. Wonderful Dr. and excellent P.A.!!

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★ 5

Warm, friendly & efficient, was there for flu shot

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★ 5

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★ 5

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★ 1

wall went well, received some good information.

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★ 5

Always the best employees and Dr. Bawood is awesome

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★ 5

I am blessed to have Dr. Lana Dawood as my PCP! She is a very caring, understanding professional. Thank you Dr. Lana! Stay safe and healthy!

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★ 5

I have been going to this facility for a few years. I like it's location and my care provide is Caprice, she's great. She is very compassionate, she listens and asks how you are doing and she truly seems to care. Thank you for always fixing up my ailments.

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★ 5

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★ 5

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★ 5

Good

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★ 5

I had a very positive visit with Dr. Dawood

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★ 5

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★ 5

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★ 5

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★ 5

I m always very pleased with my appointments at my doctor appointments. The people are all super nice and friendly. I m never rushed thru appointment and they take time to discuss any problems or questions you have. I m so very pleased with this office.

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★ 5

Healthcare providers were friendly and knowledgeable.

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★ 5

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