★ 5

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★ 5

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★ 5

Great Dr, took time to explain everything going on with me!

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★ 1

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★ 4

I would like to leave a 4 star review for this neurology clinic in Las Vegas, with special appreciation for the Nurse Practitioner (NP). Every single one of my needs was fully addressed, and their overall process was impressively fast and well-organized. Although it can occasionally be difficult to get through on the phone or navigate the patient portal, the exceptional care, efficiency, and dedication of the NP make it entirely worth it. I highly recommend them to anyone seeking quality care.

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★ 5

The way He and his team interacted with Monta was absolutely professional---with his genuine friendliness.

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★ 5

Caring staff and expert neurologist.

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★ 5

Entire staff quite wonderful, special effort from KAT, nueropsych...

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★ 2

I didn't see this Doctor. I saw Chantal and she was fabulous and thorough. Lots of testing but no doctors available. If you have issues they can't help you.

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★ 5

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★ 1

Two hours seated waiting for the dr to see me

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★ 5

I had an excellent experience with Dr. Campbell, and I truly appreciate the care and compassion he provided during my visit. As a headache specialist, he took the time to thoroughly explain my condition, the medications he recommended, how they work, and the potential side effects. I never felt confused or pressured into making a decision.

What stood out to me the most was that Dr. Campbell did not rush my appointment. Compared to some of my previous experiences with other providers at the practice, I felt like he genuinely took the time to listen to my concerns and understand what I was experiencing. He gave me different options for my treatment plan and made sure I understood each option before moving forward.

When I left the appointment, I felt comfortable, informed, and confident about the medications and treatment plan we discussed. That is something I truly value in a healthcare provider. The visit never felt like a transaction or like I was simply being moved through an appointment. I felt heard, respected, and cared for as a person.

I’m very grateful for Dr. Campbell’s compassion, patience, professionalism, and knowledgeable approach to my care. It is reassuring to have a physician who takes the time to educate his patients and involve them in their treatment decisions.

Thank you, Dr. Campbell, for making me feel comfortable and confident in my care. I genuinely appreciate the time and attention you gave me, and I would absolutely recommend him to anyone looking for a knowledgeable and compassionate headache specialist.

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★ 5

Staff was amazing! Dr. Paul and assistant took their time to listen to my concerns and answered questions I had regarding my medical issues. They were phenomenal!

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★ 1

Can’t schedule a appointment they have AI taking there calls going in a circle. What a shame!!!

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★ 5

I highly recommend LV Neurology Center. This was the best experience I've had eith a neurologist. Dr. Jay Mahajan, DO and his team understood my needs and concerns. They immediately addressed them accordingly. Everyone was pleasant and professional. They are thorough and provides exceptional care with genuine concern.

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★ 5

Glad to find a Neurologist who has understanding of what I'm going through, and knows in which direction to proceed. His assistant, and staff are awesome too. All the way from the person who took my call to the Neurologist. Great team. Thank you Dr. Mahajan, and everyone else.

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★ 5

I’ve been so impressed with the level of detail provided by the health care professionals at Las Vegas Neurology Center. They do not spend a lot of time with individual patients, but they’re extremely efficient and know what they’re doing.

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★ 1

Although the office experience was good - Very disappointed that I have to wait until Next Year, February 2027 to get MRI treatment. Five months of continued discomfort and pain until then. UUGGH!

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★ 5

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★ 5

Great Doc

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★ 5

To anyone suffering from Dystonia I highly recommend the Las Vegas Neurology Centers. Diagnosed in 2008 with this debilitating condition, I suffered in silence for years trying one thing after another. Embarrassment because of my physical appearance I isolated myself. Until one day after having lost all hope. I found Las Vegas Neurology Centers thanks to Dr. Kamden where I then meet Dr. Mohjagen and Dr. Campbell. My life has changed forever! Thanks to my group of Doctors I can now say I have finally found relief to my constant pain my physical appearance is unbelievable! My group of Professionals has literally saved my life. I thank God for having my group of Doctors on my side. I would not change them for the world! So if you like I was suffering with Dystonia and all it's debilitating and embarrassing symptoms I urge you to look into Las Vegas Neurology Centers, I promise you will not regret it.

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★ 2

The Drs are very good. The issue is the use of the ai phone service and portal, as well as being inable to connect to extensions properly.

Also, ai phone service didn't tell me you were closed leaving me in a perpetual loop, but I figured it out.

The AI phone service also told me that you didn't do a test I know you do, and when I corrected it acknowledged it was wrong.

Then, for 2 months or so I had been trying to get access to my portal, it's never worked, even clearing the cache and moving it to a laptop did not help. I was told that someone would call me back pertaining to that, but I never was. Then I was told to fix it at my next appointment, I would just go and fix it there but I don't drive and it's not very close.

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★ 4

I had to go in person to get a prior authorization started, but at least they gave me samples in the mean time.

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★ 5

The doctor and staff are fantastic little challenging on the check in with the iPad, especially if you’ve experienced problems with a stroke that’s my 2 cents,

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★ 5

⭐⭐⭐⭐⭐
I wanted to take a moment to recognize Michelle, Dr. Janda’s Medical Assistant. She was absolutely wonderful to me today. She was kind, patient, compassionate, and made me feel like she genuinely cared about what I was going through. She took the time to listen, helped me with everything I needed, and made what could have been a stressful appointment so much easier.
It means a lot when you’re dealing with health issues to have someone treat you with kindness and understanding, and Michelle did exactly that. She is truly an asset to Dr. Janda and the Las Vegas Neurology Center. Thank you, Michelle, for going above and beyond for me today. ❤️

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★ 5

Doctors are Wonderful!

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★ 5

I have been going to Dr Mahajan for 15 years and he has always been amazing and takes his time with me. I have had several TIA's a Stroke and many Seizures and he is so dedicated to really caring about me and my conditions. Very grateful to have him as my Neurologist. I recommend to everyone.

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★ 5

The doctor was very nice and knowledgeable, I would recommend coming here for any
Neurological needs

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★ 5

Las Vegas Neurology scheduled me quickly for a test recommended by my doctor. The individuals conducting the testing both the medical assistant and the doctor were very professional and efficient. The front office staff were also pleasant, professional and highly organized.

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★ 5

Staff was friendly and informative! The physician was wonderful!

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★ 1

My appointment was for 10am. I walked in at 9:30 used the kiosk to check in and took a seat. I waited two hours and ask the front desk how much longer she did she didn’t know. Asked a second time she said she couldn’t find the doctor or the nurse assistant they must be in the room with a patient. Asked again to another front desk lady and she said she doesn’t know how long the wait is there’s still two patients ahead of me. If you value your time do not go to this office. They do not care nor communicate they’ll just have you sitting there waiting. Needless to say I never got to see the doctor. I ended up leaving.

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★ 1

Patient portal stinks... Dr Vickers is great though

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★ 5

He was very easy to talk to and he thanked me for being so joyful.

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★ 1

First off, this is a beyond greedy practice who only cares about numbers of patients coming in and nothing else. You'll b treated similar to hundreds of luggages on a conveyor belt!. You are there to see AND get treated by a SPECIALIST DR. for your serious medical conditions YET you will ONLY see the nurses, techs and medical assistants! Their inexperience and lack of knowledge will have them order DOZENS of unnecessary tests. Will have you drive all the way there for EACH test SEPARATELY (so they can bill separately and get even more $$$) wait months and months for an inaccurate diagnosis which a nurse will give you! When you want to complain to a manager - no one will want to take your call or even speak to u in person; they want nothing to do with the patients. I had a reception "supervisor" laugh on my face when explaining to her I'm disabled and cannot be driving here back and forth from how far I live. She was extremely discriminative and a bully- I will NEVER go back to that practice and would advise everyone else to STAY AWAY!!

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★ 5

I had a great experience at this neurology center. Dr. Robert Balsiger and the nurse practitioner took the time to listen to my concerns, explain everything clearly, and answer all of my questions. The office was clean and welcoming, and I felt comfortable throughout my visit.
Dr. Balsiger ordered several tests to find out what was causing my symptoms, and that really showed me how much he cares about his patients. I also want to mention the nurse practitioner. I’m sorry I don’t remember her name, but she was absolutely lovely, caring, and highly knowledgeable. They both made me feel heard and cared for. I truly appreciate the time and attention they gave me. I highly recommend this center to anyone looking for professional, compassionate, and knowledgeable neurological care!

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★ 5

Dr. Mahajan was very helpful. He took the time to listen to my questions carefully, and we both came up with a plan of attack

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★ 5

Thank you very much to Miss Vanessa, the medical assistant of Dr Mahajan, for her excellent service. Example to follow!

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★ 5

It was wonderful meeting Dr. Balsiger yesterday. Dr. Balsiger is very professional, very nice, patient and listens to what you have to say as well as not in a rush. I am extremely happy that he is my Neurologist moving forward.

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★ 5

Dr Mahajan is wonderful!

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★ 5

Following my recent stroke, I had the privilege of becoming a patient of Dr. Paul Janda at Las Vegas Neurology. I cannot say enough positive things about him, his practice, and every single member of his staff.

Having a stroke is a frightening experience. There are so many questions, concerns, and uncertainties about what comes next. From the moment I walked into his office, Dr. Janda and his entire team made me feel welcomed, comfortable, and genuinely cared for.

Dr. Janda has an exceptional ability to combine his medical knowledge and expertise with genuine compassion. He takes the time to listen, explain things in a way that makes sense, and make sure you feel comfortable asking questions. I never felt rushed or like I was just another patient on the schedule. He made me feel that my health, my recovery, and my peace of mind truly mattered.

What makes this practice even more remarkable is that the same level of care extends throughout the entire staff. Every interaction I had reinforced the feeling that I was in the right place, surrounded by people who genuinely care about their patients. That kind of environment doesn’t happen by accident. It reflects the culture Dr. Janda and his team have created.

As someone recovering from a stroke, having confidence in the people responsible for my care means more than I can adequately put into words. Dr. Janda and his staff helped replace some of the fear and uncertainty I was experiencing with reassurance, understanding, and confidence in the road ahead.

I am incredibly grateful to Dr. Janda and everyone at Las Vegas Neurology for the kindness, professionalism, and compassion they have shown me.

If you or someone you love is looking for a neurologist, I cannot recommend Dr. Janda and his entire practice highly enough. They have made a meaningful difference in my life during a very difficult time, and I am truly thankful to have them as part of my recovery.

Thank you, Dr. Janda, and thank you to your entire team. What you do matters, and the way you treat your patients makes a difference that extends far beyond the walls of your office.

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★ 4

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★ 5

Everybody from the front desk to the Doctor were terrific

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★ 5

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★ 5

Doc M is the man, very friendly and very professional. I highly recommend him to anyone!!

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★ 5

I feel well taken care of with the center and the providers.

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★ 5

When I visited the office for the first time I was very impressed. They treat you as they care for your health needs and concerns. I will be back.

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★ 5

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★ 1

Don't even deserve a one-star this clinic is an absolute joke. The doctors may be okay I'm not sure I've only met them once. The workers in the office and the people who listen to the messages are horrendous. It took me 10 attempts to try to get ahold of them about a medication that was prescribed to me that was causing severe side effects. They schedule my follow-up appointment after several tests for 3 months away, now today they just call me today to cancel it and want to reschedule 3 months later! You cancel me you need to fit me in sooner! You leave the patient lying in bed in pain with absolutely no answers and you want to bump me another 3 months! What a horrible Neurology Center!

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★ 5

The dr. Is very and the nurse has a great personality they’re just the best all around!

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★ 5

5*

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★ 4

First time patron, I left with a positive experience nurses and doctors were very friendly and hospitable. I am set on a path to determine the root of my issue confidently and have no complaints.

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★ 5

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★ 5

Everyone was amazing ! I would definitely recommend to anyone i know.

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★ 5

Very kind and willing to sit and talk to you about everything and every step

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★ 5

Maria is very professional and helpful. Patient and understanding and helped make check in a breeze and kept a smile on the whole time making me feel very comfortable

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★ 1

ZERO STARS FOR CARLOS !!!
I had a very disappointing experience with Carlos. He was rude, unprofessional, and had a very noticeable attitude from the beginning. I was told that he could not help me with my testing because I had acrylic nails. No one had informed me beforehand that acrylics were not allowed or that my nails had to be short.
What made the situation worse was being told that I could either take scissors and cut my nail off or cancel my appointment. At no point was rescheduling explained as an option. I felt like I was being treated very poorly over something that could have easily been communicated ahead of time.

FIVE STARS FOR MARIA!!!
Thankfully, Maria at the front desk was VERY helpful and kind. She had a smile on her face, was professional, and honestly helped make a very frustrating appointment a little better.

FIVE STARS FOR LIZ !!!
I also want to recognize Liz, who was great. She listened to my complaint, took me seriously, and fixed the issue right away. She was able to get me a sooner appointment for my testing, and I truly appreciate her taking the time to help.

Carlos definitely needs to work on his professionalism and customer service. However, Maria and Liz deserve recognition for showing kindness, professionalism, and actually helping resolve the situation.

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★ 5

Office is clean the staff is kind and Dr is knowledgeable, professional, and courteous.

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★ 5

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★ 5

I have been a patient here for the last couple of years. I have numerous neurological issues and have to see more than one Neurologist at this office. Maria who is located at the front desk (on the east side of the third floor) has been very helpful when my husband and I have to go the office for medication. She is patient and goes the extra mile for us. We really appreciate her help.

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★ 3

To long a wait time to get to see a doctor, over 2 hours!

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★ 5

Excellent

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★ 5

I have been a patient of Dr. Mahajn for about two and a half years, and I am truly grateful for the care and support he has given me throughout this time.

Dr. Mahajn is an excellent physician who is not only highly professional and knowledgeable, but also extremely patient, kind, and compassionate. At every appointment, he takes the time to listen carefully to my concerns, explain my condition clearly, and discuss the best treatment options for me. He always makes sure that I understand my situation and feel comfortable with the decisions regarding my care.

Under his treatment, my condition has improved significantly, and I have great confidence in his medical expertise and judgment.

What I appreciate most about Dr. Mahajn is the way he treats his patients—with patience, respect, kindness, and genuine care. He is very approachable and always makes me feel comfortable and reassured.

I feel very fortunate to have found such a wonderful and dedicated doctor. I sincerely appreciate everything Dr. Mahajn has done for me, and I hope there will be more physicians like him who truly care about their patients.

I highly recommend Dr. Mahajn to anyone looking for a knowledgeable, responsible, compassionate, and caring physician.

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★ 5

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★ 3

I have had several appointments at this office so far, one of which I waited 1.5 hours after arriving to be seen, one of which I arrived less than 5 minutes late (because I was searching for parking) and they tried to cancel on me, some of which have been prompt and smoothe.

Dr. Campbell is attentive. He listens well and has good ideas at what to test for my odd collection of symptoms. Five stars for him.

Dr. Janda was dismissive, and I felt like I had to advocate for myself against him for him to even take my symptoms seriously.

I appreciate that they ordered lots of tests, which have overall gone smoothly.

The phone tree is an absolute disaster. I get disconnected, the staff can't hear callers. I had to call 5 separate times regarding one referral that the front desk couldn't get right, and the AI answering agent sent me to a different department every time. Zero stars for the AI answering agent Maria.

Be sure to arrive extra early because there's a 50/50 shot that you'll spend 10 minutes circling the parking lot waiting for a space to open up.

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★ 5

DR AND HIS STAFF ARE EXCELLENT. MY SON my son is mentally and physically disabled and Dr and staff are extremely patient and very careful when treating my son. I appreciate the personal attention Dr gives my son. Dr is very knowledgeable about the treatment my son receives and I trust Dr very much. It is very comfortable talking to Dr Balsinger . I am so fortunate he is able to treat my son.

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★ 5

It was my first meeting my consultation and I met with Gina Villarnovo, MSN, APRN, FNP-C Board Certified Nurse Practitioner first and she was delightful full of good energy and a good personality and very through with her responses. I met with the Neurologist for a quick moment Dr. Jay. He was very kind and sincere. I look forward working with them for my treatment.

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★ 5

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★ 5

Came in to meet with the doctor and was told that I would be contacted to schedule appointments… Tried making them one day and I actually put them on the wrong month In my day, Planner… and told the young lady on the phone. I was very sorry but those would not work for me that I would have to call back… Your office actually called me back the next day and I spoke with a young lady named Karina… She was so very helpful… She looked several things up for me and scheduled and then when I called her back and told her that I was leaving town she was able to accommodate me for my schedule… She made that so much less frustrating… And I just wanted to give her a shout out… Thank you so much Las Vegas Neurology

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★ 5

Doctor was the best made be very comfortable and took time to answer all my questions.

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★ 5

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★ 4

Had a great experience the doctor was very informative walk me through the things I needed to know during my recovery and giving me tools to succeed 💪

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★ 5

Maria gave first class service.

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★ 5

My first visit to this facility. Very organized and easy to check in. Was seen by Gina the nurse practitioner first. She was super nice and thorough in asking me questions about my concerns. Both her and Dr. Mahajon had a great plan to go ahead with tests/labs/MRIs to make sure I was getting the best possible eval.

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★ 5

The office was very busy but I did not have a very long wait and the staff was great. The nurse, PA and doctor were all great and took the time with me which doesn’t happen at all doctors offices. Very well run practice!

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★ 5

Monica Co, was very professional and explained my situation very thorough.. We need more Doctors like her, and very pleasant also.

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★ 5

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★ 1

Terrible employees, and terrible service! They never answer the phone, will have you on hold for over an hour just to hang up on you, and don't even think about trying to get someone to call you back. I've been trying to contact my mom's nuerologist for over 2 weeks and the communication is so non-exsistant, I will never understand why people get into the medical field if they dont want to help people. Its sad how much this place doesn't care about its patients, I wish i could go somewhere else but unfortunately this is the only place my insurance covers. Just wish they did better, its so obvious all the 5 star reviews are paid for or are bots just trying to give a better rating. DONT GET YOUR HOPES UP WITH THIS PLACE

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★ 5

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★ 5

Quiero agradecer al técnico Cubano Roberto por la Excelente Atención durante mi examen de conducción nerviosa. Aunque el examen puede resultar un poco molesto, Roberto hizo que todo fuera mucho más fácil y llevadero. Fue muy amable, profesional y hasta logró hacerme reír durante el procedimiento. Excelente servicio y muy Profesional. ¡Lo recomiendo totalmente!” 🙏⭐

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★ 5

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★ 5

Muy recomendable esta clínica a mi me atendieron en español y el joven Roberto muy amable me explicó todas mis inquietudes 100% se los recomiendo

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★ 5

Thrilled to have landed with Dr. Balsiger. An exceptional neurologist with outstanding bedside manner. Clearly brilliant and highly knowledgeable, but equally impressive was the way he communicated-patient, kind, and respectful.

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★ 5

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★ 5

They are thorough and very kind , id definitely recommend this place

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★ 5

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★ 5

Very passionate about your care and needs, and the Aprn Dr Guillen was very attentive and caring. They both listened to my concerns and addressed all my needs.

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★ 5

Always feel relaxed and comfortable

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★ 3

I am writing this while waiting to speak to a person in scheduling since 10.30 time is now 11.10am because I can not get a live person to speak about something else... this front office got many employees it's like a chicken coop... but no one to pick up the phone... frustrating.. I gave up!

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★ 5

Good

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★ 1

worst staff ever. never answer calls, return calls, complete requests.

Medical assistants dont return calls, office manager (Rena) doesnt return calls. You can maybe speak to a call center overseas but never the actual location. Medical assistants, doctors never respond in the portal either. Insanity

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★ 5

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★ 5

Very pleased with the professional and individual attention given to me during my visit. Would highly recommend Las Vegas Neurology Center.

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★ 5

Impressed by Dr. Janda's demeanor. He appeared genuinely interested in my well being. I didn't feel rushed and my questions were answered satisfactorily.

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★ 5

Dr. Jay was very informative, caring and efficient.

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★ 5

Doctor made you feel like he had time for your concerns. Very affable and pleasant. Left with office with a firm plan to handle my issue. Highly reccomend this doctor.

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★ 5

I was very happy with the Dr’s. They listened and recommended testing that hopefully will solve my issues.

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★ 5

I love dr Jay he’s the best-but trying to get a hold of him or anything else is ridiculous I do not like AI as far as trying to talk to staff it seems like it puts you off

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★ 2

I like the neurologist, but cannot get my testing results. I have called AI (all you get) and no one calls me back even after 24 hours and multiple requests. I've had most of the tests, but can't get results. Please someone call me back.

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★ 5

Today was my first visit to Las Vegas Neurology. The staff are so friendly, caring, and knowledgeable. Time was taken and lots of questions. Thank you so much!

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★ 5

I would highly recommend this place to anyone who is seeking help. Everyone was very attentive to my wants and needs, helpful
and knowledgeable.

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★ 5

Amable y delicado al realizar los exámenes

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★ 5

Very professional and thorough 1st visit.
Everyone was very personable and understanding.

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★ 5

Dr. Zhang is the best. He takes his time and listens to your questions & concerns.

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★ 2

I’m a current patient, and it’s almost impossible to reach a person in this office, much less a department. Still waiting for a call back since June. They use an AI system that supposedly takes messages. And don’t think about rescheduling- they’re not available for months.

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★ 1

I have been seen by a nurse practitioner (Andy Violin) working under Dr Janda for about a year and a half now. When I have had the opportunity to meet with both Andy and Dr Janda my experience was always top notch. My problem is the practice itself is complete and utter garbage. They have switched the phone service to AI which, when refilling prescriptions, it chronically does not fill what has been requested correctly. When asking to speak to someone through the AI I never get a call back. There seems to be a bad game of "telephone" when you do finally get to speak to the Medical Assistant and therefore any requests that are made between myself never get transferred to Andy correctly. I recently got put on a new medication which I have a history of developing anxiety while on. I was attempting to get this medication dosage dialed in correctly. So over the three months on this medication I tried many times to speak to someone about changing the dosage, getting the prescription filled, and also trying to get appointments. After various luck, I attempted to get an appointment with Andy to speak to him face to face since all communications thus far with the office staff had been some of the worst communications I have ever experienced. The earliest they could provide was 3 months out which would mean 3 months on a medication I was struggling with. I then attempted to speak to the Officer Manager on two separate occasions. The first one went to voicemail and I never received a call back. The second time, I spoke to a Lead, and she said the best she could do is get me a Telehealth appointment soon. I agreed to that and said thank you. THEN CAME THE LETTER. Las Vegas Neurology sent me a letter firing me as a patient. This is honestly the best news ever. Luckily I have a fairly stable case of MS. I can not even fathom how difficult it is dealing with this practice for a patient who is actually suffering in life and unable to provide for themselves. Because of this I will be reporting this practice to the Medical Board, BBB, and every medical site I can. I am happy to be done with this organization. It is too bad, I enjoyed my interactions with Andy Violin and Dr Janda but this level of care outside there direct care is 100% UNACCEPTABLE AND DANGEROUS.

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★ 5

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★ 5

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★ 5

I was very pleased how fast & efficient my visit was. Everyone was very kind too!

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★ 5

Excellent service

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★ 1

My mother was a patient here, we have since decided to leave. In short, in takes this practice weeks to return a phone call. Bad in our situation, and I cannot imagine what other people have gone through in dealing with this practice.

I called and the AI Bot said I would get called back. No call back. Eventually, as in weeks later, I was able to get to a “live agent” through scheduling, even though I needed a reassessment of treatment, and had to leave messages. I tried two times that route. I also asked for help on the website. No call back. It took 3.5 weeks before there was a return call. I am not returning to the practice.

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★ 5

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★ 5

I have a nerve conduction test. Dr Balsinger was so kind. He was very gentle and explained every step before he did it. That made me feel very at ease.

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★ 1

Took my grandmother here. Terrible at following up in all regards. 10/10 do not recommend. Clearly profit driven instead of patient driven.

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★ 5

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★ 1

This place sucks I've been calling trying to get a pre-authorization for my seizure medication because I'm an epileptic that has grand mal seizures I some to two people who apologized and promise that they would get my pre-authorization for me so that I wouldn't be without my medication all weekend. Cvs pharmacy has it ready my insurance company even called three times and they still haven't sent over my pre-authorization. I just might end up in the hospital before the night is over I've been trying to get this done for three days. I don't have any medication.

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★ 5

LV neurology staff are professional, friendly, and prompt. Dr. Mahajan is, likewise, professional and friendly. He is always willing to spend as much time as is needed with the patients.

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★ 5

Informative and kind both import factors in a doctor

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★ 5

Clean, efficient fast

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★ 5

From the front office staff to Dr. Balsiger, everyone was friendly, professional, and welcoming. All of my questions and concerns were addressed thoroughly, and I felt well cared for throughout my visit. I truly appreciated the kindness and excellent service from the entire team.

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★ 5

Doctor was great ! He listens well! And answered all our questions without rushing!

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★ 3

Just read a few reviews and one person who got let go and had to be escorted out. Me, coming from management, whenever I let someone go I always walked them off the property. This is common practice.

Oh well.... here's my experience with Las Vegas Neurology Center. I was referred here and calling to make an appointment can be challenging. No one picks up the phone however, if you leave a message they do call you back so leave the message and follow up if you don't get a response.

Parking in the facility can be challenging but there's a lot of parking. You just need to walk a little farther. They are located on the 3rd floor so make sure you remember which unit you need to go to.

My interaction with the staff has been good. Not the best but good. There was a little hiccup on my last visit. I checked in with the front desk staff then sat down and waited. My appointment time came and went then I get a call at 8:48 am and a young man from the office was asking if I was going to make it to my appointment at 8:45 am. I giggled and said what do you mean, I'm in the waiting room waiting, are you coming to get me? He said yes so I continued to wait. Apparently, something was not checked on my check in process that alerted the workers that I was waiting. Something like that but he said they got it all worked out. YAY!

Chantel APRN came into my room and started to go over my report. She was so kind and her bedside manner was awesome. She went over everything I needed and explained it to me thorougly in layman's term. I was very happy and pleased with my interaction with her. She is definitely an asset and gets 5 STARS from me.

Overall, great experience with Chantel but they do need to work on answering the phones with incoming calls or have dedicated people to do this task. I will not take away anything from them working hard as that is what I saw. When I was checking out I kinda whispered and it was funny that all the girls turned to look at me. LOL, I said oh, you guys got good ears and using office soft voices.

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★ 3

Everyone was professional and kind and prepared when I went. Office was mostly clean and well-kept. Plenty of paperwork explaining what I needed to do and plenty of time with the doctors who are attentive and listen to all your symptoms, which was nice. Expensive, but worth it if you're sick. But only giving 3 stars for the following reasons: They've started using an AI receptionist on the phone ("Maria") that keeps glitching out. It doesn't send emails it says it will, it redirects you back to the Main Line if you ask for help with something it doesn't understand (the Main Line, with all the options, is now useless because every # takes you right back to Maria). It's now IMPOSSIBLE to talk to a real person when you call. The best you can hope for is to ask the AI "Maria" to take a message for the team and she says "they usually get back to you within 1 business day," but that hasn't been my experience. I'm not even sure if Maria is really taking my messages. The clinic doesn't have any email or fax number listed publicly so if I want to talk to a real person I guess I'll need to drive over. Also, they are so booked out that you have to wait at least 4 months to see a doctor after your initial visit so you should never assume you can reschedule without waiting almost another half-year to see someone. Also, I never received an invitation for the Patient Portal and the AI "Maria" can't send me an invitation either for some reason. If only I could talk to a real person!! I know they're trying to cut costs by using AI and AI receptionists can be helpful sometimes, but the fact that it's IMPOSSIBLE to talk to a real person is very, very unfortunate. I hope they fix this soon, but it's delaying important care for me. If they fix it, I'll improve my review by a star.

In short: The in-person experience is nice, but the AI phone/receptionist/scheduling situation is now almost the worst I've ever seen from any clinic I've ever visited. It's practically unusable as of July 2026.

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★ 1

I saw Dr. Mahajan about a month ago & you guys never sent my test results over to the referring doctor at Desert Orthopedics. I came to an appointment at Desert Orthopedics and the appointment was cancelled when I got here to my Orthopedic doctor. The lady in medical records really didn't say much almost sounds like a recording when you speak to medical records like one of those robocalls. My medical records should have already been sent over and I will be coming in to pick up my medical records from your office since now I am delayed in seeing my Orthopedic doctor my hand doctor. I am entitled to my medical records by law. And I will be coming in to pick up my records today.

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★ 5

was completly satisfied by the entire experience.

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★ 5

Dr. Mahajan and Gonzalo “Toto” Guillen provided outstanding care. They were professional, compassionate, and took the time to answer all of our questions. They made us feel comfortable and well cared for throughout the visit. Highly recommended!
The entire staff was friendly and attentive, especially Maria at the front desk, who was always welcoming and helpful. Highly recommended!

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★ 5

Everything goes smoothly. I am satisfied of this visit.

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★ 5

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★ 5

Great

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★ 5

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★ 5

They help and care for my visits

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★ 1

My first experience was great and then it drastically went downhill. 9months for a follow up appointment. I accidentally went in and was able to be seen on my original appointment date. Vs waiting another month. Waiting room is packed with people and its very hot. The office staff doesnt return phone calls and whoever I got this time was really special. Parking is terrible also unless you're a Dr. Weird how they're supposed to care about patient's health but all the patients have to park 1/4 mile away.

In the matter of an hour waiting there was 3 disabled people that came in, because you all dont call people back.

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★ 5

Best neurologist I have ever seen!! Most knowledgeable.

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★ 4

Very nice, concerned about the situation, doing what is needed

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★ 5

Love the staff and the Doctor was really nice.

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★ 5

Excelente doctor

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★ 5

Dr. Hands is a great doctor! He's super busy but he will answer questions. He's not just running out of the room when he is done!

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★ 1

On July 23, 2026, I arrived at approximately 10:30am for an 11am scheduled appointment with Regina Villarnovo (APRN). Although, I was early, I wasn’t expecting to be seen until 11am.

After checking in on the kiosk and confirming with office staff I sat down. At 11:17am, I inquired and was told it would be a 5 to 10 minute wait while a room was being prepared.

At 11:30 am, I was called. While walking to the room, I asked were they running behind, since, it was already 30 minutes past my appointment time. I was told no, they were on schedule.

This was a bit odd because if they weren’t behind why was I called 30 minutes late. In the room my vitals were taken and was told I would be seen shortly.

At 11:45am, without having seen Miss Villarnovo or hearing from staff about any delays I left the room to speak with staff.

At 11:55am, while standing at the counter explaining my frustration, I encountered Miss Villarnovo, who asked if I still wanted to be seen. I explained it was nearly 12:00pm, almost one hour after my scheduled appointment time and with other commitments, I decided to leave.

Prior to leaving, I asked and was directed to Liz, the office manager where I spoke about the situation.

My primary frustration was initially being told there were “no delays” and they were on schedule. This was clearly not the case and a bit surprising to hear. Delays and unexpected situations occur on occasions, which are understandable.

However, telling patients things are running as expected when clearly they weren’t is unacceptable, unprofessional and a bit disrespectful. Being honest and allowing patients to make their own decisions whether to remain or reschedule should be the priority.

If a scheduled appointment time can’t be adhered to without delays I can only imagine how it would be when actual delays do occur.

This is truly unfortunate and speaks volumes of the office’s operational procedures and customer care provided to patients. I’ll definitely be seeking care from another medical professional.

Source: Google

★ 1

Third appointment, third time waiting in the hallway for someone to actually show up and open the office. Wondering if the office manager will fake another apology today since she has never followed up and her staff continues to fail to show up to work on time. Apparently it's not a staffing issue, it's absolutely a leadership issue.

I came here from another neurology office because I was left waiting in the room for 45 minutes for my appointment and was forgotten about multiple times. I've now been in the room waiting for Dr. Taylor Campbell, DO for 50 minutes. I've stepped out twice and the second time he personally told me he'd be in in 5 minutes and I'm still waiting. I may not be a DO, I may not be an MD but my time is still important and valuable.

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★ 5

I had several questions before the appt and thought i needed to be seen by Dr Sheikh or Dr Janda. With the session with Bernadette, i had the questions answered and received caring attention and information from her.

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★ 5

Saw Dr. Andy for post ER follow up he so amazing attentive and professional finally got some answers looking forward to my ongoing medical needs

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★ 3

Their phone system and health record portal is a mess. I've tried for the past 3 days to reach someone calling 3 times each day and I was never able to speak with someone. I was either transferred to a robot, a call center who couldn't help me, or transferred to make a voicemail, which I never got a call back from. Very frustrating when ive called 10 times and was never able to actually speak to someone who could help me.

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★ 4

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★ 5

I had great experience with doctor Baldiger. During all my life (70 years) I had a chronic headache and goes away! He hears you and responds your questions.

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★ 5

Caring and concern about my health, including asking questions, very professional

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★ 5

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★ 5

One of the most patient doctors I have ever seen

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★ 5

The dr doctor was very polite and explained all symptoms with me so that can understand what going on with me

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★ 5

Dr Mahajan was Very caring and patient with all concerns and questions. The entire staff is amazing. Everyone really cared and it showed. Explained everything to me in terms I understood
Thank you

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★ 5

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★ 5

Was in and out fast. They are very friendly

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★ 1

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★ 1

No one to answer phones or voicemails. I left over ten that were never addressed sadly Was prescribed the wrong medicine, told erroneous information about getting off another prescription, was sent to two wrong “recommended” specialists that didn’t even focus on the area of concern they sent me there for. No follow up on last visit for who to see next after brain tumor found as they promised and as they charged me for. So sad and frustrating.

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★ 5

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★ 5

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★ 4

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★ 5

Los médicos son excepcionales sim embargo los tiempos de espera son muyyy largos prepárese para esperar cuando minimo 1 hora por la atencion aun cuando tiene cita.

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★ 5

Efficient and comprehensive

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★ 5

Did not know really what to expect. Was very pleased with my meetings and the plan which was designed at the meeting.

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★ 5

This Neurology Center is amazing. Everyone that works there, including the doctors, are so kind and very helpful. I highly recommend.

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★ 5

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★ 5

Love the staff and doctors here ❤️❤️ they treat you like family not just a number like so many other doctors do. It doesn't matter which doctor or PA that you see always cares about you and is always there to help you. Dr. Mahajan is the greatest ❤️❤️!! It doesn't matter if he is busy or running from one place to another whenever he sees my wife or me waiting to be called back for our appointment he ALWAYS stops and talks with us and asks how things are going ❤️❤️ would definitely recommend them for anyone needing neurological help

Source: Google

★ 1

This place is horrible. Waiting room is packed. Several people complaining about how long they've been waiting. I waited over an hour in the examination room beyond my appointment time before I walked out. Never saw the doctor. The cherry on top is they told me I had to come in 15 minutes early! I'll find another doctor who understandsthat my time is valuable too. If you have hours to waste and want to join in with complaining patients this might be the place for you otherwise... hard pass!

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★ 5

dr. mahajin expert care and insights to improve my health are greatly appreciated.

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★ 4

Everything is good but the waiting time is really bad

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★ 2

Saw Dr.Campbell last 06/16/26 ,with him agreeing to do MRI of the brain,said will send order to Steinberg Imaging.Its almost a month ,with Steinberg saying not received any orders from the doctor .Called doctors office ,left message to call me or send the MRI order but nothing was done,no return calls.Very disappointing.

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★ 2

Do they ever answer the phone been calling for like 2 days now always a long hold and then it hanga up

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★ 5

Greatbedside manner, listened, put me at ease through my testing procedure, his assistant Roberto gave fantastic service too

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★ 5

Very thorough very good doctor he's reports to you explains what's wrong with you explains what could happen what couldn't happen and what is going on with you and why it's going on with you does test that he needs to get done for further information if he needs to I recommend him very good neurologist

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★ 2

Hope you don’t ever have to move your appointments, because you’ll spend a week or more trying to get them moved! The providers at this office are great, however I continuously have issues with scheduling staff. They usually are too busy to answer the phone so you leave a message and they call you back anywhere from an hour or more later. However, if you’re anything like me and work a 9-5 job, it becomes incredibly hard to play telephone tag with them all day and their office closes before most people get off work (and they’re closed weekends) , making it almost impossible to call them back. They offer no online self-service scheduling either, so it’s virtually impossible to book unless you’re there in person. I even tried their texting/ messaging portal to try and alleviate this issue, but I get no response there either! You really wouldn’t think something as simple as moving an appointment would be so hard, yet for the last year or so I have had to call multiple times. I even had to call and leave a voicemail to cancel an appointment AGAIN after I was assured it was canceled (they charge a no show fee).

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★ 5

I was seen for nerve conduction test and it was done quickly and the doctor along with the gentleman administering the first test were friendly and informative .

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★ 5

Excellent facility and excellent staff. Always friendly and very attentive. They pay attention to what you are saying and make you feel like you're actually being heard. Thank you Dr. Mahajan and Dr.Kristian for all you do.

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★ 5

Andre was very professional and a great technician.really cared about my situation and went beyond that was necessary and really appreciated.

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★ 5

Everyone was very pleasant and Dr. Mahajan
Was considerate and explained everything to my satisfaction.

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★ 1

​I never post public feedback, but the standard of communication at this facility is deeply concerning and unsure how to get through to anyone. Hoping this may trigger someone to respond.

I have spent days attempting to schedule an appointment that was explicitly requested via a physician referral.

​Every single call results in a hold time exceeding 25 minutes. On the rare occasion someone answered, I was immediately routed to a voicemail box, informed that only a medical assistant could handle this specific booking. I then received an automated text message 24 hours later asking me to call back, which simply restarted the entire frustrating loop.

In frustration, I then selected "option #2" to speak to a provider, only to recieve an AI agent that routes me to the "scheduling desk" and again finding myself in the same hold queue.

​Navigating this barrier has been incredibly difficult, and I still have not been able to secure an appointment. May someone please call me back?

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★ 5

Dr listens to all your concerns, and doesn’t rush to go and see other patients. Very friendly staffs. I highly recommend this doctor.

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★ 5

Hello I am happy to have Dr mohajan and he helps me a lot with my ms especially since I don’t speak English well He translates for me thanks

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★ 1

Update June 2026: LV Neurology has had their Business License Revoked. They DO NOT have a patient portal. Their Answering Service is AI, as they cannot legally book appointments. Contacted me PERSONALLY, violating HIPAA.

Retaliated against me, as a patient, attempting to "ban" me from the practice. Has violated HIPAA. Patient Portals do not work, and cannot book new appts, because they are behind on Insurance payments. Most recent reviews are paid for.

Clinic mailed letters directly to my home, violating HIPAA, and intimidating me.

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★ 1

Can never get an answer to my phone call for an appointment - waited 16 minutes.

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★ 5

Doctor B explained my plan of care very thoroughly. Excellent physician!

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★ 5

Dr. Mahajan and their team have been wonderful during this stressful time. Their testing and explanations were thorough, and our care plan moving forward is clear. Everyone has been kind and compassionate every step of the way.

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★ 1

We've been waiting 10 days for the results from a nerve test which are needed for an already scheduled surgery. NO ONE answers the phone! It is AI who states that all team members are busy. This is unacceptable!!!!

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★ 2

I used to love this place and would have given 5 stars. But over last 6 months it has gone downhill. Each time I come in, they put me with a new Dr. Last visit, I spent an hour waiting to be seen in the exam room, another 10 minutes just to check out. I've spent the last 3 weeks trying to get my prescription refilled but they don't respond to my pharmacy. I can only ever talk to an AI person when I call who promises to get back to be, but I have never heard back yet. I have been without my medication for 2 weeks now. I hope they figure it out soon over there.

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★ 5

Very thorough consultation explaining and listening as well as asking questions for patient concerns. Great personalities! It is nice to go to a practice were they are professional and down to earth and take time to find out about the patient.

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★ 5

Courteous, respectful, caring

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★ 1

Isn't it strange how some wording in the reviews have literally disappeared - hmmmmmmm - wonder why that is

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★ 5

Dr. Balsiger was friendly, and explained everything he was going to do before he did it.

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★ 5

Then staff, especially MA, NP, and MD were amazing. I am obviously scared due to a very complex situation. They promised to piece the puzzle together so I have a clear path to recovery. Thank you for listening to me.

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★ 4

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★ 3

Front desk always seem to be bored when checking you in. Then proceed to tell each other they are just ready to go home. While the doctors are in the back actually working upsetting. Wish check in was fully online at this point since the girl sitting next to the iPads was unhelpful.

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★ 5

Dr. Campbell was fantastic. He spent time with me and was very informative regarding my issue. Very very nice guy. He smiled and his conversation was great. Thank you Dr. Campbell. You’re a true professional and I appreciate you.
Shanon

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★ 5

Everyone in the clinic was so kind threat every with respect conpasion 💕💕💕

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★ 5

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★ 5

Dr Balsiger is very professional and made me feel at ease right away as a new patient. Had an excellent checkup. Highly recommended and very nice doctor.

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★ 5

Very thorough intake visit. I was impressed by that alone. Large practice.. But, I see why there were so many patients. My experience was good! So, if everyone there got the same attention.. I can see why they had that amount of patients.

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★ 1

AVOID AVOID AVOID!! At ALL costs avoid this office. They do NOT care about their patients. It takes at the very least an hour to see a nurse practitioner, not even a doctor! appointments are VERY far out. I left them several messages and no one ever got back to me. I am currently waiting for my $40 co-pay to be refunded, was told it would take 30 days. The reviews on here are not accurate for this place, check out Yelp for the truth, there is a stark difference

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★ 5

This was our first visit but I can say it was one of the best Dr. Visits I've had. They were ALL very caring, sweet, and compassionate. Clear with information and expectations.

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★ 1

I been calling for 2 days no answer. I’m 73 years old lady and just needed someone to reschedule my Monday 06/15/2026. Please know I won’t be there because I don’t have a ride. So if you show a no show. just know that’s me and may be my appointment. Do better with your phone answering service. Two days on being on hold is Quite absurd.

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★ 5

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★ 2

Been waiting for a month to be scheduled for testing and when I called to check status the provider still has not completed the note for last visit

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★ 3

Great doctors, but it is really hard to get anyone from the office to get back to you. I have left multiple voicemails over the course of a few weeks trying to get a referral per my doctor’s instructions. I leave detailed VMs with name, info, and callback number. I have not received a call back, they have not responded to my patient portal messages for medication refills or questions for my doctor, they have not responded to messages sent to their office using their website. It took 2 weeks of calling to get a hold of someone at the office who could set up a patient portal for me. I do not know how to get in contact with this office or my doctor other than showing up in person, which is not always possible for me. Voicemails, patient portal messages, and messages sent via their website do not get responded to.

Source: Google