★ 1

Very disappointing from check in, seeing provider, to check out overall horrible experience. Check in is the only part where I can have some grace and understanding as it seemed they were training an employee. MA ok took my history asked why I was there. Provider comes and was so uninterested to be there wanted to diagnosis push a med and go onto her next patient. Coming in for consistent acne last 6-7 months tried products (didn’t ask what), tried new pillow, pillow case, working out, water in-take all the things and the provider literally looks at me asks me if it gets worse around my period, explained no period due to a hysterectomy 7 years ago….then without skipping a beat says, “it’s hormonal” as she is standing basically one foot out the door…prescribed me spironolactone and some cream…proceeds to ask me if I plan on having any babies anytime soon as prescribed med can cause defects to the fetus…..remember the hysterectomy part that I informed the MA AND the provider…also wasn’t interested in the fact I have 1 ovary and apart of my search for answers on my own did I get my hormone levels checked with my PCP and if she had cared enough would have asked what results showed and they were all within normal limits…sooooo it’s most likely NOT hormonal and if by a chance it is this provider diagnosing me while standing at a football field length away from me she deserves to be the next genius cause that’s pretty impressive. Lastly I ask how long will I need to remain on the spironolactone and was I told……indefinite. Follow up in 3 months. Check-out receptionist was just flat out rude. So unfortunate for this to have happened and makes me extremely sad for other patients to have this type of “care”. Disappointing will not be returning. I believe the entire clinic would benefit from some education I understand medical field is very draining, demanding, and difficult at times but there is still a standard that should be set and put forth. Please do not call me or ask me to resolve the issue, not interested found another dermatologist that hopefully will do right by me. Thank you.

Source: Google

★ 4

The medical attention was professional. and examination room was clean and comfortable.
The office staff and front office setup could be more inviting. The office personal is not in view upon entry. As you walk to left, they can be seen. However, they do not acknowledge your presence. There is no indication of where to sign-in, or to approach the desk. I would have gave this review two or three stars if I had been given a choice to rate the front office staff separately.

Source: Google

★ 5

Alicia over at the Warm Springs and Buffalo location, was extremely polite and attentive to my concerns, unlike Keesha over at Tenaya location. I would recommend either location as long as I don't have to see Keesha. The staff at both location were always very polite and knowledgeable in the routines and patient care. So, yes to both locations and NO to Keesha PA. I think they said she wasn't there anYmore, so that's also a plus.

Source: Google

★ 5

Everyone was extremely warm and helpful. My doctor is such a dear and I wish I could spend more time with her. The only regretful thing has to do with the insurance. I had to make a second visit in order to get approval from the insurance company to remove two spots I am 84 years old and am having a hard time getting around. I had a neighbor take me to the office. Now I have to go again.

Source: Google

★ 5

Dr. Jennifer Evans, PA-C and her staff were truly amazing throughout my healing journey. From the very beginning, Dr. Jennifer made me feel seen, heard, and genuinely cared for. She was honest, extremely informative, and very attentive to detail. She noticed the differences in my skin between appointments and took the time to explain what was triggering my flare-ups instead of just rushing through the visit.

Before coming here, I struggled so much with itching and my confidence. Now my face is healthier, healed, and my skin has improved tremendously. I finally feel comfortable and confident in myself again.

The staff were also incredibly friendly, caring, welcoming, and made me feel safe and comfortable every visit. You can truly tell they care about their patients. I’m so grateful for the support and treatment I received here and highly recommend Dr. Jennifer and her team.

Source: Google

★ 5

Read the whole story to get to the best part please because despite the multiple problems I had with the billing process and some rude receptionist and billing people, they weren’t all bad and THERE IS AN AMAZING SURGON who really CARES ABOUT HIS PATIENTS AND IS AMAZING AT FACIAL SURGERYS due to skin cancer!!!!
I had spots of skin cancer on my face and was referred to Las Vegas Skin and Cancer center by my physician. After the first two appointments, I almost left the facility and didn’t go back due to my repeated requests to go through my insurance and they didn’t and keep saying “they did”, when they hadn’t and “why does it matter, you have out of pocket costs” multiple times and me constantly telling them that they had to go through my insurance for a month, that was quite frustrating to say the least!!! I finally called my insurance company and they had to step in and make them do what they were supposed to do in the beginning!!!
The best part of this story was the concaltation with the amazing Dr. Holmes and his ability to be very kind, caring friendly and is able to put you at ease. He had to do two different surgeries, one needed a skin graft and another one on the opposite side of my face. He did an amazing job and is soo great at what he does with a lot of care and I couldn’t have asked for anyone better then him, he take pride in his work and it shows!!! THANK YOU DR. HOLMES for being who you are and for doing an amazing job on my face!!!! I thank you from the bottom of my heart and thank you for being so patient with this Old Grandma! You truly are super amazing and a very awesome surgeon and I can’t thank you enough!!! Everyone that see’s my face always says “wow” he did excellent job!

Source: Google

★ 1

I am deeply disappointed with Skin and Cancer Las Vegas. Today was my third visit, and I still have no solution to my problem.
During my first two visits, they just gave me creams that did absolutely nothing to fix my issue. Today, I showed up for my third appointment hoping for real help. Instead, they demanded I pay even more money before getting any treatment, completely ignoring the fact that they haven't helped me yet. On top of that, they are charging me an extra fee for a past missed appointment, which feels like a total scam given the terrible care I've received.
The customer service at the front desk is incredibly unprofessional. Right in the middle of checking me in, the receptionist took another call and spent almost five minutes talking about personal matters while I just stood there waiting.
They do not care about solving your medical issues—they only care about taking your money. Save your time and find a clinic that actually helps its patients."

Source: Google

★ 5

I did a review for Las Vegas Skin & Cancer Center about my experience and I gave Dr. Holmes a well deserved Glowing review because he did an amazing job on my skin cancer and is just the kindest and most respectful person with the most caring and down to earth surgeon who did a super awesome job, but I can’t believe I forgot to mention his amazing surgical staff!!! I have only met 2 of them but those girls are super awesome and so caring, I am so thankful to have had my two surgery’s with these girls and Dr.Holmes…i truly feel so blessed! They are the best!!!!! Thank you all for being the greatest Surgeon and staff ever!!!

Source: Google

★ 3

Really like the thoroughness and professionalism of the Dr. The office, however, and scheduling is ridiculous to say the least. I was told i did not have an appointment however they said to wait and would give me the appointment happening within the next hour. I then waited another 1.5 hours, finally called into an exam room and waited another 45 minutes.

This is the 2nd time this has happened to me. I believe their scheduling program is dumping data or not being used correctly. This is incredibly frustrating

Source: Google

★ 5

From the first time till the removal time, very professional and very nice people. Jasmine was particularly 🔥 👌 💯 made me feel like all this stuff is easy, which has a calming effect. Doc was great as well

Source: Google

★ 3

Recent experience caused stars to go from 5 to 3: I still feel the doctor is amazing however the company system sucks!! Not only do I receive way too many text and emails about my upcoming appt. but the most irritating experience was this morning. I had a 7:30am appt and woke up with a fever over 100, so I started calling the office number and received their message but no option to leave a message. In fact you just get the recording but nothing happens when you press a selection. I called at 7:00, 7:15, 7:30, 7:45 which is when the website states they are open - so why a 7:30 appt if they don't open until 7:45? I tried again at 8am and WOW someone answered and when I said something the answer received was yeah the phones don't open until 8am. Very patient friendly!!

Amazing experience with Alyssa Oliver! She is the first dermatologist I have found in Las Vegas who gave me the feeling she truly cares and wants to help with an issue I have been dealing with for over 2 years!! Unfortunately the medication she prescribed has a copay of $60 and I cannot afford that so did not get.

Source: Google

★ 1

I was asked to be 25 minutes early for my appointment, so I did so. I was seen an additional 25 minutes after my scheduled appointment. My overall appointment duration was less than 3 minutes. I was told I needed to reschedule a removal and that my prescription would be texted to me to set up a delivery. I never received a text. I called the following day to schedule an appointment for removal. The office stated they did not see information about the mole needed to be removed. They stated they would contact me back regarding when surgery was available. I have yet to hear back. Not a great experience and an overall waste of my copay and time.

Source: Google

★ 1

Summary of issue

For months this practice treated my son for tinea corporis.

After no improvement, I changed providers, but treatment still produced no progress.

After several more weeks of treatment with new topical and oral medications there was still no progress.

When it became evident that they had no clue how to diagnose or treat him they subsequently ordered a biopsy finally showing simple dermatitis — not tinea corporis.

I have paid multiple copays and purchased numerous topical and oral medications for a condition he did not have. My son endured unnecessary physical discomfort and emotional distress believing he had ringworm the entire time limiting contact with family, friends, and eliminating sports..

I previously disputed the biopsy charge and was told I would be contacted with the results; I never received follow‑up. I recently received another bill, called, and was informed I am liable. I have now submitted a new dispute.

Now they have the audacity to bill me again…

I should not be held financially responsible for the costs resulting from a misdiagnosis and the subsequent unnecessary treatments. I paid copays and incurred medical expenses in good faith based on their clinicians’ diagnosis. The emotional and physical impact on my son was unnecessary.

Source: Google

★ 5

This was my first time visiting this office my first impression when I walked into it was "this is going to take forever" as the sitting room was pretty filled. However the appointment went pretty quick I was called back close to my appointment time and the doctor listen to what I had to say look me over and had my prescriptions sent in and ready for me to pick up. The doctor's name was Dr Jason Stephens

Source: Google

★ 3

I miss Dr. Bryan. He showed great care! I saw Dr. Xie on a Friday morning and felt just so-so about him. He said he would prescribe a medication for me. It’s now Monday and it still hasn’t been sent to my pharmacy. When I called about it, I was told that he hasn’t signed off on my chart yet, so they can’t push the prescription through to my pharmacy. Good thing it’s not anything life threatening!

Source: Google

★ 3

My experience was a little chaotic initially. I scheduled an appointment about two weeks in advance. However, my appointment was cancelled and rescheduled within 15 minutes of my appointment time via phone call and redirected across town to a different office. Maybe there was some internal miscommunication and misunderstanding about my appointment. Although there was a good explanation for this, it would have been great to have a "heads up" about the situation well before I arrived to the initial facility. Nevertheless, your clinical network handled this issue with charisma and class. I received a well-deserved and sincere apology. Then I was assigned the same day to Dr. Stevens, who was very kind and considerate to my issues. He and his support staff were very personable and seemed genuinely concerned about my concerns. As a person who have met an extensive amout of various people through my travels, I can say that the atmosphere at your facility was very comfortable and accomodating to a concerned patient. Even though we (your professionals vs myself) were from different societal groups, it always seemed like a professional doctor-patient relationship. I truly believe that my misunderstanding was an honest mistake, thus I look forward to visiting Dr. Stevens and his support staff at his new location.

Source: Google

★ 5

Very efficient and quick. NP-C Oliver and the staff are lovely and thorough. Pleased with the explanations and answers to all my questions.

Source: Google

★ 1

I have been a patient at this location several times. Every time there is a full waiting area and I am never seen until at least 30-45 minutes after my appointment time. It is nearly impossible to get a hold of anyone by phone and also never get a call back. Alyssa Oliver, NP is always very pleasant and kind however she very quickly diagnosed me with eczema nearly 8 months ago and none of the treatment worked. So now 8 months later I am still dealing with the same rash on my lower leg and still no idea what it is. She did a biopsy last week and now said she said she also needs blood work. I am sitting in the office as we speak attempting to get my lab order being all of my calls have been ignored with no follow up. Super frustrating! This will be my last visit here. The front desk staff are more concerned with chatting about their weekend, baby showers, birthdays and everything other than caring for the patients they serve. So many other dermatology options than to continue to deal with a very low level of care & concern.

Source: Google

★ 5

I love Dr Oliver. Was seen in good time. I trust her to do a full body examination. She is excellent. As is her nurse.

Source: Google

★ 1

February 3, 2026, my dad saw Alyssa Oliver at this office. Following week, had bloodwork done and necessary paperwork for Humira drug enrollment. Been calling them all week to reach a Care team. They said it’s been sent; still no phone call returned to update me on why it’s not being signed off by the provider. It’s been a month or more today. Still no response regarding the medication.
This place is not interested in helping their patients in my opinion. I even hand delivered a form to them and just needed them to fax it back with no results. My father has been out of this medication and won’t be for a while now as I will need to seek another dermatologist for him.
There is no care team following up with you. No direct line to even reach them. If you didn’t come home with a prescription signed, then you’ll be SOL.

Source: Google

★ 1

First: Dr. was an hour late for the appointment.
Second: they do not allow spouses or family into the room with the patient. How dare you not allow me to be with my husband?! What is the doctor afraid of others seeing?
Third: they lied and told us we have to be in separate rooms (consecutive appointments) because the rooms are too small. If the room was too small, why are there three seats? ( Dr stool, exam chair and extra chair)?
I had to ask multiple times where my husband was. It took 4 people to figure out which room he was in.
This is NOT a safe office. We have already called our insurances and physicians making sure other patients are not sent to this office.
Stay away...stay far far away. Doctor is hiding something!!!!!!

Source: Google

★ 1

I was told to come in 30-40 minutes early. Waited an extra 45 minutes to get called in, another 30 minutes waiting to be seen by the doctor that only took less than 5 minutes. The front desk people were not very nice either! Had issues with payment called the office over 6x never called me back. What a waste of my time and copay!

Source: Google

★ 5

Dr Holmes and his assistant Trice were the absolute BEST!!! Any surgeon that can be cutting a hole in my head and giving me staples but at the same time have me laughing thru the procedure is more than I could ask for!! He is the type of Dr needed every where.

Source: Google

★ 1

All these guys did was waste my time and money, I would recommend you find a different dermatology office. I went in for a skin rash issue and was given a prescription. When I went to pick up said prescription, the pharmacy will not release it to me because the doctor did not put the dosage/usage directions on it. I called these guys to let them know and they told me they will make it a priority to contact the pharmacy for me. Anyways that was about a week and a half ago, and I've even had the pharmacy call them multiple times and they never respond. I called them about 6 times for this issue eventually I just gave up. I now have to go to a different dermatologist because these guys can't even fix a simple issue so I can pick up a prescription. Very dissapointed in this office, I came here a few years ago and never had any problems( before they moved) don't know what happened this time but definitely won't be a returning patient.

Source: Google

★ 1

I arrived at my appointment on time, only to find out that it had been canceled because the doctor resigned. There was no text, phone call, or email notifying me that my appointment had been canceled. Instead, I was told that no provider was available to see me. Wow! I had to call out of work just to bring my son to this appointment, only to find out it had been canceled without any notice. Very disappointing.

Source: Google

★ 5

Always been pleasant day having doctors appointments in that office. Dr. Oliver has been very accommodating, knowledgeable and nice. Also nurses are nice friendly and helpful. .

Source: Google

★ 1

Worst dermatologist ever! Every appointment ive had with them has been rushed. I have a severe case of HS. I have to come to a dermatologist regularly to make sure my wounds arent infected. The dermatologist here refuse to actually look at the wounds. Which i need for documentation refrence for disability.
They are always apologizing for my suffering and pain and just try to rush me out.
Dont get me started on the assistants. They like to speak with no knowledge to back up what they are saying. I got told my condition wasnt chronic enough for me to request disability or assistant help by one of the assistance. It infurated me so much. So unprofessional.
Since they are always rushing me out ive asked them on multiple occasions about wound supplies and wound care support. Ive been told multiple times they would call me with the information. I never get a call. I always have to call them. It usually ends with "I will let doctor know and we will give you a call back" that again I never receive.

Source: Google

★ 5

They have great Doctors and staff members. It has always been a nice experience. We really appreciate them 🙏❤️

Source: Google

★ 5

Easy to find, plenty of parking, initial paperwork was simple. I waited less than ten minutes, my issue was addressed. Very friendly staff!

Source: Google

★ 5

Dr Alyssa Oliver listens and wants to help. Her staff is pleasant and professional. Always a pleasant experience.

Source: Google

★ 5

I was very impressed from making the appointment to seeing the doctor. I would highly recommend!

Source: Google

★ 5

This is the best experience I’ve ever had with Las Vegas Skin and Cancer! Alyssa is the best! Please treat her well 🥰

Source: Google

★ 1

My dad went there for removal of two skin bumps (for cosmetic reason) and did self pay ($200 each). They left a permanent dent on his face. My dad doesn’t speak fluent English and I felt he was being taken advantage of. According to him, the doctor told him everything was fine (medically, sure), however, he chose to do this for cosmetic reason. It looks worse than before and I felt that he was simply brushed off. I expect so much more professionalism and care from Las Vegas Skin & Cancer center. Please contact me directly for a solution.

Source: Google

★ 1

Not my first time going here. Everytime I go the wait is very long. My last visit my appointment was for 8:45 and I didn’t get seen til 10:15. My appointment lasted a total of 5 mins. Not exactly how I want to be spending my day off.

Source: Google

★ 1

Front desk experience is very bad, my appointment was at 11 AM
I was waiting patiently for my turn,reminded her about my meeting with dr and now 12:40 & she is telling me wait more till 1:10 because now dr left for lunch, so I should show her more patience

Source: Google

★ 1

Wait time was well over 1.5hr after appt. time - receptionist was very Unfriendly/Rude - charged for services over copay amount that I was told were done as a courtesy @ no charge. Refused to bill me for that & said I HAD to pay additional right then!

Source: Google

★ 5

Wonderful doctor!! Very happy with his skills. Having my face cut up was very traumatic, but Doctor Holmes did a great job with his invisible stitches. Besides his personality made me feel comfortable. His assistants were friendly and very helpful. BIG HUGS TO ALL!❤️❤️

Source: Google

★ 4

They have a really wonderful staff from the front desk to the medical assistance, but there is a doctor there who needs a better bedside manner. If HER attitude was a little different I would give them five stars. Do better "Dollar General" Dr. Pimple Popper.

Source: Google

★ 5

They were very fast after main computer issue. Staff friendly and my nurse was great. Love my Doctor and will be making another appointment in 6 months. Office was clean and was out very quickly.

Source: Google

★ 5

My granddaughter and I are new Clients to Ayllsa Oliver. So far, we feel very comfortable with her bedside manner and expertise.

Source: Google

★ 5

So happy with my visit yesterday , my nurse was amazing and Dr Jason Stevens listened to my concerns and was so good to me . He is truly a wonderful doctor . I read about him after my appt seeing he went to LSU , which growing up we had season tickets to every football game there, Thank you Dr Stevens so much !

Source: Google

★ 5

Dr. Oliver is such a great dermatologist and is the sweetest person. She has helped me so much over the years and I think the world of her!

Source: Google

★ 5

There people are so nice and understanding the doctor has so much patience and attended my daughter super good! I had a great experience the 2 times i visited to take my daughter in.

Source: Google

★ 5

Jennifer was wonderful. Met my needs and accommodated my circumstances knowing I lived out of state.

Source: Google

★ 5

Managed to get a SAME DAY appointment! That NEVER happens in Vegas, especially with specialists. As my issue was very time sensitive, this was a lifesaver. The office and medical staff were all amazing.

Source: Google

★ 5

My Doctor and the Entire Staff were Great. Very informative and through.

Source: Google

★ 4

Alyssa Oliver is as very attentive and affable nurse practitioner. Her MA was very friendly as well and both made me feel comfortable and assured that I'm following the right treatment for my condition. The only reason I took away a star is that the front desk staff, were overwhelmed and the wait was rather long even at 9am. The waiting area was packed. They are moving to a new location, hopefully it will be more spacious.

Source: Google

★ 1

I made an appointment for a skin cancer screening which should have been no cost to me with my insurance as it’s considered preventative. They billed my insurance for an office visit and therefore I was charged $134 and they refused to correct this for me. Won’t be back.

Source: Google

★ 5

Always a pleasant and efficient visit. Thank you. It takes a well balanced office to value the patients time and to still provide the care that is needed. Well done!

Source: Google

★ 5

Dr. Alyssa Oliver was polite, professional and knowledgeable ,while answering questions regarding my skin issue. The staff and assistants were courteous and professional as well.

Source: Google

★ 5

I went there for a routine checkup, and I was really impressed! Their communication was fantastic, both before and after the visit. The check-in process was super easy. Plus, the doctor and nurses were so friendly and polite.

Source: Google

★ 2

They didn't care or do anything. She didn't even know what it is. She said the thing on my butt is a age spot that people over 40 yrs old start getting. I said funny since I've had it since the day I was born! SMH. Then se continued to say it's a ago spot AND looks kinda like a mole.

Source: Google

★ 5

Beautiful new office. Easy to access, quick service, improved wait times.

Source: Google

★ 5

I definitely recommend this place. They were all so nice and friendly made me feel very comfortable during my procedure. Everything was so nice and clean also.

Source: Google

★ 2

Dr refuse to do anything to help me. 29 operations so far for skin tumors on my hands. I'm fully aware of what I have, But he refuses to give me a referral or even provide the only medicine that actually helps. He was very short with me and I do not appreciate it.

The only reason this is not a one-star review is because the nurses were absolutely wonderful.

Source: Google

★ 1

Dr j did not listen. Told him shampoo was causing my scalp sensitivity, yet he prescribed same shampoo.

Source: Google

★ 1

Their team could not verify a major insurance plan and wasted my time. I made an appointment, my first, and provided all the information. They called and said they had issues verifying the insurance, so I had a three way call with them and my Insurance. This call was over 40 minutes and their team assured me they were all set. They called to confirm my appointment and they say your insurance hasn’t been verified you need to contact your insurance. They advised me to get on a call with them and my insurance carrier. I said “you mean like the 40 minute call we already had?” They could not tell me anything that came out of that call. So I cancelled my appointment, if their billing department is that dysfunctional I can’t imagine how they run their practice. I went to a different practice, my insurance was verified immediately.

Source: Google

★ 3

i had an appointment at 11:30 and got to the clinic at 10:23. i waited until 12:00 until my name was called. saw the RN for a few minutes and was done. love the clinic and my practitioner but why do i have an appointment

Source: Google

★ 5

I can absolutely vouch in everyway possible that Eric Hilmes is 1 an absolute rockstar and is willing to listen and answer your questions so as long as you have some, 2 is sincere in his demeanor and has given me nothing but the utmost respect and attention when he enters, 3 is the only person I have seen when coming here but Im beyond happy with him.

Was a little concerned to come here because reading the comments first but man on man you just cant make everyone happy no matter how great you are.

From punch my biopsy and to now my 4th or 5th visit I'd stick with Eric Hilmes no prob. Also wanting to show love to the front desk team because they're all awesome. And Faith also...

10/10 star from me. All the way around.

Clean facility, easy to find location and normal waiting times. I come here with original Medicare and am always taken care .

Source: Google

★ 5

Besides being scheduled at a different location without being notified our visit was very well! And with every visit we have had the medical assistants are wonderful, caring,compassionate, knowledgeable,fun!!!
They make the visits very comfortable (especially with a high anxiety patient)

Source: Google

★ 4

Great doctors and staff, however you will probably have a wait time of 20-30 minutes.

Source: Google

★ 5

I really recommend this office front the front desk tot the doctors everyone is a professional and very kind.

Source: Google

★ 5

Well run professional clinic from receptionist to the doctors. They make you feel welcome.

Source: Google

★ 5

They took great care of my husband's skin cancer. They got it all. Excellent doctor. Great staff also.

Source: Google

★ 1

YOU. Made the appointment for 1:45 AM. I was there on time and sat there for 45 minutes.
A patient’s time is worth just as much as a doctor’s time and that should be respected by your staff. If they’d stop over booking people would not have to sit around for 45 minutes or longer to be seen.

Source: Google

★ 5

Everyone was so nice and the doctor did a great job! Would recommend

Source: Google

★ 5

A little hard to find, as GPS on Google takes you to their old office, but otherwise staff was very kind and friendly and very informative.

Source: Google

★ 5

The reception area was clean with pleasant personal staffing. My husband and I both saw, Dr. Oliver, who was knowledgeable, precise, and friendly. She took time to answer all our questions.

We were comfortable and highly recommend the services they offer.

Return check-up was excellent, too!
I've always been made to feel comfortable and valued as a client by Alyssa Oliver and all the staff. She asks questions and ensures all my concerns are recognized and addressed.

Source: Google

★ 1

I've had a cyst on my buttocks for years. They only want to get more appointments to "treat it" without taking it out. You people are scoundrels. I've been suffering you people laugh.

Source: Google

★ 5

Great service. Dr. Oliver and her staff are wonderful.

Source: Google

★ 5

Dr. Alyssa is a pleasure to work with. She knows her stuff and makes you feel comfortable. Her assistants are wonderful as well. I went in to have some sun damage removed from my face and the results were amazing. My skin looks great and I feel more confident. Thank You

Source: Google

★ 3

I have been going here for several years, and like the facility and the staff. On my annual visit 2 months ago I felt rushed by the PA, and subsequently rescheduled to see Dr. Stevens. He found and froze a pre cancer on my lip. He listened to me and did not rush me. He gets 5 stars. The PA was in a hurry and missed it. The 3 stars above are because I had to wait one hour and 5 minutes to be seen, and from my experience this seems to be the rule rather than the exception at this facility. The scheduling department needs to re-group and address the issue. My time is valuable to.

Source: Google

★ 2

Honestly, their level of care of is great. Alyssa Waters is so freaking thorough and good. It's the mandatory electronic pre-check in followed by a mandatory relative paper checkin along with inpatient front desk staff that is so frustrating. They've switched to a new system and it is not great. I want to give ⭐⭐⭐⭐⭐ stars to their care team and I want to give ⭐ star to their system and unsympathetic front desk. I'm giving it 2 stars hoping management will see the problem. Several other reviewers are expressing the same concern.

You'll spend 15 minutes checking in electronically after being warned by text you MUST do it before showing up. Then, you'll have to do it all over again in person when you arrive.

I'm not kidding, you'll have to click through 5 minutes of upsell advertising for all sorts of drugs before you are allowed to close out to make sure you completed it.

I shared my frustration with their check in folks, as did the people behind me, and the staff did not care. I asked if they'd ever experienced the check in process from the patient side and she rolled her eyes, acknowledging that she had and that I could always opt out of the ads at the end. I felt dismissed and unheard.

I understand that I'm frustrated. It wasn't always this way and could be fixed with a process change. It's an unnecessary pain point in an otherwise impeccable practice.

Overall, It just seems like a series of technical patches and frustrated staff. I hope it improves. As the patient next to me said, "no one wants to be here but they didn't have to be mean." A smile or sympathetic nod that I was being asked to do the check-in all over again would go along way to making the experience better.

Source: Google

★ 4

Very professional and helpful. I did not have wait very long .

Source: Google

★ 1

Our appointment was at 9:30am, we weren't called back until 10:20am. While the doctor, Alyssa Oliver, was talking to us, someone knocked on the door and told her she had a phone call. She told us she would be right back. She never returned. The MA came in and when I asked about the doctor she told me I'd have to wait a bit because she moved on to the next patient. I do NOT recommend ever going here!!!

Source: Google

★ 5

Alyssa is friendly, professional, thorough & so easy to talk to. I always look forward to my yearly appointments. She & her assistant are the best!

Source: Google

★ 5

Everyone was friendly but professional. I felt very comfortable and at ease there.

Source: Google

★ 5

I’ve been going here for years. I make sure to get checked yearly. Alyssa Oliver is one of the sweetest, kindest, most genuine dr’s (or just people in general for that matter). I absolutely adore her, and she does a thorough check that makes me feel safe and cared for each year!

Source: Google

★ 5

Staff is amazing. They were so welcoming and helpful from beginning to the end. I drove to this location even though it was not the nearest to my house. I’m so glad that I did the doctor was so nice and assuring. He took his time and listened to all my concerns and questions. I was nervous going to the appointment. Every staff member I made contact with were all very pleasant and happy to be there. Love the energy and customer service. The office was very clean and organized.

Source: Google

★ 5

Organized, professional yet friendly and very informative. Highly recommended.

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★ 5

I love it here minus the shots to my head that are totally needed.. From the front desk staff to the M.A's to Dr. Oliver the whole staff gets solid A plus pluses from me!

Source: Google

★ 1

Couldn’t get my prescription refill correct until after four separate calls, also had issues with prior authorization on insurance as they did not put it in for the treatment of ALL of my ailments and extremely rude medical assistant. I’ll find a different dermatologist

Source: Google

★ 5

They have done everything in their power to get my meds to me. They don’t stop if your insurance turns you down but keep working at it. What other doctor’s office does this? I’ll tell you, nobody!!!!

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★ 5

Great staff, nurses, and doctors and thanks to you all

Source: Google

★ 1

This place completely sucks at communicating. I was supposed to receive my medication last Friday and they STILL haven’t even called me back. 0/10 customer service highly disappointed. Go somewhere else if you want faster service and front desk ladies that actually don’t know what they are doing. front desk didn’t even know the name of the manger haha

Source: Google

★ 5

Beautiful office and very friendly staff. I’ve never been placed on hold and check-in at Reception is seamless.

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★ 1

The worst front desk. Very rude and not a professional

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★ 4

Need to give info to patient as to where some of their prescriptions are coming from. Spent the whole day tracking down the info which I never received from the L.V. Skin and Cancer during my visit AND after my phone call the next day. Not good customer service.

Source: Google

★ 5

My appointment was with Alyssa Oliver. I had a great experience with her! I did a full body check. She was very thorough and explained everything to me! I recommend her!

Source: Google

★ 2

Incredibly late. Cancelled appointment. Office staff is officious and rude.
Questionnaires are over the top. This is a dermatologist, not internal medicine.
Appointments are rushed, almost on roller skates.
The actual exam is ok.
They just want you to come back over and over.
I've had it with them.

Source: Google

★ 2

I told the dr I was allergic to all steroids and he prescribed me a cream with steroids! I felt like he rushed the visit and didn’t really look at my skin fully at all

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★ 5

Beautiful facility brand new very clean very kind but a little bit slow like most doctors, but the customer service was excellent and very knowledgeable.

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★ 5

If a person needs to come to this sort of clinic, it’s because they might have an issue that could be catastrophic in their life. When I first came here several years ago, it was a great experience. From the front desk to the back office staff and the doctors, I was made to feel special and that I mattered. Just recently, I had an unpleasant diagnosis that had me returning to the clinic. When I walked in, the same office staff greeted me with smiles and an obvious recognition of who I was, even though it’s been almost 2 years since my last visit. I was shown the same high level of professionalism and the same level of warmth and care from the back office staff. I love these folks at the west Warm Springs clinic. They are caring, understanding and above all, they treat me like I’m family. (Without the yelling and fighting, HaHa)!

Source: Google

★ 3

Had to wait 35 min to see Dr. when I asked the front desk woman, she was not nice or friendly about it. Tried to tell me just because I got there a little early it doesn’t affect my appointment time which I totally understand. Wasn’t nice about it. Turn out they confused me with another patient. Never apologized Just not friendly and nice. I worked with patients in Drs offices for 25 yrs. Too priority was to make the patients feel comfortable and welcome! I feel like looking for a new office to go to now

Source: Google

★ 2

Great doctor, but almost 1 hour wait

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★ 5

Never have to wait long for my doctor.

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★ 5

Very professional and informative. Assisted me with everything I needed. The whole staff was very polite and welcoming. Would recommend!

Source: Google

★ 5

I only had to wait 20 minutes past my appointment time. What I am upset about is that they never sent our pharmacy the prescription my wife needs. We now have to wait until Monday and maybe get to speak with a human, I left a message Friday before they closed the office and never got a return call or getting our med prescription sent to the pharmacy.
edit; they did call on Monday and they had taken care of it. I was too quick to judge maybe. I give them 5 stars.

Source: Google

★ 3

This is my second time here. The first time was great, this why we came back. However, this time, when we arrived there were two patients in the waiting room. People that came in after were getting called before (I realize there are multiple doctors though) however, 50 minutes after sorting in the waiting room, I had to ask what was going on. I did have another place to be in an hour, so if we were going to get called back and have to wait long again, we were going to have to reschedule. We were next apparently. We got into the room the nurse made sure we knew we were seeing a different doctor than we had the previous time (I know). We just needed refills on his acne prescriptions, but I was told on the phone that we had to come in. The doctor came in right after, she never actually looked at my sons skin, she didn’t even get within two feet of him, she asked if the medications were working and answered one question I had and sent us on our way. That should have been able to be some over the phone!!! To act like your patients time isn’t just as valuable is crazy!! I could’ve paid my copay for a phone consult. Since she didn’t even look at him.

Source: Google

★ 2

Waited over an hour for .you appt. Not happy.

Source: Google

★ 1

I am baffled by this place.
I left two messages about my daughter’a medication refill, and spoke to someone three times. All three times I was told that the Dr. or his “Care team“ would be getting back with me, and they would escalate my message to the doctor. In the meantime, my daughter ran out of her medication after being on a regimen for a year. (I called three weeks before her scheduled appt)
No one ever got back to me. Having said this, she had an appointment scheduled for six months out, which they booked for us which put Her seven days short on her medication. When I addressed this at her appointment, the PA said, “yeah you got a call over a month in advance.”…. What?
Not only that, but when I saw the doctor there, she asked if my birthmark was caused by a watch. I said, “No, it’s a birthmark”. She then said, “Oh. Have you had it a long time?” I said, “Yes, since birth”
I am blown away by the lack of professionalism and even courtesy.
We will be finding a new dermatologist….stating the obvious, I know.

Source: Google

★ 5

Very busy place; rushing in and out of the room and the nurse actually rushed you out for the next patient. The office should give each patient what's due them. My previous specialist was more attentive to me.
I'm thinking of changing my specialist outfit.
2nd visit was the best visit I ever had with any medical specialist.
Dr. Zhu and her nurse assured me about my condition and gave me a very detailed explanation for me to fully understand it.

Source: Google

★ 2

Always overbooked had to wait 1 hour past scheduled time.

Source: Google

★ 5

First visit ~ I walk in was greeted by a friendly front desk , turned around and saw 12 people ahead of me 🫣. There was a little bit of a wait, but after seeing the NP I realized why there were so many people waiting. It's not just the front desk that is amazing, the providers are as well . They listen to what you have to say, make suggestions ~ and of course their suggestions were right.
The offices were clean and it was nice to have a provider take their time with me in a respectful manner.

Source: Google

★ 3

Good doctors, however their billing people are confused, paid cash for my visit and surgery at time of treatment, they gave me the totals and it wasn’t cheap paid in full Then I just got a bill? I looked at their receipts they email you and they say nothing about what you paid for? Just how much you paid, isn’t that strange?

Source: Google

★ 5

I did write a review yesterday. Stated that I felt Dr. STEVENS WASVERY PROFESSIONAL CARING AND LISTENED TO MY CONCERNS AND ANSWERED ALL MY QUESTIONS. HIS ASSISTANT CRYSTAL WAS FRIENDLY AND WAS EXCELLENT AT HER JOB. I WAS EXTREMELY COMFORTABLE WITH THE PROCEDURE THAT WAS NECESSARY. I WOULD HIGHLY RECOMMEND HIM.

Source: Google

★ 5

The time to see the Dr.took little longer but for the most part everything was good.I just love Alyssa Oliver and everyone of the staff is very polite. 💓

Source: Google

★ 5

I would 1000% recommend Dr. Alyssa Oliver she cares so much and professional I absolutely love her. She took care of my skin health and my cyst within just one to a few visits that I have been asking for years to get done. Specially after having a bad experience with Dr. Michaels.The front desk is great however there can be some drama but that's normal for anywhere you go. The wait time is not long at all I have been lucky with a short wait time with Dr. Oliver however whenever I had appointments with Dr. Michaels it was a longer wait. Anywho, I love this place and I would follow Dr. Oliver anywhere she goes.

Source: Google

★ 1

Practically an hour waiting to see the doctor after my appointment time but when you show up 10 minutes late they want to charge you for their time.

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★ 5

I saw them for a cyst that got infected. I was very nervous and they calmed and reassured me that I was fine. Wonderful staff. Dr. Alyssa was very thorough and knowledgeable. They took great care in making sure I felt no pain. I left feeling much better. Prices are very reasonable as well. Best experience I've ever had at a dermatologist. I will definitely call them for any future problems.

Source: Google

★ 5

Everyone here was nice and friendly. The nurse and doctor who helped me were great, attentive and thorough. Would recommend.

Source: Google

★ 5

Doctor was very friendly, knowledgeable. I went in just to have an age spot looked at on my lip. I made an appointment just to be reassured that it was nothing to worry about. He did just that. Check in was quick and nurses were very polite. Very nice experience.

Source: Google

★ 5

Dr. Oliver is great! Answers all my questions and is very helpful!!

Source: Google

★ 5

Love how they quickly assessed my issue and corrected it in a timely manner. Everyone I've interacted with has been friendly and very helpful.

Source: Google

★ 3

I will give 3 stars because the Physicians Assistant or Nurse Practitioner was very kind and friendly but her head to toe yearly exam was lacking to say the least and she never checked the scalp or all the body as she should on patients. This facility is very clean and in a great location however I cannot recommend. They do offer several cosmetic procedures and products for those interested.

Source: Google

★ 5

Easy to register online. Quick check in. Didnt wait very long to get called in and seen by Dr. Hilmes. He was pleasant and informative. His assistant Jessica was great as well. She talked to me thru each step of my treatment. Checking out was little crowded but was fast. Overall experience was great. Very satisfied with my visit.

Source: Google

★ 3

I have honestly had mixed results. My last visit was very easy quick and I thought it was a five-star visit. Prior to that I had a terrible visit as detailed below. That said the doctor who jerked us around is not there anymore.

Waited months for an appointment JUST to get a refill. Then a week before the appointment they call and try to push me out another 2 months.

That's treating your patients like garbage. Overall they have me waiting 5 months just to get a prescription refill. I'm changing doctors.

This is not proper patient care.

Source: Google

★ 4

My visit to office was good, the admin staff was friendly. My wait was about 10 minute and Dr. assistant was friendly, helpful and very kind. My doctor was nice, had a welcome smile and demonstrate a very caring concern with my problem and willing to find the answer

Source: Google

★ 5

The Dr was amazing and friendly. The staff at the front desk could be more smiley and welcoming. Overall I didn’t wait to long and it was quick and efficient for what I needed

Source: Google

★ 1

This is the most disorganized and disappointing staff I’ve seen. I’ve come in early before and patiently waited over an hour to be called. Today, they canceled my appointment because I slightly missed the “15 minute grace period” for checking in. I got off work early and rushed across town in rush hour to make it to this appointment that I desperately needed for a skin issue. The staff delayed my check in because they had trouble getting their system to work and had me looking up their information in my insurance app to make sure they were covered. It’s extremely disappointing that they can inconvenience their patients with long wait times but then can’t make an exception for a one-off incident, caused by the staff.

Source: Google

★ 5

Very professional and prompt service. The doctor took a goog deal of time with me, not like so many that hurry you out the door. Much gratitude and respect.

Source: Google

★ 2

Wish I had read the recent reviews before going back to this office. My previous PCP referred me to a doctor that I really liked and who is no longer with the practice. I decided to see another doctor in the practice and was very disappointed.
My annual exam was orignally scheduled for July and they rescheduled me twice due to lack of availability of doctors at the Warm Springs location. Their call center seemed surprised that I would not want to drive 40 minutes away to see the doctor at their other office.
Very disappointing visit with the new doctor who didn't make eye contact and seemed afraid to look at me, or dare I suggest, touch me.
Looks like I'll be looking for a new dermatologist!

Source: Google

★ 5

When I arrived they were very friendly and helpful. I got there 30 min prior my appointment time... After signing in, they got me in early to see the doc. All assistants were very nice. The Doc was great! Answered all my questions and was so pleasant. Was a great experience!

Source: Google

★ 5

Brittney was great with my skin exam and any questions. The nurse was very careful and gentle.

Source: Google

★ 2

My appointment is at 2:30 and I checked in at 2pm and the front attendant called me back at the desk at 2:27 to pay my co-pay. Then I waited for another 15 minutes to get called. My Doctor is great. But the service at Front desk is the problem.
This happened to me many times.waiting for a long time. Then if you are late , they cancelled your appointment. Not only me that they are doing this. Other patients too.
They don’t handle things professionally. They care rude.

Source: Google

★ 5

I must say everyone from the front desk to the back was very nice and helpful. Easy check in & out. And most of all the Dr. knew exactly what kind of skin issue my daughter had. Thank you LVSCC!!

Source: Google

★ 5

They're always prompt and professional. I did my yearly checkup, and the doctor reviewed everything, asked if I had any concerns, and did the exam. I didn't have to wait forever in the waiting room or the exam room.

Source: Google

★ 5

Everyone at this center were wonderful. Check in was easy.
The physician Alyssa Oliver was extremely nice, patient and informative. This was the first time I had any freezing treatment on my head which she was great in explaining everything that she was doing the whole time. Her assistant was also great as well.
I would highly recommend going to this center.

Source: Google

★ 5

The staff and the doctors and everyone are just amazing. I would really recommend anybody there to have a wonderful peaceful environment to get healed in.

Source: Google

★ 5

I appreciate very much that this office sent a text message, saying that they were backed up a little bit. That was very helpful and considerate.
Alyssa Oliver is awesome; a very friendly, caring-connected persona. The previous person, who is no longer there, was so dismissive and patronizing that I tended to be mad before I got there. I made an attempt, once, to tell him how cavalierly I felt he did his job, and how that upset me. He smiled and dismissed my perception. But I haven’t felt that way for two visits now.
And the staff is so friendly, patient, don’t treat me like I’m stupid. And sometimes I am.

Source: Google

★ 2

Did I walk into a morgue? All the receptionists and nurses could not have been more serious and somber, felt like everyone hated their job.
The doctor I saw spent about 2 minutes in the room with me and didn’t seem to really care about my reason for visit. One quick look and bye, get em outta here. I tried asking questions about my condition and was met with frustration when being answered.
Not sure how qualified any of these folks are as they all seemed very… unprofessional.
Will be going to a different Dermatologist going forward.

Source: Google

★ 5

They accommodated my request for a same-day appointment. The staff was courteous and efficient. The doctor had a very good “bedside manner”. Convenient location and uncrowded parking. Recommend!

Source: Google

★ 5

Eric and the Staff were amazing. The moment I walked into the building and office I was impressed. It was very clean, organized, and professional. The check in was simple. They used the tablet style device for the initial patient questions and paperwork. My wait time was only a few minutes from my scheduled appointment. The staff greeted me and escorted me to the exam room. My wait in the exam room was only a few minutes. Eric met me in the room. I was very comfortable speaking with him. He diagnosed a condition that I was unaware I had and this condition had not been diagnosed by previous doctors. I was very impressed with my overall experience and will be using this practice exclusively for my needs in dermatology. Well Done.

Source: Google

★ 5

Was able to get an appt right away. The visit was pleasant. All the staff members I had contact with were very nice, helpful. They took care of me in a timely manner & had me on my way within a half hour. I do recommend!

Source: Google

★ 3

Dr was great, but too busy. Waited over an hour past my scheduled time to meet with doctor for less than 10 min. I have to return for a follow up and the earliest appoint I could get is 6 weeks later!

Source: Google

★ 1

The person at the hospital reception was rude while attending to patients. I went to the hospital in person last Tuesday to make an appointment for this Friday, but they said the appointment wasn’t made and told me to come again next Friday. Additionally, they asked my name more than three times, as if they couldn’t understand it, and kept asking. It felt like I was being discriminated against because of my race.

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★ 5

My whole experience was great! The Doc and her assistant were professional and precise as well as friendly! They laughed at me trying to be a comedian, so I was very comfortable with them. Thank you for that.

Source: Google

★ 5

Alyssa Oliver is amazing doctor and her staff in the back helping and assisting are so sweet. I wasn’t sure what to expect and was pretty impressed how well they kept me calm for the surgery. No pain and quick even put my choice of music on and had nice conversation to distract me.

Source: Google

★ 5

Dr. Susan Michael is always friendly and she genuinely cares. I was reluctant a few years back since I was not sure what to expect but I would not go to anyone else. You have to obviously have some patience when visiting this office because they do get busy being. The place is clean and the staff is definitely patient when it comes to dealing with people that think they should be able to walk right in like they own the place. Thanks Dr. Michael’s I appreciate you and all your staff for your continued assistance and working on the frontlines!

Source: Google

★ 5

Great service. Very nice staff. Always helpful and ready to answer your questions.

Source: Google

★ 1

Very rude receptionist, called to book a first time appointment with this clinic and was greeted by a woman who was not very helpful. I simply mentioned that I was just inquiring about the next available appointments that the clinic had for the upcoming week, if any, and she responded with “okay, what about it?” I tried to move past that response but it felt as if I was pulling teeth just to see what were the next available appointments, which resulted in an another unprofessional and rude response from her, which ultimately led to me ending the call and taking my business elsewhere. As someone who is supposed to be the primary point of contact for the clinic, I wouldn’t want someone like this, responsible for answering questions and scheduling first time patients on the phones, as she is still and representation of your business.

Source: Google

★ 3

Doctor was great but waited for 45 minutes to be seen. Waiting room was very crowded with frustrated patients (every seat taken at one point so some people had to stand) which made it feel like it was not a one off incident of a long wait. Really loved the team who I interacted with though.

Source: Google

★ 5

Excellent care at Las Vegas Skin & Cancer! Friendly staff, professional doctors, and quick service. Highly recommend this clinic for anyone looking for trustworthy skin care in Vegas.

Source: Google

★ 5

Great Dr. Explained everything very well.

Source: Google

★ 1

This is the third time I have been called in for appointment I don't need. Each time I wait 30 minutes to an hour after the scheduled appointment time just to be asked by the staff why I'm here. They are the ones scheduling (and confirming) the appointments. Everytime I go in, someone is yelling at the staff for mistakes like this so the problem is structural. I actually feel bad for the staff left to deal with it. It's unfair to them and it's unethical to patients

Source: Google

★ 5

Alyssa Oliver has been wonderful when addressing my concerns. She is kind, patient, thorough, and has great bedside manner. It’s difficult to find a physician who doesn’t rush the process or take your concerns seriously. I’m grateful for my experience with Alyssa Oliver.

Source: Google

★ 5

The waiting room was spacious and comfortable. The staff was friendly, courteous, professional, and most importantly, knowledgeable. I was called to the exam room right on time. Dr Hilmes gave me a thorough exam, treated the affected area then, put an ongoing treatment plan in place and I was on my way in less than half an hour. From making the initial appointment to making the follow-up appointment the care and service I received was truly 5-Star.

Source: Google

★ 5

Very professional and empathetic folks. Just wish I could reach them by phone or email in timely fashion. Once tried fovdays to postpone an appointment and finally had to resort to sliding a note under the office door. But they acknowledged the note and called me to reschedule.

Source: Google

★ 4

This was my first visit. Check in process was good and the ladies were nice. The PA was great he listened and explained treatment. Losing a star for the back office staff. The technician who walked me to my room was not very friendly she sat down first and I asked where should I sit she pointed here or there. After the visit I was given a dilapidated folder to give to the person at check out. Who knows how many people have touched it yuk! Why couldn’t the tech give it to her?

Source: Google

★ 1

Took my mum there for checkup on July 1st. The doctor was great, professional and knowledgeable and patient. The assistant I’m not sure about, she said we can pick up her medications in 2 hours, when I got there, the pharmacist said they never received any prescription.
Called the clinic next day, ask the receptionist to please resend the prescription, she was rude and inpatient.
She insisted there were no prescription to be sent, I had to beg her to double check, she said she will call me back... almost a month later, she still hasn’t called. Their number is so difficult to called( waiting forever)we just ended up giving up on them.
Today I got a message saying that my mum is up for her follow up appointment, I called the clinic again, and now they said doctor DID send the prescription, not sure why the pharmacy didn’t receive it, so they will have to send it again and my mum have to wait for another month for her follow up...
Front desk is the first impression, with all the money you made from patients, you can’t even hire a professional or at least a bit more friendly one?
* by the way, when we were waiting for our appointment, a handsome man walked in, suddenly, all the receptionists gathered at the front desk, super friendly and big smiles, drooling all over the man... seriously?

Source: Google

★ 5

I went in for some cosmetic work to take off some skin tags on my face. Beckey was amazing - made me feel comfortable and my skin looks amazing!! She also kept any discomfort/pain to a minimum. Highly recommend for anyone looking for this service.

Source: Google

★ 5

Everyone in the office from receptionist to the doctor were great! Friendly and very personable.

Source: Google

★ 5

Staff very professional. Easy to make appts., processing is quick & efficient,good flow of patients. My doctor, Dr. Michael's is thorough, pleasant to talk to & listens to you.
Office is clean. Had a positive experience on my second visit. Keep up with the great job!

Source: Google

★ 5

Nice office, very clean, front desk are really nice. Dr. Alyssa is great always answers my questions in depth for me to understand and not have any lingering doubts. Very easy to make an appointment and the wait time is reasonable considering how many patients they have at a time. I was very worried about finding a good dermatology office that would actually listen to my concerns and not just want to put me on just anything without explaining it to me first. I'm glad Las Vegas Skin & Cancer was my first and only choice for Derm highly recommend!

Source: Google

★ 2

I found the front office unprofessional with discussing patients and issues loudly for all of us in the waiting room to hear. That with loud dance music was just a turn off to ever coming back here. The doctor was alright. Seemed unsure of what to do or how to answer questions.
Just a weird experience overall.

Source: Google

★ 1

I originally went to the Pecos location and the Dr. there was extremely uncourteous. So when I made the follow up I chose a different Doctor. That check up was good and she was very nice. When I went to reschedule they said she was going to be working out of the warm springs location from now on. Even though that is a 45 minute drive compared to a 15 minute, I liked her so scheduled the appointment. BIG MISTAKE. Had a 10:00 appointment and got there 10 minutes early. After waiting 45 minutes and seeing two other people cancel and reschedule I decided to ask what the status was. I was told there were still two people ahead of me to see her. I cancelled and told them I would be finding a different dermatology office and not any affiliated with their group. Patients have lives to get on with also.
2.5 hours I'll never get back.

Source: Google

★ 5

I have the pleasure of sharing my joy the moment I enter the door of LVSCC. This facility is one of those rare places where you are always greeted with a smile that looks genuine. Short wait periods are the norm, not the exception. Very professional, but human. Care is exceptional and you get all the time you need to get questions answered. They also provide very concise after care instructions. When I leave after an appointment, I feel compelled to pass on the smiles and friendliness to others. Kindnesses is contagious!

Source: Google

★ 5

Having to go to a Skin and Cancer clinic can be intimidating, however ; the folks at Las Vegas Skin and Cancer Clinic made the experience bearable! From the front desk personnel, to the nurses and assistants, and the doctors, were all great! They were all very courteous, friendly, patient and respectful! Thanks for all your help 🙏!

Source: Google

★ 5

It was a great visit with the compassionate staff, and the Dr. It was good from the moment I walked in to when I saw the Dr. They all made me comfortable and at ease with the visit. I recommend this practice to all my friends and family.

Source: Google

★ 5

The office staff was friendly and attentive. I was there before my appointment time but they saw me quickly and made recommendations for my 2nd appointment. Yay!!!!
Had my surgery. Everything went well. 2 week recovery period. Procedure was quick pain free.

Source: Google

★ 4

Staff is friendly a d knowledgeable. The only issue I’ve had is that they canceled an appointment and an appointment for a surgical procedure just the day before. I travel for work and it’s very inconvenient to rearrange my schedule for an appointment and to have it canceled less than 24 hours in advance. If I were to be the one to cancel with short notice I would be charged a fee

Source: Google

★ 5

Good place and nice personnel. Thank you.

Source: Google

★ 1

Doctor Hilmes is incredibly nice but the staffs are not incredibly professional.
You will be better off to go a place with good service minded staffs. Success for the business is depends on quality employees. Hope this place survives with those kind of employees, good luck!

Doctor has super excellent personality.

Source: Google

★ 2

The receptionist were great, the doctor is nice and courteous but the problem is they took too long to make the appointment just to be told there’s another appointment to be made to start the treatment within 2 months, I was told the treatment was gonna start but they said they were too busy to do it at this time.
Too bad I had to cancel my other doctor appointment I had schedule for that day.
Am sure the place is great and I’ll recommend it, besides I’ve been here before.

Source: Google

★ 5

The doctors and staff are great. The problem with your company is: 1) you can’t get through on the telephone to talk to anyone, you’re on hold forever and then it finally just hangs up.2) your website isn’t interactive. you should be allowed to change your appointments or at least notify someone that you want to change an appointment 3) there should have some kind of chat ability when people want to change an appointment.

Source: Google

★ 5

Everything was great. In and out in 30 minutes.

Source: Google

★ 4

Friendly front office staff, clean and professional atmosphere. Doctor and assistant were friendly and efficient. I’m thinking about making my teenager an appointment there as well. The only thing that almost caused an issue is that they were running about 20 minutes behind schedule. It’s not a deal breaker, I just know now to block off additional time in my schedule for a visit here.

Source: Google

★ 5

I had been wanting to have a couple of spots on the side of my head checked for a while. I kept putting it off because I thought it would take too much time and would be an inconvenience. I was so wrong. I called and within 2 minutes I made an appointment for the following week. I was able to fill out the paperwork online so that when I arrived for my appointment I was ready to go. The staff was friendly and efficient. The doctor checked my spots, froze a couple of them which only took a minute and was painless. I was in and out in 15 minutes with no disruption to my day and now I won’t be worrying about the spots when I look in the mirror.

Source: Google

★ 3

Dr Michaels came in, took a look at my leg and left. Didn’t give me a minute to discuss another issue. She was very busy, I know, but she couldn’t have been with me 3 minutes. Thank goodness the “new guy” stayed with me and took care of my issues.( She introduced me to him, but I have forgotten his name. ). My appointment was with her, not him is the issue.

Source: Google

★ 5

Everything went great .The staff was very friendly. Denise and Claudia was great.Doctor Stevens was exceptional.Im very pleased and would recommend the clinic to everyone

Source: Google

★ 5

I had a very pleasant visit.

Source: Google

★ 1

Made an appt weeks ago to have a few skin tags removed. After receiving several text messages from this office, I verified my appointment several times and showed up on time, only to have them cancel because the doctor who was supposed to remove my skin tags apparently moved to a different office. They failed to inform me UNTIL I ARRIVED!! What a waste of my time. Huge disrespect. I will not be using their services again.

Source: Google

★ 1

New patient. Scheduled screening two months out, first appointment of the day. Had medical records sent to your office weeks in advance.

Arrived for appointment, physician assistant claimed she was unaware screening was scheduled, needed to prep for procedures with other patients, didn’t have time to perform my screening.

PA and aid were both unaware of my medical records, clearly had not reviewed prior to or during appointment…couldn’t speak to their arrival at office…asked that i inquire with admin staff (unbelievable)! Only after probing with admin for confirmation office had received (she initially wanted me to call an 800 number) did she research and acknowledge receipt.

Totally unprofessional and ineffective…complete waste of time and money.

I wont be back, won’t recommend.

Source: Google

★ 5

It was super busy, but I was seen at my scheduled appointment. The front desk receptionists were friendly and welcoming. My technician was professional and the doctor was outstanding, explaining to me my condition.

Source: Google

★ 5

Awesome service by all staff with whom I interacted. It is obvious they care. Dr. Alyssa Oliver was very caring, answered all my questions, and explained all the procedures. She is an asset to your organization. A very good experience, considering the circumstances.

Source: Google

★ 1

I called to make an appointment but didn't since the receptionist acted bothered by two simple questions. Not worth it if the staff is rude!

Source: Google

★ 5

I love this place! The customer service has always been not only professional, but also kind. I saw Alyssa Oliver, it is always such a comforting experience with her. She explains what’s happening, why it’s happening, prevention and treatment, all while being such a joy to speak to.

Source: Google

★ 5

From checking, through the visit, to check out was excellent and quick. Especially since there was some miscommunication with my appointment. But I got in to see the staff within minutes of my original appointment time. Great service.

Source: Google

★ 5

Dr. Michaels is amazing. She performed a basal cell carcinoma procedure on me which went beautifully. My follow up appointments for possible cancer spots on my head/body have gone really well too. The nursing staff is excellent - very approachable and informative. Can’t speak highly enough about the place.

Source: Google

★ 4

I had an appointment, and I still waited 45 minutes to get it. I was very prepared and had a list of items I wanted to go over. I asked for a full body scan, but all he did was look at the places I showed him, if I had cancer on my body, we would never know

Source: Google

★ 1

First time here and wait for the DR for over an hour, unacceptable.

Source: Google

★ 2

I waited an hour to be seen only to find out my insurance didn’t cover what I needed. I think the front desk people should say that over the phone as a heads up so I didn’t have to waste my time and spend $30 on a co pay just to hear it’s not covered by the doctor. The doctor herself was very friendly and knowledgeable.

Source: Google

★ 1

Dr. Alyssa Oliver and her staff are outstanding that's why i chose to follow her to the clinic she's at now. I won't be coming back to this clinic because the front desk personal are unprofessional. I have been working in the medical field for 28 years and i have never seen personal call elderly people or any patient by their first name, very unprofessional. Your front desk is who patients see first, be kind !! Im rating only the front desk.

Source: Google

★ 1

I would give no stars if I could, but that is not an option for a review. Waste of time and co-pay. Dr. Susan Kim barely looks at you and is too rushed to ask a question. She talks too fast to retain what she's saying and acts put out to ask a question at all. If you have more than one concern, good luck asking about it. I still have the same concerns and no help after two visits. I will not go back. My "follow-up" could have been done by phone as she was in the room for about a minute. Blink and you might have missed her. Would not recommend unless you enjoy having to take time off work, waste your money and get no answers, help or peace of mind. Check in staff was friendly though. Unimpressed with Dr. Kim. Do the math on the co-pays plus the cost your insurance pays and you understand why they can't waste time caring for a patient. It feels like a shakedown, not a care facility. You feel like a nuisance to be there. Worse, I brought all the prescriptions I've had in the past and said I needed something else and she prescribed one of the creams I'd already tried. Can someone please tell me where I can get my money and time back?

Source: Google

★ 5

Great service. Very professional

Source: Google

★ 5

Dr. Holmes did an excellent job, on my surgery. His nurse April also did.an excellent job bandaging and she was very friendly.

Source: Google

★ 5

8/15/23...
Appt. With PA Oliver. She is awesome. She listens and explains in terms i understand. Highly recommend!

We arrived early and was seen sooner than expected. All the staff was awesome. Dr. Michael is the BEST. We highly recommend LVSCC.

Source: Google

★ 1

Honestly I hated the experience. It was my first time at this facility or at a dermatologist. I went in for acne that’s pretty serious. I was seen by Doctor Logan Sussman. The consultation was the shortest one i’ve ever had, it did not last for more than 5 minutes. Dr. Sussman came in looked at my face and asked if i wanted to take oral or topical medication. I was taken aback because he hadn’t asked me anything about my history with acne, any medical questions like allergies or medical history. He barely even looked at me while he was there. I asked him what he recommended since I had never gone to a dermatologist and i hadn’t done any research on oral medication and i’ve only applied creams to help. He didn’t even explain it at all, he only replied saying that we could try topical medication and if it didn’t work in 12 weeks we could switch to oral. I was pretty confused why he was being so dismissive since i tried to ask other questions and he spoke over me. Honestly he did not have any care to help me. He just wanted to be in and out since the consultation lasted less than 5 minutes. He said he’d write the prescription and he vaguely explained how to apply it then he left. Prior to the appointment the office has you check in online and they ask you questions regarding medical history which i filled out two day before my appointment. I have a serious inflammatory medical condition that i made known in this check in. Again, in my consultation Dr. Sussman did not ask my about anything medical. When i picked up the medication today and read the instructions pamphlet, one of the drugs specifies contradictions to individuals with with a history of ulcerative colitis which i suffer from. The pamphlet advised against the use of this gel if individuals suffer from ulcerative colitis. I’m shocked at the negligence this doctor has shown to not care enough to ask just in case and prescribing it. I had no idea a topical cream could affect a health issue like this but he as a doctor should be aware and should take it into consideration. I’m not much for reading the long pamphlets but since diagnosed with my condition i’ve been more careful. I’m incredibly disappointed in this doctor and his negligence as a health professional as well as this facility. I hope to get in contact with them soon to bring this to their attention so it doesn’t happen with anyone else.

Source: Google

★ 5

A. Oliver is the best. The front office could use a little assistance as far as their demeanor towards patients.

Source: Google

★ 5

Very busy but waiting time was very good
MA & Dr.Holmes explained procedure(s) very well,No problems encountered

Source: Google

★ 5

Ms Alyssa Oliver, NP was very thorough in her exam and explaining of my diagnosis.
She prescribed a couple of topical medications for me to use on my areas of concern. Hopefully these medications will help in making my skin issues more comfortable to live with.
I am scheduled to return in 3 months for a follow up appointment.
Ms. Oliver and staff were all very courteous and professional.

Source: Google

★ 1

This was my first visit to this clinic and I didn’t enjoy my experience. All and all, I wouldn’t return to this place in the future because it was not run in a professional manner. Additionally, even the doctor and nurse I saw also lacked professional communication and quality. I would suggest going somewhere else if you want medical staff who take their jobs seriously.

Source: Google

★ 5

I see Dr. Oliver. She is fantastic, thorough. She explains what is necessary to do or why something doesn't need treatment. The staff that takes me are also very courteous. My frustration is booking appointments. I get rides from my insurance & in January my driver had to be new. The poor guy was late picking me up so I called the office & was told they have a 15 minute grace period. Woulda made it but the driver turned towards hospital instead of office. He did walk in with me. It was 3 minutes past grace period so they would not see me. The driver was running late so...I got to meet 6 nice people & ride around for 4 1/2 hours before I got home. Yesterday my driver got me to the office at 10:15 for my 11:15 appt. I was finally taken back at 12:15.. Admin or whoever schedules appt times & when assistants are sent somewhere, need to remember that our time is important too.

Source: Google

★ 5

Alyssa Oliver, the nurse practitioner is very nice to all her patients. She takes good care of all of her patients' needs. Sheryl, her assistant is very nice too, as well as the front desk staff members.

Source: Google

★ 5

Very thorough, sent check-in info ahead of time so didnt have to fill out a bunch of stuff when I got there.Took my kiddo in for her eczema. Got called in maybe 5 min after appointment time. Dr came in shortly there after. Very caring and diligent, in and out. Dr. Was great with kiddo, made sure she understood how to take care of her skin.

Source: Google

★ 1

This has to be one of the worst medical offices in business. Was seen for a routine checkup, the prescription needed requires a pre-authorization. After waiting a month I find out the office had never even submitted the needed information. Called and was told once again it would be submitted. A week later my insurance tells me they have still not received anything. The office does not return voicemails, did not answer when my insurance has called either. Finally i went to the office in person, where I was given a post it with a phone number to follow up on my prescription on my own. This office is completely incapable of good patient care.

Source: Google

★ 5

Greeted with warm welcome upon arriving. After signing in, just a couple minutes later I was called up to check in. I was thanked for filling out the online patient information and check in. About 5 minutes later I was taken back, even before my scheduled appointment time. Everyone was friendly, front desk to M.A. to check out. All in all a pleasant Dr. visit.

Source: Google

★ 5

With the current departure of Dr Michaels, I had concerns about the succeeding Dr. Allyasha Oliver, PA, has taken over quit well.She runs a very efficient office, on time with appointments and follow up as well. Her staff is friendly and caring about your skin care needs. PA., Oliver will talk with you about your medical needs, offer suggestions and after agreeing, she will perform procedures very effective, efficiently and will review post operative guidelines.
I can not say enough to support this PA and her staff. I am fortunate to have found this office and will remain a confident patient knowing that my skin care needs will be taken care of.

Source: Google

★ 5

The experience here was amazing. The front office staff was very friendly, kind, and efficient. I had an appointment with Alyssa and will continue to make appointments with her as needed. This is a medical office I'm happy to go to!

Source: Google

★ 5

After several years, I decided to muster enough courage to visit the Las Vegas Skin and Cancer on Warm Springs for a routine treatment that I easily put off for about 6 or 7 years. It wasn't as bad as I imagined because of the extraordinary attitude of both Alyssa Iliver, MSN and Kaley, who were more like coaches for me. I would not like to go through that again, but if I do, I feel very comfortable knowing they truly treat their patients with compassion and provide an ease in the office. You were both exceptional. Thank you.

Source: Google