★ 5

Casey Bartolo and her team are amazing

Source: Google

★ 1

The ladies in the office are amazing. They are welcoming, professional, and very easy to communicate with. Unfortunately, my experience changed when dealing with one of the male aides.

I found him to be inattentive, extremely rushed, and seemingly more focused on completing the evaluation than accurately documenting what I was telling him about my condition. I clearly explained the pain I was still experiencing, as well as the next steps I would need to take with my doctors outside of their practice.

Despite that conversation, he simply circled “better” on my progress report. In my opinion, that was a serious omission of the information I had just provided and did not accurately represent my reported condition or progress.

I had to stop him and directly ask, “Why would you circle ‘better’ on my report when I’ve sat here and explained my pain and the next steps I have to take with my doctors outside of your practice ?

When medical documentation is being completed, especially when it may become part of a patient’s medical record, accuracy matters. Patients should be able to trust that what they report about their symptoms and progress will be documented correctly, not rushed through or reduced to an assessment that contradicts what they actually said.

The office staff has been wonderful, but this particular interaction left me concerned about the accuracy of my evaluation and whether my reported symptoms were being properly documented.

Source: Google

★ 5

Best place ever they're very patient very caring and very understanding they go another way to help you so much I love this place come and see them you won't want to leave I promise

Source: Google

★ 5

Super friendly staff they actually work with you

Source: Google

★ 5

Muy buenos, los tratamientos, el masaje es muy efectivo todo el personal muy profesional y atento

Source: Google

★ 5

The best therapy I have been, everyone make you feel comfortable, and nice friendly staff I strongly recommend 5 ⭐

Source: Google

★ 5

The staff is all great! From the Front desk staff which are the kindest, Vanessa is always greeting patients with a smile, as for the pt assistants Maria and Emma they are amazing I've had a chance to work with both and they are very attentive and caring it's always a pleasure to see them. Pt Casey is amazing the exercises help and they push you to feel your best and to try and reach my goal. Thank you MML this will be my go to and recommendation for any PT needed.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

This is a great place to get better. They truly care about your pain and work with you to get better. Heat therapy is working with my feet and I am very happy with the improvement so far

Source: Google

★ 5

2nd visit.. Love it ALREADY

Source: Google

★ 5

Very nice experience! My only issue is how hard it was for me to find a parking spot.

Source: Google

★ 5

I enjoy coming to Physical Therapy and the staff welcomes you with a warm smile every time I come. I would recommend this place for sure.

Source: Google

★ 5

Excellent!! Excellent!! Excellent!!! I was so skeptical at first because the other therapy centers that I gone to were subpar. However, MML is very thorough. They asked questions. They listened to me. The staff is very friendly. My body feels so much better after a couple visits. I hear other patients say they feel better all the time while signing in. This place is great!!

Source: Google

★ 5

Very good therapy

Source: Google

★ 5

Very good thank you so much

Source: Google

★ 5

Thoughtful and caring staff! Not a PT mill like others. I recommend everyone I know to go here for their physical therapy needs

Source: Google

★ 4

Good therapy, my first time here today. And I can say overall good 👍 experience

Source: Google

★ 5

I was scared to do physical therapy. Everyone there is so genuinely nice, friendly and helpful! they take their time with you and let you go at your own pace. They don't get frustrated with you if you're going slowly they encourage you to take your time. I absolutely recommend!! I love Casey and Riley! They made me feel comfortable and laugh through the pain!!

Source: Google

★ 3

I updated my review because both my physical therapist and the owner of MML Physical Therapy got in touch with me, so I changed my 1 star rating to a 3-star rating. I love my physical therapist here, but the front desk staff is incompetent and lazy. They never return any phone calls. I called on Friday and followed up with a second call on Monday. Both times, I left a message inquiring if I would be seeing the same physical therapist who saw me the first time because I want consistency with my care.

Despite leaving 2 messages 24 and 72 hours before my appointment, the lazy front desk staff couldn't even be bothered with calling me back. Apparently, my time isn't valuable. Instead, they sent 2 text messages "reminding" me that I had an appointment this morning. However, I could only respond by confirming my appointment because their text messages did not allow for the option to cancel. Needless to say, I wasted my time, drove all the way out there only to be told that the physical therapist wasn't in this morning and that she would be in later this afternoon, and I could "come back" if I wanted to. First of all, if these people knew anything about my condition, then they would know that driving is a difficult task for me especially since it causes me excruciating pain, which is why I'm seeing a physical therapist in the first place! However, I'm finding that most front desk staffs at medical offices throughout Vegas tend to be incompetent and lazy.

Thank you, Karen and Casey, for contacting me!! I appreciate that you made things right. It shows that you care and that service is still alive and well in some parts of Vegas.

Source: Google

★ 4

What a wonderful group ❤. A TEAM. This therapist and assistants is a pro bowl. Casey, Riley, Anna, Maria..and my girl Vanessa...always make me feel welcome and you understand that they have a plan for getting you back to health. After every exercise, they're checking on you and your pain level. Their providing information that is very resourceful. And you don't feel like the 1,000,000 patient..you feel #1. Thank you guys.

Source: Google

★ 5

I loved this place! Sadly we won’t go anymore because my beautiful son is done with his therapy 🎉. I seen so much done thanks to everyone that helped me get my baby head balancing better in better shape I really appreciate it and they got lovely staff! Really satisfied and I will totally recommend. Really professionals.

Source: Google

★ 5

Everyone is super nice here. Everyone is always so happy and welcoming. I recommend anyone that is looking for a good physical therapist

Source: Google

★ 5

I give lake Mead location 5 stars !
You guys are are great people
Maria , Vannesa , Veronica and Rylee .
Thank you ! I will always choose MML physical therapy for my treatment.

Source: Google

★ 5

Thank you lake mead location for your amazing treatment .
You guys are so welcoming and friendly !
I highly recommend you guys !

Source: Google

★ 5

Sometimes U wanna go where everybody knows your name and they're always glad U came, Cheers to MML. The Staff is wonderful, professional and knowledgable. My therapy sessions has lowered my pain lvl from 8, 9 to 3 on most days thanks again. Alx.

Source: Google

★ 5

The people who work in the front office are real nice and kind. They already know me by name. I really like that. Every time I go there I feel totally comfortable. I would recommend this place to anyone. The physical therapist they know what there doing 😁😁😁

Source: Google

★ 4

From the front door counter(what’s up ladies? ) to the back room hands down one of the cleanest, friendliest places I’ve ever been! A lot of communication and they concentrate on getting you to feeling like you again... I wanted to sign the wall though, lol... Jermel

Source: Google

★ 5

Exelente lugar ,el personal muy profesional 100%recomendanle

Source: Google

★ 4

Source: Google

★ 5

Man, the entire staff is awesome...

Source: Google

★ 1

My girl and i used tho think that this was a wonderful facility until there was information given out about her to a person who claimed authorized individual over my account with them. When are these businesses gonna start honoring our rights as customers and patients. Where did the hiipa law come into effect?🤔

Source: Google

★ 5

Super friendly staff, price was great for me as I have no insurance. My recovery went very good and very fast. Highly recommended.

Source: Google

★ 5

I look forward to seeing everyone when I got it love them ppl they talk to u work with u I keep getting refer back to them I'm so glad I meet them(*÷*)

Source: Google

★ 3

Source: Google