★ 5

Terrific service and the people are so friendly.

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★ 5

Each person was very helpful.

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★ 5

Was taken care very well the whole staff was professional

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★ 5

very accommodating especially the doctor. I just love their services. Dr H. Pressley did above and beyond explaining to me the medical condition of my eyes. It's just xplicit 👌💝🙏

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★ 5

LOVE THIS PLACE. I have been to many Optic Galleries in my 70 years. This was the most friendly, professional, and caring group of staff and Dr’s I have ever had. Plus the new technology and all around updated facilities were impressive with abundant choices of latest eyewear!!!
Highly highly recommend this office.

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★ 5

Great staff and Dr. Extremely professional and patient.

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★ 5

This entire place with all the staff included is beautiful and so very professional! From the doctor to the receptionist everyone is happy to help and happy you are there! I have been to literally dozens of eye places in las. Vegas and this is my favorite, no one can hold a candle to this business’ customer service. Thank you all for a perfect visit and for helping me and my husband both get our vision back to clarity! If you want excellent. Customer service and fantastic choices of frames, sunglasses, and contacts, this is the place. Make an appointment because the fabulous Dr. Hilario books up fast! I hope I spelled her name correctly…:)

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★ 5

Everyone is very well mannered, informed, and operate in a clean and beautiful environment.

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★ 5

Friendly, runs smoothly, good explanations to make sure you understand what is being done and what your results mean. I’m very pleased and highly recommend.

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★ 5

Dr Pressley is a wonderful, very caring lady first, then amazing doctor. She talks to you like you are her family and with such personal concern. Her medical skills for her profession are above and beyond. “My” eye doctor, and no need to search for another.

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★ 5

Great service

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★ 5

Very efficient and thorough staff. Front desk incredibly friendly and Dr. Hoang was fantastic! Would definitely recommend!

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★ 5

Dr. Pressley and all of her staff are absolutely amazing. I have been coming here for several years and everyone has also been so king, welcoming, and go above and beyond. I will not go anywhere else!

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★ 5

Dr. Hoang is a exceptionally considerate doctor. He takes the time to truly listen to your questions and explains everything so clearly. The entire staff at Optic Gallery Aliante is incredibly friendly—they make you feel like an old friend from the moment you walk in. I highly recommend Dr. Hoang and the team!

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★ 5

Everyone was so nice and I had the most thorough eye exam I’ve ever had!

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★ 5

The staff are very friendly and knowledgeable and Dr Presley is such a beautiful Doctor beautiful personality

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★ 5

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★ 5

Dr. Presley is amazing

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★ 5

Very quick. In and out. Love that

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★ 5

Great service with friendly and professional staff. Dr. Hoang was helpful and answered all of my questions. Overall, I would recommend this location!

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★ 5

Got my eye exam done and Optic Gallery Aliante didn’t make me go through the referral like other optometrist did. Everything was covered by my Tricare and Dr. Pressley was amazing! She understood my problems and needs right away and provided the solution. The staff were super nice and friendly too.

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★ 5

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★ 5

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★ 1

I have continued to have issues with this location and after my experience today, I will not be coming back.

I purchased two pairs of glasses here. When I picked them up, I immediately knew the prescription was not correct. I have had the same prescription for years and could tell something was off, but I was repeatedly told the glasses were correct and that I should “try them” and come back if I continued having issues. My eyes felt strained and tense, so I brought them back.

Even then, I felt like my concerns were being dismissed. I finally asked them to actually test the prescription in the lenses, and it turned out I was right, the prescription was off by .25. The staff seemed shocked that I could tell the difference, which I found incredibly frustrating. These are my eyes. Of course I want the glasses I paid for to match my exact prescription.

It ultimately took THREE visits to get the prescription issue corrected.

Then I started having problems with the glasses themselves. They repeatedly came apart, including while I was at work. It got to the point that I literally started carrying extra screws with me. I have worn glasses for 20 years and have never had a pair consistently fall apart like these have. Was not just the one pair but both pairs I received.

What has bothered me most throughout all of this isn’t simply that there have been problems, mistakes happen. It’s the way my concerns have been handled. Instead of acknowledging the issue and trying to solve it, I have repeatedly felt talked down to, as though I don’t understand what I’m experiencing, followed by explanations that don’t actually address the problem.

Today was the last straw. I arrived 17 minutes late for my appointment. That was completely on me, and I understand that being late can mean an appointment needs to be rescheduled. However, I explained that I am currently experiencing an actual medical issue with my left eye, a blister-like bubble has developed on my left eye. Despite that, there appeared to be no attempt to see whether I could still be worked in, and I was simply asked to reschedule.

Had my previous experiences here been positive, I probably would have accepted that without much frustration. But I have personally waited more than 30 minutes past my appointment time at this same location on multiple occasions. Given that history, combined with the fact that I was there because of a legitimate eye problem, I was extremely disappointed that there wasn’t even an attempt to help.

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★ 5

They were very nice and got really helpful about my glasses.Enjoyed my visit.Thank you very much

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★ 4

Love Dr Presley and her staff!!!

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★ 5

Always a quick, but thorough and pleasant encounter.

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★ 5

The personnel at Optic Gallery are always very friendly and helpful. I would recommend them to everyone.

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★ 5

Great service and staff, always treated like family.

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★ 5

They always do a good job at optic Gallery

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★ 5

friendly staff and helpful

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★ 5

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★ 5

There is no other optical care provider once Dr Presley has treated you. She and her staff are simply the best. Thank you optic gallery at Aliante!!

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★ 5

Very professional

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★ 5

Good service the Doctor was able to help me with my double vision. The eye glasses work great able to see well. I do recommend this store for vision problems good service.

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★ 5

Always such an amazing experience here!! Dr. Pressley is by far the best in the business. I drive all the way from Sunrise.Hospital area just to see her at Optic Gallery. Everyone is always on their A Game!! Her opticians and staff make sure they I get nothing but clear vision and compliments galore!!

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★ 5

Friendly, efficient, and thorough!

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★ 5

Excellent service the examination was very good. The Doctor and staff were excellent. I'm really pleased with the service I received.

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★ 5

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★ 5

First class service. Been going to Dr Pressle for over 10 years and she will take care of all your needs.

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★ 5

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★ 5

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★ 5

Everyone is very friendly and professional! I had the best experience. I think this is the most advanced experience I’ve ever seen in my optical history. Dr. Pressley knows her stuff! I’d have to say all in all my experience was an 11 out of a scale from 1-10!!! The selection of frames are amazing. I was able to pick out frames in less than 2 minutes! So amazing! So impressed!

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★ 5

I love the professional, friendly and helpful staff. From reception to techs, Dr Pressley and opticians!! My insurance changed to allow me to see Dr Pressley and I came back! Love Optic Gallery Aliante.

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★ 5

Excellent eye care professionals. Office staff and assistants are wonderfully efficient and friendly. Everything from the front desk procedure, to the exams and any other testing and results are explained clearly. In addition, I never feel pressured into getting something I don't need.

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★ 5

As soon as you walk in no matter how many patients are in you are acknowledged with a smile from the entire team. You then check in with the wonderful Mrs. Connie as the front and she will always take care of your needs in office or over the phone!
My visit was phenomenal the entire office is CLEAN not one piece of dust that’s including under the eye glass cases. That shows how much they care about their practice and patients to be comfortable.
Towards the end of my visit I was able to be with Mrs. Cori and she really took the time and broke down the best options for me and answered all of my questions AND just like Mrs. Connie went above and beyond and checked the back for me so I could leave with contacts today’s

A lot of new families are moving to the valley if you are in need of an optic provider this is where you need to go no matter the drive.
This practice CARES about ALL of their patients not just the ones with insurance

Everyone is treated with respect and kindness!

Thank you!

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★ 5

Dr. Hong is excellent and Dina is excellent

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★ 5

In and out in a timely matter, very helpful with all my questions and I made sure to have a lot of them. The doctor was exceptional. Would definitely recommend them.

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★ 5

Amazing! I cannot explain enough as to how kind the staff is at this facility. They were so helpful, patient, and generous towards me. My prescription is outstanding and I can see crystal clear!

Dr. Hoang was so kind towards me and took lots of effort and time to ensuring my prescription is perfect. They even give a small goody bag which is lovely.

I couldn't suggest this facility enough!

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★ 5

The office was clean, the staff very helpful and respectful of my needs. Dr. Pressley was so sweet and thorough. So happy to have become her patient.

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★ 5

Outstanding care! Thank you!

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★ 5

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★ 5

Everyone is very friendly and efficient. I will continue to for my optical needs.

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★ 5

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★ 5

The staff was very nice and helpful. Dr Presley took her time getting to know me and answer my questions. I was very impressed with all the high tech equipment. I am very happy to be a new client.

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★ 5

Everyone you encounter from check-in to the technicians and the doctor are pleasant and professional. Dr. Pressley is very knowledgeable, explains things clearly and in detail, answers all your questions and is an absolute pleasure to work with! I highly recommend Optic Gallery on N. Decatur for your family eye care needs!

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★ 5

I was cheerfully greeted as I entered the office area. Very short wait and was treated well going through each step of the exam. Dr Pressley was very timely in beginning her thorough exam of my concerns as well as explaining each test result to me. As always the entire staff from Dr Pressley to all staff members made my visit very comfortable.

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★ 5

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★ 5

Dr. Pressley makes you feel special and truly cares about you.
All of the office staff are very friendly and professional.

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★ 5

Lovely experience!

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★ 5

Everyone was extremely nice and helpful thank you. Bee❤️

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★ 5

The staff here at the gallery is always extremely courteous and professional. They help you make the right decisions to get the correct lenses frames and glasses at the best value but also making sure that you’re getting a quality product. Dr. Presley and her staff are incredible with explaining what’s going on with your eyes and especially sensitive to those with diabetic issues so that way they know what needs to be done to maintain your eyesight.

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★ 5

Great place all the up to date equipment

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★ 5

Dr. Robert is great. They all explained each step of my exam. Very friendly , even front desk ladies!
Monette Cortez

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★ 5

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★ 5

Optic Gallery Aliante, Dr Presley is awesome! From the front desk to all working everyone was very nice and knowledgeable. I love them and you will too!

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★ 5

Very welcoming and made me feel comfortable

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★ 5

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★ 5

Dr Pressley is extremely kind, easy to talk to, and throrough with her patients. She makes sure to ask her patients if they have any questions without making them feel rushed.

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★ 5

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★ 5

OUTSTANDING! I cannot say enough good things about Optic Gallery Aliante! From the moment we walked in, we were impressed by how clean, modern, and welcoming the office was. The entire staff created a friendly atmosphere, and the state-of-the-art eye examination equipment gave us confidence that we were receiving the highest quality care.

Our eye doctor, Dr. Robert Hoang, was absolutely outstanding. He went above and beyond in every aspect of our visit. He took his time, was incredibly kind, thorough, and professional, and explained everything in great detail without ever making us feel rushed. After each part of the exam, he turned to me and asked if I had any questions, ensuring I fully understood my eye health and treatment options. His intelligence, passion for eye care, enthusiasm, and genuine concern for his patients are truly refreshing.

As Air Force veterans, my husband and I greatly appreciated how knowledgeable the staff was regarding VA benefits and medical referrals. They clearly explained what was covered, what was included in our visit, and did so with complete honesty, integrity, and transparency. There were no surprises, unnecessary charges, or pressure to purchase extras.

The front desk staff greeted us with warm smiles and provided exceptional customer service throughout our visit. It is rare to find a medical office where every team member is so professional, caring, and attentive.

I highly recommend Optic Gallery Aliante and Dr. Robert Hoang to anyone looking for exceptional eye care. You will be in excellent hands. We have found our eye care home, and I genuinely look forward to my next appointment knowing I am receiving the very best care.

Thank you, Optic Gallery Aliante!

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★ 5

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★ 5

I really enjoy going to Optic Gallery Alliane, everyone is always friendly. Dr. Hoang does and excellent job of explaining everything about my eyes health and ask if I have any questions. I really appreciate the time he takes. The exam is thorough and I feel confident nothing will be missed, so much better than the exam I got previously at the big corporate Vision exam company. I'm so glad I found Optic Gallery, I will not be going to any other Optometrist.

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★ 5

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★ 5

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★ 5

The staff are so nice and accommodating! Dr. Presley is amazing!

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★ 5

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★ 5

Excellent experience as always!

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★ 5

Amazing staff and I can not say enough about Dr. Presley who I have been seeing for years. Professional, personal and such a great provider.

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★ 5

Timely, thorough, accommodating
A pleasure to work with

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★ 5

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★ 5

Very professional. Everything went smoothly . Everyone was kind and patient. Dr Hong gave a through exam and good options

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★ 5

Dr. Pressley is amazing!! She really takes her time to explain everything. The staff is very helpful. The frame selection is fantastic!

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★ 5

Filled out my pre-checkin online. Simple fast check-in when I arrived at the office. I was a "first time" patient. Staff was friendly and efficient. Dr Hilaire Pressley was very nice to talk with. What I really like she explained what was going on with my eyes in plain English 😉

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★ 5

Felt that all the staff was really kind. Dr.Presley was fantastic and took the time to answer questions and made me feel comfortable.

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★ 5

O P T I C gallery team were top teir service.
Dr Jones and her staff were professional, caring and patient. Always a joy!

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★ 5

Very friendly staff very professional doctors

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★ 1

Terrible customer service every time

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★ 5

Fast friendly service

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★ 5

Very professional, quick and helpful service!

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★ 5

I have brought my two young daughters her and they have both had GREAT experiences. Docs are super friendly and knowledgeable. Techs were as well! This was teens first time to try contacts and they were so patient and understanding. We got a few different samples and got the ones that were the best fit for her at a below-average price, even lower than 1800 contacts! What else could I ask for?

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★ 5

I love my doctor Dr.Pressley. The office is always spotlessly clean and the staff is so nice, efficient and helpful.

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★ 5

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★ 5

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★ 5

Customer service is always excellent there. The doctors are very pleasant as is the staff. Doctor Hoang is a wonderful provider. He is patient , knowledgeable and just plain nice. I highly recommend this location. Helpful, courteous, professional and pleasant.

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★ 5

I arrived early got into my apt. early. I was surprised at the amount of actual treatment I recieved. Everyone was thorough and very nice . I will definitely return next year .

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★ 5

Dr Pressley is awesome. Have been seeing her for 10 yrs now and she always gets my glasses and now contacts perfect. Very helpful and explains everything. I always recommend friends and family to her.

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★ 5

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★ 5

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★ 5

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★ 5

Great staff that are there to help with a great selection of frames to choose from

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★ 5

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★ 5

Thank you for your professional and explaining each procedure being done. Everyone made me feel so comfortable

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★ 4

My experience with this office was great, from the beginning to the end of my annual exam the staff was great. The Dr. was so knowledgeable and friendly. I'm glad i was able to find a doctor and office close to my home. I will definitely be going here again.

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★ 5

Always very friendly and helpful.

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★ 5

Amazing staff that treated me so kindly! The service was impeccable:fast, accurate, and informative. The office was cleanly and welcoming. And the doctor was efficient, relatable, and addressed all of my concerns

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★ 5

I’ve called the office on several occasions to reschedule appointments and ask to be added to the cancellation list, and each time the staff has been accommodating, professional, and courteous.

The doctor is always approachable and takes the time to answer every question without making me feel rushed or brushed off. I truly feel that she takes my quality of vision personally, which puts me at ease.

It’s reassuring to have a doctor and staff I can genuinely trust.

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★ 5

Staff was extremely helpful I had broken my glasses and I couldn't see and they literally walked me through the paperwork. They were very punctual very polite very professional explained all the procedures cuz I was pretty scared and all the tests they were doing on my eyes they walked me through it I'm a diabetic and I'm elderly and I have a lot to fear you know when it comes to my vision and they were just so thorough and just eased my mind at every step and explain things and explained what I could do to make sure that I did my part to keep my eyes healthy I would recommend them to anyone

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★ 2

I went on a Thursday and after the exam, they printed out and gave me an old, expired prescription. When I called on Saturday to get an updated one, they said there was no doctor available to finalize it. When I called on Monday, they said if a doctor has time to finalize it today, they will send it. If not, then Tuesday. This is clear noncompliance with the Federal Trade Commission's Eyeglass Rule.

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★ 5

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★ 5

Wonderful experience.I would recommend you guys to everybody.You guys gave me good service.Thank you very much

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★ 5

Our whole family comes to see doctor Hilaire, we love her; she is always extremely kind, friendly and knowledgable. We had another positive experience as usual and we were called back right on time. The whole staff was polite, professional, and helpful. Office manager Mandee patiently helped us choose and fit our new frames. They also keep their office very clean!

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★ 5

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★ 5

Dr. Hilaire is amazing! She manages to be an amazing Optometrist being both professional and friendly. Everyone in the office is friendly and helpful…CONSISTENTLY! You’re definitely not just a number at this office. From the beginning you’re treated individually and with respect and kindness. (Also sooo many frames🤓)

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★ 5

A friendly and efficient staff. Dr. Pressley is a joy and always ready to answer any and all questions. I always enjoy my time here.

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★ 5

Dr Presley is awesome and all her staff is too. Everyone is great from front desk to the medical assistants. I have referred my friends and family and they express the same satisfaction. I highly recommend Optic Gallery Aliante.

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★ 5

I hate, and I mean HATE, going to the eye doctor. It is always unnerving and stressful for me. But Dr. Pressley and her amazing staff do everything they can to make me feel comfortable and informed. I will not go to another eye dr in my lifetime, so she's not allowed to retire until I'm no longer on this earth!

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★ 5

All the personnel at this Optic is very polite, caring and conscious of the patient's needs

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★ 5

Very nice staff 10/10

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★ 5

Prompt and courteous!
Your eyes will thank you.

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★ 5

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★ 5

State of the are technology and employees/team members going out of their way to provide superior service. We highly recommend Optic Gallery Aliante.

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★ 5

Dr. Presley is great. She explains everything and takes her time with the patient. Staff is polite and professional..

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★ 5

It is always a pleasure visiting Optic Gallery Aliante. The staff offers a warm welcome. The tech was friendly and explained each test. Dr. Hillary Presley is a love…..always full of bright cheer. I feel she is concerned about me as a person as well as a patient.

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★ 5

Very informative staff good manners and very respectful

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★ 5

Mel the Eye Tech was kind and patient.
Dr. Robert was excellent, thorough and friendly. Gave me great options.

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★ 5

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★ 5

AMAZING CUSTOMER SERVICE. I LOVE THIS PLACE !

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★ 1

Horrible business. Wouldn't give a prescription without a fitting which isn't necessary when you've worn the same contacts for 15+ years. VERY unprofessional. My daughter clarified twice she wouldn't have to pay the $75 fitting fee before the exam and they said no she wouldn't and then charged her and said it's required after the exam was done.
The doctor was nice but the staff was VERY RUDE! ***

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★ 5

You know your Doctor cares about you when you have an appointment two years later and she remembers you. I could say how nice and friendly she is, which is true, but in today’s fast paced (what I call “Cattle Call”) treatment of patients, Dr. Pressley is Refreshing in how she sets each patient apart in their care. Then for icing on the cake, she speaks with her staff to make sure they know exactly what she is prescribing for your eye care. I was so impressed how they kept notes from my last appointment two years ago making it much easier in my selection of what I prefer when selecting my lenses and frames. Were they nice too? Heck yes! I don’t believe Dr. Pressley would allow anyone on her team who isn’t polite, knowledgeable and helpful. And after 2 years, to see the same staff members, identifies a peaceful work environment which then is reflected onto their patients. And finally, if you walk in and their office is busy, don’t worry. They’ll make you feel like you’re their top priority and only patient there.

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★ 5

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★ 5

Amazing office from the front to the Doctor and the technician Dina! Doctor and technician listened to my concerns, answered all my questions, and just made me feel like I mattered. Very understanding, professional, and amazing customer service. Definitely a huge difference from the last office that checked my eyes. Thank you again 💓

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★ 5

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★ 5

Amazing! I hurt my eye last night and was worried all day that something could be wrong with it. Dr. Pressley and her staff were able to get me in right away today to make sure I was okay. This was my first ever visit and I was blown away. The customer service and professionalism here are outstanding. I’ve never left an eye exam raving about a doctor or staff before like I am now. Would highly recommend! Moving forward this will 100% be my regular Dr/office. I loved it here.

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★ 5

Staff is PROFESSIONAL, very FRIENDLY and super KNOWLEDGEABLE. Experience was great from start to finish. All my questions and concerns were addressed and explained throughly. I definitely recommend the office and their staff.

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★ 5

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★ 5

Dr Presley and her staff are patient, caring and allow plenty of time during examination.
This old senior appreciates that extra effort!

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★ 5

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★ 5

My second year coming to this place and I like it. I switched providers here to the female one and she is very nice and made my exam feel good with her knowledge and the staff is very nice.

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★ 5

Staff is always friendly and helpful. Love Dr. Presley!

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★ 5

I can’t express enough how wonderful Dr Pressley and Kristen have been in assisting me to get Eugene (Butch) to a specialist. He lost His vision in his right eye and unfortunately, Dr. Pressley could not determine why or what the reason was. She and Kristin worked very diligently helping me get him to Center for Sight specialist. They were absolutely fantastic, thank you!

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★ 5

Dr. Hoang was wonderful, very thorough. Staff very kind and helpful. Thanks everyone!

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★ 5

I absolutely love Dr.Presley and her staff I wouldn’t go anywhere else for eye care!

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★ 5

Staff are very professional and courteous. Doctor amazing

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★ 5

Great team everyone there is wonderful great atmosphere,

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★ 5

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★ 5

I had one of the best eye exams I can remember! Very thorough, very professional and everyone was very friendly. I’m so happy I found my new eye doctor and team!

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★ 5

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★ 4

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★ 1

Went for my annual eye exam. Told the doctor I could not see with the contacts he had me try. Was worse than my vision without any glasses or contacts. He then used his finger to readjust it on my eye! Still told him I could not see and was ushered out with a “finished eye exam”. Went back after a bit to see if I could get the same prescription in my previous brand. Took two hours for me to get an answer whilst waiting in the lobby only to be told I can’t and just have them print out my prescription information.

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★ 5

Everyone at the office was so nice n friendly and made you feel really welcomed..I will defiantely recommend this business for anyone that needs to get there eyes checked n new frames. Thank you for a wonderful experience again.

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★ 5

Todos muy professional y amable lo recomiendo 100%

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★ 5

I've been going to Optic Gallery Eye Care for a few years now. Dr.Hilaire Pressley is an wonderful and awesome doctor. I love her. She takes her time with her patients and make sure that you leave her office better than you can in. Her staff members are above and beyond there measures. They take great care of everyone who enters the door. It's a great atmosphere when you walk in. I couldn't ask for a better Family Eye Care Office. If could give it a thousand stars I would. Thank you for everything Dr. Pressley and your office staff.

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★ 5

When you go to Optic Gallery Aliante the entire staff is friendly and patient.

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★ 4

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★ 5

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★ 5

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★ 5

Not a long wait, efficient and friendly staff. everything was explained with options!

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★ 5

I’ve been seeing Dr.Presley for about almost 10 years now and she’s been just as amazing as she was. Always listens to my concerns best eye doctor around

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★ 5

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★ 5

Great service from the beginning to the end.

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★ 5

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★ 5

The experience we had here and I include everything from the look of it from the outside, where it is located and that environment, (very big on that) to the greeting area which is the waiting room its medium size which I like, I recently took my brother for an eye exam at Shepherd Eye Center, and the place had probably 75 seats in it to hold people this place was not like that. So when the girls greeted us, I have to say they were all very, very nice and not overly nice just professionally nice which personally I like. The reason why I’m stating all this is because this appointment was for my husband, so I wanted to be there with him, which was fine, but it was a two hour visit for him- and me, so everything really had to be right otherwise I would’ve been miserable waiting. I have to say it was very nice. It was a good experience. I waited out there by myself. I didn’t mind. Nobody had their phone too loud. No one was playing music too loud because those things distract me and kind of annoy me, If you had a question, they answered and didn’t mind that you interrupted them while they were working. Regarding the eye doctor themselves there was two doctors, only my husband could attest to that and so this review will be continued. This is part one. I have my appointment set for after the new year and then I can let you guys know if the eye doctors are on point. Until then…..thank you for reading!!

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★ 4

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★ 5

What a wonderful experience. Dr Pressley was wonderful and very thorough. The staff were all great also. So glad I went there

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★ 1

TLDR: Loyal customers for years, but the doctor proceeded with the July 2025 exam despite my wife reporting her eyes were watery, a known cause of inaccurate results. The resulting prescription was +0.50 diopters too strong in the left eye, making the first set of expensive lenses unusable. This error was confirmed by an independent doctor and, subsequently, by the original doctor's own re-test. The original doctor also failed to reconcile the large prescription change with her stable 2024 history. Due to this mistake and lack of acknowledgment, we were forced to buy a second set of lenses (incurring a total cost of $600+), and we are no longer trusting this office with our vision care.

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Our family has been going to Optic Gallery Aliante for several years, but our most recent experience has been incredibly frustrating, costly, and disappointing.

At my wife's July 2025 appointment, she told the person who checked her in AND Dr. Presley that her eyes had been watering that day. We've since been advised that, during vision exams, watery eyes can make refraction results inaccurate. Despite that, the doctor proceeded with the exam and finalized a prescription that turned out to be far too strong, particularly in her left eye.

The new glasses were impossible to use. The discomfort didn't improve, so we went to an independent optometrist in November 2025 for a 2nd opinion. That exam clearly showed that the original prescription had over-corrected her left eye by +0.50 diopters.

We then returned to the Optic Gallery Aliante for a re-test later that month (we did not inform them that we'd received a 2nd opinion/exam). That exam produced a third different prescription, again inconsistent with the independent findings. This re-test confirmed that the original July exam at Optic Gallery Aliante was inaccurate. During this exam, my wife did mention that during her July exam, she mentioned her eyes were watery.

We feel that at this point, the doctor should have recognized the clear discrepancy between the July exam and their November findings. The difference was significant and should have immediately indicated that their original prescription was in error. We've since had this confirmed as an obvious error that Optic Gallery Aliante should have acknowledged. Instead, we were left with inconsistent prescriptions and no acknowledgment of the issue.

Furthermore, when my wife returned to Optic Gallery Aliante in July 2025, the doctor had access to both her 2024 prescription and the new 2025 exam results. We believe and have been advised that the marked difference between the two (2024 and 2025 exams) should have prompted a review for potential error. ESPECIALLY since my wife communicated twice at the July 2025 visit that her eyes were watery, a condition known to distort refraction measurements. This discrepancy should have been caught during the exam, rather than resulting in an incorrect prescription.

Because of all this, we have now paid for two sets of expensive ($600+ total) progressive lenses, and my wife dealt with months of eye strain, discomfort, and unnecessary stress. We used the 2nd doctor's prescription for the 2nd pair of lenses, which are perfect.

After years of trusting this office, this experience left us questioning the consistency and accuracy of care provided. We really expected better, especially given the circumstances.

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★ 5

Staff here are very professional and I am very satisfied with the service I got. They got wide array of eyeglasses to choose from.

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★ 5

Dr Presley is absolutely the best. She knows how to be personable and honest and has taken care of my eyes for several years. Highly recommend

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★ 5

This place is so friendly from the people at the front desk to the Dr.

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★ 5

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★ 5

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★ 5

Staff always kind and professional from the front desk to back office. Great team. My first time seeing one of the new Optometrist. Great visit.

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★ 5

Love Dr. Pressley! ❤️
She’s been my optometrist for over five years, and she has always been professional, kind, patient, and incredibly informative about my eye health.

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★ 5

All staff is outstanding. On time, efficient & professional.
Highly recommend!

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★ 5

I was treated with kindness and compassion, I was giving all the information in a manner that was able to understand every detail. Totally happy to be a patient at their place.

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★ 1

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★ 5

Been seeing Dr. Presley for several years. Love her!

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★ 5

I really liked Dr. Presley and the staff was super helpful and friendly.

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★ 5

Love Dr. Presley and her staff. Always professional courteous and never forgets my nickname HB 🤣😂 Great choices on frames and options. ❤️❤️

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★ 5

Hilarie Pressly is the only one that will ever touch my eyes....no one is competent enough to handle my delicate eyes....thank you Hilarie

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★ 5

Very friendly staff and they were able to help out way better than my last optometrist. Highly recommend

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★ 5

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★ 5

Kid friendly !!!

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★ 5

Just WOW! The staff members were extremely friendly and professional. They made me feel welcomed and that my vision mattered to not only me, but to them as well. The optometrist was very thorough and friendly with all of my eye needs! Highly recommend you go there for your complete eye care. Veterans are definitely welcome!

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★ 5

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★ 5

Staff and provider were very nice with mi kid I would definitely recommend this practice to my family and friends. The place was very clean.

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★ 5

Great service with the upmost professionalism.

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★ 5

They always listen to my concerns and never make me feel that what I say isn't important. The staff spends whatever amount of time I need to select a frame and/or any special lens features available. The staff are friendly and welcoming.

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★ 5

Very nice

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★ 5

Thank you Hillary ♥️

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★ 5

Dr Pressley is the best. We absolutely love her and the practice.

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★ 5

Dr. PRESSLEY AND HER STAFF ROCK. I WOULD RECOMMEND THIS OFFICE TO TAKE CARE OF ALL YOUR EYE NEEDS.

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★ 5

Everyone is friendly they were able to squeeze me in on a medical visit right away. Dr Presley is awesome

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★ 5

Every single time I go to Optic Gallery it's always the best experience the doctor is amazing never rushing and answering any question the entire staff is positive kind and helpful my glasses are so awesome I love them as usual every time I get new glasses they're so cool thank you Optic gallery you're the best !!!!! All of you!

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★ 5

Staff was very pleasant. Dr. Pressley was detailed in explaining the exam process as she was doing each task.

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★ 5

I recently visited Optic Gallery for my annual eye exam, and I have to say, the experience was absolutely fantastic from start to finish! The staff greeted me warmly as soon as I walked in, making me feel right at home in their clean, modern office. The appointment was on time no long waits—which I really appreciated with my busy schedule.

The optometrist was incredibly thorough and professional, taking the time to explain every step of the exam and answer all my questions without rushing. They used state-of-the-art equipment, and I left feeling confident about my eye health and with a clear understanding of my prescription updates. The entire team was friendly, knowledgeable, and genuinely cared about providing top-notch service.

If you’re due for an eye check-up or need any vision services, I highly recommend Optic Gallery—they’ve earned a loyal customer in me! Thank you for making what could be a routine visit feel so special

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★ 5

I've been going there for a while and the service is thorough and friendly

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★ 4

Update!

I received a call from what I’m assuming was the office manager. She informed me that the situation was being handled and that new protocols and processes were being put in place. She reassured me that everything was under control, which made me feel much more comfortable. I absolutely love this optometry office and would hate to have to search for another one.

I would love to give this facility 5 stars as Doctor Pressley is so wonderful! The staff on the other hand not so much. I arrived to my appt 10 min late which yes that was my fault. The lady that helped me was so nice and we were able to reschedule my appt for another day and time. The two ladies behind the the front desk were just standing around doing absolutely nothing. One of the ladies was talking low but loud enough for me to hear her say that we need to watch this patient ( this patient meaning me) to make sure she doesn't get angry. I'm a black woman so to say something so disheartening is tragic. The racial profiling is very unacceptable. Just because I'm a black woman doesn't mean I'm an angry person. I've been going to this office for over 10 years and never been disrespected in that way.

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★ 5

All I can say is they really take care of me at the Alliante store. Each and every visit was quick, pleasant and I left with quality glasses and a smile. Thank you Optic Gallery.

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★ 5

The whole staff is friendly and attentive.
My doctor is very pleasant and easy to talk too.

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