★ 5

The entire staff was friendly and welcoming, especially Lisa, who checked me in. They all made an uneasy day, easier. Thanks to the staff again! I will be going back for any future medical needs :)

Source: Google

★ 5

They help my son immediately. He was shocked on how quick he was done. Smiling children are priceless.

Source: Google

★ 1

Made an appointment for bloodwork.
Made an appointment to see the dr.
Made arrangements to have my toddlers taken care of during said appointments.
30 minutes after appointment was scheduled they call back and try to reschedule.
Earliest available appointment is over three months out.
This place is a joke. Avoid it like Ebola.

Source: Google

★ 4

Source: Google

★ 1

Source: Google

★ 5

Very caring team of professionals keep up the great service we appreciate everyone.

Source: Google

★ 5

Source: Google

★ 1

I don't appreciate the gaslighting. I have visited Dr. Pimsakul several times, and I like him very much. I had a telemedicine visit today to follow up. He referred me to have an MRI done on a hip issue. When I checked the online APP, MyChart, I found that it was labeled MRI Ankle Bilateral. I called the office to make sure there was no error but they told me, "No, there is nothing in your file that says 'Ankle'." My screenshots would suggest otherwise. Dr. Pimsakul, please double-check that all information is correct. Thank you!

Source: Google

★ 5

Source: Google

★ 4

I recently visited this doctor’s office and, unfortunately, they didn’t have the specific services I needed. However, I want to give a special shoutout to Thomsaina and Dana. They were incredibly kind, patient, and helpful throughout my visit. Their professionalism and genuine care made a challenging situation much easier to handle. I truly appreciated their support and would definitely recommend this office based on the quality of their staff.

Thank you, Thomsaina and Dana!

Source: Google

★ 5

APRN Sambo and her nurse were fantastic. They were very compassionate and through.

Source: Google

★ 5

I have been coming to the Summerlin location for the past two years. I originally made an appointment here because it was more convenient than going to urgent care.

I ended up seeing Dr. Pimsakul, and after the visit, I decided to make him my primary doctor. He listened to my issues and was really nice, considerate, and genuinely seemed to care. I have seen him multiple times, and my experience has always been consistent. I had to have blood work done for a pre-op, and he actually held onto my form. When my blood work came back, he faxed it in for me. I originally thought that I would have to come back again to have it filled out. I really appreciated that!

Once established, I now can easily make appointments in their app and see my blood test results and previous visits. I highly recommended getting the app.

Source: Google

★ 5

I am very happy with the level of care and support from Dr Pimsakul and his team. He has been my primary care physician for about a year. He listens, he takes time when he meets with me and I love the access to all my results via MyChart. Thank you!

Source: Google

★ 1

Waited 6 months to get in with Dr. Geeb. I want a good doctor and didn’t mind waiting for the initial appointment to establish a good base. At 2pm someone has been waiting since 11:20 am to be seen. Who has the time to wait hours?!?! Just schedule longer appointment times… running late is fine but anything over an hour wait possibly 2-3 hours is just poor scheduling protocol. Furious over this to be honest. What a waste of time & waited months! I can’t believe people choose to wait 2-3 hours. Lack of professionalism is astounding

Source: Google

★ 5

I love Nurse Practitioner Emerlinda Sambo! I'd give her a 100 stars if I could! Her personality and bedside manner are second to none! No long waits, as I'm usually seen within 15 minutes of my appointment time, which is a plus when you lead a busy life! She's a good listener, understanding and is thorough! Easy to communicate with her on UMC Connect and replies are prompt. I also love the fact that I can get an appointment with her usually the same week, as my PCP is booked out for months. I've recommended several people to her. Her Medical Assistant, Ocheanna is sweet and awesome as well! I highly recommend Ms. Sambo! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Source: Google

★ 5

I recently had my annual visit with Nurse Practitioner Kevin, and it was an exceptional experience. Kevin was incredibly attentive, taking the time to listen to my concerns and answer all my questions thoroughly. Even though it was a remote appointment, he made me feel seen and heard. His informative approach made me feel empowered about my health, and it was clear he genuinely cares about his patients. Kevin has a talent for teaching, providing insights that were both helpful and easy to understand. Overall, he's an amazing practitioner who truly supports his patients—I'm grateful for his guidance and expertise.

Source: Google

★ 5

Very Nice to be in Such Good hands with N.P.Kevin Lipa, a caring young man, with a Great future helping others and OCHE ,who asked questions and listened while we discussed health improving ideas! Both giving advice on stress reducing activities and a having a healthy life. 👍👍👍👍👍

Source: Google

★ 5

Jack was definitely the best medical assistant I've had the pleasure to interact with 💪

Source: Google

★ 5

I’ve visited the Summerlin UMC Primary Care office several times, and each experience with Medical Assistant Jack has been consistently positive. He is always kind, patient, and compassionate, making me feel at ease during my appointments. Jack takes the time to listen to my concerns and provides thoughtful support. It’s clear he genuinely cares about all patients and goes above and beyond to ensure we receive the best care. Having someone like him in the field is truly a blessing. Thank you, Jack.

Source: Google

★ 5

Nice clinic and friendly staff espacially hv jack hes so very accommodating to us...and very humble man easy to approach if theres any questions i wanna know , two thumbs up 🫰🏻🫰🏻🫰🏻🫰🏻

Source: Google

★ 5

Great experience wonderful staff and Jack is the best. Kevin the NP is great! Couldn’t ask for better health provider, from check -in to appointment setting everyone was nice and knowledgeable.

Source: Google

★ 1

I had an appointment at 2pm today which I had scheduled THREE months ago. Upon my arrival I was informed that there is a 2-3 hour wait even though I had an appointment and showed up on time. This is absurd! I can understand waiting 30-40 minutes, I can even understand waiting for an hour. But 2-3 hours and even that’s not guaranteed?! They tried to cover it up by saying that Dr. Geeb is thorough and takes time with her patients. But in actuality it is just complete disregard for other people’s time. I have a full time job and cannot take a whole day off work just to sit in the waiting room. That is exactly why I had done the responsible thing and made an appointment prior to my visit. And didn’t just walk in. I had to reschedule my appointment and now have to wait another 3 weeks to see another doctor. And I will be filing a complaint with their Feedback team. Because such conduct is simply unacceptable. It is an unprofessional and irresponsible behavior.

Source: Google

★ 5

Dr .Geeb, Ms. Maria the nurse and the ladies at the check in/check out - Kisha, Liz , and Rachel are awesome and very polite. My experience from the time I checked in til I left very impressive

Source: Google

★ 4

Knowledgeable staff with prompt service 👍

Source: Google

★ 2

I want to give a better review as the dr and staff were fine. But have had so much trouble with billing. They billed my visit as a new patient exam rather than my yearly checkup (which was what I had scheduled for). So I’m being billed out of pocket for it rather than being covered by insurance at 100%. I’ve tried multiple times to contact billing but sit on hold for an hour. If you hit the option to leave a message, it just hangs up on me. So good place as long as you have no billing issues!
The reason they have on the recording is that it’s due to cutbacks from COVID restrictions…. How many years does this reason qualify???

Source: Google

★ 1

Worst experience ever at a medical facility. “Dr.” Pimsakul has to be the most unprofessional, careless, dismissive, and belittling doctor I have ever had the displeasure of experiencing. The very first thing he says to you is that your visit will be short so he rushes you to say anything you need to say and then disregards all of it, basically says nothing of that is valid and then simply checks your heart rate and leaves rudely. You know, health insurance isn’t cheap and I know his salary isn’t bad, so why is he so bitter. When you decide to work in the medical field, you’re suppose to care about others, and that, he doesn’t. Total shame. Redeeming for him was the staff and office manager who after my original complaint offered a sincere apology, but as long as Pimsakul is here I will never come back to UMC

Source: Google

★ 1

Don’t come here, “dr. Pimsakul” is very dismissive, and he walked out of my room as yelling out for the rest of staff and patient to hear my information. It was my first time new patient app because I just moved to Nevada and he was very rude and didn’t want to listen to any of my concerns. He said “ you can find a new doctor”. Very unprofessional and looks like he’s a new grad nurse. Immature and I will definitely not be coming back to him to be yelled at again.

Source: Google

★ 5

Amazing care. No wait with appointment. NP Emer Sambo was great

Source: Google

★ 5

Hoy fue mi primera cita con el doctor primario y toda la atención fue muy buena, desde mi llegada a la recepción, hasta mi salida todos muy amables y eficientes

Source: Google

★ 5

I have been here a hand full of times and they are so good every time. I am extremely thankful for the staff here who provide the upmost best care and understanding each visit. They are super quick and attentive too. Thank you UMC.

Source: Google

★ 5

It is always a pleasure for me when I’m in this office the staff is awesome always ,Ms.Kisha, Liz, and Rachel

Source: Google

★ 5

Can’t, thank you guys enough!!!!!

Big shoutout to Jade Hase “Medical Assistant” and Emerlinda Sambo “NP”….

During my visit today I learned that my blood pressure has dropped, and I lost some weight due to dieting, fasting and exercise…

Can’t wait to see what I can achieve with their influence the next 30 days….

Source: Google

★ 5

Dear Natalie S.,

I wanted to take a moment to express my sincere gratitude for all your hard work, effort, and diligence today. Your professionalism and dedication are truly rare and greatly appreciated, especially in the medical field. I cannot thank you enough for diligently working with me to resolve the issue I was experiencing, and for sticking with me for hours until it was resolved. Your compassion and patience were also truly admirable.
I know that you are an exceptional healthcare professional, and I truly hope that you receive the recognition that you deserve for all the amazing work that you do.

You are a shining example of what it means to be a true professional, and I am grateful for the opportunity to have worked with you. I wish I could give you more than 5 stars because you truly deserve it.

Thank you again for all your help today. You are the best, and I wish you all the success in your career. I hope to work with you again in the future.

Best regards,
Karen G.

Source: Google

★ 5

Natalie came for me and did triage. She's very pleasant and kind. I love Dr Geeb! I know I'll be here a while when I come but she's worth it.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Easily one of the most seamless experiences I’ve had at a quick care. Rachel at the front desk was friendly and got me signed in. Both nurses Stephanie and Adona were great! Dr. Liu was thorough and explained everything clearly. 10/10

Source: Google

★ 1

Dr.rene maban was not a good doctor, neither was nurse Bella terrible, just terrible!

Source: Google

★ 5

You are lucky to have Nelson Lopez working for you. He is First Class all the way. He is professional and courteous to all patients. He took the time to explain things and made sure I understood. Please give him a raise and a recognition for his hard work.

Source: Google

★ 5

Always polite and trying to help the patient . Nurse Sambo always brings a smile.

Source: Google

★ 5

The medical assistant Nelson is always super friendly and very helpful! I’ve been seeing the nurse practitioner emerlinda for my recent appointments and she is amazing!! When I’ve seen doctors in the past they kind of just sweep my medical concerns under the rug and I don’t end up getting the referrals I need. Emerlinda gave me referrals for everything I need! She is so sweet and caring. The staff in general are all very friendly and I’ve never had to wait longer than 5 minutes.

Source: Google

★ 5

Medical Assistant Nelson was truly kind and caring. Put me at ease immediately. Nurse Practitioner, Emerlinda Sambo addressed all my immediate needs and referrals. Both Nelson and Emerlinda truly made me feel valued as their patient and went above and beyond to make sure my wellness yearly visit went smooth. Both were timely and I never felt rushed either. Thank you!

Source: Google

★ 5

Had a very pleasant visit here as always. Lisette and Angela really helped me with my new insurance. Nelson and Sambo, NP were really helpful and polite. Jade and Jack even offered me water while i was waiting. Its the reason i keep them as my primary.

Source: Google

★ 4

It’s a great primary care clinic, but only downside is that it can be a wait to see your doctor.

Source: Google

★ 5

Nelson L provided amazing service and was informative.

Source: Google

★ 5

Excellent service, did not wait long to see the doctor.

Source: Google

★ 5

Had a great experience today I am a first time patient and all of them Lizette (front desk), Jade (Nurse assistant? Not sure of her title) Kevin (Nurse Practitioner) warm friendly, easy to talk to and concerned about me! Helped me fast, informed me of what is needed on my part and set up all appointments I need!

Source: Google

★ 1

The worst medical office in Las Vegas. Check in person requested my full Social Security number even though she had my medical card and my drivers license and then it went downhill from there and I refuse to give her my full Social Security number my husbands checking in a different person right next to me she only requested the last four and I told this lady that I was only gonna give her the first for every time we’ve come back for a return office visit there’s been a problem the last time we were here the request that we get all these medical test done which we did we came back today none of these it this information is in the system and the doctor that we saw didn’t even seem to care that the information wasn’t in the system she doubted that I had even received them even though it was noted in the system that the previous doctor had requested them

Source: Google

★ 1

they don’t treat people right. could be more nicer 😐

Source: Google

★ 5

Source: Google

★ 5

The Doctors and staff gives you smiles.

Source: Google

★ 1

Not a single person who worked there removes their gloves or sanitized their hands between patients. The doctor didn’t wash his hands when he came in the room he touched my foot, said my shoes were my problem and never washed his hands after touching my barefoot

Source: Google

★ 1

horrible!!! Took my mom in for lower back pain and uti symptoms And pain of 8 out of 10.
Discharged home with instructions to decrease sodium! Come on folks: he didn't even order a urine sample. I had to go back in and beg for a urine sample! Yelp you guessed it.

Source: Google

★ 1

My wife and I are new to Las Vegas and at the suggestion of a friend took our then three month old daughter to UMC in Summerlin on Tuesday December 24th. Our daughter had been very congested and woke up constantly the night before so we decided to have her checked by a physician. Since we didn't have insurance we paid the $120 dollar fee up front.

Once we were inside we waited for a physician and Dr. Sepulveda came in. He asked what was wrong and again we explained the situation. He checked her ears, nostrils and throat and asked us if she was our first born to which we replied 'no, we have 2 boys as well'. He then replied with 'ok so you know what to do'. He told us that it was a simple cold and to purchase children's Tylenol over the counter. He walked out of the room without even using his stethoscope to check her lungs or heart.

If we knew what to do, we would not go to Urgent Care! Immediately I thought, what a waste of $120 dollars! Our daughter did not get better with just Tylenol and we ended up taking her to the ER at Summerlin Hospital where they meticulously examined her, ran tests and determined that she had the FLU.

I was willing to take the loss of the $120 and forget the unprofessional experience we had at UMC but to my surprise I receive a bill for additional payment. For what!? Nothing was done! There were no services rendered by this physician! And if he thought there was, it was a wrong diagnosis!

I have been to Urgent Care Centers before and not once have I experienced such unprofessional behavior. Once again, I was willing to overlook the $120 dollar loss but am very angered that I am being asked to pay an additional amount. Never again will my family go to UMC.

After sending two emails to two different offices regarding our issue no one responds and to add insult to injury we get a bill from a collection agency 6 months later! This company is a complete JOKE! If I could give zero stars I would!

Source: Google

★ 4

I have to agree with the appointment method however as I am a patient of Dr. Geeb I need to take the waiting time as a benefit to be seen and treated. The method of getting the appointment needs to be improved however that's not the doctors decision it's the system.Why see a physician who is done without giving me the time needed

Source: Google

★ 5

Good service

Source: Google

★ 1

Wait time in Urgent Care is ridiculous they don't go in order we have been sitting here and people have went in front of us that we have checked in before them

Source: Google

★ 5

Dr Geeb is amazing!!! The wait time really isn’t that bad, especially compared to the time she spent with me. SHE LISTENED TO ME! She cares! She is rarer than my illness, which has ensured that I’ve met a copious amount of doctors. I am forever grateful that I came here.

Source: Google

★ 1

Source: Google

★ 1

One of the associates/representatives hung up the phone on me after finding out I didn’t have insurance. So this is how we conduct ourselves in 2019 in America? I’m trying to explain to her that I’m hurt and need to see a doctor and she HANGS up.

I care barely breathe so there’s no way she could have claimed I had an attitude or was being disrespectful or yelling at her.

It’s just disgusting.
Disgusting and it goes against everything that Doctors who take the Hippocratic Oath.

FIND BETTER APPOINTMENT SETTERS!
This was terrible for me.

Source: Google

★ 4

For the most part this place seems good. A little unorganized with their appointments and phone contact maybe, but follow up with them if there's a problem (or lack of call) and they'll get the job done. Parking is never a problem, and they have a bathroom and a water fountain inside.

Source: Google

★ 1

I have been a patient of Dr Geeb for the last 4 years. I made a 8am appointment 6 months in advance. 1 month before the appointment I was notified that Dr Geeb would not be there that day and I would have to reschedule. I requested the next available first appointment in the morning and was told I would have to wait until at least May. I was then lectured about how I should book my next appointment before I leave the office and I might be able to get an 8am appointment, meanwhile that is what I had done. I made a last appointment of the day which is 3:40pm. Due to Project Neon and accidents on the freeway I arrived 25 minutes late (at 3:50pm), after being on the road for 55-60 minutes!! I had tried to call to explain that I was going to be late but the phone continued to ring with no answer!!! On my arrival I was told Dr Geeb said I need to reschedule!! Needless to say I was quite disturbed! I have never been late in the last 4 years!!! Every appointment I have had with Dr Geeb I had to wait AT LEAST 2 hours with no complaints (even with the last appointment of the day I have left there at 6:30pm!!). This in addition to many calls made to her that were not returned in the past is my impetus to get a new physician!!

Source: Google