★ 5

Source: Google

★ 1

A word of caution regarding billing at UMC Quick Care on Wheeler Peak. This is the second time I’ve experienced a billing or coding issue after receiving services at this location.

During my first visit, the billing codes entered did not accurately reflect the services I received. On my most recent visit, I was told that because I had not been seen there since 2022, I was considered a new patient, which resulted in additional out-of-pocket costs.

Based on my experience, I recommend reviewing your billing codes and insurance claim carefully after receiving services here. After experiencing billing issues on two separate occasions, I have decided not to return to this location.

Source: Google

★ 5

Going to the doctor’s office is usually the scariest thing ever for me, but Anthony makes every visit comfortable and welcoming. He is, hands down, one of the best nurses ever. His professionalism, genuine care, and amazing service actually make me look forward to my appointments. The front desk staff are also incredibly kind, helpful, and welcoming. 10/10 would recommend this place for the fantastic staff and overall experience!

Source: Google

★ 5

I went for a workers comp claim. From the 1st encounter with Nellie at reception through the whole process, the nurse, Dr. Brown, the xray tech and then Nellie again at the end, I have to say it was exceptional service. I truly appreciate their humanity, kindness and friendliness. Peace!

Source: Google

★ 4

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★ 1

So I had a whole book written here about how they jacked up my ear and the doctor was too lazy to work and assumed I was on drugs.. after posting it I got this patient relations message, called it ain't got no answer until I edited this message saying the number was a waste of time then somebody call me back. So let me tell you, patience relations line is about as good as their Quick Care Service a waste of time some dude had me talking for 15-20 minutes just tell me oh okay well you can call this number and and tell them your complaint.
Like what? if you weren't that guy why are you calling me and wasting my time and this was over 2 months ago you may ask why am I writing it now because just like my ear, stuff like this bothers me and I can't turn it loose just like I think about my ear everyday I think about how he wasted my time and didn't give a damn about anything I said nor the fact that they got a careless doctor on the premises that don't give a damn about his job..
I only wish I had the resources in the know how because I know all it takes is a couple inquiries with a few of his former patients and to look at the work he do I'm sure he'd lose his medical license never have I seen a Dr grimace when looking at something on a patient until that day.

Source: Google

★ 5

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★ 5

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★ 5

It wasn't a long wait, that's what I liked

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★ 5

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★ 5

Robin you been so welcoming and patient. I just want to thank you for the positive energy you provided to make my experience and day enjoyable. Your appreciated.

Source: Google

★ 5

I was on vacation from out of state visiting Las Vegas. I thought I was having back pain from nerves but it quickly grew into more on my 2nd day of the trip. I had an abscess on the bottom of my spine I could not see. Dr. Matthew Sanders immediately knew staph infection had just started. He was able to drain the abscess and treat the staph infection. The fact that them only being an immediate care office and didn't send me to a hospital is a miracle with the out of state insurance. It was not an easy procedure for anyone involved. There was literally no wait & from when I walked in to walking out was probably 35 minutes max. I would’ve been charged $1000’s in a ER. The nurse staff was so kind and welcoming. The front office staff was the same. I wish I could remember their names. They made something complicated simple and this was especially important with me being 1000 miles from home. Back home now and beyond grateful for their care. I am better now. I walked in there will level 10 pain and walked out with none and this’s without painkillers thankfully. They are professional, prompt, kind, caring, knowledgeable and I would highly recommend them. Wish I could say thank you again to everyone of them

Source: Google

★ 5

Never busy great care

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★ 1

El Dr. Michael Kane se negó a usar el sistema de traductores disponible en UMC. Me sometió a comunicar mis síntomas en inglés, un idioma que aún estoy aprendiendo.

Cuando le pedí un traductor, se negó. Tuve que insistir para que finalmente hiciera la llamada. El estrés que viví en esa consulta no vino de mis síntomas, sino de tener que defenderme en un idioma que no domino.

Mientras intentaba explicarle lo que sentía, invalidó repetidamente mis respuestas. Me derivó a psicología por estrés, ignorando el diagnóstico de síndrome posconmocional que ya tenía de otra médica, y me retiró las restricciones laborales sin hacerme los estudios neurológicos necesarios.

No es un médico que recomendaría para una lesión neurológica real, especialmente si el inglés no es tu primera lengua.

Source: Google

★ 5

Love it n super fast

Source: Google

★ 1

Staff in the back was fine. Nurses and doctor were fine. The lady at the font desk Jamie had a terrible attitude. The kiosks wasn’t working properly when trying to check in ( wouldn’t let me click start) no matter how much I was clicking the screen. Waited patiently to the side while she was helping someone else. When she asked me what I needed and I told her it wasn’t working she gave me an eye roll and a sigh of ugh like it was such an inconvenience for her.

Source: Google

★ 5

Robin was professional, friendly and supportive! We appreciate her

Source: Google

★ 5

Dr. Nguyen and his team at UMC Hospital provided an उत्कृष्ट level of care. From the moment I arrived, I was treated with professionalism, attentiveness, and genuine respect. Dr. Nguyen took the time to thoroughly address my concerns and ensured I felt informed and comfortable throughout the process. Diane and the rest of the staff were equally outstanding—courteous, responsive, and highly attentive to my needs. Their teamwork and dedication to patient care truly stood out. I highly recommend Dr. Nguyen and his staff to anyone seeking quality medical care.

Source: Google

★ 1

If you’re looking for actual patient care, think twice before visiting UMC Quick Care.

My experience on 3/28/26 with Dr. Michael R Kane was one of the most unprofessional medical interactions I’ve ever had. Before even entering the room, I could hear him in the hallway making assumptions. Within minutes of stepping in, he asked only a couple of vague questions and attempted to send us away, without conducting any meaningful evaluation.

We explained that the hospital had directed us there, yet he refused to listen and insisted we leave and go back. When we tried to advocate for ourselves, his tone escalated to the point where he called us “stupid” and walked out mid-conversation. No care. No assessment. Just dismissal. What made this even more concerning was the repeated, inaccurate assumptions he made about our relationship, despite being corrected. These comments had nothing to do with the medical issue and came across as biased and completely inappropriate in a healthcare setting.

There was a nurse present who appeared visibly uncomfortable during the interaction, which only reinforced how unacceptable this behavior was. She even apologized for him afterwards, and you can clearly tell she wanted to say more but could not in fear of being retaliated against.

We left without receiving care, yet were still charged. That’s not just frustrating, it’s unacceptable.

Patients deserve to be heard, evaluated, and treated with professionalism and respect. This experience did not meet even the most basic standard of care. I strongly encourage leadership to review this incident.

Source: Google

★ 1

The wait. Even for a sick child, it's looooooooooooooonnnnnnnnnggggggggggggĥhhhhhhĥhhhhh....................a d they are not kid friendly 😒

Source: Google

★ 5

Quick and urgent response to my care needs. Hospitable and expert care given. Kind and generous customer service and support. I recommend UMC Quick Care for its great staff and outstanding and clean facility.

Source: Google

★ 1

If I can I would give this clinic a ZERO, the Doctor there very very rude and unprofessional the one for the afternoon shift, as well as the the old lady in the front for the afternoon shift VERY VERY RUDE I don’t know how they can hire people like this.. their work ethic is horrible. Wasted a whole hour just to be told to go to the hospital, the doctor was questioning himself and didn’t know what to say. He was very combative. No business here this clinic needs to be SHUT down IMMEDIATELY!!

Source: Google

★ 5

On a recent visit to the Sunset location of UMC Quickcare, I had an incredibly positive experience from start to finish. Everyone I encountered was incredibly kind and helpful. This includes the admission reps, Monica and Myrna, as well as our triage nurse, Chris, and our doctor, Dr. David Wynn. We are incredibly appreciative for the great service and kindness shown!

Source: Google

★ 1

Wait times are CRAZY paid at 11:30 am and was not called in. It was so hot in this location I began to become flustered I ended up leaving at 1:30 pm. Went down the street to Care now Urgent care where the care is urgent. I will never go to UMC quick care again waste of time, I promise! Hope there is no issues with my refund.

Source: Google

★ 1

Absolutely pointless and terrible treatment. Staff were completely rude. The doctor was dressed like a rodeo clown and rude.
Total time at the clinic was 4 hours. Just to be given a quick prescription for antibiotics.

Source: Google

★ 5

Very quick check in process and Robin was very friendly! They do need to change the music though it’s not good at all.

Source: Google

★ 5

Great customer service all the way from the front and back. If feels like been at home....🙏

Source: Google

★ 5

I was in and out in 30 minutes! Friendly and helpful staff and everything went smoothly. Will recommend this location to others.

Source: Google

★ 5

It was a great experience through all of my wife's pain Anthony and the doc and the nurses an admissions where the best I've ever seen thank you everyone for being there for me and my wife this is the best place to go in an emergency

Source: Google

★ 4

Very fast service

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★ 1

Came in to get checked out & Brenda was extremely unprofessional. She made me very uncomfortable to even get seen
Won’t be returning

Source: Google

★ 5

Late morning on Thursday. Short drive from strip. Hour and a half wait with 9 people in waiting room. Staff was friendly. Dr Josef Abbo was great!

Source: Google

★ 5

I went to UMC Quick Care on December 15 at the Wheeler location. After signing in through the kiosk, I was quickly called to the window by Robin. When I told Robin that I was my concerns, she was immediately sincere, compassionate, and supportive. She took the time to help me fill out my Workers’ Compensation paperwork and made sure everything was handled correctly.

When I checked out, I saw Robin again, and she went above and beyond by making copies of the paperwork I needed for work. She was extremely informative, kind, and patient throughout the entire process, which meant a lot to me.

I also met with Dr. Kane, who listened as I shared my story. He was compassionate, understanding, and truly present. He even gave me a hug during a difficult part of my story, which I will never forget. He has a kind face and kind eyes, and he genuinely made an effort to put me at ease during a very vulnerable moment. He provided statistics and information related to what I was experiencing, which helped comfort me and made me feel less alone.

I just want to say how much I appreciate UMC and their staff. The compassion and willingness to help—especially in a medical environment where everyone is often rushed—was outstanding. Thank you, Robin. Thank you, Dr. Kane. UMC is fortunate to have people like you taking care of others.

Source: Google

★ 2

The people are nice here but the waiting time is horrible

Source: Google

★ 1

Completely slow been here since 11 almost 1pm was told only 2 people ahead 6 7 people have gone ahead and still waiting someone needs to call the state on them they clearly don't care just there for paycheck

Source: Google

★ 5

Great care

Source: Google

★ 1

Nurses and admiration staff were very pleasant but the doctor, Michael Kane had the worse bedside manner I’ve ever experienced. If you look, there’s many reviews with the same experience as me. I took my elderly aunt in and he wouldn’t even examine her. Just said it was over his head and go somewhere else. Condescending, judgmental and rude. I told him it’s not what he said it’s how he said it and he proceeded with it “I’m not here to make friends, I’m here to help people.” It costs $0 to be kind, sir.

Source: Google

★ 5

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★ 1

Every time we go there it seems like they never want to listen. The nurses are always sweet and kind. The doctors are always a rude and disrespectful. I think me and my family will stop going this quick care and go somewhere else.

Source: Google

★ 1

My sister and I recently went to this quick care clinic with our kids after getting into a car accident. We had minor injuries, but we were still in pain and needed help. Unfortunately, the experience felt cold and dismissive.

My sister was the one who ended up crying because the doctor kept questioning her aggressively about why she didn’t come in sooner. Instead of offering support or understanding, it felt like they were blaming her.

As for me, I mentioned that I’ve been having more frequent chest pain since the accident. I have a history of minor heart issues and have seen a cardiologist in the past. But it didn’t seem like the doctor even looked at my background or took it seriously. I was basically told, “If it hurts that bad, just go to the hospital.” No real exam. No follow-up. Nothing was even documented in the discharge papers.

The kids were being playful just trying to stay in good spirits but that seemed to be taken as a sign that they were fine. In reality, they were dealing with more muscle pain after the accident. It felt like the doctor didn’t listen or try to understand any of it.

There was zero empathy shown. We left feeling ignored and dismissed. We’ll be calling to file a report and going to another clinic for a second opinion. This whole experience was unacceptable.

Source: Google

★ 1

Me, my sister, and the kids went to this quick care. And it seemed like the doctors would not want to listen to our medical issues. We recently got into a car accident with minor injuries. The dotors are literally questioning me until I cried on why I didn't come in sooner. Plus my kids were happy to be at the Doctor's office because they thought they were gonna get medicine for the pain that they've been having on their muscle pain. So the doctor assumed that they were fine. I even told them some emotional stuff that was going on and all she said she couldn't do nothing about that. It sounded like she didn't even want to try to refer us to any other resource. My sister complained about chest pains. She's always minor heart issue before, shes been to a cardiologist. From what she was telling me it sounded like the doctor did not want to believe her plus it seemed like they did not look into her background of chest pains. After the Car accident she's been having more constant chest pains. All they said if it hurts so bad , go to the hospital.... literally put nothing what we said on to the discharge papers made us feel like they did not listen. Definitely Calling later to file a report. We'll be going to another clinic for a second opinion. Because this is unbelievable.... No empathy at all.

Source: Google

★ 5

I couldn't be more satisfied, Dr. Kane is incredible and very kind ,and the girls at the front desk are super nice

Source: Google

★ 1

So I was here to take a medical exam for a job and I was assigned an older Asain lady and she was very rude. She had no manners and I told her I wasn’t comfortable with doing certain things because my foot hurt from an injury I had the day before and she told me too bad and that I should have contacted HR to tell them that (wow). I’ve never witnessed unprofessionalism like this before, very careless which is surprising in this field. Also, when it was my time to wait to do the next step, she left me alone in the hallway and when to go sit down and talk and laugh with her coworkers. This experience was so unprofessional and careless. I will make sure to avoid this place at all cost in the future.

Source: Google

★ 1

Came in to file my workmen’s comp paperwork was treated poorly talked to disrespectfully , first by the lady at the front Brenda. Then she got the workman’s comp worker Dr Cane who did not take me in a room or office but talked to me at the door . He discouraged me from being seen by telling me he didn’t care how I felt about and spoke to me recklessly! Then sent me home with a sprain when my mri came back a fracture

Source: Google

★ 5

Dr Deseree Palafox was very patient in discussing to us regarding the illness of my child.

Source: Google

★ 2

Slow. Very slow. One person per hour. Unbelievably slow.

Source: Google

★ 5

Robin was a delight to communicate with at the reception/check-in desk on 4/1/25 around 6:30 p.m. Robin was professional, cordial, polite, patient, and extremely courteous. What a sweetheart! Great "Bedside Manners" are difficult to come by these days! Thank you, Robin!

Source: Google

★ 1

Most of the staff at this quick care were incredibly kind, patient, and supportive during a very vulnerable and scary time for me. Unfortunately, Dr. Kane was the complete opposite—rude, dismissive, and condescending. He spoke to me in an aggressive tone, made me feel like I was being scolded, and escalated the situation even further after I expressed that his behavior was upsetting. I ended up in tears and completely overwhelmed. When I asked to file a complaint, he even returned to the room uninvited to continue the conflict. His unprofessional behavior made an already distressing experience much worse. I'm very thankful for the rest of the staff, but no patient should be treated the way Dr. Kane treated me and I will be filing a formal complaint as well

Source: Google

★ 1

I came here after a workman’s comp injury (even with a appointment took me almost 3 hours to be seen) and the doctor was extremely rude and had no clue what my injury even was and googled my injury in front of me after telling me I was born with it and was proved wrong after just simply googling it in the office in front of me. I then went back a few months later for being in the same pain from before and he was extremely rude and couldn’t do anything for me because I didn’t have a case number from workman’s comp which is not his fault at all but the way he reacted and was ill mannered made me write this review. He was not a doctor that cared for his patients.

Source: Google

★ 5

Had a pleasant time with doctor E. He informed us and kept us knowledge-able.

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★ 5

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★ 5

Thank you for being thorough and great doc D Palafox! It was a great visit with lots of relief and information.

Source: Google

★ 5

Always a quick visit here and Robin has given nothing but 100% and excellent customer service. Very knowledgeable, friendly, and helpful. Thanks so much.

Source: Google

★ 5

You did great solved my problem.

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★ 5

Great experience. I was called within 10 min. Dr. Palafox is excellent. She listens and is very knowledgeable on natural remedies. I highly recommend this facility.

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★ 5

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★ 2

The care was ok, but any admin help at the visit and since then has been awful. Regret going here.

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★ 5

The stuff here are wonderful. I was in and out in no time.
Dr Michael Roberts Kane is god sent. Wish there were more Doctors like him. Thank you for your care and knowledge.

Source: Google

★ 5

so quick! thank you so much!

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★ 5

Dr E was helpful and gave us everything we needed great to understand and so caring 10/10

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★ 5

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★ 5

This is a good clinic they're really fast and friendly . The staff here is amazing and very personable I would come here again, and I suggest that any/everyone check this clinic out!!! From the front desk, to the doctors #GoodJob

Source: Google

★ 5

Kind, compassionate, communicative, and completely unbiased of my current situation (other places have had biased attitudes towards me recently). Explained everything to me step by step and did not hesitate to call in needed meds. 10/10 for the staff here.

Source: Google

★ 4

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★ 5

Excellent service, my first time coming to this location. Staff was friendly and very polite! I would recommend this place to anyone 💪

Source: Google

★ 5

Took my daughter in when she was ill and the staff and clinicians were all compassionate and wonderful. Would absolutely recommend for fast and awesome care!

Source: Google

★ 2

Tl;dr Do not go here for an ankle sprain. I am sorry to have spent 60 dollars to be told they do not treat a sprain, which would have been a lovely thing to know in the front office before spending the 60 dollars, for the professional opinion that a sprain is not a reason to be seen.

Details;

They collected my Copay, the intake person gave me the impression that I should not have come in over something considered minor. The vitals nurse had the similarly skeptical demeanor of my reason for admission, all of which gave me pause. Had I not already spent the money in order to be seen, I would have gone home and saved myself a psuedo-lecture detailing RICE method for self treatment.

Most notably The Doctor (Deseree Palafox) examined me visually from across the room, and visually confirmed that my foot and ankle are thoroughly bruised and swollen even days after incident and advised me that their facility could only offer an Xray and splint if it were broken, she further denied my request for Doctor's note for my employer's notes, to ask for light duty (I am on my feet and very active for the duration of my shift).

Her denial was predicated on what she said was an inability to comment because it was *Not* A Worker's Compensation Case, which is curious because my mother and my significant other have both had experiences at other UMC care facilities where they had been denied service (after copay collected) on the basis that their cases *were* Worker's Compensation Cases.

So there is an obvious discrepancy there and I wonder where the truth of the matter lies? Perhaps it's a matter of course to make up something in order to get the person out the door with as little service as possible but only after collecting a Co-Pay of course.

Also note that Dr. Palafox appeared almost afraid or disturbed by the visual sight of a foot, perhaps she has some phobia that ought to be addressed elsewhere at a therapist's office on her own dime/time and not the patients time and money? Or on my insurances dime?

I've given a second star only on the basis that perhaps Dr. Palafox's demeanor and service were informed by some behind the scenes corporate policy and not indication of professional failure on her part.

Exceptions and deserving of their own separate reviews with full stars were the Xray tech, who was apologetic and professional and the Radiologist, who gave me my final discharge paperwork was congenial and informative.

Source: Google

★ 5

Robin was great! And is the bomb.💣 🤍

Source: Google

★ 1

Over 3 hours on the waiting room. And another hour sitting inside waiting to be seen. What a waste of my time.

Source: Google

★ 5

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★ 5

They treated my uncle very well!!

Source: Google

★ 1

Posting for my daughter experience. Worse provider ever!!!!
Rating would be a -0 if that was an option!!!! What type of provider tells a concerned 21 year old that's been having quite a few different health symptoms that causes her to go into UMC urgent care to get an understanding of what she is experience, that there is no person of her age in the world that has any type of serious health condition and tells her to stop thinking something is wrong with herself? The absolute worse experience my daughter has ever had with someone that suppose to help find the problem and cause of what she is feeling. How do one go into the clinic seeking help and understanding and wanting a possible solution only to be undermined by a medical provider that’s suppose to help!!!

Source: Google

★ 5

Was seen quickly! All of the nurses Saijal, Verna, Anabell, Myleen, John and Katrina (over 2 seperate visits) were amazing!
Wendy at the front desk was very helpful, friendly and efficient.
I saw Dr Dilauro on initial visit and Dr Kane on follow up. Both were extremely knowledgeable, friendly, thorough and took their time with my care. Thank you for being great!

Source: Google

★ 1

The front desk are very slow! There just walking around knowing that patient needs to be checked in ! They are slow for no reason!

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★ 5

Went to see them on Saturday no wait at all
Great service

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★ 1

I went into the quick care for a follow up exam. The doctor didn’t even bother to check me out. Literally just walked in the room said I’m good to go back to work. My back pain is still very much there. She didn’t bother to ask if I was still feeling pain or anything.

Source: Google

★ 2

Sick as a dog. I know I have an infection. Not even doing or ordering blood work. I've had a serious headache for 4 days head full of fluid. Congested, low grade fever, dizziness and vomiting and continued nausea. I have a history of sinus infections. I just n3ed them to do blood work and give antibiotics so I can get well

Source: Google

★ 5

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★ 1

How do you close 20 minutes before your actual close time? So then when someone needs care, you’re not available. What’s the point in y’all doctors taking oaths to care for people?

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★ 5

Jamey and the staff here are wonderful and extremely attentive to “ones” needs. The office is immaculate and up to date for sure!!!

Mahalo~Jett. 😎🏝

Source: Google

★ 5

I WENT TO UMC CHARLESTON LOCATION DIDN'T REALIZE EVEN IF I HAD TO WALK WAS SO CLOSE I WENT ALL OUT MY WAY STRESSED I FEEL I REALIZE THIS
GREAT I WAS ACCOMMODATED GREAT CUSTOMER SERVICE DOCTOR WITH AN OTH . TO BE CONTINUED

Source: Google

★ 5

The Staff is always polite and doctors working very hard always do a better jobs then my own primary

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★ 1

Doesnt matter if you have an appt. You still wait a long time.

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★ 5

I have to say I was referred here by a family member and she did not steer me wrong! They got me right in and out feeling better with no problem! They worked with me on my co-pay and Nurse Verna did my vitals and got me to the back immediately after noticing they were abnormal. Nurse Verna is the real MVP and I have to give thanks to her for handling me with so much care and kindness.

Source: Google

★ 5

I like this place because seems that they care about the patients. Thank you

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★ 3

Doc great, but can't do anything but recommend to get a primary doc appointment, can't even order any labs pre...

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★ 1

Truly the worst experience I've ever had.
First, when I went in, the doctor told me I needed a further test. So I waited to do the test, then the nurse said I didn't need it and she sent me home just to call me back to come do the test.
Then, it took 3 days after waiting the 3 days for the test results to come back to get prescribed the right medication when I was in an unbearable amount of pain.
Just don't think the communication between staff members is great and honestly, I don't think they care about their patients.

Source: Google

★ 5

Good Staff!

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★ 5

This location actually treats you like they care and not like you're just a burden. Robin @ check in is awesome! Friendly, diligent, and respectful (exactly what you need when you're dealing with a medical emergency) and of course we can't forget about Dr. Brown! He was very thorough & listened to every one of my concerns and did everything in his power to take away some of the brutal pain I was in. Very professional and empathetic. Overall an amazing experience

Source: Google

★ 5

Everyone helped me very well and were so kind I felt so comfortable, wonderful clinic!

Source: Google

★ 4

Love it fast and friendly service but the lobby music is absolutely terrible and made me feel worst 😭 must be the frequencies. Rather watch the cooking channel lol

Source: Google

★ 5

I just want to give a big thank you to
The ladies up front . Edith and Brenda 10/10 customer service . I’ve never felt so welcomed in any facility I’ve been to .

Fast service , friendly , I was in and out in the most efficient way . I’ll definitely be back for my needs and services .

Source: Google

★ 1

Crooks charged me $420 to ask me if I had any pain when I went in for ‘go back to work’ slip. No treatment, no tests, one question. “Do you have any pain?” On top of that they insist that they sent 5 bills before my account was in collections but I didn’t receive a single bill.

Source: Google

★ 5

Everyone was super sweet and nice. Was in and out fairly quickly.

Source: Google

★ 5

The very excellent place

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★ 1

Don't do nothing just sitt & do nothing people be pain

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★ 5

I recently went here for my third time door a workers comp related incident and each time the wait has been extremely long. The bright spot each time, however, has been Robin. She's extremely attentive, professional, caring and funny. She made the wait worth it and would always make sure I was well taken care of the moment I stepped foot into the office. I truly appreciate her and would recommend dealing with her if you need to come into this location.

Source: Google

★ 5

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★ 5

Great customer service Great doctor Sanders Matthew PAC good staff
Deanna RN, Myleen RN Annabelle LPM Brenda RA also Dr. Brown

Source: Google

★ 5

Miss myleen and doctor winn are the best and good costumer service

Source: Google

★ 5

This is a great place to go
I love the staff here very professional

Source: Google

★ 5

I went in with a really bad narcotic reaction after having a baby getting medicine that was too strong for me and very bad anxiety feeling as I was about to die and when I SAY I had the most amazing experience and team support there ever I mean it. They were on it as soon as I entered to the time I left. The Dr. Concio was amazing and so sweet and the nurses omg angel's.Donna especially you.. You wouldn't think Quick care would be this important. Better that any hospital by far. Thank you guys so much for your patience and support. The front desk Brenda your so amazing thank you. Credit needs to be given to this amazing team...

Source: Google

★ 5

Friendly staff, thorough examination. Would return.

Source: Google

★ 5

Great patient service. I love this location because they treat patients with compassion and great service from the moment you walk into the front desk are to the doctors and nurses.

Source: Google

★ 5

Excellent service! Everyone was so nice and caring! We were in and out in about an hour but it felt thorough and not rushed.

Source: Google

★ 5

Super quick and efficient facility. No line. Staff is extremely nice.

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★ 5

Very fast service and great customer service :)

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★ 5

Dr. Huan and all of the staff made today very easy for me. I came in very stressed and not feeling well and they made me feel at ease the second I walked in.

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★ 5

They provided excellent care! The doctors and nurses are awesome! they called me right away and assisted me to the treatment room. They are very professional and they truly show that they care about my health/concern.

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★ 1

The wait was ridiculous!! No urgency wait was crazy.

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★ 5

Business visit to Las Vegas. Fast treatment. Less than 2 hours.

Source: Google

★ 5

Fast, efficient, friendly and helpful. I won't go anywhere else now.

Source: Google

★ 1

My daughter has been here since 10:30am it's now 3:20pm like seriously she had 8 people infont of her. All the staff could tell me is they have been extremely busy. Smh I only came here because I was passing by there would be no next time not here. Ridiculous

Source: Google

★ 1

I visited this place back in December and from the beginning there were only issues. The wait times are long and the doctor only sees you for a few minutes only to tell you what you already know and prescribe you some pain pills. The staff did not send the prescription when they were told to and I had to wait FOUR DAYS to be able to get my prescription. Can you imagine? FOUR DAYS in pain? Apparently, they took long to send the prescription because they were “busy” but yet they have time to gossip with their co workers. Make that make sense! I bugged them everyday until they sent my prescription to the pharmacy. And on top of this, two months later they billed my insurance wrong! I had to take time of my day to call my insurance only to find out that they wrongly filed the claim and even the staff member from this place admitted it. Please do not go to this place if you are in need of urgent care. You will have issues right then and there and even after your visit. And as you can see, other people also had issues with them. I will never come back. You are better off somewhere else.

Source: Google

★ 1

Llevo casi 5 horas esperando atención para mi hijo an entrado y salido varios pacientes que no estaban cuando ingresamos y nos dicen que aun hay 2 pacientes más delante de nosotros es demasiado el tiempo de espera cuando los niños se sienten mal esto es muy frustrante. Estoy escribiendo mientras aun espero atención y ver cuanto tiempo mas pasara

Source: Google

★ 1

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★ 1

Been here over 6 hours and watch people come and go! When asked after I felt.... ok too long ,they didn't see us in the system. From the beginning when they called on the phone while waiting in the car after 3 hours, the Receptionist would not let the nurse know we came in. She said wait she will call the phone again... It never happened. Once I got somebody to get us in the back we just got checked in triage and then had to go sit back in the car to wait for another call, never got the call. Now I dont like to play or use the race card, but right hand to god.. us African Americans got the rudes uncaring service and was damn near last to leave after being here
before others way pass 6 hours. Im typing this while still waiting.

Source: Google

★ 1

Been sitting here waiting for 2 hours watching the front desk clerk talking for about 15-20 before taking the next person they need someone more serious about people and job! If front desk doing this I can imagine how long to see the doctor…….. 😔what is this world coming to

Source: Google

★ 2

Got in pretty fast because it was dead thankfully but it was a hassle because they had to call my insurance and make it extra complicated for a number that was already on the card then after proceed to still bill me for it despite my insurance being active on the UMC chart app. They make a huge hassle days after. They are always rude about insurance, it’s a waste of everyone’s time to call my insurance when you have my insurance in your system active but are too stubborn too look for it or what not because it’s this issue only applies with UMC no where else.

They sent me the bill despite the cast they gave me on my broken foot didn’t even cover my toes. This itself was more problematic than my foot honestly and I covered it myself till I got into a orthopedic clinic for it because there’s no way the one I was given would last..

Really hate writing these reviews because I favor healthcare workers but I’m not sure why UMC makes everything so frustrating I’ve had numerous calls about this insurance issue yet they still send the bill??

Source: Google

★ 5

I was there today because I hurt my back at the gym. I was triaged by a lady named Gace and I have to say that she was awesome! In all the trips I have done to UMC Quick Care this was the best customer service I have experienced. Thank You Grace.

Source: Google

★ 1

Quick care is a laughable name for this place. I have been here for 3 hours!!!! And I was told there are STILL 4 PEOPLE AHEAD OF ME. When I know for a FACT that NONE of these people came in before I did. IDK how I got put behind these people. I have a 1 year old with me. And I was also told there wasn't much they would be able to do for me. IDK what they means But I guess I'll find out in another hour!!!!! Horrible place will never come back!! The only nice thing about thiss place is the security guard who offered my child some graham crackers and a water.

Source: Google

★ 5

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★ 1

Been here with my 11 year old since 10AM it's almost 12PM now. When we got here we were told only 3 people are in front of you. I've watched at least 7 people get seen & 5 leave after being seen. 2 hours is the opposite of quick. She can barely breathe is the reason why we came here. Question, why does it seem that we can't be seen. It's 5 black families & none of them have been seen. A black woman & her asian boyfriend checked in together. He's being seen as we speak she's been sitting here for 30 mins. What's the problem? People have went to lunch/break. This should just be called a clinic because there isn't anything quick about this care. The UMC children ER is faster then this & these are the people that send them reference. What's the rules on who is seen first. Is it first come, first served? If so why haven't we been seen. What's taking so long? Why is my kid not a priority?

Source: Google

★ 5

Came here for a pre-travel covid test and everyone was so nice, every single person! So glad we took an uber to get here, because the experience is so worth it!

Source: Google

★ 5

I was there yesterday for the first time at this location, and I might say I was very impressed with their customer service, every single person working at this facility is great! From the front counter to the back everyone was very nice and understanding! Thank you to all the staff for going above and beyond! Keep up the great work! I personally feel that they received more than 5 stars, I would rate them 10+

Source: Google

★ 1

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★ 5

I always come here first when my kids get sick before taking them to their pediatrician. It’s just faster and works better for me since they are open on the weekends.

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★ 5

Robin & Linda is the bomb dot COM!! They have reassured & guided me through the paperwork process. Very friendly staff. I highly recommend coming to this UMC Quick Care.

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★ 5

Always fast and friendly! 😊

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★ 5

Wonderful service! The staff is so friendly. They gave me a free small hand sanitizer and water bottle. Lobby is so clean and not too busy.

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★ 5

No long waiting. Friendly staff.

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★ 5

Best service. Good people that care. Awesome doctors and nurses!!!! I always go there first for myself and my kids.

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★ 5

This UMC urgent care is by far the Best I have ever been to. Each and every time I come here the staff have been very nice and compassionate with all of their patients. They do not let you leave unless you are ok making sure they helped you as best as possible. They care about you being in pain and if they can't help you here, they will prepare your paperwork and have it sent over to the nearby Emergency room.

Today Linda at the door was extremely nice and helpful as well as the intake nurses, the xray tech lady and Dr. Johnathan Brown being that I was in sooo much pain.

I recommend this Urgent Care 💯for any of your medical emergencies here in Las Vegas.

You guys keep up the Great work.. Your customer service skills are Amazing😍

Source: Google

★ 1

I came in knowing I broke my foot. It took me 4 hours all together for them to tell me I had a broken foot. I waited 1 hour in the lobby and 3 hours in the back. They screwed up the insurance information as well.

Source: Google

★ 1

Waiting for 1 hour on the waiting room, and another 1 hour for to see the doctor, and another 2 hour for to get my prescription. Terrible time!

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★ 5

This is the only place I go for care. They treat me great and swiftly every time!

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★ 4

I'm here for my Covid 19 follow up. It's quite a wait, but at least they seem to know what they're doing. My Primary Care at "another agency" is sending me all over the place, including CVS. Then, when I get to CVS, they tell me they don't do follow ups! Why? What's the difference between an initial and a follow up? No hassles here at UMC Quick Care...thank God.

Source: Google

★ 1

Horrible. I came for urgent care and sat for 4 hours. The girl at the desk kept telling me there was one ahead of you for 2 hours. How unprofessional when someone is clearly in pain. I will never come here again. Dont use UMC they cant keep their promises and the girls at the desk just feed people lies.

Source: Google

★ 1

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★ 1

The wait is extremely long waited more than an 1 hour and a half before I decided to ask for a wait time couldn’t even be given one I was just told I had people ahead.

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★ 5

My sweet Harry got treated here when he was ill with bronchitis & pneumonia

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★ 1

Worse Urgent Care Ever ........
they don't care about your HEALTH ...!?!

Source: Google

★ 2

Nothing quick about this place. Went in because of the flew, and new I needed tamaflu. Total time waiting for them to tell me what I already knew was 3.5 hours. Wait in commons, 1 hour. Wait in waiting room 1 hour. Wait after diagnosis in waiting room 1 hour. Why? Bs

Source: Google

★ 4

The wait is long. Very long. Walked in at 11am. Didn't get checked in until noon. At that point there was 8 people ahead of me waiting for rooms. At 210 went to my private room. Surprised the doctor came in 10 min after that. Was very simple. Yea took almost 4 hours but guess that's most urgent cares. Staff was nice and helpful

Source: Google

★ 1

The service is not good and they take too long!!☹️

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★ 1

Horrible service , they take too long !!! & have you in the room waiting just for them too come in for 5 minutes and not help at all . Wouldn’t recommend coming here go elsewhere but here!!!

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★ 5

Everyone is so nice here it was a amazing experience. Thank you for a great patient experience at UMC

Source: Google

★ 5

Super friendly staff. A place where i finally felt like the nurses and physicians cared! Thank you!

Source: Google

★ 1

I’m sitting here crying in bed because the doctor forgot to prescribe be ibuprofen 😢 I’m in so much pain I can’t help but cry why would he want to do this to me 💔

Source: Google

★ 1

do not take your children here!! we made that mistake and have been waiting nearly 24 hrs for a radiologist to review my child's x-ray and give us an answer as to if her hand is broken. My child was never seen by an actual DR and while the nurse practitioner wouldnt answer questions about my daughter's had - they were more than happy to ask my 10 year old intrusive questions regarding drug use, tobacco use, alcohol consumption, her period and her sex life.

Source: Google

★ 5

It's like going to a fast food restaurant take your order and your out!! Dr don't take time with you don't WASTE YOUR TIME HERE

Source: Google

★ 5

They are quick and helpful

Source: Google

★ 1

I would give it 0 stars if i could.
Wait time with 2 in waiting room was over 2 hours.
When i walked in i was told 2 people ahead of me i was like great should be like an hour tops.
2 hours later I asked again how much longer and was told 3 patients ahead of me had not seen dr yet.
How are you adding another patient... so you saw -1 patient in over 2 hours.. your establishment is a joke and your nurse who spoke to me needs a lesson on how not to be rude when people are in pain.

Source: Google

★ 2

The staff is awesome but I have called for over 24 hours now to get my meds transferred, where I can stop being in pain :'( And I still have no meds, when I call all they say is "i emailed the charge nurses your request but idk how long it will be" this is getting ridiculous!!! Your suppose to be helping people!!!

Source: Google

★ 5

Usually get in pretty quick! Staff is friendly.

Source: Google

★ 1

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★ 1

The staff is slow. They do not explain any documents. They just ask for signatures. If you do not have insurance. They waste your time and tell you you can have a free screening but not treatment. But please wait while we ask the doctor to charge you for your wait time.

Source: Google

★ 3

Sarah at the front desk is nice, while the older lady is slightly impatient. Wasn't much of a wait when I went. Doctor that helped me was in and out of the room in under a minute. RN was very informative.

Source: Google

★ 5

Everyone there was fantastic! There were 10 people ahead of me and i was in there with the Dr in less than an hour! Couldnt ask for a better experience!

Source: Google

★ 5

Friendly and fast

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★ 5

Efficient, thorough, and effective treatment from all personnel. I saw Dr. Buchwald. Post indicates my husband had the visit, but I did (his wife). RD

Source: Google

★ 5

Wait wasn't to bad

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★ 1

I arrived at 1:15 pm and waited 4 hours to see a doctor. Then I was put in a room and waited another 30 minutes. The doctor told me my regular medication is not that good anymore and prescribed a medication I was not familiar with which they supposedly faxed to the pharmacy. The pharmacy did not have the fax, and now the UMC is closed!! I went home and suffered through the night. I called the pharmacy at 6am to find that they had the prescription and the medication cost $154! My insurance does not cover pharmacy so now I am upset again.
I called at 8am to ask them to change it. They said they would ask the doctor and get back to me. No one called me back. I went back at 3pm and they said the doctor that "treated" me was not in and I would have to see another doctor again! And pay another copay and wait in line again! They treat people like welfare cases. I work right across the street, but I will never go there again. If you have to go to a UMC, GO OUT OF YOUR WAY TO GO TO another UMC!

Source: Google

★ 4

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★ 1

Did a couple tests, they never called back for results, I had to call them a week & a half later to get results. Although I was treated for symptoms. Still had symptoms, went in got treated again for something else, took another test. 2 weeks later after leaving MULTIPLE calls to have a nurse call me (that's their procedure, they take the call and have the nurse call you back for some reason, the call only takes not even a minute to get results, so stupid) and after being hung up on a couple times, found out the doctor never sent the test to the lab, thus, no results. This extreme negligence cannot and should not be tolerated for a healthcare clinic. Obviously they do not care about anything besides getting paid. DON'T GO HERE! NEGATIVE STARS IF POSSIBLE!

Source: Google

★ 1

Horrible,I waited there for 3hours and they never called my name.

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★ 5

very convenient location

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★ 4

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★ 1

This UMC facility wasn't helpful I went in for a check up on a certain problem I had and I didn't receive the attention that I thought I deserved as a patient. I am never going back to this place. Please do your research when looking for a doctor.

Source: Google

★ 3

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★ 5

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★ 5

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★ 1

Dont go to this place if you want your time wasted or receive little to no help

Source: Google

★ 4

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★ 5

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★ 2

Wait time was quick. The doctor was the worst doctor I've ever had, Dr. Wayne Buchwald. And I've had some really awesome doctors in Urgent Care. I felt judged and rushed, he was walking out three door as I was still asking questions. I had to be the one to ask questions to get any real information regarding my situation. Very very disappointed. I'd only go to this urgebt care in desperation .

Source: Google

★ 5

Enterprise quick care is the only one in Las Vegas I go to. They are all professional, fast and friendly. I went to another quick care for my son's broken thumb. We ending up leaving to come here, before he was seen, because they put a cold before an obviously broken thumb. We have been to Enterprise a lot over the years. UMC children's hospital is also one of the best in the area for children.

Source: Google

★ 5

I've been there twice, both times no big lines staff was extremely courteous. I went today Trina help me at the desk and Jim help me get to doctor Nick who was awesome. All were extremely professional and helpful. if I had to recommend a quick care, this would be the one

Source: Google

★ 5

The staff was so friendly, all of them!!!

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★ 5

Great place !! Awesome service .

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★ 4

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★ 1

My daughter and I were turned away they said they weren't set up to test us for the pylori virus we tried Liz's PvP were we waited 3 hrs to b seen and had to schedule a M appt anyway after tyering in the waiting area this problem should b fixed I would help to keep the cases down

Source: Google

★ 3

Dr Son is a horrible physician who should have no legal right to see patients in the United States. It is obvious that he suffers from some sort of mental illness. All other Drs and staff at this location are incredibly talented. If you stay away from Dr Son, you will receive good care. The problem with Doc Son is that he did no examination me before releasing me to work. Turns out I had disks out. He totally disregarded my symtoms because I walked into office under my own power.

Source: Google

★ 5

Fast staff is very friendly and nice doctors

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★ 5

Wait time is normally minimal! Everyone is always friendly. Been there about 5 times all with a different member of the family and it's always been a quick process

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★ 5

Great quick care for taking my elderly neighbor. Very friendly and quick.

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★ 5

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★ 5

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★ 1

toooooooooooooooooo slow!

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★ 2

Rude on the phone. What's up with this place. I never been and now will never go

Source: Google

★ 2

I have never been to a quick care facility that would not give any guess at how ling the wait could be until visiting here. There must be a misguided policy forbidding such a thing. However the unfriendliness and lack of professionalism explaining how it is impossible to divine such an estimate are inexcusable. Be prepared to wait but good luck planning anything later that day because according to the two clerks that checked me in, "there us no way for us to give any estimated wait time."

Source: Google