★ 5

John Paolo Domingo and his staff are so kind each and every time our family comes in. I even tried a CVS MinuteClinic tonight (thought I had Covid or strep) and the experience was horrible! I ended up leaving and went to our UMC Quick Care in Peccole. Thank you to John and the staff for all your kindness and grace, it truly makes the difference especially when you’re feeling as horrible as I was tonight!

Source: Google

★ 5

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★ 5

Muy buena experiencia en esta clínica de urgencias. Shay en información me dio una excelente y amable bienvenida, y los doctores me diagnosticaron rápidamente gracias a su gran experiencia. Agradezco mucho el trato humano de todo el equipo y que me dieran el papel para faltar al trabajo para poderme recuperar. ¡Gran servicio de Shay y los médicos!

Source: Google

★ 5

Great service.

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★ 1

So frustrated with them. They cost a fortune and act rude. They keep telling me sent in an order for a diabetic pen when they sent in an order for the needles that go on the tip. They even called the pharmacy and they said I picked it up. I can clearly see my history. There was never any pen ordered. Don't go here.

Source: Google

★ 5

Had a severe skin allergy emergency yesterday, got me in quickly, allergy shot, better in minutes. Anytime we have come here, even during Covid, top notch care. Everyone here is kind, and caring that we have experienced, consistent over the years. We highly recommend!

Source: Google

★ 1

lady on the phone was extremely rude. they should be trained to give people the time of day considering they’re getting paid to do so.

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★ 5

If I could give 10 stars, or I would. When I arrived, NIKA was so friendly and accommodating, and when I was waiting to be seen, I observed her interacting with others in the MOST professional and helpful way. She is awesome!!!

I was seen by Dr. P. Hansen and he was wonderful (he always has been!!!).

Thank you for making a “painful” visit to QuickCare such a nice experience. Kudos to everyone!!!!!!!!

Source: Google

★ 1

I left work early specifically to seek medical care because I was experiencing severe ear pain\. I checked in at approximately 3:30 PM on August 9 26 At the time I arrived, there were no other patients waiting in the lobby. I was told that I would need to wait for a doctor\. I patiently waited for almost one hour, despite being in significant pain\. During that entire time, no one provided me with an update about the expected wait time or explained why I had not yet been seen\.When I finally decided that I could no longer continue waiting and went to leave, a doctor came out of a room\. I explained that I had been waiting for almost an hour, and I was then told that the doctor could see me\.
At that point, because of my severe pain, the time I had already lost from work, and the fact that I had been waiting for nearly an hour without any communication, I decided to leave and requested a refund\.
What was particularly upsetting was the complete lack of acknowledgment or apology for what had happened\. After waiting nearly an hour while experiencing pain that I would rate as 10 out of 10, I was simply given my money back and told, “Thank you\.” There was no apology, explanation, or concern about the fact that I had waited so long.
This experience was extremely disappointing and made me question the quality of patient care and customer service at this location\. I chose UMC because I expected a professional healthcare experience, but unfortunately that was not what I received\.

I hope UMC will take this matter seriously and use it as an opportunity to improve the patient experience at the Peccole Ranch location.

Source: Google

★ 5

Source: Google

★ 5

I must say I was very pleased with the peccole ranch UMC Quick Care all because of the receptionist going above and beyond for me. I'm in a wheelchair and she helped me check in and helped me get around since I was alone. Usually the other receptionist makes me try to reach and stand and I'm partially paralyzed so it's a struggle. I just wanted to say thank you for all your kindness and amazing customer service Denise G. We need more people who really care care in the medical field. Also Doctor Winn is the best. He is also caring and he definitely knows his job well.

Source: Google

★ 5

My wellness check but not with my Doctor but it was okay I didn't know I had that much damage to my body in total shock do a bone density test there were bone I broke 10 yrs ago and didn't know it but I did know that I was in pain from a car accident that happened at that time wish I could sue the hospital

Source: Google

★ 1

Very disappointing experience. I arrived early as instructed but wasn’t seen until about 35 minutes after my scheduled appointment time.

Dr. Abigail Paner was dismissive, talked over me, and became defensive when I asked questions instead of having a conversation. I left without any resolution, and the purpose of my visit was not addressed.

After the appointment, I observed the doctor pacing the hallway making sarcastic comments before storming into the next patient’s room. The entire experience felt rushed and unprofessional. I paid a copay for an appointment where nothing was accomplished. Patients deserve to be listened to, treated with respect, and have their questions answered.

Source: Google

★ 5

Stuff very friendly and professional

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★ 5

I injured my right wrist some how on Wednesday. Due to the inflammation and wrist pain-I did a walk-in at UMC Quick Care (West Sahara) location. The staff is so amazing and helpful. I want to give a special shout out to Barb-X-Ray Technician. She has such a beautiful soul-happy and so down to earth. 💜💜💜💜

Source: Google

★ 1

Brought my father in to get seen and the nurses an Asian male nurse along with an old white chunky lady where talking before we arrived when we sat we didn't know we had to check in on the screen tablet and i was assisting my father to sign in and then it paused with an attitude the white lady said give It a minute we need to upgrade but she seemed annoyed I asked because she and the male nurse where having a conversation over drama here at work loud convos very unethical Tamara helped us out doe props to her

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★ 5

Source: Google

★ 5

Fantastic

Source: Google

★ 5

We had such a great experience at UMC Quick Care – Peccole Ranch!

I brought my husband in with a dislocated shoulder and he was in a lot of pain, sweating and really uncomfortable. I checked in at the touchscreen and within about 15 minutes they already took him to the back.

While I was finishing paperwork, Shae at the front desk was so friendly and attentive—she really helped calm things down. Then she brought me back to the room where my husband was already talking with Dr. Hansen.

Dr. Hansen was awesome—he explained everything clearly and walked us through all the options so we could decide what to do. After that, Melisa took him for X-rays and everything just kept moving smoothly.

Big thanks to Nurse Edric and Dr. Hansen who got his shoulder back in place right away, and to Virginia and Medel for taking such good care of him during the process.

Everyone was kind, efficient, and really on top of things. What started as a stressful situation ended up being such a smooth and positive experience.

I’m beyond happy with the care we received and would definitely recommend this place!

Source: Google

★ 5

Always SO kind and helpful. All positive experiences whenever I have had to visit. Thank you UMC Quick Care!

Source: Google

★ 1

They do not check spot Hemoglobin levels even when you tell them you’re anemic and experiencing dizziness. When I asked about it, the doctor told me the machines they have to check Hb levels are not working as expected. What’s the point of the urgent care then?

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★ 5

I cannot praise this staff enough. Denise checked me in and was so friendly and nice. Judi did my vitals and very very nice and efficient. The X-ray girl (sorry I didn't get name) was again very nice and the doctor was so nice polite knowledgeable listen to me and was empathetic. The male who brought me my check out paper work was so nice and friendly. This place truly amazed me. What a great visit to an urgent care facility . Outstanding.

Source: Google

★ 5

I went here with an injury and was seen promptly and kindly and professionally. The receptionist Lisa was kind and listened to me and eased our concerns. Dr. Hansen was also kind and professional, as was the x ray tech. We came in, were seen by the nurse, the doctor twice, and got an X-ray, all in about an hour and a half. We were very satisfied with our experience. Also, this place takes workman's comp if you are having a work medical issue.

Source: Google

★ 5

Quick in, great service, got X rayed and diagnosed and was out within a very reasonable amount of time, on a Monday afternoon.
Great staff.

Source: Google

★ 1

came here last night wait wasn't bad, front desk was nice. I just would like to know why there are no gloves in the rooms and the dr when walking in didn't wash or use sanitizer before putting a stick down my throat. If he would've talked to me and listened to my concerns and patient history instead of laughing at me. I have a history of tonsil infections but i've never had strep in my life. Dr runs a strep and says nothing it wrong with me. Told me to come back in a week to the same place if it didn't clear up. Not everyone has the $$$ to go somewhere twice when they don't want to do their job and take the extra couple minutes to do a damn throat culture. Ended up going to a different clinic after i left which that dr listened to my concerns and patient history gave me antibiotics and ran a throat culture. Looks like the Dr working at UMC last night just wanted a quick pay without doing the work and i'm still disgusted about him not wearing gloves or sanitizing.

Source: Google

★ 1

I rushed my baby in for high fever. I was taken in by nurse Virginia she was slurring and mumbling her words. She seemed under the influence. With my newborns symptoms I was prompted to get to the hospital for better care. As I was being discharged & putting my Google maps in, nurse Virginia threatened me twice that if I didn’t go she would call CPS & that she would check in a hour if I was there. All while wasting my time in my urgent matter. I was confused as to why she said that out of the blue. She began to ask weird questions, but again I couldn’t really understand what she was saying. Not only that I later found out she put incorrect information in my chief complaint after I corrected her twice. I never had a problem & love the staff here until being taken in by her.

Source: Google

★ 5

EVERYONE here from the receptionists, to the technicians, to the doctors are all very kind, caring and professional. Amazing, wonderful people and great service.

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★ 5

Friendly staff very helpful, fixed the problem

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★ 5

I love coming to this quick care. No matter what time I go it’s fast and a great experience even when I feel the worst I ever have. Nikia on the Fort Apache location is the best registration lady I have ever met and she is very great at her job. She makes small talk helps you with the paperwork and explains everything to you. She understood all my converses and helped me through the process smoothly. UMC is lucky to have such a great employee

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★ 4

Friendly staff. Easy check in. Shay at front desk was helpful and cool.

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★ 5

Shay was super helpful with navigating my insurance verification.

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★ 5

Nika got me checked and was nice, quick and efficient. I didn’t wait very long but she still apologized for the delay. This was my first urgent care trip living in Las Vegas and I was a little nervous but I’m glad it was quick and easy. After being checked in I was called almost immediately. The doctor also made me feel very comfortable and the X-ray tech was great as well l!

Source: Google

★ 5

Denise was very efficient

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★ 5

Nika is incredibly welcoming and genuinely kind. Made a doctor appointment a better experience.

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★ 5

Nika was so welcoming and helpful. Definitely made a trip to the doctor a better experience.

Source: Google

★ 5

Just went to primary care Peccole ranch NIKA GREAT CUSTOMER SERVICE GREAT ATTITUDE I RECOMMEND FOR ANYONE

Source: Google

★ 5

Denise G was the most helpful, sweet receptionist I have had the pleasure to meet.

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★ 5

Staff always pleasant,
Doctors listen to your co oceans and make things right. I love this Quick Care. No long wait times.

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★ 5

These two wonderful lady are sooo friendly 😭💕love their energy and vibe super helpful Lisa and her co workers 👯‍♀️💖awesome please come see them very helpful!!!!

Source: Google

★ 1

They do not answer phones...I have a referral that never got processed and I cannot contact this clinic in order to resolve the issue.

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★ 1

WORST PLACE EVER! I TOOK OFF WORK FOR AN APPOINTMENT ONLY TO HAVE THEM CANCEL WHEN I GOT THERE. THIS HAS TO BE THE MOST UNPROFESSIONAL PLACE I HAVE EVER BEEN TOO. NIKA, THE FRONT DEST LADY WAS NOT HELPFUL AT ALL. SHE HAD NO CLUE AS TO WHAT SHE WAS DOING. SHE MIXED MY CHART WITH SOMEONE ELSES AND GOT MY APPOINTMENT CANCELLED. HOW HER AND THAT WIG GOT THAT JOB IS SHOCKING. I DONT NEED A RESPONSE BECAUSE WHEN I ASK TO SPEAK TO A SUPERVISOR ALL OF A SUDDEN NO ONE IS AVAILABLE. UMC DO BETTER WITH YOUR HIRING PROCESS

Source: Google

★ 5

I’ve been using this location since the 90’s (shoutout to Dr. Hansen who was basically my primary care doctor since I saw him more than any of my other MDs). During my visit last week the staff at the desk were so helpful and friendly, and the nurses I saw were also lovely and efficient. I happened to go on a slower day (maybe the rain kept people away?) and I was in and out within 40 minutes. Not guaranteeing that everyone will have that experience every time, but the staff here operates with a sense of urgency without making you feel rushed. They even gave me info about their primary care doctors which I’ll definitely take them up on. They even had disposable masks for adults and kids with a cough, and I was happy to put one on even though I only ended up having a sinus infection. Better safe than sorry!

Source: Google

★ 1

These people care more about how they are going to be paid by insurance than an elderly woman in dire, extreme pain. Seems "QuickCare" is only in name - go to the ER if you need real medical assistance. Zero sense of urgency here.

Update: Waiting for a hour for someone to do something, went and found the nurses gossiping and chatting instead of doing what they should be doing.

I see other reviews about this same gross incompetence in the past, acknowledged by the people allegedly running this place, and clearly nothing has been done to rectify this continued habitual practice.

Rude. Incompetent. Inconsiderate.

Source: Google

★ 5

Source: Google

★ 5

Everyone treated me with kindness and respect last night. 🙏🏻🙏🏻🙏🏻 🙏🏻

Source: Google

★ 2

They tested me for covid and uti. None of the symptoms I described. Sent me home. Come to find out, I was severely dehydrated. They didn't listen to me at all

Source: Google

★ 5

Always prompt courteous and accurate care

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★ 5

Shay, the lady that helped me check in is one of the sweetest people I have ever met. She’s so kind and understanding and she made me feel heard. I was so afraid of coming and being judged but she understood and let me know everything and helped me so much. The nurses and doctors here are also really kind and helpful! Shoutout Shay for being the best:)

Source: Google

★ 5

UMC Quick Care on 9320 W. Sahara Ave is a great option for your health care needs. Staff are so knowledgeable and helpful to take care of your needs! Denise at the front desk is also very friendly and professional. Dr. David Winn is very knowledgeable and has a great understanding about how to treat people! It’s highly recommended to follow him and his team! He is very good at explaining things and he has an excellent sense of what to do when you need help. Thanks again for all your help UMC Quick Care at Sahara Ave good to know you guys! Thank you !

Source: Google

★ 5

Quick efficient friendly

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★ 5

Professional, organized and friendly. I had fallen a few days prior and hobbled in on a very busy Monday morning. I was glad they could see me and waited my turn knowing I would have felt miserable there or at home. The doctor addressed my concerns and gave me an Rx for muscle relaxants. The staff was pleasant and reassured me I could come back if necessary. Thank you.

Source: Google

★ 5

Absolutely, outstanding comprehensive, compassionate and wonderful service. We were visiting from out of town. My husband had an acute medical issue and we were seen and cared for very promptly and efficiently. This clinic is a role model for accessible and outstanding medical care. From the efficient and kind intake person, Shay, to the extremely thorough and thoughtful nurse, Carla, to Doctor Hansen, who was in incredibly thorough, knowledgeable and informative. We got lab results in a timely fashion and the medical issue, which could have rapidly escalated, was resolved. We are so grateful for this exceptional care.

Source: Google

★ 5

5 stars for GREAT SERVICE! Starting with Shay, at the front desk, she went above and beyond helping me in distress. Then the nurse Medel and the Doctor were so compassionate and friendly! Recommend this place 100%

Source: Google

★ 5

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★ 5

Very helpful with setting up my phone to have access. Give her a raise

Source: Google

★ 5

I recently visited this facility and received the best possible patient care! My wait time was less than 10 minutes (even on a Saturday morning). The entire team was polite, courteous, and professional. They made me feel like a very valued patient. A special THANK YOU to Dr. Yeung, Lisa Warren, Medez Carpio, Virginia Mateo, and Edric Yap.

Source: Google

★ 5

Shay was extremely kind and helpful!

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★ 5

Lisa was FANTASTIC! She took the time to explain their services and options available, and even suggested a course of action for my issue. Can’t thank her enough!

Source: Google

★ 1

If you are part of the LGBTQIA community be warned this place is NOT accepting of us. On 10/1/2024 the receptionist told my wife that her insurance is not legitimate(she is on my plan through work) because “women can’t marry women”. I am shocked and disgusted by this place. UMC, do better. Train your staff. Our marriage is legal, she had no right to question that.

Source: Google

★ 5

They were quick and caring

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★ 5

I just want to thank both Shay at the front desk
and Ava Demeter who I was seen by.
They were both so kind and so amazing at their jobs.

Source: Google

★ 5

Lisa and Denise were fantastic to work with. Amazing group of people.

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★ 5

Denise and Gina are super great at the front desk . Very very helpful and understanding and I would definitely recommend coming to this urgent care if needed . Staff is Excellent.

Source: Google

★ 5

Shay was amazing

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★ 5

Shay help me alot with my parents and my siblings. Thankyou. She's wonderful

Source: Google

★ 5

Shay is amazing!! Thank you for her!!

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★ 5

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★ 1

brought our son here, he hasn't been feeling well. it was last minute as well deciding to bring him in. he doesn't do well during dr appts and he has sensory issues as well. yesterday his dad went back with him and of course he was screaming and crying. Some front desk lady named Joy was making a rude comment about my son crying/being loud. So I said out loud, so she could hear, that's my son and that was a rude. She said that out loud while helping a patient, & there's other people in the waiting room. So yes, I didn't appreciate that. Unprofessional. We won't be coming back to this location because Joy wants to be rude out loud. At least wait to make comments when there's no patients around/other people.

Source: Google

★ 5

Lisa was very kind and very efficient making the experience at UMC very enjoyable.

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★ 1

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★ 5

Everyone from the front office staff, to the nurse and my doctor were fantastic. I cannot recommend enough!

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★ 5

Denise who signed in Robert was kind and friendly and helped him relax. Great to have encountered a humane human!

Source: Google

★ 5

Great staff like medel staff nurse

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★ 5

On behalf of Kia Nemoy Brenesell, my Wife, Kia wishes to commend Pamela Y. who is exceptional! Pamela has always gone beyond the call of duty to help Kia deal with numerous issues. Kia values Pamela and due to her help has enhanced the reputation of UMC as had Dr. Fukuda. We are both big fans. Than you.

Source: Google

★ 5

Lisa is the most pleasant person. I’ve had check me in . So compassionate and friendly she makes the check in so quick. Thank you for your kindness Lisa! I appreciate you.

Source: Google

★ 5

Great experience...started with the front desk staff...to charge nurse....the X-ray tech and the doctor.

They all made me feel like they genuinely were concerned about me and my physical ailments.

Keep up the great work!!!

Source: Google

★ 5

My daughter and I just left the UMC Quick Care on Sahara / Piccoli Ranch . This was the BEST OVERALL experience at a Walk In Healthcare Facility EVER . Huge Shout Out to Lisa at the Reception Desk . She was SO NICE AND SO HELPFUL . She immediately put my daughter and myself at ease and was VERY EFFICIENT AND KNOWLEDGABLE .
We can’t THANK LISA and the entire Staff Enough . We were Hesitant to go to Urgent Care due to past experiences at other facilities . I would Not Hesitate to recommend this UMC QUICK CARE to anyone! !!!!!!!!

Source: Google

★ 5

Every visit the whole staff has been kind with great personalities and great at their jobs. Nika checks me in almost every time and everything I just stated she excels at and is a pleasure being the first person I interact with. I don’t dread going to the Dr. anymore.

Source: Google

★ 3

I have been to this facility several times in the past. This particular visit, I neglected to complete the sign in procedure and wasn’t called for checkin. My fault. When I inquired as to why I hadn’t been called, I was told I hadn’t completed the sign in procedure. I was told that it wasn’t uncommon — that people miss the final step. When I gave them my name, the lady said, “oh, there you are. Our system indicates you started the sign in procedure, but didn’t complete it.”
So, they knew I had attempted to sign in, they know it’s not uncommon to not complete the sign in procedure, they know that there are people waiting who won’t be called until they, the patient, inquire as to why they haven’t been called.
So why don’t they routinely check when they see a name that attempted to sign in but didn’t complete the sign in procedure. I guess that might be considered “thinking outside the box.”
Finally, my point to this diatribe is this; if you have to complete a sign in procedure, anywhere, simply do it twice. You can’t do the second one if you complete the first. The reason this is so lengthy is because I had lots of waiting time.

Source: Google

★ 5

Nika was awesome super efficient and professional

Source: Google

★ 5

Great staff, attendance to the issue, quick response.

Source: Google

★ 5

Lisa is amazing, kind and helpful to my son and me! We had been seen at the Spring Valley on April 7th, but much was left undone. Lisa updated my information that was supposedly done on the 7th,NOT. We explained the issues and Lisa got my son and I in, we saw the doctor immediately and explained to him and we felt listened to and helped! We have gotten all the meds we needed are home resting take meds as directed. I am so grateful to the UMC Quick Care Pecole Ranch Location, especially Lisa for listening, being kind and helpful. I have lived in Las Vegas for 27 years and UMC has been our home for treatment whether it was quick care or hospital. Lisa definitely gave me that family feeling again! Much love and many thanks!

Source: Google

★ 2

The lady I spoke on the phone with was nice, but all the reception ladies had an attitude and didn’t say things very nice.

***edit, second time going there and they are still rude. They honestly do not listen to you and what you are asking for.

Source: Google

★ 5

Hello… I’m writing this review for James G who was in the UMC urgent care on 4/2/24. Dr. Yeung, Veronica, Kasper, and Priscilla all had great bedside manner and great patient care. He felt listened to and not rushed through. Also James was at urgent over the summer and the Dr and the nurse asked how things have been going since then. To remember a patient from over the summer at an urgent care where many people are seen on a daily basis he thought was amazing.

Source: Google

★ 5

Wonderful

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★ 5

The treatment that I got was not only wonderful, and very compassionate about how I was feeling from Dr Yeung he was clear of what was wrong with me, and spent more than enough time to explain all that was needed about me. Thank you to him the nurse Veronica Kasparov I only saw her at the end, but she, too, has a wonderful bedside manner. Thank you to them both we will be returning hopefully not soon only when needed lol We will recommend them to our friends and family

Source: Google

★ 2

I saw Dr. Fukuda for annual check up. The doctor was okey, but the one of the receptionists, the black woman was very arrogant and bossy. I have no idea why she can act that way to patients/clients. If there is no patients, no salary, no job. Those people are just helping their self to lose their own job. Just be nice, and don’t be bossy, very easy to do. Nah, I don’t go back there.

Source: Google

★ 5

Source: Google

★ 5

Appreciate the quick, compassionate and effective care received by the team, especially Dr Yeung, nurse Veronica and Christopher.

Source: Google

★ 1

I read many of these reviews before posting my own opinions. After twenty minutes past our appointment time for primary care. We approached the front desk and was notified that there's still one more patient before us to see the DR. So we got taken back about 35 minutes past appointment time. Jasmine the medical assistant was great. Good person, caring. Their scale for weighing patients was 34 pounds different then the one we use everyday. Her weight was never rechecked. The experience with Dr.Panner was very poor medical treatment. No bedside manner. Doesn't really care. She never checked the things doctors are supposed to do. Never listened to heart or lungs. No eye, ear, or nose check. Didn't check her feet. Wasn't concerned about the weight my sis added due to pain from her arthritis. This is the sad when a doctor she referred my sister to. She forgot that doctors name three times during the visit. Then instead of updating the referrals for the two doctors my sister sees. She decided she would make us wait until she saw at least one other patient first. So we said we were leaving. We were told that the referrals would be in the patient portal by the time we got home. They weren't. Now we see if they get them in before the weekend. ZERO stars. Would be happy if contacted about this doctor. They did manage to get the information into the patient portal. One last thing and because we don't drive. We tried setting up this appointment as a video visit to save some money. They offer this service but had an excuse why they couldn't schedule it that way.

Source: Google

★ 5

Fast, thorough and kind! Great nurses and easiest check in. 5 stars!

Source: Google

★ 5

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★ 5

Friendly and experience providers and medical staff team. always 1 visit problem solved.

Source: Google

★ 5

Just got back from UMC Quick Care - Peccole Ranch. I had been in there Friday morning, but walked out due to the waiting room being entirely full. Tried again today, Sunday, and there were only two other patients waiting! SCORE!!!

Everyone working there was super friendly and professional; starting with Denise at check-in, nurse Priscilla and lastly Dr. Yeung. I was prescribed antibiotics for an inflamed/infected uvula that started after being under anesthesia and lidocaine to ease the pain/discomfort. If this clears it all up, I am extremely satisfied with this team and facility.

Source: Google

★ 5

Can I give 10 stars? The best care experience I’ve ever had! I went in on a Saturday about 10am. Was seen in about 5 minutes, had by in-house lab results in another 5 (even notified me on my app before the nurse came back in) and had my prescription already sent before I left. All with cheerful, knowledgeable medical professionals.

Thank you to NP Mariz, Veronica, Priscilla and Kaspar!

I will go nowhere else for my urgent care needs!

Source: Google

★ 5

Source: Google

★ 5

I had an allergic reaction and broke out in hives. I came in to get to get some help and was met by Lisa who was very polite, signed in and in a short time was brought in by Priscilla. She was very supportive and her kindess made a big difference. Shortly after, Dr. Yeung came in and he recognized me from treating my years earlier. He was very caring and supportive and I felt like I was in great hands. He was able to find what was needed to help me which put me in a comforting place. Veronica, came in to discharge me and went over all the details and perscpriptions to make sure I had all the info and support needed. Grateful to all of you. You made a difference in my life! Please keep sharing your heart, you all make a big difference in our world.

Source: Google

★ 5

Source: Google

★ 5

Being new to the US, dealing with the healthcare system can be challenging. But Lisa at the Peccole Ranch clinic took the time to really help us, going above and beyond to make sure we had a pathway for treatment. It’s this sort of service that makes a huge difference in patient outcomes and we gratefully recommend this clinic.

Source: Google

★ 3

I met Ron, APRN, and what a guy with regards to bedside manner. He was not able to treat me but said it was against policy in the case of severe alcohol withdrawal.
I was OK with his not being willing to prescribe a long acting benzodiazepine and left shaking and emotionally troubled.
I just went through his notes and now pissed. He said I reported a bottle of wine a DAY AND IT WAS A BOTTLE OF HARD LIQUOR A DAY.
No wonder I was at high risk for Delirium Tremons and he thought I was just a $4 a day wino. I am a $7 a day alky. I detoxed myself over the next 75 hours by drinking small amounts when very shaky and confused. No withdrawal and no ETOH for 48 hours.
Ron you could be a great healer but you sent me home to possibly have a seizure and its sequelae by policy you agree with by working under the standards for the pay.
Your nurse asked what liquor I drank, and I said all types. She tried to clarify for the record and said, "vodka, jin,..I answered all "40% ETOH or better." She should have understood that but didn't. The real problem is, if Ron knew it was hard liqor and not wine, he still would have sent me home to possibly perish.
Ron, step up to the medical community and stop concentrating of bandaids for cuts and a paycheck. Love Dr. Hanson.
Thank you for the extended beside service, I mean that.
UMC sucks by policy and I was overdosed x4 narcotics after they explained I could NOT have 2 together? MOD please respond to that claim. MAY 8, 2023, BETWEEN 0947 AND 1002.

Source: Google

★ 1

Facility offers less than a regular doctor's office as far as capabilities. They have no ability to do bloodwork or ultrasounds.

Was prescribed medications that are OTC. They lack skilled staff and diagnostic equipment to treat urgent matters even though they call themselves urgent care.

Save the cost of your visit and just go to the ER.

***update***
Improper diagnosis from facility after going to ER. Could have been significant health impacts including death according to ER doc.

Forewarned is forearmed.

Source: Google

★ 1

Trash goto carenow.

Source: Google

★ 1

5 stars for the reception folk up there that were friendly, talkative with us, and very sweet ( a blond women with a little pink in her hair, and then a women with dark short hair - we appreciate you guys ).
1> stars for the doctor that GRABBED my fiancés boil that we came in to get looked at because he PASSED OUT from the pain of it, I had to physically pull the doctors hand away from my fiancé as he screamed for him to stop. I understand needing to “access” the problem and check the boil out, but NO ONE that’s ever checked on it has ever just reached pinched it and not cared that the patient was SCREAMING in pain for them to stop. I find it very frustrating and unsettling that a doctor would come into the room knowing a patient passed out due to pain and they would purposely squeeze and pinch the infected area and not stop when asked to. Then the male nurse I told about the incident told me “he’s the doctor he’s supposed to access it” and yes he is supposed to access it, but not one doctor has every accessed the boil that way and we’ve never had to physically remove their hands from my fiancé. Therefore, I am very aggravated with this interaction. I’m thankful he was given antibiotics and pain medication, but this is the second time we’ve come to this urgent care for this matter and this is the first time we’ve had to deal with this. I’m not sure what doctor was there 5 years ago during our first visit but y’all should get him back. He was MUCH gentler.

Doctors name was - Dr. Meneleo Jaojoco, MD.

Source: Google

★ 5

Check in was quick, efficient and friendly. Thank you Lisa! Saw a doctor within minutes. By far, the fastest I’ve ever been in and out an urgent care.

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★ 5

All office staff is incredible especially Denise J. I’ve got taken in right away and the whole process with the doctor and signing was less than 15 minutes. Dr. Hansen was amazing.

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★ 1

If I could give zero stars I would. Awful staff, incompetent doctors, and all they care about is getting your money. Waste of time. They gave me allergy medicine when I have sores on my tonsils. I call to ask why and not a single person could answer any of my questions. I then ask if I can speak to someone who would know and she just says no. Doesn’t explain herself or anything. Dr. Hansen and his urgent care staff really need to step it up.

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★ 5

Dr. Winn and nurse Veronica were both so wonderfully in caring for me :)

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★ 5

I came in feeling awful with symptoms of strep throat. The two ladies doing the registration, Lisa helped me, were so great! Helpful, friendly, attentive, and just great humans! They treated everyone with the same amount of care--from the mom with a kid puking in a bucket to the older lady buckled over in pain.

The medical team was also very friendly, thorough, and attentive. Got me the care I needed and got me quickly on the road to recovery!

If the need arises, the UMC Peccole Branch will be my first stop!

Thank you all!!

Source: Google

★ 5

Went here to get checked out after a car accident. The entire staff from check in to discharge was very professional, clear and caring. I felt very comfortable here. Thank you to this staff.

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★ 5

The staff made me feel cared about. From the front desk to discharge, everyone I came in contact with was wonderful. Dr. Michael Hansen was caring and compassionate. Thank you for the extra blankets.
Virginia,Edna and Edric and Dr. Hansen, thank you for making me better.

Source: Google

★ 1

I had to pay a co pay and then the girl said I ain’t trying to get Covid I got 3 boys ! #rude

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★ 1

Always have a bad experience with receptionist. The old red head lady was extremely rude & not helpful at all. Will NEVER be returning there again. She even cussed at me & asked me was I crazy.

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★ 1

UMC deserves 0 stars!!
Kristine Plummer is the most unprofessional nurse I've ever met.
Failed to diagnose me after seeing her..
My condition worsened immensly throughout that waiting period.
I'm going to be contacting a lawyer regarding this entire situation.
Since Nurse Plummer doesn't want to contact me after 5+ DAYS of waiting for a phone call from her.
She's also a LIAR who doesn't care about her patients. All she cares about is the almighty dollar !
I've never come in contact with someone who is in the medical field that truly could care less whether or not you are in serious need of help.
She will make sure to have you tested for medical issues that you don't even have in order to make more money off of you.
Nurse Plummer doesn't abide by the nurse code of ethics whatsoever.
Nurse Plummer doesn't have any business working in the medical field at all.
Please take every negative review you read to heart.
Avoid this place & Nurse Plummer like the plague.
No one at UMC is there to help you. Just to take your money & dissappear under the guise of always being with a "patient."

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★ 5

This is the best doctor's office experience I have ever had. I see Dr. Panaar for my primary care, and I frequent the quickcare area for day-of issues. I have never had to wait longer than 30 minutes to be seen after walking in, and they have great wi-fi so I usually just work while waiting. Denise G., Veronica, Priscilla, Jackie and Dr. Yeung are just amazing. They are kind and offer excellent service and care.

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★ 5

Dr. Hansen is amazing! All the staff is very helpful and friendly. We were in and out within 1 hour and that’s with 4 people ahead of us. Thank you for your service!

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★ 5

What a great experience! Everyone from front desk to nurse to Dr. was so nice! We’re from out of town and they took great and fast care of my kid with strep throat! In and out as well! Very thankful 🙏

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★ 5

Always great service when we come here. From the receptionists, to nurses, to providers. Thank you! Clinic is busy but staff does a great job at managing what they can do for their patients when busy.

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★ 5

I went to this walk in a couple weeks ago during a weekday morning. The wait was to be expected but the check in process was easy and the front desk worker was so kind! I was seen shortly after checking in. Dr. Yeung did such a great job. Was kind, understanding, listened to all of my concerns, and gave me such amazing medical care! I would highly recommend this location!

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★ 5

We are here from out of town for the holidays, unfortunately i got a really bad ear infection and was in a lot of pain, the wait in the waiting room was a little long but the lady who checked me in was so nice and helpful with checking in. Then i was taken back and saw Dr Hansen, he was so understanding and nice. It was refreshing to have a doctor who actually listened to what i had to say and took my pain seriously. Thanks again!

Source: Google

★ 1

Went today waited over an hour to get registered, finally got checked in said I have a cold sent in medicine. Pharmacy was on “back order” for the cough medicine I had already waited 5 hours for them to fill, so I had to call umc again the front desk lady was very rude about it saying she’ll take a message had to call back another 2 hours later she took another message and the charge nurse told me to an OTC medicine I told them I already took and didn’t work and basically told me oh well! Both front desk lady and charge nurse were rude and didn’t care one bit!!!!

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★ 1

Please don’t go to any urgent care if you are seriously hurt or fell. First I was in level ten pain and told the nurse at checkin. After an hour of waiting I had to ask for pain medicine. They finally gave me pain medicine and anti-nauseous medicine. My body was going into shock. Then the X-ray tech came to get me before my pain medication was fully in my system. I was screaming in pain while getting my X-ray. She told me to hold my leg straight and still. My leg was shaking in excruciating pain. The doctor told me I didn’t break my leg. I was told I have torn muscles. Not a broken leg. They sent me home with ibuprofen and told me to call desert orthopedic if I wasn’t better in a couple weeks. I knew something wasn’t right so I called desert orthopedics first thing and thankfully got a same day appointment. The orthopedic doctor said there was a shadow on my X-ray and was concerned I was a break. After getting more/better X-rays I was told I have several breaks in my leg and knee. I was given a brace and stronger pain medicine. The urgent care doctor called me two days later to apologize saying the radiology report showed a break! He even said if I went to the ER I would have been told the same thing! Urgent care should only be for colds and flus. The hardest lesson I’ve ever learned!

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★ 5

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★ 1

Should be renamed UMC Slowest Care in Las Vegas

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★ 5

Jeanie is a amazing employee she was extremely helpful when no one was at the other offices was willing to help me thank you so much UMC is lucky to have you.

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★ 5

This place is great. Had a sinus infection and they got me diagnosed quick with proper prescriptions. Will use them in the future. Brian B

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★ 5

Such a fan!! From beginning to end!! My tooth cracked and my face ended up swelling up. I was in so much pain and didn’t have my insurance card. My dad called I believe it was Lisa was so kind and asked what insures I had. Then she told us to have my ID and she’d help us when we got there. Sure enough Lisa and I want to say Priscilla? (Sorry if I mixed everyone up!!) They we’re dreams!! So kind!! So calm!! And so attentive to not just me, but everyone there!! When I went into the back I believe it was Kasper who helped me with my blood pressure and weight. So kind and worked so fast!! They got me into the back and only a few minutes passed and another nurse came in to give me the HIV test I requested and she was all smiles. I want to say Veronica was the nurse. She helped me feel so at ease because was explaining everything she was doing. I was even given a packet with information and condoms!! Austin Golding was the PA that saw me and he came in shortly after I was finished with my test. He explained to me what they could do for me, how I should go about taking care of my tooth and the antibiotics I’d be picking up and taking. They sent the prescription straight to the Walmart pharmacy near my house. When I left I felt super at ease and went straight to Walmart after. If and when another emergency happens, definitely going to that UMC quick care again!!

Source: Google

★ 5

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★ 5

Dr was very pleasant took the time to listen to concerns nurse was very nice.

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★ 5

Unfortunately I had to make a visit to the QuickCare today. Front office staff were friendly, nurse who took my vitals was ever so kind and Dr. Nguyen was so thorough. It was a quick visit but so appreciated the kindness given by the staff. Thank you!!

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★ 5

My son had an allergic reaction and we went to the UMC Quick Care and Dr. Hansen, Veronica and Pnscilla Neeka, helped him right away, they were so nice and friendly, I was so surprised that the way they took care of my son right away. I definitely recommend for you to go there.

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★ 1

Updating my old review. Last week I gave this place 2 stars because "doctor" Hansen was rude and inconsiderate with terrible patient handling. But today we took our 2-year-old child to a real doctor, and found out that doctor Hansen also has misdiagnosed our child. After 2-hour wait in the waiting room, $50 co-pay and his rude conversation, because of him, we gave our child antibiotics she didn't need for 4 days. (Pharmacy bill was also $27 with insurance). Of course, the situation with our 2-year-old didn't get any better. So, now I am giving 1 star to the place. I will never bring my children here ever again.

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★ 2

Terrible doctor (I think Dr. Hansen). If parents bring their 2-year-old to wait 2 hours in the waiting room and see a doctor, it means they are concerned. When they ask you "how you can tell it's not something worse" (no matter how ridiculous it is to you), you could do better than "because it's different. I went to school, and I know" and walk away from the patient. It would be nice as a parent to get a short explanation, so we know what to look for the next time or sleep better in general. We were not making a statement, or questioning the doctor, only asked how "different" it is exactly. Doctor literally waived at me with rude gesture and walked away. That's all we got after a 2 hour wait and $50 co=pay.

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★ 1

I am terribly ill with brain fog and a fever over 103. It's required I get a Covid test so I call ahead of time since it's my first time visiting this location and I wanted to make sure to follow any procedures and ask some questions.

The lady who answered was incredibly rude and short with me. I hung up and decided to go somewhere else where I'll be treated like a human being. The last thing I need when I'm dealing with a brutal fever is attitude. I saw the reviews on here and that should have been the first warning sign, but I like to give places a chance and judge for myself. It's clear the reviews aren't a mistake.

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★ 5

Always friendly and professional

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★ 4

Wait wasn't more than 20mins yesterday. Very welcoming and kind Front Desk Help. The Doctor and M.A. was very concerned and listened

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★ 5

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★ 5

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★ 5

Was quick and such friendly service. Definitely recommend.

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★ 1

This place is awful. We called before coming in and they said there was no wait. The person who was there long before me had been waiting over an hour so they were clearly busy and lied. I waited 45 mins in the waiting room and saw one person go to the back. I don’t care if it takes an hour to be seen but don’t lie and say you aren’t busy. Had to leave and lost my $35 copay

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★ 5

Everytime I have been here, unless it’s out of their control, they are very quick. They’re always very caring, warm and thorough. PA Sanders, Veronica, Priscilla & Kaspar we’re all amazing today. Thank you!

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★ 1

Slow and inefficient they close 3 hours early and dont even set appointments for next day thinking about how it could inconvenience people who need to be seen they are wasting peoples time and not informing them before getting there.

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★ 4

Great service , APRN Arlyne had patience with my family in the quick care. It was not a quick stop, because they take time with their patients. Thank you. 😁

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★ 5

I unfortunately was exposed to covid and came down with symptoms so I came in as a walk in. The covid safety protocols were great and easy to follow, all of the staff was very kind and helpful, and the doctor (I saw Dr. Yeung) was awesome. I would definitely recommend this location!

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★ 5

Very clean. Front desk staff is super friendly. The nurses are all very sweet and caring. They took the time to explain my medications and possibilities of what to expect and if I need to come back. My nurse practitioner even called me on their day off to make sure I was receiving the correct care.

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★ 1

My son went to the door at 7:30 and the doors were locked. He called and was told they were closed. I called and was advised that they take patients until 8:00 but closed early because they had a busy day. Wish I could do that at my job!!! Normally excellent service but disappointed.

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★ 5

Got sent home from work because I have a cold 🤧 being extra cautious red rock is asking everyone even if your vaccinated to get COVID19 test, I went to UMC QUICK CARE and Veronica the nurse was super awesome and showed lots of concern. I waited to be seen by Dr. Yeung who did my test he was also very concerned very patient wanted to know exactly how Iv been feeling. I give them an excellent rating because they are awesome. Thx 🙏 you very much staff ⭐️⭐️⭐️⭐️⭐️

Source: Google

★ 5

Recently I had to rush my 9 year old in due to a broken collarbone. My son was in so much pain that I could barely get him to walk inside. Lisa up front was so wonderful and helpful through this stressful process and Dr. Hansen was one of a kind. He was attentive to my concerns, professional, and kind. Edric was our nurse and he was so knowledgeable at answering any questions I had as well as friendly. James in X-ray was fast, efficient, and compassionate with my son. He made sure to move things to get a good angle and to keep things comfortable for my child too. All around a fantastic experience under the circumstances!

Source: Google

★ 1

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★ 1

It took 30 mins in the room for the dr. To come in...he was literally in there for 2 mins then waited 30 mins for a prescription...unbelievable...drs were just sitting talking about football the whole time

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★ 4

The staff was very helpful.

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★ 1

Very bad service. Not recommend at all. First, they refused let us wait in the lobby, which we don’t know why and there are other patients who were able to warring in the lobby. The doctor came for five minutes, and told me to go to hospital, and when I told them I don’t want ambulance, their attitude changed all of sudden, the nurse shut the door and left. I can’t believe UMC has such this kind of service.

Source: Google

★ 5

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★ 1

I am understanding of busy days at an urgent care, but what I will not abide by is the lack of communication and service at this facility. This afternoon, I brought my boyfriend’s 5-year-old son to this quick care because his ear was hurting so badly that he was crying hysterically on and off due to the pain. We arrived at 2:30, coming out of a car in which the A/C went out while we were driving, so it was hot. He showed a fever (which subsided after he was in the air conditioning for a few minutes). The front desk was very short and matter of fact; knowing I am not a legal guardian, I was well-aware of the extra measured that would need to be taken in order for them to proceed with treating my boyfriend’s son. Regardless, the staff was incredibly condescending when I was open about the situation and accommodating to all of the circumstances (I provided insurance info, verification info for both his mother and father, and always spoke to them with respect). We were placed in an exam room separate from the lobby due to the “fever,” which I understand regarding COVID precautions and the safety of others. However, we were in that room for over an hour before someone from front desk staff even called me to go over registration info all the while other patients were walking in and getting checked in no-problem. I would like to mention the woman Denise who works at this facility, as she was absolutely stellar in her etiquette and her professionalism. Thank you, Denise, for being the one individual who didn’t make our visit to the office uncomfortable. Moving on, the nurse Priscilla did not visit us until around 4:30, during which she took my boyfriend’s son’s vitals and whatnot. When she entered the room, she was incredibly condescending in her communication with me, in which I had to repeat the entire situation to regarding who I am in relation to her patient. She was completely unprofessional when she spoke to me, reminding me of the fact that I was in no legal right to bring my boyfriend’s son to receive medical care (again, I understand the legal circumstances, but I am not going to let this poor baby suffer for hours in pain; he needed help). I was incredibly displeased with how she was prying for information that was not necessary, including my age (I am an ADULT) and my relationship with my boyfriend and his son. It felt like I would have received more respect if I just said I was the babysitter. We left a little after 5:30, totaling 3 hours we had been there without anyone communicating to me what was going on regarding wait times and such. I understand individual patients having varying needs, but knowing how long this poor little one was going have to spend being in pain, antsy, and bored out of his mind in an exam room would have been helpful. Both his mother and his father were displeased when they heard how the entire scenario unfolded. Horrible experience.

Source: Google

★ 5

This place is great! I now live across town, but this is the place I come back to. Dr Yeung is a really nice doctor, and listens to you. Thank you all! Such a great staff here!

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★ 5

Very professional and caring staff from nurses to doctors.

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★ 5

This is the most consumer-friendly medical facility ever. I am always greeted with a smile and my issues attended to properly. Today I was checked in by Denise, had vitals taken by nurse Veronica, and saw Dr. Yeung. Each one treated me with compassion, caring, and confidentiality. Bravo to this Quick Care.

Source: Google

★ 5

Excellent care great Doctors!

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★ 1

Dont come here!!!!! They will let you wait 2 hours! Even if its just 2 ppl before you. I came here a few time because its closest to my home ! Big mistake! Better drive to some place else instead to die in the room!!!
Stay away from this place!!!!!!!

Source: Google

★ 5

I was in and out pretty quickly, and the staff were all pleasant and knowledgeable.

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★ 5

Went to Quick Care, Staff was good and Dr. J Yeung was excellent. He explained every thing and answered all questions I had. I would want him for my Primary care Dr. if I could

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★ 1

Extremely rude nurses
So unprofessional
Staff was argumentative while in front of a minor
I could not believe how poorly we were treated
Horrible experience
Someone needs to look into these nurses

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★ 5

I had a great experience at the UMC Quick Care at Peccole Ranch. Jolena at the registration was great and check-in was a breeze.

Dr. Hansen and the nursing staff, Virginia and Edric were very friendly and made me feel at ease throughout my visit. The entire process from check-in to discharge was very organized and efficient. I was 80 percent better with the treatment plan of this fine staff in less than 24 hours. James at X-Ray was also very professional.

This quick care also follows solid COVID protocols to ensure patient safety with easy to read signage. Overall, the staff is very professional. I would HIGHLY RECOMMEND this quick care to anyone!

Source: Google

★ 1

Unbelievable! I have a 10:05 appointment, I checked in at 9:45 and still waiting!

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★ 1

Hi my name is makayla and I go see doctor panned over there she is not a good doctor she haven’t approved for my insulin yet it’s been over a week now I called medicaid on her I find me a new doctor this don’t make any sense she taking this long just approved my meds and even my own doctor in lake Charles never took this long for my meds.

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★ 5

Staff was friendly and courteous. Ms. Dee was an angel. She brought me a warm blanket and made me feel comfortable during an otherwise awkward visit.

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★ 2

Waiting time is too long more than one hour

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★ 5

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★ 2

I would give the front desk people a 5 star I really liked that experience, but the doctor was not a good experience. He didn't even let me finish telling him everything that was wrong while the whole time he kept interrupting and giving me a wrong diagnosis which I know that wasn't the problem.

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★ 2

Chaotic

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★ 4

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★ 5

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★ 3

Bad wait times, and the lady at the front desk, Jean, was wearing her face covering over her chin. At one point she told me, "I'm not really a mask person", which just seems insane to me, given the current crisis and the fact that she's a medical professional.

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★ 4

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★ 1

Go anywhere but here. 2 hour wait. They wont tell you how long the wait is before you yave already wasted an hour . Your time literally means nothing to them. I will say again . Go ANYWHERE other than here.

Update. It was over a 3 hour experience and to top it off. They took someone back before me that showed up an hour after me. Enraged.

Source: Google

★ 1

Terrible, rude and extremely passive aggressive staff...especially the front desk "girl". She should be fired for her horrible treatment of innocent patients. Do yourself and your loved ones a favor and avoid this place at all costs!

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★ 1

Please avoid this place for any reason. This is serious friendly advice.
Not only you will save your money and time but you will not get misdiagnosed like they did with us 3 times.
3 times they misdiagnosed my wife and child. 3 times!!!
3 times they sent them to Summerlin ER because of "serious condition" which later proved false and totally different from what they said.
3 times we had to pay unnecessary ER fees that cost my family thousands of dolars because people at this Urgent care were not able to get a proper / wrong diagnosis.
Even people working at Summerlin Hospital told us this is not first time they hear bad stories about this place.
How you can misdiagnose obvious flu symptoms for appendix? How you can misdiagnose pinched nerve for kidney stones?
Ok, everyone can make mistake (but not 3 times) but why telling us to go right away to ER when this could be dealt by regular family doctor or specialist and cost us thousands of $ less?
We are thinking about getting lawyer and our ins already flaged this location.
And the best I left for the end !
I called them day after our last visit and asked for the manager.
Manager said " We don't have ability to check if child/adult has cold/flu. At our location we can not do that test! "

Source: Google

★ 2

I waited over 4 hours to see the doctor, for a sinus infection. Then she tried to talk me out of antibiotics! I will avoid this place at all costs, and go to another Urgent Care first!

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★ 1

Waited 2 hrs to check in. Then other people are allowed in front of people who already checked in. This place already has so many negative reviews, they should know by now their processes are not working and they need to change.

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★ 5

Extremely friendly and helpful staff, professional and quick to get me back. Very happy. New location.

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★ 5

Cameron was super duper nice. As someone who has been sick often, I can tell who actually likes their job and is there to help. He was super compassionate and helpful. The wait wasn't terrible despite how busy they were. I heard him cheerfully help everyone that went up to his desk. Dr. Hansen was so easy to talk to. He actually listened to what I had to say and had me on an IV super fast. I have never had such a pleasant experience at an urgent care. Thank you guys so much. You are all amazing

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★ 1

This as been absolutely the worst experience I have ever had in my life even before seeing the doctor. I’ll tell you exactly how much I waited before being in the doctors 2 hours and 15 minutes just to check in to the facility to be seen, It’s 2:45 now and I just entered the Doctors office. Even without being seen this experience is enough to deter anyone away. Honestly this place is extremely under staffed and patients suffer for it. But I will say the front end staff is extremely nice.

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★ 5

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★ 5

The staff were all very welcoming and I felt like the doctor spent an appropriate amount of time with me based on the health concern I had.

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★ 5

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★ 3

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★ 5

Amazing clinic! The wait time was reasonable.. the front office staff provided my daughter with an ice pack during our wait. Once we were in the back the doctor was great, she took care of my daughter, explained everything to her and made her feel at ease! also big thank you to the x-ray tech who allowed me to stay with my daughter during her x-ray since she was scared. We were probably in and out within 2 hours and that includes waiting on x-ray images. Thank you so much Dr. Priya Kothari and staff! We also got out referral to the orthopedic physician in a timely manner.

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★ 4

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★ 4

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★ 1

DONT GO HERE UNLESS YOU WANT TO BE MISDIAGNOSED AMD MISINFORMED.

My friend and I went here to be taken care of. While I was being helped by this sweet nurse. I can hear my friend being help by a snooty nurse. My friend, unlike myself, didnt have insurance and was told to put down a deposit which she couldnt affford. Okay fine, that sucks. Sje cant afford it. BUT THEN... My nurse kind of got annoyed with the nurse helping me friend. Asking why she didnt tell her about the options she has a right to, for people of low income. After stammering over her words. That lazy nurse said she could call my friend back up to the counter to inform her. My nurse shool jer head at the situation and told the lazy nurse to pray non of that mess came back to bite her.
At this point, we've been there for nearly four hours. I finally able to be seen. I had tightness in my chest and sharp pains when breathing. The doctor told me i must have a cold, which is causing my shortness of breath? But didnt explain what could be causing the pain? So i asked him about the pain and he said its because I'm over weight. Okay, fine, I am. BUUUUT, I had many cold this past year when I was a lot heavier and I was pregnant at the time. I knew i didnt have a cold and I knew it wasnt because of my weight. So i left there, after four and a half hours with no answers amd a fuxken list of OTC cough meds to take.

I WENT SOME WHERE ELSE AND TURNS OUT MY SYMPTOMS WERE BC IM ANEMIC.

If you want to feel left unheard and hopeless. By all means. Go hear. This happened yesterday. 7/23.

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★ 1

The doctor I saw was rude and didn’t want to listen to understand the problem I was having. She basically said they couldn’t help me and I needed to see my PCP. I have no idea why I even wasted my time.

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★ 1

Billed me $300 to tell me I had a sore throat. Their accounting department is impossible to reach so I cant reconcile this bill.

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★ 5

The entire experience was very pleasant. The whole staff was so gracious and professional. Doctor and nurses treated me kindly. Experts at their expertise..
I learned a great deal about our current process of insurance too !
God bless you.
L. Casey

Source: Google

★ 5

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★ 5

Turned what was a unpleasant evening into a positive experience. Called ahead with my 2 yr old screaming in the back ground with an unknown arm injury. Came in and prepared to wait patiently as there was a busy waiting room full of patients. The staff heard my daughter’s sniffling about her “hurt” and rushed us to the front of the line and back to see a doctor. The nurses, PA, radiologists and doctors did everything in their power to help both my hurt 2 yr old, and impatient 6yr old get through the ordeal. Luckily some quick treatment alleviated the pain, and my daughter was back to laughing and smiling in our way out the door. Thank you to everyone who stayed after hours to help us.

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★ 1

Quick care?? Yeah okay. 1 person ahead of me and I been here forever. Smh

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★ 1

Don’t be fooled by the title of this facility. It is certainty not “quick” as it says. I am not a resident of Las Vegas but I needed medical advice for a bronchitis issue I’ve been dealing with for some time. When I walked in, I felt like I was in the movie Beetlejuice where you take a number. The waiting room was packed (this was at 9:30 am on a weekday). I was told to write my name on a sticker and sit down. People came in with appointments and the room kept getting more crowded. I finally asked the front desk if I missed my name being called after waiting 45 minutes. They didn’t even get to me yet she said. What? This was just for checking in! I got up and left. That was just BS.

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★ 3

Receptionist staff very personable, empathetic and friendly. However nurses and doctors not so much. Waiting to be seen is expected but showing comfort and checking up on patients while they wait is preferred. After seeing the doctor i also had to wait an additional 40 minutes to be xrayed. Patients that arrived after me to be seen were xrayed before me and discharged. The doctor gave me my results poorly and told me a nurse would be in shortly to get me out because i had waited long enough. No i waited another 30 minutes!! Just for a splint!! I had to go in the hall stop a nurse to get a splint. The doctor told the nurse the Wrong information. No surprise there. So i had to wait again. Poor service, will never revisit.

Source: Google

★ 5

The staff and Dr Hanson were amazing!! I was In and out under 45 mins and went in abt 4:45pm...

Source: Google

★ 5

So far I have had a very good experience with this facility. Everyone at the front counter are super nice. Lisa helped me this morning even though they had computer issues the night before. The nurses are extremely polite and made me feel comfortable. The doctor was funny and put my mind at ease. I will continue to come here if there is an emergency, thank you to everyone who works here!

Source: Google

★ 1

If they still have that Dr jack Yang at this location, I will never stop a foot inside of that place , rude , Arrogant , Obnoxious this is my last time going to this place ever because of he obnoxious this is my last time going to this place ever because of hIm, he need to know this is United States of America not the third world whirl

Source: Google