★ 5

It was good, very organized and fast. One lady needs an attitude adjustment but overall people very nice and very helpful.

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★ 5

My procedure was a breeze thanks to a wonderful staff. I was very nervous but everyone was so friendly and willing to answer all my questions and concerns. The nurse Chris was especially great, as well as dr Bennett who did my anesthesia.

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★ 5

The staff was very helpful and the doctor and nurses got the job done.

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★ 4

Had my colonoscopy today. The check in was smooth and all the people there were very friendly. The waiting area was a bit crowded which is understandable, once the nurses took me inside , everyone was very friendly and thorough and the procedure underwent smoothly without any issue.

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★ 5

The staff was awesome. Check in was quick and easy. The nurses and caregivers in the back were AMAZING!! Very friendly and helpful. There was one young man that heard i might be pressed on time to pick up my grandson from school. And he moved me up in line a little bit to make sure that i was out in time. I cant remember his name! But thank you so very much for that. THESES PEOPLE REALLY DO CARE ! Very pleased with my visit to Vally View Surgery Center. 10 stars 🌟

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★ 1

Your facility is awful. Forgive the pun of calling the place where you got your colonoscopy a shitshow, but here we are.

Your waiting room should be condemned. And making me show up 75 minutes before my procedure started only underscores how thoroughly incompetent your set-up is. Your medical license should be yanked.

Avoid if you can. McDonald's has better customer service.

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★ 1

Be forewarned: IF you have a procedure here, don't be surprised to get a refund check for any amount do back to you 14 MONTHS LATER. What a way to run a business!

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★ 5

21 year old female-
appointment was at 9:15 and i showed up around 7:40 and was done with the entire procedure by 8:45
I was very nervous about my endoscopy but the anesthesiologists and doctors and everyone involved were all super kind and calming, it ended up being very easy i had no side effects or issues post operation.
I did end up removing my facial piercing but they offered to tape it up for me to prevent them from closing up if that’s important to you (vertical labret piercing)
from being taken back for the procedure to finished it was a total of 20 mins once i was out the door.
the place seemed crowded but not dirty, lots of reviews mention long waits but i was seen and finished early, seems to just be a gamble if they’re on schedule or behind and I got lucky lol

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★ 1

​EXTREMELY POOR EXPERIENCE AND SEVERE NEGLIGENCE AT VALLEY VIEW SURGERY CENTER. DO NOT RECOMMEND THIS PLACE.
​I am writing this review extremely outraged and deeply concerned about the complete lack of professionalism, empathy, and patient safety at Valley View Surgery Center. Five days ago, I had a colonoscopy at this facility, and the post-procedure care was nothing short of disgraceful and dangerous.
​While I was still under the effects of anesthesia, one of the nurses began shaking me roughly to wake me up. I could barely open my eyes or stand, but regardless of my condition, she demanded that I get dressed. Since I was unable to do so due to the sedation, she forcefully dressed me herself, pulled me up, and shoved me into a wheelchair while I was still unstable and barely conscious.
​Without giving me time to recover, she immediately wheeled me outside to wait for my ride. Valley View Surgery Center did not take the time to move me to a proper recovery area, which is the bare minimum required following a procedure involving anesthesia. Completely disoriented outside, the paperwork they handed me fell to the ground; the nurse, in a rude and completely dismissive manner, simply picked the papers up and threw them onto my lap, demanding that I find my phone to call my ride.
​To make matters worse, they committed an unacceptable act of negligence: they did not even bother or take the precaution to ask for identification from the person picking me up. While I was fully sedated and incapable of fending for myself, they handed me off to a vehicle blindly, exposing me to the risk of getting into the wrong car or being taken by a stranger.
​In the end, they rushed me into the vehicle when I could barely walk. The treatment was not only humiliating and dehumanizing, but extremely dangerous. It is unacceptable that this clinic treats patients like garbage that needs to be rushed out the door. I do not recommend Valley View Surgery Center to anyone; the lack of care and negligence with which they operate is alarming.

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★ 5

From check in to preparation for the procedure. The staff was professional, coordinated and courteous yet a huge log of patients

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★ 1

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★ 5

Definitely easy to get to and to be in and out. Friendly and helpful staff. They will call you and you can pull up and make sure your loved one is safe.

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★ 1

Horrible place! I showed up an hour before my scheduled surgery time as they requested. They said they didn't receive all of the paperwork from my doctor's office. It took them almost an hour to get it straightened out. I understand that these things happen. What I don't understand is why they made me wait over another hour after that to call me back for surgery. They should have put me as the next patient to see the doctor once my paperwork was fixed, but I saw at least three people who came in after me get called back to see my doctor while I sat there. I have a back issues (the reason I was there) and sitting for long periods is painful.

I would describe the waiting room as a very old, small, cluttered, and crowded DMV office. Numbered windows where they call people's names to come to a certain window. It's very chaotic and crammed full of people. I was in pain from sitting so long and asked if I could walk around a bit outside, because there's really no room inside to walk. They said no, I couldn't leave the waiting room in case I was called, so would just have to stand and wait. Which I did for a while. I finally told them I wanted to reschedule. They then finally checked into what was going on and said I would be called back in ten minutes. Twenty minutes later, I was finally called in where they proceeded to rush me through everything. Asking me medical questions so fast I had to constantly ask them to repeat the questions. The nurse gave me a pad to sign, but they don't show you what you're signing. And she didn't tell me. She just said to sign. I had to ask what each thing I signed for was for. Did she explain them properly? I have no idea. I don't even know if I answered her rapid fire questions properly.

Post procedure was just as bad. They basically woke me up, told me to get dressed, and get in a wheelchair. I was grateful they did give me water, at least! I was still pretty out of it from anesthesia but the nurse said my ride was there and took me outside. She wasn't there yet! The nurse brings me back inside and leaves me in a hallway, offered me nothing, and walked away. It was freezing in there and a different person walked by and offered me a blanket. I called my ride while I waited and she said she told them she was on her way. She never told them that she was there. They obviously just wanted me out of there as soon as possible.

I've been to a few other surgery centers in the past and have never experienced such an uncaring and incompetent staff. Other places the staff have always been so nice and caring. Never rushing me through pre or post surgery. And never making me wait for hours! I understand places are busy, but when it gets to the point where they can't do their jobs efficiently (or just be polite), I think it's time for me to find another place.

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★ 1

I had a very bad experience,
I had a upper GI and a colonoscopy, after they moved me to the recovery, some guy woke me up, not gently either, I woke up up coughing and choking, I told him I can't breathe so he gave me a puke sleeve, I told I am not sick I can't breathe and I was coughing so bad I couldn't talk, so gave me my clothes and told me get dressed so she can take u to the car, for 2 days I was the same way, ended up in the emergency room, they gave me medicine I lost my voice for 2 weeks still having a cough, never again will I go back or recommend that place, never saw the doctor never explained what was going to happen or what he found

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★ 3

It feels so rushed and uncertain here. You don’t feel at ease cause everyone is moving so fast and you’re in surgery so it doesn’t feel safe. They don’t treat you like humans but instead like $$$ I get it you have your job and your obligations to your job but you’re in a field handling peoples lives.

I was immediately taken in with a quick questionnaire and then rushed into the OR room that felt like it was used for so many people. Like how sanitary is this place? And docs on the phone while you’re coming in the same OR room. I don’t know I felt so uncomfortable.

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★ 3

Once you do get called back, the nurses/staff are really nice and attentive. However, the waiting experience which is hopefully most of your visit, leaves a lot to be desired so if this is where you go, prepare accordingly.

This place is busy and loud. You're instructed to have your ride leave pretty much immediately to make room for the actual patients, which we planned for, but in actuality everyone and their mom, sister and uncle were sitting around socializing. I didn't see any guests be asked to leave until the patient actually got called back for their procedure. One little kid actually brought in boxes of PIZZA to a waiting room of patients who aren't supposed to have eaten, or even had a sip of water since the night before! Someone else brought in a dog in a baby carriage!

Really wish that people would have been asked to QUIET DOWN for the benefit of the fasting patients.

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★ 1

Very very very bad surgery management. Over long waiting time for 2-3 hours for a scheduled procedure. Terrible experience, never had this kind of treatment before. Low zero star ⭐️if there is a choice. Avoid go to this place.

Very busy place for a surgery center, over 10 persons in waiting room for surgery.

Don’t know how to put out patients information from system, old outdated insurance information has been put out and the fact of new insurance has been used already for over half year, been used by two doctors before referral to here. So much shock and anxiety caused to orderly customers💀😰🥵😨👻.

Source: Google

★ 5

I had my colonoscopy at Valley View Surgery Center last month, and although I was nervous because it was my first time, the entire experience was excellent.

From the moment I arrived, everyone was kind, professional, and welcoming. They explained every step of the procedure, which helped me feel comfortable and at ease throughout the entire process.

I have very small veins, so I let the staff know that I usually have a hard time with IVs. Thankfully, Nurse Ernie was able to place my IV quickly and effortlessly, and I truly appreciated his skill and care.

Everyone, from the receptionist to the nurses and the doctor, was outstanding. They treated me with compassion, respect, and professionalism.

I highly recommend Valley View Surgery Center to anyone who needs this type of procedure. Thank you to the entire team for making what could have been a stressful experience such a positive one.

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★ 5

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★ 5

Very kind staff

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★ 5

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★ 2

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★ 5

The team is thorow, pay attention to details, I was asked to fill out a questionnaire form before I got there and I was impress that they went through my responses with me when I got there. They tell you how, when and what and i appreciate that. The team help you to feel confident about what they do

Source: Google

★ 5

Ive had two procedures at VVSC. The wait in lobby is a drag. However once you go to the back its a whole new experience. Its like entering another "world" all together. The everyone in the back is so nice and upbeat. They are helpful and kind. As well as friendly and smiling They also make sure your comfortable and come back and check if you still are. They explain everything and answer any question you may have. I for one think they are amazing. Thank you everyone at VVSC

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★ 3

My procedure was scheduled for 10:45 with an arrival time of 9:45. I got a call at 8:12 am asking if I could come in at 9:15 or earlier since they had a cancellation. We agreed and arrived at 9:05. I was finally called back at nearly 10:45 (the initial surgery time) to get prepped and IV in, then waited another 30 minutes before they finally got me into do the procedure.

The staff were very friendly despite the chaos and the doctor was great. It would have just been nice not to be asked to come in early when they ended up getting me in late. It was uncomfortable waiting in the crowded waiting room for nearly 2 hours.

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★ 1

My husband had a procedure schefuled today. We drove in from AZ. The waiting room was so full when we arrived we had to sit outside the main door. The chairs inside were filthy. The fabric was literally black with filth. His procedure time was 930. They took him back at 935. He called me at 1115 to tell me he is " next in line". So they are 2 hours behind?? No mention, no explanation? I'm thinking maybe they should only book as many patients as they can accommodate and not cram as many people as they can in and then make them sit there and wait. . .and wait. Modern medicine is all about greed.

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★ 4

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★ 2

The Dr and procedure were perfect. But they overbook. Everyone is nice, no complaints there. But once you they check you in, your stuck in a chair over an over thats so uncomfortable, waiting for a bed to open. Then another 20 min in bed. Its like a colonoscopy factory. One after the other.

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★ 5

Super friendly and professional staff. Very organized and thorough. I was in and out in no time for my routine procedure.

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★ 5

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★ 5

I had a colonoscopy recently, and I was pretty nervous going in—but the entire experience was much better than I expected. The staff was kind, respectful, and took the time to explain everything clearly, which helped me feel at ease right away.
The worst part was the preparation, that wasn’t fun. Once I got there I checked in and waited for a while. The place was packed.
Everything was efficient and well-organized. The nurses were especially compassionate, and the doctor was professional and reassuring.

The procedure itself was quick and completely painless, and I felt well cared for the entire time. Recovery was smooth, and they made sure I understood my results and next steps before I left.

If you’re feeling anxious about getting a colonoscopy, I completely understand—but this experience really put me at ease. I’m grateful for the excellent care and would absolutely recommend this team to others.

Source: Google

★ 1

Here currently for back surgery RUDE nurses herd u in like cattle to sit in chairs for hours . Zero compassion zero care will be talking to the state about this facility. There advice was leave if u dont like it .... wow 👌 disgusting behavior here

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★ 5

Everything went fast and smooth everyone was nice. I do want to especially mention the RN Susie S. She was absolutely amazing. She made me feel safe, calm, and even made me laugh a couple times. Whoever reads this from this facility should let her know what a great job she’s doing. You made me feel seen. Thank you for your kindness and humor. Nurses like you deserve everything and appreciation. If you can’t tell who I am I had a tattoo of my dog on my lower leg lol!

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★ 5

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★ 5

Excelente servicio

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★ 5

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★ 5

I had a good experience from check in to check out! The staff up front were friendly and helpful! The medical staff, from nurses to anesthesiologist and of course my doctor, were all great!

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★ 4

Good people

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★ 5

Very Professional and Friendly Staff

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★ 1

So gross. Thought I was walking into the DMV. This was nothing like a medical facility should operate like. Standing room only. Old people without seats. No clear communication when you’ll be called up or called back. Not running on time. Will not come here again.

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★ 5

Busy but very efficient place

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★ 1

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★ 5

I was there yesterday for a colonoscopy and everything was so organized. Everyone was professional and absolutely wonderful. My male RN ( I didn't get his name) that did my IV was so awesome. I didn't even feel the needle go in my hand. I just wanted to say thank you for making my experience a great one

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★ 3

Facility is so crowded and not enough space. They overbook at this facility so there was like 10,000 ppl in the waiting room. My mom and hubby were with me while I had a procedure done and they asked them to wait outside bc there wasn’t enough lobby seating. My procedure was delayed 2 hrs but my doctor, anesthesiologist ,and nurses were amazing. I was able to talk to everyone prior to my procedure since I had many concerns and questions. So all in all not the best facility but I’m happy I had it done, thank you.

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★ 5

Very friendly and
helpful staff

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★ 5

Great people and staff very kind and loving

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★ 1

Vishal Gandotra, M.D. scheduled a procedure for my 83 year old Mother at 5 AM. She lives in Pahrump, which is an hour away from the surgery center. NO ONE bothered to tell us that they don’t even open until 5 AM, and that the doctor doesn’t start any procedures until 7 AM! What kind of “care” is that? This place is HORRIBLE for not caring at all about the patient and making sure that they communicate with them and ensure their comfort.

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★ 5

Katrina was amazing... All of the staff we're friendly and professional

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★ 1

Wait time is terribly long. They are not even close to being on schedule, so you end up sitting there waiting way past your scheduled time. And they want you there 30 to 45 minutes before your scheduled time.
And the billing person on the phone is really bad. I called questioning my bill. He answered. I had a very hard time understanding him. I asked to speak with someone else. He put me on hold for a couple of minutes, came back and carried on like he hadn't left. I asked again to speak with someone else. Long story short... he hung up on me. Not very professional in my book.

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★ 1

I had scheduled the first appointment of the day. Its been 90 minutes and I am being told its 90 more minutes. Never ever in my life have I had such a delay in a medical procedure. The anesthesiologist was rushed. We waited forever in the small room. Not recommending or returning. Its ridiculous, I was told an hour after my scheduled appointment that the dr wasn’t here yet and there were 4 patients ahead of me. I am not sure anymore what’s true.

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★ 5

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★ 2

Most anesthesiologist use some lidocaine before giving you the injection. In my case they skipped that procedure and gave me the full injection all at once. I went sky high. So much pain I thought I was going to die right there. Thanks a lot Dr Connolly. Never see you again.

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★ 5

This place is amazing. I had extreme anxiety about procedure. From the moment I entered I was welcomed by the front office. No waiting. My nurse that unfortunately don’t remember her name was the most caring nurse I have ever met and her co workers that help all were so amazing.
Dr Kaio Ferrreira was amazing . The nurse and the anesthesiologist amazing . The nurse amazing . Once I woke up I had no pain. The staff really understood my anxiety .
Once I got my results it was easy to read and understand and included the pictures.
I be back for my next procedure and thank you

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★ 5

Hardly any waiting, everyone was professional and friendly!

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★ 5

Was having carpal tunnel surgery and staff was all excellent. Everyone very friendly and great bedside manner. Doctor is very good and a funny guy

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★ 5

They are very busy, but they take real good care of you and make you feel at ease

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★ 1

I went in for a colonoscopy yesterday everything was fine until I left. I woke up and felt something hard on my face. I then realized that they ripped off my skin when they took off the anesthesia mask. I never got an apology or a reason why that happened. I’m extremely disappointed because I was extremely nervous and I didn’t feel as comfortable as I wish I did. My face is still in pain and is in the process of healing.

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★ 3

Surgery and workers here A+
Trying to pay your bill F-
No online payment or by phone unless you talk to a live person that has a bad connection and in a room with echo and other voices in the back ground.

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★ 5

Easy drop off and pick up. My mother said everyone was friendly.

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★ 1

Beware to all females all because you have not tubes and have not have your period in five in half year they say that you can still be with child.. they also want to make you pee with nothing to to drink in 8 hrs .

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★ 5

Un buen lugar para realizar exámenes personales servicio servicial

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★ 1

This place is awful. It was overcrowded, very unorganized. People are nice enough. But better scheduling would be a huge benefit for everyone. They need to think about how awful it is for the ppl standing around for lack of sitting space, which comes down to scheduling. AND.. then you have wait 2 -3 hours AFTER YOUR APPT!!
never again.

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★ 2

As others have stated this was a human surgery mill. I had two colonoscopy’s in a week from each other. I asked a nurse how many colonoscopies does each Dr do in a day… the answer was 22-26.
As pilots , truckers have limits on how many hrs they can “work” due to possible fatigue , accidents etc… should there not be a limit to colonoscopy surgery.
My results were completely different… maybe get it done right the first time ..
Is it all about $$$$… have we forgotten about human compassion …
Checking in and the waiting room was chaotic not a calm setting. Which, for one going in for a “procedure” is much cause of fear and anxiety.
While I will say the staff were “nice” and “kind” enough. It was almost robotic. Get’em in get’em out , we gotta make some $$$.

Who is regulating this???

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★ 5

Everyone here from the front desk gals to the nurses and my doctor were so professional, friendly and nice. Very helpful and organized. Thank you all for a decent experience .

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★ 5

2 surgeries there. i think its one of the best smsll cdnters.

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★ 5

Took my daughter very kind people

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★ 5

Wait time long. We got there at 6:50am, my appt was 7am, and I got called at 8:30. I was in my 8:40 and done with the procedure but 9:30

AMAZING STAFF. They are so sweet, they get you in and out. I love them ❤️

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★ 5

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★ 3

Long wait

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★ 3

Your not visiting here if you don't Have too. If you go here isnt not really different then the dozens of surgery centers in vegas.

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★ 5

Quick and get the job done with know problem loved it

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★ 5

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★ 4

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★ 4

Very efficient although they move a TON of people through this facility daily. Staff was nice and I didn't have to wait too long in the lobby. They don't seem to pick up the phones though.

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★ 5

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★ 1

We were told to arrive 1 hr before a procedure. After check in we waited 2 1/2 hours then finally was called. The patient told the center about being diabetic and was assured it was in the file and that it was not a problem. Since only the solution is available to drink and no food for approx 24 hours, diabetes is a huge concern. Instead of looking at the file or verifying condition, the center made the patient wait 2 1/2 hours. Blood sugar was low and this could have been a much larger issue and they would have been responsible for any harm to the patience. It didn't seem to matter. BEWARE! I asked to speak to the office manager privately to discuss this issue. She "handled me" and after I asked for privacy she brought 2 people with her, not acknowledging my request for privacy. SHAME ON ALL OF YOU! DANGEROUS PLACE...BEWARE! Go anywhere but here!

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★ 1

Had an appt. At 615 am on a Saturday 6/7/25. I had a problem with an Anesthesiologist that canceled my appt while in the holding room. I called and spoke to a Supervisor with my complaint and was told that the Administrator would call me back and still no phone call. Very poor ethics of Administration and the doctor. I have sent a complaint to the NV State board of examiners.

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★ 4

Polite and friendly staff

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★ 5

Staff was great.

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★ 4

The people that work there are very friendly and helpful

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★ 1

This place is nothing but a money mill. They make the people that bring you and pick you up wait elsewhere so the waiting room has more room for paying patients. They make you sign that you have received paperwork well before you actually get the paperwork. They take your ID and insurance cards and don't just make copies like most places. They hold them hostage. Require you to use their website to pre-register, then require you to do a paper copy of the exact same information when you show up.

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★ 1

If I could give no stars I would.
June 17th 2025. Again going with my partner to a surgery and they would not let me wait with her. You ask people to have a driver with and then tell them they can’t have their support person there. It’s rude and offensive and I got sorry it’s policy. OFFENSIVE!

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★ 1

They told my wife to be at Valleyview surgery center at 6 AM. Upon arrival, they said her appointment is not before 9 AM. When I asked him about the discrepancy, they did not apologize or even care. I would not recommend this place at all. After the procedure, they rush you out like your cattle

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★ 1

DO NOT COME HERE!!! I arrived at 9 am for my 9:30 check-in and 10:30 appointment. I’ve been waiting for about three hours now. I’m starving because I’ve been on a clear liquid diet, and the waiting room is crowded. This place is extremely slow.

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★ 5

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★ 5

Great place, real pros and so nice. Fortunate to have found them, that's the only problem, hidden in the west / south most building that complex

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★ 2

They turned me away! There were two doctors and at least 10 procedures scheduled for 4:30 to 5:am. Arrived early and had to wait outside in the rain for 15 minutes as they opened at 5. I ride with lifetrans and had to bring my son with me to escort me home as required. After I got back they took my blood pressure. It was a bit of a walk and I have MS and bulging disks in my lower back. I couldn’t stand up straight because I spent yesterday prepping for this and pooping liquid until my butt bless. The pain after the prep is excruciating. Plus all of the tests before and the anxiety up to the 5 am surgery. One male nurse was firing questions at me in an abrupt manner, while the other was taking my blood pressure. He tried three times in 5 minutes with the same machine and gave me no time to calm down. My major concern I’m a 63 year old woman with 190 blood pressure and their concern was whether to do the surgery or not. To my surprise, the drill sergeant said the doctor would do it without anesthesia. What!!!! My response was wouldn’t that just make my blood pressure higher? And I got up to leave. He could not read the room and asked what my decision was. Of course I said I’m leaving. I asked if I should get checked out at the hospital and got no reply. Seriously 😐!! The lack of care in Las Vegas is appalling. I feel like they just don’t care about me.

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★ 5

The surgery center is excellent. All of the staff are outstanding. The anesthesiologists, nurses, check in staff, and physicians are excellent.

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★ 5

Very pleasant experience! This place is humming! Very well staffed! Big thanks to Dr. Ranadev Mukherjee and his staff! 👍🏼👍🏼

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★ 5

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★ 4

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★ 5

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★ 5

Very friendly nurses & staff

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★ 5

Had the most incredible experience here. The nurses were friendly and I have the coolest Dr. Dr Hijazi was terrific! Calmed my nervousness before and during surgery by making jokes and I could not stop laughing. I'm so grateful as I was terrified and I don't do well with surgeries. The nurses were full of smiles and they love their jobs. Thank you aĺ!

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★ 5

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★ 5

Just had cataract surgery here and they were awesome . Definitely recommend to anyone going through outpatient surgery. The staff were very helpful and caring.

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★ 1

I explained that I was allergic to the Propofol, and Dr. Blackwood said it would be no problem, he has done this for 25 years. I had a bad reaction to Propofol's sister drug and broke my toe, banged my wrist, and felt like a truck hit me. If you are allergic to Propofol, do not use Dr. Blackwood; he does not take it seriously. He thinks he knows everything! He told I have got you; this will be a breeze.

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★ 5

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★ 5

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★ 4

Very understanding check in.Nice informative nursing staff.

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★ 3

This place was totally not what I expected. When I walked in, the waiting room resembled an ER on New Year's Eve, wall to wall people, many having to stand, everyone coughing it seemed! Ha ha. It seemed a bit old and run down, and really didn't inspire confidence in the coming surgery. I was told to be there at 8:30 for a 9:30 surgery. I checked in at the window after waiting in line, only to be told to wait again to be called up. During this time they kicked out all the family members waiting with patients due to space constraints, so it was extremely sad and stressful that my family member couldn't wait with me. I waited about 30 minutes to be called up to actually check in. Then waited almost another hour to finally be called back for pre-op.The back resembled an ER, with curtained off cubbies and staff running all over the place. However, once in a bed, the nurse was very accommodating and efficient. Then the surgeon came in, then the anesthesiologist, and even though it was about another hour wait, you could see the efficiency of the process, and the staff was fantastic. The surgery went great, but I felt like recovery was a bit rushed. I did not feel ready to go home, but was shuffled out anyway. It all worked out in the end, but I would have liked to see the doc briefly after the surgery. The office staff was great before my visit there, verifying the appointment and gathering info for pre-check in over the phone. I think they just have a way of doing things that actually works, but that the "pacing" was not communicated to me. The doc spoke highly of them as a surgery center, and said of all 7 places where he operates, this was the best run, and most efficient.

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★ 5

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★ 5

Brilliant service!!!!!! Thx, still got those blue nurse socks.

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★ 5

Great clean and well organized routine. Great staff, very timely

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★ 5

I am deaf. So much nurse and doctor.
Very good.

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★ 5

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★ 1

I'm was here before for other procedures and was very satisfied .Well not anymore!! The place is horrible!! Is too small for all the person that have appts. When you get call is like you are a bag of potato. Rude , super quick like "I wanna just done with you" . Not a nice word, really rude onthe back, the guy that do my IV i even ask him what he said cause I can't heard him, and his answer was "never mind". My mouth is destroy, never happen this in the past. My God was going on with humanity and the healcare system in NV? Even when you wake up in recovery room after the procedure, they use to be nice. They ask you how you feel, did you want some juice, crakers? Now they just wake me up really rude,like come on get the hell out of here, and just put me in the wheelchair and take me out. That was a horrible experience. Is a shame how bad things are there rigth now. So disappointed.

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★ 1

I was treated like human garbage. I have never been treated so badly by any medical facility. I left in pain , nausea, and in distress. No one cared. The next day I was called and I told them I was still feeling terrible and had tremors all day and night. I had to be checked out at urgent care. They said I was fine and hung up. This is a medical factory where you will not be treated as a human being. It was a series of lines of people on gurneys being rushed out. I heard a nurse saying they did 210 people that morning. Two days later, my colonoscopy is still in pain.

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★ 2

Very disembodied over this whole ordeal. I am retired from the medical field and I know how things go this is absolutely atrocious. I came in with a UTI sepsis 103 fever and yet I was just charged! Never in my life have I had a nurse that was arrogant in argumentative considering I know how things go. I was admitted to another hospital because I'm sick.. you need to have a meeting with staff the doctor didn't even give me the right medications and I shouldn't have been home for the period of time that I was. I've never heard of discharging a patient with a fever of 102 that is just absolutely ridiculous this could be a lawsuit but you really need to check your staff. Money and politics that's all it is we have the worst healthcare system in the world but you can make your hospital better you know? I really hope you look into this because this is really bad this is a malpractice suit by far. The doctor didn't even come in to really go over anything she didn't listen to my lungs she just said what medicines do you need I'm discharging you that's all that was said that is pathetic!

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★ 4

My gastrointestinal doctor provides his services at this facility. The check in staff is very personable. The staff quickly checks you in and you wait for the nurse to take you inside to be prepared for your procedure. In the preparation room you are met by nice caring staff who take your weight, give you surgical gown, take vitals and discuss about important presurgical info. The room is cool so a heated blanket is provided. I have small veins so most nurses don't have experience and usually asks a veteran nurse available to place the needle in my arm. After my procedure, I wake in recovery area and the nurses assist in getting me processed out. They go over what's next, call my wife to bring the car to the exit door. They wheelchair me to my car.

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★ 1

WORST STAFF EVER !!!!!!! WHEN FINISHED THEY JUST HANDED ME MY CLOTHES AND SAID GET DRESSED, DID NOT REMOVE MY MONITOR PADS FROM MY BODY HORRIBLE PEOPLE MADE THREE HOLES IN MY HAND AND ARM

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★ 1

Bing, bang, boom. They are at the height of efficiency. Once they get you past the waiting room, you’re stripped, gowned, and anesthetized in 5 minutes flat. And it’s the same when they wake you up - hand you your bag of clothes and any pertinent paperwork and tell you hurry and get dressed, your ride’s waiting and they wheel you out 50 ft to your family member’s waiting, running car. I say this all facetiously. BEWARE! THEY ARE A MILL! I had a dual procedure - endoscopy/colonoscopy. My waiting wife said “I couldn’t believe how fast they were, you were only in there an hour”. Huh…I assumed all went well, as no Dr or staff member said a word to me (except above mentioned “hurry, dress, ride’s waiting”). “Just take me home, I don’t feel good”. Once home went to bed as I had been up all night with system flush process. After anesthesia wore off I woke up in extreme pain, having to hurry to bathroom to excrete black, bloody yuck. I then read paperwork (I thought were aftercare instructions) large hiatal hernia and colonoscopy aborted due to severe diverticulitis. No one said a word to me or my wife after procedure. DO NOT LET YOUR DR SCHEDULE YOU FOR VALLEY VIEW SURGERY CENTER. Death trap waiting to happen.
Mark Manning
Las Vegas, NV

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★ 5

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★ 5

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★ 5

Nice people, great customer service.
Surgery went well.

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★ 5

Other than the wait in the busiest/most crowded health care office I’ve ever experienced the procedure was excellent and over rode the crowded waiting room. If your luck enough to get Chris, Eleanor and Ana for your pre procedure nurses, you’ve struck gold. All three make an excellent team and treat you like a human, not a number which we all appreciate.

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★ 4

Very professional attention
They make sure everything was in place and all was taken care efficiently
Great work!

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★ 1

I am here now with my grandmother. We have been here since 4pm yesterday afternoon.. my grandmother was moved upstairs to a personal room. It is now the next day and we have yet to see a doctor. My grandma isn't doing well and all these nurses and doctors are at the nurses station just talking amongst one another and or playing on their phones. My aunt has been here all night with her and has not seen one doctor since we brought my grandmother in. If I could give this place no stars I would. This hospital sucks and for the doctors that are supposed to be doing rounds. Where are they? Came to this hospital on Tuesday October 29th 2024 and have yet to see a doctor. It's now October 30th and the doctors have yet to come in. Wat kind of service are you guys giving these dying people... Oh none. Worthless hospital ever.

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★ 3

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★ 5

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★ 5

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★ 4

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★ 1

I am very dissatisfied with this facility.
My persons first appointment for a Colonescopy was canceled dues to the place being flooded. We were not informed until we arrived at 7:00AM.
The reschedule was for today.
My person was told to arrive at 10.30AM for an 11:30 appointment.
At noon we were told there were 7 patients yet to be seen and it would be another 2.5 hours to be called back!
My person at this point has anxiety issues. So I left and went home waiting for a call back to pick up my person!
It is now 2:45pm and no call as of yet!
This is inhumane!
My person has had no food for 36hrs
No drink for 12hrs
This is unacceptable care!
Further complaints will be filed!
As for the staff
They were kind and at the mercy of job!

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★ 5

I was so nervous. Everyone was very kind and welcoming like they were long lost friends. Made me feel very comfortable. The location was extremely clean. Thank you Valley View Surgery Center

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★ 5

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★ 5

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★ 5

Wonderful, professional staff as soon as you walk into the building!
Had a colonscopy, very sweet, efficient staff guiding me through everything!

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★ 5

awesome staff, including the nurses and dr. han. they're all very nice and professional and they've got patients going in as fast as they can. they are very clean and organized. unfortunately wait times can be long (i waited 1.5 hours).

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★ 5

Had a referral from another specialist but didn't schedule it with them. They really came through for me on this.went above and beyond to make it happen. I received wonderful service.

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★ 5

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★ 3

I went in for an endoscopy yesterday. The doctor and most of the nurses were nice and attentive, but it took them forever to take me back which was not ideal because I couldn’t eat for drink for many hours. I had to stop drinking water two hours before the procedure, and it was hell because I was starving, thirsty and so anxious I felt like I was gonna pass out.

One of the nurses seemed a little judgmental. My pulse was 140 because of the state I was in, and they wanted to do an EKG. They did and it was a normal heart rhythm. Another nurse who was helping with the EKG was so strange. She was nice enough but also condescending and even gaslighted me a bit. Clearly they were concerned I had a heart problem, and I told the one nurse that my heart was just fast and nothing else, and she said, “Good for you!” Like what the hell? What’s that supposed to mean? “Nobody here is freaking out about your heart.” Really? Is that why y’all were insisting I have a heart problem? I swear it’s like these people have never heard of anxiety and vitamin deficiencies before.

And I told the strange nurse, as well as others that I wanted my sugar tested because I was afraid I was low and wanted glucose in my IV — I was ignored. “Well, if the doctor orders it, then we can do it.” Then when I told the same nurse about how I might have hypoglycemia, she said, “Oh, I don’t think that’s a thing anymore.” Like what? People don’t get low blood sugar anymore? Did you even go to medical school? Because that is totally incorrect. Just seemed like she didn’t want to deal with my issue.

But anyways, other than that, the doctor who performed the procedure was very nice, and the rest of the nurses were fine too. At least I regained consciousness.

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★ 5

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★ 4

The personal.is very good & polite , but the place is too small . My 85 year old mother had to wait outside at an over 100° temperature . Their waiting area needs to be bigger.

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★ 5

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★ 2

From the perspective of waiting for a patient the front office/lobby is horribly run. There is no reason to stack 5-6 patients for the same doctor that does 30 minute procedures. Some advice to VV surgery - 1) put your form online, that would speed things up. Filling out forms would cut 30 minutes wait. 2) get a better scheduling program, again no reason to wait for 5 other people to be seen before us after we arrived on-time, which is a whole hour before the procedure. Better scheduling should cut at least an hour of wait. It's just good business sense. But there's three notices posted that highlight their inept scheduling and check in process. The notices tell the driver to "go home" or "run an erand" and they'll call you 20 minutes before pick up. Hence efficiency would also increase because the staff isn't chasing down rides for patients.

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★ 4

I had a colonoscopy in July 2024. Other than 45 minutes wait after my scheduled time. The Doctors, Nurses and Staff were very professional and extremely efficient. It was plain to see how spot on the facility was with cleanliness. I was very impressed with my experience at Valley View Surgery Center. Steve D.

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★ 5

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★ 2

We were told out appointment time was 10:30. At 11:30 after asking we were told it would be another hour. No explanations and nothing was volunteered

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★ 4

Let me first say that the front office staff, nurses,
anesthesiologist and my doctor were great. I can confirm as other reviews say that the facility isn’t big enough for all of the doctors that work out of this office, the wait time is too long and the waiting room is too small so the person that brought you can’t stay with you. I was told to show up at 7:45 AM for a 9:15 AM appointment (which I did), I was taken back at 10:50 AM and my procedure started at 11:15 AM. I was able to leave at 12 PM. I do appreciate the care that was given to me once my name was finally called and it was go time. The nurses are very thorough and explained every step of what’s happening and insured that I was comfortable before and after the procedure.

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★ 5

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★ 3

I think they over book patients and very crowded small waiting room. With that being said , the staff was friendly, courteous and professional. Just stop over booking appointments, making patients wait is not a good look

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★ 4

I had a good experience here the nurses were great so my doctor ❤️‍🩹

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★ 4

With the exception of the long wait. I had no problem. No issues with the staff. Place was clean. Staff was very pleasant from the front to the back. The facilitiy was clean and Extremely busy. Would I recommend to others ..yes.

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★ 5

Every one whe assisted my colonoscopy was so excellent,outstanding warm personality and Dr.Ranadev Mukherjee too. More power to all of them

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★ 5

Clean and friendly

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★ 1

I took a handicap friend. The handicap ♿️ parking is halfway down from the establishment. This is not right. I complained and they said the just rent the space.

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★ 1

This place is a 'must avoid'. While the staff tries they are totally overwhelmed. What can you say about a place where the BATHROOMS are used as changing rooms for patients and 'since we don't have a bed you'll have to change your clothes and have your surgery prep -- including IV hookup -- IN AN UNSANITZED CHAIR'? They are operating at what seems to be 200% of capacity and definitely gives the feeling of "I hope I survive this trip with no adverse after effects". I don't know who regulates what number of patients can be allowed for a certain square footage, but whomever that is needs to get involved.

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★ 1

The building is VERY small for the amount of patients that were present. There is not enough doctors, staff, or rooms to accommodate the number of patients. Staff was friendly, just seemed overworked. Every seat in the tiny waiting room was taken, patients were forced to sit out front in the desert summer heat. My appointment was at 8:15, I was told to arrive an hour early, so I got there at 7:15. Took two hours to be taken back, and was finally seen at 10:15. Was told the procedure would take 20 minutes, took close to 4 hours. I would find another office, or plan on being there all day.

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★ 1

My husband had to have a colonoscopy done. Got there at 9:30am for a 10:30 procedure. NO DOCTOR !!!!!!!! DOCTOR showed up really late and so for a procedure that is only supposed to be a half hour we were there for 4 HOURS NIT ACCEPTABLE!!!!! Doctor was late gave excuse that he didn't know there was a lobby full of people waiting on him
WHO DOES THAT. NOT GOOD REALLY SCARY.

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★ 5

Very professional staff. I had a great experience with intake, and the surgery staff were friendly. If you have to have it done, go here.

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★ 5

I was at the hospital today for per register for next week surgery this my second time for a surgery in this hospital awesome service outstanding very nice and polite staff friendly
I always feel I'm in a good hands in this hospital
Thank you so very much God bless you all 💕 🙏
06/06/2024

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★ 2

The wait time is un-real. You are hungrey, cranky and irritable. Had us hear at 9am for a 10am appt time. At 111 am still waiting wile people with the same dr and same procedure went ahead of me. And when i ask i was told i can just wait longer if i complain. This is so stupid!!!!!!

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★ 5

Megan came in I felt better speaking with her.Kind,attentive.
The young nice fellow staff & some ladies super nice!

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★ 4

Was picking someone up little long on the wait but wasn't to bad

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★ 5

Very well oiled machine. Wife was in and out before her scheduled time. Felt well taken care of.

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★ 5

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★ 5

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★ 5

Gave someone a ride. They liked this place

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★ 4

Excelente atención

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★ 5

Environment was great

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★ 5

They took such good care of me & made the experience bareable.

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★ 2

NO PRIVACY AT ALL YOU CAN HEAR WHEN THEY ARE ASKING OTHER PATIENT MEDICAL QUESTIONS SO MUCH HIPPA VIOLATIONS!

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★ 2

Inadequate space in waiting room and in my opinion an overall unkept look

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★ 1

Apr 19, 2024
the payment department they charged me twice the same copayment and they don't want to return my over payment,I send two checks for the same amount because the first one said they had'n received it then they charged the two checks,
now they say that they can't give me my money back because now they say it was more my copay ...they are liars...bad service ...I don't recommend it

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★ 3

Wait was over 30 minutes despite scheduled appointment. Staff once in standby surgery were nice.

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★ 5

Phenomenal group of professional caring staff from check in to the wheelchair ride out. I wish I could have this crew at the VA because the VA consistently sucks. Valley View staff were excellent. Thank you God that I'm alive and please bless each and every staff member at Valley View. Amen.

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★ 5

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★ 5

I've been here more times than I have fingers and toes. Lots of back injections. The staff is usually great. They go over the exact same routine questions and procedures even if they know you well - making sure they get their job done accurately and correctly. They always call the next day to check up.

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★ 1

Terrible customer service. Wait times are ridiculous. Katrina RN was ready to go home. If it wasn't for prep, I would have left. The nurses in the procedure room were great, when your done, they want you out.

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★ 3

The only "good" thing about the service there is the personnel behind the desk speak spanish. Since my wife is an American Citizen and her English is not well enough to have a conversation this really is important for people like her.

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★ 5

The staff at Valley View Surgery Center, including check-in, nursing staff and doctors, were the nicest I've ever encountered. They really concentrated on your well-being and tried to make you as comfortable as possible.

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★ 1

Organization and being prepared should be priority in the medical profession at all times. Today, was totally avoidable. While waiting for my mother’s name to be called for her surgery appointment, a staff member asked for the attention of the crowded waiting room to notify if anyone in the waiting room is not a patient they need to wait outside. Unfortunately this day it is very cold and windy. The staff at Medical District Surgery Center needs to do better. This probably isn’t the 1st time this has happened and it won’t be the last.

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★ 5

They do care for me, really good, very friendly and nice people. My doctor's pretty good too I really recommend this place thank you, doctor Chan.

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★ 5

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★ 5

8AM Appointment for a routine Colonoscopy. Checked in at 6A - completely admitted, prepped for procedure and procedure done by 8:30A!! In-and-out, easy peasy...Extremely competent and efficient and friendly, caring staff. I've been there before - won't object to going again.😷

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★ 5

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★ 1

If you can please avoid this place and digestive associates. I’m 19 and I don’t have any health issues aside from recent gi issues after a case of food poisoning. I was supposed to have an endoscopy procedure done today. I did all the preparation correctly by fasting after midnight. When I was called to come inside my heart rate was high at 136 and going up. The nurse said we’ll check again then took me to the bathroom to give a urine sample and change into the hospital gown. Immediately without giving time they checked my heart rate again which was at 161.There were a bunch of other staff who I presume are also nurses looking at the monitor then saying “omg that’s so high” which only scared me further. Would your heart rate not go up with people actively saying omg it’s so high. One of the nurses even said maybe she has svt to another nurse.

After this entire mess the anesthesiologist came to speak to me and he only worsened how anxious I already was. From his words “if you were 65 years old I would be sending you to the er in an ambulance.” he basically dismissed that my heart rate could be due to me being anxious for the procedure or even a medication side effect. I explained that I’ve had an ekg recently for a fast heart rate at the er which came back normal. I was told at that er visit it was likely anxiety as I don’t have any health issues other than recent gi symptoms. Anyways he said he wouldn’t be able to put me to sleep for the procedure and that I needed to schedule an ppointment with my family doctor.

My issue isn’t that they were unable to do the procedure due to my heart rate rather it was how they all continued to actively scare me when I was already anxious enough to start with. They also didn’t take time to see if my heart rate would go down. Also if my heart rate is so concerning why wouldn’t you tell me to go to an urgent care /emergency room? After all this I immediately went to southwest urgent care because I genuinely believed I was on the brink of a heart attack or other health crisis. After getting an ekg done, and labs everything came back normal. My initial heart rate at urgent care was also high but after receiving iv fluids (due to being dehydrated from the preparation for the endoscopy) it came down. Anyways I know for a fact if I call they’ll reschedule for 3+ months later which I won’t do because I refuse to experience this again.

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★ 4

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★ 5

Experience good. Clean, courteous, time conscience

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★ 5

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★ 5

Ernie and Miranda are Very Nice Ernie is Funny. As a first time Patient they make the Experience less Scary.

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★ 1

My wife has an appointment scheduled for 7:00 AM, and they ask her to be at the appointment 2 hours before her scheduled appointment. Now I’m a very prompt person so I get her to their office at 4:50 AM, and the office is closed, and now it is 5:10 AM, so now we are sitting outside in the cold car. They don’t even open until 6:00 AM, SO WHY WOULD YOU HAVE SOMEONE SHOW UP 2 HOURS EARLY (5:00AM) FOR A 7:00 AM APPOINTMENT WHEN YOU ARE NOT EVEN OPEN. THIS IS RIDICULOUS. The doors just open 5:42 AM. Still ridiculous.

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★ 5

All the staff were very friendly and knowledgeable and my surgery went well

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★ 1

They charged me 975 instead of what should've been about 340. I only found out after calling my insurance about it. Then they said refund will be issued in 7 to 14 business days. Which idk about everyone but most people dont have 630 to just wait around on. I'm finding a common theme in Las Vegas of poor front office but great Drs and nurses.

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★ 1

I get an info packet to go through prior to a procedure, one of the last pages says all fees are due day of in full before operation. Of course doesn't say how much and nobody told me. Called several times and went to voicemail. I guess I'm missing my appointment today because I'm not going to get ready and drive there to be told some outrageous mount is due and walk out wasting my whole morning. If an amount I'd due day of, INCLUDE THAT AMOUNT DUE IN THE PAPERWORK. NOT EVERYONE HAS $500 THEY DON'T NEED, ESPECIALLY THE ELDERLY OR DISABLED.

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★ 4

It was a very early morning for me and we arrived at 5:15 a.m. they were ready for us. Nurse staff is Pretty nice. They explained everything well.

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★ 5

Fast, efficient, friendly staff I was self pay and the prices seemed reasonable.

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★ 5

Valley View Ambulatory Surgery Center
December 11, 2023! From the front desk to pre op to surgery and finally post op a super experience! Post anesthesia terrific! He said I will knock you out for twenty minutes and you be fine! A man of his word! Dr. J deserves a gold star ⭐️!

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★ 4

Friendly and professional

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★ 5

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★ 1

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★ 5

I had a great experience at Valley View Surgery Center! The front office was very friendly. The three guys prepping me for my procedure were Sean, Chris, and Ernesto. I was so nervous for what was to come, all were very friendly and put my mind at ease, adding a little humor, before my procedure.

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★ 5

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★ 5

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★ 4

Still alive so they performed well!

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★ 5

From inception through my medical procedure was great. Thank you to the staff and Digestive Associates for the positive experience.

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★ 3

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★ 5

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★ 5

I hade 2 procedures yesterday and these people are so efficient and kind I wish there were more stars. Thank you for taking such good care of me in such a fast, efficient caring way ❤️
BLEE YOU ALL AND DR CARLSON.

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★ 5

This was the best experience I've had in a long time. From the front desk to the end of my procedure. Everyone in there knows how to treat their patients. If I could give you guys a rating of 100 I definitely would.

Source: Google