★ 5

Victoria Tinney was amazing and attentive. The medications she provided immediately made me feel better. Would recommend her to family/friends. Thank you!

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★ 1

BEWARE - I am not the person who typically leaves reviews, let alone bad ones. But this has been the worst customer service/health care experience I have ever had. Right off the bat the girl at the front desk was supposed to charge my card $125.00 but accidentally charged it $1,250.00. They immediately reversed it but of course refunds do not go back on your card right away it typically takes 5-7days. But they proceeded to tell me I still had to pay while I was there even though that $1,250.00 had come out of my account. I refused and they said they would keep my card on file to charge when I got the refund. Then one of the girls from the front desk was the one who was going to take my blood. She clearly had very little idea what she was doing and ended up having to go get the doctor to take my blood because she couldn’t get it (left a huge bruise on my arm) the doctor wasn’t much better but at least got the blood that was needed (she left a huge bruise on my hand). I come to find out later that NONE of them are actual phlebotomists, they just have on the job training of how to take blood. They told me the results would take 3-5 days to come back. It has been 11 days today so I called the office and insisted on getting an update. The girl called quest then called me back to say they ‘left my blood outside for too long for quest to come pick it up so the temperate of the blood was not what it was supposed to be for it to be tested’ so quest was not able to test it. But that I could come back there ‘free of charge’ to do the blood test again or I could just go straight to quest myself to have them take my blood but I would have to pay quest for that again for that and to test the blood. So me paying them would have been for absolutely nothing but going through the headache of being charged an extra thousand dollars and getting horrible bruises on me because I would have to go straight to quest to have the blood done anyways. I asked the front desk girl to just give me a full refund because this has been terrible and I will just go straight to quest. She couldn’t get me a manager or higher up on the phone, she could only give me a managers email address. My advise - go literally ANYWHERE else but here if you want to be taken care of properly. Do not trust these people with something as important as your health.

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★ 5

Fast and friendly and excellent service.

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★ 5

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★ 5

They’ve helped me every time. Kind and friendly staff.

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★ 5

Friendly, professional and fast service.

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★ 5

If you don’t have health insurance this is the best urgent care in the area. $125 cash to meet with doctor. No back billing. They’re very upfront with you about how much everything cost. You don’t get a surprise bill in the mail months later. Good value place . Much better than umc quick care up the road by Albertsons avoid that place at all costs - unless you like getting a surprise Bill six months later for ridiculous amount of money

Source: Google

★ 5

This location staff and provider are great! I have traveled to Vegas from IL and have a UTI. I was dreading finding a fast care while traveling. This location takes all insurances. They are so friendly, patient, and kind. Whether you are local or traveling, I highly recommend the team here!

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★ 5

Wonderful experience at CareFirst Urgent Care. It was so easy as I made an appointment on line. They got me right in and treated. Vicky Tippens, the provider, listened, and asked questions and got me the correct treatment. So personal and nice! I believe the girl at the front desk's name was Cee Cee or something like that and she was very nice and efficient!!! Great experience!!!! Thank you!!

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★ 5

Great customer service very friendly

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★ 1

The worst, completely unprofessional, lies that they do the blood test and when you go in person completely different things.

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★ 1

I never write negative reviews, but unfortunately our experience this morning, Sunday, August 30, 2026, during the morning shift, warranted one.
I completely understand that CareFirst does not open until 8:00 AM. We happened to walk in a few minutes early because we saw people entering and didn’t realize they were staff. We were not expecting to be seen early, nor were we asking anyone to bend the rules or make an exception for us.
What was disappointing was the way we were treated by the front desk receptionist working that morning. When someone is coming into an urgent care, chances are they’re already not feeling their best. Nobody is asking for a red carpet or a “Mary Poppins” level of friendliness simple common courtesy and a neutral, professional tone would have been perfectly fine. Instead, we were met with a cold, dismissive, and unnecessarily rude attitude.
Policies are policies, and I completely respect that. But there is a big difference between simply saying, “We don’t open until 8:00, but we’ll be happy to help you then,” and making someone feel as though they’re an inconvenience for walking through the door.
Unfortunately, the interaction was unpleasant enough that we decided to leave and go to the ER down the street instead, even though we had already confirmed our insurance and had an appointment scheduled here.
Again, we weren’t expecting special treatment just basic courtesy and professionalism, especially in a healthcare setting where people are often walking in sick, uncomfortable, or in pain. Hopefully management reviews the August 30 morning shift and addresses the situation.

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★ 5

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★ 5

Wonderful services 👏 ❤️ beautiful labby. Great service.

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★ 5

Great service and an amazing staff. I was helped by Brandy and Alex, they were very kind and got me the help I needed.

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★ 5

I had a good experience today. My wait time was less then five minutes. The provider and staff were very friendly and made me feel very comfortable. The place was super clean.

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★ 5

First time going in there. They were very helpful during the intake registration.

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★ 5

Quick, clean and everyone I interacted with was very nice and professional. My mom had to go here a few weeks ago when she had an excellent experience as well.

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★ 1

I walked in as a pregnant lady and asked to use the restroom as I was going to pee on myself. And the front desk lady with no care in the world. Mono tone voice, rolling her eyes, denied me the restroom and told me I had to be a patient. I understand policy but I am literally pregnant and now have to hold my pee. Thanks for being an urgent care and caring about people. Wouldn’t come here if I ever needed service. I have to literally pay just to use the restroom as a pregnant lady.

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★ 5

Today i visited Care First Urgent Care for a DOT physical. I was politely greeted by Dasani R upon checking in, she made the experience comfortable and pleasant! I recommend this clinic great, excellent and professional service!

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★ 5

Great place
Great Service
Nice people
💯✔️

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★ 5

The MA who checked me in, she was wonderful.. kind, excellent manners. Super customer service skills. The NP was also fantastic, great team of people working at that location. Would definitely recommend. Fast and efficient. Highly competent team

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★ 5

Saving their number for future needs… absolutely a 10 all around.

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★ 5

All very sweet and informative

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★ 5

The staff is very attentive and caring.

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★ 5

I had a wonderful experience during my recent physical. The medical assistant was incredibly kind, caring, and professional. She immediately made me feel comfortable and helped take away any stress or anxiety I had about the appointment. Her warm and reassuring demeanor made the entire experience much more pleasant.

The nurse practitioner was equally amazing. She took her time with me, listened carefully to my concerns, and never made me feel rushed. She treated me with genuine respect and dignity, answered my questions thoroughly, and made me feel heard and valued as a patient. I truly appreciate the compassionate care I received from both of them and would highly recommend this office.

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★ 1

I’m from Texas and got hurt while here. Checked my online portal to make sure they were in network. Got there and the lady told me I had a $100 co pay. I said no I’ve meet my out of pocket max and deductible. She said I still had to pay and insurance would reimburse me. But I said no, I’ve had conversations with insurance that I’m not to be charged since I’ve meet them. She said I would have to put a card on file and I said i wasn't comfortable with that since I’m out of state. I asked her to call and verify my insurance and she said no. She was rude and not personable at all from the moment we walked in

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★ 5

FANTASTIC!!
Excellent customer service from the reception and NP Joceyln was great and knowledgeable! If I have to come back, I will come to this location and hopefully Joceyln will be here! She’s the best :)

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★ 5

I was here and was taken amazing care by Dasani Revel. Was very professional.

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★ 5

Service was great. Staff was much nicer than other urgent care facilities I've been to. And this was my first time at this location. Thank you for the quick and considerate care.

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★ 5

Wonderfu

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★ 5

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★ 5

친절해요

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★ 5

I visited this office for the first time and had a good experience. I am currently in my first trimester of pregnancy and had been experiencing early cold symptoms. The nurse practitioner was very kind and provided appropriate testing and medications that were safe to take during pregnancy.

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★ 5

The staff is very courteous and helpful.

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★ 5

The girl at the front desk was very helpful. I forgot her name. The general practitioner Karina was also very helpful And very friendly. I like her a lot.

The breakout star though, was Jill in billing. She was so friendly, incredibly helpful and didn't make me feel like a nuisance.

I don't have the best impression of the medical field here, but they were top notch. Especially Jill. She was so easy to work with and friendly, and I value that in customer service

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★ 5

Everyone was great. Dasani and Karen are wonderful

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★ 5

The staff and PA were fantastic. The PA was very sensitive to my condition.

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★ 5

I am shocked to see any bad reviews. I am just shy of 70 years old and have multiple health concerns. My primary doctor has completely missed the cause for several of my illnesses even sending me to several different labs for testing. Twice I have come in with concerns about different unrelated flareups. Twice Dr. Karen has isolated the cause and provided treatment and even giving me a follow up call the next day to see how I was. The service here reminded me of back home with the old country Doctor. My primary seems to only be interested in sending me out for expensive labs and not trying to find a solution.

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★ 4

Very helpful staff short wait time .

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★ 5

I definitely recommend this Urgent Care. Everyone in there is super sweet and helpful.

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★ 5

Short wait time!

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★ 5

The NP was excellent . Took very good care of me and she was also very kind. Easy to make appt, check in and leave. Will definitely return if we have any need for Urgent Care in the future.

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★ 5

The staff and doctors here were extremely caring and helpful

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★ 5

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★ 5

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★ 1

Unfortunately, they have one young woman at the front desk who does not have a clue what it takes to be professional at work. She wants to make the fees a guessing game even when you call in before walking in. She interrupts you rudely and criticizes you for being surprised at info she failed to provide on the phone even though it was the easiest thing in the world to do and what anyone thorough would have done. And if you're too lazy to do that, okay, but then don't also get instantly nasty and disrespectful when people are surprised. I would have stayed, but not if I have to deal with someone that toxic.

You're not on a reality show, so don't bring your ego and attitude to work. Especially when you're dealing with people seeking medical care.

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★ 5

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★ 5

Very quick ! Service ! Nice and easy to talk too

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★ 1

Short staff and very long wait time! I went to care now urgent care and they got me in within 10 minutes! not sure who can give them 5 star review but if I had to guess it must be the employees and their representatives.

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★ 5

Very efficient and friendly staff. Easy to schedule and virtually no waiting time if you set an appointment. From the receptionist to the nurse practitioner I was treated with respect and friendliness.

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★ 5

Quick friendly service. My provider took time to listen to my concerns, and they called to follow up on how I was feeling a few days later. This was such a personal touch! Online registration was a breeze. Great service!

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★ 5

I really appreciate the timeliness, clear communication and kind manner of each staff member. It felt like VIP service.

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★ 5

Very nice staff took care of all my needs Thank you

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★ 5

The staff and provider were very friendly and informative. Our provider explained everything thoroughly after hearing our concerns. We also received a follow-up call from Alex to check on my son's condition and well being. The front office and exam room are clean and well kept. Their office offers online scheduling for urgent care matters. We're happy we selected them.

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★ 5

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★ 5

Front desk, medical assistant, and NP were all very friendly and quick to help me. NP was compassionate, offered good information, and explained my medication recommendations well. Thank you

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★ 1

On Saturday, February 28 at approximately 4:40 PM, I walked into FirstCare Urgent Care because I was experiencing an unusual sensation in my chest near my heart. The feeling had been occurring intermittently for two days and had become more consistent that day. At 41 years old, I wanted to rule out a potential cardiac issue.

When I arrived, I specifically asked whether they had an EKG machine and whether they were capable of running tests to evaluate my heart. I was told they did. Based on that representation, I chose to proceed with care at that facility.

What I was not aware of at the time is that their capability appears to be limited to performing a single EKG — without the ability to run additional cardiac labs, monitoring, or further evaluation. That distinction was not explained to me.

Instead of being triaged immediately, I was directed to complete online intake paperwork, which took approximately 10 minutes, and I was required to pay a $125 visit fee before evaluation. I then waited in the exam room for approximately five additional minutes without monitoring.

Only after expressing discomfort about being alone in the room with ongoing chest symptoms was I promptly connected to the EKG machine. After the test, I waited again and was then informed that I needed to go to the hospital three minutes away because they could not provide any further cardiac evaluation. I was also informed of an additional $50 charge for the EKG.

In total, roughly 25–30 minutes were spent on intake, waiting, and limited testing — only to be told they were unable to provide definitive care beyond the initial EKG.

If my symptoms had represented something serious, that time would have mattered. More importantly, had it been clearly communicated at the outset that the facility was not equipped to manage potential cardiac complaints beyond a single screening test, I would have gone directly to the emergency room.

For comparison, when I arrived at the hospital, I was immediately triaged and placed on cardiac monitoring before completing paperwork — which appears to be standard protocol for chest-related complaints.

My concern is not simply about cost. It is about transparency and prioritization. Patients presenting with chest symptoms should be triaged immediately, and facilities should clearly communicate the limits of their diagnostic capability so patients can make informed decisions.

Based on this experience, I will not be returning to this location.

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★ 5

Dr Karen and her crew were very helpful

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★ 1

This was one of the most uncomfortable experiences I’ve ever had in a medical office.

When I arrived, a young woman working at the front desk appeared to be receiving criticism from a staff member. The interaction was tense and uncomfortable to witness. During this time, I was unable to pull up my registration form on my phone, and a staff member — whom I later learned was named Alex — said, “Just do the paper,” without making eye contact. I was unsure if she was speaking to me because she never looked up.

What was most concerning was that the staff member proceeded to reprimand and terminate the front desk employee in front of patients in the lobby, stating, “I just have to keep telling you the same thing over and over.” I was shocked. Then she told her to leave, and the woman physically got up and walked out of the building in front of us. Immediately afterward, she addressed those of us sitting in the waiting room and said, “I’m sorry, I just had to get that on camera.” This occurred between approximately 2:45–3:00 PM and should be visible on security footage.

I do not know the history or circumstances surrounding the employee who was terminated. However, if her training and supervision were conducted under the same staff member involved in this incident, it may be worth reconsidering her dismissal and providing an opportunity for retraining under more professional guidance.

I was referred to this office by my sister, who had a positive experience, but this incident created a very unsettling first impression.

The medical assistant who brought me to the back introduced herself as Alex. She asked for my height and weight and completed the intake process. Had this been my only interaction, I might have assumed she was simply busy or overwhelmed. However, as someone who has worked for over 20 years as a medical assistant and administrative scheduler, the overall conduct I observed greatly impacted my confidence in the professionalism of the environment.

I fully understand that staff corrections and performance issues must sometimes be addressed. However, these matters should never be handled in front of patients. The lobby is not an appropriate setting for disciplinary action. First impressions matter, and professionalism in patient-facing spaces is essential to protecting the reputation of the practice and maintaining patient trust.

I hope this feedback is received in the spirit intended — to encourage professionalism and protect the integrity of patient care.

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★ 1

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★ 5

Prior experience was excellent March 2024

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★ 1

Trash service, the vet would’ve took better care of me

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★ 5

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★ 5

I commend Kala at the front desk, there was another person in the lobby being so rude and impatient and she kept her cool ! The provider Ms. Karen was amazing she is really great at listening to your concerns and treating you !! I highly recommend this urgent care !! Great ladies Great Urgent Care!!

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★ 3

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★ 5

I'm so appreciative of the care that Dr. Karen gave my elderly mom. She was very attentive, detailed and just overall, so caring. The kind of care a family member would have and it eases my mind knowing that. I would also like to say how wonderful Alex (the Medical Assistant) was as well. She is very patient and empathetic, they both were. This Urgent Care is the only Urgent Care my family and I will go to. Again, thank you.

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★ 1

This has been the worst experience at an urgent care that I have ever had, from the temperature inside being lower than the 37 outside, to the lack of care, no questions asked, left sitting in a room and hours of waiting / I will NEVER ever come back here - urgent care is Vegas has been typically good the last four years, and simply because I was too dizzy to drive further an attempted to patronage a place closest to my home, I’m still in the same pain I was in when I left my home an hour and half ago

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★ 5

Dr Steven was amazing. He explained everything so thoroughly, in a way that no doctor has ever explained to me before. At one point he was going to give me a medication and I told him a concern I had about taking the medication. He told me he really thought it would be great for me. But then, he came back later and told me he thought it could cause the concerns I had so he didn't want to prescribe it after all. He listened to my concerns 100% during my visit and that is a sign of a truly professional and caring doctor.

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★ 5

The office was clean.The staff was friendly. My PA listen and had great bedside mannor. It made me feel she really cared. I flew back to Las Vegas on a plane for 7 hours. My eardrum was bleeding. Sinuses i felt terrible. She worked with me. The staff called a few days later for a follow-up. Impressed.
Thank you so much
Terra mcclanahan new client

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★ 2

No point in making an appointment; they don't use the system. I waited over an hour past my appointment time, so wait times are long despite being advertised as short.

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★ 5

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★ 5

My daughter and I arrived this morning to the most friendly welcome....

Am out of state visiting and the slight emergency was unnerving enough to warrant the wonderful
bedside manner of my nurse practitioner.

She was wonderful. I wish I could remember her name.
She was friendly, patient and inquisitive about what my circumstances were. Handled my care with detail and grace.

The care I received today was exceptional.

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★ 5

Very happy and impressed with the staff and service I received during my visit.

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★ 5

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★ 5

This was the best experience at an urgent care clinic. The staff puts a real emphasis on "CARE FIRST!"
Patients are given great, efficient service and it makes such a difference in the healing and recovery. I'm grateful to have found Care First!

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★ 5

The staff was great and knowledgeable exactly what a I need in that situation, they were also caring which is a plus. I would recommend this place to my family. I’m like everyone else and hate going to the doctors but I was in and out within 30 mins and that counts new patient paperwork which you can do online before you go

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★ 5

The wonderful medical assistant started off helping me with my concerns in such a great way and set the tone for a wonderful level of care to follow! In addition, my prescriber and treatment nurse was prompt and professional with my care today! Prior to today, I had the worst experience at the Boulder Hwy location two days back, and the Blue Diamond location displayed the cleanliness, professional care that I needed and much appreciated! Well done Carefirst Urgent Care Blue Diamond! 🙏🙂

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★ 5

This is one of the best urgent cares we have been too. Kala was awesome at helping us with the iPhone check in and prep for our visit. Katrina was equally awesome. One of the best PAs we have encountered.

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★ 5

Amazing people! Fast and so caring

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★ 5

Great staff, especially Layla she was so sweet and very gentle with me🫶🏾

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★ 5

Very kind and helpful staff. Super friendly and caring. First time I ever been to an urgent care and now I know exactly where to go next time. Thank you. My 5 yr old is up and running already again this morning. Happy Holidays

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★ 5

The Carefirst Urgent Care Blue Diamond location is phenomenal. it's clean and the staff is very friendly and easy to work with! The front desk and nurse practitioner I encountered today were very informative and helpful! Thank you so much for an easy and pleasant visit! Not feeling well is bad enough but it really makes a difference when people are kind and truly want to help!

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★ 5

Both the care provider and the assistant taking vitals and throat swab were efficient and informative. I really appreciated their taking the time to explain the lab test and what to expect later. Very kind as well. 😷😍

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★ 5

Nice and fast

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★ 5

The staff and provider were very helpful and informative. I had an appointment so I was taken care of pretty quickly. I would definitely return to this location for future visits.

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★ 5

Leads and care takers are excellent and very caring ppl here I’d give 10 stars if I could
Thank you care takers and team management

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★ 5

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★ 5

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★ 5

Fast, very friendly service. NP Karen answered all my questions and was very helpful. I waited no longer than ten minutes.

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★ 5

I came in as a walk in and was in and out the building in 35min!! The NP Ms. Karen was attentive and caring and the MA Edson was swift and sweet!! Amazing experience!! 10/10 ALL AROUND

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★ 5

I had a successful medical D.O.T. exam, Thanks for all your help Dr. Karen, I learned a few things about myself and my health with my visit, thanks again- C. Speight.

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★ 5

Front desk and doctor were amazing

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★ 5

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★ 5

I love this urgent care the MA'S are so nice and the Dr.S are great every time! I asked her today if they do any primary care, but unfortunately they don't. Best urgent care in town.

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★ 5

I woke up this morning with some pain and noticed blood in my urine. It was last minute, and I happened to be driving by CareFirst Urgent Care. I could not be happier with my experience—they took care of me immediately.

NP Kat was amazing, quickly explaining my condition and prescribing the right medication, along with clear instructions on how to get better. The entire interaction was smooth and professional.

Kayla at the front desk was also wonderful—super sweet, friendly, and efficient in getting me checked in.

Overall, this is by far the best urgent care in Las Vegas. I highly recommend this location!

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★ 5

Very helpful Karen is the best

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★ 5

I found my home for quick care. Kat and Kala are beyond spectacular!

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★ 5

Had a great experience this morning at CareFirst Blue Diamond with NP Kat and her MA, Kayla. Kat really took her time listening and never made me feel rushed. She explained everything clearly and answered all my questions. Kayla was kind, attentive, and drew my blood with no problem at all. Before I left, they made sure I had everything I needed. Really appreciate the care from both of them!

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★ 5

I was very happy with how my whole experience went. From the front desk service, to being seen quickly by an expert and on a Sunday of all days. Thanks for making my sick baby feel better.

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★ 5

Everyone was courteous and did not rush me during my exam, very attentive and caring of my concerns and needs, eased my fears

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★ 5

The staff was very friendly and showed empathy. They did everything they could to help me feel comfortable and continue my vacation.

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★ 5

I took my mom to serene location and the staff was wonderful, Jessica , Venessa and Margaret they were very helpful . The provider was a great provider .

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★ 5

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★ 2

At this clinic everyone is kind nice and a pleasure to work with. As always they are efficient and are able to help with just about everything. I would go out of my way to visit this clinic because of the level of professionalism, respect and kindness they show their patients.

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★ 5

Professional, excellent service and fast

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★ 1

Extremely rude and unhelpful staff, especially the owner.

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★ 5

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★ 5

On vacation got sick & went there the staff and doctor were great and very compassionate. I felt better in a few hours. Definitely recommend.

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★ 5

From the front desk to the provider, everyone makes going to the doctor a nice experience.Checking in on line makes it easier to get in and out.

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★ 1

THIEVES, will steal your stuff. Got my AirPods Pro stolen here, called they admitted to having it. Won't give it back and ghost you when you try to pick it up. Will tell you that they "discard" any lost items but won't let you arrange a time to pick it up. Getting ghosted multiple times when calling or emailing.

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★ 5

Prompt and efficient service. Just what I needed! I am visiting from out of state. They cared about how I was feeling and took care of me timely! They do accept Medicare contrary to what the automated recording says. I would definitely return should I need their services.

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★ 5

Nurse Practitioner was very attentive of my daughter’s issue.

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★ 5

Fast and friendly staff. The Best in Town...!!! Karen, N.P. and Edson, M.A. They are so Awesome and Amazing, Very Professional, Kind, Caring, and Helpful... Highly recommendable to everyone...!!!

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★ 5

OMG, I can’t recommend this place enough. I’ve gone to their office, as well as their virtual appointments they offer. I’ve been too many urgent cares in the past, I’ve struggled finding good care, and this place has offered everything and More. When they weren’t sure about something, they researched until they were, they made the extra effort to make sure I was leaving feeling better. They even called back the next day to make sure what they did was working, and if my pain was subsiding.

If you want an urgent care that is fast, cares, and is knowledgeable, then this is the place to go. I would trust this facility with my life, and it’s unfortunate that they’re an urgent care because I would be honored if one of them could be one of my primary care physicians.
Thank you, Care first for listening to me, and taking care of me.

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★ 5

This facility has amazing staff members, including Katrina Bidwell, NP, and Victoria. They provided outstanding care and professional advice during my visit. They made me laugh throughout the process, which helped me feel comfortable and less embarrassed. I truly felt appreciated. If given the option, I would definitely choose to be treated by them again.

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★ 5

Excellent care

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★ 5

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★ 5

First class service, no ungodly waiting and all issues of mines were addressed.

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★ 5

Professional staff members very courteous

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★ 5

I’ve never felt so comfortable and safe at any doctors office before until I went here & they are very welcoming. Unlike any other office where they just try to get you in and out CareFirst didn’t leave not one stone unturned before leaving. Highly recommended!

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★ 5

Great services staff is nice.

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★ 5

My experience with CareFirst was exactly what I hoped for visiting an Urgent Care facility. I found them professional yet kind. Brief yet thorough. My visit didn't involve anything crazy challenging but did require medical intervention on a timely basis. They were great!

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★ 5

Everyone is kind and patient and truly care that you get better. They listen and don't rush you when you explain your symptoms

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★ 5

My daughter (15) did not want to go due to her fear of the phlebotomist and others bad experiences. Once we got there we were greeted, assisted, and seen not so long after. The CMA or back office nurse was amazing with my son (3) and kept him distracted while taking my daughter vitals. Shortly after the urgent care physician came in and checked my daughter. She (the physician) ordered blood work my daughter began to worry & pretty much didn’t want her blood drawn. However The phlebotomist was so patient & informed her how important it was to get her blood. He did such an amazing job drawing her blood that she literally only wants to go to him for any and ALL blood work. Highly recommended

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★ 5

From the front desk receptionist Megan and the MA Nyesha to the Provider John everything was great from beginning to the end. They had a very minimal wait time and showed care and concern for my children. 10 out of 10 experience I’ll surely be back.

Nohelia and the provider Kat were so attentive. They listened to everything we said and gave a good treatment plan for my child.

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★ 5

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★ 5

Everyone was supper efficient, professional and kind. Online registration process was easy and they took insurance. I think we were done within 30 minutes of arriving at the clinic. Thank you!

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★ 5

All of the Women/staff were pleasant, personable and professional. Communication was clear and precise with explanations of my options.

The NP, Ms. Karen, she is awesome! I want her as my PCP.

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★ 5

Very efficient. In and out in less than an hour.

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★ 5

Doctor and staff were very polite and quick to assess and relieve my ear pain I will be highly recommending this clinic to everyone

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★ 5

I usually go to a different urgent care and found this one and read all the great reviews. I walked in and barely had to wait. They were very caring and very efficient from the moment of check in to when I was done. This is my new urgent care and I highly recommend it!

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★ 5

Update! Every time we come here, we are treated with kindness, care, and professionalism by everyone we interact with. We appreciate you all SO much. Thank you for helping us when we need you

We've been coming here for 2 or 3 years now, and we've always had a good experience. The staff is caring, quick, and professional.
The last time I was in, the doctor gave me a Gatorade as I mentioned I was going to go buy some. Super sweet.

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★ 5

We were seen very quickly and the staff were all friendly, kind and helpful. Would definitely recommend.

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★ 5

We were out of town Kala gave us extra special care and made us feel special…. Great customer service…. Thank you…

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★ 5

Exceptional customer service . The staff are a perfect example of how every clinic in Vegas should perform.

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★ 5

Professional and quick service.

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★ 5

Very quick & professional service, the entire team was very friend and happy to assist! Would recommend them to anyone. Services are very fairly priced!

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★ 5

I took my mom here when she wasn’t feeling too well. They were able to take her insurance and the nurse was very attentive and was able to help her feel better. I highly recommend this urgent care.

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★ 5

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★ 5

I always dread going to UC but these folks were great! Caring and efficient. Thank you!

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★ 5

10/10 no notes

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★ 5

Everybody was great. Honestly probably my best experience ever at an urgent care

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★ 5

Wait time was short, initial check was quick and nurse was kind and attentive, nurse practitioner was thoughtful, knowledgeable, and came up with solutions to help me feel better!

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★ 5

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★ 5

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★ 5

Even though they were extremely busy,They were very efficient with getting people back to be seen and very personable & very professional.

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★ 5

PA listened to my concerns and addressed them accordingly

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★ 5

Great place nice people.

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★ 5

Let me tell you from the outside. It looks small but inside it's big. For starters the customer service is top of the line. I was here 5 days ago I came sick as a dog.

I had the nastiest head cold, fever, Headache, running nose, bad cough, I had everything you can imagine. The ladies at the front had so much patience I did the registration online.

And I did it wrong but with their help they made it better for me. And I went in fast the gave something to take inside to help my breathing my lungs were shutting down.

And today 5 days later I came back again. I brought my wife and daughter whatever virus I had I was the carrier it was so strong I gave it to the entire house. One by one they all got sick. But the level and professionalism that the ladies gave to us was awesome. We left so please with their service. That we decided to come back again. My wife and I were so pleased with their service care that such little place had so much to offer.

Thanks ladies. Keep up the good work.

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★ 5

Easy to navigate the web site to make an appt. From receptionist, nurse to the doctor. Very kind and patient and made sure my questions were answered. 💯 take care of veterans

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★ 4

Very Good Staff. Doctor and Assistant were very good to my Son and made sure he was comfortable. Much Appreciated

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★ 5

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★ 5

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★ 5

The were quick, very polite, and professional. Needed sutures for a laceration and I was in and out in 40 minutes max. Thank you guys if y'all read this.

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★ 4

Staff was great and sympathetic. the check in progress is a little annoying and the facilities are small and slightly aging. However it was clean and the process went smoothly.

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★ 5

This is my second time going to this location and both times I was impressed with my visit. Both ladies were amazing. I came for an ear infection where I could not hear out if either ear, and I left feeling so much better. Thank you both for your professional and kind attitudes.

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★ 5

Small and efficient office. Professional care and explanation of medical condition.

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★ 5

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★ 5

This quickcare always has friendly staff and very attentive to patient needs.

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★ 5

from checking in to being seen, everything went smoothly and great.

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★ 5

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★ 5

Easy fast check in. Great staff all around. Diagnosis explained well along with care protocol. I will be returning

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★ 5

10 out of 10 highly recommended!!!!

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★ 5

Best doctors best quality service they truly care

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★ 5

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★ 5

CareFirst at Blue Diamond is known for its kindness and good service. They are compassionate and sensitive to children, making treatment easier. I recommend it 100%. The only thing I would improve is that there would be more staff, because the front desk is attended by the medical assistant making longer the services. In another hands rooms needs a little more cleaning attention. Other that that excellent service.

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★ 5

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★ 5

Amazing nurse practitioner and medical assistant. They took the time to listen and check everything. Medication was sent in quickly as well.

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★ 5

I have always hated going to the doctor, but I will not hesitate to go back. Fast and extremely friendly staff..

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★ 5

Ms. Katrina is great. She covered all her basis to check what’s happening with my daughter health issue. Medication went fast to the pharmacy. Great service at the urgent care.

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★ 5

Doctor was pretty quick online check in was fast

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I came into this office with an itchy and irritated ear that Has been going on for an extended period of time. The physician looked inside my ear to see that I had one of my own hairs ,from my head wrapped around my tympanic membrane (ear drum). she prescribed me drops to flush it out and cream for the eczema inside my ear canal ,caused by the irritation of the hair. Within a day of taking the drops the hair became removed and the swelling of my tympanic membrane was greatly reduced. Now 6 days later after using the drops and the cream I am experiencing no more itch or irritation of my left ear.

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★ 5

Very helpful and caring.

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★ 5

I had a short wait and testing for my illness was fast. Provider Bidwell answered all my questions, she listened to my concerns and offered alternative medicine choices.

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★ 5

Best urgent care I have been to in Vegas, they actually try to figure out what’s wrong with you & always get you in and out so much faster than anywhere else!

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★ 5

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★ 5

Never left a review before until now:

Went in for an uncomfortable situation and felt really embarrassed, but the nurse, as well as the man who administered the urine test and the woman who administered the blood test were very kind.

Gentlemen who brought me to the room to do the urine test & vitals, I struggled explaining my problem and he reminded me that's what they were there for and was very patient & kind when waiting for me to do the urine test.

To the nice lady who drew my blood, she did a great job and we talked about the difficulties I had with people drawing my blood before because of my veins being small, but she was amazing & I didn't feel it at all. She was such a sweetheart holding a conversation with me, & already being very uncomfortable and embarrassed for my visit, she managed to make me feel comfortable being there. I hope to have her again if I ever need to go back there for help. Her kindness & confidence shined through, it felt as if I was speaking to a friend. Thank you ma'am!

Thank you to the nurse as well. I was very scared and she was very calm talking to me & explaining the possibilities of the outcome, but was very kind and helped me stay content during the process.

Thank you 3 for all that you did today, I really appreciate it. Have a blessed day.

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★ 5

The staff was so friendly and helpful.. And I love that you’re in and out quickly

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★ 5

today was my first ever urgent care experience and i’m so grateful for how smoothly everything went at carefirst! i arrived around 3:30pm and luckily it was slow so i paid my copay and was in and out. the doctor was able to help with all my concerns right then and there, being supportive and caring the whole time. i don’t know why i was so worried about having to go to in.. but i’m glad i did. would def recommend the team here.

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★ 4

Friendly & Effecient. However, facility needs maintenance and upgrades.

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★ 5

The staff was competent and helpful. As I was passing through from out of town I was so pleased to get and in and out in no time while feeling they took time to help me resolve the concern I went in with.

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★ 5

Very welcoming and very helpful had issues with my issurance and they reassured what i had to do and was very quick with my diagnosis

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★ 5

If going or looking for an urgent care I recommend coming here! They are so nice and your in and out in 20-30 minutes. They are very patient and take the time and explain everything.

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★ 5

As soon as I arrived , I was greeted professionally by the front desk. The registration process was online followed immediately by taking of my vitals. The doctor who saw me knows exactly what she is doing promptly had my respect and trust for my care. Of course it helped she is a “kababayan” or “paisano” as the Mexicans would say. I came as an urgent care patient and left with a new primary care physician.

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★ 5

Very friendly staff. Not a long wait at all. Prescriptions were sent out immediately. First time here and I was very pleased

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★ 5

The least amount of time I ever had to spend In an urgent care facility. Very curteous, friendly professional and efficient staff. Thank you!

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★ 5

Super helpful and caring staff and provider.

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★ 5

Visiting from out of town. Fantastic from the person checking in and handling the paperwork, to the nurse practitioner and doctor who asked all the relevant questions. They were a super friendly office. Great group of medical professionals. 10/10 would go back.

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★ 5

Staff was overly friendly. The check-in process was extremely easy, did not wait too long to be seen, get a diagnosis and be released. I think all of that was about an hour. Maybe less. I highly recommend!

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★ 5

The front desk staff and the nurse practitioner were both great! They treated me with kindness and patience; something that some medical professionals haved lacked in my few past experiences.

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★ 5

I absolutely loved the customer service. They answered my questions and actually helped me from my initial phone call. Definitely recommend them. The office manager/medical assistant was amazing. They are all awesome

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★ 5

All the staff was very friendly and provided excellent customer service. We were in and out in 15 minutes. I'm so grateful my son got the care he needed asap. We are from California so this was truly an experience we appreciated so much! Thank you!

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★ 5

They listen to my concerns were very caring and patient and I felt better even before taking the antibiotics that are prescribed

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★ 5

Quick and thoughtful urgent care when needed. Would highly recommend. Staff friendly and expert care received.

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★ 5

We were traveling through Las Vegas and not sure who to trust for a sudden injury. The staff at this CareFirst were perfect. They were friendly, down-to-earth, compassionate, welcoming, and knowledgeable. They worked really well together and Sydney even price checked medical equipment at several locations for us. They are upfront and transparent about the cost of their appointments. I couldn’t have asked for better. Thank you, thank you, thank you!

Source: Google