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Eye care center Contact lenses supplier Physician Glasses repair service Medical clinic Optician Optometrist Sunglasses storeDescription
Welcome to ClearVision Eye Centers - Summerlin your destination for comprehensive eye care in the Las Vegas area. Our experienced optometrists are dedicated to providing comprehensive eye exams using the latest technology and treatment for a variety of eye conditions. Each location offers a diverse selection of stylish eyewear and advanced lens options to ensure you see clearly and look great. At ClearVision Eye Centers - Summerlin , we prioritize a welcoming and patient-focused experience, making sure you receive the care you deserve. Visit us today to discover personalized eye care services that put your eye health first.
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Reviews
Dana Chen
β 5
Source: Google
bill dicoio
β 5
Great doctor and all staff very friendly and knowledgeable
Source: Google
Gloria Moore
β 5
Source: Google
Aubree Hunter
β 5
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Kathryn Chasen
β 5
On time, efficient, friendly, helpful and really professional team
Source: Google
Hiep Nguyen
β 5
Courteous, professional and quick service
Source: Google
Diva Glam
β 5
Everyone at the office is extremely kind, friendly and knowledgeable. They take the extra time to work with you to find your perfect pair of glasses. I would definitely recommend.
Source: Google
Alexis Wisniewski
β 1
Worst place EVER! I ordered contacts and they NEVER called me when they arrived. I called them, and they were like, "Oh yeah, they're here." Ok. No biggie. Then I ordered glasses and they NEVER called me to tell me there was an issue. After about 3 weeks, I called them to find out where my glasses were and they told me they'd have some optic lady call me. She NEVER did. I called back twice and FINALLY she tells me that the frames are an issue and that the glasses aren't there. I told her I'd come in and pick new frames. The day I go in, they're closed for lunch ], but they were in there and could see me through the glass door, and the optic lady just sat in her chair staring at me while eating her lunch, and some front desk girl stared at me while doing her make up. I was furious since I barely have time to do stuff like this during the day. I finally went back and picked out some frames and they told me they couldn't put the order in because I had a balance of $64. WHAT!??!!?!!?f They NEVER told me about the balance before!!!!! This place is the WORST. No one knows how to do their job. I've only written 2 reviews in my life, and this is the SECOND! They suck so bad, I want the world to know it. Thanks for being the worst eye care on the planet Clear Vision Summerlin.
Source: Google
Galina Poklyak
β 5
Source: Google
Lindsey Mark
β 5
Really enjoyed seeing Dr Li. He was efficient and patient with my detailed questions. Next time I'll need to remember to schedule later to make the dialation less impactful to my day.
The scheduling and intake were very fast and easy. The admins were also nice and helpful. I had a prior provider hold and needed to make some phone calls to get it released, they were patient and nice about it even though it made me almost 10mins delayed from the scheduled start time.
Source: Google
kris kulin
β 5
Source: Google
Antonio Maria Jr. Pavia
β 5
Going here was a very good experience. Staff and service was of very good quality, in all aspects. Keep up the good job.
Source: Google
Shelly Delgado
β 5
When I go in I donβt have to wait they take me right away. The service is exceptional and very thorough. But they seem to get you in and out very quickly. The doctor was very knowledgeable about there products and even ordered my contacts while I was sitting there. I would recomend them to every one.
Source: Google
roxana ojeda
β 5
Source: Google
Linda Auger
β 5
Office very pleasant and efficient. Dr and staff very knowledgeable
Source: Google
Alex Au Yeung
β 5
Same-day appointment, accepts my MetLife VSP, really friendly and helpful staff, great doctor, lots of options for frames. What else can you ask for?
Source: Google
Steffanie Mathis
β 5
Dr. Ly and the staff are amazing. My children and I have been going here for years, we love it. Very organized & clean.
Source: Google
Nicolette Dupuis
β 5
I had a wonderful experience! The entire staff were so nice and Dr. Ly was so kind and patient. He explained everything very clearly to me about my vision! Totally recommend!
Source: Google
Crissy Henry
β 4
Overall, I had a great experience at Clear Vision. Everyoneβfrom the front desk to the doctorβwas incredibly friendly, welcoming, and knowledgeable. I felt comfortable and well taken care of during my exam, and the doctor was especially thorough and professional.
However, the checkout experience left a bit to be desired. I brought in my own brand-new Tom Ford frames (worth $600), and was asked to sign a waiver stating they wouldnβt be responsible if the frames were damaged during lens installation. That part I understand, but the way it was handled wasnβt great. The staff member at checkout was curt, avoided eye contact (no pun intended), and simply slid the waiver to me with minimal explanation. It came off as dismissive. I ended up declining to sign and offered to pay out of pocket for the lenses, but was then quoted an extremely high price.
Iβd still recommend Clear Vision for their great service and knowledgeable teamβbut be aware that checkout can be a bit hit or miss depending on who you get.
Source: Google
emma Jean
β 5
Source: Google
Mike Michel
β 1
Went for an appointment. Left due to front desk girl that was unprofessional and rude. Will not go back just because of her. Called district manager Bree and im awaiting her call on the matter. I just dont want anyone else to be treated like the way I did. That was just not called for and that girl needs to look for something thats not woth the public unless she would like to lose that entitled attitude. I feel bad for every single person that talks to her in that business. If she reads this I hope that it will open her eyes as to people dont like to be treated that way.
Source: Google
Joseph Garcia
β 5
I had an excellent experience at this clinic. The eye doctor and the entire staff were exceptionally courteous and attentive. I was assisted promptly and given clear explanations about the various options available to me. I truly appreciate their professionalism and dedication to patient care. I highly recommend their services.
Source: Google
Brian H
β 5
Fantastic customer service from start to end. New technology for eye exams and Dr Ly was extremely pleasant, professional and knowledgeable. After 15 years at another optometrist, I've found my new optometrist office for myself and family of 5. You can make an appointment online or give them a call, online was convenient for me since I work the night shift, confirmation was sent as soon as they opened.
Source: Google
Candice Perez
β 5
Everyone was nice and helpful
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Irina Voskanyan
β 5
The best π
Source: Google
Mabel
β 5
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T A Evans
β 5
Great staff and care. Very please with the eye exam and the friendliness!
Source: Google
Mika Love
β 5
Everyone was great, but Krystal was amazing. Super friendly and helpful in picking out my frames
Source: Google
Vivian Liu
β 5
Everyone is super nice and friendly, and Dr. Ly is knowledgeable and professional. Highly recommend!
Source: Google
Gunn Gunadi
β 5
Source: Google
Kristen Black
β 5
Dr Ly's office and staff are top notch. I highly recommend you visit them for an excellent patient experience.
Source: Google
Jim Bynum
β 5
Staff was friendly and professional.
Source: Google
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β 5
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B Thai
β 5
Source: Google
Kona C U
β 5
All the staffs nicely assisted me, and Dr. Danny Ly was so genuinely treated me. Very responsive. Strongly recommend! No waiting.
Source: Google
Yosmell Aguilera Lopez
β 5
Source: Google
Pete V
β 5
Source: Google
Anabel Khenanesho
β 5
Dr. Ly is always kind and professional. Andrea helped helped me prior to seeing Dr. Ly and she is extremely hardworking and personable. I had a great experience!
Source: Google
Mary Ferenchak
β 5
Source: Google
Hal Jensen
β 5
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Denetria
β 5
Iβm a new clientβ¦The staff is very nice and friendly. I felt the doctor was very helpful and thorough. My vision is very important to me and she made sure my glasses and contacts meet my needs.
Source: Google
Teri Dougan
β 5
Source: Google
Goolbanaaz Khan
β 5
Everyone was very polite and friendly. I was seen on time and the optometrist was very efficient and knowledgeable. My experience was stress free!
Source: Google
Niki Thomas
β 4
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Audrey Takashima
β 5
Fast easy to work with Dr Ly fantastic
Source: Google
Jessica Conol
β 5
I have a deaf adult son with other disabilities. They gave both him and I the best care. Everyone from the front desk to the back is professional friendly thoroughly informative. Dr Ly is amazing, thorough answering questions and concerns. The office is very clean and well organized.
Source: Google
Steve McMillan
β 5
Source: Google
Bobby Moore
β 5
Dr. Ly was very thorough w vision tests. His assistant, Ryan waa very good at administering all the other tests using state of the art equipment.
Source: Google
Patrick Conner
β 5
Staff at Summerlin was very knowledgeable when I asked about an issue with my eyesight. Their dedication to their profession prevented a major health issue for me.
Source: Google
john nicoletti
β 5
Source: Google
Yukiko Okamoto
β 5
The staffs are sincere and knowledgeable.
The area is neat and clean. I can relax and
Enjoy my visit at the clinic.
Source: Google
Ronald Holmes
β 5
Dr. Lee is outstanding. Very good experience, very caring and explained everything you need to know. Iβve already referred my friend because Iβm very happy with the services.
Source: Google
Dale Reineke
β 5
Source: Google
Turbo Thompson
β 5
Great office of professionals. Quick and informative
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Ronnie Harris
β 5
Source: Google
DeeMachelle Williams
β 5
Source: Google
fasteddie hall
β 1
No one returns calls. I requested status of paid order by phone several times and get run around. No one is available or returns call as promised by front desk. Two weeks after glasses were due. Very poor communication on a $1000 order. West Sahara store.
Edit--. my original post mistakenly identified the Summerlin store They saw this and immediately responded and offered to look into the order. Someone there understands customer service. The Sahara store finally responded but not without an additional 15 minute hold for a 'the manager is in a meeting' response and another phone call less polite demanding to speak to so anyone who could look at the order. I now have a new promised delivery date without knowing why its a month past expectation. Vexing. Use the Summerlin store next time.
Source: Google
Wayne C
β 5
Dr. Ly and his staff are friendly and helpful.
Source: Google
Michael Burns
β 1
Had an appointment and ordered new glasses. This was three weeks ago. No communication and when I call they can only say it's being worked on. When I tell them to cancel the order they say they cannot. I will never recommend this place to anyone. Save your money and go elsewhere.
Source: Google
jack konhorst
β 5
Quick, professional, friendly
Source: Google
Andrew Rogers
β 5
Everyone was amazing! Was taken care of very quickly. The doc asked very good questions. The only issue, and I know this is with every eye shop, even with insurance very expensive.
Source: Google
Aces4Kids Sports Explorer
β 5
First time very nice staff and the doctor. Full service and very good mannerism throughout.
Source: Google
Terry Stowers
β 5
I got a list for my insurance company of providers. I went to the bottom of the list feeling like people probably pick from the top. I called. Got an appointment the same day! Everyone was friendly and kind. The doctor was knowledgeable. Got my new eyeglass prescription and even ordered a pair of glasses. I would totally recommend to my family and friends.
Source: Google
Edward Saiz
β 5
Knowledgeable Dr. Comfortable experience. Great sports conversations. Highly recommended!
Source: Google
florencio bernaldo
β 5
Very friendly. Patient and professional.
They seemed to give a damn about my issues and not my wallet.
Source: Google
Tia Monterio
β 5
Highly friendly and helpful staff. The ladies up front were all very sweet and Dr. Lee was really informative. I learned a whole lot about eye health that I didnβt realize before.
Thanks!
Source: Google
Karla Daniela Almaguer
β 5
Source: Google
Gerald Marcel
β 5
Source: Google
craig barrett
β 5
Very courteous and helpful in finding the right type of glasses And no long term waiting time.
Source: Google
Heather Snyder
β 5
I recently visited to address an irritation in my left eye. The experience was outstanding. The doctor was attentive, knowledgeable, and thorough. The clinic's technology was top-notch, ensuring accurate diagnosis and treatment. I highly recommend for anyone seeking exceptional eye care.
Source: Google
D Cameron
β 5
Professional staff.
Source: Google
George Bergman
β 5
Source: Google
Jeffrey Hines
β 5
Follow up to previous review:
Thank you to the staff ClearVision for contacting me and finding a solution to my original concern.
My visit went better than expected. I was given the time and focus by their optician. It took a little time, but she helped me find new frames and I couldnβt be happier with the experience.
Source: Google
Gil Lejarde
β 5
Dr Danny Ly provides a detailed and thorough exam and the staff are friendly and detail oriented. Highly recommended!
Source: Google
Cordero Bernal
β 1
Ridiculous that they don't have a Return/Exchange Policy or of they do they didn't offer it. Pay attention to what you're getting. The lady who assisted my fiance was flipping back and forth through all these styles of lenses referring to them by numbers. Made us confused on which one we were getting. No visuals of differences other than a crappy print out to kind of show thickness. Thought we chose right until we picked them up. Turns out the lenses the lady kept deterring us from getting because they were "thicker" were the ones we thought we were getting and needed. We believed the lenses we were getting had the anti-glare. Which turns out to be essential for my fiance. Without them the way the glare hits the lenses and the glitter on the frames causes a disco ball effect. That is dangerous because my fiance has epilepsy! It can cause her migraines and possibly seizures! When we explained we wanted the anti-glare to begin with and not what the lady sold us on. The guy said we'd have to pay an additional $80. It would have been only $25 more if the original lady had sold us the right ones to begin with. So now we are stuck paying more for their mistake. The way she deterred us from getting the right ones makes me feel like she knew we would want those other lenses and intentionally made it so we'd be stuck paying more money then we should have. I've worked in various high-end customer service industries and was very disappointed that there was no effort to do any service recovery. It was a "nothing we can do" attitude. If I have to pay more money I might as well take her someplace else. Someplace where they will do it right the first time.
Source: Google
David Gould
β 5
Source: Google
Katina Mallad
β 5
Great experience and a smooth process
Source: Google
Helen Henry
β 5
Thorough, efficient- a very pleasant customer experience!
Source: Google
JoJo De Guzman
β 5
Service super fast! In and out in less than a hour. Dr.Lee outstanding!!! He was so patient and helpful with my 6 year old.
Source: Google
dave barich
β 5
Great-efficient-friendly staff
Source: Google
Andrea Flores
β 5
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Melissa Hernandez
β 5
Staff is smiling greets you when you walk in and very helpful. My Dr got my contacts correct. My eyes were very Dry. He followed up and got me a dry eye prescription delivered to my house. I love the experience and professionalism of my doctor and staff thank you ππΌ
Source: Google
Mariel Resuello
β 5
Source: Google
Robert Dievendorf
β 5
Courteous. Professional. Knowledgeable. Polite.
Source: Google
Emily Hernandez
β 5
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Tom Melton
β 4
The staff is nice and seems very professional. The Summerlin office is by leaps and bounds better then the water street location where Iβll never go back to again.
Source: Google
Martha Marquez
β 5
Source: Google
Lynn Ferr
β 5
The doctor and staff was very nice and helpful.
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Rebecca Briones
β 5
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JJM CR
β 5
The service quality was truly exceptional. Canβt wait to come back for my second pair. Special thanks to Nancy for her patience and expertise that made my visit pleasant!
Source: Google
Patrick Collin
β 5
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Isabel De Guzman
β 5
Nice place, friendly staff. Highly recommended..
Source: Google
Aaron Renner
β 5
Dr Ly is awesome! The whole staff at the office is very friendly and helpful!!
Source: Google
Dainis Charbonneau [Palo Verde HS]
β 5
Dr.Ly is very knowledgeable and friendly. I would definitely recommend him and his office staff.
Source: Google
Victoria Konhorst
β 5
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James Stewart [Transportation]
β 5
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Rick
β 5
Got me into the exam on time and quickly out. Everyone is friendly and helpful. I recommend ClearVision.
Source: Google
Lauren Stephens
β 5
Dr. Lee ands the staff are amazing! They really listen to you and come up with different solutions for any issues you may have with your eyes.
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Leah Ealy
β 5
Dr.Lee and his staff are amazing. The front desk clerks were nice and that back office medical assistant was amazing. Thank you for your time with my daughter and me.
Source: Google
Joe Biya
β 5
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Hailey Olson
β 5
Doctors and staff were very helpful, knowledgeable and sweet. Being a woman I took a pretty long time picking out the glasses I wanted out of the many options they had and they didnβt mind they were all very patient with me and just kind. Overall a great experience β₯οΈ
Source: Google
Iesha Hayes
β 5
Love them everyone is very polite
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curtis terry jr.
β 5
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Lynda Prater
β 5
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Gloria Naval
β 5
I was impressed with the doctor's professionalism, he was very knowledgeable. The staff were helpful to arranged my insurance
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Willa Johnson
β 5
Extremely happy with the service provided by the resident physician and the staff!
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Eric Tan
β 5
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Rae Thomason
β 5
Dr Ty is great! Very knowledgeable....
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Susan Thurnbeck
β 5
Fast, good, professional service
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Carissa
β 5
Always on time. Quick. Professional. Listens to concerns. Top notch.
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David Fletcher
β 5
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dusty lee faulkner
β 5
Quick and easy. Friendly staff.
Source: Google
shay perkins
β 5
I had a 5 star experience from the inquiry over the phone, setting appointment, check in, pre exam, exam with Dr Ly, and finally the purchase of glasses and prescription sunglasses. The entire team was friendly, helpful, and professional! The selection of frames are awesome too!
Source: Google
Cheryl Thompson-Hopgood
β 5
From the front to the back everyone was so professional and kind. I felt as though I had been there several times, yet this was my first visit. Dr. Ly is very good at his job (he made me feel very comfortable) because he takes the time to explain what he's doing, shows you your images and asks if you have any questions. ππΎππΎ
Source: Google
Cynthia Quiroz
β 5
Dr. Lee is amazing and listened & heard what my needs we're. Everyone in that office we very welcoming
Source: Google
Kelsee D
β 5
Dr. Ly & his staff are amazing! They're always very helpful & professional. They managed to get me in on an emergency appointment right away and have been helping me heal every step of the way! I would highly recommend Dr. Ly & staff to my family & friends.
Source: Google
Latanga Redmond
β 5
Source: Google
Glen Rollins
β 4
It seemed to have slightly less Customer, friendly employees then my previous visits. Hopefully it was just the day and not a trend.
Source: Google
Rafael Vargas
β 5
Everyone in the office is so nice and polite. The doctor was amazing and very detailed. They even helped me out with my insurance.
Source: Google
Rene Carissa
β 1
Source: Google
LEJARDE CONSULTANTS
β 5
Very thorough eye exam, good selection of glasses and very friendly staff.
Source: Google
Cheryl S
β 5
Everyone is so nice and friendly, Iβve been coming here for several years.
Source: Google
Lemone B
β 1
The eye Dr. here rushed me and my exam. The glasses were over priced. Not worth your time or money. A few staff members were polite the others not so. Rather arrogant to work in customer service.
Source: Google
Anabel Granados
β 1
I came here to update my contact lenses prescription and the prescription on my glasses. After I waited patiently for my transactions to be added up, I was asked to come back because they had forgotten to charge me for my consultation. Then, when I went to pick up my glasses, they didn't have the case for them. When I gave them the glasses, I handed them over with the case. I ended up having to purchase another case on my own out of pocket. They didn't even offer to sell me another one. I'm not coming back to this location.
Source: Google
Obie Reed
β 5
Source: Google
Milan Dimic
β 5
Everyone was cheerful and very helpful
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Michael Mcclary
β 4
The representative I worked was very friendly and was knowledgeable about the products and services they had available. The only reason this is not a 5 is cost, similar services and products can be obtained a lot cheaper from other providers but it comes down to who will take your insurance
Source: Google
Emily Dimic
β 5
Everyone was very pleasant, I would recommend the clearvision to anyone
Source: Google
Janice Tippery
β 5
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Rochelle Wolfe
β 2
Convenient location, Dr is very nice, however not very clean, very expensive, and the staff are not as personable as they used to be.
Source: Google
Traysee Mitchell
β 5
The staff was kind and courteous and office was quiet, clean and pleasant. The doctor, a female, was very thorough and professional. I highly recommend.
Source: Google
Amanda Short
β 5
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Eva
β 5
Absolutely friendly professional and great customer service they will not keep you waiting I have been going to them me and my kids for a while and absolutely a great experience every time
Source: Google
issac k
β 1
Double the price of Costco for less optionsβ¦
Too expensive and takes too long.
Ordered glasses from clear vision Afro double the price of Costco and took 3 and 1/2 weeks to get, tried to cancel the order and was not successful.
I ordered
glasses with better quality for half the price at Costco and got it within a week.
Source: Google
Al Gore
β 5
OUTSTANDING SERVICE AND VERY PROFESSIONAL PEOPLE. I WOULD DO BUSINESS WITH THEM AT ANY TIME. GREAT EXPERIENCE!!
Source: Google
Stuart Hockman
β 3
Sometimes they do not return phone calls.
Source: Google
Arthur Okwuosa
β 5
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Maria Toledo
β 5
Wonderful service
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Daniel Denton
β 5
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JF Jimenez
β 5
Everybody was wonderful and very professional!
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Allison Hardy
β 1
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monica noto
β 5
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Jon Wertz
β 5
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john gallagher
β 5
Very good staff, friendly and attentive
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Sonya
β 5
The staff is amazing and professional, that is my reason my family and I continue to see them every year for my annual eye care.
Thank you!
Source: Google
Peter Dreimanis
β 5
Friendly and professional experience. Dr. Tong was observant and amenable to my specific needs in terms of vision correction. I would recommend this location for an eye exam.
Source: Google
Lee Ketten
β 5
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Patricia Neddo
β 5
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debra sarp
β 1
Poorest service in Summerlin or anywhere!!! Certainly to take my money though. I was in horrible pain and they wrote me a prescription they said will be ready in a couple hours....a day later the prescription has still not been called in - they βforgotβ! after I stood in the office and they confirmed that they called it in while I was there . I tried them for two days over the weekend to see If I could reach the doctor to have the prescription they have no weekend phone service. I waited until Monday And called them and finally they called the prescription in at that time I ask that I speak to the manager or the manager gets a hold of me. The manager never followed up. Now itβs time for me to get a refill the prescription does have three refills but it also Hass to have authorization from the doctor before you refill it itβs been a week and a half and the doctors office will not confirm with CVS the authorization when I try to call the office you simply get voicemail they do not return phone calls. I will be changing doctors as soon as possible and will never returned to this facility again do yourself a favor if youβre in any type of pain, need help or youβre busy with work and other life duties do not go to this facility! Very sincerely. 100% factual on all I wrote.
Source: Google
William Delgado
β 1
theses people are rude and don't care about your eyes at all. I purchased 6 months worth of contacts. when trying the first pair in the same box i notice that on one eye i could see good but the other eye wasn't the same. I tried a second pair and the same issue. I went back to some old contacts that I had from an old batch and those were good. So i called this place and told them what was going on. They told me that they will order me some new one and to have the box from the previous order I said ok it wasn't a big deal 7 weeks past by and when i called for the fifth time they told me that it was ready for pick up. They gave me samples boxes I spoke to a manager they told me that they didn't care it's the same thing. I was like ok whatever when going home and trying them on they gave me the wrong contact. I will never go to this place again!
Source: Google
Yamelin Landeros
β 5
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Justin D
β 1
Absolutely horrible money hungry doctor they could not finalize my prescription and I moved because I could not be there to do my trial lenses they wouldnβt send them or transfer them to another doctor and they wrote on the prescription that itβs not finalized so I have to pay all over again somebody else in Ohio
Also when I asked them to ship me the glasses they charge me $15 and it only cost them $3.95 and they used Fed ex ground which took almost 3 weeks for my glasses to get here
These people are money hungry and donβt give two craps about you
Source: Google
Henry Huie
β 1
I went in for an eye exam to update my prescription and Dr. Tong was very knowledgeable and took time to explain things during my exam. When the exam was done I asked for my PD (Pupillary distance) so I can order my glasses online as I have in the past, but she indicated that the place that I get my glasses from will take that measurement. Not a big deal since I can just use my previous PD, but I figured it was something they could easily provide since they measured it last time I was there.
While I was paying for my exam, my prescription was also provided and I noticed that the prescription strength had decreased instead of increased, which was unusual to me. The lady that was taking my payment said our vision can fluctuate. I asked if I can confirm with the doctor in case she entered in the wrong prescription and to get a better explanation. I also asked if the doctor could call me back, but the lady said I would need to set up another appointment in order to speak with the doctor since the doctor is on a strict schedule. I literally just had the appointment and wanted a confirmation from the doctor, which I thought is reasonable.
As others have stated, their service can use some improvement and I hope they provide better service to their patients in the future. Luckily there are plenty of other options in town.
Source: Google
Anita Mediano
β 5
Doctor very patient and informative. Great service and staff very helpful and patient.
Source: Google
Greg Keene
β 1
9/9/2020 - 8:30am - Clear Vision Eye Center called me and said my glasses are in and we scheduled an appointment for me to pick them up. My glasses are correct. I will try somewhere else for my next eye exam/glasses purchase in 2021.
9/8/2020 - Reached out to my vision insurance about this situation. They called Clear Vision while I was on hold, The representative I was working with at Spectera was not able to get any information from Clear Vision and directed me on how to cancel the order and how easily CVEC could handle my refund to insurance (over the phone/immediate). She said the CVEC person she spoke with committed to having some type of answer 9/9/2020 afternoon, and my insurance said call then and if they did not have answer, walk them through cancelling procedures and have them call Spectera. I will call then.
8/22/2020 - (Please read full timeline before choosing to go here) Another week gone by with no communication or no glasses? No refund to me or my insurance? This is completely unprofessional and unacceptable! I NEED MY GLASSES! I've given a fair chance to make this right, now it's time to file a complaint with the BBB and reach out on other social media..........
8/13/2020 - A representative from Clear Vision called me to let me know they had contacted the lab about my glasses and gained no information on when my glasses would be complete.
Since I cannot see or work without my glasses, I requested a full refund to me and my insurance clearing me to go to another provider. I was informed that my refund usually takes 3 - 4 months? Obviously I am not okay with this...... Was also told was not certain how would be handled with my insurance?
I'm wondering why my frames purchased at clear vision can not be sent to an alternate lab to be made?
The person I spoke with was very apologetic and professional, but I requested this situation be sent to upper management they may be able to correct in a timely manner.
Waiting
I had my eye exam on 6/12/2020. Received glasses approximately 9 days later, tried wearing for the weekend but the there was a problem with the lenses. I called during business hours and left a message but no one returned call. I called again 2 days later and spoke with a person who said she had to speak with the Doctor and someone would reach back out. 2 days later I was approved to bring glasses back to be remade. That was 6/24/2020...... I've called and let 3 messages that have never been returned. I called back mid-July and on Aug. 3rd and spoke with person who informed me that my lenses were out of stock and they had no idea when they would be in? It is now 8/12/2020 and I've had to spend $100 to replace my old glasses frames as a spring hinge broke and I still do not have my glasses? I am not happy with my experience here and thought I would share.
Source: Google
Scent Mc
β 2
I had to get my glasses adjusted Three times. That Adjuster kept saying that itβs the way Iβm holding my head and I told her I couldnβt see out of the glasses. very very bad experience will not go there again I felt that she was kind a rude. They kept trying to sell me an upgrade I should be able to see out of the glasses I bought I got progressive and ended up with getting the bifocal because I couldnβt see out of them.
Source: Google
bernita degruy
β 5
The staff was nice and professional. The dr showed concern, explained everything she was doing and why. She gave me the option to ask questions. I would refer everyone to Clear Vision. I only have one concern and that is: why does it takes so long to get my new glasses.
Source: Google
Larry Owen
β 5
Source: Google
Aarion Thompson
β 1
Update your hours
Source: Google
3Bears
β 4
Office staff were respectful, friendly, and caring. The Doctor herself showed respect and care for my questions and concerns and listened and even asked me if I had questions to just stop her and ask. My only gripe is the lobby near the entrance, very small, and lack of room to walk near the glass cases for glasses.
Source: Google
Torrie Trum
β 5
Very kind
Source: Google
Eric Mehmen
β 5
The staff at ClearVision Eye Centers, Summerlin are the best I have encountered. They made me feel like I was the only customer in the place. I called at the last minute and they were able to fit me in and made sure I was well prepared. Upon arrival, I was greeted and immediately felt comfortable. Everyone was so nice and the dr. was very personable and informative. I cant wait to go back and visit them!
Source: Google
ANTHONY
β 5
Everyone was AMAZING! I was in there when a guy was late for his appointment and they had to reschedule. He threw a tantrum (like a 3 year old, slamming the door and yelling) and the ladies handled it all very professionally!
Source: Google
Anand R
β 1
Very poor customer service, they have cancelled the appointment without any notice. Pls donβt go to this place
Source: Google
Tashia Jones
β 4
Source: Google
Spencer Arns
β 5
Source: Google