★ 5

Excellent staff!!

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★ 5

Always so professional and kind!

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★ 5

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★ 5

Took my wife right in. Very helpful and friendly. Great job 👍.

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★ 5

Went in for a walk in xray, the service was quick & seamless. I was in and out within 30 mins. Staff was kind and helpful.

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★ 5

Great Staff and great procedure

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★ 5

It's always a pleasant experience when I go to DR. Friendly front staff and back staff!

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★ 5

Staff was professional, knowledgeable.

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★ 5

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★ 5

I had a great visit at Desert Radiology!
I had 2 back to back tests done and was out of there quickly. They are very helpful and friendly.

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★ 5

Very short waiting time. Pleasant staff!!

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★ 5

front desk pleasant ,if you or an family members, need imaging, for the best experience, Desert radiologist on 7200 cathedral Rock Drive, is the place to GO,!!!!!!

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★ 5

Very , very quick service

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★ 5

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★ 5

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★ 5

Been going for years and I’ve always liked going there for any procedures. It’s a good group, good people, just good.

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★ 1

3 years still can't get anyone to answer the phone. Internet says the address is 3930 South Eastern avenue. Their voicemail when you click one of the options says that the address is 3920 Eastern. Not fun when you have to crawl on your hands and knees back and forth trying to find out where you're supposed to be going after the taxi drops you off. Unfortunately my PCP booked me with desert for some odd reason so I have been trying to book an appointment to get a knee x-ray for the last two and a half years now and still can't get a single person to ever answer the phone and EVERY option I press are always full and they tell you to call back again later. SO STILL DON'T HAVE ANY IDEA HOW TO FIGURE OUT IF I SHOULD BOOK MY UBER WITH THE ADDRESS THAT'S POSTED ON GOOGLE INTERNET OR IF I SHOULD GO TO THE ADDRESS THAT'S VERBALLY GIVEN ON THE OFFICE LOCATION OPTION AT YOUR OFFICE. 🙄

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★ 5

I've been here several times and each time has been great. Everyone was kind, helpful, and professional.

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★ 3

The staff was decent, especially when I was in extreme pain after the MRI. Even wheeled me to my car. What im highly upset about is my report not being available in a timely manner. I had the MRI done on Feb 12th and on the 27th when I saw my doctor the report was still not completed. I called and spoke to medical records about this and asked if staff could be coached/talked to about this. Then medical records said "well did you ask how long for the results? Or did anyone let you know that it takes seven to ten business days, not including holidays or weeknds?" How is that a proper response, placing the blame/responsibility on the patient?

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★ 5

My doctor referred me to Desert Radiology and I was pleasantly impressed with the staff both on the phone and in the lab as well. It was clean, staff helpful and the actual radiology technicians were great.

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★ 1

I called to reschedule an appointment at the Palomino DR location.
Tenessa answered my call around 1pm on Tuesday, 2/24/2026. I politely asked her for another appointment which she did after confirming my information. When she rescheduled my appointment and confirmed it; gave me instructions for the day of, I said thank you. She replied with "well you have a good weekend or whatever...." with a sarcastic sound. She should be retrained not to end a call like that because it isn't polite at all. It sounded dismissive and rude. Thank you
Update: Cancelled my upcoming appointment at DR with Tenessa on 2/26/26.

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★ 1

Very unprofessional. I have 2 medical insurances and they want me to pay my deductible in cash because they're not in-network with my primary insurance. They don't want to bill my secondary insurance even if they accept that insurance and insist that I pay them instead.

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★ 5

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★ 5

Desert Radiology is my “go to” place when I need to have imaging done. Very friendly check-in staff and radiologist imaging staff amazing—very thorough, gentle, and quick! Need images done? Check out this location! All the best!

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★ 5

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★ 5

In and out quickly

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★ 5

From reception to xray tech as well as ultrasound technician ALL very professional welcoming made sure you feel comfortable and all were very kind. Best of all was in and out!

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★ 5

I was a walk in for an x-ray, they got me in and out very quickly.

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★ 5

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★ 5

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★ 5

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★ 1

Desert Radiology, why did you schedule me at 8 a.m. and instruct me to come in 15 minutes earlier (7:45 a.m.)? I went to the counter twice and asked if you had forgotten about me, only for them to call me in at 9:00 am. I asked Christy, who called me in, why the delay, and she had no answer other than apologizing.

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★ 5

The young lady that took care you me on 1/27 2026 at 11am was awesome. 🤩

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★ 5

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★ 5

I love it

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★ 5

Whole experience was positive start to finish. Virtually no wait time.⁵

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★ 5

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★ 5

Great staff. The young lady technician explained every detail she was very polite and very knowledgeable and I say too good looking

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★ 5

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★ 1

Still no results from CT scan of December 30. This is sad - it is preventing people from getting treatment, if needed. Have called DR multiple times. I’d give zero stars if I could.

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★ 5

My visit to Desert Radiology was surprisingly fast!! Usually there is some wait time, but I was quickly waited on. The procedure was done by a technician who seemed knowledgeable and experienced. The staff was professional yet friendly.

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★ 5

Mrs.Tammy was lovely and very professional she made my family member’s x-ray process simple & quick and we very much appreciate that with her diabetic foot ulcer at this location!

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★ 5

My experience was very polite about everything and very helpful about my experience

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★ 5

I have used this Desert Radiology location before and have always been delighted with their team of experts. The xray tech was patient, kind, compassionate and extremely helpful as always.

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★ 5

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★ 5

All the staff were very helpful and friendly and explained everything that was going to be needed to prepare for the procedure. I would recommend them to you. I didn’t take any photos don’t know if we are allowed to do that.

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★ 5

Great, clean, wonderful staff, I always choose DR.

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★ 5

Outstanding!!!

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★ 5

Very friendly and knowledgeable staffs

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★ 5

Great service

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★ 5

I was really impressed with the speed in getting a walkin. Throigh the registration and being called for. My exrays totaltime. Was unnder one hours very impressive.

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★ 5

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★ 5

Nobody really wants to go in for an MRI, especially one with and without IV contrast. But instructions were clear, they were on time, everyone I came across was friendly, professional and competent, and it went about as well as it could. I agree with a comment below about turning down the TV volume.

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★ 4

On time, friendly and understanding.

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★ 5

Needed CT scans and didn’t wait long to be called. Techs were just super nice!

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★ 5

7 30 am walk in for x-rays. In and out in about 1 half hour.

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★ 1

Never go to any desert radiology place if you are the type of person to know what you will be paying for. The billing department never knows your estimate cost and will tell you to send an email. Nobody will respond to your email so most likely you’ll receive a surprise bill. I’m never coming back here. Didn’t realize how difficult it is JUST to receive an estimate!

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★ 5

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★ 5

I had an ultrasound of the abdomen done. My tech was very patient and helpful. Sign in went smoothly. I was called back to have the procedure within 10 minutes of my scheduled time. Office is very organized.

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★ 5

My experience at Desert Radiology was the best visit I've ever had at a doctor's office.

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★ 5

Everything went smoothly, check-in, wait time and scan. All was great, as usual. A+++++

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★ 5

Very well staffed quick and friendly

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★ 5

Good experience

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★ 5

Me hice una cirugía aquí con la doctora Miles les contaré que fue de lo mejor fue una cirugía de mucho cuidado y muy profesional estoy feliz con los resultados gracias

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★ 5

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★ 1

UPDATE: 10/17/25 Well it's actually worse than horrible. Took the CD that DR burned for me to the Dr. and they did NOT include my KUB XRay on the CD! What kind of training do you have for your employees. Telling everyone I meet or know to go elsewhere.
Actually Less than 1 star. HORRIBLE Customer Service. Had order for a CT and and XRay. Checkin people do not greet customers. I checked in at 7:25 and at 7:40 I was done with the CT and went back to waiting room at 7:48am to wait for xray which opens at 8am and is only walk in. After 30 min I went to the desk and she said the tech cancelled my xray appt because maybe she thought I'd left, I said why would she do that when no one came and called my name to see if I was here. and orders are in the system for an xray. No apology. Nothing. Was there for over 1 hour for what should have been done in 30 min. Plus now they tell me they no longer give CD's at this location. So now I have to drive many miles to pick one up. Why not tell people that in advance? This company needs to do some very serious customer service training and I will never go back.

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★ 5

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★ 5

Muy buena atención y comprencion de todos los empleados

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★ 3

The only complaint I have was in the waiting room. TV was too loud could not hear any name being called between the patient chatter and the TV. It was very annoying. The ladies behind the desk need to speak up as should the tech when they call your name. Can't hear them. Service was fast and pleasant.

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★ 1

I am a veteran and was sent here due to the VA wait times. I need a CT scan on my head after having continuing issues from brain surgery. The lady on the phone refused to schedule the scan, saying I needed some "VA TAX" number???? I've never needed anything like that. So I tell her to schedule me as CASH PAY and STILL she refused to schedule me. I need this done NOW and I know they get VA patients regularly. There is no reason they couldn't figure out the missing info (like calling the ordering office) especially when they are making a fortune of the VA and U.S. tax payers. Incompetent

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★ 5

Very professional, with little wait time and very professional staff.

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★ 5

The professionalism, kindness, and patience of the staff was noticeable, even while standing in line. They treated everyone with dignity and respect. In lieu of this, I assumed I would get the same treatment from the technicians. To my expectations, I was not disappointed. The technician, was kind, patient, thorough, and above all, caring. Would readily recommend DR to family and friends.

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★ 5

Great! Super fast and friendly!

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★ 5

I have gone to Desert Radiology for imaging several times in the past few years and have always found them to be first rate; very easy to schedule appointments by phone even for two different tests for same visit; staff are friendly, professional and efficient; facility is always clean and comfortable with fun decorations for the holidays; staff appear to like what they do and where they work which shows in how they interact with their clients; most recently I had two different studies done in same appointment and done in less than an hour; highly recommend Desert Radiology

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★ 5

Very nice and well maintained facility with all instructions in force to protect everyone from infection on Covid 19 and cleanliness Entire employees are very cooperative and professional

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★ 5

Came for mammogram. Line of people at office, just to give your name. Told to wait in chairs. Got called from door leading to exam room. Never talked to anyone but exam person and trainee. It was quick, they were respectful and gentle. Got out in record time.

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★ 4

Very professional

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★ 5

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★ 5

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★ 5

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★ 5

The whole stuff beginning from the appointments, the front desk, the technicians and everyone work there are fantastic.😊😊😊☺️

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★ 1

If you like waiting g for 2 hours for a ten minute x-ray it was great. I won't say thanks

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★ 3

Scheduling and whoever submits for insurance pre-auth (or doesn’t) is the worst. They take months and literally act like they don’t even speak the same language, not understanding basic questions and concerns. They will cancel appointments that you’ve waited months for without asking first if you want the option of paying for a test you need when insurance denies it. I am filled with dread when I have to call and endure their insane hold times only to get someone who appears to speak your language but still can’t understand you. As the appointment date approaches, there’s about a 50/50 chance that they will call you the day before saying they didn’t get pre-auth when they didn’t get it bc they never submitted for it, or all of the sudden they don’t have a tech available. Once you finally get in for your test, the imaging techs
are kind, professional and thorough. They (and the front office staff) are the only redeeming thing about Desert Rad

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★ 1

Desert radiology is Terrible. They don't answer their phone ever. They don't respond to emails. They don't respond to their own appointment form. Good luck setting an appointment! It will take you at least 2 months. A total joke. Ask your primary care doctor for a different imaging company.

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★ 1

I wish I could select 0 stars. I haven't even been to the office yet. My doctor sent a referral back in May they then failed to schedule an appointment for me for a month while I called my doctor and them every 3 days. I finally get an appointment scheduled. I have 2 confirmations. They sent the latest confirmation at 0845 last Wednesday. I try to pre register for my appointment this morning and it says "we can't find your appointment please call the front desk." I attempted to do so. After 30 minutes of trying to discern what "Gem" was saying he said my appointment was canceled on Wednesday at 1 pm. Are you serious?! What a joke.

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★ 3

Hard to find.

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★ 5

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★ 5

Pleasant waiting room, ample parking and courteous staff

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★ 5

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★ 5

Always friendly treat you like if you were family makes you feel comfortable dispite BIENG there for other reasons all staff is professional and nice

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★ 5

Thank you to Giselle at check in for her excellent customer service!

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★ 1

They never answered their phones.

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★ 5

Excellent

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★ 1

I checked in on time for 2 appointments. 1 hour later I checked on why I wasn't called yet. They forgot to mark me ready in their system, so I waited for no reason other than incompetence. I won't be back here again.

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★ 1

The waiting times on the phone to make appointments or cancel them are ridiculous 40+ mins on the phone to cancel and still no answer, I hung up, I guess I won’t be showing up, I would have like to do give you the courtesy of a cancellation in time, your reminder service should have the option to cancel but that’s too much to ask isn’t it?

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★ 5

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★ 1

i was at Desert Radiology today and all the people i came in contact with that work there was acting rude and uneducated like they was mad at the world

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★ 1

The service at this facility seems adequate, but their billing services are not friendly at all. When calling to get help on billing questions after receiving multiple bills that we had already paid, we were assured it was indeed paid. Because we had been billed several times after we had made payment, we ask for written verification that we had a $0.00 balance. We were told a statement stating this would be sent to our email on file.
We received an email, but the email directed us to a secure site that required us to create an account.
We attempted to open an account following their directions very carefully. After being unsuccessful 5 times we called back to the number on the bill.
The agent said his name was John. He again put us through all the security questions, not just once, but three times. He again assured us the balance on our account was $0.00 but told us the only way to send us verification was through the secure web site or by snail mail.
John was very focused on what he wanted to tell us, but was totally deaf to our concerns about our difficulties In logging into our account.
He could not, or he was not interested in explaining why bills could be emailed to without all the security, but a simple statement showing a $0.00 balance cannot.

Just a very unsatisfactory experience over all!

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★ 3

It was a mixed experience. Technician is nice but they could hire more staff for faster procedures. Customer service can improve. Lab results took longer than what's declared.

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★ 1

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★ 5

What a great place. The lady who helped my aunt Cameron went above and beyond to get what we needed to get done in one visit instead of two. Saving us at least 5 hours. What a great day!

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★ 1

My experience was rotten tests got screwed up. Wasted my time denise was very rude

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★ 2

I was referred here by my primary for a diagnostic test, and while the initial call went seamlessly to make the appointment, and the appointment itself was fine (the technicians are thorough and explained everything very well), my dispute is with their billing communication.

I was told when I made my appointment that I will have a $502 co-pay due at the time of the appointment, which I paid. I was then surprised to receive another bill 2 weeks later for another $532. When I contacted their billing office, I was told that the initial co-pay at the time of the appointment was the FACILITY co-pay and the additional bill was the RADIOLOGIST co-pay. I was never once told there would be additional co-pay charges, or I would have shopped around for another radiology facility. Very bad business in this economy, and another example of doctors offices taking advantage.

Ask for ALL co-pay charges when you make your appointments here.

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★ 5

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★ 5

Always so professional and kind ✨♥️🌲

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★ 1

Hey Desert Radiology.....I have sent 2 emails with NO response. I am still waiting for the results that were promised to me by end of day via email. The information was conveyed through a customer service representative because your supervisor refused to get on the phone with me. And fyi....I filed a complaint with my insurance company so they are aware of the unjustifiable delay in getting results and obvious contempt from your employees for patients.

Update 5/20/25....I emailed Desert Radiology over the weekend to try to get results and as of today,my Dr's office is still waiting for CT results and I had the test 27 days ago!!!! This is appalling for a scan your own radiologist suggested and my dr ordered to re-examine a nodule in my lung!!! As of right now, I have been on hold 14 minutes trying to get someone to talk to about this. There is no way that this is an appropriate amount of time for results. And if my dr orders a STAT read, I'm sure it costs a lot more. You should not schedule so many appointments if you can't provide the service we need. If I could give 0 stars I would. No one has answered my email, or made any attempt to fix this problem.

The staff are nice and professional but they are seriously understaffed. Today is day 23 of waiting for my chest CT to actually be reviewed by a radiologist. The scan was recommended by a radiologist 3 months ago after a CT showed a nodule in my right lung. So my dr ordered a repeat scan to ensure the nodule hadn't grown. I had to reschedule my appointment with my specialist (which was scheduled for 22 days post-scan) because no radiologist submitted the report of my results. My follow-up is now scheduled for 7 days from today and I will be furious if I have to reschedule again because they don't have the staff to read a scan. How they think that 3-4 weeks is an appropriate amount of time for reports on medical issues that could be life changing is beyond my comprehension. Today is 23 days. No report yet. If you need immediate results, or even timely results, go somewhere else. Desert Radiology takes too long. In no world is 23 days and counting acceptable for test results.

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★ 5

My experience with the staff at desert radiology was just wonderful. I was treated with so much care. The ladies were just wonderful. I was cold and was given a warm blanket. I would recommend this staff for a thyroid scan to everyone. They actually care about your needs. Thank you staff from the receptionist, to the scanning people. Sorry I don't remember your names but service was on the 12th of May.

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★ 1

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★ 5

Excellent. Quick. Efficient. Friendly.

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★ 5

I had the most delightful, talented gal. The whole office was pleasant.

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★ 5

The service was prompt and the service providers were kind and very sensitive to my needs

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★ 5

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★ 5

Very good service and highly recommend desert radiology

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★ 5

I receive excellent quick and profesional service.

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★ 5

Quickly handled and very efficient!

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★ 5

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★ 3

Front Desk Staff needs to be more professional and timely. About 5 girls at one side sat together conversing amongst themselves while patients are waiting to be checked in. My own appointment was at 2, I arrived at 1:50 and still wasn't checked in until AFTER 2:30p but why, I watched these girls check in patients that arrived after me, at least 3 people. Though the Technicians themselves were Great! Very polite & professional so they should be applauded. However that front office staff, that's the 1st impression of your company and these ladies unfortunately, are letting you fall in that regard.

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★ 5

My first time at this facility but I can say the service was impeccable from check in to getting my X-rays done I arrived just before closing didn’t get turned away and the facility was very clean and welcoming. As long as they are there it will be my first choice of service before any other location unless they are unable to do what is needed for my request. Way to go staff continue what you are doing your services was great thank you

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★ 4

Smooth and quick process. Thank you for allowing the walk in process for x-rays.

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★ 5

Very fast. Treated very professional.

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★ 4

XRAY tech was great.....
Why is it taking so long to get results

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★ 5

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★ 5

They prompt at getting me in to my appointment on time. They were efficient and kind.

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★ 5

The staff of DR is extremely personable, competent and knowledgeable.

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★ 5

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★ 5

Very thorough, respectful, accommodating and professional

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★ 5

Technician was very professional.

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★ 5

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★ 5

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★ 5

The technician was very professional

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★ 5

Multiple locations, quick response, professional staff... got my scan result on CD in minutes. I'm a happy camper. 🙂

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★ 5

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★ 5

This place is amazing. The facility is always clean and organized. The entire staff is friendly and very professional. I would definitely recommend this place to all my friends and family. Keep up the good work.

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★ 4

Got in and out quickly. Guy who did my MRI had zero personality.

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★ 5

In and out super quick

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★ 4

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★ 5

Everyone there were kind and polite and very helpful I would highly recommend this place Thank you 🙏

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★ 5

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★ 4

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★ 5

Professional and kind ❤ care!

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★ 4

Was treated respectfully and quickly.

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★ 4

The lady that took my x-ray was pretty cracky and her assistant was very sweet I will come back its way better then other places I've been too thank you.

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★ 5

Front desk ladies were very pleasant and the mammo tech was so kind great job DR .

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★ 5

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★ 5

People were very professional and friendly.

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★ 5

Nice

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★ 5

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★ 5

Very thorough and friendly.

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★ 5

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★ 5

Appt. Was on time as scheduled. Receptionist had all info. Needed ready and was friendly. The technician was helpful, patient and friendly. Scan was done in a timely manner.

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★ 4

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★ 5

Thank you Desert Radiology for always being kind and caring. You have exellent doctors and staff. They keep you informed during your procedure which is great as it puts your mind at ease.

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★ 5

All personal encounters were very friendly and professional. In and out quickly.

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★ 5

Office staff and tech were very pleasant and professional

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★ 5

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★ 5

Best Radiologist in LV. Hands down!!!
Always friendly and helpful.

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★ 3

It was a challenge to find inside the building, but Dominic was a pleasant and competent professional.

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★ 5

Very nice and explained everything with me.

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★ 5

I needed a chest x-ray. I did not need to make an appointment. I was in and put within 45 minutes.

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★ 5

Very professional and employees

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★ 5

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★ 5

It was great very professional

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★ 5

Professional, kind, caring staff made my visit an appreciated experience.

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★ 5

I had an awesome experience, the staff could not have been any nicer and the technician put me at ease and help me through the whole thing he was awesome.

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★ 5

The tech that did the imaging is SUPER (thank you), however, the clerk that record patients (1st cubicle to the left next to the registry counter) was so inexperienced that she only asked me to sit and wait. She didn't asked me if I already register in the counter. I waited for almost 40 minutes and I asked another clerk at the middle counters because my appointment of 1:40pm is almost past due and she told me to sit and wait. For almost over 1 hour I asked again and somebody with a presence of mine asked me if I already register at the counter and said NO because no one said so but to "sit and wait" for my name to be called. As soon as I registered, the Tech had taken me right away for examinations. Thank you Tech (I was unable to obtain her name). I believe, these clerks at the cubicles need some direction and training on how they should deal with patients. They should also be observant on the patients waiting for so long on their seats. On behalf of others who are having these type of experiences, the management should do some improvements to avoid such inconveniences.

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★ 5

Professional and knowledge staff.

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★ 5

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★ 5

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★ 5

The person who did my test was very professional explained everything. He was very comforting and pleasant. I wish I remembered his name. Thank you for your kindness.

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★ 5

Un lugar excelente, acogedor, buen servicio, las personas que trabajan allí tienen un trato especial con los pacientes, me encantó la atención que me dieron, mis mejores recomendaciones

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★ 3

The young girl at check in was quite rude. I said hello she did not respond, then I said good afternoon louder and she barely responded or looked up at any time. The technician who took my X-rays was fabulous he was so nice. I wish I could give just him a 5 star rating and her a zero.

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★ 5

Great staff.

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★ 5

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★ 5

The people at Desert Radiology are the best once you finally get an appointment the rest is great. They need to fix the call center for getting a appointment

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★ 5

I didn’t have to wait for my appointment, the mamo tech was friendly and professional and I was in and out quickly and efficiently.

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★ 4

Great technicians, but a little bit of a cattle call checking in.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Excellent service and not an all day experience. I had 3 procedures that were back to back to back. Extremely comfortable procedures.

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★ 5

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★ 5

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★ 5

Very professional from start to finish . Clean , comfortable, and accommodating. I’ll return.

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★ 4

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★ 3

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★ 5

Scheduling the appointment was rough because there was some miscommunication on one end and I had to call my doctor and radiology back and forth because for some reason staff did not know which scan I needed even though it’s on the paperwork. However, I had an amazing experience with the tech who walked me through my nuclear medicine, he was very kind and thorough. Answered my questions and made me feel taken care of. So for that I’d rate my experience high and would recommend this location to others.

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★ 5

Perry, Creek and Professional

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★ 5

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★ 1

Ten to fourteen days for results does not make me happy

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★ 5

Got my appointment by calling, showed up, everything went well, on time, good experience.

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★ 5

Everything went smoothly. I was taken in on time, the tech was friendly and competent and I was out promptly.

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★ 5

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★ 4

I didn't have to wait very long. The processing staff is very efficient. I've been there a few times and not crazy about filling out so many sheets, both sides! Once inside, the technician was helpful but kept talking while the loud MRI machine is on. I told him I can't understand. He kept talking anyway. The hard surface of the bed is very painful for my back. I asked for pillows for under my knees and back. He couldn't get one for my back. I had to endure.

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★ 5

This entire process was EZEEY PEEZY. Staff was thoughtful, efficient and explained everything thoroughly!

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★ 5

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★ 5

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★ 5

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★ 5

Staff is very friendly. Did not have a long wait.

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★ 5

I visited Desert radiology for my annual mammogram. Although the procedure itself is not real pleasant the person that performed my procedure was very pleasant, gentle and comforting. It’s so important that these professionals try to make us feel comfortable about what we’re going to experience. It’s always sparkling clean when I go. I love some of the advertisement they have using pictures of hummingbirds to me is so pleasant to look at everything made me feel comfortable around me, as well as the person that performed my procedure. Desert radiology has never disappointed me.

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