★ 5

Second time here. Staff was great. Had an appointment and everything was on time. Loved my Dr.

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★ 5

Family Doctors is certainly a FAMILY!
Alley is the BEST.

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★ 3

The wait time for blood draw is extensive, they only have one technician available. Also,the service can be more expedited it is along time waiting inside prior to seeing the Dr.

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★ 1

Update 12/19/25
I have been a patient at this practice for 5–6 years, and honestly, if it were not for Rachel Smith, I likely would have stopped coming long ago. The wait times have become completely unreasonable. During my most recent visit, I watched and listened as three patients who checked in after me—including one walk-in—were seen before me.

I was there solely for a single NAD+ injection, which does not require a doctor visit. After waiting far too long, I had to leave to return to work and never received my shot or a refund.

The office manager, Maria, stated she would call me back after looking into why my appointments are so often impacted by excessive wait times. Unfortunately, I never received a call, a refund, or any effort to make this right—such as offering complimentary NAD+ treatments to compensate for the repeated loss of my time and gas.

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★ 5

Excellent service and friendliness!

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★ 1

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★ 5

Been going here for years and love the place and the staff was very friendly and accommodating. Rachel doesn’t absolutely amazing job with myself and my wife.

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★ 5

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★ 5

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★ 5

I've lost 25 pounds on the Semaglutide diet, it has made a world of difference on my health. The support you get from this office is top notch. The girls are so nice, Paris and all the other girls that give injections are so supportive. Rachel and Alexandra are top notch doctors that give you all the information you need to be successful. They give you monthly analysis to follow. So far so good. I love my WLP.

Source: Google

★ 5

Great medical office! The weight loss program is top notch. Rachel Smith is very kind and professional. Staff is very nice as well. Keep up the good work.

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★ 5

They take great care of their patients. Very flexible with scheduling

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★ 5

My family has been going to this clinic for years! Dr. Rachael Smith is awesome!!

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★ 5

I’m a patient in this office for six months already. I am very happy with my Medicare choice of doctors. Everyone is very polite and helpful. I was pleased to find out that they do NAD + shots in the office. Safe and secure way to experience the innovation in the medicine .

Source: Google

★ 5

Rachel Smith is the best! They have an awesome weight loss program with a lot of options to personalize. I highly recommend Family Doctors MEDICAL CENTER.

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★ 5

I love the weight loss program at this facility, I have lost a ton of weight and feel like a brand new person. I’m very happy with my progress and all the staff members are very helpful and friendly.

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★ 1

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★ 5

Very attentive towards their clients and their needs. Appointment times are great and on time, opposed to other providers that made me wait 1 to 2 hours. Open to all medical plans and current on all medical innovations making for my needs. Their guidance is great and positive. I like doctors that work with me.

Source: Google

★ 5

I signed up for the Weigjt Loss Clinic because my metabolism has come turtle slow with age. I am so excited to have lost 14 lbs in 5 was. I could not have had this much success without Family Doctors Medical Center. The staff is very encouraging and I look forward to seeing them each week, as we celebrate the scale together! Joshua Smith, PA is a wonderful medical professional and I highly recommend him to the public.

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★ 5

they are ny primary care & i live dr Rachel Smith!

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★ 5

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★ 5

GREAT EXPERIENCE!!! Everyone was so kind and helpful

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★ 5

Physician assistant, Raychell Smith is awesome! I am part of the weight loss program and have lost so much weight. I feel like a new woman and a different person. I highly recommend this clinic for weight loss.

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★ 5

I love this clinic

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★ 5

I have been seeing Dr Rachel Smith for more than 6 year's. She is the ONLY Doctor I trust my health care with.
She is very kind,very attentive, very caring. If you are in need of a primary care Doctor, you will be making the best decision of and for your health with Dr. Rachel Smith.
Not to mention, she is very easy on the eyes. Sorry Dr Rachel, had to speak the truth.

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★ 1

Kira needs to improve her attitude

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★ 5

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★ 5

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★ 1

Requested an appointment over a month in advance and it was confirmed. Showed up for my appointment and was told they are not currently accepting my insurance.

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★ 3

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★ 1

Called today to make an appointment and they told me that they won’t accept my Aetna PPO insurance since I am a new patient. I explained to the receptionist that I am not a new patient. I have been to this practice multiple times in the last 4-5 years and have used my Aetna insurance. Aetna insurance is also listed on their website under the insurances that they take. The receptionist didn’t care and just told me that it is their policy. I asked to speak to a manager and she told me that there wasn’t one available. I asked for a call from the manager on Monday. This is horrible service. I am sick and can’t even visit my doctor when I am a current patient. What kind of practice is this? My Dad is a physician in another state and is appalled that this is how they treat their patients. I hope the manager makes this right on Monday.
Update- manager never called me like they committed to doing. I highly recommend that if you are looking for a good doctor, go elsewhere.

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★ 5

Dr. Rachel Smith is one of the best Doctors I’ve ever had. She treats me like a person and patient and always has a solution for problems with explanations that make sense! Thanks Doc!!

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★ 5

Best doctor go see

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★ 1

Hours not as listed on website. Don't expect any response when texting them with questions. Poor customer service and just want to get the appointment over with.. can't wait to find a better doctors office accepting new patients that actually works with my insurance.

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★ 5

My experience For nearly a year, My health has improved greatly thanks Sandy she is the best in the West

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★ 5

Wonderful doctor's or Physician's assistance Dr Josh helped diagnose things on Windows looked for and gave us the right medication Dr Rachel helped my husband and I also they are very good and the nicest thing about this place is they get you in as soon as they can when you have a serious problem the doctors that are close to our house have a month late and you can't see the same doctor but here they really care and they really get you in to see someone. We have also sent family members there.

Source: Google

★ 2

Just being in the waiting room waiting on my friend I have observed a staff member comment to a patient their writing could be better.
Young man at the front desk being smart with a patient who is hard of hearing because she could not understand or hear him. Your staff needs to be trained on customer service with customer's with disabilities

Source: Google

★ 2

I feel bad giving this rating, because the medical care I've received here has been very good, and I do appreciate that it's very easy to quickly schedule an appointment if I need something.

But every time I've needed a referral to a specialist, the staff sends it incorrectly, and I spend months(!) trying to get them on the phone to fix it.

This has happened four times over the past 3 years, which is unacceptable.

Source: Google

★ 1

Doctors are great!! Front end staff is awful!! young kids thar could care less. They never answer the phone in person act like you are bothering them.

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★ 1

they don’t even understand how to review insurance because mine can be accepted anywhere. I verified with my insurance before getting there that it wouldn’t be an issue, but clearly the front desk staff don’t know what they’re doing. another patient had waited over an hour with no actual visit. they put off a very unprofessional and unorganized setting which is not what I want for my healthcare.

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★ 1

I have been going to the Doctor's of Green Valley for a couple of years. About 18 months back the changed the way they do the billing leaving me on the hook for several thousand dollars when the insurance kicked it back. Almost six months after the fact I get back billed for thousands. Not a trustworthy or professional office.

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★ 5

I have been going to Family Doctors for 6 years and the support that I have been receiving recently due to a horrible car accident recently has been above and beyond. The care and love for my situation that Dr. Sandy and the Staff have given me has given me light at the end of my tunnel. Not only do they strategically help and oversea every appointment, but I feel like I have a team of friends helping that care. I am eternally thankful for Dr. Sandy for caring for my health.

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★ 5

Nice place and clean

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★ 5

Highly satisfied from the service provided at this clinic. My concerns were heard with compassion and addressed thoroughly.

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★ 2

The 2 doctors have seen here are awesome, and the staff is friendly but the office needs to do a WAY better job of managing the appointment volume and timing. I waited 90 minutes AFTER my appointment time to see my wonderful doc who was frazzled from being yelled at all day by her patients. If you are a new patient make sure you have at least 2 hours to see your doctor, or book at the Jones location as they are managing appointments way better.

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★ 1

The staff was amazing and so were the Dr.s....now... not so much. I have been waiting since end of November for my medication to be filled. I called week after week and no resolution from the front lead who I spoke to several times. No communication and still no meds going on 3 months.

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★ 1

Spend some money and hire more front office staff. you guys NEVER answer calls or reply to texts or anything. Beyond frustrating. I've tried to call you for THREE days now. I am close to looking for another doctor.

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★ 2

Saw Dr Ram, he subscribed medication for my symptoms! An hour later I got a positive covid result and called to see if the medication he gave me was still what I need! He only replies when he is in the office, which IS ONCE A WEEK! Not good enough DR Ram!

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★ 5

Great people Great service 👍

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★ 5

Our primary care stopped taking our insurance and notified me the Friday before my Monday doctors appointment. What a hassle. Luckily I found this place! I was able to get in as a new patient fairly quickly compared to other places. I had a wonderful experience here! From the front desk staff to the actual doctors visit. All the medical personnel was very thorough and seemed to genuinely care. I saw Sandy Henemyer- APRN, FNP-C. She was very kind. She listened to me and actually heard me. She was very thorough and addressed all of my concerns. My husband also has had a wonderful experience with Rachel Smith- PA-C. Thank you Family Doctors Medical Center!

Source: Google

★ 2

I was very happy at this office for a while. I really like the Drs and PAs, Rachel, Josh. Tynara, Iesha...all have been great. What is not so great is never being able to get a call answered. Like ever! Also, waiting 45 min to over an hour on some days is unacceptable. husband went today and waited an hour for a 5 min visit. Saddened that I am now looking for another GP for us. Honestly, if they are short staffed, they need to stop accepting new patients and scheldue accordingly.

Source: Google

★ 1

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★ 2

NP’s and PA’s are nice for the most part. The front office and scheduling are also nice, but slow to respond to patients. Nice does not cut it when people need medical care and appropriate orders sent for follow up care. This office was called 3 times with explicit instructions on how the order needed to be written (this last go around) and to fix the order for me so I could make my scheduled appointment. I also messaged them with the same instructions 3 times and it still didn’t get done correctly. This is now causing a delay in my healthcare and finally fed up. Had to reschedule the appointment 3 times now. Switching primary cares to a whole new group. This is not just me who has said issues, my co-workers do as well. I’m done!

Source: Google

★ 1

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★ 2

The Dr’s I’ve seen at this location have provided great care. Iesha & Josh have both listened to my primary concerns and asked insightful questions to dig to underlying problems.

The reason for the low rating is my interactions with the front desk and the Billing Dept. The front desk is difficult to reach. The ladies in the Billing Dept are rarely present to address the multiple times I’ve had incorrect coding sent to my Insurance.

On multiple occasions I’ve had claims denied due to incorrect or insufficient information being sent to my insurance. With the difficulty in getting through to the front desk I’ve taken on the role of part time billing agent making calls between providers and insurance to get claims covered.

I’m new to LAS and was warned about this level of service by multiple people. I do not recommend Family Dr Medical Center.

Source: Google

★ 1

They canceled my appointment twice without telling me. I was there in person and the location was 30 minutes away. I waited just to find out that the nurse practitioner was not there. Very unprofessional. I have switched to telehealth with them so that they don’t do this again.

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★ 1

Basically impossible to get an appointment you wait on the phone for half an hour or more or they don't answer at all. I paid for allergy and shots which I did for 6 months and then they fired the allergy shot technician but never said sorry or we will reimburse you or any acknowledgement they made a mistake. They then wanted me to start over with a new test which I would get to pay for again. My PA was great, the practice was terrible

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★ 3

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★ 1

This Green Valley office is impossible to reach by phone. Unbelievabley frustrating.

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★ 1

Always late. Usually wait 20-30 minutes minimally to be seen. Was15 minutes late because of my new born and they made me wait over an hour "since I was late". Good luck if this is the service you want

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★ 1

The PAs are good but they have had a high turnover with the nurses and the front office staff. When you call you can't speak to a live person and when you leave messages it takes them over 4 days for them to call you back. Then when I try to access my information on the patient portal it's not correct and when I tried to make an appointment on here there are glitches. Then most recently. I waited over an hour for my appointment. The owner , Dr Ram is hardly ever in the office anymore. This place has definitely gone downhill.

Source: Google

★ 1

No issues for years, but now requires upfront payment above what ends up being the patient responsibility on explanation of benefits. When questioned about this - only receive a "not my problem" attitude back from the front desk. Might be well and good if you reach your deductible, but I'd avoid this place if you're healthy.

The app / website also has issues; my doctor / history hasn't been correct for years and appointments are changed without my consent or being notified until a few days before but I was always willing to look past those things for fair service - which I don't feel like I'm receiving any longer.

Source: Google

★ 3

The doctors and PA are really good, however, the front desk lacks communication!! I have called several times, texted and left so many messages NOBODY has called me back and now I have to go out of my way to go up there just to get my question answered. This Is beyond frustrating and horrible a patient should not have to go out of their way. The front desk are the face of the practice and they are failing at that. Definitely do better!

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★ 1

I can’t give a review on the staff but what I can say is that my dad called twice a couple days apart and left messages both times and his calls were never returned. This is the first impression a client has when looking for a physician and as of now, it’s not a good one. I wish I didn’t need to leave a star rating because to write a review but that’s not an option. I’m sorry they didn’t contact him because your doctors, PA and nurses seem to get high ratings.

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★ 1

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★ 1

I tried to schedule on the phone. Called for two weeks! Left tons of messages. No one called me back ever! Sent message in the app, they finally called me back...saying what? We’re sorry...
Don’t waist your time!

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★ 5

Goodevening 2 My Amazing & Beautiful Doctor @ Robindale & Pecos 🥰🙏🙏💪Thank U for being so ❤ Caring U know who u r & ur caring assistant 💖💌💯🙏U really took care of me I'm ok exercising & Resting..Thank U😁

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★ 1

I saw the reviews of this practice and was really hoping to experience the care everyone else had. I scheduled online as they were closed on Memorial Day. Got a confirmation print out and everything. I arrive at my appointment only to be told that they don’t take my insurance...I scheduled this appointment TWO weeks ago and they didn’t even bother to call and inform me. I asked why they didn’t call to let me know and they blamed it on their system saying it was “glitchy”. Well you either need to learn better customer service or “get a better system” because either way it severely inconvenienced me as I had to take off work for this appointment. Hastle for nothing.

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★ 1

Refused service cause I wouldn't wear a mask. If it's to dangerous to go in there without a mask they could just do the appointment over the phone.

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★ 3

I have mixed feelings about them. I love my doctor here, Dr. Templar, he actually legitimately seems to care, which I cannot say from a lot of medical professionals. But when you come with a previously scheduled appointment to do bloodwork they make you wait forever (between 40 mins to an hour and a half in my experience, and that'sonly for bloodwork), they have to be more realistic when setting up appointments.

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★ 5

I took my girlfriend here, this place is very professional. She is not very much overweight and we were kind of skeptical of coming here at first but the nurse and Doctor were very polite and worked with my girlfriend even though she was only 3 lbs overweight.

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★ 5

Been going here for a few years friendly staff

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★ 1

I feel this facility was very unprofessional in handling workplace concerns. I felt I was discriminated at Family Doctors of Green Valley. I was very uncomfortable in their team. I was told I was maybe too flamboyant.

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★ 5

Best Clinic !!! Friendly and professional

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★ 1

This place is terrible! Don’t go there!! I requested a refill on my diabetic supplies and had to call MANY MANY TIMES!! I never did get them, and not once did they call me to tell me what was going on!! I called and I would get transferred to the MA’s where I would leave countless messages, with no support what do ever! Rosa is the worst!!! Run from them!!!

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★ 5

My experience here has been great. They are professional and my visits are quick and smooth. Zoelle is very knowledgeable and gives the best service!

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★ 5

I highly recommend Family Doctors of Green Valley. Zoelle has great customer service and makes you feel comfortable. It is an overall professional and pleasant experience.

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★ 5

Selena Henderson NP is the best primary care I could ask for. She is a kind hearted person and is great at what she does. Thank you Selena!!!

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★ 5

Family Doctors Greene valley is the only place I would recommend, not just the professional service but the quality of service provided by the team. I had blessing of a chance to have Rachel Smith take care of my one million questions and she answered with patients and competency that not only eased my concerns but also made the experience special and memorable. Keep up the Good work guys!

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★ 5

Great staff, very friendly. Rachel smith is very caring and takes time to listen.I like the fact that you are not rushed. Most other doctors just wanna get you in and out as quickly as possible. They truly seem like they care and want to hear what you have to say! This is gonna be my new doctor!

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★ 5

Rachel Smith PA is always been my favorite! She has been very accommodating with all of my bloodwork and follow ups. I highly recommend her

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★ 5

This is my go to place for basic health treatments. Rachel Smith PA has always gone above and beyond her call to duty!! I have anxiety about going to the doctor's but she always makes me feel relaxed and comfortable!! I enjoy her quick informed cures for my injuries, and how she knows I need to be at work and not home laid up!! Thank You Rachel for always being real with me!!

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★ 5

Been here many times and the staff has always been great. PA Rachel S. is very helpful and makes sure everything I need is addressed when I come and answers all my questions

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★ 5

Selena Henderson NP has been such a great provider, especially during this year’s hardships. She has taken a patient-centered approach and really addressed all of my concerns. She is always informative and willing to answer all of my questions, which I really appreciate and is hard to come by.

Thank you for all you do, Family Doctors of Green Valley. Your continued care does not go unnoticed.

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★ 5

A great Family office. Clean and friendly staff. Highly recommend PA Rachel Smith. She’s professional, knowledgeable and caring. I trust her experience and know that I’m in good hands with her.

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★ 5

Selena Henderson is a compassionate person who truly has the patient's health in mind. She is very sensitive to one's needs, and takes the time to get to know you. She doesn't make you feel rushed or like a number at all. I am very impressed with her and I will definitely recommend her and this practice to anyone who needs a great doctor! 😊

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★ 5

I just love Family Doctors of Green Valley! They always take good care of me and Rachel Smith is so professional and so helpful! Thank you Rachel and the team!!

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★ 5

Nurse Practitioner Selena Henderson is an excellent primary caregiver. She is knowledgeable, efficient, personable, and very caring. I highly recommend her.

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★ 5

A great place to receive general practice medical attention. I must admit, Rachel Smith does an amazing job! I'm very happy to call her my personal PA when I'm in need.

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★ 5

I absolutely love being a patient at family doctor of green valley. The entire staff is so wonderful and my doctor Rachel Smith is absolutely amazing. I would recommend this family doctor to anyone looking for a new family doctor !!

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★ 5

I have been a patient with Family Doctors of Green Valley for several years and I continue to receive the best care. Recently I began seeing Zoel during my WLP appointments. She is so supportive, knowledgeable and kind. She has helped me stay on track and reach my goals.

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★ 5

I am currently doing the WLP at Family Doctors of Green Valley and Zoel is great. She is always very nice and supportive.

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★ 5

Zoel is the best. She is so nice and great :D

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★ 5

Great place. Friendly and efficient staff. They've been a tremendous asset on my journey towards a healthy balanced lifestyle. Thank you so much to Zoel and all the staff.

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★ 5

I go in for WLP and its great. Zoel is the bomb!

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★ 5

Rachel is by far one of the best medical professionals I have ever had. Her bedside manner is patient, kind and caring. She is so impressive with her ability to remember the littlest things about me from previous appointments. Granted she may look at my chart before coming in, but she doesn't do it in front of me and tells me things I didn't even remember. It is impressive for sure.
I always feel like I am sitting down and confiding in a friend because I can feel her sincerity and how much she cares for her patients.
Highly recommend her if you are searching for a provider.

Source: Google

★ 5

The staff is efficient and really on top of things. Dr. Rachel is very up to date with new advances in medicine and takes the time to explain everything so you leave with an understanding about what you came in for.

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★ 1

I was misdiagnosed, followed direction to see psychiatrist, whose office denied me care, stating at first I was too old , then saying dr. Couldn’t take me because of a drug I was on. I said I would stop the drug , I begged for help several times. Was coldly given another referral. I didn’t sleep for 10 days, was unable to eat. Then I was given the drug Seraquell by Joshua Smith. I saw a well known Psychiatrist, knows pharmacology, does forensic psychiatry,teaches and much more. I thankfully did not touch the drug. I was told that drug is pure antihistamine. It would have pushed me over the edge! Dr. Gregory Brown was appalled by the treatment I had received. It was also alluded by Joshua Smith that I was going to overdose on my Norco. That possibly I was a drug addict. I brought all my medications to dr. Brown and I was well within my limits of the norco. One Tablet every 6 hours. Then most recently I got my statement from Medicare. July 1.2020 was my first new patient visit with Selena Henderson NP. On my statement after new patient visit was listed
Psychological testing, etc
Not only did I not have knowledge if this (am in the process of taking it up with Medicare. Ms Henderson is Not qualified to give such a test. There is so much more, yet I can only say DO NOT GO THERE. I am still suffering the after effects of basically a nervous breakdown brought on by the withdrawal of a drug I had been on for 15 years.Joshua Smith denied that that is what it was. Symptoms were classic by the book. I suffered needlessly for 10 days. Do your research. I was new to the area from out of state and had googled them! Many reviews are not good .

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★ 5

Jessica Miller, Ashia, & Kayla at the Pecos office treats myself and my husband if like we're the only patients in the building. I love, love, love Family Doctors of Green Valley ❤

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★ 5

Racheal Smith is a wonderful Doctor. Takes good care of me and is always willing to see me. At the start of covid called me to ask if everything was ok.

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★ 1

I usually don’t give reviews.. but however the admin that answered the phone needs to get retrained on how to answer the phone. She was rude from the start.. also took I called several times no answer, I reached a voicemail and never received a call back. I also asked about my insurance once I called again and her tone was so rude she mentioned they don’t accept it well lucky you I also have another insurance that you do accept. But I will not go their. Just lost a customer thanks for nothing.

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★ 1

They don’t respond to refill requests. I had called in for a refill with 10 days of meds left. CVS requested the refills twice, and when they did not hear back, I called twice and left messages about needing a refill. They never called me back. I finally called the front desk instead of the nurse and explained my frustration. The receptionist spoke with the nurse and came back and told me that they would not give me a refill. She said I had to come in again! This would have been the third month in a row that the doctor requested me to come in for a refill! Ridiculous! Felt like a money grab! I told her I would just go without them and would be finding another doctor!

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★ 5

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★ 1

I need my blood pressure medicine and I am being forced to make an appointment to get it when this office prescribed it to me! There is a Health Pandemic! I don’t want to come to your office and I don’t want to pay the same amount for a Televised Doctor visit as an in person visit! I’m angry that you are forcing me to come in or do a tele visit for Blood pressure medicine you prescribed that I have been on for over a year! I think you can make an exception at this time especially for someone who is not working and has no insurance! If your office is that heartless! I’m out! Looking for a new Doctor!!!!

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★ 1

Had an appointment for 10am and got checked in by front desk. Staff did not inform X-ray tech that I was there so I Sat for an hr or so before I stood up and asked when they would be seeing me, nobody seemed to even know what was going on and scrambled to let the X-ray tech know I was there. Defeats the purpose of an appointment when they do not acknowledge you being there, X-ray tech did his best to make it a quick experience sense he could tell I was upset if not I would have gave 0 stars if I could.Hopefully my next appointment will actually go smooth.

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★ 5

Very grateful to the entire staff. They were very kind and cautious in helping me navigate care for my parent. The practice owner and doctor is very personally invested and cares about the quality. Was impressed with the time and care.

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★ 1

I have never gone to the actual facility however I do work with the staff because my attorney recommends our clients to this place. However when it comes to customer service they clearly don't have any background on that. Most of the girls I spoke to sound like they hate their job. Just a thought if you hate your job find another one because you need to have people skills if you work doctors.

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★ 5

The entire staff here is so friendly! They are on time for the appointments and they answer any and all questions I have. Thank you for taking care of me! I’ve already recommended a few friends here and they also love it! So I’m highly recommending them.

Source: Google

★ 1

I am new to Las Vegas and saw this office pop up as the first choice, but as I read these reviews that We’re posted in a month time and how horrible they are. Yikes! I sure hope this doctor who is only there once a week reads these and is as taken back as I am who has never even been to this place. Due to these bad reviews I am not even going to call. Thank you all who take the time to place a review for people like me looking for a new provider, saves me a trip and bad experience.

Source: Google

★ 5

Rachel Smith is absolutely wonderful. This was my daughter’s first appointment with her (her previous dr no longer there) and my daughter wants Ms. Smith to be her doctor forever! (Daughter’s words <3)

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★ 5

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★ 1

I WISH you can give less than one star.
I booked an appointment online over two weeks ago . Because they state its EASIER to book online. NO ONE ever called to confirm. It's hard to call because they dont answer their phones. Once they finally answered she said they dont accept our insurance the day of my appointment . WHY DIDNT ANYONE CALL TO LET ME KNOW . What a TRASH "Doctors office" saying she doesnt know why anyone didnt call . HORRIBLE PLACE I tried despite all the bad reviews. DONT GO HERE ALL BAD REVIEWS ARE ACCURATE.

Source: Google

★ 5

Amazing staff and Doctors. Even the blood test was easy and I was scared of needles coming in. Dr. Rachel Smith and her co-workers are amazing.

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★ 5

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★ 5

Fantastic and friendly staff. Been going to fdogv for years and so has my whole family. Dr ram and his staff are knowledgeable and friendly!

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★ 1

I have been going her for over 5 years. I was first referred to Dr. Ram, by my attorney. Dr. Ram, has always been great, but now he only comes in once a week on Thursdays. Since this has happened the customer service and care of patients have gone down dramatically. I love his PA Josh Smith, but the others are not very caring at all. His front desk staff has had turn over and the current girl is very disrespectful and nasty. She is very rude and has no empathy at all. She needs to find a new line of work. My wife also goes here and is very displeased. I hope Dr. Ram gets these reviews and counsels his staff, because they are making this place like a meat market, they treat you like a number and a person.

Source: Google

★ 1

I have been going to this practice for over 5 years. Being in the medical field I can say the customer service is non existent. There are no options for patients for walk in or call backs for canceled appointments. I have called several times and no one even answers. This is not how this office use to be at all. Dr Ramm is only in that office now once a week. Thursday’s I’m sure run smooth but as for the rest of the week it’s a sad excuse. Please put someone at the front desk that is knowledgeable and kind. It’s not that difficult.
As for the new APNs they are excellent providers that you can tell take pride and have ethical standards.
There has to be a better way to fit in a patient that was seen in the ER and needs quick follow up, the answer of no just keep calling back does not work.

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★ 5

I loved it. I didn’t wait long and the PA Joshua Smith was very thorough. He listened to my concerns and addressed them. The nurse was super sweet and friendly and overall i had a great experience!

Source: Google

★ 1

Wanted to schedule an appointment. She was very unfriendly and rude. Told me I had to call my insurance company. She was just too lazy to do it. She should not be in customer service at all. She told me I had to pay out of pocket since she never heard of my insurance company. I finally told her never mind I will go somewhere else where the people aren't rude. She hung up on me. I would not recommend this place to anyone.

Source: Google

★ 5

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★ 1

Husband returned after not being able to get an appointment for 2 months. Just returned in May this year. Filled out all there paperwork including emergency notification. They have only paperwork from 2017, but do have courent insurance cards. Office staff said we just work here. Not our problem. Nice to know they could care less. This is not a reflection on the rest of the staff.

Source: Google

★ 5

Joshua Smith is a compassionate person who truly has the patient's recovery in mind. He is very sensitive to one's needs, and takes the time to get to know you. He doesn't make you feel rushed or like a number at all. I am very impressed with him and I will definitely recommend him and this practice to anyone who needs a great doctor! 😊

Source: Google

★ 5

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★ 1

HORRIBLE . I have been here 3 times now and every time I'm here on time or before and I'm stuck in waiting room forever and once called to the back I'm stuck in the room for over an hour . The staff is RUDE and they don't seem to care for patients . My appointment was at 4:30 I arrived at 4:20 and had to wait untill 5:12 to be called back and once in back I didn't get seen until 5:55 . And was only seen for 10 minutes and that was it . NEVER COMING BACK . Ended up leaving at 6:15 for a 4:30 appointment .

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★ 5

Employees were nice and pleasant. Jason was very nice also he asked questions he listened to me and updated my file. He gave me what he deemed would help me

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★ 5

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★ 5

Awesome staffs. Thanks for getting me in early. 😊 nice office

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★ 1

What a horrible doctor's office. They advertise walk ins, but they don't see you when you walk in!!!

I moved to Las Vegas in 2003. My wife and I go Family Doctors of Green Valley since they accept my teacher insurance, Teachers Health Trust.

This has been my only doctors office since moving to Las Vegas because I have only gone to the doctor once or twice in that past sixteen years. I only make a doctor visit if it is serious. Well, I needed to see a doctor today 8/23/19. So, I just got back from going there at approximately 4:15 as a walk in. The waiting room was empty but still they did not see me as a walk in patient because no one was available to see me!

Don't bother with this place! What a disappointment!!!

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★ 5

Very nice people thank you to my Dr.Tynara God bless 😊

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★ 5

Everyone is positive and up beat. Doesn’t have that stiff normal doctor office feel. Makes me feel in good hands with professionals.

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★ 5

The doctor was very helpful not to mention professional 👍

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★ 5

I have always had a good experience here.

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★ 5

I appreciated the fact that they send you reminder texts, I showed up 30 minutes prior to my appointment as a courtesy and they still attended to me early. My appointment was super quick and easy. The nurse was super gentle when applying the B-12 shot in my glute. I was expecting a pinch but I didn't feel a thing! I'm currently seeing Dr. Rachel Smith for the weight loss program. She's super nice and informative about the weight loss program, she explained the details of the weight loss plan, diet, and what the prescription is for, she'll definitely answer any questions or concerns you may have about the program. I appreciate that they print you out your scheduled appointments for the weekly B-12 shots you have to take for the program. Also they will give you a coupon to use at certain pharmacies for the prescription they give you. I went to the Well Care Pharmacy they recommended and the prescription was only $20 cash and I only had to wait like 5-10 minutes. The pharmacy also delivers to ANY side of town. Doesn't matter how far. They were also super helpful and informative about the prescription. Overall a great experience. Looking forward to seeing some weight loss results. I'll most likely do a 3 month plan with them for better results.

Source: Google

★ 5

She listens

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★ 4

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★ 5

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★ 5

The office was really clean staffing was friendly and my doctor was amazing

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★ 5

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★ 5

I recently moved to Las Vegas and I was having a heck of a time finding a primary care provider who had evening or weekend hours. I was lucky enough to run across this organization. They were able to get me in after work and my provider Darryl at the Rainbow location was awesome. Everyone else at the office was amazing too! I highly recommend this group for your healthcare needs!!!

Source: Google

★ 5

Provider was very nice and attentive. She adjusted my medications to 1 pill a day (slower release). Very impressed.

Source: Google

★ 5

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★ 5

Best Doctor's I have found.

Source: Google

★ 5

I really like this office. There was little to no wait time from my scheduled appointment time. The doctor was very nice and seemed concerned about my pain and managing that for me. I feel confident that I am receiving the best of care with Family Doctors of Green Valley.

Source: Google

★ 5

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★ 2

I spoke to front desk manager in hopes of seeing changes prior to writing a review. My complaints included a P.A who lacks giving patients undivided attention and makes one feel like she is in a hurry. Front desk is very unprofessional about being discrete. Patient confidentiality is conpromised as one can hear conversations from the waiting room. Billing is a huge issue. I just received a statement today 5-22-19 from services in April 2018. After calling to clarify, it was acknowledged that they are "cleaning-up" as was said to me by the manager I spoke to one year ago. It was not the first billing issue btw. I am very dissapointed in the administration of this facility. Two other patients and I have all left this clinic for the same reasons of poor management. I must say, there are very few professional and friendly staff. For them only, I give this clinic 2 stars.

Source: Google

★ 5

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★ 5

I didn't feel like I wasn't being heard at this office. I've been looking for a dr's office for quite some time and fingers crossed I think I've found it.

Source: Google

★ 5

Extremely competent and they actually listen to your answers when they ask you a question.

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★ 5

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★ 5

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★ 4

The staff are really nice the place is clean. Tynara Is really nice and answered all the questions we have. I would recommend this place to my friends and family.

Source: Google

★ 5

The staff is friendly quick and go over all the details and symptoms and answer any questions you may have about your care. I like being able to do my mri here too and I dont have to go to another place and wzit more time and use more gas.

Source: Google

★ 5

I just had my doctors appointment with Elisabeth Ashe and let me just start by saying she is awesome!! She is very thorough and helpful! I am glad that I have this doctor’s office because they are all friendly and do there best to help you! Thank you! And I look forward to coming here and being a patient for a long time! Definitely recommend this doctors office.

Source: Google

★ 1

The front office staff stinks. They take 15 min or more to answer a phone call. The front office staff has no clue what their doing. The front office also calls u when you've already canceled an appointment through their online service. I have told them this countless times. But they just ignore me. I like Dr Joshua Smith. He is knowledgeable and caring. I like that they have a lab here. But the doctors never discuss lab fees, insurance. So u end up paying hundreds of dollars in lab fees. I do love the allergy dept here, they are lovely. I just wish the rest of the office was the same way.

Source: Google

★ 5

Office is clean & efficient. Staff is friendly & helpful. Joshua P. Smith, PA-C has a fantastic bedside manner & made me immediately feel at ease as a new patient. I would definitely recommend to friends & family.

Source: Google

★ 5

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★ 5

These ppl are so caring and gentle. I trust them with my life.

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★ 5

The people there are very sweet...Took really good cate of me

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★ 5

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★ 5

Best doctor ever. Thank you.

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★ 5

As soon as I walked in, I felt at ease knowing they truly cared. The staff was kind, patience and thorough. They explained in detail everything they were doing whether it was the paperwork or the treatment. The doctor was absolutely amazing. He was detailed and consoling. I would highly recommend this office to everyone!

Source: Google

★ 5

Great experience for being a new patient! Not very much paperwork and electronic medical history on the iPad, so easy! Friendly staff and Tynara is great! She spent time to go over my history and came up with a plan. Such a great experience, highly recommended!

Source: Google

★ 1

I called this morning because I had a fever overnight and still felt ill so I wanted to reschedule. I was told I'd have to pay a $25 cancellation fee for not canceling 24 hours in advance. When I explained that it happened aroud 6pm so even if I called then it would've been less than 24 hours. Who predicts a fever, cold, flu or any medical condition (isn't that the reason for emergency visits because you don't know when you'll fall ill)?. You'd think a DOCTOR'S office would be understanding. I came in and even the person I dealt with could visibly tell I was ill. Your policy needs to be revised to take into account for emergencies like these.

Source: Google

★ 5

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★ 5

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★ 1

The front office staff is not knowledgeable and are rude. I loved the doctors, just wish they would change their front office staff. When I first became a patient last year, they tried charging me a co pay when my insurance card says no co pay for primary care doctors. I informed the ladies in the front and they were like " Oh ok". So basically if I didn't know they would have charged me a co pay that I didn't need to pay. They were very unorganized as well, I would request a certain doctor and book me with another. My husband went earlier this year and tried using our insurance UMR, the office staff told us you guys have to meet a deductible of $500 before your insurance will cover 85% and anything you pay out of pocket will go towards that deductible. She also assured us that they were in network with our insurance. We said ok and payed around $95 and she said that money that we will pay out of pocket will go toward our deductible. We payed, saw the doctor and that was it.
Over a month passes, we get a bill for $300 for the blood work he got. We call our insurance to ask why we got this bill, and our insurance informs us that they are not in network with those doctors and that the office staff should have informed us. Office staff never told us we were out of network with them and even assured us that we were in network with them. So basically we will have to pay $400 to Family Doctors of Green Valley as if we didn't have insurance and it wont go towards our deductible. If the office staff knew what they were doing and just informed us like any other practice would we would have gone else where. The doctors are really knowledge and great, but the staff is really just the worst. Been reading other comments and other people have gone through this as well.

Source: Google

★ 5

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★ 5

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★ 5

Been in Vegas, a little over a year. Came to family doctors as a new patient about 6 months ago. It's nice to have a professional explain in detail what is wrong or right, and actually seem to care. From the front desk, the assistants, and the doctors, they're all friendly and really know their business.

Source: Google

★ 5

I found a great place to monitor my healthcare needs. The staff are very comfortable to be around and the atmosphere is stress free. Thank you guys.

Source: Google

★ 5

Staff very efficient. Elizabeth Ashe was genuinely concerned about and addressed all our issues. I wish we had gone there sooner.

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★ 5

Used to go there six years ago Insurance changed and my insurance changed again so I'm back awesome place love Albert Orr

Source: Google

★ 5

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★ 5

Thank you Family Doctors of Green Valley! They were so friendly and great!! The clinic is beautiful, and clean.

Source: Google

★ 5

Waiting area is nice. The staff and doctors are nice and care about you.

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★ 5

Staff was supportive and very helpful with all questions.

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★ 5

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★ 5

If my first visit sets the stage for the rest of my medical needs,I am so happy I came to this practice as a new patient. From the check in to discharge everyone was amazing and caring. This practice places the patient first...

Source: Google

★ 5

Source: Google

★ 5

I couldn’t be happier with the care I receive at Family Doctors of Green Valley.
Rachel Smith is personable, attentive and very capable
I highly recommend this medical practice.

Source: Google

★ 5

Excellent staff from the front to the back I’ve been with Dr Ram many many years at the Henderson location..

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Made an appointment for early January a month ahead of time in December. The doctor decided to take an extra week off for the holidays, so the office canceled my appointment without informing me. When I tried to get a new one, I was told that since I was still a "new patient" I would have to wait over 2 more weeks for an opening.

Source: Google

★ 5

Source: Google

★ 1

These were the most uniformed, rude, ignorant office women I've ever dealt with. Two hours of nonsense saying that they didn't take my insurance. Finally my insurance provider representative called them on a conference call with me on the line. Turns out they DO accept my insurance. Nevada Prefered. They just wouldn't listen to anything I said after I mentioned Blue Cross,Blue Sheild(a subtitle on my insurance card), so when I said Nevada preferred they didn't even hear me. So rude and dismissive and I am sick, you see. I understand insurance is very important, but using what little bit of power you have as meager office receptionist to make a sick girl feel bad is unexcusable. Finally, no appointments until January because, and I quote, "my staff is busy in meetings all day tomorrow." Her staff? I doubt she even went to college. Time I will never get back.

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★ 5

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★ 5

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★ 5

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★ 5

Friendly fast and courteous

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★ 5

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★ 5

Very cozy and calm environment. The people who work there are very friendly. Dr. Horton was amazing!!! He is super fun and very informative. I like how he is easy to deal with!! I’m overall, we had a great experience here.

Source: Google

★ 5

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★ 1

Office staff is by far the worst. They sent lab work to an out of network lab that my insurance doesn't support. Now I have to pay the extremely high price because they are too lazy to check my insurance. I can never get a hold of the billing department. They put me in the go around saying its not my job. Some of the rooms that you go into have banged up walls and nasty floor boards, makes it feel unsanitary. Could not give a zero star rating, but would if I could.

Source: Google

★ 3

Doctors are great. Support staff is not. Their mistakes have cost me time and money. No apology, no refund even though it was their error.

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★ 5

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★ 4

The office was organized and staff helpful and accommodated. The nurse practitioner was patient and informative; he addressed any of my concerns and was kind.

I would recommend this practice to others 😊

Source: Google

★ 5

Friendly, knowledgeable great doctors and employees. Joshua Smith is very knowledgeable and accommodating

Source: Google