★ 1

​I really wanted to like this practice, but the administrative headaches just aren't worth it. After waiting weeks for an appointment, scheduling my test turned into a total runaround with weeks of back-and-forth delays. The front desk staff—specifically the main scheduler—came off as remarkably rude and awkward. You expect a basic level of care and professionalism when dealing with heart health, but I left feeling like just another inconvenience. I’ll be taking my care to a doctor’s office where patients are actually treated with respect and efficiency.

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★ 5

Clean, Organized and comfortable waiting room

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★ 5

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★ 4

Nice place

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★ 5

Nice clean facility physician I saw was very compassionate, caring and patient.

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★ 1

Very rude staff unable to provide information prior to the appointments as far as costs associated. When you start to ask questions you are treated rude and as is you are an idiot. I would not put my heart health in their hands

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★ 3

between the fact that no one can answer the phones and the fact that it takes WEEKS to get prescriptions refilled, i’m not so sure if i want to continue being a patient here anymore.

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★ 4

I had a great experience at Heart and Vascular Centers of America. They are professional and caring, and they took the time to explain everything clearly. I felt well taken care of throughout the entire process. Highly recommend!

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★ 5

The entire staff is professional, kind and accommodating. From front desk to medical staff, everyone will make you feel welcome and well taken care of. I highly recommend this place to anyone looking for a heart and vascular care.

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★ 5

This place is super great great team members special thr team the doing tex

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★ 5

I would like to say this front receptionist/MA lady, I believe her name was Annie most beautiful women I’ve ever seen great smile, beauty and fantastic social personality made me felt welcomed and was very quick and knowledgeable and then there was I believe NP Elsa she was very kind very knowledgeable as well awesome NP answer all my questions and also gave me a very heart warming advice on my health lifestyle to be better then what I was before. Thank you staffs very much. All you lady’s are awesome!! Keep up the great work lady’s!!!!

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★ 5

Im not a review kinda of gal but really needed to give a shout out to this amazing team! Ladies at check in are incredible then we meet our provider Elsa wow! So wonderful and kind and thorough and actually listened to my husband and his concerns. She's a keeper! lastly the wonderful specialized technician s who ran all the testing and actually answered questions to our concerns as well. Thank you all a million times over for everything!!!! It's amazing how all these incredible people are under the same roof.

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★ 1

Can not understand what the issue is making a appointment with this doctor! Who ever answered the phone i can not understand what he is saying! Unbelievable.

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★ 5

This was my first visit here and can I tell you theses women are awesome they break it down and I would refer anybody to This establishment thanks ladies,

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★ 1

I have been waiting for appointment but nobody called me, my insurance already approved the procedure for over a month, you have to call many times before someone answers the phone

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★ 5

The staff at the front desk and the Nurse Pracrioner, Elsa are absolutely amazing. Very blessed to have found them and appreciate their professionalism and care.

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★ 5

I did my stress testing at the Arville St address. Rueben was my assistant and I just want to say how kind and comforting he was. Thank you Rueben!

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★ 5

So impressed by the level of care!

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★ 5

I had an outstanding experience at the Heart and Vascular Centers of America. Elsa Porras, NP, truly went above and beyond in providing exceptional care. She was knowledgeable, compassionate, and attentive to all my concerns. She took the time to explain everything thoroughly, ensuring I felt comfortable and informed about my treatment. It’s rare to find someone as dedicated and professional as Elsa, and I can’t recommend her enough. The staff as a whole was courteous, and the clinic itself was well-organized and efficient. Thank you for the excellent care!

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★ 5

I went in the other day and the staff was super attentive and nice. Very efficient and on time when it comes to appointments. Elsa was also super friendly and helpful as well as attentive to my issue and concerns answering all questions I had! Overall a very nice place and great service!

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★ 5

My experience was overall so amazing. The front staff is very kind and helpful with setting up appointments. My appointment with Elsa went well, she was attentive to my concerns. I was very pleased overall with my appointment

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★ 5

All the staff members are very friendly and very efficient. They aid you from scheduling to follow up appointments. Two thumbs up.

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★ 5

“I had a wonderful experience during my visit to Heart and Vascular Centers of America. From the moment I walked in, the staff was friendly and efficient, and I was checked in quickly. The waiting time was minimal, which I really appreciated. Elsa Porras NP was incredibly thorough, taking the time to listen to all of my concerns and answering my questions in detail. I felt heard and well-cared for throughout the entire visit. Thank you

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★ 5

I had a great experience at the Heart and Vascular Centers of America. From the moment I walked in, the staff was warm, welcoming, and efficient. The check-in process was quick, and the waiting area was clean and comfortable. Elsa Porras was exceptional – very thorough in explaining everything, taking the time to address all my questions, and making sure I felt informed and at ease throughout the entire appointment. The level of care I received was outstanding, and I left feeling confident in the next steps for my health. I highly recommend Heart and Vascular Centers of America for anyone seeking top-notch cardiovascular care.”

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★ 5

Annie at the front desk provided excellent assistance, ensuring a smooth and efficient check-in process for my cardiac appointment. I was promptly attended to and had the opportunity to consult with Elsa, who demonstrated both professionalism and expertise.

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★ 5

Great environment always had me laughing an always got candy out a temptation every time but very good doctor's

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★ 5

The staff are so amazing. All of them, from the front office staff to the medical staff. They are so kind, helpful, and extremely knowledgeable. I highly recommend.

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★ 5

El personal de la clínica es super amable la señora de la recepción y la muchacha liz me atendieron de lo mejor los recomiendo

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★ 1

I was in need of a new Cardiologist. Serious issue and made the appointment. The soonest i could get was over a month away. My BP WAS RUNNING OVER 200/100. They said they took my insurance. 2 days before my appointment they called to tell me they didn’t take my insurance. Right now as i sit here my issue is getting worse. My old cardiologist isn't calling back. YOU DONT HAVE A CARDIOLOGIST UNLESS THERE IS AN ISSUE. They took it so lightly. So i am a ticking time bomb.

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★ 1

Not sure what this was . But very strange . I had an appointment book for a Friday . I wanted a second opinion. I saw the ratings, I was like maybe try it . So, I got a call from them saying if instead Friday I could do the intake over the phone today . I’m thinking this is unusual for this type of visit . Then I received a first call stating they were the front desk and they were going to check me in . Then they said the MA will call you to check vitals . Then another call from the front desk again saying I was checked in and the provider will talk to me . After that , I regret it. Then “ the provider “ ask me questions and said they will call you to come in to test you . After that nonsense of talking with 4 different people. I didn’t even want to continue anything. They kept calling non stop to schedule . Honestly, I started to look into this company see if this was legit. Very odd and awkward.

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★ 5

Dr Hawass is amazing

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★ 1

Without going into detail, I came in for one thing on the advice of another Dr. (which after testing, was found to be non existent thankfully) only to be told I was affected by another two issues. One was not treatable by the office, but the other was. I was told by the technician that it was not too bad, but that the Dr. would probably advise for treatment. When I saw the Nurse Practitioner, she told me my condition was significant.
We set up the appointments for treatment, but the day before my first scheduled appointment I was called by the office and told that my insurance denied the claim. They were going to resubmit the claim however. Two weeks later, when I was to have the second treatment, which now was to be the first due to the first one being canceled, I called my insurance company three days prior as my insurance did not show it as being preauthorized yet on the website. I was told that they again denied it, but would not speak with me regarding it. I was told that I could appeal, but that appeals are always denied unless there is a peer to peer done between the Dr. and the insurance company.
I called the office only to be told they were informed just that morning that it was denied and gave me the reason by the insurance company. According to the insurance it wasn't significant enough. I asked if they would do a peer to peer and was told that it's not usually done. I asked for it however and asked that they call me back in a few days as per the insurance company informed me that they only had two days in which to speak with them before the claim would be closed. They agreed to let me know.
Two days passed and I had not heard from them. I called and left a voice mail. I called later that day before close, and got a recording yet again. I called the next day and got a recording yet again. I emailed them from their website and got no response.
So here's my take. When I was a new customer the office staff was super nice. The NP was very nice and seemed genuine and caring. I feel that once they realized that my insurance wouldn't pay, they must have felt it would take more manpower and money than what it is worth and that whether or not it would affect my health, that they would rather move on and make easier money than fight to treat me with my insurance company. On the other hand, if they have a lot of experience with not being able to win with a peer to peer, they didn't let me know. Just told me they didn't usually do it (no reason was given). Either way, I was never updated. No one ever called me back. No one asked for me to come in and see the Dr. regarding different treatment options or what else I could do to improve my situation.
Also, it dawned on me that perhaps they lied to me about it being significant to try to frighten me into a procedure that I may not have needed.
I suppose it doesn't matter. A friend of mine said I should go to a medical board and make a complaint. But why would I. When you send food back to the kitchen, it's kind of expected that the cook is going to spit in your food. I certainly do not want them to treat me now. At this point in time, I feel like I was not a human, but a walking bank account. I've had a lot of Drs. over my years, some good, some not so good, but never any that were downright uncaring. If they do care, their office staff certainly have found a way to hide it.

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★ 5

From the moment I walked inside the ambience was incredibly serene and peaceful helping to relax me as I was very nervous. The front desk administrators were happy people that one could tell they love their jobs. I met with the Nurse Practitioner who was very kind and efficient in explaining the process to learn how to help me with my DVT and vein issues. She gave me time to ask questions and ensure I was going to be taken care of. This team-built trust with me from the moment I stepped inside, and I will forever be appreciative and thankful for this. I highly recommend this business and her medical team. Thank you!

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★ 5

Dr is very nice an understanding very compassionate would recommend to anyone

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★ 1

Front counter staff were so rude that I didn't even stay for my appointment. Very disappointing. I would NOT recommend going here. Find a different place with some manners.

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★ 5

Dr is knowledgeable.

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