Innovative Pain Care Center

Las Vegas, 9920 W Cheyenne Ave #110, Las Vegas, NV 89129, United States | β˜… 4.7 (839 Review)

πŸ“ž +1 702-684-7246

Innovative Pain Care Center

Category

Medical clinic Physician Pain management physician

Description

Innovative Pain Care Center strives to be the premier practice in the treatment of chronic pain in Southern Nevada. We change lives daily.

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Reviews

Kathleen Moore

β˜… 5

The staff is so great and easy to talk with hardly any waiting time to see Dr Wu who I just love he has helped me so much with my back!

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carol reynolds

β˜… 5

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Samella Beal

β˜… 5

The Doctor was thorough and attentive to my needs. I would recommend this clinic to all my friends with pain that need help.

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James Morganti

β˜… 4

It was fine.

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brenda clark

β˜… 5

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Eugina Robinson

β˜… 5

Understood my pain descriptions and did not act stupid to what I was saying or describing. DR Ryan West knew exactly what I was talking about.

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Carol Charles-Wayne

β˜… 5

My name is Carol Charles and I have suffered for years with chronic back pain. Because of Innovative Pain Care Center my pain is now manageable. The staff is professional, friendly and caring. My doctor Ryan West and his PA Neil A. Jones are the best. They have made it possible for me to once again enjoy life. If you are suffering, I suggest you contact Innovative Pain Care Center. You won't be disappointed!

Source: Google

Sue β€œAesteem” A.

β˜… 5

They’re the Best in town! Caring Doctors and Staff! I wouldn’t change my pain doctor in a Million Years! Make an Appointment and I’m Sure You would Love them too!

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Joni Peters

β˜… 5

They are amazing, I am so happy I switched from Valazqez pain to Innovative Pain institution , they take thier time with you and go over everything. Make sure all of your medications are good and correct for you. The office staff are all great ladies. I love that they followup with the prescriptions via text and offer an addition discount card if needed. Just shows the professional level they are on instead of just being a pill mill which they are NOT.

Source: Google

Marilyn Prinz

β˜… 5

They have taken care of me since 2016! They are very caring, super professional, and knowledgeable about what they do! Mike Scott listens to you, takes time evaluating, as he shares what you can and cannot do according to your situation... He is very good at what he does, and most of all, He Cares...
I would highly recommend them for people seeking true relief!
God Bless
Eddie Prinz

Source: Google

Michelle Mercado

β˜… 5

Dr. West was amazing. He really took his time with me and asked a lot of thoughtful questions about what I was experiencing. I never felt rushed, and I really appreciated how carefully he listened.

He also took the time to explain things in a way that helped me better understand my symptoms and what I was going through. He was incredibly patient, caring, and compassionate throughout the entire visit. It’s clear that he genuinely cares about his patients. I’m very grateful for the care I received and would absolutely recommend him.

Source: Google

Margaret McKlem

β˜… 5

I have had 3 different specialists/doctors since I've been coming to IPCC and each of them have been knowledgeable, personable, attentive, and most of all caring of my condition.

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Harvey Gore

β˜… 5

Dr West and his staff have done a very good job.
They are working diligently to relieve my discomfort in my lower lumbar.
Harvey Gore

Source: Google

Margaret Summers

β˜… 1

On Thursday September 10 I called the office hoping to make an appointment with Dr West. I was a new patient recommended to Dr West by my PT doctor. I hit 1 because I am a new patient. Then I left a message and the recording said I would receive a call in 48 hours. Today is September 18 and still no call from the office. I even called and hit 2 for appointments and was told that they couldn’t help me because only this 1 person can book a new patient appointments. This is unbelievable. If this is the way their office operates it is truly unprofessional. I’m have never in my life been treated so badly by a doctor’s office

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Elena Nazario

β˜… 1

Very poor experience first visit and the Doctor said he can’t do anything for me..

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TOR

β˜… 5

Great Physician Assistant Neil Jones. Great front and back office. Always warm, professional. Recommend very, very highly.

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Kenny in Vegas

β˜… 5

Nice receptionists, the Doctor seemed like he cared and gave me a few options.....

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Vivian S

β˜… 5

Exceptional doctor's care. Honesty is the best policy. The staff is always helpful and willing to offer help. No one likes pain, but it's helpful to deal with those who care.

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Rickey Anderson

β˜… 5

Dr. Chang is the best! The staff is pretty awesome too!
Very professional and competent. Highly recommended!

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Charles Delaney

β˜… 5

Everything went well

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87queenvictoria

β˜… 5

Dr. Wu and the MA were very thorough. I didn’t feel rushed and heard.

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Kathy Celentano

β˜… 5

I have been a patient of Dr Dzung for 8 years. He is very professional and caring. His treatment plan truly helps with my pain. His office staff are always attentive to my questions or needs. Highly recommend!

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Brent Slife

β˜… 5

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Alan Frank

β˜… 5

Amazing and effecient crew keeping us all on time - even in the face of unhappy and loud customers that obviously have too much going on in their own lives to be courteous to those attempting to accommodate their needs. Just say'n!

When you don't see that loud person in the room... think about it for a minute!

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Esther Diana Villavicencio

β˜… 5

I love my Doctors Dr Kelsee Chang and Dr Wu , not to mention front desk staff and all the staff is very friendly, helpful and amazing!!!!

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carolyn havins

β˜… 5

Dr West, Neil and Nurse are the greatest. I trust them with all my care.TY

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Matthew Fitzgerald C

β˜… 5

They are always professional and care for your various conditions. The staff in front is always polite and courteous and the doctors are always there to listen with compassion.

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Diane McCollum

β˜… 5

Everyone at Innovative Pain Care Center are professional. They take the time to listen to my concerns and insure that I get the proper treatment.

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Lorene Malis

β˜… 5

Great Dr knowledgeable got in quickly and helped with controlling my pain

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Geovanni Lara

β˜… 5

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Steve Thormod

β˜… 5

Staff is great Neil is awesome! Love him;)

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Roni Marie

β˜… 5

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Raymonda Rizer

β˜… 5

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Rosa Rivera

β˜… 5

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Mikey K

β˜… 5

My experience with NP Kelcee was truly exceptional, and I wholeheartedly recommend her for anyone seeking outstanding care. From the moment we began, her dedication to meticulously reviewing all my medical records was evident; ensuring a comprehensive understanding of my health history and needs.Kelcee demonstrated an extraordinary level of compassion, approaching every interaction with genuine empathy and creating a supportive environment where I felt truly heard and valued. It's this rare combination of diligent professional expertise and heartfelt patient-centered care that makes NP Kelcee an invaluable healthcare provider.

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Derek Carpenter

β˜… 5

Dr. Jones is the best doctor I’ve ever had in my life. He’s so smart, understanding and just an all around great guy. All the other staff are great as well. Thank you all!!!!

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Lynn Ruderman

β˜… 5

Always so kind, caring and knowledgeable!

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amanda jones

β˜… 5

I like visiting Dr. Neil at the Cheyenne location, the office is very clean and the staff are very nice. Keep up the good job guys..😊

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David Newton

β˜… 5

Very positive experience. Hopefully able to address concerns.

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Sheila Holland

β˜… 5

Dr. West was great. He listened to my concerns and we made a plan. Doing things a little differently from my previous doctors.

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Albert Carter

β˜… 5

Very professional.

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Don DeLay

β˜… 5

THEY ANSWER THE PHONE!!
Friendly people, the doctor is on time, nice atmosphere.
You won't find a better place.
😊

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ROBERTA Boom

β˜… 5

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Jose Delgadillo

β˜… 5

My Doctor takes time to address my problems, would never see any other doctor, most Doctors takes hours to see you but with him it’s not to little or to fast, if by any chance he would move I would follow him

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Angel Isaacs

β˜… 5

I’ve been a patient of IPCC since the late 90s.The very first visit Dr Burkhead explained things a the layman’s level so I could understand what exactly was going on with me. The time and care this organization takes to ensure its patients receive the proper care always astounds me since the rest of the world is doing the quick in/out dr visits. Dr Burkhead has a great beside manner during his injection procedures he’s always on point and talks like we’re family. Dr Jones has a truly gentle and friendly bedside manner to his visits as well. I hate going to drs. But Dr Jones has always put me at ease and always ensures he’s doing the best for me and always always asks if I understand everything and if he can help with anything else. I tell everyone they need to go to my pain management people. The entire office from front desk to back office are always professional yet very friendly. A GREAT GREAT Organization. This is a top notch establishment I use this place as a template for what I want other practices to be like πŸ‘πŸ½

Source: Google

A E M

β˜… 5

Innovative pain Care Center was wonderful. Dr. Ryan Mark was kind and very good at explaining procedure. He took his time to listening to me ans answering my questions. The gal that set up the appointment to have the injections was marvelous very friendly very thorough and also made it a super pleasant experience. Very positive place. Thank you.

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Calvin Joshua

β˜… 5

Dr. West and all the nurses are an amazing care team. They walked me through multiple procedures over a span of months while recovering from an auto injury.

Not only did they keep me calm during each procedure, their follow ups made me confident that they truly care about their patients getting better. 10/10 highly recommend.

Source: Google

Shannon Venturo

β˜… 5

What a great first impression. Dr Wu and the staff were on point. Dr Wu did my initial consultation and establishing me as a patient. He took his time. He let me tell my story, background and medical history at length and in detail. I never felt rushed or interrupted. I felt HEARD for the first time in a long time about how this pain is effecting my entire life. He came up with a plan and assured me that the plan is just to get us started and we will go from there. I’m highly satisfied that I found the right doctor. He listens and has compassion. I’m recovering from a very difficult orthopedist procedure and having another in a couple weeks. I feel like a weight has been lifted and my mood immediately improved because I feel like I have a healthcare professional that will be on this journey with me.

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Phil Junior

β˜… 5

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Deborah Harris

β˜… 5

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Sandy Bastille

β˜… 5

1st appt with Dr West. It went great.

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Sandra Shrader

β˜… 5

They always get me in very quickly. Everybody is very courteous and conscientious about my privacy. The only thing I question is that I’ve been on the same dose of 5/325 mg of medication for years. I’ve never asked for any more than that. I am required to give a sample every single month when it is to be a random sample I would say that every single month is not random that is my only question. Why must we do the drug testing every single month if it is supposed to be random?

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Nancy Smith

β˜… 5

Dr West was very understanding of my pain and ordered pain medication other than oral due to my stomach issues. Also, ordered tests before drawing any conclusions to my condition. Very congenial.

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Jamie Brown

β˜… 5

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Thomas

β˜… 5

Dr. Ryan West took plenty of time for me to describe my lumbar radiculopathy. There is a thorough pain questionnaire to complete before arriving at the office. He then reviewed the treatment options in detail and answered all my questions. I never felt rushed during my appointment He will perform a transforaminal epidural steroid injection in the near future. Would recommend Dr. West.

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Richard Servoss

β˜… 5

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Diane Clary

β˜… 5

Everyone was friendly, professional, made me comfortable

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Michael Wiley

β˜… 5

Top of the heep in care, Michael Scott is amazing

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A Camp

β˜… 5

Staff was very nice and the wait was not too long.

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Todd Pendleton

β˜… 5

Very good and professional. Have only had some issues with billing, not too hard to fix though.

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Gregory Lane

β˜… 5

Dr West listens to my concerns and comes up with a treatment that fits my needs. Always helpful and supportive. Thank you.

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Brandon Reynolds

β˜… 5

Dr West and his staff were amazing! So friendly, efficient and his injection was perfect and saved me from cancelling a large family vacation.

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Julie Klene

β˜… 5

All the personnel are professional, kind and attentive.

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Ron Lowe

β˜… 5

Always treated with class. The staff is outstanding!!
Would recommend to everyone

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Pam Sullivan

β˜… 5

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Karla Simmons

β˜… 5

Always excellent customer and friendly atmosphere.

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Web Surfin

β˜… 5

I've been going to innovative pain management for a while now. They're always very friendly and helpful.!

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Lori Shannon

β˜… 5

Dr Dzung is the most amazing Doctor He’s kind and friendly. He really cares about his patients!

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Jennifer

β˜… 5

Upon arriving to the office on Cheyenne I met with the receptionist that checked me she was professional and was quick at getting me checked in. I didnt wait very long to be called back to a room where the gentleman was taking my vitals, he was kind. Here is the best part Dr. R West came in. Dr. West has a Great bed side manner he is very through when explaining what is going on, he uses his spine model to show you where the problem is and tells you the plan, basically the process and a QR code to watch a video. Leslie schedules the appointments for the procedures even tho is was time for her to go home on a Friday she stuck around to schedule my appointment. She was kind, made sure I understood the things I needed to do before my procedure. I recommend this office great atmosphere, nice staff and good Dr's.

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scott rigby

β˜… 5

Very nice and professional staff. Doctor always listens to you and talks about any of your concerns. Definitely recommend

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Dawn West

β˜… 5

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Dawna Teich

β˜… 5

Dr. Wu is great he does my shots. Dr Chang is great she takes care of my office visits both are very kind so is the man who administers the sedation but I never remember his name he makes you feel comfortable before he gives you the sedation.

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Kathleen Canning

β˜… 3

enjoy talking with Tammy

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Patricia Perkins

β˜… 5

Innovative Pain Care Center isn't just a regular doctor's office it's a family like atmosphere, once I started going to this office for horrible pain I was treated with the up most care from all, starting from the front office to the back of the office (doctors) It's so hard to pick a favorite nurse or doctor because they all are very friendly and they take up so much time with their patients, or shall I say that I take up most of their time with so many questions about my health and believe me that I never leave this doctor's office without any of my issues or concerns explained to me. I wish that I could give the Innovative Pain Care Center a thousand stars because they deserve it. I'm greeted with smiles and i leave the office with smiles. I am so thankful to have a family away from home.
Dr Burkehead, Dr Brimhall and last but not least Mike Eastman has treated me with the upmost respect and I could thank them a thousand times again and again. The staff is outstanding they greet you by your name and with a smile at each and every office visit. I know each of them by name and I feel as though we now have a personal relationship with each other. This is the best Innovative Pain Care Center in town. ⭐⭐⭐⭐⭐

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Tiffany Clark

β˜… 5

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R C Rausch

β˜… 5

Dr. West is a wonderful and knowledgeable doctor. He explained things in terms that I could understand and answered all my questions. His staff is patient, kind and caring. I feel comfortable going here for treatment.

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Vincent Hedges

β˜… 5

Neil was great as usual. We had a thorough discussion of my problem and jointly arrived at thie best course of action. It’s refreshing when someone actually listens and understands the problem.

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Richard Tassinari

β˜… 5

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Brian Canney

β˜… 5

Everyone is very nice. They make sure all my questions are answered, and needs are met every visit

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George Lampos

β˜… 5

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cacodaemonia

β˜… 2

If I was just rating the doctors here, I'd give Innovative more stars, but the *single* person who handles procedure scheduling is seldom actually there, and no matter how long I wait, I never get calls back. I was just at an appointment on Friday, but I couldn't schedule a procedure because the person was once again absent. Because I wasn't expecting a call back today (Monday), I contacted Innovative in the afternoon, only to find out that the scheduler won't return to work until *Wednesday.* By then, I'm sure they'll have a massive backlog of patients to deal with, so I'm even less likely to get any kind of response.

This isn't a new thing, eitherβ€”I've been dealing with it for a few months.

I feel like I shouldn't need to say this, but medical care is extremely important, and for a practice that deals with pain management, it's irresponsible to only have one person on staff who can schedule procedures. If that person cannot be present to do their job, then whatever company owns Innovative should hire additional staff. I struggle to perform daily tasks because of pain, so waiting an additional week, or two, or three, is a huge blow to my quality of life, and I think it speaks to significant negligence on the part of Innovative.

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Donna Hoover

β˜… 5

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Holly Maxey

β˜… 5

I’ve been a long time patient and have always had a good experience. Everyone is always helpful and friendly. They have also reduced my pain .

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Francesco Zappa

β˜… 5

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Les Allen

β˜… 5

They worked me into a busy schedule so I had to wait a little. Dr. West was worth the wait. He and I are gonna get along quite well, I think. If the future goes as well as first visit I will be very happy.

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Beverly Van Wie

β˜… 5

I got an appointment with no long wait. I was on time at my appointment and I was taken in on time. The staff was friendly and the Dr. was polite and listened to my concerns.

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Barbara Quarne

β˜… 5

The SI injections went very well. My one complaint was having to check in and then wait for an hour . I was taken in at my procedure appointment time.

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Dejuan H

β˜… 5

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Angela Hosey

β˜… 5

Very professional. Michael Scott, P.A. listens to your concerns, welcomes your input and perspective regarding your condition and is very proactive in addressing them.

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Antoinette Odom

β˜… 5

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Shajuan Thomas

β˜… 5

It was a clean off reception was great the doctor was nice and listening in understanding my medical conditions highly recommended

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Kim Taylor

β˜… 5

I'm glad i was able to find Innovative Pain Specialist after relocating from San Diego. Neil is a great PA and resolves my issues. Dr West has been great and concerned with my comfort during procedures.

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John Escalante

β˜… 5

Always friendly always on time πŸ‘πŸ½

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Serafin Mendez

β˜… 5

Helpful staff. Good service

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Barbara Goff

β˜… 5

I love Dr Wu, Dr Scott and Dr Neil and the staff. Been coming here for years, surgeries, injections, medication and referrals. It's always a pleasure going to my appointments.

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JENNIFER DEVAULT

β˜… 5

Dr. Wu and his team truly care about his patients and has greatly improved my back situation!

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Dona Hansen

β˜… 5

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Susan Carson

β˜… 5

Excellent experience from my first visit with Dr. Ryan West. Professional and caring staff who do not mind answering questions ☺️
Yesterday, I went to the surgical center for a procedure that allowed me to wake up pain free for the first tine in literally years. Many thanks to my PACU nurse Julia and all the rest of the staff for a smooth procedure. And thanks to McKenna for calling to check on my well being the next day. So grateful to have found them!

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Steve Smith

β˜… 5

Dr took his time with me and explained my treatment plan. Very happy with how my appointment went.

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Lisa Mead

β˜… 4

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Catherine Harman

β˜… 5

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Carol Sharpe

β˜… 4

Kind and caring

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Vunita James

β˜… 5

I have been with Innovative for over Five+ years,and they have never missed guided me wrong. I have had the best team of Doctors that has taken great care of me. I love the Cheyenne Family.. Great team. Dr. Mike Scott is a very kind man and his team is always great and professional.

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Char

β˜… 5

Very prompt, polite, professional and knowledgeable. Listens and explains. Thank you

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Rhonda Taurone

β˜… 5

I am really happy with my doctor. Empathetic and innovative. I'm also very pleased with the support staff. Friendly and helpful.

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Patty Zimmer

β˜… 5

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Carol Fast

β˜… 5

Polite office staff. Excellent assistant. Knowledgeable and thorough explanations and plans for managing my pain by doctor.Thank you, Dr. Wu.

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Jissela Sandoval

β˜… 5

Everyone was professional and pleasant, Dr. Wu explained everything regarding my tests and what procedures can be done to help me carry out my daily routine and to improve my overall life we have a plan set ; let’s just hope everything goes as planned and the procedure works out for me.

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Robyn Kelley

β˜… 5

Amazing staff and dr wu took his time to explain everything to me..thats very rare..scheduling person needs to be a little more patient as she went thru it like i am suppose to know what came next..too much in a hurry

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Judy Moore

β˜… 4

Very attentive and informative. Made me comfortable with my diagnosis and treatment plan.

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Linda wahl

β˜… 5

My appt was on time! The doctor listened to my issues and concerns and then explained my options!

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Roy Shilling

β˜… 5

Dr. West and Neil Jones are excellent. Always attentive in providing medication and treatments. I have been receiving Bilateral L5 injections and they really do provide significant relief.

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Barbara Leavitt

β˜… 5

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holly mckenzie

β˜… 5

I have been to several Spine and Pain centers in Las Vegas over the last 30 to 40 years. Innovative pain clinic was wonderful! From the check-in staff, to the phone staff to the PAs to Dr. West, everyone Was caring and thoughtful. I couldn’t have asked for a more welcoming experience, and I really felt as though Dr. West was looking for a new solution to the constant problems I’ve had with my spine and it looks as though we may have found a solution which made me even more comfortable! I’m so grateful to everyone at the clinic and I would just like to say thank you to everyone

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Martha Zacatenco

β˜… 5

The waiting time to see the doctor was les than 15 minutes. The Dr Wu is an excellent doctor that inspire trust.

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Mary P

β˜… 4

The PA , Michael is so patient and helpful. I wish him well on his retirement.

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Diana Dennis

β˜… 5

Everyone here has treated me with such kindness, consideration, and respect. I’m really blessed to be taken care of by them. Michael Scott is amazing and has helped me out so much. Thank you, Mike!!!

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Deb Stevens

β˜… 5

Such a great place with wonderful nurses and great doctors. Couldn't ask for more.

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Evelyn Hollins

β˜… 5

Great experience. Front desk representatives are always very helpful, friendly and knowledgeable.
The PA was very thorough and kind. I’ve been a patient in this office for many years and will continue to there for medical care.

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Ping Loh

β˜… 5

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Colin Webb

β˜… 5

My visit at the pain center was painless. The staff and the doctor were professional and down to earth. They explained the entire process and made me feel my pain issues were treatable.

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Daniel Escoto

β˜… 5

Very professional and kind staff.

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Catherine Torres

β˜… 5

I have been a Client @Innovative Pain Center for the past 8 years…. This place is Wonderful from the minute you walk in until the minute you leave everyone is very kind and understanding. I have seen Michael for the past four years and I couldn’t ask for a better provider. He is very proactive and helping me with my pain and gets my prescription sent very quickly. And I appreciate that

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Dale Bradley

β˜… 5

Well organized and very professional.

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Kathy S Klinkner

β˜… 5

First appointment and was impressed

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L Pearson

β˜… 5

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Denise Gallagher

β˜… 5

Dr. Willis Wu is awesome! He actually listens and has solutions to managing my pain without the use of drugs! The staff is attentive and genuinely cares for me!

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Sue Dixon

β˜… 5

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John Spencer Ellis

β˜… 5

Dr West is the best doctor I’ve ever had. He’s smart, kind and helpful. He’s a good listener.

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Donna Stieve

β˜… 4

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Tamara Monaco

β˜… 5

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Leilani saiz

β˜… 2

I met with Mike and he was great but I’m disappointed in the scheduling department that they don’t know what insurance they take… Waited a month to get a Dr appointment only to have to wait again for the scheduler to get back to me .. I’m not happy about the way this is going.. Saw them 3 days ago.. How do you not know what insurance companies you take..

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George Chadwell

β˜… 5

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Stephanie M Anderson

β˜… 5

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Theresa Dunn

β˜… 4

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Lisa Marie Burch

β˜… 5

I’m Very Happy With My Care

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Jennifer Joanis

β˜… 5

Great staff and Doctors.

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Normendia McNeal

β˜… 4

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Dan Kelly

β˜… 5

Always professional and friendly without lengthy wait times. The staff and doctors that I work with are fantastic.

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toy jamerson

β˜… 5

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bonny cohen

β˜… 5

Dr Wu and were very kind and professional

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Lamar Warren

β˜… 5

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JB and RaNae Watsabaugh

β˜… 5

Very professional and appointment on time.

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Beverly Ritter

β˜… 5

I think that u guys do a good job

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David Sebastian Bach

β˜… 3

Difficulty making appt. Calls not returned. Location mixed up. Doc Wu was terrific.

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Patti Dorff

β˜… 5

Always a great team. From the time you walk in until you leave, they are super compassionate and extremely competent!

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Diana Villavicencio

β˜… 5

1st time there staff and Doctors are amazing and friendly

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Aisen Yaz

β˜… 2

The doctor is truly excellent β€” very patient, attentive, and takes his time to listen and explain everything carefully. I felt well cared for during my visit.

Unfortunately, the front desk and scheduling staff need improvement. Calls are often not returned, especially for new patient appointments, and communication is very poor. I’ve been waiting over three weeks to schedule a follow-up injection with no response, which is very frustrating.

If the office staff improves their customer service, this practice would be outstanding.

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Melissa Lee

β˜… 5

Friendly staff. PA Scott is very caring

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heidy Gonzalez

β˜… 5

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Lloyd McLennon

β˜… 5

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Nicolas Albright

β˜… 5

AWSOME people there

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Diane Dague

β˜… 5

Very nice and informative

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Mark Scoville

β˜… 5

Great place. Very knowledgeable and explained different options I had. Was scared because heard horror stories doom people that had back issues but.my experiences were nothing like that at all. Staff extremely friendly and work with you. This was the first place I looked into and didn’t have to look any further. Highly recommended.

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Patt Smalley

β˜… 5

Wait time minimal
Staff nice and knowledgeable
Dr very thorough and explained my problems so I could understand

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Leona Kaiser

β˜… 5

Very professional and compassionate staff. My doctor was very informative and made me feel very comfortable and confident about my plan of care.

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Dale Heller

β˜… 1

I was sent a release of records form, filled it out, and returned it the same day. Ten days later, I hadn't heard anything. I called, was shuttled back and forth, left messages, and none were returned, not even by the Office Manager. I cannot make an appointment, because the Schedular, Laura, has not returned any of my calls. The front office staff has no compassion or people skills. I gave the review a 1-star based on the office staff.

Source: Google

Bob S

β˜… 5

They listen more than my last pain management doctor. I felt like I was having a conversation with an actual doctor, not someone whose mind was elsewhere.

Source: Google

Karen Carr

β˜… 5

Professional and friendly atmosphere.

Source: Google

its just sand

β˜… 5

Dr. Ryan West is a very kind and understanding doctor, and I appreciate his help & work a lot. The front desk staff are also pretty kind as well, and I appreciate the whole office and how respectful they are.

Source: Google

Alaa Braddock

β˜… 5

Source: Google

A Orellana

β˜… 1

Beware: this office over bills you. It has the rudest and most incompetent staff. They're constantly making mistakes. They're incapable of scheduling appointments correctly. Management doesn't return telephone calls or emails.

They will charge you for three visits for one TPI. That's right! They are charging you or your insurance $800 per visit. This has been brought to the attention of my insurance and doctors Wu's office attempted to double bill me. Unbelievable. BBB has been contacted with proof of payment.

They will try to push you off on the PA. PA will not require the 1st of the three visits, however Dr Wu does. How can there be two different procedures?

Former staff of this office have even complained about the manager and rude employees. In one indeed review, they said that the doctors don't care about the patients here.

Source: Google

Michael Baron

β˜… 5

Excellent service. Dr. West carefully explained the treatment he recommended. Answered all questions.

Source: Google

Victoria Lucio

β˜… 5

I have always had a positive experience with the staff and Dr. Wu at the surgery facility of Innovative Pain center. I have been coming here for 4 1/2 years and previously I have had Dr. Dzung and he was great too. Leslie is always prompt at calling and setting up my appointment. When I go to the Henderson office Dr. Jones, Sabrina and the staff are always kind and helpful. Dr. Jones always listens to my concerns too. This is the place to go to if you are looking for a great pain center.

Source: Google

Laura Frey

β˜… 5

I felt like I was in good hands and I was listened to….

Source: Google

Paul Genick

β˜… 5

Dr. West is awesome ! I had been to several pain management clinics and he was the best by far. He laid all of my fears to rest. He answered all of my questions and made me feel very relaxed and was sincerely concerned about my treatment.

Source: Google

Carol Eustice

β˜… 5

My experience at Innovative Pain Care Center has been excellent. Dr. Ryan West is very friendly, compassionate, understanding, and knowledgeable. His PA, Neil, is also excellent. I feel lucky to have found Innovative Pain Care Center and to have Dr. West and Neil helping me keep my pain well-controlled.

Source: Google

Valeta Rothaus

β˜… 5

Very understanding doctor of my pain … every one at the desk was very pleasant also. This was my first visit , I am looking forward to the deadening of nerves in my neck after upcoming cat scan …,I know this Doctor has helped my son with his back & neck pain also .

Source: Google

Christine Saphire

β˜… 5

I've been going there for at least 10 years. They're always very attentive and concerned with your pain issues. I've had quite a few procedures through them and they have all helped with my issues. Neil Jones is excellent!!!

Source: Google

Debbie Neiss

β˜… 4

Very nice to be greeted upon arrival. Staff friendly and knowledgeable. Dr. Wu explained the results of the test. Also explained different options. I thank everyone πŸ™.
Please know I rarely give 5 stars.
There is always room for improvement. 🌹🌟

Source: Google

Jeezy

β˜… 1

Source: Google

Burning

β˜… 1

Source: Google

Laura Turner

β˜… 5

I have been a patient of this Pain Care Center since 2010, and have received good care. Like all medical centers, doctors and physician assistants may retire or leave, so having a new person attending to a patient is normal. Each Doctor or P.A has been qualified and always helpful, listening and trying to make a plan suited to patients needs. The office staff is professional and kind

Source: Google

Henry Tecza

β˜… 5

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George Roose

β˜… 5

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Vern S

β˜… 1

The staff at the Cheyanne location is terrible!!! Very rude! The Doctor I saw was very nice and friendly but I was treated so poorly by the staff I ended up canceling my future appointments and contacted my doctor to refer me to a completely different pain clinic. And the new clinic has a very polite and professional staff and the doctor I saw was also very polite friendly and professional.

Source: Google

Marc Paulsen

β˜… 1

I have been seeing Dr. West, including having several procedures done, for the last two years. I have only gotten worse.

Source: Google

Jessie Aceves

β˜… 5

I love my doctor and everyone in the office

Source: Google

Sherry Fields

β˜… 4

The front desk staff were invested in their
fellow staff arrived home safely night before.

Source: Google

wendy tuazon

β˜… 4

Source: Google

Geri David

β˜… 2

35 pages of info????? No thanks

Source: Google

Jeanette Sherrick

β˜… 5

Always polite, happy and understanding.

Source: Google

Tina Stewart

β˜… 5

Source: Google

Sally Nakamoto

β˜… 5

Mike Scott is so knowledgeable. He listens and understands your concerns, and works hard at finding the best solution to fit you.
The office is professional and kind.

Source: Google

Rhonda Pierro

β˜… 5

Great job, ALWAYS, by everyone involved.
Very cohesive family of employees that keep you informed, quick and efficient.

Source: Google

Jeannie Hendricks

β˜… 5

Source: Google

Gordon Wadsworth

β˜… 5

Good people good place

Source: Google

Therese Testa

β˜… 5

Source: Google

Vanessa Estrada

β˜… 1

Dr. Wu is the worst doctor I’ve ever consulted. He humiliated me and, instead of greeting me and inquiring about my well-being, his first question was why I was certain medication. Unaware that I was grieving the recent loss of my mother, he made an assumption that I was a substance abuser. He stated that he was not the right doctor for me, and I concur. I would never return to his care, even if I were compensated. The humiliation I experienced will not soon fade. Dr. Wu is one doctor whom I have formally reported and to his staff. I feel sorry that they have to work under his supervision.

Source: Google

Debra Griffin

β˜… 5

Very friendly staff and Dr West was great in understanding my pain. He did great on all 3 procedures

Source: Google

Wil Frank Fair

β˜… 5

Source: Google

Caitlin Morris

β˜… 5

The dr and staff were very caring and listened to me about my pain

Source: Google

Linda

β˜… 5

Source: Google

Mark Bahr

β˜… 5

Dr West has always provided me with excellent and attentive care, exhibiting compassion to my situation and helping me gain the best results to my pain management.

Source: Google

Mark Ebaugh

β˜… 5

Source: Google

Kathy Stanley

β˜… 5

Source: Google

Michael Boyd

β˜… 5

Friendly staff, clean facility, and Dr spent plenty of time with me and thoroughly explained my condition and my treatment options.

Source: Google

Nicole Aguirre

β˜… 5

The providers I have seen are very thorough and have helped me a lot in the process of managing my pain

Source: Google

Wayne Coleman

β˜… 5

Dr Ryan West is exceptional! Has direct eye contact and explains everything πŸ’― %

Source: Google

Michele Laudensack

β˜… 5

Source: Google