★ 1

Dr. Cherie is amazing, but the front desk receptionist and the MA lacks professionalism. I've made several complaints about the lack of communication with this office and it was either ignored or responded with "Oh". My experience with this office has been horrible. Once I receive my pending results, I will be discontinuing my services with them.

Source: Google

★ 1

Not recommended! They're very last minute and can't even get the doctor your test results before the appointment so basically there's nothing to discuss. This place is rip off. Find somewhere else that actually cares about you as a patient…

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★ 5

Reminds me of a spa in CDA, Idaho.
Relaxing environment. Friendly. Caring. ☺️

Source: Google

★ 5

The people here are amazing and give great service.

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★ 1

No me gusta el sistema de trabajo y la lentitud que tienen todos estoy aquí desde las 2:20 mi cita era a las 2:30 y llego a recepción y me dicen que está cancelada porque motivo no se porque nunca llamé para cancelar me dicen que me van atender pago mi copago y es las 4:04 h y aún no me atienden tuve que pararme hablé con la recepcionista para preguntarle porque la demora conmigo han llegado muchas personas y las han pasado y su respuesta fue adecuada deja preguntar qué pasa que no la llaman pero aún estoy aquí a punto de irme después de ver pagado no sé si les ha pasado a otras personas pero es horrible esta espera

Source: Google

★ 1

I wish I could rate them based on their actual medical services but despite my referral to them I cannot. If you call you will never reach someone through their direct line. It is policy that they will send you straight to voicemail. If you have questions or want to schedule an appointment you must leave a voicemail and they are SUPPOSED to call you back within one business day. That did not happen. Multiple calls, voicemails, emails, and online appointment requests and it took 7 business days to receive a call back. You cannot schedule an appointment on the website only request someone call you to schedule. I was then greeted by the rudest, i believe receptionist, ever. By the time I got a call back I had already scheduled and seen and amazing doctor at a different clinic. I also attempted at a different time to schedule an appointment, because my referral was for them and my insurance is picky, and they just never called me back. Good luck ever getting an appointment, and if the doctors are anything like the woman that answered the phone you don’t want one. If you have any sense of urgency regarding your care do yourself a favor and go elsewhere.

Source: Google

★ 1

Overall my experience has not been good. NP is great. Calling is a hassle they say they will call you back but never do… I received a voicemail, mind you I received the voicemail to make an appointment a week ago, I called back next day no answer or follow up on their end so I leave a voicemail once again. To getting call today from TERESA, very off putting tone stating im returning your call back. where i responded with the voicemail that was left to me stating wanting go reschedule an appointment. TERESA then followed up with so what is your question…this conversation went for overall 10 mins. O even acknowledged if i was sounding frustrated but there is an extremely lack of communication that is regarding my health. overall teresa hung up with no answer of acknowledging my concerns. when hanging up she just literally stayed quiet and hung up

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★ 1

Cattle call…

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★ 1

It's been a bit frustrating trying to reach them and it's also been about a week that they were supposed to get back to me to let me know if two prodecedures could be done at the same time and they also told me they would call me same day and they did not

Source: Google

★ 5

As I write this review, I have tears of gratitude streaming down my cheeks. I'm a new patient at LVG, and ever since my initial appointment booking with Paula, I've felt very special. First off, I did not have to wait months to get in... only a few days. Paula was so attentive, organized, and made the entire pre-visit scheduling/paperwork so easy. Next, the amazing Jessica called me to do a pre-visit intake, and also called me immediately after my visit, to schedule upcoming procedures/tests. I was so impressed by how professional and organized LVG is. My New Patient with Dr Cremonini, well, it was so comprehensive and informative. I have a rare neurological disease, and he was "up on it", which is not usually the case. He was so patient and caring while I explained my complex GI issues. Then, he became my "teacher" and educated me on so many reasons/possibilities. I took two pages of notes. I told him that I felt as though he was "gifted" to me, as he has Harvard in his past, and I have a connection there as well.
I shared with Dr C that for the very first time, I actually felt HOPE that my GI health and overall quality of life, not only could be better, but WOULD BE. And, it keeps getting more miraculous... Days later, AFTER office hours, I contacted LVG to see if there were any cancellations, so that my upcoming procedures/tests could be sooner. Well, I immediately got a response from my new Earth Angel, Cecilia, OPs Mgr. She offered me an expedited schedule that will take a month off my final diagnosis/treatment wait time. I was in tears as I could not believe that Cecilia, after business hours, was going out of her way for me. Such compassion and dedication. Incredible Irene, continues to be there to guide my every step. I've now had two tests and both MAs Emi and Elvia were so professional, caring, and plain nice. So you know, I have medical experience, so I'm not a pushover. I've had my share of doctors here in Las Vegas that simply do not care and I'd pretty much given up that my health and life would get any better. Now, I feel so incredibly confident with LVG's dedicated team, as they are not simply there to collect a paycheck... they all truly care and are top-notch professionals. I'm very grateful for my new LVG Family.

Source: Google

★ 1

The practice has a great aesthetic and vibe in the lobby; however, the receptionists and MA really need to be better trained on being professional, welcoming, friendly and treating each patient as a treasure instead of cattle. The women I dealt with seem to not understand that it's not LVG that pays them it's every single patient and guest that walks in the front door, calls, texts, or emails. Hopefully my meeting with the provider changed my mind about this practice...so far all that glitters if definitely not gold and sadly being in the Filipino area of town I had expected a better quality experience. So far my texting, and missed phone calls with out a voicemail messages along with the interactions with staff make me wonder if anyone has shared these concerns with administration and the providers

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★ 2

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★ 5

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★ 1

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★ 1

I found LVGastro from their reviews. I was looking for help because I was diagnosed with gastroparesis. I went on their website and submitted my information. At first they responded promptly regarding getting my personal info, insurance info, health history.
Where they earned the 1 star review is at actually seeing me. They asked me to get my medical records faxed to them which I gave them all possible information, I even got some of the records myself and I even called to make sure they got the records and mentioned I didn't mind helping them call the places they needed to get the fax from just so I can finally be seen.
They have (Christine their senior scheduler and Cecilia OPs Manager) now ignored my calls and messaged ever since I helped them get the records faxed.
I am not going to beg them to help me because no medical office should have to be begged to help someone seeking for treatment.

Source: Google

★ 1

Plan on spending the entire day here. 10:00 am to 3:30 pm for a 20 minute procedure. This was the worst clinical experience I have ever had. Also, no water and the magazines were 5 years old.

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★ 5

Great experience! Staff was great and professional. Very clean and organized office.

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★ 1

One of the worst experiences ever! This place and the doctors are horrible. They don’t care for their patients. I’ve been contacting this DAMN place since Dec 2025-current! I was getting treated, (which by the way, they take your money real quick!) I developed a terrible reaction (emailed them about it, they said to stop the medication immediately and the doctor would contact me . Guess what! It’s been 3 going to 4 weeks and no follow up from them) I ended at the hospital and lucky it was life-threatening. I emailed them and texted to get a refund. No response!! This place is unbelievable!!!!!

Source: Google

★ 5

I’ve been seeing Alex Lapasaran since 2021. He’s my favorite doctor! And I’ve had quite a few. Takes his time with you and has great bedside manner. I see him every 3-6 months. It’s always been good. I’m about to get my first colonscopy and will update my review after!

Source: Google

★ 1

Una semana llamando y no contestan, tuve que ir personalmente para conseguir una cita , y cuando fui en persona muy mal servicio para confirmar o cambiar la cita te envían un texto o email si opción de hacerlo por ese medio debes llamar y por supuesto no contestan creo es momento de cambiar de dr. esto sucede desde hace unos años es cansado y molesto conseguir atención aqui

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★ 5

Absolutely everyone here was so amazing during my visits
Thank you guys!

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★ 1

PUT UP A SIGN SO WE CAN SEE YOUR BUILDING!!!! I HAD TO CIRCLE THE BLOCK 7 TIMES!!! MASSIVE CONSTUCTION!!! DOWN TO ONE LANE!!! AND IT CUTS OFF RIGHT BEFORE THE ENTRANCE TO YOUR BUILDING!!!!! WHICH DOESN’T HAVE A SIGN TO LET YOU KNOW YOU’RE THE RIGHT BUILDING!!!

ABSOLUTE NIGHTMARE TRYING TO FIND YOUR BUILDING!!!!

PUT UP A SIGN!!!!!
PUT UP A SIGN!!!!!
PUT UP A SIGN!!!!!
PUT UP A SIGN!!!!!
PUT UP A SIGN!!!!!

Source: Google

★ 5

APRN Alex Laparasan and his team , Teresa and Ed
Are efficient, friendly, and effective. In my experience they are wonderful! Thank you

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★ 4

One of the best new patient appt. for a colonoscopy. They're excellent at preparing patients for procedures! I can't wait to make an appointment for my colonoscopy! Wonderful new patient experience.

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★ 1

DO NOT GO HERE. They seem to take in too much patients that they can handle. No sense of urgency of informing someone they HAVE CANCER after and EGD and BIOPSY. I went in Nov 26 fully expecting my results would be slower during the holidays. BUT THE TIMESTAMP ON the biopsy results that WAS DEC 3. I HAD TO REQUEST BECAUSE I WAS HOSPITALIZED Dec 8. I WAS LUCKY the receptionist sent me the results thru email because Spring valley hospital needed it .AND STILL have not called me to set up an earlier follow up.

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★ 1

I heard of a $25,$50 even $75 but $200 cancelation fee, cmon! I refused to consent to that high of a cancellation fee and they refused service. Also phone service is terrible. No one ever answers the phone you have to leave a message and they will call you maybe a few hours and even a day later.

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★ 1

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★ 1

Very bad experience my appointment was at 1:00 :00 p.m. at 2:30 PM I was still waiting and I noticed at least six people came after me and they were seen before me so I went up to the receptionist and asked her how much longer it will be and she looked on the computer or whatever and said I will be called next so at 2:33 PM. I noticed another person went to the back so I took all my belongings and I left. I will never go back to that location on Maryland.

Source: Google

★ 1

Terrible experience. It’s almost impossible to speak to someone. I was sent out for an MRI and they never called me to provide my results. I left several voice messages regarding this and finally after 2 months they returned my call to schedule an appointment. I pay all my visits and services at the time of my appointment so I don’t get bills and I’ve been struggling on getting a hold of someone for the last 3 months to question a bill Ive been sent several times and till this day nobody has returned my calls. I’m going through a lot of health issues and dealing with them makes it so much worse for me.

Source: Google

★ 1

I scheduled appointment with Dr. Noel, but the appointment was with the nurse practitioner, and I was told that Dr.Noel only does procedures and doesn’t meet patients for consultation.
First of all I was requested to come 20 min earlier, I managed to come 10min earlier but I only met the nurse practitioner 40 min past my appointment time.
I was disappointed that he didn’t read the medical history report that I have sent a week earlier and never received it ( although I got confirmation on the phone that it has been received) I tried to ask him to read it during the appointment but he was not interested and insisted to do a CT scan before checking any blood or stool tests which he thinks are unnecessary! I think CT scan is an extreme test considering my symptoms and condition are mild ..
I completely hated the approach and not taking the time to understand my symptoms or medical history. So I am not going ahead with any other treatment in this facility.

Source: Google

★ 1

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★ 1

I am SO disappointed with the service I had a telephone visit and they canceled and 'rescheduled' because they messed up and new appointment day comes and I did NOT get a call, tried to go to the portal and they marked me as NO Show! I left 2 calls and a message request, not to mentioned that they keep disregarding my concerns, I've been going 2 years and still have no clear answers after 2 endoscopy and 1 colonoscopy, would not recommend to see them!

UPDATE: I FOUND OUT THIS OFFICE OVERCHARGED ME BY AT LEAST 600 DOLLARS BOTH TIMES FOR PROCEDURES BOTH INSURANCE AND INHAVE BEEN CALLING FOR REFUND AND NO ANDWER AND THEY HAVE THE NERVE TO SEND ME ANOTHER 200 DOLLAR BILL THEY ARE OUT OF THEIR MINDS I WILL BE REPORTING THEM TO THR MEDICAL BOARD!

Source: Google

★ 1

I should have read the reviews before visiting this crappy office. The customer service is horrible; they never return phone calls. Np Castro ordered some labs and imaging for me. I texted Theresa, her medical assistant, to schedule an appointment to review my results over the phone. She scheduled my appointment for Thursday, 2/27 @ 12:45, and everything was planned via text message. I was surprised when I received a phone call from them stating that they were calling to confirm my appointment for Wednesday 2/26, initially I thought it was a mistake, I called back and left a message that my appointment was on Thursday not Wednesday, someone called ED texted back and said, your appointment was on Wednesday, I don't know what you are talking about. I request a phone call to clarify the misunderstanding. No one has called me back till today. This office is not organized at all. I would not recommend it to anyone. I advise anyone going to this office to read the review first! They are horrible!!!

Source: Google

★ 1

Horrible office!! Never returns your calls, and no one ever picks up the phone. Automatically, you are sent to a voicemail. Continue to leave a message to get a call back for the right information to be sent to the surgeon and oncologist. They will not make an appointment without the right information so I've been calling and calling and no one calls back. Left two other voicemails and msg's through the website for our refund on an overpayment and needing copies of our reports ( office notes, colonoscopy, and pathology ). This is a horrible way to treat your patients who have cancer. A situation that needs to be taken care of right away, and no one will return your calls. Driving down to the location is not my idea to do every time we need something. Especially speaking to Andrea at the front desk, who will disconnect your call, not call you back when you have a tele visit.. so then you have to drive 30 minutes to find out what happened and reschedule your appt..We also requested our records in person with Andrea and still haven't heard anything. We do not recommend getting care as the office staff have no compassion or common sense when it comes to having a new cancer diagnosis.

Source: Google

★ 3

Rude front desk staff and never answer the phone !!!!!
UPDATE: received a bill today stating that my endoscopy’s claim was not approved. The claim wasn’t approved because it was not medically necessary. The bill states that there is no doctor’s note stating that I had any of the symptoms needed for the procedure to be deemed necessary. However after looking at the symptoms, I in fact had a few, and definitely told the DR about it…. Why weren’t any notes provided to my insurance provider? Why would the doctor send me for a procedure that wasn’t medically necessary? I will be getting this sorted out!

Source: Google

★ 1

Please never go ti this place, look at the recent reviews. This is the worst place that I ever been regarding to medical services. They NEVER pick up their phone and I took me 3 months to schedule follow up appointment and I it was online call. They call me to collect the payment and after 30-40 min they call one time I missed the call and they didn't call me again also they never answer the phone!

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★ 1

Después de una semana esperando para programar mi cita, finalmente me llamaron hoy por teléfono. Tengo colitis ulcerosa y al parecer no le ha gustado al supervisor que esté embarazada y han decidido no admitirme en el centro, según ellos, porque al estar embarazada no podrían hacerme las pruebas (colonoscopia) que ellos quieren, o con otras palabras, no van a poder sacarme el dinero que ellos quieren. Tengo la conversación grabada, en cuanto pueda dejaré el enlace donde la colgaré para que se les caiga la cara de vergüenza a todos y cada uno de los médicos poco profesionales como los de este centro.

Les he repetido varias veces que no quiero que me hagan pruebas, simplemente tener un médico digestivo que conozca mi caso por si en algún momento tengo un brote. Hasta mi ginecóloga me recomendó asistir a un doctor digestivo durante el embarazo.

De nuevo gracias a los profesionales de la salud que tenemos en EEUU. Vaya negocio tenéis montado!!!

Source: Google

★ 1

I’m calling you guys because you have sent me a bill when I have not seen you guys in at least more than 5 years. The last time I went to see you guys were to pay for the bill that I was supposedly owe. I know I don’t owe anything in g because bec for so leave I have to make sure everything is paid. From that time I decide to never go to this place again and then I received a bill out of nowhere.. you cannot charge people for no reason. That’s fraud!

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★ 1

An over the phone consultation is $170. Outrageous pricing.

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★ 1

Dr. Cremonini and his team were fantastic—very professional and attentive. Unfortunately, the billing department was a nightmare. I was overcharged twice for a simple doctor’s visit, and despite reaching out multiple times, my emails were ignored. The claims submitted didn't match the amounts quoted by my insurance, and nothing was resolved. Great medical care, but the billing issues make it incredibly frustrating.

Source: Google

★ 1

I visited this place about 2 years ago and I did not get the treatment I needed at the time. I also never got my results on an ultrasound they wanted me to do and the lady I spoke to over the phone stated that the doctor was on vacation for 3 weeks and she cannot release any information to me, until you hear back from your doctor. Are you serious??? Since then I have not been back but now out of random I am getting statement balances along with a balance on how much I need to pay. All my visits have been paid right there and then. I have tried calling and calling and all I get are voicemails and that someone will contact me back. Nobody has contacted me back and its very frustrating. This is by far the worst experience I have had within any medical facility and I do not recommend this place.

Source: Google

★ 1

Very bad experience

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★ 5

Dr. Vijay kumar rai ভালো টিটমেন্ট করেন আমি অনেক ভালো আছি ওনাকে দেকিয়ে

Source: Google

★ 1

This place does not feel like a medical facility, the hygiene is pretty bad, they have termites all over the edge of their waiting room….unbelievable.
They also did not pick up calls when I called.
The second time I tried to call them on 6/28, their number was not in service, like WHAT?????? Does anybody actually care here?

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★ 1

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★ 5

Excellent customer service Staff and Doctor. Wonderful place♥️

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★ 1

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★ 5

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★ 1

I have tried calling, left message after message and sent messages online for over two weeks now. I have not received a call back. I will remove this once I actually do receive a response.

2 months later still no call back. Thankfully Digestive Associates did and has been taking care of me. Daisy Vo is amazing and would recommend anyone go there instead of Las Vegas Gastroenterology.

Source: Google

★ 3

It wasn't much of an appointment to talk about. I had to fill out information and the time I was there was longer than expected. Everyone was pleasant.

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★ 5

Great experience with the staff and Dr. Cremonini

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★ 5

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★ 5

Love my Dr and his entire staff . Ease of visits and procedures inhouse is fabulous. I highly recommend Las Vegas Gastroenterology for your GI medical care.

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★ 5

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★ 1

LVG has proven to be incredibly difficult to work with in my case, and I regret coming here in the first place, as it is evident that they are just focused on making money and not patient care.

I came here in November because I was experiencing symptoms. They refused to help me unless I got multiple tests including a colonoscopy and endoscopy, regardless of the fact that I am young and healthy besides those minor symptoms.

I did a breath test with them in December, and it took a full 3 months before they gave me my results, even after calling multiple times.

In March, when I finally received my results, I asked for a doctor’s note that I needed, and they refused.

In short, they were an inconvenience, and refused to help me medically in any way and refused to write a simple note.

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★ 5

Very personable and listens to your issues and concerns to work through what needs to be done and I never feel rushed.

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★ 5

Very nice staff

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★ 5

Amazing and very knowledgeable

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★ 1

NEVER STEPPED FOOT IN THE OFFICE NEVER USED A SINGLE ONE OF THEIR SERVICES I HAD A 3 MINUTE OVER THE PHONE CONVO WITH A DR THAT SAID I AT 30 YEARS OLD NEEDED A COLONOSCOPY BEFORE EVEN HEARING MY SYMPTOMS OR SEEING ME IN PERSON WHEN I DECLINED THE SERVICE THE PHONE CALL ENDED THEY GAVE ME A 200$ BILL FOR THIS. THIS OFFICE WONT ANSWER PHONE CALLS AFTER 1 WEEK OF LEAVING MESSAGES. I will be reporting this business to the BBB I cannot stand when people like this go into the medical field in an attempt to squeeze every cent out of someone. I know for a fact I don’t need a colonoscopy and so did 2 other doctors who I went to see after. This dr is selling surgeries like they’re bubblegum to make $ for his practice

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★ 1

I don't use to write reviews but today I'm gonna make an exception because it is important for people to know.

My colonoscopy procedure went well. After waking up from the anesthetics, the doctor took the time and told me that everything looked fine and two polyps were extracted and sent to the lab.

A week later I got the results saying that "the analyzed polyp was negative" Great! Ummm wait a second, where is the result of the second polyp?

I called the clinic and requested clarification and a copy of the procedure, where the doctor describes what he did. They sent me all the paperwork, minus the requested document.

I did insist several times with the same result. I even asked another clinic to request my records, but Las Vegas Gastro never sent a copy of the procedure.

So out of frustration and uncertainty in order to make sure everything was OK I repeated my colonoscopy a year later, obviously at another clinic where the communication was better.

The story doesn't end here, 3 years later LVG calls me to collect money for a Telehealth consultation with one of their doctors that apparently was pending since then.

I told them that for their lack of communication and accuracy I had to repeat the colonoscopy a year later, they didn't care at all, customer satisfaction is not their concern, be aware and best of luck out there.

Source: Google

★ 1

Haven't even been seen yet and I'm already tired of this place. Everything digital download an app we will call you can't get through to anybody for your digital appointment for to ask any questions it's always just leave a message we're too busy for you and I'll call you back 2 and 1/2 hours later how you supposed to pay your bills if you got to sit around all day waiting for them? Some people have to work and then there's a clause that says if you missed the appointment they can charge you $75. How you supposed to make your appointment if they don't answer the damn phone in the app don't work... Healthcare in this city now is a joke.

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★ 1

You will be frustrated with their system and end up cursing and swearing. I will not do business with this outfit ever again!

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★ 1

Trying to work with this office is an absolute nightmare. Initial visit was virtual, which was fine, but trying to schedule followup appointments and getting a billing issue resolved has been impossible. Similar to others, I found there is no way to speak to anyone in the office, automated texts come through promising someone will call after leaving a voicemail, and emails appear to go nowhere. Not good.

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★ 1

I’m starting to believe this place is a scam or something. I was impressed by their website and what they offer, called and emailed via the website to make an appt — surprisingly I got a quick return call and the lady had made me feel very comfortable to sending my husbands records over to them and since then I haven’t heard from them. I’ve called everyday and emailed, til one day and Ed had texted and said that he’ll have someone be in touch…. Nothing! I don’t understand how they operate like this.

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★ 1

I had an over the phone consult with the Dr on Friday morning. He told me he would have his staff call me to set up 2 appointments. I waited until 3 pm and left a voicemail and they text me back, or I should say “Ed” and he told me through the text that someone will call me in a few. No one called. I called Monday at 4 pm and left another voicemail. Got another text right after stating “a vibrant young man named Sean will call me”. I do not care how vibrant he is, just call!! But guess what? No call from Vibrant Sean. Called again today, Tuesday and left yet another voicemail. This is not good business. I will go somewhere else.

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★ 1

This place is so horrible with rude services and doctors

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★ 1

Their hotline always goes to automated voice messaging on all their options and will say “they are currently experiencing high volume of calls and leave message” unable to talk to person when trying to reach them. They need to consider that some people are only available at the time they are calling and yet it goes to an automated voice messaging. I’ve never been to a doctor’s office or called a doctor’s office that always goes a voicemail. Poor customer service.

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★ 1

Horrible experience. Made me undergo an endoscopy and colonoscopy within the same month for vague reasons so they could charge me $800 x2 and I have no diagnosis, no medication, and no treatment plan. Now I'm being surprise billed from a third party (US anesthesia partners) for $800x2 for anesthesia for the procedures about which I absolutely was not informed. Stay away.

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★ 5

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★ 5

This Dr is the ONLY Dr. That would actually help me. Much appreciated 🫂

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★ 5

This was my first colonoscopy. The preparation as you know is tough to get through but of course very nessasary. I was nervous since it was all new to me.From the minute I entered Dr Cremonini"s office I knew that I was in great hands. Everyone from the person who checked me in to the whole staff were so experienced and reassuring that I was put at ease. They were all great. Dr Cremonini's bedside manor was incredible. He did an incredible job before and after the procedure. A great experience meeting and working with Dr Cremonini. Thank you for taking care of me....

Michael DiBari

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★ 4

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★ 5

Kind and friendly staff!

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★ 5

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★ 5

Doc was great

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★ 5

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★ 5

Excellent service and professional assistance. Thank 😊

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★ 5

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★ 5

It has been a pleasant experience like what I remember of my last experience- 5 years ago

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★ 5

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★ 5

Dr made procedure easy.

Thanks

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★ 5

Nice & cleaner

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★ 5

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★ 5

Muy buen trato por parte de todos. Estupendos todos

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★ 5

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★ 5

The staff is very helpful they have a good service my only complaint is the one who call me for follow up over the fone she leave a message in Spanish I cannot understand she even mumble the last 2 number I cannot get it, I hope she can speak slowly and clearly. And speak English at all time not every patient is spanish. Thank you

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★ 1

This company must have gone out of business because they never answered their phones anymore or return any messages.

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★ 5

All of the staff are extremely caring. Dr. Fajardo and Hazel Castro were both wonderful!

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★ 5

The staff and Dr. Cremonini are very professional and friendly.

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★ 5

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★ 5

Súper satisfecha con el personal que labora con el Dr. Cremonini, muy profesional todos desde la recepción, las enfermeras, el asistente del Doctor y todo el personal en general, el Doctor súper atento es un amor de persona, volvería las veces que fuera necesario a esa consulta, he tenido consulta con otros Gastroenterólogos pero el Dr. Cremonini tiene una amabilidad con el paciente que lo hace diferente

Source: Google

★ 1

AVOID AT ALL COSTS. This is one of the places you wish Google offered negative stars. I had an appointment booked and was 10 minutes late. I called several times letting them know I was running late and left voicemails saying I was on my way - I didn’t get any response and couldn’t get ahold of anyone one the phone. When I arrived 10 minutes late, their parking lot and front door was all gated up. I managed eventually to flag down a front office worker and she blatantly lied to my face saying she gated up the property 15 minutes after my appointment and that I wasn’t there. This was entirely false - I had records on my phone showing I called asking to open the gate 10 minutes after my appointment time. I get that you are lazy and want to close early - just don’t lie directly to my face. I honestly am thankful that I dodged a bullet - if they hire such deceitful and unprofessional employees to run the front office, I can’t imagine the quality of the doctors. Avoid avoid avoid

Source: Google

★ 1

Disappointed all the way with the service, staff doesn't know what they doing, they never follow up with simple requests. Follow up with them about a copay twice and they still try to charge me when I have double coverage. I was charge for a doctor visit and I was see by the ADNP. Just not

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★ 5

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★ 5

Dr. Fajardo as always, very attentive and professional with me. Explains procedure, outcome of surgery and explains follow - up.

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★ 2

To the best of my knowledge, Dr. Cremonini and outpatient staff did a good job on the colonoscopy. I was very disappointed with the service I received from LVGastro. Nearly all of my calls went to their voicemail. Sometimes I would have to call twice to get an answer to my questions or to prompt them to answer my emails. LVGastro tried to light-pressure me into paying upfront for the colonoscopy and light-pressure me to make an appointment to for the doctor to review with me the results of two autopsies which were normal and legible by a high school student. They gave in and stopped the pressure when I became mildly assertive. LVGastro did not have a dressing room for me to change into a gown prior to the colonoscopy. Instead, I had to use a RESTROOM (where people defecate), and which had no locker or chair.

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★ 5

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★ 4

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★ 1

Totally Unprofessional, they do not care about people, I wasted my time and put at risk my health trusting that they will see me. I made an appointment early June and gave them all my insurance information, they assured me they accepted it. I’ve been having terrible digestion issues with many secondary symptoms, 1 day before my appointment which was 5 weeks after I made my appointment they called me to tell me they do not take my insurance. I called in between many times to see if someone else could see me but nothing was ever mentioned. There you can see how much they care about the patients. If I was you I would never go to them, there are many other doctors in Vegas that will care about you and your health.

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★ 5

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★ 5

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★ 5

Dr Cremonini and his crew are the best!!! So happy to have him as a Dr.

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★ 5

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★ 5

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★ 5

Great staff, very friendly and helpful.

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★ 5

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★ 5

Excellent job from start to finish! Thank you po Dr. Fajardo and your staff.👍❤️

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★ 5

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★ 4

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★ 5

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★ 1

Had a hard time on scheduling and communication.Failed to discuss results for whatever reason.Suggesting that payments such as co pays and “results discussions fee personally and should not be done seperately and the other be done via phone ,hence might cast doubts on giving credit cards to unverified staff members.

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★ 5

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★ 5

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★ 5

It really helps when a provider is clear and intentional. I really appreciated her clarity being someone who hasn’t been involved with many procedures of any sort .So thank you!

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★ 5

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★ 5

Very thorough

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★ 5

Waiting and surgery area was very clean and nurses were super helpful. Dr. And his staff were very professional.

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★ 5

Everything was coordinated and efficient. It was flawless and I never felt intimidated. The staff was very cordial and sincere

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★ 1

Absolutely ridiculous trying to get a hold of this place! First, my husband is the patient & they call my phone every time!! Then when he tries to return the call it’s just a constant carousel of of voicemails & never answer the phone no matter what department you push!
He hasn’t even had his surgery yet. Considering canceling. Will update if & when the surgery happens!!! EXTREMELY FRUSTRATING.

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★ 5

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★ 5

Everyone, that works, there, is well organized.

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★ 5

Had a phone interview with the nurse practitioner, she was very nice and provided step by step instructions about my procedure, I was even given the opportunity to choose the date and time for the procedure, as soon as I was done talking to her, I received a message from cvs pharmacy that my prescription was submitted…really appreciate the great service

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★ 5

Quick and painless procedure by Dr. Cremonini. This was my first colonoscopy, so I have nothing to compare it with.

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★ 5

I had a medical conversation with Dr. Hazel Castro. She was able to give me a rundown of my condition and what I needed to do.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Highly recommend. Easy experience with team + procedure.

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★ 5

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★ 5

All the staff are very friendly, no matter how I feel nervous for my self I feel how the way they care to all the patients...thanks LVG

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★ 3

I found this place because it had pretty decent reviews, it is a nice office. They call you into a waiting room to wait in another waiting room then you get seen. They did the tests I needed to do but if you expect to get in soon then don’t bother coming here. I had a follow up at 1PM, it is now 1:23PM but I have yet to receive a call, which is unprofessional because they expect us to be there on time yet they are not. I will not be returning since my time is not respected. I won’t even bother rescheduling because I know it will take a month for a simple phone call.

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★ 5

Everything was done with upmost professionalism and the staff was super friendly

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★ 5

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★ 5

Thank you for taking care of me Doc all you guys are awesome,God Bless

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★ 5

Very friendly and to the point. They got me in and out and followed up on schedule

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★ 5

Great people

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★ 5

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★ 5

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★ 5

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★ 5

Excellent procedure on my colonoscopy. I was very pleased with the whole process from start to finish. Very caring staff.

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★ 4

A friendly customer service and the nurse is informative and helpful. Great job!

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★ 5

Very sweet person

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★ 5

The best doctor and staff

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★ 5

These people gave me some wonderful news. I did my first colonoscopy at 60. I know! But Ima guy and that’s what we do. Procrastinate our medical stuff! Lol
Mine was clear and disease free! This place and all the staff were wonderful. It’s like they knew it was my first time and made me feel so comfortable! This is the place you want this done at!!!

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★ 5

Really excellent experience. The staff is super professional and makes the entire process as easy as possible for the patient.

Dr. Fajardo has a wonderful bedside manner. And, he and his staff are so reassuring.

Under the circumstances, a very nice place to visit.

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★ 5

Everyone was nice,it was clean, and fast. Good job.

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★ 5

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★ 5

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★ 5

Professional and answers my questions

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★ 5

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★ 5

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★ 5

Very knowledgeable and attentive virtual visit!!!

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★ 1

Fajardo, great. Staff is nice but communication stinks. Have colonoscopy scheduled for tomorrow morning. Got a message there was a problem
On my 6th call. No return call. On hold-left 5 messages - for 20 minutes. It's making me late for another appointment.
They don't care. Am preping for proceedure and won't be surprised if it has been canceled.

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★ 5

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★ 5

Super professional and caring!

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★ 1

I never came to see you and I'd really appreciate it if you stop sending me an email every day asking me how my visit was! Have a good day

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great visit!

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★ 5

I have had three procedures at the Las Vegas Gastroenterology office. The most recent was an endoscopy performed by Dr. Fajardo. The entire procedure took less than 2 hours. Upon awakening Dr. Fajardo clearly explained the results. Everything in the operating room was very professionally done. All who participated were happy and helpful. Thank you, Dr. Fajardo!!

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★ 5

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★ 5

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★ 2

Complete lack of communication on how to accept payment. I was told it’s my responsibility to ask about payment. That they don’t offer this information unless asked. It’s 2022 send a link like the rest of the world. Do better for your patients. These places make me believe it’s all about the money and not the patient. So I have to drive into the office to make a payment to be seen online. This makes perfect sense (not)!!!!

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★ 5

Helen Castro is very professional and very knowledgeable about gastric problems.

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★ 5

Mrs. Castro is very friendly and kind. I had a telehealth appointment and she was very thorough in explaining the processes. I'm happy I chose Las Vegas Gastroenterology. I look foward to working with them.

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★ 5

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★ 5

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★ 5

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★ 5

The virtual visit is highly recommended!

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★ 5

This is the best place by far should you need a gastroenterologist. The staff is so great and the doctors are top-notch. Best in the country. I referred three friends/ patients all had the same experience. Excellent doctors excellent staff

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★ 5

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★ 4

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★ 5

Awesome staff, went in for both procedures feeling somewhat apprehensive but the Doctors and Nurses made me very comfortable. I came away not feeling a thing from both my Endoscopy and my Colonoscopy.

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★ 5

Excellent

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★ 5

Good service

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★ 5

Everyone I spoke to was super nice.

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★ 5

You can feel her concern and explains well.

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★ 5

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★ 5

Staff has been amazing so far. I'm just starting my procedures here and everyone is helpful, answers all my questions, and have made me feel very comfortable with the upcoming procedures.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Dr. Fajardo is the best doctor I've ever had
Very profesional and passionate of his job

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★ 5

Office staff efficient and respectful on the phone. NP communicated well and was on time for remote visit. Very thorough and asked pertinent follow up questions, which gave her full picture of my medical status/history very quickly. Did what she said she would do and called me back and updated me. I am very impressed with the professionalism, efficiency and thoroughness.

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★ 4

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★ 5

Great medical provider! Highly recommended!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

The worst experience. Watch the billings. They have no idea of what they are doing. Billing department can't answer simple questions. DONT USE THIS GROUP. THEY DONT REALLY VERIFY WITH YOUR INSURANCE CO. I feel robbed.

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★ 5

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★ 4

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