★ 1

My husband’s actual appointment went well, but unfortunately everything fell apart when it came time to get his prescription. His appointment was on Friday, and he went the entire weekend without his medication.
Monday morning, he called the office and left a message. By 2:00 PM, there was still no response, so I contacted the pharmacy myself to find out what was happening. The pharmacy explained that the doctor’s office had failed to provide the required diagnosis code, so they could not fill the prescription. The pharmacy had also tried contacting the office and was unable to get the issue resolved.
I then called the office, explained exactly what the pharmacy needed, and was told an ASAP message would be sent. By 4:30 PM, nothing had been corrected and no one had called us back. I had to call multiple times, spent approximately 30 minutes on hold, and ultimately the office closed without resolving the problem. One of my calls was also disconnected.
This is extremely frustrating and unacceptable, especially for a facility that specializes in pain management. Patients depend on proper communication between the provider and pharmacy so their treatment is not unnecessarily interrupted. A missing diagnosis code should not result in a patient going days without prescribed medication while both the patient and pharmacy struggle to get someone from the office to respond.
We were pleased with the medical visit itself, but the lack of follow-through, communication, and urgency regarding the prescription completely changed our experience. I hope management addresses this because patients receiving pain management should not have to repeatedly chase the office to correct a prescription issue.

Source: Google

★ 1

Speechless the staff and the doctors lack integrity, time, care or honesty. My experience would be a zero. I would like to never come across any person that works at this office again in life. Disrespectful immature behavior, giggling. Converse in appropriate conversations for the hours you have to wait for the appointments. Attitudes for no reason. It's just uncalled for. I hope nobody would treat your mother this way. Word can't exspress the DISRESPECT I experienced.

Source: Google

★ 1

First time going in and the doctor would not stop talking over me while trying to answer questions. Kept tripping up because they were answering my questions for me... finally got told I'll get the help I need and to go downstairs for trigger point injection because they said the doctor was in. Get down there and they don't even acknowledge I'm standing there, they just keep chatting. I ask if I have to sign in and she waves at the sign-in sheet and says "yeah" and then carries on her conversation. They call me back later and put me in a room for 30 minutes without saying a word to me. So I ask what is going on and they tell me that they are still waiting for the doctor. So no one knows where he is, when he is supposed to be in, and never even thought to come in to the room to let me know any of that. Looked at me like I was crazy for asking. I worked as a CNA for many years and you DON'T treat patients like that, ever. That was incredibly rude and incredibly unprofessional.. Will be seeking a new office after this and HIGHLY recommending my PCP's office to refer patients elsewhere after that ridiculous first visit.

Source: Google

★ 5

Source: Google

★ 5

I’ve been a patient at Las Vegas Pain Institute for a little over two years, and I wanted to take a moment to recognize what an exceptional team they have.

From the front desk staff to the scheduling team and the ladies who handle insurance and appointment reminders, everyone is absolutely amazing. They are always kind, organized, professional, and make sure patients feel informed and taken care of.

This is a very busy practice with a lot of patients, and despite that, they do an incredible job keeping things running smoothly.

One more thing I’d like to mention: yes, there can sometimes be a wait, but I think it’s important for people to remember that they are not the only patient dealing with medical issues. Every person in that waiting room is there because they’re hurting, struggling, or looking for answers.

Sometimes a patient ahead of you may need extra time with the doctor because of questions, concerns, medication changes, or new symptoms. And if that were you, you’d want that same time, attention, and thorough care.

Please don’t take occasional delays out on the front desk staff, nurses, or doctors. They are working hard and doing their best to care for everyone. A little patience, understanding, and kindness goes a long way. Just remember there are other people going through difficult medical challenges too, and their needs are just as real and important as yours.

I especially want to give a shoutout to Dr. Irene. She has been helping me on and off for the last two-plus years. We had a bit of a rocky start in the beginning, but over time I’ve come to truly appreciate how hard she works and how much she cares about her patients. She has an excellent bedside manner, communicates clearly, explains treatment plans thoroughly, and takes the time to discuss medications, procedures, and next steps in a way that makes you feel heard and understood.

I’ve also had injections and IV pushes at the Jones Blvd clinic, and the doctors and clinical staff there have always been professional, efficient, and compassionate. They do their best to get patients in and out as quickly as possible while still providing quality care.

Thank you to Dr. Irene and the entire team for taking such good care of me. Las Vegas Pain Institute is absolutely a place I would recommend.

Source: Google

★ 5

Source: Google

★ 5

Been going for here for months and haven’t had any bad experiences. I do recommend

Source: Google

★ 5

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★ 1

So I initially chose this place bc it was an interventional pain clinic where both the office and surgery center were " IN" network anthem BCBS VIA employer. So I was under the impression it was above board. My husband has a lower thoracic/ upper lumber compression and wedge fracture from a dirtbike accident many years ago that was never surgically fixed. Hes a tough cookie goes to work, works out with it, and when the pain finally got to be too much we sought some sort of interventional treatment, rather than just pills which we both feel just mask it versus fix it. This place has been a NIGHTMARE from the very beginning.
1. First the office staff is lacking in proper training and professionalism I think her name was Adasia was incorrectly submitting the prior authorization or just not submitting them at all!!!! I had to personally conference call her with Nevada Health Solutions (the prior authorization company) so the lady could instruct her on how to correctly submit it, bc eventhough adasia Claimed on multiple occasions to have sent the authorization and was just awaiting approval, the approval company never received them. So if it wasn't for my own due diligence and tenacity he would still be waiting.....
Then after all that and he recieved the approval for bilateral branch block procedures, we were initially charged a $90 dollar co pay, then for the second procedure the other side, it went up to 150 with no notice , (obvi the first one we must have been under-charged unbeknownst to us) so for the second procedure the doctor over heard the issue with the change in co-pay kindly approved it at same 90 dollars we were initially charged primarily bc my husband was doing it with no anesthetic so he could drive and saving them time and money, this all started in December....
fast forward to this week 2/20 and at least four copays of $90-150 later, he's there for the post procedure follow up; after waiting 15 mins while ill prepared receptionist was trying to work from her phone bc she had no power cord for the office laptop, she informs my husband that he has a balance of almost $300 and unless he pays 100 of that he won't be seen. Mind you, he was under the impression he was paid in full; given the $90-150 dollar copay each visit prior, I'm assuming this balance is all because of the miscommunications and discrepancies in co-pays, NONE OF WHICH IS THE PATIENTS FAULT THAT IS DUE TO UNTRAINED OR INCOMPETENT STAFF.
my husband always paid his FULL co-pay EVERY VISIT and the one and only time he didn't was when Dr. Maduka okayed it at $90...... so why is it our fault if you undercharged us or didn't charge us the right amount? Then scheduled the follow up appointment AND NEVER MENTIONED IT and then just drop this bombshell on us that we owe you guys money when we were under the impression we were paid in full each time???? and this is an in network Dr WITH ONE OF THE BEST HEALTH INSURANCES It's an absolute joke. There's about 10 other incidents I can highlight of unprofessionalism, but I rather not waste the TIME!!!
and you shouldn't either!! FIND A DIFFERENT DOCTOR!!

Source: Google

★ 2

I feel that the staff are here, but there minds are somewhere else.

Source: Google

★ 1

The staff can be great but I had to call the office multiple times because of my medication and they say that it will be sent at the end of the day which that never happens. I end up at the hospital not 1 but 2 times because of the withdrawal because my medication don't get sent like it supposed too. So now im afraid to even get go to the appointment and never get taken care of me like there suppose too as a patient.

Source: Google

★ 1

I was referred to these people by my insurance and my doctor for pain management. I had to catch the bus here in excruciating pain, only to be told by a rude nurse practitioner who refused to listen that I could be injected with some flush, then walk back down blue diamond, cross the street at Decatur, and go back to a clinic to see doctor maduka on Jones. Or on Nellis to have some injections. Until then, I would not receive my pain management. I wanted to make a complaint with apple. Or Esther or whatever this young black lady was, who was also Justice rude and refused to take the complaint just to tell her to have a good day. These people are unprofessional. Aside from the young nurse that was at the desk, I would never come to this place. Again

Source: Google

★ 4

The staff is friendly and courteous and accommodate for scheduling. Punctuality of the doctors has room for improvement.

Source: Google

★ 5

Sarah at henderson location is so good, if I had my own company I’d hire her. Extremely knowledgeable, professional, and always greets me with a smile. You’re lucky to have her!

Source: Google

★ 5

Blue diamond is the best clinic I’ve ever been to! It is on Mohawk st. And they are truly the best and so welcoming! I even changed my primary to their blue diamond location because not only do they offer pain management but primary care and more. Definitely recommend! 5 stars

Source: Google

★ 5

Staff is always super polite and helpful. The office wait times are hit or miss. Normally in n out in an hour ish

Source: Google

★ 4

The staff in the Blue Diamond office are awesome! I've had some trouble with one of the other locations so I started coming here and things are much better. The only complaint I have is their phone system sucks. Sometimes it's really hard to get through, it keeps kicking you back into the cue.

Source: Google

★ 5

The staff is wonderful and very helpful at the Blue Diamond location.

Source: Google

★ 5

Everyone at the blue Diamond location has always been so amazing and caring. Anytime I’ve had any questions or concerns they have answered them promptly. I absolutely recommend anyone with any chronic pain conditions to come here for help. The doctors, nurses and staff are all wonderful.

Source: Google

★ 5

The ladies here are very informative and caring & are very kind. Thank you all for helping me.

Source: Google

★ 5

Blue diamond been treating me good, they have not did anything wrong

Source: Google

★ 5

Here at bluediamond the staff is pretty cool especially the office manager Adasia she’s very polite and her communication skills are excellent

Source: Google

★ 5

Source: Google

★ 5

So I’ve been going to the Blue Diamond location for a little over 2 years. The staff at the office hasn’t always been the best, but I continue to go there because I do like Dr. Maduka. He has helped me a lot in the time that I’ve been seeing him.
About a year ago the office staff changed considerably. I attribute that change solely with the addition of Adasia. She has really made my office visits more enjoyable. Always greet you with a smile, incredibly professional and very knowledgeable of the office workings. She has quick answers to my questions. Takes care of any problems I occur immediately.

Source: Google

★ 5

Great doctors & great employees.
They take good care of you and your needs.
I strongly recommend this facility for Pain Management.

Source: Google

★ 5

The lady’s are very nice and professional always helpful and polite. 10/10

Source: Google

★ 5

I think the staff here is marvelous.They're very friendly places very clean. I've been coming here for a couple of years. . I have no complaints. Everything is great.. I come once a month and I get my medication and I feel so better.

Source: Google

★ 5

Before I came to the clinic I was in so much pain my life has been so much more easier and comfortable at home at work able now to exercise the staff is so great .thank you guys for all your support Las Vegas pain institute.

Source: Google

★ 5

ADASIA is always very sweet and professional!!! She makes sure my appts always go smoothly!!!

Source: Google

★ 5

Excellent care and exceptional office staff. Highly recommend

Source: Google

★ 5

Have been coming here over 6 years and Dr. Maduka, Dr. Abbasi, the other providers and all the staff are amazing!!! They have helped me in many ways with my Chronic back pain and hip pain. I recommend all my friends that are in pain to go see them. They have 4 different locations so there also always a. Place close to where you live.

Source: Google

★ 5

Blue diamond location handles everything I’ve needed and answers all questions clear and precise with an amazing staff.

Source: Google

★ 5

Since the new system has been implemented, the clinic seems to run much smoother than before. I now receive emails with my next appointment or if I reschedule, which they did not have before. The staff is very attentive and works hard to get You back in a timely manner

Source: Google

★ 5

The girls are so nice! They make you feel good about life!

Source: Google

★ 5

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★ 5

The Blue Diamond location is so convenient to Pahrump. The staff is extremely kind and caring and sympathetic to my concerns and needs. Without the help of Las Vegas Pain Institute I don’t know where I would be. I appreciate everyone. Dr. Maduka really helped me with my pain and finding the root cause. Thank you Dr. Maduka and all the staff from the clinic to the surgery center.

Source: Google

★ 5

The front desk women are very kind and respectful. The male doctor is great. This place is definitely worth the drive.

Source: Google

★ 5

If you’re looking for a doctor and staff that cares about your concerns of pain and listens to you. This is the place. I highly recommend them. You won’t be disappointed.

Source: Google

★ 5

Very good place to take care of your pains. I really enjoy the staff and doctor. They are all friendly and listens to your concerns. I highly recommend this place.

Source: Google

★ 4

The staff is very caring and warm here. The only difficulty is sometimes getting through on the phone. I drive an extra amount to get to this clinic because the staff and atmosphere feels calm.

Source: Google

★ 5

Staff was very friendly and helpful and the environment was welcoming and comfortable. It's worth the extra miles I have to drive to come to this location.

Source: Google

★ 5

Very friendly office at blue diamond , they work with my schedule

Source: Google

★ 5

Great staff .very helpful full. And my pain level is decreasing. 😁

Source: Google

★ 5

Good service, thaks

Source: Google

★ 5

Excellent service great attention to detail very professional 5 srars

Source: Google

★ 5

Dr. Maduka at the Blue Diamond Las Vegas Pain Clinic is the best. He has greatly reduced my joint and nerve pain caused by Lupus and Rhumetoid Arthritis. Doc is knowledgeable, has a great bed side manner, explains procedures in detail and is fast and efficient with those procedures. Adasia and his staff are friendly, patient and caring. Pain relief has improved the quality of my life.

Source: Google

★ 5

The Blue diamond office is the bomb..
The staff is great, I don't wait that long ...
Love em....

Source: Google

★ 5

I love the staff here Deja is so amazing anytime I have any needs or concerns she is right on it!! I highly recommend this facility to help you regain your life after a series of pain and injury. Dr. maduka is also a G he be in and out but you leave satisfied (pain wise) love these folks!!!!

Source: Google

★ 5

I love coming here doctor are very good and other staff

Source: Google

★ 5

Las Vegas Pain Management Henderson is amazing. Great staff, amazing bedside manner. And get done what needs to get done. Nurse Julie is the best. Always takes care of whatever I’m in the Clinic for, and with a beautiful smile. 😻

Source: Google

★ 5

Source: Google

★ 5

Absolutely love this Doctor. The staff is wonderful! Highly recommend!!!

Source: Google

★ 5

Staff is very friendly

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★ 5

Awesome staff and so friendly!! I've been going here for a while and everyone is so amazing and always takes care of my pain and my needs.

Source: Google

★ 5

Source: Google

★ 5

Staff was a pleasure to deal with on my oct 2,2025 visit !! Especially Adaysha the manager she’s allways so kind and understanding of patient needs!!❤️🫠

Source: Google

★ 5

I have been coming here to Blue Diamond since it was first open and I perfer this facility. It's nearest to my home in Pahrump.
I am treated very well by all the staff and providers. I don't find any other place I trust to take care of my medical needs, my treatments, PT, Medication, Radiology. Thank you

Source: Google

★ 5

I have been coming to Las Vegas Pain Institute on Blue Diamond for sometime now and have always been well taken care of. They listen to me and always give me the best treatment possible. The staff is amazing. They are very kind, knowledgeable and very helpful.

Source: Google

★ 5

Adasia and The Staff have beyond gracious towards my healing. The office is always clean great energy soon as you walk in the door.

Source: Google

★ 5

Very helpful and considerate, they take good care of us,Love coming here,everyone is so polite and the Doctors are always concerned about us.

Source: Google

★ 5

Dr. Maduka pretty much fixed my back and my neck excellent service they do a lot of people though as far as staff at blue diamond , they are very nice

Source: Google

★ 5

I love the blue diamond location .. everyone is very friendly and they are very flexible with my hectic schedule… I’ve been coming here since January this year 2025 and it’s been a cool experience

Source: Google

★ 5

Blue Diamond is the best place to go

Source: Google

★ 4

Beautiful facility. Everyone was very friendly and accommodating. I saw a PA. She was very thorough and explained everything. The only problem was I was in there for about an hour and a half. I will Stay with this pain management

Source: Google

★ 5

The Doctors and staff here are very friendly and kind while being professional. Understanding to the needs of the patients are a priority here.

Source: Google

★ 5

Very friendly staff, always very helpful at the blue Diamond location

Source: Google

★ 5

The girls at the front desk are very nice and professional I really like coming here thanks for all your help taking care of me at blue diamond

Source: Google

★ 5

They do a very good job at the blue diamond location , no complaints 😌 they care of me and my husband Ralph

Source: Google

★ 5

Adasia Is A Good Manager She Very Helpful At The Blue Diamond Location They Are Very Helpful I Recommend Them 10 Out Of 10

Source: Google

★ 1

The staff is nice and helpful and at least seems sympathetic. probably to reliant on chat gbt but alas, nobody is perfect.

Dr. maduka may be one of the most incompetent pain drs I have ever met.

First meeting with him, and he says, "Aren't you too young for this type of pain?"......yeah, kinda why I'm here....
He is actively disregarding concerns and is really condescending, and if an injection doesn't work, "let's try again and see" A 2nd esi, nothing but more pain and no relief. Told the dr. His solution? A 3rd esi in the same spot and an appointment for a week later with "let's see if this helps" at this point. I'm wondering if he is the definition of insanity with a Dr. Title.

Update. A week later, there was no relief from the injection and told them and the nurse practitioner literally said, "I'm not sure what to do with you" How reassuring. After asking for opinions, they yet again offered another shot. A 4th shot higher on the spine. Literally, the definition of insanity. When asked the reasoning she said, "idk it's what dr. Maduka is recommending" and while again, questioning the reasoning she said, "we don't do this job for the money" I at no point suggested that and because it was brought up I am now convinced this practice is incompetent and phoning it in purely for a government check for Medicaid. Don't go here, do not give them any satisfaction into thinking their good at any part of their job.

Source: Google

★ 5

Thank you to Dr. Maduka for taking amazing care of me!!!! And always making sure that I’m doing good. The staff is Awesome. Keep up the great work guys!

Source: Google

★ 1

Today is my appointment and I tried to show up early. We signed the papers and nobody told me my Injecsion es Without sedation, so Magic de Injecsion Real, vic es real, painful When I’ll be in the bed the surgery day, Doctor. He get real bad attitude, and nobody explain to me de Injecsion Directly to my Back Without sedation. I told the doctor why are you guys no explain to me in the lobby and start yellingme This doctor es cuidado, Experience, Itud, Instoll, Jeremy The Middle de surgery, so I thought Please can you stop it I need to get out from here because it’s real painful without sedation and he starts to yelling me St to screaming This guy. Has To go Back To School. Learn How Talk To People to people GODWIN MADUKA MD
PHARMD
STAFF
GODWIN MADUKA MD PHARMD

Source: Google

★ 1

I have an appointment on Thursday. It is now Tuesday July 1, 2025. If they are a great place of business I will give them adequate recommendations. If I am forced to wait hours or must have an injection I will review that as well. I have never been to a pain Dr with such horrendous reviews. I’m praying for a positive experience because I am in so much pain!

Source: Google

★ 1

Two hour wait just for a five minute visit with a doctor that doesn’t listen??? I’m still in pain, even after that weak ass IV push that lasted as long as it took to get home. Avoid this place at all cost.

Source: Google

★ 1

The place have the worst Doctors, office workers and Doctors assistant s. I need a total knee replacement, surgery to my right shoulder and pain in my back from damage disc. The prescribed ibuprofen 800 mg and iv push. I've been going there for a year then I. I did the pool therapy and that I like and the people at the PT office is great but that goes so far. Every appointment. I would sit in the rom for over one hour. One time almost 2 because the doctor called for an emergency staff meeting, that's what I was told. I ask to get rescheduled. Couple weeks ago I waited about an hour and decided I could not don't anymore. I hurt so bad, I get chills and never once have they given me anything to ease my pain and I was sent there to help with my pain. You can always ask your doctor to send you to another pain management if this one is not working for you. It would considered a second opinion. Living with severe pain is

Source: Google

★ 1

Still on the fence with this place. 3rd appt and I end up waiting over an hour to be seen rack visit. Is this how the care will be. Why send appt reminders when you can't even see the appt on time.

Source: Google

★ 1

If I could give zero stars, I would.
The services at the Pain Institute are poorly managed, and the customer service is disappointing. You never see the same physician, PA, or nurse practitioner, which makes continuity of care impossible.

I had a procedure done in December 2024 with two active insurance policies. My deductible and coinsurance were already paid for the year, yet I received a bill from them. Why? That’s the question I asked myself—especially since I had several procedures at other hospitals and surgery centers before year-end and never received any additional bills.

When I contacted my insurance company, I was told that the Pain Institute failed to obtain prior authorization. As a result, I am not responsible for the charges. Yet, when I spoke with a representative at their office, she insisted I would have to pay the bill before they would continue to treat me. This is unacceptable. Their administrative mistake should not become the patient's financial burden.

I would never recommend this facility to anyone—friend, family, or neighbor. I fully intend to report this experience to the Medical Review Board and my insurance provider. STAY AWARE FROM THIS PLACE.

Source: Google

★ 5

Have been a patient for 10yrs has helped me to stay independent and has help me to have relief from extreme pain.

Source: Google

★ 5

Very friendly and caring people, as well as professional in the way they treat their patients.

Source: Google

★ 1

Waste of time… arrived before appointment time with paperwork filled out in hand, given more paperwork to fill out, sat in a room for an hour before I asked what’s going on, then was told it was going to be another 2 hour wait for a doctor.

Source: Google

★ 1

Do not use Las Vegas Pain Institute if you have the choice!!

I have been coming to this office since July, each visit it is apparent the office is not staffed or trained. Any time I am alone with a doctor or staff they vent how stressed they are with the work environment. It’s clear, they don’t hide it.

They cannot guarantee the doctor will be on premises to honor scheduled procedure appts, so be prepared to wait a good few hours past your appt time.

They delayed my prior authorization because they didn’t know what to do, resulting in it taking a month. I was the middle person getting this process moving along. I had to tell them it was approved, myself. They had no idea. Then they had to “call me back”. Never have I received a call back from them as promised. Everything I achieved was through my own persistence.

I fear for those not able to advocate for themselves because this practice certainly will not.

Source: Google

★ 5

They care. And the treatments work!

Source: Google

★ 1

Nobody really cares about the patients, just an insurance biller. High staff turnover, new people every month. Avoid this place at all costs.

Source: Google

★ 1

This pain institute is a waste of time. I was never seen by a Doctor. The doctor uses nurses ( so called practitioners ) so the doctor doesn’t see you. I have had a stimulator installed surgically by a doctor in
the Las Vegas Pain Institute on Nellis Blvd.
by Dr. Obi. Then injections at Primed by Dr.
Franco Lee in which I ask for a Anisteolgist
to put me out for the injections. Dr. Lee had successfully did the injections. I was pain free for only one day. So they put me back on
Hydrocodone and asked me to see the Medtronic people to readjust my stimulator
in which I did. The stimulator only takes away
about 30 to 35 percent of the pain away. So they kept me on the pain medication only now they want another lower back exray and
and want me get more injections in my lower
back the problem is that they say my insurance won’t cover it and that’s a lie. I spent 3 hours there hoping for pain relief and
ended up with nothing. These pain institutions doctors are criminals for not taking care of people who are in extreme pain 24/7. I used to ride motorcycles and
this is how I ended up with 4 degenerative
discs in my lower back. I have more miles on
two wheels than 4 wheels. I was diagnosed with this condition in 2005 and the pain is unbearable as I get older. I’m 70 and in another week I will be 71. So I have been turned down by 4 Neosurgeons to have bone fusion. So as you can see not 1 doctor will help me. This state of Nevada needs to do something about these horrible conditions that these doctors are doing especially to me. I’m almost to the end of my rope and considering suicide because of the Health
Don’t Care. I’m in a wheelchair and can’t walk
much because of the extreme pain I’m in. I didn’t find out the doctors name at this institution, but take my advice DON’T USE
THIS PAIN INSTITUTION.

Source: Google

★ 1

I don't see my review, I wonder why! this place made me wait 3 hours after filling out 70+ pages of information. The Dr or the staff forgot about me and came into my room asking what my name was. 45 minutes after that he sends his assistant in and never once came in my room. However he had the audacity to tell me I need epidural shots in my spine when I came for my previously broken ANKLE that was broken in 3 places not my SPINE! This place needs a serious adjustment and fast.

Source: Google

★ 1

Absolutely heartbreaking to be treated like an addict and not a pain patient. I only went here because my insurance changed. This place is an absolute joke. They don't care what your situation is everybody gets the same medication. I've been on 20mg oxy for almost a year now and they're telling me they will only prescribed me 10mg and half as many. Doctors like this give the pain management industry a bad name.

It's more prudent for me to spend $200 monthly to see my old pain management doctor than it is to ever come back to this place!

Source: Google

★ 1

这是一个让人觉得不专业的地方。
1.前台Check-in ，如果你不去问，没人管你。我带家人来看疼痛科，预约时间11点，等了一个小时，没人管。问是什么情况？ 前台没有耐心的说：“我也不知道，到你了会叫你”。 可是这是预约就诊，我提前到了，还额外等了一个多小时，没有看到医生，也没有人解释情况。让我感觉到很失望。

2.医生给我预约了procedure 注射治疗腰部疼痛。提前半个月约好了手术时间，手术前1天打电话来说医生来不了手术，需要取消，什么时候再回来手术再联系我。 这种临时的爽约使我的安排计划全部都打乱了，而且还没有给我reschedule,直接是cancel. 太无语！

3.提前去做procedure 的前台问手术事宜，前台不见了，护士找不到人。等了很久才回来，两位前台互相聊天，非常不专业。关于我提出的问题，他们也无法正确解答。很浮躁的搪塞了我的问题。我在那个前台等了他们30分钟，啥问题没给我解决。

我很担心家人在这里看病，能否得到有质量的治疗。 到目前为止，我们来了两次，都是在浪费时间！

Source: Google

★ 5

I had an amazing appointment today here. Every consultation was so thorough and the staff was so friendly! Destiny was so sweet and nice helping me around. The office manager was very professional!
I had gotten a similar procedure with another office and had horrible results. I put my faith in here today and was so happy with the results. My pain was gone for the first time!
I was so happy with the fact that every staff member treated me well and cared what I had to say. I’d recommend this place to anyone, I am happy to have found it!

Source: Google

★ 5

Source: Google

★ 5

Excellent service. Very friendly and professional staff. Have been going for about 5 years and have no complaints about anyone there. Would definitely recommend them!

Source: Google

★ 1

Been there 4 or 5 times. I see a different Dr each time. Dr have ranged from pleasant to absolutely rude. At my appointment a month ago I asked how one of my referrals was coming along and they said no answer as of yet. Well 30days later at my most recent appointment I find out they never submitted my referral from July until the day before my last appointment! So they have sat on an unsent referral for over 2 months told me a month ago that they’ve had no response and would check on it. Well they obviously didn’t or it would have been caught at least 30 days ago. People go to pain clinics to figure out a way to stop the pain. Doesn’t say much about the staff when not doing their job extends the pain they’re being trusted to find a solution for.

Source: Google

★ 5

I love doctor Maduka. I have been going to Las Vegas pain institute for over 15 years and I have always been treated with kindness and professional. Doctor Maduka retired now but all his places are ran very well with his same concept and that’s to make you pain free

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great service and friendly service

Source: Google

★ 5

The LasVegas Pain Institute is top notch. Phenomenal service and care provided! The new NP, Cre, was compassionate and empathetic! Highly Recommended!

Source: Google

★ 5

The staff was wonderful, especially the medical assistant Brittney! She was extremely patient and helpful.

Source: Google

★ 5

Accepts my insurance and exceptional care

Source: Google

★ 1

This place is horrible!! The doctor was awesome but if you have any issues “GOOD LUCK” getting ahold of anyone even a manager! I have called multiple times a day for 7 days straight and still have NOT spoken to anyone or even received a phone call back after even leaving messages!! All but one of the ladies who answer the phone are so rude it’s ridiculous!! Not worth it, even for him being a good doctor..which is a shame. I live out of town and can’t just drive there, which I shouldn’t have to anyways!!! DONT WASTE YOUR TIME HERE!!! 😡🤬😡🤬

Source: Google

★ 1

Called to see what a consult would cost for someone with NO INSURANCE. The answer was $550. 🥴 What does that consist of? Apparently just talking to the doctor. 😵‍💫 That OUTRAGEOUS PRICE DOESN'T EVEN INCLUDE ANY TESTING!! 🤢🤮 I guess I will be on pain FOREVER!! 🙄 Way to help people Nevada Pain Institute!! Looks like these doctors DO NOT CARE about helping patients; they are just lining their pockets to be able to take their monthly trip to Fiji!! 👎👎

Source: Google

★ 2

it took almost two hours to be seen only to be asked all these personal questions. I’m there for three slipped disk is that not enough. They have you take a urine sample. And one of my prescribe medication‘s. They’re asking me about it she saying different medication out loud over and over again real loud for everybody to hear it even people walk by my room. Then she needs to verify from CVS. And instead of her showing the girls at the desk the paperwork and then tell him what to do she says my name and last name again out loud in the hall office hallway and then tells them what my prescription is. Breaking all the hippo hippo rules! I’m there to understand my back issues not just to make the pain go away. I told her that and they still never told me nothing they wanted me to go downstairs to stick me with a needle to put the injections in my back.

then I go to the x-ray room for a pelvic x-ray that takes forever. And then so I’ve been there for almost 3 hours so I end up leaving! terrible and the worst part is I come home to read other bad reviews right now shaking my head

Source: Google

★ 1

Abysmal wait times, terrible lighting and waiting areas, little patient communication, signage literally falling off the walls, and blood on the curtains. You make me wear a mask, then sit me next to a blood stained curtain!? I was sitting waiting for an injection but felt so uncomfortable that I fled before they had a chance to stick me.

Source: Google

★ 1

This place is a ripoff and a scam. They don’t care about you or your position, I have been there 2 times now seen 2 different doctors , First I waited 40 min passed my appointment time just to see the doctor for 3 min both doctors said they would send me the script to my pharmacy, when I called the pharmacy they had no script from the doc, so I called back and was told the same thing for 3 days, finally the doc sent in the script but had not sent in the correct script this was sent in on May 17th today is June 6 and still no medication I called the pharmacy to see what was going on and the pharmacy said that they had canceled the scrip 2 days later. I called them to ask the why this keep happening the girl on the phone said I had to be seen again for the doctor to resend the script. Do yourself a favor and go somewhere else. Worst place ever, the doctors are supposed to help you, not these ones. They don’t care they only care about the insurance pay out.

Source: Google

★ 5

Very helpful staff , effective and efficient treatment

Source: Google

★ 5

I've been dealing with pain for years and the doctors and staff here are great. They actually listen and come up with great treatment plans to deal with my deal pain. I would like to thank the staff and doctors here at the Mohawk St. Office for everything they do. You're in good hands when you come into the office for treatment..

Source: Google

★ 2

The office staff is incredibly nice and courteous. I’m sure Dr. Maduka is good, but I waited 55min after my scheduled appointment time, and still no sign of the doctor. I was the only patient in the office, and even showed up 45 minutes early to fill out paperwork.. I understand that physicians can run behind, but if that’s anticipated, please tell me so I can try and work around it with my very inflexible schedule. I’ll try again later, or just pay cash with a provider who has time.

Source: Google

★ 1

Doesn't care if you wait in pain for 4 hours. Thinks he's god. Very awful. And will over do shots .

Source: Google

★ 5

Excellent providers, service and staff. They go above and beyond for clients!!

Source: Google