★ 5

En esta clinica mi doctor familiar es Alex ley rojo es muy amable y respetuoso y profesional todas las personas que trabajan ahi son amables .

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★ 5

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★ 5

Muy buena atención y el personal muy esmerado

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★ 5

She was wonderful and gave me a plan on how I can improve my health care journey

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★ 5

Good service

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★ 5

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★ 5

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★ 5

Excellent Doctor serviced

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★ 1

Absolutely ridiculous. I received a call just ONE HOUR before my appointment telling me that I had selected the wrong appointment type online and would need to reschedule.

Why wait until the very last minute to tell me? Couldn’t someone have called even one day beforehand so I could have spoken with my boss and changed my day off? I specifically arranged my work schedule around this appointment, so finding out only an hour beforehand was incredibly frustrating and inconvenient.

I’ve been to this office before, so I genuinely did not realize that I would be considered a “new patient.” If selecting the correct appointment type is this important, the online scheduling system needs to make that much clearer.

I understand that I made a mistake when booking, but a simple call ahead of time—not ONE HOUR before the appointment—could have prevented this entire situation. I’m extremely disappointed with how this was handled.

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★ 5

Wait time was short. Everyone was very polite, and Vilma Chaveco was very great.

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★ 5

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★ 5

Me gusto la atención qué dan y sobretodo qué atienden rapido

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★ 5

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★ 5

Buena la atención

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★ 5

Doctor Rojo is great quick to understand! Smart! A Joy!

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★ 5

Dr Rojo is amazing he's my favorite I recommend him to anyone

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★ 5

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★ 5

Muy profesional

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★ 5

Muy Buena atencion de la Doctora Vilma y del personal, son muy amables y hablan Español e Ingles. Lo recomiendo ampliamente.

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★ 5

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★ 5

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★ 5

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★ 4

From the front of the house, all the way to seeing my Doctor, everything ran smoothly. I was on time and I got right in (and they were busy)! Everyone was on the ball, and that always makes up for the time when that isn't the case!!!

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★ 5

El personal es amable, la Dra. Vilma dedica tiempo al paciente y responde a nuestras .

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★ 5

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★ 5

Everybody was pleasant and everything went smoothly.

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★ 5

Todos los trabajadores son maravillosos pero el doctor Alex. Es excepcionalmente bueno y muy profesional.

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★ 5

Muy buena la atención por parte de la doctora Nadiasly muy atenta y con mucha pasiencia ajala todas las doctora tuvieran esa paciencia la calificó d excelente. Eso es gustarle su profesión ⭐️⭐️⭐️⭐️⭐️

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★ 5

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★ 5

I like that she listens to my needs and explains things to me

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★ 5

Excellent bedside manner! Great communication!

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★ 5

. Una excelente atención

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★ 5

Today was my 1st visit with Alex Rojo, he is caring and I felt
very comfortable, he explain all my medical issues to me were I can understand..I will continue to see him as my regular Nurse
Practitioner

Thank you Alex Rojo

..

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★ 5

Clínica muy limpia

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★ 5

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★ 1

If I could give them ZERO STARS I would! I am going to report them to the medical board! The lack of professionalism is insane! Diana Larios the worst of the worst! They take forever to send the referrals over. I have been waiting for over 4 months for my referral to be sent to a provider. Every time I ask them, they give me a phone number that goes to a message line and my calls are never returned. I have exhausted all my attempts to get answers. I am going to the medical board first thing on Monday!

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★ 5

Un excelente servicio, la doctora Irma muy buena , la recomiendo y muy amables todos .

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★ 5

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★ 5

Thank you 💜
Everyone was amazing.
They can do blood work in office. If new patient go fasting! Step one done. No need to drive any where else!

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★ 5

I like this doctor. She’s very thorough and has great knowledge was good Customer Service. I’m glad she is my doctor.😊

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★ 5

Very Nice Person.She just knew very little about me that’s all ,Oppose to my Recent Doctor

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★ 1

Back in March I was prescribed Valacyclovir HCL 1, for a so called urinary tract infection This medication is for herpes, shingles, and cold sores. I had none of these. I am outrageous! Thank God I'm not going to this clinic no more.

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★ 5

I really appreciate the nurses there; they're excellent, and the timing is always perfect. I also love my physician – she's truly great.

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★ 5

Best Dr and staff 👌

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★ 5

Profesionalidad y amabilidad de todo el equipo de Astrana Care Bonanza y en especial el Dr. Alex Ley Rojo.

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★ 5

It was good and excellent.
Thank you.

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★ 5

The facility was clean and staff were professional and knowledgeable. Easy to ascertain the staff enjoy their jobs and we all know that is a reflection of management. Wait time was minimal, making the office visit stress free.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Excellent service and the provider treat my mother as a family. Thank you

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★ 1

Very thorough. I've only been to my first appointment but I have set up my follow-up appointment for my blood work results. Also set me up for a mammogram and a colonoscopy. Everyone was nice. I went back and I was treated very rudely by the nurse practitioner. I called to get a prescription and they never called it in.

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★ 5

I like coming to this office cause it’s small office. The staff is excellent and my nurse practitioner. Nadia is very personable. She takes time she listens, and she explains things in a manner which I can understand.

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★ 1

Dr Lotterhos was fantastic. He talked to you like a person, made eye contact, listened to what you had to say, and provided easy to understand options and explanations. APRN Nadia is none of these things. She was distracted, uninvolved, spent the entire time staring at her laptop, and reeked of perfume. She asked nothing about prior conditions diagnosed by Dr Lotterhos and made no inquiries about my current medications. I asked about getting bloodwork done since it has been over a year, and when i was checking out, I asked about bloodwork. They had no idea what I was talking about and said to sit and wait while they checked. After 10 minutes, they said she was busy, and they would find out and call me. No one ever called back, and it's virtually impossible to get an actual person on the phone when you call them. The appointment was a complete waste of time, and I've already made an appointment to establish primary care with another provider.

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★ 5

So far I've never had a bad experience going to the doctor's office.

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★ 5

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★ 5

Muchas gracias por ser tan amables y siempre están muy al pendiente de los pacientes yo estoy muy contenta con su atención

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★ 5

If I could give 5stars I would. Staff was very friendly and helpful. Dr.nadia was great and amazing. I feel very supported and understood here God bless them all.

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★ 5

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★ 5

She was very attentive and listened to my needs and concerns in a positive and professional way

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★ 5

Es un lugar donde te sientes como en casa la doctora te trata como familiar muy recomendado la verdad así debería ser todos las clínicas

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★ 5

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★ 3

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★ 5

Very good service

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★ 5

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★ 5

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★ 5

El doctor Ed Lotterhos es muy buen profesional, muy amable, inteligente y comprensivo. Su atención es personalizada y cuidadosa.

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★ 5

Always a wonderful visit with my dr

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★ 5

Me atienden muy bien,son amables,son atenciosos y sobre todo lo tratan a uno con respeto y educación.
Ya los he recomendado con otras personas.

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★ 5

Very efficient and great services. Thanks for being understanding and friendly to us.

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★ 5

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★ 5

Exelente atención de todo el equipo de trabajo de esta clínica

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★ 5

Great listening skills, great feedback, and understands your needs and concerns

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★ 5

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★ 5

Dr lotterhos and his staff are all very caring and professional. Just had my first visit and everyone made me feel welcomed

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★ 5

I love how the Primary Care physicians here actually listen more than most. They also ask regularly how they can help me deal with things and get into a better situation. Thank you.

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★ 5

Love how respectful and kindly they are with my mother in law love it…..

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★ 5

Dr Lotterhaus was very attentive and patient with me. I m glad that he’s my new doctor

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★ 5

Very profesional medical people in the clinic great service

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★ 5

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★ 5

Buen trato humano sobre todas las cosas; buena atención médica, llevo un año y estoy satisfecho con mi Doctor, mi vida a dado un cambio de 100%.

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★ 5

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★ 5

Well Dr Ed Lotterhos is really great straight forward and tells u what u need to do and easy to comprehend. Im very satisfied.

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★ 5

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★ 5

Thank you Valley Oaks!! My son Salvador had another great visit! Everyone is so Wonderful and Professional👍🏻 Thank you for taking fantastic care of my baby 😊

Source: Google

★ 1

I am extremely dissatisfied with the experience I had at your office regarding my lab work and the lack of accountability from staff.

I was explicitly instructed by my primary care provider and your staff to return two weeks prior to my scheduled appointment in order to have labs completed. This was to ensure that my doctor could review the results with me during my upcoming visit. Based on this instruction, I arranged time away from work to come in.

When I arrived, I was told by the front desk staff that no lab orders had been placed and that they would not be ordered until my appointment. When I explained that I was following the instructions given directly by the doctor and staff, I was simply told there was nothing that could be done and that the doctor could not be contacted to correct the error.

This is unacceptable. I followed the directions provided by your office in good faith, yet I was inconvenienced and left without a solution. The lack of communication and unwillingness to address the mistake on the spot reflects poorly on the professionalism and patient care standards of this clinic.

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★ 5

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★ 5

Excelente muchas gracias

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★ 5

Muy contenta con mi doctora Mirielys y con todo el personal que la acompaña doy gracias por ser bien atendida son los mejores profesionales

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★ 1

They have horrible service they took 3 hours to come see me this place stinks they yell at their Patient DO NOT COME HERE

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★ 5

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★ 1

I am editing my original five-star review as I have had numerous problems with this place and making appointments. You can't get ahold of them by phone. They mess up appointments. I am so done with this doctor's office no co-pay or not.

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★ 5

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★ 5

Estoy muy contenta con la Dra Mirielys Merayo, por su profesionalidad, preocupación e integridad , por eso le doy 5 estrellas; así como al personal de la recepción que son muy amables y atentos.

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★ 5

The doctors office is very nice nurses there. They are very nice and helpful and he’s very helpful too. He listens to anyway he listens to me and make sure that I’m OK and everything and I like that.

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★ 5

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★ 5

Es una Doctora muy profesional y hace sentir en confianza a sus pacientes.

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★ 5

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★ 5

La doctora Nadiasly Cuesta la mejor ,y todo el equipo en general muy profesional

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★ 5

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★ 5

I love my Dr.
Dr. L just has this aura around him that puts you at ease. He's so kind and takes time to listen to what you have to say, no matter how asinine it sounds

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★ 5

5 - Excellent and above all professional...very good communication with the patient...and this is evident again in the consultation with his explanations and suggestions.

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★ 5

Dr. Mejias is very accommodating. She answered all my questions and worries about my condition. She truly cares about her patients. I will definitely love to go back.

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★ 5

Today was my first time meeting my new primary Doctor. Doctor Joseph Lotterhos was very patient. He Listen to my concerns, he understood my health concerns. Very knowledgeable of my health issue. I felt very comfortable talking to Doctor Joseph Lotterhos He and the staff was very perfessional. I Love it here already. Thank you Doctor Joseph Lotterhos & Staff🙏🏾

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★ 4

Best for old duffers like me they get it

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★ 5

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★ 5

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★ 5

All the staff and the providers are the clinic are great and very caring!

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★ 5

My Doctor listens to me, he makes sure.My health is a 100%.I love going to my appointments.I don't have to wait long.I get the answers that I need.He takes time to listen to me and I cannot wait.On my journey to have a better health than I have now

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★ 5

I am very happy with Dr. Mirielys. I wish she didn't have to leave this location

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★ 5

Muy buena su atención gracias

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★ 5

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★ 5

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★ 5

The staff is fabulous!!! I love going there. They make dr visits easier. Dr Mejias is awesome!!!! She is warm and caring and takes care of all mine and my family's issues. Very knowledgeable and thorough.

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★ 5

Great guy! Caring, competent, and thorough. Looking forward to my next visit.

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★ 5

My visit always goes great with Dr. Joseph he takes extra time with his patients showing me he cares, listens,and makes sure all your testing is explained to you away that we as a patient understand what is going on, is very pilot .

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★ 5

I have nothing bad to say all I can say is that the girls in the front desk and the whole staff in the back r great and very friendly, and Dr. Mejias is one of a kind she's a great Dr she actually comes in and tills u what's wrong and actually explains to u step by step on what to do and what can help u to get better she's not like some other Dr's that just go in and out 5 min there out...she's a great Dr and knows what she's doing....

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★ 5

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★ 5

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★ 5

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★ 5

I love this practice and find it a privilege to be a patient. The Doctors and staff treat me so incredibly well, I know my health care needs are their priority ⭐️⭐️⭐️⭐️⭐️

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★ 5

Excelente servicio, muy buena atención, todo bien rápido

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★ 5

I like my Doctor she's great

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★ 4

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★ 5

Had a great and informative visit today!!

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★ 5

Mirilys Merayo has been recently taking care of my health she is very proffecional and all the nurses as well, I highly recommend this clinic

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★ 5

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★ 5

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★ 5

Dr.Siu is awesome,very intentive,and I honestly feel like he really cares about my well being.I recently had heart surgery and have a couple other health problems and he double checked and spent the time to explain everything so I understood.

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★ 1

Every happy with Dr Lotterhous but Valley Oaks Medical Group has done seriously issues
1. When I call in with a question or concern I'm only able to leave a message with the call center
2. They always say I'll get a call back but in the 10 weeks I've been going to this place I've never received a call back
3. Several times the workers at the desk make appointments for me and when I show up there's no record of the appointment
4. When I'm sent out on referral to see a specialist there's no follow up on my status with these specialists. Recently I was scheduled for a procedure with a specialist that was cancelled and my doctor didn't know about the cancellation until my next visit with him a week later
I'm very disappointed with the healthcare industry in general for it's lack of competence and the sloth like way takes care of it's patients. Valley Oaks Medical Group is a player in all that
Thank you and have the day you deserve

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★ 5

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★ 1

Horrible service I can never get a hold of anyone in the clinic and when I leave work early to go talk to them they are no help and they always say they're going to call me back and they never do!! The doctor sent a prescription to my pharmacy and sent 2 different dosages so since April 8th me and my pharmacy have been calling so the doctor can send the exact dose but a 3rd party answers and says all they can do is send them a message and they'll call me back which they never do. It took so long for the doctor to answer that my pharmacy had to cancel my prescription. Now they had to resend the prescription and i got off work early just so I can go to the clinic and talk to them in person which they said the doctor was busy and they would call me when she's going to send the prescription again, and no they never called me. Now I just got off the phone with the 3rd party again because my doctor sent the prescription but has not sent the prior authorization to my insurance. It's ridiculous if they don't want to help me they can just say that and i would gladly look somewhere else, but don't give me the run around lying to me!!! It's been a headache and from 3rd party calling center to the clinic have been very unprofessional everytime I call i get put on hold for 20-30 minutes cause the clinic never answers.

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★ 5

El Doctor fue muy excelente me escuchó con todo tuvo mucha paciencia.
Si le pudiera dar más de cinco estrellas a las diera es un Doctor tan lindo De verdad te hace sentir que te está escuchando que importa que mejores.

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★ 5

Dr.Mejia was very informative. All staff was friendly.

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★ 5

Recomiendo ampliamente al Dr. Lotterhos, a NP Cuesta y al personal de recepción: todos me hicieron sentir como en casa, relajado, y en muy buenas manos. ¡Cinco estrellas por la atención al detalle, el excepcional servicio al cliente y la genuina preocupación por mi bienestar y salud!

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★ 5

Mi Doctora muy buena excelente 👌

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★ 5

Muy buen servicio

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★ 5

My father has been attending Astrana Care Clinic, patient of Dr. Mirielys
I can say she’s a loving and caring Dr.
my father is a grouchy old man but he always looks forward to attending his visits. She listens carefully to all his concerns and answers all questions with integrity and patience. My sisters and I are extremely grateful and satisfied with Dr. Mirielys and her staff, if you’re looking for a Dr. who is compassionate, caring, and professional please don’t hesitate to call them. Front desk staff is also polite and caring, Elena and Shaira are attentive and friendly.
Thank you Valley Oaks Medical Group

Astrana Care!!

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★ 5

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★ 5

He was Patient he actually heard me, And make everything so clear no questions were needed that good he was.

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★ 5

Muy feliz por la atension que medieron grasias

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★ 5

Ms. Mirielys Merayo Mejias is one of the kindest APRN I’ve had a chance to encounter. She is compassionate, friendly, but very honest. From our first consultation, I knew I made the right choice in choosing this facility. The med-techs and receptionist are all so kind. Even despite having a long day, they’re so gracious and always smiling. I hope they continue with the great services and professionalism that they have exemplified so far.

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★ 5

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★ 5

The staff are very friendly and have a great candor with their patients. Mirielys is amazing and I totally don’t mind the commute. Strong female energy in this office and efficiency when it comes to scheduling and submitting perscriptions. They also have many employees whom speak Spanish as well for anyone who requires that. A solid option for anyone in North/ East Las Vegas to receive more than adequate healthcare.

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★ 5

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★ 5

Muy amable María helena Garcia y muy professional. Estamos encantando por la doctora Nadiasly Cuesta. Muy professional y muy humana.

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★ 5

This Place is Great !!! Friendliest team EVER from front reception to back..Mejias is By far Taken great care of Me!! I Have referred 2 people here and they love it to!!
My son will be going here next to establish care!!
Thank you for WONDERFUL SERVICE& CARE🥰

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★ 5

Buena atención hablan español

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★ 5

I was very pleased with the staff and Doctor, I will surely recommend Valley Oaks to friends and family.

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★ 5

The Cuban NPR is fantastic. I consider her to be my PCP. I would recommend her to anyone who asked.

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★ 5

Great service! Everyone is personable, helpful and incredibly kind!

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★ 5

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★ 5

Dr. Lotterhouse explains everything in detail. I learned more in 1 visit than I have learned in the past 3 years. Whole staff is pleasant and friendly

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★ 5

Everyone there is nice and so caring. As for her she's amazing and straightforward. Tells you how it is when bad and great when you do right and life gets better. Glad I'm going there

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★ 5

Awesome!!!

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★ 4

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★ 5

Great staff, very professional and friendly doctor (Lotterhos). Thanks guys!

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★ 5

Fue excelente servicio muy amables y excelente el doctor y lo mejor que ablan español muchísimas gracias 🙏 por atendernos bendiciones 🙏

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★ 5

Dr M is amazing. She spends time with my mom and makes sure she understands test results, Very thorough

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★ 5

Excelente Atención

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★ 5

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★ 5

Es un equipo de trabajo muy servicial ,la atención que le brindan a los pacientes es lo maximo te hacen sentir muy bien y siempre están atentos a tus solicitudes,la Dra Nidialys es un amor,te brinda la seguridad en todo lo referente a tus padecimiento,es un equipo de excelencia.Gracias por su trabajo y apoyo.

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★ 5

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★ 5

Awesome lady. She listen with care and give you her best opinions about your needs to your health. ♥️♥️♥️♥️

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★ 5

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★ 5

Astrana Care Bonanza (Valley Oaks) is fantastic. I just started going there a month ago and I love it. Everyone in there is helpful and polite. Its so nice to have everyone be pleasant during a doctor appointment. Thanks!

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★ 5

Excelente servicio muchas gracias

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★ 5

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★ 5

Muy buena ética profesional, calor humano, no solo de la Dran sino también del resto del personal. Mi primer visita fue de lo mejor.

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★ 5

He was a good doctor and understanding everything that was going on with my mother. She didn’t want a guy Doctor but I don’t care. She just started a new insurance.

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★ 5

NIce visit

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★ 5

I was looking for a dr for my mom and made an appointment here until I had a chance to research where I thought might be a better place? I never looked for a better place because I know this is the BEST place. From the receptionists to her dr, Dr Lotterhos, everyone is great. The Phlebotomist Cathy is amazing and very friendly. What i like best is Dr. Lotterhos never rushes in and out the door. He always answers and explains questions and makes you feel like your health and concerns are priority. They really go the extra mile here.

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★ 5

Estoy complacido con la consulta de la Dra. Mirielys. Muy amable y muy profesional. Destaco también la labor de la asistente.

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★ 5

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★ 5

Muy amables tanto el doctor como los resepsionistas 100💯 recomendado

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★ 5

Always a wonderful experience at the astrana care on Bonanza! The front desk ladies are always so helpful. Dolores always so sweet and Carolina always such an upbeat and happy person! Dr. Lotterhos is amazing. And him MA Daisy is one of the best! They have a new MA Graciela. Super sweet also. And Liset is awesome!! The lady Doctors too. Dr. Nadia and Dr. Mirielis are the best ever!!

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★ 5

Great customer service

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★ 5

Es una persona muy empatica, amable, agradable y explica muy bien, el resultado examenes y te orienta en el tratamiento.

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★ 5

Every visit I’ve had here have been pleasant. Sometimes the wait is a little long, sometimes not. Nadia (and the MA’s) are empathetic and really cared about what I was going through. We got through my situations and I will continue to see her when needed.

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★ 5

Exelente atencion gracias

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★ 1

I had a bad experience with Dr Nadia, for both visits I mentioned to her all my concerns about me, one of them is me having asthma. After noticing she didn’t send the prescription like she said she would I called the clinic and they told me that Dr Nadia said that we never had a conversation about me having asthma and needing an inhaler. I used to work with Doctors at a clinic and understand that sometimes they can forget to send prescriptions but to flat out say that we never had a conversation was absurd and unprofessional. There were also 2 different referrals she was supposed to send and she never did, I only saw her twice and didn’t even do my follow up just from the lack of care she showed. I switched to a different provider and they helped me more in 30 minutes than the 2 visits I had with Dr Nadia. I chose her initially from the previous reviews but I regret doing so, I even referred my roommate to her and she had a bad experience with her as well. The staff were really sweet and prompt when that issue happened so I appreciate them for that but I would advise to think twice about booking with Dr Nadia

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★ 1

I initially saw Dr Alvarado. Then a P.A. Now Nadiasly Cuesta and I'm very happy with her. She's very professional without being disinterested and dismissive like alot of Medicaid Dr's. Now I will look forward to my Dr. Appointments!

Update. Went in to renew scripts (again 30 days since my last) I also had no still have a uti , I used to get them all the time, asked for keflex cuz I know that works. Nope. She gave me one that made me violently I'll. Took calling 4 times over 8 days and put on hold 45 min one time to have the receptionist tell me I have to go back in before she'll give me the keflex. Didn't say because it's more than a uti. And they have me coming in on the 10th again for a check up again. Not billing Medicaid for everything they can are they? I will report them. Place is so ghetto!

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★ 5

I think she’s the best doctor I’ve had in years very thorough. I never leave unsatisfied with her work.

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★ 5

Todo fue rápido , profesional, no tengo quejas

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★ 5

“2354”@ValleyOaks._-=>._VA_DepartmentOfV

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★ 5

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★ 5

Dr Mejia is very nice she explained everything and told me the side affects of my medication.

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★ 5

It's was nice Dr and nurses 🙂

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★ 5

Office staff and nursing staff are friendly and treat every one with dignity and respect.

Dr Mejias is always thoughtful, and thorough. She gives you time to explain your symptoms and activity listens to your concerns. I am so happy I found this practice and especially glad I found this provider.
Thank you!

Source: Google

★ 5

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★ 5

Meeting Dr. Lotterhos for the first time I was very impressed. He was thorough and i never felt rushed. His office staff was pleasant and very nice as well.

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★ 5

Friendly professional staff. My PCP even called me on the weekend to follow up on an Emergency Room visit.

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★ 5

muy buen servicio todos muy amables pasamos muy rápido a consulta

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★ 5

Una excelente atención y profesionalidad La doctora Nadiasly Santillano muy atenta y amable la verdad la recomiendo

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★ 5

Good experience. Dr. Nadia took care of me and answered any questions that I had .

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★ 5

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★ 5

She great and listens n explains what you want to know

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★ 5

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★ 5

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