★ 5

I had a great experience!

I would like to ask that there be more seating for the big booty folks, but otherwise, I'm very happy with my visit and the care that I was shown.

I have seen many negative comments here about Dr. Kwan after the fact (didn't think to check the comments tbh) but my experience was not the same.

She was kind and professional and I was able to get my prescripts sent to base with ease. I didn't wait long for my appointment, and it went quickly and all of my concerns were addressed. Overall, 10/10 for my first visit. =)

Source: Google

★ 2

The office itself was very clean but when it came to my provider Jennifer Evan’s, PA-C the visit was approximately 3 minutes long in total and felt like she was just trying to exit the visit the entire time. Talking fast and stayed at the door the entire visit. I time my visit from the time I was called back till I walked out the exam door and total time was 7 minutes total. As I work in healthcare as well as an MA I get offices get extremely busy especially since my original appointment was with a different provider, regular practices such as verifying my current medications before prescribing new ones was not completed or reviewed and had to call my primary to ensure there were no drug interactions with my new oral meds and my current medications I already take. Over all I will not returning to that provider but I will be returning with original provider Bonnie Kwan, MSN FNP to hopefully get an overall better experience.

Source: Google

★ 1

If I could rate this business a zero, I would. This is the only business you CANNOT speak to anyone at the office. All calls are routed to an overseas scheduling service that cannot assist with anything beyond booking and there is no way to reach reception or a manager directly. My wife brought our five-month-old baby in for an appointment and was made to wait over two hours before being seen by the allergist. Everyone in there was upset. Then they couldn't schedule a follow up for months. Then, just 10 days before the scheduled follow-up months later, we received a text stating the doctor would be out of the office and that we needed to reschedule—again, with the only option being to speak with someone overseas who cannot actually help resolve the issue. Terrible business. Terrible experience. I will continue to leave reviews until I am able to speak with someone directly at the office and get this addressed as our experience continues to be terrible. This place has nothing but 1 stars recently.

Source: Google

★ 1

I unfortunately did not have a good experience at this office. I waited over 30 minutes past my scheduled appointment time, which was frustrating. especially since I am paying out of pocket without insurance.

While my medical assistant was kind and helpful, my visit with Dr. Bonnie Kwan did not make me feel comfortable. I left feeling like my concerns weren’t fully taken seriously and that there were no real solutions offered for the issues I came in with. It also felt like my questions weren’t welcomed, which made the experience discouraging.

Overall, I left feeling disappointed and like my time and money were not well spent.

Would not recommend her as your provider.

Source: Google

★ 1

I normally don’t leave negative reviews, but I’ve been very disappointed with the communication and follow-through from this office.

After a recent appointment, I experienced weeks of delays trying to get a prescribed medication approved. I repeatedly contacted the office, pharmacy, and insurance company and consistently received conflicting information about whether the necessary paperwork had actually been submitted.

At one point, I even had to go to the office in person to get clarification. I was told notes would be added to my chart and that someone would follow up regarding alternative options if the approval continued to fail, but when I checked back later, there appeared to be no follow-through.

I understand insurance approvals can be complicated, and I don’t fault the providers for that. My frustration comes from the administrative side: inconsistent communication, lack of accountability, and feeling like I had to manage the entire process myself just to get answers.

The providers may be knowledgeable, but the office coordination and patient communication need significant improvement.

Source: Google

★ 5

Other than the forever wait time the staff is nice. The new place is clean and fresh. Dr Herman and his team are great. He takes his time with you and answers any questions without seeming bothered as well.

Source: Google

★ 1

ick a different provider if you can. They are very disorganized and unprofessional. Scheduled my appointment six months ago for a follow up. As I arrive, they told me they no longer take my (VA) insurance. Which is fine except they waited to tell me when I showed up in person. They made sure to send multiple reminders of an appointment but nobody reached out to let me know they would not be able to see me. What a waste of time.

Source: Google

★ 1

AVOID the HEADACHE!!!!

I’ll start off by saying my daughter has been seen by Dr Herman at Las Vegas Skin and Cancer for approximately 6 years. He is a very knowledgeable doctor and very good at what he does. The nurses are also very good!!
On the flip side, his office staff is HORRENDOUS to say the least!! In my 6 years of dealing with Las Vegas Skin and Cancer, appointments have been cancelled without notification, practice location has changed without notification, billing and insurance documents have been incorrect, which took months to iron out. Getting someone on the phone to help with scheduling or medication refills is nearly impossible! In my opinion, my daughter has suffered many avoidable sinus infections due to lack of communication/care by this practice! I have been hung up on multiple occasion after waiting on hold for more than 15 minutes. I have been left on hold in excess of 30 minutes on multiple occasions. I have been accused of lying about an appointment that was scheduled because staff didn’t see it on their end, even with an appointment card written out by their staff in hand. I have also asked to speak to a supervisor on Jan 27, 2026 because the person I was dealing with was condescending and raising her voice at me. After being placed on hold for over 15 minutes, I was told that the supervisor wasn’t available but I as assured I would receive a call back. I’m still waiting for a call back and it’s been 2 weeks today. Needless to say, I will be transferring to a new practice. I will also be recommending that my husband and his legal assistant, who are both patients of Dr. Herman, transfer their care as well.

Source: Google

★ 1

Jason Steven’s - quack Dr!
I went in June to see Dr Jason Steven’s and I had Medicaid. I go to another appointment (because he first looked at me for 10 minutes, no biopsy, just cream. And guess what. He was WRONG) they tell me I have a $350 balance. No bills, no phone calls, just a Dr trying to bill a Medicaid patient cash. I spoke with the drs/surgeons on the UNLV medical board. They said he wasn’t one of them…lol he charges Medicaid patients $350 for ten minutes of a wrong diagnoses. Shame, shame, shame!!!!

Oh and it was very obvious the receptionist didn’t know and to be there either.

Source: Google

★ 1

Waited an hour with an appointment. Then was seen for literally a minute or two and told the prescription that i previously got at this clinic I could not get because my symptoms weren’t active enough. I showed Dr my symptoms from 2 days previous and she said “if it looked like that I’d prescribe.” Now here i am a week later with my skin horribly broken out and no prescription. Had to go to a different clinic to get the prescription i needed.

Source: Google

★ 1

WAIT TIME IS INSANE. 1HR WAIT FOR EVERY APPOINTMENT I'VE HAD. THEY WILL CHARGE U $100 / $50 FOR MISSING YOUR APPOINTMENT BUT THEY WILL GLADLY WASTE YOUR TIME. DR. HERMAN STOP OVER BOOKING YOURSELF THIS IS INSANE.

Source: Google

★ 1

I was treated by a woman who talked down to me and my daughter. She kept saying the procedure coste $300. well lady we can afford $300 but you wanted to be such a high school girl talking over me like I wasn't there . You were such a horrible condescending human being . I will not be coming back to you for more of your verbal abuse. Her name is Dr. Bonnie . She asks questions then does not let you answer . I had to give you 1 star but believe you me I did not want to.

Source: Google

★ 1

I would like to express my concerns regarding my recent appointment experience. As an established patient who was seen just three months ago, I was surprised to be required to complete new paperwork again. I am unclear as to why this is necessary when my information should already be on file.

Additionally, my appointment was scheduled for 2:45 PM, yet it took approximately 15 minutes to be placed in an exam room, followed by an additional 45-minute wait before I was seen. Ultimately, I was not seen by a physician but by a physician assistant

Source: Google

★ 2

Dr Kwan was great, but now my husband has had his follow up appointment pushed back and rescheduled twice now, so the eczema issue that was on track to be resolved is now flaring up again and untreated. :( really frustrating

Source: Google

★ 5

Very professional office staff- Got in and out very quickly! My doctor did an excellent job freezing my skin tags - painless! Said someone

Source: Google

★ 1

My visit today with Bonnie Kwam was a complete waste of time. Pushing me to surgery for a simple procedure is crazy. And what’s even more crazy is the attitude. It’s free to be a kind and caring provider. I would hate to have the type of attitude I experienced today. I highly do NOT recommend seeing this provider. Save your gas your time your energy and your money!

Source: Google

★ 5

I just want to give a quick shout out to my favorite doctor of all time, Bonnie Kwan. Bonnie is ultra professional, but extremely kind and sweet. Almost a year ago, she cut out a huge Basal cell carcinoma from my back. I went back for a checkup today, and no cancer has returned. I appreciate Dr. Bonnie so much, for always taking such good care if me. To me, she's the best! Thank you, doc Bonnie! ❤️

Source: Google

★ 1

I went there twice for my son skin problems and the doctor kept prescribing creams that I couldn’t afford. Recently I made another appointment for my son set for 7AM. I asked the scheduler why it’s at 7AM when the office opens at 8AM, she said the doctor will be there. I showed up at 6:32AM the doors were locked. I knocked on the door and the woman inside said they don’t open until 8AM. I left and called back exactly at 8AM to ask another scheduler why I was booked for 7AM. She apologized said that was the available time for the doctor and tried to make me another appointment; which I didn’t want. They need to stop outsourcing their calls so we can get in contact with the office directly. It’s very frustrating and inconvenient. I wish I could get refunded my money for my ride share for a complete waste of time.

Source: Google

★ 1

Hello,

I don’t remember the doctor’s name, but she appeared to be Asian. I returned to your office after nearly 2 years, and unfortunately, my medical issue is still unresolved. Today was supposed to be my 6-month follow-up, but instead of receiving care, I was dismissed and disrespected.

I tried to explain that I’ve been experiencing a severe, recurring itch on my back. Before I could even finish speaking, the doctor cut me off and said she didn’t see anything. Of course, the itching wasn’t present today it happened two weeks ago. I came to ask for help and guidance, not to be ignored or brushed off.

I arrived at this appointment under extremely difficult circumstances. I brought my children with me, in 110-degree heat, just to be treated with disrespect and indifference. I left feeling deeply hurt, disappointed, and completely unsupported.

This is unacceptable. Patients deserve to be listened to and treated with compassion. You are running a business and being paid, but failing to provide the care people come for. I expect this issue to be taken seriously. I am requesting to be seen by a different provider moving forward—someone who will actually listen and treat me with the respect every patient deserves.

Source: Google

★ 1

Dr Frederick Herman, MD is amazing. However he should fire his office staff and hire people that actually want to work. He prescribe me a prescription that needed a prior authorization and it’s been 3 month and nothing I called several times. Pharmacy called and fax several times nothing. Left many messages talk to office manager and nothing. I asked for the nurse nothing asked if I can walk in they said no. I asked to be stand by so he can change my medicine they told me I can’t. I asked for an appointment so I can talk to him and they said I had to wait 3 months! Peek allergy season and these people don’t care I feel bad for Frederick Herman, MD.

Source: Google

★ 1

Not a horrible experience but a waste of my time with Bonnie Kwan. This was my first appointment with a dermatologist in 15 years. First, you’re only allowed to bring up 3 issues (only had 2). I went in for hair loss and cysts near my chest. I explained my family history, she parted my hair twice, spent a few seconds feeling out my cysts, and with that I was diagnosed. No testing, no further investigating my issues, just straight to prescriptions. The appointment lasted 10-15 minutes with no follow-up. Although this may not seem like a huge issue it is the reason why I strongly dislike having to go see a doctor. Some don’t see you like a person just another patient they need to get through.

Since then I have visited another dermatologist for a second opinion and it was a complete 180! I am having a few tests done to further investigate my cysts and we are going to look more into my hair loss and not just blame it on my family history. Please do better Bonnie Kwan!

Source: Google

★ 1

Jennifer Zhu, PA-C, is the most unprofessional and cold-hearted medical provider I have ever encountered. I came in for a simple two-minute injection, something any competent professional could handle quickly. Instead, Jennifer Zhu deliberately made me wait nearly four hours. This was not a scheduling conflict; it was an act of disregard for my time, my pain, and my humanity.

When she finally decided to see me, Jennifer Zhu jabbed the needle into my skin with such unnecessary force that it felt cruel. It was painful, careless, and completely avoidable. This is not just bad bedside manner; it is a clear sign of someone who should not be trusted to treat patients.

When I told her I was a survivor, someone who has endured unimaginable pain and hardship, Jennifer Zhu coldly replied, “Everyone is a survivor here.” That dismissive remark revealed how little she values her patients as human beings.

She then tried to push biologics I never asked for, while belittling my condition and implying I was not “severe” enough to deserve her attention. She even suggested moving me to another provider, as if my care and well-being meant nothing to her.

Jennifer Zhu needs to seriously reflect on why she is in medicine. A provider who treats patients with such arrogance and lack of compassion should not be trusted with anyone’s health or dignity. No patient should leave an appointment feeling humiliated, dismissed, and harmed the way I did.

Source: Google

★ 2

Well i'm going to have to report this because in case any others go through this. First I want to mention that the service is not great. The waiting times are extremely long even if you are on time for your appointment. Also more importantly, they have billing issues. I had to pay privately for a treatment and I accepted that, but they also billed my insurance company. They received double payment. I have to report this as fraud to the insurance company. I will give you an opportunity to make this better. I caught this mistake when i recieved a billing statement from the insurance company. You are not allowed to do that.
Please contact me ASAP to correct this matter otherwise I will escalate further.

Source: Google

★ 5

If you're looking for an allergist who goes above and beyond, set up an appointment with Dr. Frederick Herman at Las Vegas Skin and Cancer.

Source: Google

★ 2

Place is a joke my appt was over 45 mins ago and im still sitting here. Making me starve and miss other appts that I have scheduled, I'm sitting here starving to death because I've never waited a long time like this here and now it's pushing an hour and I'm just sitting here starving and dying. My appointment was last week they called to cancel me to force me to come in this week and sit around for an hour because it's poorly managed.

Source: Google

★ 2

Dr. Herman is wonderful and the staff are great! The only problem is with West Dermatology taking over, things are much more corporate and it's more about making money. Their mark up OVER what your insurance pays on services, visits, etc... , is ridiculous! Their bill collection is aggressive and began before I even completed my treatments or received all the EOB's from my insurance! To my surprise, they took the money from in network insurance payments, and then charged me about what the insurance paid. So they have like a 100% markup. I quit my last sessions and won't even get to see Dr. Herman again because it's just too much money. I had to come back every week for injections and they were charging me for each visit. It should be a law that clinics have to disclose charges above what their insurance will pay BEFORE providing the service. At least let me be able to make an informed decision before starting a treatment. For example, if an allergy treatment costs a $1000, and my insurance only discounts that by $400, I would like to know my patient responsibility is $600 BEFORE I agree and begin the treatment. Then you would think that would be inclusive, but they separately are billing you for office visits, injections, tests, and "Dermatology Products"!? Next thing you know, I have bill collectors hounding me for amounts I had no clue about, or even had time to research after receiving the EOB's. I wish healthcare was more about CARE these days, than profits. It shouldnt be in the same category as other for profit businesses. It pollutes the nature of healthcare.

Source: Google

★ 5

I arrived to my appointment and was pleasantly greeted by skilled staff. My wait for the doctor was record time short. The doctor’s assistant was very personable and kind as she prepared my information for the doctor.

The doctor entered my room after a very short wait. She took the time to explain my symptoms. While doing so, she actually looked at me! Eye contact is very important to me. I could hear her and understand her professional skills and recommendations. This doctor has earned my guarded trust.

Source: Google

★ 2

Dr. Herman is an awesome doctor. The office itself, management and scheduling is an absolute nightmare.

Canceled and delayed appointments multiple times (after driving 30mins each way).

Scheduled for 30, 60+ days out with a problem that can't be diagnosed correctly.

Attitudes from phone intake employees.

Waited 30 days for test results, not even a call with results or reasoning.

Literally please go anywhere else.

Source: Google

★ 5

Cynthia and Bonnie were very professional. I arrived more than 30 minutes early. I didn't expect to be seen right away. I was perfectly fine with waiting for my appointment time. It was a pleasant surprise. They've set my expectations for my future visits. The overall experience was great.

Source: Google

★ 2

I’ve been a patient at Doctor' Herman's office for some time, and I appreciate the care I’ve received from the doctors and medical staff. The office is generally well-run, and the medical team seems knowledgeable and attentive.

However, during a recent visit, I had a brief conversation with a staff member that left me a little concerned. We discussed a topic related to health and science, and I was surprised by the response, which didn’t seem to align with what I’ve come to expect from a healthcare environment. While it may have been a personal opinion, I believe it’s important for staff in medical settings to promote trust in science and evidence-based practices, especially when patients rely on accurate information for their care.

I hope the office continues to provide excellent care, and I would encourage a focus on ensuring all staff reflect the same commitment to scientific accuracy and professionalism that the medical team does.

Source: Google

★ 1

It wouldn’t be bad if they didn’t run an hour behind. Then when I request to switch offices-it’s denied. And now I go pick up the prescription and it’s incorrect.
My time is just as valuable as theirs but they are clearly not considerate of peoples time or simply calling scripts in accurately.

Source: Google

★ 5

Hi, I would recommend this place to anyone. From the beginning I received a text for new patient registration that was easy to understand and fill out, so I was ready to walk in and see the Dr. And that’s what happened. I walked in and signed up. They called me right away, the 1st tech, very nice, quickly reaffirmed my information. The Dr. Came in right away also. He was very nice and he Listened to me, observed, answered a few questions, then wrote out a couple prescriptions. I walked out and the staff made my next appointment. They all were nice, efficient, and quick, no waiting! A first for me.

Source: Google

★ 5

As a new patient, it was very easy to complete the documents online. The location is far from my home, but it was easy to get to and the admin staff were very welcoming.

I met with Bonnie Kwan for my procedure and she was FANTASTIC!

I would definitely recommend her services.

Source: Google

★ 1

I have been a patient at this facility for a year, consistently arriving 15 minutes early for each appointment. Despite this, I am invariably called 20-45 minutes past my scheduled time. While patients are expected to be punctual or risk having their appointments canceled, our time does not appear to be valued.

Additionally, the female employees exhibit a demeaning, condescending, snappy and unprofessional attitude. They frequently claim ignorance about matters directly related to their responsibilities and are particularly rude to elderly patients. While openly joking how they forgot about patients, leaving them to wait longer. Despite addressing these concerns previously, no accountability has been taken, and the same issues persist with the same staff. Least to say, I do not plan of continuing my care at Rancho Dr. location.

Source: Google

★ 2

My appointment was at 2:15pm and it was a full lobby, took about an hour to get seen by a doctor. Both the Medical Assistant and the Doctor's bedside manner were lacking. There didn't seem to be a care for my concerns when speaking to them and it was very cut and dry like they were trying to hurry up and get me out of the room instead of listening to what i have to say and adressing my concerns. I get they have to go through the same things over and over but I dont do this everyday unlike them. The least I could expect is more compassion for concern. The doctor at least prescribed me something that will hopefully help my skin issue. They didn't give me any other helpful paperwork towards my conditions either and it was like "Okay I better commit this medical advice to memory" otherwise its like i didn't even visit.

Source: Google

★ 3

Dr Herman is a fantastic doctor. He knows what he is doing. I do not have a problem with his staff. Only reason I am giving it a 3 star is because trying to get a hold of scheduling is a nightmare. They do not have a good system, very horrible. I've been trying to get a hold of his staff to ask questions and schedule an appointment for 3 days straight now. Nobody ever picks up. They need to do something differently ASAP.

Source: Google

★ 1

I went here to see Bonnie. Nyali was her MA I can't say much for the provider as she was very rude to my mother and I as well as the MA in the room. If it was not for Nyalli explaining to me what the next steps were then it would of not been done, she was great. Bonnie was rude and really tested my character. I do not feel this provider should be able to be one at all.

Source: Google

★ 5

The waiting room is comfortable and the receptionists are very polite. The nurse that examined me is also very nice and she is very detailed oriented. It is important to me as a patient that the medical staff recognizes that although I do not understand how to medically treat myself; I understand how it feels to be sick or in need. I appreciate the amount of concern from the nurse. The Nurse Practitioner that treated me is also nice and informed me about my condition so that I can understand what is happening. The N.P. set a treatment plan for me and discussed my options until we both had an agreeable outlook on the course of my health. Overall, I am grateful and I am glad that I chose Las Vegas Skin & Cancer South Rancho.

Source: Google

★ 5

Online check-in was quick. Once they verified your identity at the front desk on your 1st visit, succeeding visits will be smooth; they’ll usually call you in at or before your scheduled appointment. Extremely grateful to Bonnie Kwan for being knowledgeable, caring & professional in dealing with her patients. Kudos to the whole staff as well. Great experience at this clinic overall. Would highly recommend.

Source: Google

★ 5

What a special doc office! Dr.H. is amazing. Smart! He diagnosed my health issue in 3 minutes after years of chasing my symptoms with every other doctor in town. All the specialists and 4 lengthy hospital stays did me no good except to take our money. I can't thank this office enough for helping me. The staff is stellar! Very nice and kind people.
I did have to wait for awhile, but that just means that doctor is taking time listening to the patients before me. I know He will listen to my questions also.
I can't thank this office enough. I finally have hope for a better life from now on.

Source: Google

★ 5

This was a very nice visit. The doctor and his technician were so kind and professional. As a 68 year old I have never met a more pleasant doctor. Dr. Herman and his assistant explained in detail the vital information I needed. The allergy test was fast and efficient. He explained to me each time for each tray. Thank you.

Source: Google

★ 3

One very kind and respectful receptionist. One very rude receptionist who ignores you.

Source: Google

★ 5

Dr. Herman is fantastic. Great bedside manner, would recommend to everyone I know. The office staff was very nice and helpful as well. They got me in quickly for my appointment, spent very little time waiting. I always go to doctor appointments with an article or something to read to keep me occupied while I wait, but wasn’t able to read much as everything moved so quickly except for the time that Dr. Herman spent with me. I didn’t feel rushed, I felt heard at the end of it and that he genuinely wants to help me.

Source: Google

★ 5

Very impressed with the friendliness and professionalism. The office was very clean. I was seen very quickly by the MA who’s name I cannot remember, but was very efficient in preparing me to see Dr. Coulibaly. She too was extremely friendly, easy to talk to, which I like to have in a doctor and diagnosed my health issue, prescribed the necessary medication and a return appointment to recheck. I am very pleased with the overall experience!!!!!

Source: Google

★ 2

Make sure you bring something to keep you entertained. This place was really backed up. I saw people be rescheduled after waiting because they were so behind. I waited 30 minutes after my appointment time, another 30 in the room before the doctor came in. Let’s say about 15 minutes waiting to be walked out. I opened the door to leave myself, and they were just standing there. That’s when the doctor told the nurse to walk me out. I didn’t need paperwork or to make another appointment. What was the hold up?

Source: Google

★ 1

Completely outrageous. I was referred here and really regret agreeing to this location. Has a simple procedure that they won’t schedule for until over two weeks later and so I suffered in the meantime. Arrive for my appointment and they tell me my provider is out of town and she’s the only one to do it. They tried calling me to reschedule but they had the wrong number. They typed in my number incorrectly. So I made arrangements to arrive today and it was all for nothing. Rescheduled for next week. Horrible experience and not looking forward to dealing with them again.

Source: Google

★ 5

Dr Herman and his staff are of exceptional value. He’s helped me with my allergies like none other doctor ever had. His staff is very friendly and efficient. Excellent service! I love this Rancho location as well. They take care of you in a timely and friendly manner. I don’t normally post reviews but they deserve the recognition.

Source: Google

★ 5

I showed up 30 minutes early and informed the front desk of that. They explained that it was not a problem and should even be able to see me early. I was seen and released even before my original appointment time. Very respectful staff. I have to be back the following week for an outpatient surgery and have no worries. I highly recommend this particular location.

Source: Google

★ 1

GO ANYWHERE ELSE!!!

Walked in and had to complete the same paperwork I did online. They said "this one is for your chart..."

Next, I checked in online more than an hour before my appt time. Yet, here I sit, 30 mins past my scheduled appt time and the lobby I packed.

40 mins now ... A patient next to me has been here for an hour and has not been seen.

The lobby is packed with people and has been since I got here. No way that this wait is by accident. They only want your insurance money. DO NOT GIVE IT TO THEM!

59 minutes later I am finally seen...

My appt lasted 8 minutes. I wonder how much they are going to Bill my insurance company?

Source: Google

★ 1

0 Stars.

Very awful experience the entire way around. For starters, the scheduling department and the offices are not on the same page so youll get screwed, they had me all over the place.
Fast forward to finally making it to an appointment booked out months in advanced, show up and had to wait 3hrs total to be seen after my appointment time.
Finally speaking to someone and they say they cannot do anything for me because they don't work in the office (warm springs) and would be pointless unless I came to see them at home office (rancho). At this point I'm not letting my time be wasted so I agree to follow to another location.

Finally get to my procedure appointment and finally get it done. I start bleeding profusely, and then they proceed to ask me if I'm on blood thinners. Mind you, no pre-op instructions were given to me. But apparently my habit of pre workout and caffeine didn't do me any favors at this point, had I known I would've laid off that week. Good thing I had a rest period or I'm sure the bleeding would've been a lot worse. To this point they had to literally fry my arm to get it to stop bleeding. The burnt skin smell was terrible.
The stitch job was HORRENDOUS. The worst stitches ever done, and they were too tight. My skin hated the healing on them, and they didn't heal right. Because the stitching was so janky and sloppy there was still bleeding in some spots and left room for potential infection. Fast forward to removal, an assistant had to remove them and not the NP, and cut me open doing so. Bleeding from fresh stitching should've been a red flag. Nope, put a bandaid on me and sent me off.
Fast forward a few weeks and the internal stitches were being rejected from my skin. Turns out they didn't use desovable stitching for the internal stitches and my body was rejecting it. And when I called they said they couldn't get me in to see someone for 2 weeks. Well before that day came the stitches already rejected and came out of my arm, leaving scarring from hell and pain like no other.
Fast forward a few months they also sent me a surprise bill in the mail and their billing department gave me a run around saying my insurance gave me additional copay, with that sounding fishy I called my insurance. Well my insurance says otherwise, so I'm letting them handle it between them. So over it.

Needless to say, if I could go back in time, I would've never seen anyone at this disgraceful place. And I would've left the lesion on my arm to begin with.

Whatever you do. Don't let BONNIE KWAN give you stitches, you'll thank me later.

Source: Google

★ 5

The staff was great! Dr. Herman was worth waiting two months for. I had gone to another specialist and he had told me that my condition could last up to three years. I was not going to take that answer. I was recommended to Dr. Herman, and I am so thankful to have found him! He’s a great listener and is willing to do whatever it takes to solve the problem and not just fill you up on medications. I look forward to continuing my care at this office!

Source: Google

★ 1

They are spamming me to leave a “review”, so here I go: 0 stars. If I could even get in to see a physician for a screening maybe it would earn 1. Quoted one price over the phone and upped it by almost 100 in person. Self-pay and they couldn’t even figure out how to take my money. The waiting room packed, so obviously they are double/triple booking patients. Severely disappointing. 👎🏽👎🏽

Source: Google

★ 2

My last two visits have been horrible experiences. First in 03/15/22, arrived 15 min early for check-in, 25 min later asked if I had been skipped because I noticed and overheard, approximately 6 folks arriving after me went back to the patient rooms, to see the same doctor I see. As I was about to approach the desk again, 20 more minutes later, the male attendant saw me stand up and he literally jump out of his chair with a ghostly look on his face and grabbed my file. When I asked what was happening he said they were getting the room ready. Waited 10 more minutes and told them I needed to reschedule since I’m now late for work.

They sent me to the scheduler who said the next available for the Rancho location was Monday, 03/21/22, so I took it. When I arrived for check-in I was told my doctor doesn’t work that location on Monday’s; as indicated on the email confirmation.

I’ve been going to the Rancho location for about a year and never had a problem, was always seen on time. I did take note of the new staff at check-in, hopefully they get it together. My time is as valuable to me as I’m sure theirs is. Unfortunately, across the board the standard of service gets poorer each year.

Hoping to see an improvement at my next appointment.

Source: Google

★ 1

Do not go here! They are not upfront about the prices. I went in as a cash patient and the lady at the front was not willing to tell me what my price would be for a simple consultation as a new patient. She claim she wouldn’t be able to give me a price till she got the code from the dermatologist (after the consultation). I paid $164.07 that day but a little after two weeks, I got a bill in the mail saying I needed to pay an additional $51.33 for an adjustment fee. Nothing about an additional fee was explained to me that day. Also, I got a reaction to one of the medication prescribed by the dermatologist and I called the facility to see if I can get in contact with her. the medical assistant claimed she would let her know but no one ever reached out to me. Horrible establishment! If you’re a cash patient please go else where, they will hit you with a surprise bill. Service here is mediocre!

Source: Google

★ 5

Got a perfect appointment with less than 7 day wait time. I actually went a day early in error, but they STILL worked me in! I was impressed. Terrific staff and Bonnie Kwan, APN, was warm, thorough and informative. Can’t wait to go back. Good job!

Source: Google

★ 5

Very friendly front desk personnel , engaging not just registering as a file, but as a person. Dr Hall and his nurse friendly and professional , directions very clear, leaving open door for any questions and always making sure that if before next appointment you have a doubt, you are always welcome to call.
Excellent service.

Source: Google

★ 5

I went with anxiety over small tumors. The nurse was very calming. The doctor was amazing. Made me feel comfortable with exam. Was able to give me information right away. Will return in June. All is good. 😊

Source: Google

★ 1

This location is absolutely horrible!!! I scheduled a skin appointment two weeks ago. They waited until two days before the appointment. To tell me that the provider was going out of town and was unavailable. I asked the lady on the phone if there was another provider available for the same day and same time. I had to request the day off in advance at my job. She said yes there's a lady named Erica for 2:55 PM. I get here on time. They take my card and make copies. Told me it would take a few minutes. After 35 minutes, they pulled me to the back to tell me that Erica is in doing a procedure and they don't know how long it is going to take. I walked out. Never again will I ever return to this stupid clinic!!!!!

Source: Google

★ 2

When I had my appointment it felt as though my doctor was not listening to me. She insisted on a treatment that I have already tried and the side effects of the treatment were not harmful than just managing my condition. I also feel as though my appointment was a drive by. The doctor did not explain thing thoroughly enough for me. And when I had more questions she refused to comeback into my room. I am a black woman and to feel like my black female doctor was not actually listening to me is a huge disappointment

Source: Google

★ 5

Dr Fredrick Herman is such a knowledgeable allergist. He has helped alleviate my painful skin due to my allergies. I was hopeless having seen so many Dr.’s telling me nothing was wrong or there was nothing they could do.

The office is also great. Very organized! I’m never keep waiting forever like other medical offices. Staff is always friendly and helpful with questions and appointments.

Source: Google

★ 4

I went in because I needed something removed from my finger. The doctor did a good job explaining what the procedure would be. My appointment times were honored. I'm happy with the outcome.

Source: Google

★ 5

Have concerns? Want to get some "work done"? This is your place!

I had a concern, called for an appointment thinking it may be months out, and it was early the following week. Completed the new patient info and even paid my co-pay online before the visit. When I arrived, the wait time was less than 5 minutes, the entire exam and checkout took about 10 minutes, but I didnt feel rushed through. The doctor answered all of my questions and took time to explain everything to me.

Kudos to the staff that makes everything run smooth!

Source: Google

★ 5

I was referred by request to my primary Physician. I was contacted right away for appointment and they were very accommodating. I scheduled my appointment at an area unfamiliar to me. Showed up at the wrong location for my appointment. They were very understanding and was able to again accommodate me. My care was very thorough. I feel confident that I came to the right place! It was meant to be. I'm looking forward to a long relationship with Las Vegas skin and cancer center because i put my trust in their hands. I highly recommend Bonnie Kwan she is amazing! Special shout out to the office staff who is just as amazing♡

Source: Google

★ 5

Overall the staff here is amazing. The nurse made me so comfortable with the procedure I got done. She made me laugh calm nerve. The doctor was kind and thoughtful. I appreciate you all very much.

Source: Google

★ 1

Appointment was 8:40 arrived 8:30 was immediately told Doctor was running 30 minutes late. How can that be office hours start at 8. Left at 10:10 never saw Doctor was put in a room for 20 minutes after initial check in nothing. Had other appointments so had no choice but to leave. Can’t imagine I would ever come back but I will definitely share my experience. My husband and I both had an appointment. As we left we told a nurse she had no comment.

Source: Google

★ 2

Mixed feelings about this place. Don’t think I’ll be back.

Pro: was able to get a next day appointment. Had a couple moles that have been evolving, making me very anxious, so it was a relief to be seen quickly. Office staff was nice.

Cons: I’m a new patient, and told the practitioner I haven’t had a full body exam for a few years. She said we should have an exam annually, but then she didn’t offer to give me an exam while I was there, and said I should get an exam when I come back after a year. What the heck, that makes no sense! It was like she just didn’t want to do it. She just looked at my two little moles in one small area for 30 seconds, said it was not a concern, and dismissed me.

For that, they charged $175, and I didn’t even get an exam or to see a full MD. Im between insurance and paid cash out of pocket. Most providers offer some discount for cash patients but apparently not here. Feels Like a ripoff. I brought this up with the office staff who checked me out but he didn’t do anything for me. He offered to send me back in to same practitioner for the full body exam but I was totally uncomfortable with the idea of getting naked in front of this woman who obviously didn’t want to give me the exam she should have done in the first place (without me Having to fuss about it). It’s an awkward experience as it is, even more so if the examiner is being weird.

Office was super busy, not enough chairs for everyone with some people standing in the corner, and I had to wait a long time.

Source: Google

★ 5

Staff was friendly and professional. All my questions were addressed. Jennifer Zhu was great as well as her assistant I did not catch his name but was thorough. Thanks for the great experience keep up the good work.

Source: Google

★ 1

My appointment was 9am. I was not taken to the back. Until 10:10am. The doctor, which I question if was a MD or PA. Immediately went to work. Absolutely no bedside manner. It was all about how many patients they could see. The doctor never explained what she was going to do. I will never use the practice again.

Source: Google

★ 5

Dr. Bonnie and her team were very patient and helpful. I also had to get my mother, who’s on oxygen, to a very important appointment and they assisted me in a timely manner and I was able to get her there on time. Thank you again for understanding and helping me understand the issue that brought me to Dr. Bonnie’s office today.

Source: Google

★ 5

I saw the NP, Ms Kwan. She was really nice, professional and very helpful. The rest of the staff were helpful and personable too! It is a very busy office, all chairs were full, we waited past our appt times, but in a way that's a good thing. They must be a great medical office to generate so many patients!! This was my first time, but if I need to see a dermatologist again, I will gladly return! Thanks!

Source: Google

★ 5

I saw Dr. Herman today and was so pleased that he diagnosed what skin disease I have.
He prescribed medication and hope it’s gonna help me heal.
Dr Herman is a very funny, very smart and knowledgeable doctor.
I’m glad I decided to switch from the first person that was treating me to his clinic.
He’s going to do a test on food and environmental allergies.
Thank you Dr. Herman you’re the best!
If you have any skin problems make an appointment and you won’t be disappointed!

Source: Google

★ 5

Wonderful experience, from walking in the front door! The receptionist was polite, answered friendly. We had already filled out our paperwork prior to the appointment online, so all we had to do is sign in that we were there. We were called within 5-10 minutes, spoke with a young lady about any known allergies, what pharmacy we use, and why we were there to have my son, a 15 year old get checked out. He was concerned about a couple of moles, and wanted to get it checked out. Soon after that the PA. came in, she was a warm and friendly woman, who took a look at the moles in concern, and her own checking above and beyond that. She said that all is well, nothing to be concerned about. Apply 50 - 70 spf. Which we do, and important to reapply every 40 minutes, especially after, swimming or sweating, and exercising. So a huge sigh of relief, and to know what all is well. Continue with my practice of applying sunscreen, and limited exposure to the sun when possible. Can't say enough good things about our experience at this location. We have a appointment in a year from now. But we were told to call anytime we see something of interest. Better to catch it earlier than later. Great business, highly-qualified and great staff. A pleasure for a doctor's appointment. Highly recommend this place for all your skin's
needs!

Source: Google

★ 5

Dr Herman is phenomenal! He is very personable and has taken his time to understand things most doctors won’t deal with. I have a rare disease and upon meeting him he already knew what to do. He is a true gem in a city where it’s hard to find good doctors. 5 stars isn’t enough!

Source: Google

★ 1

Don't know how this facility can possibly have the ratings they do. Have had two medical procedures here in the office and both became quite infected due to their procedures. They are always late no matter what time of day you have an appointment. When you have problem cannot get a hold of anyone to resolve a problem with medications or anything else. I'm definitely changing to a new Dermatology Clinic

Source: Google

★ 4

It is a lot of information to take in all at once. The staff was friendly although the wait was 40 mins past the appointment time. From office staff apologized and offered water. That was appreciated.

Screens playing different ads around different conditions and available prescriptions leads one to conclude this place is about selling. I'm not sure that's the effect you want to convey.

Overall rating is good. Could be a bit better on explanations and slow down to help one absorb.

Source: Google

★ 5

Was my 1st visit. Staff was extremely pleasant and I loved the electronic check in system. I felt that Dr. Bonnie KWAN really knows & enjoys her profession. If this is how every visit is, it will definitely be considered 1 of the best doctors offices on a very short list of best for me..

Source: Google

★ 3

First, I had a 10:30 appointment and got seen an hour late. The PA that I saw was nice enough, but you could tell she was over booked and didn't have time for all I needed her for. You need to get more help in that office or quit taking new patients.

Source: Google

★ 5

This office was easy to schedule an appointment with and even though I arrived early, wait time was brief and efficient. Dr. Hall was pleasant and easy to talk to. He was also thorough and professional. Glad to have found him and this facility.

Would highly recommend services from both Dr. and facility.

Source: Google

★ 5

This office is very efficient and professional. I love the energy and personality. I’ve been seen by Erika A she’s awesome I highly recommend getting your injections by her ma Erikka b she’s the best I had she’s really good at what she does

Source: Google

★ 1

Front staff helpful.

Dr Kwan’s assistant, LaJoy, was arrogant, rude, and unhelpful.

Dr Kwan gave me a cursory cancer check that couldn’t have taken more than 2 minutes tops. I felt rushed & wasn’t even able to discuss the areas I wanted checked before she walked out of the exam room after no more than 5 minutes.

Dr & assistant both rate low on listening skills, ability to address issues, and caring attitude.

I definitely will try to find a satisfactory dermatologist elsewhere.

Unprofessional & I-don’t-care attitude

Source: Google

★ 3

This was my first visit to Las Vegas Skin and Cancer clinic. The front desk MA was very pleasant and patient. The lady rooming me was very positive and thoroughly explained everything, but as soon as the door shut all I could hear was much of the staff talking bad about some of the patients. I was really put off by it. However, I really liked the doctor and am hopeful about the treatment plan.

Source: Google

★ 5

Very well organized care facility. I enjoy their online check-in process. No waiting or paperwork on appointment day. Staff people are knowledgeable, helpful and professional. Medical staff are consistently concerned about the welfare of the patients. I'm happy about the medical care that I'm receiving from the Las Vegas Skin and Cancer Facility.

Source: Google

★ 2

Two stars because Dr Herman seems nice and at least was friendly. Appointment was rushed. Office is not at all wheelchair or stretcher friendly. Maneuvering through the hallway in a wheelchair is intense and the doors to the bathrooms are similarly difficult to maneuver in a wheelchair. The checkout desk is so tall that you could basically only use it if you’re standing. No masking by providers but many masks seen from patients which was ironic. No available teleahealth services due to ‘policy’ which makes appointments particularly inaccessible for immune compromised and/or bedbound folks. Nurses in the back seemed a little friendly, appt probably only lasted about ten minutes which was unfortunate.

Source: Google

★ 5

Dr. Herman is the best doctor that I’ve ever seen. He has been practicing many years and knows what he is talking about. Every time that I am in his office he is kind, friendly, patient, listens to me and is encouraging. He believes what I am saying, runs the necessary tests and I do not have to convince him that something is wrong. He has seen many different types of people in his practice and I can tell that he doesn’t judge a book by it’s cover. It’s very clear to me that he cares for what he does and cares for his patients. I’m very happy to have him as my doctor.

Source: Google

★ 5

I arrived to my appointment about 30 mins early, just in case I needed to fill out paperwork. They called me in about 15 mins later. That was great since it was earlier then my appointment. The people there are very nice and they do a great job.

Source: Google

★ 2

I unfortunately have had a very bad experience. I took my daughter in for some acne she kept getting on her scalp. I saw NP Bonnie Kwan. First visit she prescribed my daughter two different types of topicals and then a shampoo. I called about a 5 days later and let them know it was getting worse and I discontinued the topical creams. They got us in for a visit the following day. We go in for the visit and they prescribed her a ringworm medication that would be highly effective on her liver, and we would have to follow up with labs. They did a couple of swabs to send out for culture, and I suggested we wait for results before starting medication, she wasn’t to fond of the idea, and told me she would call me with results. I never received a call from the office, and I thought okay maybe it was nothing, it seems like the shampoo is drying up the acne I’ll continue the shampoo. About a week later the acne worsens and I call the office and they tell me they see no results. That they would forward a message to the staff and get back to me. They call me back later that day and tell me she has Staph and as I am trying to ask questions the MA LaJoy continues to cut me off and tells me I need to make an appt if I have more medical questions! She then places me on hold and puts me on the phone with the provider, which she continues to cut me off as well. I obtained access to my daughters medical records and results were ready as of July 6, and I only didn’t find out about results until July 22 and that’s only because I called them. And the medical assistant LaJoy, needs a new job, because she looks like she absolutely hates her job and hates people. If you don’t care about people do not go into healthcare. Our healthcare is crap because we have people working in it that don’t care about other people.

Source: Google

★ 5

Going in to see a dermatologist was my first time and the staff was absolutely amazing the waiting time was quick and efficient
My nurse Nayelli was so sweet and friendly she made me feel comfortable and heard answered all my questions and concerns went over my treatment plan again with me I absolutely loved her and I will be back highly recommend !!!

Source: Google

★ 3

Normally I have a decent experience when I come in for my allergy shots I'm not sure if the young lady just started or needs to be trained but when she gave me my shot the needle kind of hung out of my arm and now my arm is bruised. You guys are Under New Management and now we're expected to pay our balance when we come into the office. I understand that and I don't have a problem with it but this rule should have been sent out to all of your patients ahead of time. Not everyone can afford to pay when they weren't given any warning about it

Source: Google

★ 2

I had an interesting experience at the Rancho office and will not be back. I literally walked up to the desk and the 2 front desk employees didnt even acknowledge me period. Neither was with a patient or on the phone. RUDE. One had a particular bad attitude toward other patients or maybe she chose who to be friendly with. Not a good first impression! The wait time wasn't bad at all, so that was excellent. The back office assistants were pleasant. Patients shouldn't hear personal lives chat in the office. Very unprofessional and loud. The doctor was okay.

Source: Google

★ 4

They have Wonderful electronic check-in. No paperwork. I liked how they where actually concerned having to many guests in waiting area, made certain to get patience into the doctor offices. I was in and out no in no time. Dr. Hall was very straight forward and took care of a skin issue and was able to tell me about my unique birthmark. Only side tip I can give staff is to make sure bathrooms are tip-top shape.. paper towels was out and during covid I think it is important to be able to wash and dry hands. Front desk didn't seem to find it pressing as I informed them. I get it it, might not be you job but it takes all hands on deck when you don't want your office shut down.

Source: Google

★ 5

Dr. Bonnie Kwan is an outstanding professional, knowledgeable, precise, and deeply committed to excellence in patient care. Her expertise is truly impressive, and she makes every interaction reassuring and clear.

Her assistant Leikela complements this excellence with professionalism, warmth, and efficiency. Together, they make an exceptional team. Highly recommended.

Source: Google

★ 5

I really like Dr. Herman. He is a great allergist, very kind, knowledgeable and spends the time hearing about your allergy issues. His staff is just as good, being efficient and friendly. They have several locations and very accommodating on dates and times. I would definitely recommend them.

Source: Google

★ 1

They were able to get me scheduled quick with an appointment but horrible service. First, I wait for a hour and a half to be seen. Then, I get to the back the doctor is taking my history staring at a computer. I started to explain my rash to her because apparently no one told her why I was there. She was acting as if I was wasting her time. Looked at my rash for 2 seconds and prescribed me something. Didn’t ask if I was allergic to anything! How long I’ve had it! What have I tried! Now y’all know us parents already have medications at home we’ve tried before going to the dermatologist or doctor. She gave me a prescription for something I told her I already tried and speedily walked out the door. I almost want to call me insurance company on her to see what she was going to bill for. Horrible service, never again.

Source: Google

★ 5

Loved the doctor and Joe Watson. Very very nice office staff. Gave me so much info and offered ways to help me save money on scripts that my insurance does not cover. Great attitude and love that you are not too serious. I can tell you both love what you do. Appreciate meeting you and look forward to seeing you again in the future. I wouldnt say to change anything. Keep up the great customer service. Thank you!

Source: Google

★ 5

The doctor that saw me was very kind and caring. She was personal and kind she took the time to make me feel significant. when she was done I wanted to let her know I was grateful for her kindness. We need more caring people like her, taking care of those who need help.

Source: Google

★ 4

Dr. Herman is wonderful and he cares for his patients. He is Professional and friendly. But the office staff needs to be good training. I originally made an appointment at 9:30 in the morning on July 6 to get an allergy injection. When I arrived at the clinic, the nurse told me that I had to make an appointment again. I asked the nurse why? The nurse told me that because the dose and composition of the injection given by the doctor were not displayed in the computer system, so the nurse couldn’t help me with the allergy injection. I feel very angry. I have confirmed the appointment for injection three days before the appointment. Why is this happening? I think some people should do her essential work well, be responsible for her work, and not waste the patient's time.

Source: Google

★ 5

Checking in was extremely easy. The mini iPads are such a great idea and so easy to use. I wish more offices would incorporate them.
My MA and provider Nick were amazing. I was extremely nervous going in but they definitely helped ease my fear. I will be looking forward to seeing them again at my next visit.

Source: Google

★ 5

Follow-up appointments are somewhat delayed but the care is excellent and they were willing to make adjustments to work with my insurance. Caring, thorough and knowledgeable Dr. Herman gets two thumbs up for pinpointing a longterm, previously overlooked issue while assisting me with a whole different problem.

Source: Google

★ 5

The office staff really amazing ,for there being lots of patients are visit in with the Dr. was really quick. Nurse was amazing and caring,as for the Dr.my daughter seen let me just say he is one of the best doctors my daughter has seen. Very caring compassionate and right on point with my daughter's diagnosis. Thank you Doctor Benites,for your help.

Source: Google

★ 1

Quite the place. The only place I have been to where they have no shame making you wait 90 MINUTES past your appointment time, “see” you for 90 SECONDS during your actual visit, and also cancel your appointment for checking in—not arriving—15 minutes late to your appointment. What happened to human decency?

Source: Google

★ 1

The Doctor that I saw made this experience horrible. She barely listened to me, asked me condescending questions, and I understand that she has more knowledge about my issues but at least listen to what i have to say; i felt as if she minimized my feelings about my issues because maybe to her "it's not that serious" Needless to say I don't recommend this doctor (i know her name but I just do not want to say) there maybe more caring and doctors who listen in this practice but once you experience bad service you just want to go somewhere else and that is what I plan to do after my next follow-up.

Source: Google

★ 5

The waiting room was packed and the lines to check in and out were exceedingly long. Nonetheless, the staff had things moving quickly and efficiently. I was amazed when I was called back to the exam room. I can't remember ever moving that quickly through a Dr's office before.

Source: Google

★ 4

Today was a lot faster than usual. I was in and out probably die to the early appointment. Normally they run behind and the wait can be a bit much but they are a busy practice with hundreds of patients. Everyone is usually friendly. My only hiccup was that I pre registered and paid my copay online for convenience and was still asked for a copay at the windows They said it didn't go through. They also said it happens often. Well, why offer it if it doesn't work. I have yet to see if I was billed twice. I saw Surat who appears knowledgeable and understanding of my needs. Dr. Hill is also awesome has a very gentle spirit and normally sees my daughter. I'll continue to be a patient here.

Source: Google

★ 5

My mom is the patient but I go in with her. Dr Herman actually listens to her and even gives her choices where possible. He knows about the rare disease she has and is adjusting meds accordingly as he finds out what works for her. The nurses and all the staff are super nice. I can't say enough about how happy we are with them. It has taken us about 5 years to finally find the right doctor.

Source: Google

★ 1

Dr. Jenifer is good ! But their stuff or the people who send the prescriptions to the pharmacy don’t do their job right I been waiting for my prescriptions to be send to the pharmacy for almost one month . . I went in person and they said they will send it but they don’t I call and they say the same thing ..

Source: Google

★ 1

Nice office and staff. But Why is it denied when you request a simple biopsy or lab testing for reassurance and answers for your well being/health?
Things like that should never be questioned when a patient asks for it.
They shouldn’t have to jump through loops and walk through fire pits to get what they are requesting after going to a clinic for their medical needs or concerns.
Does a couple stacks have to be pulled out of your pocket and offered to bribe for someone to help you in the medical field?

Source: Google

★ 5

Entire staff is lovely. One of the very best experiences I’ve had with a health care provider! Bonnie Kwan is exceptional! Professional. Knowledgeable. Kind. I feel grateful and lucky to have this Provider and support staff!

Source: Google

★ 2

The receptionist was fine, it was when the nurse called me . Was there to have my back checked for irregular moles as I was experiencing pain. Not sure 🤔 why she did not have me take my shirt and bra off and give me a cover, and put me on the patient table ? . Had me sit in the chair, the wall was to my left and the table was to my right , How good of a exam is that? The doctor could not walk around me, Craziest thing 😜 I felt like I was in a three ring circus so uncomfortable 🥴 I am not sure why they even have the patient table in the room ? The nurse ask me if I saw anything on my back? Well I was thinking that is why I made the appointment in the first place so a professional could look, I don’t know what I am looking for? The doctor suggested there was nothing there that could be causing the pain I was
experiencing. Come back in a year .I think It was just the cloths and chair thing, the nurse should of had me disrobe in the first place and had me sit up on the the patient table . Maybe they don’t do that anymore ? The doctor would have have been able to check both sides and give me a good checkup had I been higher up, the chair was low, she had to bend over me while I am trying my best to get my shirt and bra off, while she proceeded with the exam, kind of funny 😄 just in a big hurry😏

Source: Google

★ 5

Staff was great as usual. No wait. That's a huge improvement from my last few visits.
The MA - a young blonde man was so professional. I wanted to encourage him to keep going to school. He would be a great RN or even a provider. I dont usually see that. Being a health care professional myself I was impressed by the staff today.

Source: Google

★ 5

Staff very professional and cordial. Office is clean and follows Covid procedures. Check in’s are recognized and processed accordingly. Should there be a backup or patients are late to be seen, they are notified and apologies are recognized via text messaging. Hence there are no misunderstanding by the patients, as to , what is happening.

Source: Google

★ 1

Horrible customer service!
My mom have an appointment at 9:45am arrived at 9:20 am it was 11:00am and they never called my mom ! When we asked why they just said they running late …
They called people that arrived late first and have a bad attitude…

Other locations are better !

Source: Google

★ 1

Was told treatment had no copay or cost by employee multiple times. After receiving treatment for months they sprung an 800 bill on me. They refused to acknowledge their mistake nor waive the cost. Employee conveniently doesn’t work there anymore so they refuse to acknowledge any wrongdoing. After several months of being ignored and passed off to new manager multiple times, I was told I’m at fault because they’re employee did not keep records. Shady business practice.

Source: Google

★ 4

The staff is Attentive and kind. The doctor was very nice. But if I am to be honest. I left the office feeling like after waiting to see the doc for a bit I was rushed out. I get you have a lot of appointments but I got a lot of "I think this maybe this" responses. And it seemed like she was a bit scared to help with what is a pimple on my eyelid. I told her about this large bump on my arm under the skin. I told her I have a few like that on my back and other arm. She asked if it hurts. I replied only if you push down on it. Then she just moved on to another question. Again, very lovely but felt like it was a missed opportunity to help someone put concerns at ease.

Source: Google

★ 3

Long wait. Looks like they took too many reservations. I've had liquid nitrogen treatments for precancerous spots on my face many, many times. I know what it looks and feels like. This time, there was no blistering, not even redness. I don't think their canister had any product. All I know is, I'll certainly have to have it done over again. Frustrating. Great crew, however, with upbeat attitudes and smiles.

Source: Google

★ 5

Dr Hall is a great doctor. He is very good at what he does, is personable and I’m not sure he would get upset about much, just remains calm. This made us very trusting and calm. He did an amazing job on my husband and continues to do so. We’ve been going to LVSCC for years. Thank you Dr Hall and staff.

Source: Google

★ 2

Let me start by saying, the staff has always been wonderful, especially Dr. Herman. The results from my allergy shots have been life changing. Well, on Monday I arrived to my 1:50pm right on time, 45 minutes later they finally call my name. I'm not exaggerating, it took less than 1 minute to get my allergy shots. It was frustrating to wait 45 minutes for a 1 minute appointment. Hopefully this was an isolated incident.

Source: Google

★ 5

I had my 1st visit on July 7th. I saw Dr. Kwan and loved her. The nurse was super friendly too. It was an extremely busy lobby, but I was taken back promptly at my appointment time and felt very welcomed.

Source: Google

★ 1

Complete waste of time. It shouldn’t take 3 appointments to remove a large blackhead from the middle of my back. 1st appointment, I thought the Doctor was removing this bump on my spine. It was a just a consultation. However, a wart was dry frozen. Told me to put warm press on my back daily and come back in 30 days. What 30 days? Came back about a month later to only be told to come back for surgery. Which are only done on Thursdays and Fridays and the first available was 3 weeks out. In the meantime, every time lean back I can feel this bump press into my spine. She is definitely milking the insurance companies! Do not recommend!

Source: Google

★ 5

I have been a patient for many years with this office. Check in is quick, waiting time is at a minimum and Dr. Hall is thorough, compassionate, caring and most importantly resolves whatever problem you may have in professional manner. I had skin cancer on my face which he removed and my outward appearance shows no indication of the cutting which was required. Thanks Dr. Hall.

Source: Google

★ 5

I've been to this location several times and I always have a pleasant experience. The doctors are great including their support staff, from the receptionist to the nurses, are all very friendly and professional. I highly recommend this establishment.

Source: Google

★ 1

I got the 30 to 20 minutes before my appointment like I was told to. They took almost 30 after my appointment time to actually get me in the room for the doctor to see me, I told the nurse the reasons for my visit, and they said the doctor would go over everything once they were in the room. They never gave me a gown to change into, the doctor came, asked to take off my clothes right there and then to check the the parts of my skin I had concerns of. As I was naming things that I wanted them to look at, they stopped me and said I would have to come for another appointment to mention those things even though they were the reasons I came in for, same issue with my skin, just in a different part of my body, very weird to have to come back and mention the same thing I came in for in the first place. The doctor also said they didn't believe that my issue started in October and that it looked older than it was, and I mention that that was the reason I came in since it was a rapid growth, still said they didn't believe me. I felt not heard and rushed. Definitely not coming back, and I was paying out of pocket, I want even going to use my insurance. I don't recommend this place.

Source: Google

★ 2

Are the reviews fake on here for this place? The waiting room was jam packed with people. The volume of patients going in and out every 10 minutes means fast low quality care. I wouldn’t recommend going to this location to see this PA unless it’s something easy to treat. The PA Last name Coulilaby I saw was simply unprofessional and just not that good. Her response when I said I had cystic acne was I don’t see any now. What an idiotic thing to say if you know anything about that. I basically had to explain that I had just gotten it under control but it’s still an issue. I politely asked about an herb that I use on my skin from near her place of origin she got nasty and rude. She made comments like I’m sure your insurance won’t pay for that or pay for this either. I sat there speechless at how rude and unprofessional she is. Fast forward 4 months later I went elsewhere got retin-a generic which is in fact covered by my insurance for cystic acne.Did they just hire a bunch of new grad PA’s from other countries to come work who have zero experience.? Cystic acne comes and goes that doesn’t mean it’s not an issue. I would never see this person for anything serious when they can hardly treat basic things.

Source: Google

★ 5

Very nice ladies in the office, I liked the Dr too. I felt bad they were very understaffed from callouts. The waiting room was busting at the seams. They need to be praised for working so hard and taking care of so many impatient people

Source: Google

★ 1

I was referred to this place by Desert Valley Pediatrics. To date, the last few months have been nothing short of hell for my 2 year old. We have gone through 3 different doctors. Each time, they want to see her all over again. Each time they won't prescribe the medicine we ask for. They claim insurance will not cover it, but we want to pay cash for it for our baby. I am appalled with Bonnie the manager. She does not take calls. She has her staff take her calls and leave messages for her. I am going to keep calling until I get my daughter the help she needs.

Source: Google

★ 1

This place is the worst place I have ever been to in my life. I am a 62 year old man who does not need to be treated the way I was treated in this God awful clinic. The person who came into the room to talk to me was a nurse practitioner who was Rude, Disrespectful and raised her voice at me to make matters worse. She was talking down to me and when she raised her voice at me caused me to leave this sorry place. First of alli am going to bet I am at least 30 years older than she was and second no wanna be Doctor is to ever talk down to a person. She should be thrown out of that office and let me just make this crystal clear if I was a person like I was not even a few years back and she spoke to me in that manner I would have torn the room up and on my way out torn up up the office with it. Whoever told her she could degrade me and then cause her voice at me told her a lie because that was as unprofessional as others. I will never go back there ever. In fact I am contemplating on if I should file with the board about her treatment of me. It was a disgusting and terrible experience I had there. You should all be ashamed of yourselves at that clinic. I will call Medicaid and ask them to deny them payment because her treatment and disrespect that was a crying shame I did not get any help at all I left disgusted. I do not recommend this clinic for dogs much less humans. Great job LVSC.. I AM Going TO REPORT THAT NURSE SHE SHOULD FIRED. What a miserable experience. Dale LAWRENCE

Source: Google

★ 5

It's a doctor's group that knows what they are doing. The staff of polite and knowledgeable and can take an irrational patient and calm them down, and make u feel like u belong there all at the same time. (Weird I know) the doctor's and pa-c are all very nice and they take time to sit and listen to u. They have been here for over 20years and there is a reason why. They are a good group of doctors.

Source: Google

★ 1

Lack of compassion for concern; unwilling to collaborate on a resolution; sub par experience; turn ‘em and burn ‘em mentality. The wait was 40 mins for a scheduled appt .. specialist came in the room and quickly gave a generic recommendation and ignored my concerns with said recommendation. I ended up leaving and getting a referral elsewhere. Waste of time. Would not recommend.

Source: Google

★ 5

I have seen so many physicians over the years for my allergies and chronic migraines.
Dr. Frederick Herman is the ONLY doctor who actually cared to listen. He is personable, knowledgeable,
a great listener and has a great sense of humor.
My son urged me to find an allergist, not any of my doctors! That says a lot about being a good listener.
Dr. Frederick Herman tested me for everything. I discovered that I am allergic to many foods, as well the “great outdoors.” Dr. Herman explained everything about my extremely high score on my allergy test.
I am now receiving 3 allergy shots every week and I am feeling much better. Since I am allergic to grass, trees and bushes, I must wear a mask outside.
I have adjusted to my medical condition. Due to Dr. Herman’s diligence, my migraines have become more manageable. I will always be grateful to my son for insisting that I contact an allergist and to Dr. Herman
for discovering what was causing my chronic migraines. Thank you so much, Dr. Frederick Herman
for giving me the necessary information and tools to live my life.

Source: Google

★ 3

Dr Hall is great; he is very thorough and takes whatever time is necessary with each patient. However, I believe whomever sets all of his appointments up overbooks him horribly and it is impossible for the Dr to stay on time or even close.

I do NOT like the outside company that sends automated text and voice mail messages. They send the confirmation request repeatedly, usually more than 5 times for each appointment; they also request the patient to repeatedly complete automated sign-in via Preesia. There is NO reason to do this more than once for each appointment; it is a huge waste of time for everyone concerned. I will not complete nor confirm an appointment more than once. Also, Preesia is very non-user friendly.

I put up with Preesia and the horrible check-in system because I really like the doctor.

Source: Google

★ 5

Dr. Hermen is an exceptionally talented doctor who truly cares about his patients' well-being. From the moment I first met him, he put me at ease and took the time to listen carefully to all of my concerns. His kind and compassionate demeanor made me feel comfortable, and his deep knowledge and experience in the field gave me peace of mind that I was in good hands.

Throughout my treatment, Dr. Hermen always went above and beyond to ensure that I was receiving the best possible care. He was always available to answer my questions, and he took the time to explain things in a way that was easy for me to understand. His attention to detail and dedication to excellence are truly remarkable, and I feel incredibly lucky to have had him as my doctor.

In addition to his outstanding medical skills, Dr. Hermen is also a wonderful human being. He is warm, friendly, and genuinely cares about his patients on a personal level. His positive attitude and comforting presence make a real difference in the lives of those he treats.

Overall, I cannot recommend Dr. Hermen highly enough. He is a true professional and a true humanitarian, and I am so grateful to have had the opportunity to work with him. Anyone who has the privilege of being his patient is in excellent hands.

Source: Google

★ 5

The online check-in was very easy and time saving for the appointment. My office visit was pleasant, I was seen on time. The staff was professional and thorough. The office was clean and comfortable with easy access.

Source: Google

★ 4

I really liked the PA and my appointment was thorough. My only comment is about the wait time. I made an appointment for 7:30 to avoid waiting. I was taken to a room right away, but had to wait 35 minutes to have the PA come in.

Source: Google

★ 5

I just started going to Dr. Herman in Dec '22 and he's been God sent every since. I lost my last allergist bc he moved but Dr. Herman is just who I needed. I'm starting shots for all these allergies I got and he knows exactly what plan to put me on, and I'm starting to feel better already. I use both office's bc I get shots weekly and all his staff is Super nice just as he is. I recommend him if anyone looking for a great knowledgeable allergist in the valley. He's GREAT!!!

Source: Google

★ 1

She gets no stars. She refused to acknowledge the diagnosis that I received from there in ,2016. It should have been a simple follow up to complete the problem. All the fighting to be heard was upsetting. She didn't come close to view the problems and didn't touch it. She claims to not be aware of any medications that I was prescribed in 2016. She made no effort to retrieve that info. I will be complaining to my health insurance about the disservice I received. As I'm still talking she proceeded to walk away out of the office.

Source: Google

★ 1

I don't know why this place has so many stars???? How did you even get an appointment?? The phone rings and rings and rings.... hit reschedule appointment and no one ever calls back. It took me over 3 weeks, 3 weeks for someone to call be back about a second appointment. She calls, leaves a vm that says our phones are down so they won't be able to answer if I call right back. Unbelievable. I had a follow up appointment set, that I only got by actually being in the office, tried to reschedule but that was 11/21/2021. No return call, no email, nothing.

Source: Google

★ 5

This place serves me very well, was taken in few minutes from my appointment. Staff were very profesional and well mannered. The PHysician assistant that took me in was very knowledgeable, she handled my situation delicately. Thank you

Went in for a follow up and again, Dr. Sururat put my mind at ease with the issue I was having, the whole team was so caring. Thank you

Source: Google

★ 1

Did not feel I received the best care in Rancho location. The staff are friendly and kind. I will just continue going to warm spring location with Dr. Eric Hilmes. Love him he truly takes the time to answer all questions and give you detail information about condition and treatment.

Source: Google

★ 1

I went in for a TBSE and was asked by an assistant if their were any issues on my legs? How would I know, that's why I'm here. The assistant then proceeded to tell me and I quote "We'll look at your arms and spot check some of your upper body." From everything I've read a TBSE (total body skin exam) includes the toes, feet, legs, butt, stomach, chest, arms, shoulders, back, ears, and scalp. I've asked to be contacted but still have not heard back. Next i will be contacting the Nevada State Board of Medical Examiners to file a complaint on the ineptitude of this clinic. Bob Marley died from ALM that was on his big toe which he thought was a bruise from an injury. Had it been caught earlier this wouldn't have happened. Avoid Las Vegas Skin and Cancer center on South Rancho at all cost. I implore you to please go elsewhere, your life could depend on it.

Source: Google

★ 1

Waste of time and money, came in to get a freeze burn checked out and a care plan for my atopic dermatitis. I made it in time for my appt. And 3-4 people signed in after me. I was the last one in the waiting room before I finally brought it to the receptionist attention and lo-and behold I was the next one called. The nurse was kind but made no real interaction with me. I mainly felt as if they were only recording information and not dealing with a human. The "doctor" had alot of information but did nothing else but inspect the burn healing. I had to ask alot of questions and ask to be prescribed my medicine and also ask for an allergy test to see if there may be something causing me to flare up. It's almost as if she had no direction to advise me on and if I didn't take initiative I would have spent 85 dollars to have a conversation about atopic dermatitis with her. Disappointed overall. They also forgot I was in the exam room until I came out and asked if there was any reason I needed to be in there. The nurse was surprised that I was there and then apologized for leaving me there.

Source: Google

★ 1

So disappointed with the staff and their lack of professionalism. I found this place and, based on previous reviews, thought we were in good hands. Unfortunately, we seem to have gotten someone from the billing department (Denelle) that treated us like we were ignorant because we didn’t understand the bill that was sent. We got a bill and followed up to see if they had billed our second insurance like they said they would. She wasn't able to tell me if they had or hadn't. When I repeated my question to get clarification, I asked, “sorry, I don't think I understood your answer. Can you confirm you billed our second Insurance?” She responded, yeah, it doesn’t seem like you get it! With an attitude. She then said, “there is nothing confusing about what I’m saying! You just don’t seem to understand!”
I explained that I just wanted to get a clear bill of what I owed. She then told me a different amount from what they sent. When I questioned why she said a different amount from what the bill I had in front of me said, she responded, why don’t you call your Insurance and ask them? I was just shocked they have someone like that working for them.
Sadly I will be looking for a new dermatologist. :(

Source: Google

★ 1

I felt pretty uncomfortable at my appointment Monday March 15 at 11:05am. I was the only person called to the desk to pay their copayment before being seen. The physician's assistant was super rude and insensitive when inquiring about my symptoms and overall made me feel super uncomfortable after the doctor was there and I was half undressed and someone knocked at the door. The physician's assistant opened the door a crack while my shirt and pants were off which made me REALLY uncomfortable. I mentioned it before I left to the doctor, and she apologized and said she would talk to the PA. I normally don't have an issue with doctor's visits but I left feeling super violated and uneasy to return.

Update: West Dermatology, please provide a way to contact you directly, because I don't have a way to contact you by direct message.

Update: I reached out to the office manager after my Yelp review was seen and after being left on hold for over 20 minutes, the “office manager” gave me a lukewarm apology with no resolution. I let the doctor know, Did a Yelp review and called THEM. I have another appointment this coming Monday, and m not looking forward to, but I specifically came to see the doctor I requested so I’m reluctantly going to keep my appointment.

Source: Google

★ 5

I had a problem and was very worried about seeing a dermatologist as soon as possible. I called and was able to see Bonnie Chan PA the same day. Everyone at the facility were very kind and caring. The clinic had ample space in waiting areas and were attentive to practicing safety rules. I felt confident with the diagnosis and was given some good advice for treating my condition. As Las Vegas Skin & Cancer Clinics has several clinics, it makes getting an appointment when you need one easier.

Source: Google

★ 5

Dr Herman was just wonderful. He was attentive and listened to my concerns. We developed an action plan together. The staff were great and his MA was a ray of sunshine.

Source: Google

★ 1

I hate it. 3 out of 5 times, I arrived 15 minutes early. I was finally called to go in one of the nurse's rooms, 45 - 50 minutes later. THEN it took another 10 - 15 minutes just to wait for the Dr to tell me that she's confused on what I have. Mind you that on my 1st appointment, her assistant took skin graphs to send it to a lab & see what I really have going on in my arm. I REFUSE TO COME HERE.

Source: Google

★ 1

I went in as a new patient and saw the PA Nicholas Benites. This was a complete waste of my co-pay. He did not listen to a single thing I tried to explain to him. I shared with him what medications I have been taking and how they have not resolved , yet he prescribed me the same exact medication. He did a very poor job explaining anything and I felt he was in a hurry to get through my appointment as quickly as he could and move to the next patient.

I feel this was a total waste of my time and money. I go to the doctor for help with an issue, not to be sent away with the same meds I have been taken.

I will not be returning. I will simply find another provider.

Source: Google

★ 2

They never return phone calls to get prescriptions refilled when the pharmacy says they have to be authorized by the Dr. They don't even return the pharmacy calls.....EVER!!!! Horrible service!!!!

3 months later from the last post. Their promises to be better. Yet, here I am on a Friday trying to get authorization for a prescription and I can't anyone to ask the Dr to authorize it. All the tell you is they left a message that the Dr has 48hrs to respond to the message. Which usually means next week or never, I've experienced both at this location......again, good luck

Source: Google

★ 1

Once again I drove halfway across town for a dermatology appointment only to be told that my provider was not there that day but they could get me in to see her at their office on WEST WARM SPRINGS later today (another 35 minute drive).
Mind you, I scheduled this appointment in JANUARY. The man who "helped" me today said they CALLED me on July 10th to let me know about the schedule change and basically dismissed my irritation as being unreasonable. That is their "protocol". They text to confirm appointments but CALL for schedule changes.
So, I checked my call log for July 10th and guess what? THEY DID NOT CALL ME on that day. I showed the guy my THREE calls that day and asked which one was from them and I got stoneface and "we use lots of numbers so I can't confirm which one was from us". Guess what? I called all the numbers back and NONE were from, you guessed it, LAS VEGAS SKIN AND CANCER CLINIC. NONE.
I am a caretaker for a semi-invalid and it takes planning for me to get out of the house for an appointment. Wasted time.

Source: Google

★ 3

Seems they have little respect for patients TIME. I arrived 1/2 hour early. Got called to the back approximately 15-20 minutes after the appointment time. The PA arrived approximately 15 min later. She spent about 5 min. with me and I was on my way.
Arrived 1:27 PM
Appointment 2:00PM
Departed: 2:51 PM.

Source: Google

★ 5

I am very happy with the care and service from the front desk. Dr. Coulibaly is amazing and straight to the point she truly shows how she cares for her patients. I will continue to see her for my children's skin and need. Thanks u so much for being kind and understanding with my daughters.

Source: Google

★ 5

The PA I saw, Sururat Coulibaly, was friendly, knowledgeable, and listened to my concerns. Her MA (I can’t remember her name) also had a great bedside manner. The room and lobby were clean, organized, and well decorated.

Source: Google

★ 5

Dr Herman and his team are 5 STARS in every area. I am a patient in his immune deficiency realm, one of many fields that Dr Herman is a cutting-edge genius in. He sincerely cares about his patients - that is hard to come by in Las Vegas. I have been shuffled off by so many different doctors to other doctors when the answers aren’t obvious or immediate. Dr Herman is the first doctor that has stayed with me through road mapping medical history, running various tests, asking lots of questions; linking together what I thought as isolated oddball medical incidents, until HE FOUND THE ROOT PROBLEM ! He knows we will find the proper “cure/medicine “ and continues to stay in my corner working with me. He has been optimistic from the moment I met him. He is AMAZING!

Source: Google

★ 1

This place is a joke! The nurse practioner had me show her my allergy results on my phone because they hadn't received them yet (I got them two days prior). I essentially paid a copay to provide HER with my results and tell her what I interpreted them to mean. Ridiculous!

Also, they referred me to a lab that doesn't accept my insurance which was a total waste of time.

Source: Google

★ 5

I had an EXCELLENT experience with Dr. Hill at L.V. Skin & Cancer was 1st Rate.
I was called on time, did not wait long for my doctor (5 mins) and all the staff were kind, considerate and concerned.
Dr. Hill was great with a relaxed comfortable manner. When it came to my issues, he was quick, efficient all while maintaining a calm and warm demeanor.
I'll be returning for more visits and...
I'LL KEEP YOU POSTED!

Source: Google

★ 5

Happy with Dr. Herman. He has a different approach to looking at allergies and the immune system that has helped me and my children immensely. I've seen multiple allergist in the valley and would highly recommend Dr. Herman. Phone lines can be busy but be patient. He is worth it.

Source: Google

★ 5

Dr. Herman is really understanding to the patients needs. He show a lot of compassion which many doctors based on my experience do not show. He provides professional service and has a top notch staff. I highly recommend his office for any of your allergy need . Thank you Doctor Herman!!!

Source: Google

★ 3

Doctor Frederick Herman is the best allergist I have even been to! We love him and all his help in the past few year. He has really helped me and my kids. I only give 3 stars because the front office staff is not the best and scheduling inside the office is a nightmare and over the phone is even worse

Source: Google

★ 5

Most proficient medical facility I have been in during entire pandemic. Most comprehensive preliminary questions and exam I have had from any doctor or their staff. Doctor extremely knowledgeable and LISTENED! Entire medical community should model this clinic. They would learn alot about how to treat patients.

Source: Google

★ 5

Everyone was very friendly and professional. I really can't believe how quickly they took me back me back. I was seen by a new doctor who's name escapes me right now. She was very nice and professional and answered all my questions.

Source: Google

★ 5

I went there to have a skin tag removed. To my surprise on the day of my appointment it fell off on it’s own. The staff was very courteous and professional even though the problem corrected itself. The attending Dr’s bedside manner was amazing and his assistant was remarkable as well.

Source: Google

★ 5

I always have a smooth experience here. From scheduling and rescheduling my appointments, being seen by my dermatologist, and the follow-up after :)
Most of all my actual treatment for my eczema gets better each time if I am using the tips and tools I was given.

Source: Google

★ 5

Dr.Frederick Herman M.D.is BEYOND EXCEPTIONAL! KNOWLEDGEABLE PERSONABLE CARING! HE GETS 10 STARS OUT OF A FIVE THANK YOU LAS VEGAS Skin& Cancer FOR DR HERMAN💯
All the other employees are pretty great also with the exception of one very rude lady at the desk her name is Angela is she does not treat patients with respect and should not be in that position!

Source: Google

★ 1

Arrived on time. Was told they are running 30 min late. We arrived 15 minutes after opening. 2 hours after our appointment we left. Taking our money elsewhere. Recommend you do the same.

Source: Google

★ 5

I got there a little earlier than my appointment time. I got in without waiting too long and did not take too long for Doctor to come in and see me. I think that was fastest visit to any doctors office! Very happy! No wonder they got high rating on google!

Source: Google

★ 3

Good physicians, office/phone setup not very good. I know in 2018 that insurance is a nightmare to deal with, I get that. The problem, from a patient perspective, is that everyone is so "busy" in the office that nobody is able to answer the phone when it comes to communicating with patients about prescription issues, for example. The current strategy is "leave a message and we'll get back within 2 days." That makes for a pretty inefficient communication model back and forth with the patient, even in cases where a prescription can be help up pending the answer to one or more questions. Related, I've had several cases where I miss the call, call right back within 10 seconds and it again goes to voicemail. This means that either you're not giving a good number for patients to call you back or you just make a point to never answer incoming calls.

So, my biggest pet peeve or request for improvement is to rethink all your phone numbers and voice-tree / voicemail setup to be more efficient. Improving patient-office communication can go a long way in improving customer satisfaction and quality of care.

Source: Google

★ 5

Dr. Hall and the staff are wonderful. They are attentive, professional, thorough, and very pleasant. He did the MOHS procedure on my wife (this was her 6th, but the 1st with him) and this was the best experience she's had. We would definitely recommend Dr. Hall and this office.

Source: Google

★ 2

I felt extremely dismissed. I got zero answers. I felt a bit pushed to buy their very expensive products but I didn't. My issues wasn't very severe, so I hope they can help someone who is struggling more than I was.

Source: Google

★ 5

Las Vegas Skin & Cancer Center is a GREAT Dermatology Facility. The Staff and Doctors are very friendly, professional, and courteous and they walk and talk you through everything pertaining to your procedure. In my case it was the removal of Basil Cell Carcinoma and I was very nervous and pretty scared but the staff there made everything very comforting to me. They told me everything to expect before, during and after my procedure and while I waited for my results of the removal they come in and check on you and bring you snacks and something to drink they do an outstanding job from the second you walk into the front door and through all the steps and all the way until you are walking out the door. Thank you so much Las Vegas Skin & Cancer Center and thank you Dr. Hall and your assistant for taking such great care of me. Thank you so much.

Source: Google

★ 2

I gave them two stars instead of one because they were friendly but incompetent. I had two additional visits than necessary because of poor communication and at the end of the day I still do not have the result I went in there to get. To clean up and finish the job is an out of pocket expense which I wasted my copay to hear from the doctor after the lab told me I was coming back in for clean up so the only reason I came in was to be told I should not be there. Whenever I do decide to finish this job I will certainly be going somewhere else, they have my money but lost my trust.

Source: Google

★ 5

It started with the scheduler Michelle who was my first contact. She was wonderful. As was the Dr. Herman and his entire staff. From check in to check out I had a great experience.

Source: Google

★ 2

Info for Veterans,
If you have any other appointments at the VA on the same day and similar time; go to your VA appointments first and when you are finished go to this clinic. Not doing so it will cause you to miss your VA app. and as you are aware it takes much longer to reschedule an app with the VA. There is always a 45min wait at this clinic and well today I waited an hour and a half, thus missing an app with the VA healthcare. I'm outpatient here and it's an absolute waste of time; you wait an hour for a two second shot that can be easily done at home. On a good note, their medical assistants are very nice and sweet.

Source: Google

★ 5

At my appointment I started not feeling well, the staff was so attentive, they called for the paramedics to check me, I didn't go to the hospital but they walked me out to make sure I had a way home and I got in the car ok. I thank you so much Rancho LVSCS!

Source: Google

★ 5

Very impressed! Dr. Hall gave me the most thorough skin exam I have ever had in this city. I am so glad that I made the decision to try this clinic. The staff was just wonderful, especially Taylor.

Source: Google

★ 5

The staff are all nice and freindly. Sometimes there's a long wait but then they are busy as always. Dr. Herman is super nice, he listen to my concern and I been given a good treatment by Dr. Herman or this clinic. I highly recommend him as allergy Doctor.

Source: Google

★ 5

Purpose of my visit was to see about a lingering rash. It was on my chest but headed towards my face. I was offered a doctor or physician’s assistant for my visit. I chose the latter.
Check in was easy because I did it on line. Both the nurse and the P.A. asked me all the same questions that I answered in the on line pre appointment forms. No problem there as that possibly wards off potential problems for some patients. At first it seemed like nothing was going to happen from the appointment. Discussion was about possible change of lotion or soap. Then all of a sudden, a prescription got submitted for a steroid cream coupled with an OTC cream that has cleared the rash in just a few days. Successful appointment. Follow up in two weeks.

Source: Google

★ 1

Nothing was resolved when I submitted my review. No action was taken other than just "I'm sorry for your experience " . The same issue still exists. I'm not sure what it will take to get attention on this matter.

Source: Google

★ 2

I was overcharged by $450.00 . The doctor said I received a certain level of treatment when I know I didn't . Tried to dispute , but nobody paid attention , just kept sending the same bill. I'll have to pay the bill to avoid going into collection , even though I was ripped off.
Previous experience was good , but would not go back after this.

Source: Google

★ 5

The doctors and staff are incredible with their professionalism, care for their patients, always treated with extreme respect. Absolute respect to dr. Hall who during a routine visit actually found a basal cell carcinoma on my head execised it and I am healed completely. I will recommend this clinic and their other clinics to everyone I know. I have been going to this clinic for over 20 years.

Source: Google

★ 2

I called asked if they had my pre-auth to go there, girl said, no this is how it works, you come here & we give you the pre- auth. I arrived, that was not the case, I had been on phone with my Dr that was supposed to be sending it that morning, they said they sent 3 fax, LVSC said they didn't receive. Dr. Herman saw me anyway while that was being sorted. He was nice, I liked him, decided to put me on a small dose steriod once in morning, before he walked out he said, OK we got a lot to do today. I waited thinking he would come back to do what all needed to be done (allergy test etc. ) Dr. Didn't come back. A guy came in and said OK that's it. So I gather my things thinking OK weird. Checked out. 6 days later my script still hasn't been called in. Every time I try to reach office (Rancho) there a crazy worst pre messaging, dial a million numbers to get put on hold, never answered, it would ring like finally someone was about to pick up, then went back to the music with recording, over & over.. So 6 days later I finally speak to human at office, and now I'm waiting for my script to be called in. My condition has gotten much worse too.

Source: Google

★ 5

Very clean waiting area. Friendly . I didn't have a long waiting time. The Dr was very friendly and professional. Her name Sururat Coulibaly, which I can not pronounce, I felt very comfortable with. I highly recommend the LVSCC.

Source: Google

★ 5

Dr.Bonnie Kwan NP-C and her assistant are an awesome team. Very knowledgeable and personable. Felt just as important as other patients. Thank you for making feel special 😄

Source: Google

★ 3

Doctor is competent and kind. Won't tell me what's wrong in ONE appointment with 10 random things,

each of them taking 15 seconds to 1 minute.

Making me come back stretched out over multiple appointments and 3 months so far.

Time consuming, expensive, risky if I actually have a cancerous mole or something

I understand why Medical field is criticized for inefficiency and high costs.

Source: Google

★ 5

Yesterday was my first appointment and I was just so relieved that all the staff were so amazing. I felt like I really connected with my Dr and that's very important to me when receiving a treatment.

Source: Google

★ 3

Dr Hall is the Best, Once I made it to the operatory! The nurse did all the preliminary questions etc., and Dr. Hall came in and started working on me within 5 minutes!
The problem was getting to the operatory! I stood in line for 25 minutes just to sign in for my appointment. Then 15-20 minutes standing around (the waiting room was over full) to get called to the desk to make the co pay. Then, finally a chair was open, and I sat for another 20 minutes before being called back to the operatory!!! I don’t what the deal was: somebody didn’t show up to work, double booked (maybe triple or quadruple booked), or blame it on the Covid. Milling around for an hour waiting for an appointment is about 45 minutes too long - dontcha think?

Source: Google

★ 5

This was the first time I have ever been to see a dermatologist. I had an unusual mark, on me, and got worried that it was cancerous. I cannot say enough wonderful things about Bonnie Kwon and her medical assistant. This was an incredible experience, oddly, almost fun. I received a ton of useful information and education, about what to look for, in the future. They both made me feel so comfortable, it was like talking to two of my girlfriends. Fortunately, the mark was nothing to worry about. If I could give them more stars, I would. I truly had a "5 Star" experience. Thank you, ladies!

Source: Google

★ 1

Computers “down” and asked to leave after being told nobody would be seen the entire day. That I can deal with; the appointment was rescheduled after my daughter and I waited two hours. What bothered me was that the administrative staff kept giggling at the woe-begotten patients for more than a half hour. That was a new low in healthcare. For the love of humanity, hire new help.

Source: Google

★ 5

they did a great job, consideribg i received jan 18 test results for patient review, cuatimary is it that tge dictor review results with the patient regardless if incobclusive, funding nothingvof cobcewuence that the 101 inages the radiologists has tajen, cobsiseribg thaf each if the reagins explored have deterioruated to an extent even though refered to a practictiober that dud notcanswe calls and the second whom felt my cobdition needed a plastic surgeon and then the teo mobth wait yet emploring unc to mive uo the schedule the seyrginbfrlt tgat another minth was needed to alow the oathenogensys to conpketly heal in utself orior to takibg any cibsuderatuob cobfudent that the spiritricosis tgat yesterday tge practictiober felt ut warehted to cukture but yet hokding iff on sny treatment despite tgere us inky ibe iotion yet two ninths okyss what us anitger week considering mist if my face us gone, and slready a trip to tge ER toi soare rhe kedt eye devustation bit by the sline mikd but the as yet ubudebtified dybamuc jassws that respond to external stinuli, resembling a pkenera yet we shant call them oarasites, fir that inky fyrthers the delay with a bout if ubbecessary ohycopetherpy, so niw veibgctgw third tine now the oractice has dukidibtly disnussed tge ivecure chance that tge oatient us bit a vaphion, but nught acrually ve relaying an accueate sccoubt if tge thinfs that have beed ibserved by recirdibg technoligy, needless say trus ib the oatients account dir tge thungs tgat have been exoerienced byrriwing through ny fkesh wgere ibe if atleast four, where ofvtheses 2 ate easly amodest 20cm lobg jr better occupying mist if those 101 images wourth id space vetween ky skin and skull yet typpically whene a "dynamic nass" we shant yse the wird paracute fir unless we want to waste yet another round funding the phycatric connunity, fir once akthough i am cobfident there us ni nebtal illness, if there were hiw coukd u ve sure since the substatens un question being buased wiukd otoduce an ubrelibiak analysis shoukd they ve nakfubctionibg, thys ibe can bit ruke iut thus ussue autibuniuskt and thys ebtertaibing ge assustance if anither tivacerrain the rivystness if my nebtal accuuty , althugh cobfudent all systens functiobalt nonibal agreeing that thus us a situatuon that a secibd ooibuob is becessary to he sure, anyibe whon disagrees with thisvpossibikity us uhwell, hiwever i csn accrot the ligic ub thus, one, the first tine, despight seeibg yhe thibg craw under my skin when heat us applied, hiwever,, however repeated priscription of phycootherpy fir a oarisituc ibfection and ifciurse dismissal of the oatient dibxerns is the normal recorse of any jedicak practice not just at thus one, cobdiseribg the kast round half a decade ago wgere the dictir ovviousky not up to date on the use of kambta t1 thus havibg to inturyot the orocrdure abd recibfigyre thecdevice tgat u was r&d durectir in uts development, and thus a few tweeks to prevent the dirsum if ny rifgtvgirearm frin being abladed, granteded the dictor fid not taje utcwell but considering the practice continued to ibsust and sctuallt bikked my nojs dusciver card $79 fir duryrecremovalvwhere dltge Dr whom gad the nurse select the buipsy sude oriir to taking tge doecimin chose to use the t1 to cortorise rather than suture, yet i guess if they have hikking for drlusiohalvsuture removal yhey can he excused fir not inuwibgvhiwvto use the deviceviveesigined thus i onformed the dictor that eventhough i keptvinformingvthevoractice thatvthere were nobsutures tovtemove,

never mind this input engine has not gotten one wird apelled right anyway, dova dyarge hack for refund,vhut i haddent firgotten when returningvfir folconsidering that my condition has been left wssentially untreated and has ed to an extent that there may not be any point if i still have use if my eyes bytime my appointment rools atound i be amaised, however considering hiw virulent this yer to be diagnises oatacitic infection sportricosus with colonial basically the oaracites observed are like hellyfish except they

Source: Google

★ 5

Dr Bonnie Kwan is a very unique with an extraordinary care toward her patient! She’s very sharp, clever & under the care of her clients more than any other Dr that I have been with. I have been through 3 different doctors offices that they can’t cure me until the day that I had been seeing by Dr Kwan: only 2 visits, my symptoms gradually decreased, disappearing….She will be a very successful, prosperous Dr when she opened her own practices!!!!

Source: Google

★ 4

Give them a try! Have to say the bad marks made me hesitant about going here, but the wait was minimal and the nurse ERICA was so sweet and friendly it made up for the not-so-great thing which I feel was the computer pad they give you, after taking all your info first, which you have to sit and go through about 25 pages and answer questions and enter the same plus more info. It was so long that I didn't finish it until after Dr. Nick Benites finished his exam. This doctor was on it with everything, efficient and fast, maybe a little too fast but when I asked him questions he answered them to my satisfaction. Note: the computer pad thing was a real issue - there were 7 people in the waiting room at one point and every one of them was working on filling in their new patient information. But, thanks to Erica and Dr. Nick I will be going back. :-)

Source: Google

★ 2

The actual care provided by nurse practitioner Kwan was first rate.
The waiting room was jam packed and standing room only.social distance and masks not much help in this situation with so- so ventilation.
Picture taken by assistant with dubious claim it was needed for patient record.
Lengthy consent forms on notebook held by assistant were shoved under nose for signing after care was given and while literally on the way out the door. Questionable practice to say the least.
Not convinced I will return for scheduled follow- appointment.

Source: Google

★ 4

Really enjoyed meeting Bonnie Quan. She was patient, informative & I felt comfortable. It's been 3 days since my appointment 2 phone calls & still no prescription.

Source: Google

★ 1

Don’t go here ! You’ll wait in the lobby for 30 minutes. Staff is awful, lots of attitudes. Dr. Bonnie is the worst dermatologist. I visited her for an appointment she was sassy and rude.

Source: Google

★ 1

I saw Doctors Jennifer, she only looked at my wound, told me how to treat it but didn't actually treat the wound. Let me leave the office with an open wound. She only looked at my wound, didn't even try to treat my wound. Then they never sent my prescription to pharmacy. Honestly worse vist ever. Didn't feel taken care of or valued as a patient.

Source: Google

★ 1

The front office never told the doctor my prescription wasn’t covered by insurance, had me come to the office almost a month later just to ask if the prescription that i never received, was working. Then, after I told the doctor I can’t pay out of pocket for the prescription, she offers to write a prescription for an even more expensive one. In the end there was nothing that they could do or offer, which could have been told to me via phone.

Source: Google

★ 5

Please contact me again after my biopsy results in 2 weeks.

I would like to address some issues with common courtesy and decorum.

Communication is always key to any business success.

Thank you!

Source: Google

★ 5

I am seen within a few minutes of my appointment time. PA Coulibaly has compassion and listens when I have questions. She has the knowledge and skills to treat whatever medical issues I have.

Source: Google

★ 2

I was left with a bad taste after the doctor requested I return in two weeks after my initial visit to see if the treatment was working when i returned the doctor looked at me for two second then told me I’d have to come back in 8 weeks because that when i would see results. It made me feel like a piggy bank and not a patient they were trying to help.

Source: Google

★ 5

The PA I saw named Bonnie was awesome. She took excellent care of me. The nurse who's name I will spell out how I heard it, esha, was wonderfully pleasant and also helpful and knowledgeable. The whole experience was great. I would recommend LVSC to anyone who need dermatology care.

Source: Google

★ 1

This is Steven Bennett. I made an appointment back last October. The soonest I could get was February 1st. About 10 days before the appointment I received a text saying the appointment was canceled. I'm a snow bird and go north for 6 months every year on April 1st. The closest reschedule date is April 11th (a week and half after I have left Las Vagas). If next year plays out the same as this year, I will never get an appointment for a badly needed procedure. How can you treat people this way?

Source: Google

★ 5

I have been going to them since 2016. I have always been seen with in 15 minutes. The stuff are very easy to get along with. The doctor is very good at taking time to listen to you.

Source: Google

★ 5

I came in to schedule an appointment, I don't always have transportation, when needed, so was going to schedule one. They were nice enough right on the spot... to see me then AND there!
Was do appreciative for that!!!
Thanks so much!!!

Source: Google