★ 5

My wife and daughter use their services.

Source: Google

★ 5

I’ve had such a great experience with Matthew and Dr. Chen! From the moment you walk in, Matthew makes you feel incredibly welcome and comfortable, and Dr. Chen is extremely knowledgeable, thorough, and precise with his work. He took the time to understand exactly what I wanted, explained everything clearly, and made sure the results still looked natural.

I’ve now come back for another treatment because I was so happy with my first experience and results. You can tell they genuinely care about their patients and aren’t just trying to rush you through an appointment or overdo anything. The entire experience feels personal, professional, and trustworthy.

Couldn’t recommend Matthew and Dr. Chen enough. I definitely feel like I’m in good hands every time I come in!

Source: Google

★ 5

I would like to express my sincere appreciation for the excellent service I have received from Sarah and Matthew. Everyone always makes me feel welcome, comfortable, and truly cared for.

A very special thank you to Dr. Chen, who is exceptional in every service he provides. I am extremely happy with my Botox and EZ Gel treatments. I have been receiving these types of treatments for many years, and I can honestly say that the professionalism, attention to detail, and amazing results.

Source: Google

★ 5

Doctor Chen is by far one of the best in this field. He is very polite and definitely understands what is best for you, but again to each its own. I had a few things I didn't like about how Botox/Xiomin made me look but since Doctor Chen has been doing it for me I love how my face looks.

Source: Google

★ 5

I had an EZ-Gel treatment at New Life New Image Med Spa and the whole experience was incredible. The office is beautiful, easy to get to, and has a really welcoming atmosphere. The team walked me through the process step by step and made sure I understood how EZ-Gel works and what results to expect. The treatment was comfortable, and my skin already looks smoother and more rejuvenated. This med spa truly goes above and beyond. I’m so happy I found this place and highly recommend it.

Source: Google

★ 5

I had an amazing Botox experience at New Life New Image Med Spa. Dr. Chen took the time to explain exactly what he was doing, why he was recommending certain injection points, and what results I could expect. He even showed me the unopened vial before mixing it right in front of me, which made me feel very comfortable and confident. My results look natural and smooth, exactly what I wanted. Highly recommend this office for anyone considering Botox.

Source: Google

★ 5

Source: Google

★ 5

Dr. Chen is very professional in aesthetic medicine. He explains everything with great patience, always honest and never pushy. The whole process feels comfortable and reassuring, and he takes care to make sure I understand every step. His service is warm, simple, and approachable. I’m very happy with the results and highly recommend Dr. Chen!

Source: Google

★ 5

The very best as always!! Thank you Dr. Chen and Camron! I love my results!

Source: Google

★ 1

⚠️ ⛔️ WARNING: Unsafe, unethical, and dishonest practice
This clinic is a danger to patients. Even as a long-term patient, I was treated with complete disregard. Dr. Eugene Yu Tzee Chen ignored my request for a thicker filler, secretly used the thinnest product instead, and then injected me with an already opened/partially used syringe - knowingly putting me at risk of bloodborne pathogen exposure. That alone is grounds for him to lose his license.

When I complained, I was strung along with false promises: first told dissolving and re-treatment would be free, then asked to pay, then offered a refund that was never delivered. According to my conversation with Camron, she admitted the truth - they never had the filler I requested in stock, Dr. Chen avoids thicker fillers to hide errors, the business is failing, the building is falling apart (broken A/C, water heater, etc.) and the owner is renting out rooms just to bring in money. She told me directly she wouldn’t recommend
Dr. Eugene Chen because he is “old, stuck in his ways, and not up to date on training.”

The “owner,” Matthew Chen (Dr. Chen’s son), covered for his father, denied my concerns about exposure, and deflected until finally going silent. This family-run operation protects itself, not its patients. Combined with Dr. Eugene Chen’s federal Medicare fraud conviction, this shows a clear pattern of unethical behavior.

This place is collapsing financially, medically unsafe, and ethically bankrupt. They cut corners, override patient requests, falsify records, and gamble with people’s health. Dr. Chen is negligent, dishonest, and dangerous - he should not be practicing. Avoid this medspa at all costs.

Source: Google

★ 5

Dr. Chen was professional, informative, and made the whole PRF process smooth and comfortable. I’d definitely recommend others give it a try

Source: Google

★ 5

I can’t say enough great things about Dr. Chen and the team at New Life New Image! This is a family owned and operated practice, and it truly shows in the level of care and attention they provide. Dr. Chen is the best. He explains every step of your treatment plan, and you always know what you’re getting because he opens everything in the room (not like other injectors who come in with prefilled syringes). Highly recommend! 10/10

Source: Google

★ 5

I love this place !!! Would never go anywhere else. Dr. Chen is an expert, and my Botox results are always perfect. Front desk 5 stars too. Thanks !!!

Source: Google

★ 5

New Life New Image is hands down the best place to go for treatments like lasers, facials, and injectables. I was a little nervous before my first visit, but the aesthetician, Camron, and Physician, Dr. Chen, made me feel completely comfortable from the moment I walked in. I have now done a few facial treatments and Neurotoxin, and with every treatment, they take the time to explain everything and they are very knowledgeable. Not to mention my results have been AMAZING! Whether it's your first time or you're a regular, this is the best place to go for expert care and real results! I couldn't be happier!!

Source: Google

★ 1

I submitted my information and they booked my virtual consultation same day, which was great. The woman who called me quoted me. I let her know that it was a little expensive for me, especially since the place I used treat with, which closed down during the Covid pandemic, only charged me a fraction of the price. She made a snarky comment saying “Maybe that’s why they went out of business”. I found that extremely unprofessional and rude because I hold them close to my heart & NO that’s not why they went out of business. She’s mad because I was honest about them being out of my budget? And she still had the nerve to tell me to feel free to call back if I change my mind. I’m DEFINITELY not calling back. I know everything I need to know about the culture.

Source: Google

★ 5

Source: Google

★ 5

First time at New Life New Image and was thoroughly impressed! Dr Chen is the BEST clinician I’ve had the opportunity to work with, by far. As a first time patient, he sat with me for 30 minutes and explained the differences between all the brands of botulism and why they use Xeonin. They were running a special of 50 units for $375 which I felt was a great value. Highly recommended!!! 💯

Source: Google

★ 4

Source: Google

★ 5

Dr Chen is amazing. He is meticulous, professional and delivers the results I’m looking for with every treatment. I have been a patient of his for years and would recommend him to anyone looking for a skilled doctor to administer injectables.

Source: Google

★ 5

i went to new life new image for a tattoo removal. & i must say, i’m extremely impressed with the attentiveness of the staff, everyone was extremely friendly.
sarah was such a sweetheart from the moment i walked through the door. sarah guided me through the process for the tattoo removal and was very knowledgeable.
while we were in session. sarah, dr. chen & the nurses we’re all so caring and sweet.

thank you new life new image!
the tattoo is already fading 🫶🏼

Source: Google

★ 5

Dr Chen and his staff are top notch!

Source: Google

★ 5

Seeing Dr Chen for years, and he is a very special person in addition to an excellent aesthetician.

Source: Google

★ 5

I had an incredible experience at New Life New Image with their CoolSculpting treatment. From start to finish, everything exceeded my expectations.

The staff was not only highly professional but also incredibly friendly and attentive. They took the time to explain the entire CoolSculpting process, addressing all my concerns and making me feel completely at ease.

The CoolSculpting procedure itself was surprisingly comfortable, and I could actually see the results gradually appearing over the next few weeks. It's amazing how this non-invasive treatment helped me target those stubborn areas that exercise alone couldn't quite tackle.

The spa's ambiance was tranquil and inviting, which added to the overall relaxation of the experience. They really know how to create a calming environment.

I'm thrilled with the results I've achieved, and I can confidently say that New Life is the place to go for CoolSculpting. I highly recommend them to anyone looking to enhance their confidence and feel their best. Thank you, new life for making me feel and look fantastic!

Source: Google

★ 5

I am so happy with Dr. Chen and his work. He explain everything he was about to do and why Dr. Chen (Botox Master) he is the Best!!

Source: Google

★ 5

Great experience! Will definitely be back for more treatments.

Source: Google

★ 5

I really enjoy this spa and Dr. Chen professionalism

Source: Google

★ 5

Have been getting my Botox and Filler here for 4 years. Dr Chen is patient and always understands the results I desire. I would never go anywhere else. There prices a very reasonable. I have never had to wait past my appointment time. I couldn’t find anything to say negative even if I wanted too!

Source: Google

★ 5

Dr. Chen is a master of botox and fillers. He listens carefully to the results I would like, and makes it happen!

Source: Google

★ 5

I had a great experience at New Life New Image! Sarah did my first ever diamond glow and dermaplane!! Loved my results and felt like a glowing queen!!! Can’t wait to come back!

Source: Google

★ 1

Their customer service is really poor.

Source: Google

★ 5

Love the Dr. Here so much I drive in from Pahrump to see him. The staff is ways super nice and I wouldn't go anywhere else

Source: Google

★ 5

Source: Google

★ 5

I had a facial and my first round of botox here! Dr Chen was fabulous! Can't wait to get my next injections 😁

Source: Google

★ 4

Came for one particular treatment/procedure which was great. The owner is very knowledgeable, helpful & friendly. Only 4 stars because I didn't get to experience other aspects of the spa.

Source: Google

★ 5

Love this place. They’re professional, caring and helpful. I’ve been going here for years for anti-aging treatments.

Source: Google

★ 5

Source: Google

★ 5

I have been a client of Dr Chen and this spa for over 4 years !
They are extremely friendly and professional!
Their prices are very competitive
Dr Chen’s work is impeccable.
I get Botox and filler every six months
I have NEVER bruised and I always look natural yet very very fresh!
I have referred more then a couple of friends who now are regular patients at this office
Once you come to this office you will never go anywhere else.
It truly is that awesome 👏

Source: Google

★ 5

Dr Chen is nice and thorough. Great office staff too

Source: Google

★ 5

I just got my lips done and I am more than happy with the results. Dr. Chen took his time and explained the whole procedure to me. He also showed me everything before hand. I’ve never had a injector do this before and I loved the fact I knew what I was getting.

Source: Google

★ 1

This doctor left permanent damage in my lip! I needed to find a certified plastic surgeon who was willing To work on me after what this doctor left me with! DONT GO HERE! This doctor is a retired surgeon! You're better off spending more for a surgeon who is currently practicing and knows what he’s doing!

Source: Google

★ 5

Always a great experience. The doctor will share knowledge with you about each procedure

Source: Google

★ 5

Great prices

Source: Google

★ 5

Best hospitality in town

Source: Google

★ 5

Great experience and professional

Source: Google

★ 5

Has anyone done transferring your own fat to your breast at this place I want to know how was your experience.

Source: Google

★ 1

Negligent doctor ruined my eye - AVOID THIS PLACE

The owner, Matt - is a liar. His father, Dr. Chen - is incompetent (he dropped a needle by my eye, which caused severe damage requiring surgical repair). As an example of Matt's dishonesty, see the photo below from 1 year after they ruined my eye. Matt actually said, "we have concluded that there is no visible trauma". REALLY?? Look at the picture yourself. There is clear swelling and discoloration, even after a full year (FYI - This is what happens when a needle spins around in your face).

The story:
Dr. Chen was doing an injection on my cheek by my eye. After Dr. Chen (aka Matt's dad) inserted the needle, he carelessly dropped the syringe and the needle spun around in my face. I had a major blackeye (see pics) for months as a result. It's still visible a year later. I've had strangers ask me "How did you get the black eye?" Now I'll say, "Oh they are free with a treatment at New Life New Image Spa since the doctor is incompetent."

For the past year, I was patient and took Matt at his word that they take responsibility for what happened. I went back multiple times so they could try to fix it. After several "just let us do this and it will be better" attempts, I finally went to a real doctor. Two real doctors in fact - both highly rated plastic surgeons. Both doctors made the exact same recommendation. I needed a surgery that would cost about $5,000 to attempt to fix the damage caused by Dr. Chen's mistake.

I asked Matt to pay for it, which seemed totally fair and reasonable to me. I didn't want an extra penny - just pay to fix your mistake. Matt's reply was "besides refunding your procedure as a gesture of goodwill, we have also provided to you multiple no-cost treatments of Hyaluronidase" (which they said would fix the damage). So they didn't charge me for the procedure they screwed up and also didn't charge me when they tried to fix it. Matt apparently considers that great service (not charging when they ruin your face).

In addition to Matt lying about the damage being visible, he said their disclaimer frees them from all liability (e.g. "There is the possibility of a poor or inadequate response from dermal fillers.") - which in his eyes includes negligence of the doctor apparently. Maybe they should add "the incompetent doctor may drop the syringe while the needle is in your face near your eye. If so, that's your problem."

So now I'm out $5k (at least) because of their incompetence, unwillingness to take responsibility for their own mistake, and even worse - dishonestly. To lie and say "it looks fine to me" is insulting.

People make mistakes - even doctors. I can accept that. But to then take zero responsibility for it, and expect your patient to pay for your negligence is shameful. I didn't run to a lawyer and say "sue this place" (yet). I only wanted them to pay my actual out of pocket costs, which they refused.

That is absolutely disgusting behavior. Don't take any risk going there, since even when they are 100% negligent, they don't care.

Find another place where, if THEY MAKE A MISTAKE (A MAJOR ONE), they will take responsibility for it.

Good luck

Source: Google

★ 5

Was a absolute pleasure experience here was surprised. Doctor is very nice asian gentlemen and we had a great conversation during my visit. I learned he use to be I believe he said cardiology and anesthesiologist before this but anyway he shows you(well you can see) and opens the box in front of you which is rare and let me know it was directly from the manufacturer untampered something that is a issue these days people dilute stuff, not here. My entire visit was good. I'm 100% satisfied with services and doctor and staff. I don't recommend many places, but this is one you can count on and I recommend from my personal experience.

Source: Google

★ 5

Best prices ! Dr.Chen is knowledgeable and serene . Tried Botox and I love the results - This place is amazing !

Source: Google

★ 5

LOVE Dr. Chen! Idk any other dr or injector that opens the botox box in front of you and mixes everything in front of you and educates you about the trmt you're receiving! He makes me look so natural and not overly done. And he's got the best rates for botox!

Source: Google

★ 1

Matthew performed the procedure of microneedling with prp on me a week ago, however my skin is still bright red, peeling and scabbing in certain areas. He didn’t listen when I asked him twice to please make sure he concentrated on my forehead and nose too as he just kept going after my cheeks (but my entire face is equally scarred). He did my cheeks several times but barely skimmed my forehead and only poked the top of my nose once. I have scars on my forehead as well as fine lines and dents all over my nose. It is so obvious he hardly touched those areas as they look normal while the rest of my face is still healing (which means he neglected some areas and over treated the others). I paid 325$ for a FULL FACE microneedling and was only supplied with the procedure mainly to my cheeks- he didn’t listen and was pushy. I went here because of the good reviews but suspect they are very fake.

Source: Google

★ 5

I love this place. Dr.Chen and staff are amazing. I often get botox, facials and other treatments. I've been going to New Life New Image Medical Spa for a long time and their prices are good. Highly recommend this medical spa.

Source: Google

★ 5

This is a very clean and professional spa. There is a broad rmenu of treatments, including hair removal, microneedling, PRP, hydrofacials, fillers and botox. The prices are extremely reasonably, especially if you sign up to receive the monthly specials. Dr. Chen is a very patient and experienced doctor. He has a lot of integrity and takes time to explain and listen to clients. The treatments are effective and the staff are pleasant and efficient.

Source: Google

★ 2

Everyone is so kind and caring. I had a few concerns with a procedure I had, and immediately it was brought to attention and taken care of. :) I gave it 3 stars because I spent 450 on juvederm in hopes of looking more refined instead I'm hoping that I just look back the way I did before. I see no improvements in anything within my face just worse underneath my right eye. Waste of my money and time..Especially my face :(

Source: Google

★ 5

I was originally going to get their groupon based on their perfect rating in the reviews on groupon and I really wanted a Dr. I gave them a call cause I heard they busy. They told me they honor their groupon promotion in office and that I could pay in office. The Dr. was informative and the office was clean, two of my MOST important aspects I look for. The Dr. prepared the Botox in front of me, which i have never seen before and took his time explaining each injection point. It was a great choice, highly recommend.

Source: Google

★ 5

I purchased a Groupon special for botox. I was thinking that they would get me in there for one price, then start adding on units of botox that I didn't need. They never did that. The doctor was very careful in explaining the process. I had it before, but it was educational how he showed how the botox comes in the box. He told me I had so many units to use, and instead of saying I needed more to charge me higher price, he asked where my priorities were and that is where we should inject more. using less where I didn't need it. I am more than happy with my experience there.

Source: Google

★ 5

Love this place! Great, genuine, caring service!

Source: Google