★ 1

Don't waste your time. While the therapist I saw was great, the billing is not. I booked with this therapist specifically based on that it said she accepted my insurance. Had my first appt everything was great then 4 days later I get a message I owe $200 for a session. When I talk to customer service he tells me my provider wasn't cover under my insurance. I said that's why I booked with her cuz she accepted my insurance. Then he changes it to your insurance is inactive. I'm like it's very much not. He wanted me to go and verify my insurance for them and that I owed regardless. Won't be wasting my energy with a company who does shady practices.

Source: Google

★ 5

Tara Trass is an exceptional therapist. She has been incredibly warm, insightful, welcoming, and uplifting during my mental health journey.

Source: Google

★ 2

What session? I never got the link, don't have their number, and now I'm being charged for a missed appointment. How could I have missed it I was trying everything I knew to do. Replied to her message to let her know, but I don't think she got them or ignored. Last week we had to reschedule because the video on my end wasn't working so I'm told by Teresa to make sure I check everything out to make sure it worked. Personally I think their prices are a little high. They charged my insurance $300 and something for a telehealth visit. Mu mental is done.

Source: Google

★ 5

This was my first visit online with a Thriveworks
Counselor. It was easier to do then I expected. Ahead of my appointment a employee contacted me and we went thru the procedures. Being 75 and not a lot of online experience I am grateful for their help. My Counselor was very nice and made me feel comfortable in the process. Looking forward to talking to her again.

Source: Google

★ 4

Diane appears to have great knowledge and expertise. I look forward to working with her. The video interface isnt terrible but is glitchy at times. She tries to do her best to make it seamless but sometimes technology isnt great.

Source: Google

★ 1

Even though I gave my counselor my EAP insurance to bill for my 6 FREE therapy sessions, I was billed full price without insurance. My counselor has not responded to me or the company to rebill with the correct insurance. The company has had 1,300 dollars of my money for a month and a half with no resolution. For the past month they have been putting me off with no answer or update. Poor customer service. BEWARE

Source: Google

★ 5

Sarah Taormino is an amazing therapist. I honestly highly recommend. I’ve never met someone who makes me feel so comfortable. She validates my feelings and emotions. She didn’t rush the process and truly wanted to get to know me and my experience. She was very patient. I wanted a therapist that would challenge me but not push me too hard. Not only was she supportive but she held me accountable. She’s great.

Source: Google

★ 1

I was late 30 minutes. Therapist was gone. No text or phone call to check where I was.

Source: Google

★ 5

My very first experience participating in therapy was incredible and honestly life-changing. I am beyond forever grateful to have met Ms. Simone Jones. She was professional and ultimately very helpful to me working through this process. I've acquired so much wisdom, perspective and healing from our sessions. She was attentive and provided a space that I could be comfortable. We've had great laughs, hard discussions and even much needed tears. I would highly recommend her and am looking forward to applying all that I've learned.

Source: Google

★ 5

Easy to use and I got the best therapist in the world

Source: Google

★ 5

I am currently working with a DR at Thriveworks. I am thankful for her and Thriveworks for making her a part of the team!! She makes me feel very comfortable which allows me to fully open up and be honest with my issues. It's only been a month and I am already feeling mentally stronger and happier. I truly look forward to my sessions with her because I know with each one I am succeeding towards my goal of a happier, less anxious and confident life that I deserve. Thank you!!

Source: Google

★ 3

Overall, I gave 3 stars because everyone I spoke with was helpful and pleasant. However , these are the issues I had. 1. My file was not reviewed by my scheduled therapist prior to my appointment. She stated she had been “really busy”. 2. When I originally called in , I asked for a list of therapists accepting new patients. However , at the end of the session , I was told that she was NOT accepting new patients. Therefore she told me she’d be referring me to an intern. I spoke with a manager afterwards because I was dissatisfied with my experience. He explained to me that the therapist I saw referred me to the intern she oversees. And also that she may have did it because our schedules / availability may not have been compatible. And I understand all of that. My biggest issue is that none of that was communicated by the original therapist I spoke with.

Source: Google

★ 1

I wanted to believe this place is good, but so far it has been a mess. Where do I start? My therapist LoRece continues to cancel my appointments after I have confided to her about my depression. Even though have health insurance and my insurance provider, receptionist etc said it covers the appointment, I still got billed 200 dollars for an appointment I didn’t not receive because my therapist keeps canceling my appointments and my insurance is supposed to cover the cost. Talking on the phone and emailing them an associate is like playing telephone. Everyone always says something completely different and nothing is ever set in stone. I also keep receiving emails from Plutus telling me I owe the full amount even tho I have insurance and this is the first place that showed up when I was looking for places that will accept my insurance. I really want to get better but this place just makes it difficult

Source: Google

★ 5

Teresa has a way of making my grief seem not so bad. She does ask the hard questions, some I have never considered. As I travel through the most difficult days of my life, I’m glad she’s here for me.

Source: Google

★ 5

Jason is truly one of the best Therapists! He’s kind, very patient and respectful. And Jason also brings light to every therapy session that I haven't been able to find with other therapists. I always look forward to my sessions with Jason. I HIGHLY recommend Jason to everyone.

Source: Google

★ 5

Sarah Taormino is one of the best therapist I’ve had the pleasure of working with. She truly listens to her clients and offers great feedback that has helped me grow in all aspects of my life. I’ve learned so many skills from her and I feel extremely validated during every interaction. 11/10 would recommend!

Source: Google

★ 1

This is such a sketchy business, please do research and read reviews on their facebook page. They have a monthly subscription fee along with their fee on booking appointments with a therapist. Also they say they accept all these health insurances, but it is not true. I made the mistake in believing this could work out, however I cancelled my membership and I already have issues. They don't provide any confirmation number or receipt that your membership with them has been cancelled and paid off. I had to ask for an email of proof but the lady just sent a written email stating my membership ended with the company nothing of the fees or confirmation number. That already is strange because signing up they sent a receipt no problem. I went ahead sent a fraud message to my health insurance and bank about this company. please be careful!!!

Source: Google

★ 5

Sarah Taormino is an amazing therapist. I have had the opportunity to work with Sarah and high recommend her. In my opinion, Sarah’s ability to build a therapeutic relationship is unmatched. Sarah is highly trusted and brought me significant comfort to communicate through validating my experiences, thoughts and emotions. Sarah is extremely patient, warm and supportive. Highly recommend!!!

Source: Google

★ 4

Have never gone zoom therapy. Might work for me. I'll give it a try.

Source: Google

★ 1

Called the clinic before booking an appointment to confirm if they accept UMR insurance which they said yes, did my first therapy, then before even hanging up the call, my therapist told me they don’t accept UMR insurance, great job, got charge for $200 , service is 0

Source: Google

★ 5

Thus far my sessions are going most excellent! My therapist is kind and compassionate and is gifted with a great skill set. I am beginning too discover my authentic self 🎁

Source: Google

★ 5

It has truly been a pleasurable experience working with Sarah T. The dedication and skills she brings into the room are both comforting and helpful. She is so insightful and puts forth all efforts to engage and match to you!

Source: Google

★ 5

I found a counselor and it seems to be a right fit. She’s kind and compassionate and helps me talk through things. I have hope and resolving some of my issues and I thank her for that.

Source: Google

★ 5

My experiences with Dr. Ben Adams have helped me with awareness, growth, and insight. He is savvy, intuitive, and he is able to invite change and challenge with enough support so my defiance, insecurities, and sense of autonomy are less-likely to take center stage. I have no qualms in recommending him as a therapist.

Source: Google

★ 5

Alma was an amazing human to work with. Her passion for her line of work is next to none. I cannot thank you enough for helping me navigate through one of the most difficult times of my life. Highly recommend Alma!

Source: Google

★ 4

The therapist was patient and caring in starting the process..
I thought it would be difficult to get through.
But it actually went well for a 1st session.

Source: Google

★ 1

Good luck getting through to someone, takes FOREVER to get through to anyone. I stopped going here due to inappropriate questions and feeling uncomfortable. Months later my card was charged 200 dollars. Still try trying to get a hold of them to find out WHY!? I paid my co pay and have insurance, wth!?

Source: Google

★ 5

I’m not good at describing my experience, but I will say very insightful And helpful. Shereminds me to check myself and offered advice on things to do to cope with my issues

Source: Google

★ 1

I called within 24 hours to cancel my appt and was told I have to pay $183.00 fee, even though Im in the hospital. Don't go to this horrible business with no compassion.

Source: Google

★ 1

Front office African American lady that aswers phone is rude..

Source: Google

★ 5

Dr. Ben Adams is a compassionate, engaged, and insightful colleague who is a gifted diagnostician and caring psychologist with a great sense of humor.

Source: Google

★ 5

Dr. Kalodner is the best! She helped me manage my ADHD after nobody else could and I am finally doing well in school.

Source: Google

★ 5

Jason is great listener and he means helping people.Takes it very seriously helping people

Source: Google

★ 5

Really enjoyed the session and looking forward to working out some of my issues.

Source: Google

★ 5

It was a great first session. I'm hopeful.

Source: Google

★ 5

Very helpful.

Source: Google

★ 5

Jason was very patient and understanding and thorough

Source: Google

★ 5

She is a great therapist

Source: Google

★ 5

just getting started but so far so good!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Source: Google