★ 5

Red jam dr son Herbert we were all amazing. I recommend this place!

Source: Google

★ 1

I told the nurse that my prescription was sent to wrong pharmacist and she seemed irritated she was Asian with a nose piercing. She immediately removed from computer but never contacted CVS and I went to Walgreens to pick up my prescription but they said since the nurse sent it to CVS pharmacy the insurance vetifurd and now I have yo pay out of pocket. I will NEVER go back to this UMC quick care. The physician was alright but one bad apple can mess it up for the whole establishment

Source: Google

★ 5

Caring and professional staff.

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★ 5

This is my only urgent care. I will not go to anyone. My kids and I love this place. They’ve been coming here for eight years although I have my favorite nurses and doctors everyone there is fantastic. They care!

Source: Google

★ 5

Ive been coming to this Quick care since Covid time and i have got nothing but great care and service from all the doctors and nursing staff.

Source: Google

★ 1

Not worth going there

We went there for my 2 year old Nyrse maid elbow. Which she got last year also, then we went to ER. Now we clearly told she got Nurse maid elbow. But they took xray . And said she has no dislocation and no fracture. She was in pain. Doctor said just give Tylenol and put her to sleep at night.

We went then to ST Rose Sienna campus. There it was pretty quick. She set it alright. And we went back home.

If the UMC said he can’t handle nurse maid
Elbow we would have gone directly to the hospital

Source: Google

★ 5

Was here for a sports physical 8/2026
same day no issues and fast service.
Doreen had great customer service and helpful with the packet handy.

You have to check in on the computer to the right once you enter.

Source: Google

★ 5

Amazing staff! In and out quick with medications prescribed

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★ 1

Absolutely avoid this clinic. I left in tears after the 4th person came in to review what I had come in for. I heard both Stephen G and another nurse mock me and complained that I had come in. They acted as if my pain was minor and not worth their time. I was shamed MULTIPLE times and Stephen G. said that he was "Holding his breath" while examining my issue. I would have left after hearing them talk about me loud enough that the entire office would hear but I was left alone with a towel and water dripping from my ear. Abhorrent behavior from the med staff. The only pleasent person was the one girl who checked me in.

Source: Google

★ 4

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★ 5

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★ 5

I was seen yesterday and I was only there for 20 minutes tops. The front desk lady Doreen was really sweet and caring you can see it in her eyes. The place was clean and quiet. I was seen within 10 minutes. Dr. Yeung was chill, listened to everything I had to say. I was in a lot of pain and he was respectful and gental. He took a look and knew exactly what was wrong. The least stressful visit I have ever had at a quick care. It was very pleasant. I know Dr's are never at the same location but this is the only quick care I will be going to. The staff is top tier.

Source: Google

★ 1

Previously I had no issues with this location. But after yesterday I was completely disgusted after hearing a female staff member speaking negatively about me. Just because I was sick did not mean my ears stopped working. Whispering or not people can still hear you!

Source: Google

★ 3

Front desk was professional, the RN in the back who took my initial blood pressure she first took my blood pressure properly but it was 150s/80s then the second time she took it she had me rest then she propped my arm at the level of my walker which when sitting would cause me hand to be above my head to get her the nurse a favorable outcome of 120/70s. I know they did not teach that in basic nursing school or in orientation at UMC. And the xray tech was rude. Both made me.feel uncomfortable with not feeling well when im not feeling welling enough to seek medical help to go to a UMC urgent care to get help. Just why are they working there? Its like they want to add stress to patients health issues. Was it my skin color? Why dont they go start their own misery clinic it wouldn't last though 🤔

Source: Google

★ 5

I have visited this location for a couple of times, and I consistently leave satisfied with the quality of the service and medical care provided. I would especially like to recognize Doreen, one of the front desk representatives. She is the kind of person you hope will assist you when you are waiting in line. Her professionalism, knowledge, kindness, and experience in health care truly make a meaningful difference.

I had the opportunity to personally thank her for her outstanding service, and she graciously took the time to speak with me about her experience in the health care field. Words are insufficient to fully express my appreciation for Doreen’s dedication and commitment to excellence.

Blessings. 🙏✨

Source: Google

★ 1

No one at the front to talk to you, sat there for 20 minutes before the front desk girl showed up and waited for another hour to be seen. If you like to wait forever, this is a place for you!

Source: Google

★ 5

UMC Quick care in blue diamond has excellent customer service they go above and beyond for there patients , especially the front desk ladies there awesome.

Source: Google

★ 1

I visited this urgent care earlier this evening. Most of the staff were very friendly and welcoming; however, my interaction with Dr. Paul was disappointing. I typically avoid seeking medical care unless I’m feeling quite unwell, so this visit was not taken lightly. During the appointment, I felt that my symptoms were dismissed and that my questions were not taken seriously. When I asked about the possibility of receiving an IV for hydration, the response focused heavily on potential complications without discussing the potential benefits or alternatives in a reassuring or respectful way. I also felt that some of my questions were met with impatience, which made me uncomfortable and hesitant to speak up further. Overall, I left feeling unheard and unsupported. Given the otherwise decent reviews of this clinic, this experience was unexpected and disappointing. I hope future patients receive more attentive and compassionate care.

Source: Google

★ 1

Do NOT come here. Nellie is the worst person to speak to for customer service. Multiple times she has told me I can come in, in person to get a referral to imagining and each time I have come in, they have made me pay $30 and an hr and a half of my time just to be wasted and ONLY refer me to the same ENT who was a horrifying case (Susan E Schwartz, really messy office, physically abrasive with her exams, dog in her office). they said themselves that they cannot refer me to anything but a specialist and said imagining is "not something they can refer out to". I was confused as online it does state different and Nellie told me I could come in for that reason just to charge me $30 and have me waste my time over 5 times. The first time I came in, I told them it wasn't strep and that it seemed to present as a bacterial infection to which kirk robinson denied. He said he believed it just appeared to be a long form of strep but never retested at that time. The providers here are horrible, misinformed and often give patients advice that misleads them to believing they can receive referrals from here when they cannot or when they request for certain medical notes to be added for documentation, they are denied. I told Nellie I couldn't breathe due to a growth I can feel in my neck and she said "there"# nothing we can do to help, I don't know what to say".

Source: Google

★ 5

Amazing staff. Buses Mariann and Jam were the best.

Source: Google

★ 1

Do not come to this place. I don’t have insurance. I went into this place this morning. They want you to have insurance so they can bill you to make maximum profits. When you don’t, they said that they take a one $120 deposit and they don’t tell you how much your bill can be that makes zero senses They said they bill you four weeks later, but they can’t tell you how much anything is what’s the point of being an urgent care. Before I could even say anything they had sent three text messages to my phone. This place is a scam. Do not come here. It is not an urgent care. This is another medical institution in United States. It takes advantage of people. They said the average doctor visit is $350. They don’t tell you any of this upfront stay away from this place. The whole point of urgent care is to pay cash. This is NOT the place to come go somewhere else Vegas has so many options

Source: Google

★ 1

Would love to give this location a minus one star. The majority of the wait was for check out- which took more than 50 minutes, and was only that "quick" because of our own advocacy to accelerate the process. Yes, 50 minutes for a prescription to get called in and check out, only because we complained did it go that "fast". Who knows how long it would've taken if we didn't complain. At any rate, we left straight from there to the pharmacy, and because of the needless delay the pharmacy was closing, literally pulling the screen down as we walked in the store. The last thing someone in pain needed was this kind of poor patient care that resulted in delays to access medication and needless driving around town.

Source: Google

★ 5

I have been to UMC quick care in other areas but have never been more satisfied then when I walked into the UMC quick care on blue Diamond. They were all so nice and friendly. From the moment I walked into I got a warm welcome, from an excellent receptionist by the name of Doreen. She was so attentive, close to detail and over all amazing, she checked me in taking care of all my needs. Quick and efficient, this location is not close to my home but now had become my emergency location! They took such amazing care of my daughter and I, both. Thank you for making what normally can be a strenuous process, so effortless for us! It was as if we walked into a family oriented care team ! Thank you again, for the excellent customer service, to everyone, ESPECIALLY Doreen!

Source: Google

★ 5

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★ 5

Went there because my father almost passed out. Our family is scared. This location helped us right away. Wait time less than 7 mins. Adrianna, Joie, Pia went above and beyond. I won’t be going to any other quick care moving forward!

Source: Google

★ 5

Thank you very much for refilling my medications. That was a big help to me.

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★ 5

I have been to this facility a number of times. The people are amazing! They are kind, friendly and caring.

Source: Google

★ 1

Been here a couple times and the times I’ve met with Dr. Cordova has been great. The front desk staff are friendly. But my most recent visit with Dr. Bruce wasn’t so great. I felt like I was being rushed even though there was barely anyone there in the afternoon. Also, my initial issue was never resolved.

Source: Google

★ 5

I would like to extend my heartfelt gratitude to Dr. Cordova, Nurse Pia, Nurse Jun, Nurse Joie, Myrna, and Admin Rep Miryhm at UMC Quick Care on Blue Diamond. From the moment I arrived, I was treated with the utmost kindness, professionalism, and care. Each member of the team went above and beyond to make me feel comfortable, informed, and well taken care of. Their attentiveness, compassion, and professionalism truly stood out, and I am very thankful for the excellent medical treatment I received. Because of this wonderful experience, I would gladly revisit this location again in the future

Source: Google

★ 4

I saw Kirk here at Bluediamond last week for what i thought was a sinus issue he said my BP was 200/something, wanted to EKG, he didn’t like something on the EKG, well called the BP right but ST Rose ER said my EKG was fine. I will no longer trust UMC Urgent care for EKG. However I did need to go to ER for the BP. I will not go to UMC ER I used to work at UMC, but ST Rose San Martin is a great ER been there couple times.

Source: Google

★ 5

Doreen is such a pleasant woman, very polite and professional. I’m not feeling good due to my sinus infection and on both of my visits, Doreen was there to check me in quickly and cheer me up!

Source: Google

★ 1

The receptionist Doreen or Darlene was 10/10.
Dr. Son was useless and lackadaisical in checking me out. He didn’t want to do a strep test and seemed to not show any care in wanting to help. Honestly I felt like I was bothering him being there. Part of being in the medical profession is showing compassion and care to your patients so they trust your diagnosis. I can say I didn’t feel confident with what he told me and left feeling terrible with no solution. I’ve been here many times and this was worst experience.

Source: Google

★ 5

We had the pleasure of being helped by Doreen at the UMC front desk, and she was absolutely exceptional. From the moment we arrived, she greeted us with warmth, kindness, and genuine care. In less than an hour, we were in and out—and the whole time, it felt like Doreen was part of our own family.

She went above and beyond to make us feel comfortable and supported, and her positive attitude truly made a difference in our visit. It’s rare to meet someone so compassionate and dedicated to their role. Thank you, Doreen, for making our experience smooth and uplifting. UMC is lucky to have you!

Source: Google

★ 1

So rude.

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★ 5

Took my 86 year old mom to Quick Care as she had fallen & had a bad scrape on her shin. The staff was so accomodating (Noti is my mom). Dr. Kirk had a great bedside manner! The empathy from staff was off the charts! We checked in with Doreen & Adrianna they were amazing Herbert assisted at the desk as well. Jam & Joy were the nurses. Thank you to everyone😀

Source: Google

★ 5

Jamella and Marianne were both amazing! Needed some antibiotics, they checked me out and had me out of there quick and efficiently. Super friendly peeps!

Source: Google

★ 1

June He works inside the office and when I ask for a doctor note he is very rude to reply me. I think he hate his job. Or he is over qualified. Long wait more than 1 hour just two patients in front of us. And more wait after seeing the doctor.

Source: Google

★ 5

Excellent customer service, limited wait time, quick & quality care! Everyone was extremely friendly & welcoming. You can tell the staff is happy working there! I would highly suggest visiting this urgent care if you are in need of immediate care!

Source: Google

★ 5

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★ 1

I have visited this location on a few occasions. The doctors are always very knowledgeable and friendly. This location puts the physicians on a rotation basis which is acceptable. What is inexcusable is the staff at the Blue Diamond location. My most recent visit was this past weekend and started off well with a short wait period probably due to the time change on Sunday morning, however the disconnect happened when the doctor's staff sent over my prescriptions to my local Walmart pharmacy. I was prescribed a breathing treatment that required a device along with the medication that is prescribed to be used with the home device. I clearly stated to the doctor and to the doctor’s staff that I do not have the home equipment required for the home breathing treatment. I kindly informed the UMC Quick Care staff at Blue Diamond that I will be requiring two prescriptions; one for the breathing equipment device and another prescription for the actual medication needed or just a simple prescription for a disposal inhaler I could use to help with my breathing since this is imperative for my health and recovery. Keep in mind I went to the doctor’s office at 10 am on Sunday morning, 3/9 and as of today, Monday 3/10 at 7 pm in the evening the staff still has not resolved my prescription issue with the pharmacy. I spoke to the doctors office immediately upon arriving to the pharmacy on Sunday 3/9 when the knowledge and kind pharmacist informed me of the error that the UMC Blue Diamond had made. So it’s been almost 36 hours, with multiple phone calls from both myself along with my girlfriend to UMC Blue Diamond to attempt to rectify this urgent issue. We are constantly getting promised of a return phone call from the doctor or his staff since I currently have bronchitis and I’m having a severe difficulty breathing. If I don’t get my prescription this evening I will have no other choice but go to the hospital. Current financial resources make it difficult hence why I went to the ER. My co pay for a hospital visit will be much higher and also at a cost that I can’t afford at the moment. I am highly disappointed and frustrated with the service I am receiving. I will have no other choice but to notify the health department and file a formal complaint. The lack of urgency and compassion from this medical facility is truly appalling and alarming. As I live in the area, I originally found this location convenient as they take my current health insurance, clean and reliable. But after my recent negative experience and failed attempts from the UMC Quick Care at Blue Diamond, I will unfortunately have to find a new trusted urgent care to visit in the future if I come down with an infection again. I would definitely stay away from this place if you are sick or have a loved one that needs medical care as the staff clearly doesn’t value people’s health and safety.

Source: Google

★ 5

Dr Kegan was absolutely great! Im usually very nervous at the doctors visit but him and the night crew were genuinely nice and caring. I usually experience care givers rushing you in and out but the blue diamond team took good care of me. Thanks again Dr.Kegan.

Source: Google

★ 5

Miss Arsulo took goood care of me. She listens & was able to detect what the others did not. Thanks Maritess for your mindfulness!

Source: Google

★ 5

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★ 1

worst doctor experience i’ve ever had. Nurse practitioner came in after an hour of me sitting in the room, checked my heart rate and asked about symptoms i asked for ibuprofen another nurse came in few min later to give it to me i asked if i was getting prescribed them too she said they aren’t done with the chart. waited another 40 min and got my paper that said i was prescribed antibiotics. they didn’t once check my throat, ear, nose, nothing just my vitals.

Source: Google

★ 1

Didn’t bill my insurance though I provided the card at front prior to being seen, it was photocopied and everything. Now I’m receiving emails of threats to collections. I’ve called the billing number twice only to get COVID related excuses of why they’re understaffed, press a number to get a callback only to never receive a callback.

Source: Google

★ 5

Super clean, super friendly facility. Been here several times and staff had always been helpful and welcoming.

Source: Google

★ 5

Leo at the front desk was very , very nice. My Doctor Alejandro was also nice and the nurses as well . I arrived around 1:45 and was seen 2:09 by the doctor and out the door by 2:30. Awesome !

Source: Google

★ 5

The best. If you hurt yourself are don’t feel well I highly recommend going here. Don't hesitate like I always have in the past. If you have a high fever and have a doctor that’s impossible to get a hold of this is the answer. The front desk (Wendy) is so friendly and helpful she put me at ease. Dr. Son and his assistant were so professional and fixed me right up. I was nervous going. I hate going to doctors but this was so easy. I cut my fingers real bad with an electric hedger. They got me fixed right up. No pain . I now know next time I need a doctor right away I’ll go to this UMC quick care. on blue diamond and Decatur .Left happy that I now have an answer to when I get suddenly sick are accident. Thank you to the entire staff.

Source: Google

★ 3

The providers and in office staff were efficient, and very helpful, but the billing leaves a lot to be desired. Would have been a five star rating if they could get their billing in order. Services provided in January 2023, never billed until march 2024(untimely by insurance standards) and then not entering notes when I call trying to straighten it out I’ver months. Now sent to collections over something that should have been covered 100% by insurance. My insurance even sent a letter stating their contract doesn’t allow them to bill me outside of the insurance allowed amount. With all the choices in urgent care, this would be my last resort.

Source: Google

★ 5

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★ 5

On August 6, 2024 we took our daughters for some kind skin rush. As a parent we were worried what was going on with our kids. Dr.Badi Eghterafi,DO was our doctor.
The moment he saw our daughters till we discharged, we had his all attention and care. Thank you Dr. Badi.

Source: Google

★ 5

Awesome! Very professional, friendly and caring medical staff! Wait time was hardly nothing! Especially thank you to Dr. Cordova! I’m feeling much better now!

Source: Google

★ 1

Rude and unempathetic employees (nurses and receptionists, specifically). Save yourself the trouble and go to a different UMC Quick Care. There are much better ones in the valley with much better people.

Source: Google

★ 1

This is the worst urgent care in all of Las Vegas. They couldn't care less about their patients needs. They make you wait hours in the examination room, while you can hear the doctor outside laughing and talking about his personal issues and the bad potato salad he ate. I brought my 77 year old mother here because she banged her right leg on the concrete getting out of the pool and couldn't walk or stand. I asked the doctor to do an x-ray because I was afraid there was a break or fracture.... Dr Zheng Liu refused. He didn't even examine her leg or knee, and simply told me it was arthritis and prescribed ibuprofen. It is now 5 days later and her leg is twice the size it was then. I will be taking her to the emergency room for X-rays today, and if it is a break or a fracture, I will be filing an official formal complaint against him with the medical board. I have already filed an informal complaint with UMC. DO NOT.....I repeat DO NOT go here, and if they assign you Dr Liu, run as fast as you possibly can! This office is quick to take your money, but lacks any type of urgency or compassion for the patient.

Source: Google

★ 5

Doreen was helpful, patient and kind at the front desk. I needed a copy of my x-rays and I was missing one of my reports. The paperwork was very simple to fill in because everything was highlighted in yellow so I knew which fields were required. Ben called in to get my report and gave me a status update. Ben gave me my report and images on a CD. Asked if I had a questions. Great experience

Source: Google

★ 5

Great experience. Very professional, knowledgeable and empathetic staff. Kirk and Marianne were great. Visit was quick and easy. Kirk was able to diagnose the symptoms right away and offer relief and treatment.

Source: Google

★ 1

Borderline offended at the bill I just received from this place. Wasted my time and did absolutely nothing for me to solve the issue I went in there for. They have very limited capabilities here and I truly don’t see the point of ever going back, unless I’m in the mood to waste my hard earned money.

Source: Google

★ 5

This is the 2nd time I have gone to this location. The service has been so easy and amazing each time. The location is clean and the staff are all friendly. The nurses and doctors on site make me feel heard.

Source: Google

★ 5

Went in about 2 weeks ago to check out my reoccurring wrist pain, I had a team including Jameleh, Czar, Joy, and Patrin all assist me and helped me diagnose my issue and took well care of me. Having been going here since Pre-Covid times for physicals and visits and just graduated high school in May, they’ve been nothing short of great and wonderful in my care throughout my times.

Source: Google

★ 5

Doreen was extremely helpful and pleasant! Good people make a great difference and she’s a great person

Source: Google

★ 5

Mr. Kirk Robinson PA-C was absolutely AMAZING!!! He not only helped with my son. But he gives the BEST advice! Most people won’t sit for more than 10 minutes with a patient. Not Mr. Kirk. He stayed still every question was answered. I’m VERY thankful for him and ALL and I mean ALL the kind staff. I 100% will be returning if/when me or my family are sick.
Sincerely,
Christy R.

Source: Google

★ 5

Great service.. they took really good care of me when I went there.. very friendly staff that helps you almost forget your sick..

Source: Google

★ 5

Red, Jam and Vilma all were so helpful. Got in a taken care of fast and on the road to recovery quickly.

Source: Google

★ 5

Red, Jam, and we can't forget Vilma are super cool and friendly. Makes me wanna be sick even more then already am these days. LOL

Source: Google

★ 5

Everyone I dealt with was professional and friendly. I recommend this location if you need medical assistance.

Source: Google

★ 5

Great group Joy, JAN, RED & VILMA

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★ 5

I was in pain left side stomach and left heel (foot) pain level-10 today 4/2/24 I really appreciate Doreen checked me in immediately, Provider Alejandro Navarro is the best, I've waited for him to be seen even I was in pain for 10 days now... I trust him when it comes health concern because he is very thorough and his compassion with the patients has been proven many times, more than five stars rating for him and the entire crew... high five to BD QC! nurses on duty JAM, RED & JOY!!! I can't thank you enough for being ROCKS!!! Ben (x-ray guy) thank you for being awesome=)

Source: Google

★ 5

Best care. Quick. Thank you Jam, Joy, Vilma, and especially Red.

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★ 5

Awesome!!! Very quick and quite knowledgeable and informative!!! Jam, Joy, Red, and Vilma are top notch!!!

Source: Google

★ 5

Great customer service today ! Grateful to always being able to come in and leave with everything I need ! Thankyou Jam,Joy,Red and Vilma

Source: Google

★ 5

I was in and out of this urgent care in less than 45 minutes. They were not busy, and I was called back to the examination room within minutes of arrival. In the back, I had the chance to meet healthcare providers Jam, Joy, Red and Vilma. They immediately made me feel at ease reducing my anxiety level. They were friendly and professional. I was quickly x-rayed and diagnosed. Dr. Paul Son was thorough, and took the time to explain things so I could understand. I rate my experience here 5 stars

Source: Google

★ 5

Jam & Dr Cordova took great care of me during my urgent care visit. They were always courteous, kind and caring. The people who work there are why we always go there.

Source: Google

★ 5

Great advice and service from Kirk, Czar, Joy and Pat. Much appreciated!

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★ 5

Everyone was super friendly everything was quick sign in got call up next thing you know get called in Doctor sees you. It’s literally the quickest quick care I ever been to.

Source: Google

★ 5

Everybody was pleasant and concern.The intake nurse was awesome so as the doctor.The entire staff was amazing!!

Source: Google

★ 2

I would have given this urgent care 5 stars except for one big thing. I was recently seen for a very deep, very infected cat bite. As everyone knows, cat bites can be nasty. The doctor took a quick look and sent a prescription to the pharmacy for augmentin. Great. However, when I filled the prescription, I realized it was only for 7 days. I repeat. Badly infected cat bite. Only 7 days of antibiotics. On day 5 of the course, the bite is still quite infected. I called the urgent care to see if the doctor would correct his mistake and send the remaining 3 days of antibiotics. I was told they "don't do refills." So, in a nutshell, I have to pay another copay and waste another 3 hours of my life to be seen again because the doctor didn't prescribe a 10 day course of antibiotics like he should have. Very frustrating

Source: Google

★ 5

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★ 5

Great experience. Normally I avoid the doctors office until I have no other choice, but this location was very nice and welcoming. Dr. Kirk Robinson very easy to talk to and understanding. Jam, Jax, and joy were the nurses/assistants who helped me as well. When the staff looks happy, it is very reassuring my treatment is being handled properly.

Source: Google

★ 5

I am from London, UK. Today I required the services from this establishment. The team who cared for me were incredible from the onset. I was greeted by the lovely DOREEN, who booked me in and explained the whole process with the care and compassion I needed to help me on my road to recovery. I was then seen by nurse CZAR, followed by JAM, HERBERT & JOY. All highly trained medical professionals, fantastic team 5* My appointment from beginning to end took approx 30 mins. I felt my needs were meet to the highest standard and I was heard when I voiced my concerns about my health issue. Thank you, I greatly appreciate your time and help today.

Source: Google

★ 5

Service was fast and we didnt have to wait long. Front desk specially Doreen were very helpful and friendly. Nurse Jam and Herbert were professional and got my situation figured out efficiently.

Source: Google

★ 5

Every time I get sick, or hurt myself I come to the quick care on blue diamond. I am taking care of better than my primary care physician.Highly highly recommend when you get sick.They are always so king and friendly

Source: Google

★ 1

Waited 90m for the doctor who was casually eating lunch in the break room. They told me they couldnt do a basic physical for adults (after confirming beforehand they could) and charged me $120 for my time.

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★ 5

I’m writing this review while still here in the room because this can’t wait. Literally every single staff member here was so nice and patience with me. The front desk lady Deloris was so sweet and made me feel very comfortable. As well as, the medical assistant and the doctor I saw. I was very surprised with the great quality of care they provided me.

Source: Google

★ 1

Horrible service, nobody was waiting in the lobby they put me in a room for 1:40 min. This is ridiculous

Source: Google

★ 1

They’ll get you in pretty quick for screening and put you to another room where you wait for the doctor. It was a long long wait and seems that we have been forgotten. This is the second time I’ve been here and both times are so slow service from the doctor. And you can hear them outside the room talking and laughing like they’re busy for us to wait that long. Bad experience, never come to this location again.

Source: Google

★ 2

Front desk check in staff is great. The doctors aren’t so much. Unprofessional Went in twice in about two weeks with the same issue and told them I thought it was the same thing I would just need different medications. Ran a bunch of unnecessary tests that took well over 45 minutes only to be told that I have the same thing I came into prior then they switched my medications. However, they gave me a paper prescription slip (which I didn’t even know was a thing) when prior they sent everything over digitally. Doctors are late and unprofessional then patronize you. Would not go back

Source: Google

★ 5

Doreen is a pure gem! She was genuinely kind and checked me in quickly. The wait time was less than 5 minutes, then the nurse checked me in. He was kind and thorough. Dr. Son saw me soon after and he was also kind and professional. This UMC quick care was the best urgent care I've ever been to.

Source: Google

★ 1

Alright, I dont get how this place is called Quick Care? I got here at 2:00PM, waited in the Lobby for 1 hour, 3pm got called in the examination room, It's already 4pm and I haven't seen yet!!!

Source: Google

★ 5

Great customer service, provided competent care, professional and respectful staff.

Source: Google

★ 5

Only my kids and I go to. I have been to a couple in the area and this is our place for the last 4 years.

Source: Google

★ 5

Within the last two months, I tried three other urgent care centers for my family. This one is the best. The quality of their office setting, exam rooms, and medical equipment seems to be equivalent to large medical groups. My husband and I are very impressed with their patient care from the check-in to check-out. I feel I have received utmost care. Each and everyone we have encountered showed up with a smile, spoke with sincerity, listened carefully, empathetic, and respectful. Their professionalism deserves 10 stars. My husband and I highly recommend this UMC Quick Care. Thank you all!

Source: Google

★ 5

UMC provided me with outstanding service that went beyond my expectations. The representative at check-in was extremely efficient and helpful. She made me feel at home along with the entire staff. I feel very fortunate to receive such amazing care from The UNC Quick Team. You are definitely making a positive difference in our world everyday:)

Thank you,
Mike

Source: Google

★ 5

When was the last time you enjoyed going to the doctor ?? This place removed all the stress of a stressful situation.

Source: Google

★ 1

When I told them that another doctor had told us we would need a CT scan, they told us they had a CT scan available on site. They lied. They then transferred us to the worst hospital I have ever seen. Nightmare. Do not let them convince you to transfer to their hospital. I straight up feel swindled and scammed. At least the staff were nice, outside of the lie we were told.

Source: Google

★ 5

A REALLY AWESOME EXPERIENCE!

To start out, let me tell you about my incredible adventure at UMC Blue Diamond Quick Care. It was total awesomeness!

Now, picture this: I stroll into the facility on a fine Monday, July 10, 2023, and what do you know? My wait time was practically nonexistent. I swear, the wait time in the lobby was like 5 minutes max. The front desk folks should be crowned as masters of manners and thoughtfulness. I mean, they were so nice and professional, I had to double-check if I accidentally stumbled into a parallel world.

But wait, it gets even better! The nurse who escorted me to the doctor's office was a total rock star. I'm not even kidding. This superhero in scrubs was the epitome of professionalism and kindness. She put me at ease faster than a lullaby puts a baby to sleep while effortlessly gathering my info and taking my vitals. Talk about a smooth operator!

Now, let me introduce you to the doctor who came to my rescue—Dr. Paul C. Son. This guy was like a wise wizard of medicine, bringing knowledge and sympathy wherever he went. Seriously, if there were a Hogwarts School of Healthcare, he would be the headmaster. Not only did he diagnose my ear infection with precision, but he also shared tips on how to save a few bucks on meds at the pharmacy.

I would like to take a moment to give a standing ovation to the entire UMC Blue Diamond Quick Care team? This level of service deserves a round of applause. If I were a millionaire, I'd be throwing my money at UMC like it's confetti at this point, that's how impressed I am.

In conclusion, a heartfelt thank you goes out to these fantastic folks at this facility. You've exceeded all my expectations and turned a simple visit into an unforgettable and positive experience. Keep up the amazing work, you are all marvelous medical maestros!

Yours cheerfully,

P. Lawrence Wyant

Source: Google

★ 5

Had a really pleasant experience. The lady at the front desk who checked us in was so very nice. Not a long wait. The place was clean and the staff knew what they were doing. 5 stars

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★ 5

Best experience at any Urgent Care. Entire staff was plesent and amazing to deal with.

Went in night bedore during a busy stretch. Asked a question and decided to come back. The guy at the desk remembered me and got me right in.

Dr actually spent time with me too. I should hace gotten names but all of the staff was awesome.

Thanks

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★ 4

The front staff is awesome both of the ladies were very nice and polite. The RN that took my vitals and asked questions was very professional . She was such a nice person and very helpfull. After triage I was immediately taken to a room and within 30 seconds Dr. Kirk arrived. He was very thorough and explained everything he thought might be causing my issues and seemed genuinely concerned and empathetic. I would love to have him as a family Dr. All around great experience and wonderful staff.
Update .... Changing 5 star to 4.Came today 5/3/23. Been in the waiting room for an hour. Haven't been called up yet. I was told to check in on kiosk and other people that came in after me were checked in at the desk. The people that checked in after me but went to the desk got seen before me. This added an extra 40 min to my wait time because they forget to check in the people that used the kiosk as directed. Other than that nice staff and good Dr.

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★ 5

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★ 2

Very rude front desk staff. They speak English but point at the patients and speak about them in another language. Very curt with patients. Poor,Poor,Poor customer service

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★ 5

I was helped by Mylene, RN and Dr. Cordova. And they did a great job taking care of me and helping me understand my concerns and my health. They took there time to explain and ask all the right questions. And they saw me in a very timely manner. Very caring visit.

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★ 5

I wasn't excited to go the urgent care for flu-like symptoms but this location was great. Everyone was personable from check-in to discharge. My nurse Mylene(spelling?) was awesome. Super kind and efficient. She didn't get annoyed when I forgot things to ask the doctor and she had to run back and forth. Thanks again to the Quick Care staff and especially to Mylene!!

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★ 5

I was seen by Steven Gish. He was attentive, kind, and above all compassionate. He is the embodiment of what a medical provider should be. Thank you for choosing medicine Mr. Gish. ❤️❤️❤️

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★ 4

I have been here several times. Each time I received good care. The doctors and PA's are knowledgable and nice.

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★ 5

Highly recommend this place very professional they treat everyone with compassion and they go above and beyond to perform their task. Good job to everyone keep it up!

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★ 5

Dr. Cordova is top notch. The nurse practitioner, Kirk Robinson is thorough but condescending. He still took great care of me. 10/10!

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★ 5

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★ 1

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★ 5

Very clean facility the staff is very helpful and attentive. The front desk clerk Ms. Williams is really nice. Dr. Taylor was very detailed and thorough with my grandson and the X-ray Tech (cant remember his name)was very helpful in preparing my grandson for the process. I highly recommend this facility.

Source: Google

★ 5

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★ 1

This Umc quick is is disgusting. When I walked in I explained to
The front desk I could not breath waited for 2 hours just to go to the back and be told to go back to the waiting room by the manger ,The manger is rude and didn’t even want to take my vital signs i could feel his energy as I was being rushed.I highly recommend that nobody go here at all if your having serious problems, I suggest you go to the ER. You will be waiting and they only have one doctor working today. If I could give them no stars I would because of how rude the manger was.

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★ 5

I took my 7 month old baby in and saw Dr Son. He was great. He took the time to listen to my concerns and I got an overall feeling of warmth and genuine sincerity from him. It was a great visit, not feeling rushed even when I know quick care facilities get quite busy. I left feeling like I can trust his professional opinion. Thank you!

Source: Google

★ 5

Me and wife got get care here. Waiting to check in was quick, waiting for Dr was pretty quick and pa kirk Robinson was best for me. Explained everything knowledgeable and very friendly. First time there and won't be the last. Just hope not to soon lol.

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★ 5

Excellent doctors and nurses! They are professional and friendly! They truly care about your health!

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★ 1

El servicio de customer service desastroso de 40 min -1 hora en hold para contestar el teléfono . Fui enviada por la compañía en la que trabajo por un covid test y la espera por los resultados súper tardada y errónea . He sido positiva 3 veces anteriores con los mismos síntomas y resulté negativa . Perdí mi tiempo no me ayudaron absolutamente en nada . Estoy segura que no realizaron el procedimiento correcto .

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★ 1

For sure one of the worst group of medical "professionals" there slow and lazy. And you'll be sitting there for a couple of hours everytime no mater what day. Go anywhere else this place is a waste of time.

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★ 5

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★ 5

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★ 5

Dr. A is A-Okay! Come and see him he will make you laugh and make you feel better!

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★ 1

Horrible staff. I was the first patient today and took more than 40 minutes to see the doctor. I couldn’t wait and I walk away. They told me that was only one doctor available and he was seeing another patient. How ?? If I was the the first one in the clinic ?

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★ 4

Excellent staff attention overall. The wait can be somewhat lengthy. Although sign says closing time is at 8pm, they close at 7pm

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★ 5

Nice experience, quick and professional, Dr Kirk is very friendly. Take culinary insurance. Thank you 👍

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★ 5

Awesome, excelente atención en la recepción y con el personal médico, la enfermera muy amable y el doctor Kirk muy profesional y atento..👍🏼👍🏼

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★ 5

If I could leave a 10 star review for this place I would! Dr. Matthew Sanders and the staff at this Quick Care gave me xrays, an EKG, and meds in less than two hours. My primary doctor dropped the ball and I was VERY sick. Thank you Dr. Sanders and the staff. The facility is VERY clean, staff was caring, and I received a text from my pharmacy my meds were ready before I'd changed back into my clothes. WONDERFUL experience! Thank you again.

Source: Google

★ 1

They were dishonest by claiming it would be a certain flat rate for an appointment, then later proceeded to charge 300% more. Class action lawsuit?

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★ 5

Super clean facility and very nice staff. Was told there was a 2 hour wait with only 1 doctor but I was in and out within 30 minutes! Nurses were super and Doctor was very nice! I was pleased with my visit!

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★ 5

Doctor Huan Vu was extremely thorough with his care, professional, and friendly.

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★ 3

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★ 5

Very nice staff here and they make sure to take care of you in a timely manner

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★ 5

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★ 5

The staff were all very friendly. No wait time and Doctor Vu was very helpful and took his time with us.

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★ 5

Super friendly !

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★ 5

Amazing service as always

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★ 5

Went in for neck pain and was seeing within 5 minutes. Awesome service! Fast and reliable definitely recommended.

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★ 5

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★ 5

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★ 5

This is the best quick care! The staff is so friendly and accommodating. The doctors take their time with you and are very Thorough.

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★ 1

It only takes one person to ruin the whole experience. I have been coming to UMC quick care for as long as they’ve been open. Everyone else was so helpful from check in to getting my vitals just speaking to the nurse and the doctor on duty. But it was one nurse… I had been throwing up before coming in because I was out of my medication. I have been waiting for a while and I asked if I were next on the list. She very curtly responded. And said he has had other patients. I completely understood and I went back and sat down. She was the one who ended up checking me out and giving me my prescription. She literally came and gave me the papers and that was it. I asked her where do I go on the Fourth of July to get my medication. That was the problem… She said you may have to wait till tomorrow. I said the whole point was me getting prescription so I could get it from somewhere today. The nurse I’ve spoken to before said he had encountered the same problem with another patient and he helped him find a pharmacy. All I have to say is you get a lot more with sugar than you do with vinegar. Because of this issue and that one person I don’t ever want to go back.

Source: Google

★ 1

Nurse who entered my case details in the computer is very arrogant. Not bothered to ask what health issues I have. I advise the management to train the nurses to show some compassion and respect patients. By the way not a great experience with the doctor who saw me. I have visited multiple urgent care but this place is unique with staff who is unfit to be medical professionals. Avoid this place if you can.

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★ 5

Nurses were very kind and thoughtful.

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★ 1

My 7 year old son was having a bad reaction to a scorpion bite. He was foaming at the mouth and twitching. We were asked to take a seat and the doctor would see us soon. After waiting for our insurance to clear and 5 other patients to be seen, we were called back to have the PA look at my kid and say,”he needs to go to the hospital.” I gave 1 star because that PA 1. Told us to go to UMC Peds ER and 2. Called them to let them know we are on the way. As a registered nurse myself, myself, friends, and family will NEVER go to this facility again. All this occurred of course after making sure we paid our copay. I NEVER leave negative reviews, but if your having a medical emergency, please go somewhere else.

Source: Google

★ 5

If i could give this place a billion stars I would!! I had a big gash in my face that I got while traveling to the Las Vegas airport for a family trip. After my long flight, I was desperate for an urgent care near the airport to get my cut looked at. I’ve had poor doctor experiences before so I was quite worried that the medical team would be upset with me for waiting all day to get my cut looked at. However, to my surprise this was by FAR my best urgent care experience ever. I went about an hour before closing and only had to wait about 10 min to be seen. And then I was greeted by the most kind people - the person that took my vitals and intake was so lovely and made me feel comfortable with great conversation. And the PA Kirk was fantastic. I was able to get some quick stitches in an environment that was kind and honestly fun. I was out within 30ish min and able to enjoy my family trip without worrying about my injury. Thanks so much!!

Source: Google

★ 5

All of the staff at UMC Quick care are super polite and make me feel comfortable especially Doreen ;-) ! The service I get at UMC Quick care is great and better than having a regular doctor! I go to UMC Quick Care whenever i need any type of service or treatment because Im in and out quickly and they can handle pretty much any type of scenario that i bring in from illnesses to sports injuries most of which a regular doctor would not want to treat. I recommend this UMC Quick care to anyone needing help from a doctor!

Source: Google

★ 5

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★ 1

Obviously they don’t care about the patients.my son was sick we came at 7:58 am . Understood they open at 8am . But even when they saw us standing outside . They didn’t open the door until 8:05 am . Front desk always rude

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★ 1

DON’T TRUST THESE PEOPLE! I went to this location on 5/2/22 because I injured my foot. Because of anxiety and pain, I was having a hard time with breathing (hyperventilating) and have a history of such. This was relayed multiple times to the staff. Instead of asking questions or trying to do what they are paid for, 30 minutes later the staff threatened that if I don’t put on a mask they will call security and make me leave (after taking my copay $$, of course). I was nauseous with heart palpitations (visible and audible elevated breathing) with the mask and was not even offered to be called on the phone when they are ready. It took another patient being told the office can call her while she waits outside for me to even know that was an option. The staff was EXTREMELY RUDE and UNPROFESSIONAL. They do not care about your health.

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★ 5

They got me in quick on a Friday afternoon! The staff was very nice and professional. The PA, Kirk, who diagnosed me, had a great energy and bedside manner. Overall great experience!

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★ 1

These people are the WORST and I suggest going anywhere else but here.

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★ 5

Their a few Employees that are awesome that show compassion and respect for their patients, These employees provide exceptional service at this locations Doreen , Earle, Herbert, Christine, they provide excellent care for their patient's, Because their is no substitute for Quality !
Andy & Julie

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★ 5

Every single person I interacted with here was so friendly and kind. I was seen quickly and smoothly. Thank you for your service!

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★ 5

Everyone was super nice and took great care of me. There was no wait to get in and I felt so much better after I left. Thanks so much to Dr. Jones and Nurse Hendrix and the rest of the staff!

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★ 1

These are literally the rudest, least helpful medical "professionals" I've ever spoken to. I NEVER leave bad reviews but the receptionist alone was God awful and should be fired. There are tons of other, better urgent care centers in the area. Save your health and your time and avoid this plague like the plague, which is basically is. Never been this upset with service at any place in my entire life.

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★ 5

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★ 5

Eva Demeter, PA-C was the most compassionate and empathetic provider I had the pleasure to be treated by. She is an Angel

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★ 5

Staff was kind. I was able to do my paperwork on my phone. Then I went into the clinic, sign-in and went home. I waited until someone called me to let me knows I was next. I live 7 minutes away so it was perfect for me, otherwise I would of had to wait at least 3 hrs outside.

They couldn't really treat me because I ended up having covid. But they process went very smoothly.

Source: Google

★ 1

Came here to be seen because my primary dr office was closed and I was experiencing covid symptoms for a few days. Checked in at 11 am and it has been 5 hrs and I'm still waiting to be seen.

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★ 1

Called this location today, they are closed apparently even though it says they are open until 8. Before this, I went to Henderson's Mark's St location- I was denied there too unless I have an appointment. I can't find appointments for quick care online- it's supposed to be walk- ins

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★ 5

This was my first time visiting this facility. I was very impressed with the check in process to the friendliness of the staff!! The lady at the front desk was very sweet and accommodating! I wish I could remember names! Also the lady who did my pre check in process. I seen Dr Huan Vu and let me tell you, he was so nice and comical! He made the visit lite and pleasent! Here's your 5 STARS Dr Vu!!! Thank you for taking care of my urgent care issue!! I will return..only on need to basis of coarse..😊👍

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★ 5

They were great I went in on Dec 26 they were so packed but they did a great job!

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★ 1

The staff is very rude. I called asking a few questions and the girl was very short , seemed annoyed & then hung up immediately.

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★ 2

Nice staff, easy to make an appt. Doctor prescribed medication (ear drops) for my ear infection. Problem is the medication ran out and when I called for a refill I was informed I would have to come back to the office for a "revaluation." Come on now -- these are ear drops, not some serious medication. So, I am expected to drive to the location from Henderson, pay another copay, sit and wait for the doctor, been seen by the doctor for 2 minutes, and then I get my refill? This is ridiculous.

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★ 5

My first time ever going to an urgent care facility and it was an amazing experience. I arrived at 11:44 and everything was finished by 2:30. I came in bc a lip piercing I’ve had for years started having issues and embedded itself so I needed a doctor to numb my lip and remove it before getting a serious infection. I only waited about 1 1/2 hours total, the ladies up front were super kind and efficient, even thanked everyone for being patient and offered us water. Once I got in the nurses took great care of me and Dr. Kirk was just amazing. I felt very comfortable with him and I couldn’t be happier with how he handled the situation. I highly recommend this place to anyone that needs urgent care and I’ll be back if necessary. Thank you to everyone at UMC Quick Care!

Source: Google

★ 1

HORRIBLE PLACE !!!! DONT GO THERE ! The front desk staff was alright . They take my vitals and put me in a room , the PH walks in and takes one look and says oh your hand is fine. I told her I was in a lot of pain and if they can do an x-ray? Nope ! She said there is no need , she told me because she says it’s fine and had the audacity to tell YOUVE NEVER BEEN TO MEDICAL SCHOOL BUT SHE HAS. she was extremely rude and gave me a disgusting attitude from the minute she stepped foot in that place ! They don’t know what they’re doing and are wannabe doctors ! I should’ve known better I’ve been to a quick care before and was diagnosed (prefer not to say) then I go to an actual doctor and says to never go to a quick care because their diagnosis was NOT TRUE! So they lied to me! I was perfectly healthy!

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★ 5

I believe my doctor was named Taylor. I had a sinus infection and a few smaller issues, and she helped me go through all of them. It’s been a few weeks, and I’ve gotten a lot better. I was able to get in quick and leave as quickly. Thanks.

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★ 1

if it could be 0 it would be. brought my wife here for bad cough. checked her vital signs said her temp was 100.1 ( i had checked it before we went, 97.4) took x-rays, said she has a partially collapsed lung, and immediately wanted to express her to a hospital of our choice. ( not UMC, however). NO BLOOD TEST to check her white count, took Covid test( no info on that, still uninformed along with throat swab). NO doctor visit though he was there, (i chatted with him while they were doing 1 x-ray.). was seen by a check in nurse, than a NP ( who i was not impressed with from git-go).Idiot would be my choice assumption of Mariamma L. Joseph. signed us out and went elsewhere. turned out to be a bronchial infection, not what she said. Used to be a Wonderful Taiwanese Dr here. good manners and knowledgeable. ??????? like going to a restaurant and getting bad meal, don't want to go back

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★ 4

Nnjc cubanos iutui rey te I Ku ir ree toj

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★ 5

I unfortunately had to take my son to this location for an injury. The staff was very attentive from the moment we walked into the door and made the process painless. All of the nurses explained everything to myself and my child and gave us enough time to make the decision about the care we were going to receive without being pressured or feeling rushed. All of the rooms were very clean. I really hope to not go back anytime soon but I highly recommend this urgent Care by the time you leave you will definitely be feeling a little bit better.

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★ 5

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★ 5

Brought my 5 yr old in to be tested for Strep throat. Everyone, and I mean everyone was friendly, helpful, understanding and conscientious. We got to the examination room quickly and were out of there in a relatively short period of time. I highly recommend this facility. They exceeded my expectations in every way.

Source: Google

★ 5

My husband never had a stitch in his life, and had to rush into this Quick Care as the injury was very deep and serious. The front office staff recognized the seriousness of the injury and that the laceration needed immediate attention. The PAC Kirk Robinson took all my husband's fear away. He was professional, anr his personable approach was very comforting. He explained everything in detail, let my husband know when he was going to feel pain. My husband's pain tolerance his very low and even though he received 11 stitches in his hand, Kirk did an amazing job to minimize the pain. The stitches were truly a work of art. A big thank you to the UMC staff and Kirk!!

Source: Google

★ 5

I recently was not feeling well and went to quick care. After being signed in I was call back by a very nice young lady..... Her name was Vilma. Vilma was AMAZING!!! She was very professional and caring. I'm glad I had the privilege to me her and will continue to go as long as she is there. UMC you definitely need more people like her, thank you so much for your caring services.

Source: Google

★ 1

The worst experience given the fact that we are still in a pandemic. The front desk was rude. The guy who gave me the covid test probably had covid himself the way that he was coughing. Looked like he hasn't taken a shower. And I had wait 2 hours for a sick person to give me a test. End result tested positive. Don't go to this quick care. It's a waste of time and disgusting. There was residue left on a drawer and trash left in the sink. I'm sorry for the other people that work there but this was unacceptable. You're lucky Google won't let me post a video because I have him hacking up a lung trying to give me this test. This quick care is a waste of time. Oh and 2 days before, I went to go in for an x ray and they said I didn't need one so I had to go to my chiropractor to get my x ray to find out my neck was shifted. This place is useless

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★ 5

I was in and out like a Burger King Drive Thru. Staff was nice, and the P.A. was very knowledgeable. Definitely will be back, but hopefully not. 😯

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★ 5

All staffs at UMC Quick Care Blue Diamond are friendly and kind. One of receptionists checked me in, she was very kind and sweet. Thank you!!

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★ 5

I've had nothing but stellar care at this facility. The staff is compassionate and pleasant, the facility is clean, and it's about as good an experience as one can have when one needs urgent care! Thanks to the team at this location for making me feel valued as a patient and a human being. I appreciate your help in treating my illnesses!

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★ 5

Recently brought a family member here at UMC Quick Care on Blue Diamond and Decatur Blvd, because of
a severe functional debility.
My family member needed assistance to get out of the vehicle and a wheelchair to get in, so he waited inside the vehicle while I rushed inside.

Ms Dee Dee Williams saw me and greeted me with a welcoming smile. Before I could sign in on behalf of my family, I blurted out he needed assistance, and a wheelchair. She smiled and said I need to sign in.

I went out to get my family members’ ID to sign in, and infront of me is a medical assistant with a wheelchair. That was a well coordinated team effort. Amazing!

From the time we entered the door, we were greeted and treated by this wonderful person, Ms Dee Dee Williams, with utmost courtesy and excellent hospitality.
I mentioned she looked familiar, and she acknowledged she worked in Labor and Delivery until 2015 and is now here at the front desk doing an excellent job.

This UMC QC is clean, well run and has a frontdesk personnel that knows customer care.
Clients here don’t wait long.
From sign in, it only took more or less 5 minutes and my family was called inside. At that point there have been 4 patients processed in less than an hour.

Jun Mangrobang, the medical assistant who helped with the wheelchair was courteous and very helpful.
Doreen Dunn is the other frontdesk staff who welcomes clients congenially.

At his discharge, another excellent customer care was given by Shanell Bagley, nursing assistant.

Overall, they are excellent with their customer care.
I definitely recommend this QC.

Source: Google

★ 5

very clean, fast service, friendly staff, thank you

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★ 5

Got my Hawaiian COVID-19 travel test test here they were fast and efficient and very nice... hated the fact I had to test since I was fully vaccinated but that’s on Hawaiian authorities.. they did their job as well as it could be done!

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★ 5

Staff was very friendly and considerate. The doctor who helped me was able to determine the likeliest cause of my medical problem based on my description of what kind of pain I was in. The medication he prescribed has been working wonders and has lead to a fast noticeable improvement. Glad I decided to go!!

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★ 1

My daughter and her mother both came in to this location on 2-22-21 because they are both sick. The doctor that saw them was no help. All she did was give them a covid test and sent them home. Both covid tests came back negative. That was it, no follow up, no diagnosis of what they are sick with, nothing. They are both sick, feel sick and my daughter has a horrible sounding cough. No diagnosis or medication or anything for whatever cold or sickness they have. This is ridiculous and honestly very very poor medical practices. This place should be ashamed of their medical practices.

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★ 1

I had a very unpleasant experience here today. I ended up leaving and going to the ER. They were uncaring and unfriendly. Bad location and shady feeling.

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★ 5

This place is quick with minimal cost! Great for non-life threatening emergencies!

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★ 5

My wife injured her neck and shoulder. We drove to UMC Quick Care. The wait was minimal. The nurse got her a room right away. The Dr was quick but thorough. Very satisfied with her visit.

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★ 1

I went here on January 14th, 2021 and had such a belittling experience, it was ridiculous! Went in because I started feeling sick. I'm providing the check-in woman with my information, and we get to the insurance part. I let her know, as I let the woman who let me in, that I'm not using my insurance, I'll be paying out of pocket. That should have been it regarding my health insurance, right? WRONG! The check in woman continues asking me about my health insurance and isn't satisfied with my answers. I let her know that I have health insurance, but I don't use it, nor do I know that name of the insurance company. She gives me these wild looks, like I somehow offended her?! In response to her accusing looks, I let her know there are log in issues and i have to contact hr just to get into my insurance program. I also don't get sick very often, once a year or every other year, so getting proof of health insurance is not top priority for me. THEN she asks what company I work for! Giving her the benefit of the doubt, thinking maybe she can look it up, I gave her the name of my employer. No, nothing, just a slight rolling of the eyes. After that amazing experience, I'm sitting in one of the rooms waiting for the visiting physician to come back with my strep throat test. He let me know it came back negative, but something about how it only tests 85%? Anyways, he says the other 15% will need to be sent to an external lab, but it is optional, because, AND I QUOTE, "it can be expensive, somewhere between $150 and $200, since you don't have insurance". So now I feel like I'm back in high school and this rumor about me is being spread between the employees, HEALTH CARE EMPLOYEES. The physician should NOT be concerned about my finances if I am not concerned. OBVIOUSLY I won't be going back to this quick care unless I'm in the mood to be belittled again.

Source: Google

★ 2

I was seen on January 8th 2021 for my left ankle sprain. The front desk was thorough in getting me checked in and polite. I saw Kirk Robinson, PAC for my “High Ankle Sprain” his advise was to ride a bike and I can continue to walk on it. I thought that was odd since I’ve dealt with ankle sprains 30 yrs ago when I played sports. As time went on following his instructions just seemed to make it worse. So, I made an appointment with Advanced Orthopedic and Sports Medicine to get an expert opinion. Come to find out that Kirk Robinson gave me bad advise. Advanced Orthopedic doctor told me that is the worse thing to tell a patient to ride a bike and continue walking because it’s only making the injury worse. I should have been given a boot or crutches or a splint to support my ankle and told no exercise.

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★ 5

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★ 1

I was seen on this urgent care location for possible positive covid test 8 days ago. Considering that I work for UMC hospital and the service are ridiculously very slow, staff are insensitive about patients needs, I was running fever and was offered for Tylenol and it took them over 30 minutes to gave Tylenol 650 mg PO by the NP. I waited and so cold inside the room and no bother to offer a blanket or any cover. After I was seen and they hand me over discharge papers and thought that my work note was included which I emphasized to the provider that I needed one for work and yet when I get into my car and didn’t notice my work note and have to go back inside from parking lot then when I finally get it the dates on the note was not the right date that I’m supposed to return to work and I told the front desk Asia guy he told that whatever the day I was seen that would be the date suppose to be even though I was off the day I was seen and I needed the date for the following week that I needed to be off he want me to be seen on the date I needed the work note which I could been sick which I was already. No consideration for the patient request. I don’t recommend UMC urgent care specially this location on Blue Diamond. The service is very poor. After 24 hours of my covid test I got my result and I was positive and no one bother from that office to call for your result which I was already expected. Over all service i gave for this location is ZERO!

Source: Google

★ 2

I came in to get my right knee check, all the nurses and front desk staff were amazing. They gave me a wheelchair and took care of me. But when I saw Doctor Easter (she didn’t even introduce herself, had to get her name from someone else) she seemed like she was fearful and timid, should not be a doctor. All she said is “I can’t do anything for you.” She didn’t even want to check my knee or see what’s going on with it. She didn’t even sat down, she was standing up the whole time for probably 1 minute. Then she said, we can get you an X-ray. but then they couldn’t provide a disc for my the orthopedics to see the result. I just wasted half of my day to see a useless doctor. What a disgrace, find another job doc! You are worthless. I was there from 9-12.

Source: Google

★ 1

Horrible service and very rude ladies..they actually forget about you

Source: Google

★ 1

I went there because I had extremely sharp pains in my kidneys and they refused to do anything to help me. The guy at the door wouldn't let me in. Lazy people at this quick care that do not care about people. You are the worst people in the medical community.

Source: Google

★ 1

Waiting a hour alredy while they r talking in the front of the door about personal stuff

Source: Google

★ 4

They adhered very well to their quarantine policies. Worked hard to get to everyone asap.

Source: Google

★ 5

Nothing but positive things to say. I went here for a minor problem and I was seen quickly. I arrived around 10am on a Saturday and was out by 10:30. The front desk staff was nice and efficient. When I was taken back, the nurse was straight to the point. I really liked the doctor as well. He was caring, funny and very knowledgeable. I would come here again if I needed to! Definitely recommend!

Source: Google

★ 5

Source: Google

★ 5

All the staff was amazing. Even though they were busy and had to wait two hrs to be seen as a walk in, I was pleased with the service and how polite and pleasant everybody was.

Source: Google

★ 5

Everyone was so nice and I felt very safe with their COVID protections. Was in and out in under an hour for stitches. The nurse and PA who saw me were especially wonderful.

Source: Google

★ 4

Source: Google

★ 1

Never again!!

Source: Google

★ 5

Doreen at the front desk and Kirk the PA were phenomenal! Very caring and conscientious. My husband and I were ill and we were in an out in under an hour. The staff made us feel comfortable and moved quickly. Also, the male nurse/MA who brought me back (didn’t catch his name) was awesome as well.

Source: Google

★ 5

I was extremely pleased with our first visit to this UMC Quick Care. I brought my 7yr old in due to a very high fever I thought might be caused by heat stroke. Every single staff member, from the nurse at the door greeting us, to the gal behind the desk, the nurse who took vitals (and provided Otter Pops!) and the doctor who treated us, went above and beyond to help my little guy feel comfortable and safe. There is nothing worse, for a parent, than seeing your child suffering and not feeling capable to help them. As this is the most stressful time, medically, for all, I was beyond impressed by the expeditious nature and professionalism exhibited by everyone and I’m beyond grateful this is my neighborhood UMC Quick Care.

Source: Google