★ 5

Dr. Tony Ngo was professional and kind!

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★ 5

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★ 5

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★ 5

From my experience , I've always been taking care of at this location. Thank you team in the urgent care

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★ 1

Horrible service urgent care I didn’t even get to be seen but by the way the front desk lady was rude to the sick gentleman in front of me I walked out!! Definitely shouldn’t be helping sick people with that attitude.

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★ 4

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★ 5

Yo en lo personal recomiendo esta clínica médica ,el trato y conocimiento de los doctores son muy buenos y profesionales

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★ 5

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★ 2

Had to get my scans done here printed on a CD. Called ahead and they said it would be 5 minutes to get. When I go there I will as directed to a phone and they told me it would take 5 - 20 minutes. The receptionist who was the saving grace in Radiology said that they for some reason never started the process of burning the CD for me. She printed it in like 3 minutes. Super disorganized and I waited almost an hour for a 3 minute process. If it wasn't for the receptionist I would've left a one star.

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★ 1

Same here in a Friday and no people in the lobby and they out me a room to wait and it’s extremely hot like they don’t have ac. On top of that I’ve been waiting a a long time.

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★ 5

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★ 5

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★ 5

I’m now a very happy patient with Southwest medical due to physician Melissa Craig. I encourage all women Who are going through tough stages in their life whether it be breast exams, para menopause, for all your medical needs.Melissa has a welcoming personality and makes me feel like I’ve known her for a long time , more Louie a sister with a degree and an infectious laugh that as a patient, we sometimes need.
I’m a 48-year-old woman who has a very extensive and rare medical history. At the age of 10 I had Reno cell carcinoma and I was the second child in America to have this rare disease and undergo treatments and all funding was free due to research done & needed at NIH (National Institute of health ) at that time. physicians like Melissa are hard to come by male or female! I had prior experiences that was not a good with other physicians at Southwest medical and refused to continue seeing them but gave them another chance because they are the fastest to get into and I’m glad I did . I felt they were very cold and were quick to rush out of the room and weren’t thorough. Melissa runs a busy schedule but she never makes you feel like she’s in a rush. She displays 100% professionalism at the same time has a sunny disposition, And spiritually a genuine person .I like that you can tell she’s spiritual, but yet she doesn’t push her own faith on on her patients.Melissa thank you very much and I look forward to keeping you as my provider and I recommend to all women to see Melissa Craig at the Harmon and Eastern office.

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★ 5

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★ 5

Could not be more pleased,

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★ 1

Came in for doctor clearance for surgery, paid a co pay to be seen that day so I can have the surgery asap. Let the doctor know symptoms I was experiencing ( bp over 170/100 dizziness, light headed episodes)why I need a medication that my care team was requesting before I go under. The response I got from the doctor was one a lot of us may have experienced one in our life time like we are dog because even dogs get treated better in the vet. That doctor plan was to wait two weeks. Knowing the issue and content of my situation two week wait. Next day I was admitted to er with worst symptoms cause I was denied what was requested for my care team. Now i got the medication that should have got that day more appointment with cardiologist and gastrointestinal specialist. Still waiting for the call back about the horrible experience.When patient come in with symptoms that other healthcare professionals have seen just cause I didn’t have one that moment you need to hear them out not say they need to call you.

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★ 5

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★ 1

The check in was rude and the staff were more worried about gossip than patients had my daughter waiting forever while she was in pain running fevers just acted like nothing like there was no one in waiting room but we waited along time to be seen .. This place used to be my go too but now I just dont know .

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★ 5

Had to go for CT. They got me right in. Everyone was so nice and helpful

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★ 5

Seen quickly. PA, Kristin, was very nice. Taken to Radiology right away and received results just as fast. I was there maybe an hour. Awesome.

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★ 5

Si me sentí bien atendida en esta consulta. Gracias HTH

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★ 5

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★ 5

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★ 5

Great attention

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★ 5

They are always very helpful and friendly.

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★ 5

Actually went to Quest for blood work. The people there are so. wonderful

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★ 5

They were ready to take care of my mom's medical issues upon our arrival.

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★ 4

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★ 5

Best ER !

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★ 5

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★ 5

Great care when you need at anytime thank you!AAAAA+++++

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★ 5

Great place. Love PA Spencer Fleek! ❤️

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★ 5

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★ 5

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★ 1

Tengo 10 años haciéndome Mamografia y jamás he vivido una experiencia como esta es increíble que realicen una Mamografia en un carro móvil estuve a punto de irme si nunca te ofrecen protección para tu tiroides si la pides te la dan asquerosamente sin una protección ósea todo el q llega y pide esto se lo dan y luego lo guardan en una gaveta no le ponen un forro nada se me olvidó quitarme los aretes me di cuenta cuando baje de aquella cosa y la persona que me lo hizo ni me lo dijo que decepción siempre me he atendido aquí sin queja pero no estoy de acuerdo con este método

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★ 5

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★ 5

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★ 5

Have been to this clinic several times. Have always been impressed by their service and professionalism. Will continue to use this clinic as well.

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★ 1

A 12 year patient with southwest medical. In 2021 I received guardianship of my newborn granddaughter and have had her with Southwest medical throughout the past 4 years. My granddaughter and I became very ill so I decided to visit the urgent care. I was able to be seen but the receptionist refused to see my sick granddaughter saying that I needed to show documents that i have guardianship over my granddaughter. I was able to pull court documents from the children court website but still the receptionist said they had to be printed out and they couldn't do it, being sick and weak diagnosed with a upper respiratory infection i just didn't have the strength to do all that! Southwest medical urgent care this is ridiculous and a company that i have trusted my family with for over a decade this is very disappointing and that any place would turn away a sick child and makes me reevaluate rather im under the right medical clinic.

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★ 5

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★ 5

The doctor at urgent care, Dr. Bryan A. Croft was very professional and he did everything on his hands to help mi mom.
He take the time to explain about some details to keep her away for dehydration and to keep her kidneys right

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★ 1

Staff very unprofessional. Will never visit this site again.

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★ 1

If I could leave zero stars I would. Me and my son were both diagnosed with flu, the provider that saw us was excellent. Very professional explain everything and even swap us to make sure we didn’t have anything else. Also provided with meds for flu and antibiotics just in case. Now my husband is getting sick and you would think since we both been diagnosed he would get the same treatment. Nope he gets to see this PA called Deanna St Cyr, he been sick for few days now. She tells him oh no you be fine, in fact, since it’s been awhile I don’t need to swap you or give you flu medicine. Apparently since he is a big man he can handle it. How does she know that? She doesn’t know anything about his medical history and won’t since she didn’t do her job. Just gave him steroids and said you just need to ride it off. People like this is the reason why germs spread because you’re too lazy to do your job and prescribe the right medication. What’s the point of coming to the urgent care if you’re just gonna rip people off. Very disappointing if you don’t want to help people find a different job. I wouldn’t recommend her to anyone, what a shame to Southwest medical.

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★ 5

everything went well and it didn't take long

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★ 1

Disappointed with the customer service of a female nurse(?) in the cardiology dept, was trying to book my appointments with the scheduler and the nurse lady was hovering around, needing something from the scheduler. I had difficulty trying pick a time because of work but I feel the nurse lady hovering the scheduler was adding pressure to get me out of the door. Not sure if she was having a bad day or a long day but I did not appreciate her hovering or her tone when told me to use a different exit. I did not catch her name but she had black hair, glasses, and was about 5’ 4”/ 5’ 5” - I try to be as understanding as possible, especially with healthcare professionals- but I believe she could have handled the situation a lot better.

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★ 4

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★ 5

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★ 5

Great Experience. Easy check in and very minimal waiting time. Everyone was nice and at tentative. Dr. Fleek was great! He had a nice sense of humor and he really cared about helping me!

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★ 1

2017/The lady at the check in was friendly
but after that it all down hill. The doctor was horrible. Her exact words to me was I don't give out antibiotics to anyone and I am sick my self. I felt like who is the patient here.
I am still feeling terrible heading to my doctor in about an hour. Since I know I follow up with my primary doctor because she didn't tell me to and I feel the same as when I left this facility.

I will never walk in this place again

one more thing I had a temperature of 101 the take in nurse that took my temp just put her nose up in the air and shut the door.

I should of walk out of the facility with no temperature and feeling better. That was the worse service ever.
😱
4/22/2025 Can't believe I already had a a review and I see nothing has changed since 7 yrs ago😵‍💫
I went in because my fingers were numb,my body was in pain and both elbows hurting.
I was seen by"Diana Lombardo" she asked me wants wrong with me🫤I started to explain myself pain and she said yes it seems like corporate tunnel 😡she was basically just taking my words and coming up with a solution.I walked in with pain and walk out with a bill and pain🤬No solution, but two weeks after that unnecessary visit!!!!! I went to the hospital a was submitted to summerlin hospital 😤I was blessed 🙏🏼

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★ 1

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★ 3

I googled if Southwest takes blue cross blue shield insurance. It stated that they do, so I went in, I waited in line for a while for nothing because they don't take it. If you have blue cross, don't bother coming here.

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★ 5

Always friendly staff! This is a 1 stop for everything you need to get done! This place is amazing!!

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★ 1

ZERO STARS - I had a thyroid scan done in June and the results took until Thanksgiving to get to my doctor. I kept calling looking for them and they couldn’t find them, they don’t care, very unprofessional and mean. - useless!!!!!!
They send me a collective bill from October in August for $860 and demand that I pay half immediately. They should send bills more frequently for people to be able to pay regularly.
Absolutely the worst.

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★ 5

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★ 5

This place is great! I've been coming here for years. The urgent care is one of the better ones in Las Vegas. They have the capacity to handle things more serious than a typical urgent care.

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★ 5

They are open 7-7 daily! If you need a X-ray go before 5pm. And overall, clean, nice staff and no wait time usually

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★ 1

Zero stars! This place is worst than the hospital. They have a FALSE advertising website with claims of 10minute wait times. You get there and are waiting over 2hours! I waited patiently until my patience ran out. Over 2hours on the waiting room, one nurse (not even an MD!) on staff and still waiting in a room full of sick women, children and even babies!! When advising the reception clerk about their deceiving website and showing him the false 10min claims ---they know all about it --yet think it's OK! When asking how much longer to see the provider, the nurse says "if u have to go, just go and come back another time" Oh is that so? After taken my $$ and reception quoting a max of 45 min time upon check in?. I walked out of there without getting any service and them taking my $$ and then billing my insurance for more $$$.
I will never go back to this lying, deceiving "urgent" care, they have NO SENSE of urgency.
They also do not provide any flu tests including covid!! What kind of clinic is this??! Wasted 3 hours of my time, feeling sick in a room full of other sick people.😡

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★ 5

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★ 1

I’ve been going here for years, my latest visit was the worse visit. Doctor took less than 5 minutes in my room didn’t listen to anything I was saying. Absolutely the worse experience

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★ 5

Tuazon MD,Mitzilene is very good doctor to me she Care and she have time to explains my Illness she gave me great medicine I thankful and blessed to have a good Doctor like Miss Tuazon ❤️ 💯 percent guarantee Basis for my Experience Doctor Tuazon is great for you.
God bless.

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★ 1

This rating is directed at the technician, KIM. Date 7.18.24 (3:15pm Appt.)
After waiting 30 mins after the original appointment time, my mom finally got called. (Pelvic Ultrasound/Exam)
I usually go with my mom and wait in the waiting area in the back. My mom sometimes gets confused and I guide her back, if necessary.
I have never had an issue before.
As I started walking through the door, KIM had asked if I needed to come with my mom because she doesn’t speak English.
I said, she speaks English.
I had told her I usually go back there with no issues.
She said “ well, it’s “my” policy and you can’t come with her.”
Not sure why she had the Attitude that she did, but it only made me question her alone with my mom.
Unnecessary and very unprofessional.
After my mom came out she was upset because she said that during the exam she started to bleed and afraid KIM may have injured her during the process.
I am writing this in case any issues that may arise and use it as proof, IF necessary.

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★ 1

This place is a joke. My doctor acts like she cares when you are in the room but immediately when you leave they’ll ignore you if you need to get ahold of them for anything else. I’ve tried to get ahold of my doctor now for over a week. The nurses I’ve talked to are extremely rude and don’t listen to what you are saying. For someone that has to deal with a disease that already gives me trouble - this doctor and her nurses make it even worse. Unbelievable. It’s sickening. I can’t wait to go elsewhere.

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★ 1

Went in and they said I need to come back later for a referral for a MRI. Went again later and they told me they don’t do such referrals. Total waste of time and money.

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★ 1

The physician called out sick and they didn't bother to leave me a voice mail. Why would anybody want to go here for this kind of service. They don't care about you! Customer service was mediocre.

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★ 5

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★ 5

I had a great experience with PA Lide! She was able to talk to me about birth control options and was very eager to help me and answer any question I had. She did an amazing job at calming my anxieties about the Nexplanon removal and replacement procedure. Truly deeply appreciate her work and how she treated me.

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★ 5

I visited the urgent care on a Saturday afternoon and although the costs are steep I thought the speed of service and the quality of the doctor were exceptional. I have nothing negative to say here. 5 stars all the way!

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★ 4

I've been here for scans. No complaints, unsure of the urgent care part

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★ 5

Love this place. Everyone so friendly and caring. Highly recommend!

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★ 5

The staff here is fantastic and they assist patients with care and urgency. PA Bryan Croft helped get me better in no time at all!

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★ 5

Free parking with handicap access. Parking lot is neat and clean. There is an Urgent Care inthe building. Automatic glass doors at entrance. Two story building with stairs and elevator. The office was neat, clean, organized. Samantha the receptionist was excellent. She was very friendly and patient which made check in easy. I appreciated that she ingormed me the doctor was running late and there were two patients ahead of me. The doctor was professional, knowledgeable and thorough. She answered all my questions and provided analysis details. I felt relieved after the consultation.

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★ 5

Amazing

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★ 1

High turnover of employees. Very uncaring staff, especially in specialties. Unfortunately a few employees who left there made it clear in my visits that they were unhappy with SMA. It’s very disturbing what this company does. Maybe it’s healthcare here and across NV that doesn’t have time for a patient because they run people through like cattle. Three years with no help or resolutions. Time to leave. Good luck to the rest of the cattle.

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★ 4

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★ 5

One of the best urgent care we have visited.

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★ 5

Fantastic staff, Doctor’s, PA’s, NP’s & nurses. Everyone here from the time time you walk thru the door to the time you walk out is kind & caring. The medical staff is fantastic. I always get taken care of quickly & appropriately. I highly recommend this location. Thank you so much SW MED URGENT CARE!!

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★ 2

Today wasn't good, asked this young lady a question about the Hiurs of operation 🤔 Urgent care, Her response it's not my job and I don't no. Wrong it is your job to no this about the Company that Employees you 🙄 😒

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★ 5

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★ 5

I’m giving this facility 5 stars because of one person in particular, Danny Boylan APRN. I was seen quickly upon my arrival and taken to a room. Danny Boylan was assigned to me and he not only listened to my concerns he made me feel cared for. After discussing what treatment we would be doing, everything was done in a timely manner and then I left the facility. While I was driving home, Danny Boylan called me with the results from one of my tests and told me to go to the emergency room right away because I needed further treatment. I was upset hearing this news and he was so kind. The next day I received a call from Danny Boylan, checking in on me which I greatly appreciated. He’s a great asset to this facility and his profession. Thank you Danny Boylan!

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★ 5

Came In for covid. Got all the right meds take my insurance. Kind and a hot doctor. That's just a plus for me. Lol I usually hate going to urgent care, really they give u the run around. But not this one, also it was quick and painless.

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★ 5

Clean friendly. Professional

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★ 5

Had a great experience. Thank you

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★ 5

The doctor I saw today I felt comfortable with after being iffy which I am with every new doctor or PA. He answered questions gave his opinion and just made me feel at ease. I’ve seen Pa’s too who were good. Friendly staff too.

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★ 5

Quick polite service. No hassle and I'd go back if I need help with a simple medical ailment. I was happy both times I was there.

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★ 3

PLEASE FIX YOUR TIMES. Took my son with a fever here around 6:30pm and closed

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★ 5

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★ 5

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★ 5

Real Quick Care.. was in and out in 30 mins.. nice caring staff..

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★ 5

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★ 4

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★ 1

Horrible we have appointment on September 19 to do eeg they call somebody else of us. I ask the receptionist what's going on so he check it. Someone came out and said there was a glitch in their system and will try to see us. After waiting for an hour a lady came and apologized saying that they won't be able to see my mom whose 90 years old and said we have to see her another day.

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★ 1

I chose this place because it is closer to my unit. I have been living in Vegas for 17 years, and every year I always get sinusitis infections. However, instead of giving me medication to fight the infection, they tested me for COVID due to the similar symptoms of cold and flu. They did not prescribe antibiotics and simply told me to go to the pharmacy and get Sudafed. I feel like it was a waste of my insurance money. They called me back and said I am negative for COVID, but when I asked if I could have antibiotics prescribed, they told me I have to come back for a reevaluation. I don't understand why I need to come back when I have the same symptoms as when I first came in. It would mean paying another $20 co-pay. I do not recommend this place. I should have just gone to UMC Express like I always do. .

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★ 5

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★ 1

Was told they are accepting new patients and they accept my insurance they had me change everything over and when I called the next day to make the appointment they said they don’t take my insurance anymore and not accepting new patients this place a joke

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★ 5

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★ 5

Me gusta este lugar profesionales un poco caro pero vale la pena , fui un día de urgencias pues ya había ido con otras clínica por un dolor en mi estómago y nadie me encontraba que era y allí me encontraron peritonitis gracias a un Emoraid todos muy profesionales 👍👍

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★ 5

Always polite and quick to get you in.

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★ 5

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★ 5

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★ 4

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★ 1

Please asked the guard kindly smile and be courteous people are sick. the reason they come to this place. She doesn’t need to be sarcastic when patient asked question very rude .

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★ 1

My brother and I were verbally accosted by another patient, and as punishment, they canceled the appointment I've been waiting WEEKS for!!! Never use southwest medical!

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★ 5

This urgent care is just fine, the good thing about it they have everything in one place, the staff and doctors really helpful and fast , god bless you all.

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★ 1

Very unprofessional, all four women that treated my boyfriend. I have never seen anything like it. If you don't like to help and listen to people or patients. GET A NEW JOB. If you are thinking about being treated here, drive a little farther and go somewhere else. I'm STILL in shock.

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★ 5

Thanks guys allways so great 👍

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★ 1

I just called the general phone number to ask the cost of an initial consultation without insurance and was told that it would either be a $224 deposit or another amount based on my conversation with the receptionist at the front desk. I held back my frustration with this cloak and dagger b.s. with the phone representative, because he's just passing along the information provided by Southwest Medical. It is absolutely absurd that I have waste my time hunting down and driving down to find out the hidden price of a consultation. I even disclosed the general nature of the issue with the phone rep to see if I could get some clarification, but he stated he didn't have that information. I would have to drive down and get the disclosed by reception.

I can't wait until universal healthcare gets instituted and the current medical system no longer has the power to waste our time with hidden pricing lists. It's going to be sweet when this monopoly ends.

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★ 5

Wonderful

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★ 1

Waited for over 45 minutes after scheduled appointment and had to leave without being seen by the nurse. Thats why they charge first.

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★ 5

Pretty streamlined now at least at this time

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★ 5

Very nice people very professional.

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★ 1

I came here today together with my wife and my children to get check up by a doctor because we have flu like symptoms. I asked the medical biller if they have doctor inside. He said yes, after I got set up and charge for a total of $90 for 3 of us. A nursing assistant talked to me and told me that there was no doctor only NURSE PRACTITIONER. Even though I requested for a doctor. I immediately refunded my money. It was a waste of time to check up by NURSE PRACTITIONER. I had a bad experienced that I was assisted by NURSE PRACTITIONER and not prescribed me proper medications to my flu like symptoms I came back twice and assisted by the same NURSE PRACTITIONER and my conditioned became worse. Im luck that I had a PPO insurance and I went to different medical clinic. The prescription of a doctor was really good compare to wannabe a doctor NURSE PRACTITIONER! No doctor big income to medical provider. Scam likely!🤬

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★ 5

Friendly, courteous nurses and doctors that listen.

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★ 5

It is a good place. Good doctors take care of you immediately. You can wait 5 minutes maximum when there are many people, 10 but it is fast. There are good doctors.

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★ 5

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★ 5

It's great.

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★ 5

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★ 2

Girl at the front desk is very rude, condescending, and combative. I mean people come here to get help not be disrespected and dehumanized

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★ 2

THEY DONT CLEAN THE ROOMS. I left my charger in the room turned around right away to get it and they said they had already moved another patient in there. These were small children and they moved them into the room I received a vaginal check up in less than a minute after I left. I didn’t even leave the building. When I asked how they moved someone in so soon and did they even clean the room they just told me the patient probably took it … I was more concerned about the fact that they moved someone in the room without even cleaning it.. that’s disgusting. Staff was also very rude and didn’t answer all my questions. I’m never coming back!

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★ 5

My son was sick with vomiting and diarrhea, since last week I have been calling his pediatrician and they only tell me, we do not have appointments, take him to the emergency room, after being so sad and desperate, I called Southwest Medical to explain my situation, I told him that please give me an urgent appointment, he put me on hold and then told me that he had an appointment in this place at 2:00 pm, the truth was that the wait was very fast, not even 5 minutes waiting, the nurse and the doctor were very kind With my son, I'm really happy, I recommend it to all moms...

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★ 5

Wonderful, wonderful staff, short wait time, very clean and prompt. Very informative about procedures and clear about payment. Stephanie and Yolanda were frickin awesome, as well as the ladies at the front desk. Even the security guard was nice. I would definitely come here myself and trust them enough to recommend family and friends.

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★ 2

I had my experience here foryself and for my son today, I was not thrilled I took my son to urgent care right at 7am and the woman at the registration was rude and not caring g of the situation of my son and his potential ear infection. It's overwhelming g know these hospitals have no empathy or compassion for the fact of I surance being available.. we have insurance but they rlrefused to accept the three insurances we have. Flat no we do t take them only this and only straight that.

It's getting ridiculous judgement is being g placed based on the type of I surance you Carry or even have paid for. This location has too much judgemebt enough based on insurance. I wouldn't go back if this continues for this location. The result for this early morning visit for 7 years is now tye ER instead of urgent since this location refuse to accept what's available.

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★ 5

Short wait times, friendly staff, clean facility, and overall highly recommend.

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★ 4

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★ 5

In. & owyt no issues

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★ 5

Very clean. Friendly staff

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★ 1

Do not come to this location! My appt was at 11:20, I walked in exactly on time. There were 5-6 people in the check in line with 1 person checking everyone in. When I made the appt I was not told to come in early due to long lines. When I finally got checked in 20 min later they said they couldn't take me in because the doctors were going to lunch & asked if I could come back at 1:00. My appt was just to get a refural to an allergy specialist. Wouldn't take very long. I came back at 1:00 already checked in from when I came before, so I went & sat down. 20 min go by & my name hasn't been called. Then an hour goes by, I finally asked one of the nurses what was going on & that my appt was an hour ago. They told me I was in the wrong waiting area. So not only did they reschedule my appt but they sent me to sit in the wrong waiting area! Sucks because this location is the closest to me!

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★ 5

I love this clinics they are the best in las Vegas

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★ 4

I just want to thank APRN Denisha Lang for being my awesome Cardiologist for the past 3 plus years. She always ask me how I feel, if I need medication refills, and compliment me about my exercise activities. Thank you APRN Lang.

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★ 5

Dr. Yamata was very kind, professional and polite. It was worth the wait time to see him

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★ 2

I've been coming to this location for 2 years, Dr. Pan is amazing, but Dr. PA Belove has been the most uneducated neurologist I've ever worked with. Every question I had about my condition, shes responded with "I don't know" or completley avoids it. Also since working with her, I've only been pushed medications that don't work. Whenever I express this concern about it, I'm told that it will work if I just " up the dosage" and it never works. Its a lazy tactic and ive still never been told what my condion is exactly and im left in the dark about my treatment. Belove has been a pill pusher, and I don't feel cared for under her care. Lastly, she's just been generally rude whenever she sees me and I always hear her sigh right before she opens the door to see me. Then whenever she comes in she looks at me up and down, and i feel super judged for how i look the whole visit. If i ever have an opinion that goes against hers, she makes me feel like im wrong and Im not allowed to make my own decisions about treatment. She may have a smile on her face, but obviously doesn't enjoy or respect her job, and I don't belive any of this aligns with any SWM values. I love SWM and have never had a problem, but this Dr's gotta go, poor decision hiring someone like that.

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★ 5

I've been coming to this location for nearly 10 yrs... I want to say. Ya lose track of time ya know?

Every visit has been a positive one. Yes they get busy, show up 15-30 min prior to your appointment to get through check in and the rest is a breeze. Staff has always been pleasant, kind and understanding.

My mom visits here as well. I bring her to help cope with her anxiety. Even during quarantine it's been an all around good experience.

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★ 1

I called this facility to ask about asthma problems. I wasn't able to breathe very well even after a nebulizer treatment. I was transferred back and forth to Aetna help. Then to nurse line. Someone picked up the phone but did not answer. I waited 10 minutes and someone hung up the phone. Thankfully I didn't have to drive to urgent care or call 911.

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★ 4

I have a lot of healthcare concerns, and these people help me sort it out.very happy.

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★ 5

Great place. Very friendly & professional.
Clean. Will definitely be back when in need of urgent care. Wait time was less than posted online

Source: Google

★ 1

I brought my daughter up here to get a face XRAY, immediately referred from another location. We got here around 5:30. We stood in line for 20 minutes waiting to check in. They knew we were on the way from the other facility. As soon as we checked in, they said the XRAY tech had to go home at 6 pm, so they didn't have enough time to see her. Now I am on my way to a third location since they basically just kicked us out.

Source: Google

★ 1

I wish I could give less than zero stars. They are the most unprofessional and rude practice around. I tried to make an appointment with my doctor when my blood wood showed an acute case of pancreatitis. They refused to make me an appoitment with my own provider less than three months and instead sent my insurence company a Divorce of Care letter flat out lying that I ma verbaly abusive and a danger to staff. Not only a flat out lie but libeal since they put it in writting. I have called and am being spoken to as snotty as possible by their PT Expirence who are refusing to tell me whom I can discuss their mistakle with to get it reversed. They are the poorest excuse for a medical practice as I can think of. If someone from the corperate office actully has the guts to contact me and fix this i'll wait but i wont hold my breath.

Source: Google

★ 1

Absolute nightmare! As soon as I can move from this incompetent group I will. I have even had Dr's and nurses who work there tell me it is a disgrace.

Source: Google

★ 5

Great care and every one was so kind. Every time I had to come here 👍

Source: Google

★ 1

I can't seem to get in contact with the office no matter how many times I try to call, or at different times or days. The first time I was trying to get in contact with the hospital about my appointment, which I had to reschedule since no one told me about the location. And now I have a question regarding my ear, not wanting to go in for something unimportant I wanted to ask about it to make sure it was something normal. But since I can't get in contact with anyone I can't figure out if it is an issue or if I am just being paranoid.

Source: Google

★ 1

What a joke. I went to urgent care yesterday with excruciating pain in my foot that I am sure is a stress fracture. First, the xray tech MADE ME WALK to the xray department and back, barefoot and limping. No wheelchair. When the xray was "normal," Dr. Kane did his best to tell me nothing was wrong. When I argued that the PAIN and my inability to move my toes suggested that SOMETHING IS CLEARLY WRONG, he copped an attitude. He finally, reluctantly admitted that stress fractures are rarely detectable on xray. So, my next and only option is an MRI my insurance won't pay for. I was expecting to be discharged, in the very least, with a walking boot and something for pain. I had said that my pain, when walking, was an 8 on the pain scale and that I had been taking 800mg of ibuprofen but it wasn't helping. My job requires me to be on my feet for 8 hours a day. What I got was a prescription for 400mg of ibuprofen. That is the equivalent of 2 over the counter Advil. No boot. Nothing. I begged for something stronger (specifying that I did NOT want narcotics since he was treating me like a drug seeker) so he upgraded to Meloxicam. Dr. Kane, you are a joke. Try LISTENING to your patients instead of stroking your own ego. Jerk

Source: Google

★ 1

To whom it may concern, I went in on 7/13 /21
Was not feeling well doctor told me was probably allergies get some over the counter medication ,I did. ,they gave me a covid test came back negative sent home DR EDDIE MATHIS MD
On 7/17 /21 returned to urgen care still not feeling well coughing running nose sore throat. Seen by Dr Kirk Yamato Md said same thing take over the counter med ,
Next day I was so bad almost took a ambulance. Was taken to DESERT SPRINGS HOSPITAL. ran test blood urine ekg chest X-ray. Breathing machine even gave me medication there for my cough Doctors said I had Bronchitis and to rest. Gave me a few medication breathing inhaler , and took a covid test again.
To be safe. Was well taken care of. At Desert springs hospital ,
So I’m writing to urgent care. To ask why I was not taken care of. Feel like I diagnosed wrong.
And by two of your doctors on 2 different days.

Merlin v Deyro jr

Source: Google

★ 1

I had been diagnosed and treated for my broken my back. I was diagnosed with Unstable fracture
L1 Compression fracture
Loss of veterbral height 3mm
Retropulsion

The hospital would not let me leave without a specially made body brace and a walker. I was told not to take the brace off for 3 months, follow up with doctor, get into a pain management doctor.

I went DAYS later to Nurse Practitioner Amy McIntyre for my follow up. My husband and I were exhausted. My 55 year old husband has a bad back, and hurt it worse from helping me up and down so much. He had not been sleeping well due to taking care of me. I could not even go to the bathroom by myself. We both hobbled in and were completely disrespected by Amy. She kept making comments about how I looked like I was on drugs. Literally every time she made the comment, I told her that I had just checked out of the hospital and was still on morphine pills from the hospital. She had my records that confirmed that. I was honest that I had done legal medical marijuana prior to going into the hospital. Because I broke my back and only had Tylenol to help the pain.

Amy told my husband and I what happened to me was “not that big a deal”. She literally questioned why I was even wearing the back brace (that the spine surgeon said I could not remove for 3 months). She said normal people just leave that stuff at the hospital. She questioned my walker. She made a comment that it was all “a bit much” as if I was just faking everything. She was seriously annoyed with that I was wearing a brace and had a walker. Zero compassion. Just rude unnecessary statements. She said I was young, and should not be in much pain. She refused to even acknowledge my dark skinned husband at all. Would not even look at him, when he tired to explain the horrific experience I was going through.

She then forced me to do a drug test....I told her my husband had to help me sit on and get up from the toilet. That it was very painful to do. I really wasn’t happy that they had just let me go to the bathroom, then said I needed to do it again for the drug test. It kept me there and in pain longer. Especially when I have no illegal drug history and I admitted exactly what I was on and why. I said I did not want to bother doing it, if she was going to refuse anything based on the legal marijuana. She said she would be fair. Once she got the results...she refused all pain management. She refused to even refer me for pain management. The hospital said I needed it..and she refused. She instead labeled me an opioid drug addict. From what the HOSPITAL legally gave me. I have NEVER tested positive for opioids in my life. Now I have on my record that I abuse opioids. She literally punished me for going to the hospital for medical treatment. Not only that, but she put in my records that my husband also appeared to be a drug addict. My husband has heart failure, just got over colon cancer, has diabetes, sleep apnea, arthritis and a bad back...he could not be a drug addict even if he wanted to. Illegal drugs would kill him with all his health conditions. He has never failed a drug test in his life...but there it is in black and white. The dark skinned man, must be in on it with me. Because Amy thinks and writes it.

I went through weeks of physical and mental torture. I was passing out, blacking out, had screaming fits, lashed out at those I love over the pain. I was having panic attacks. I couldn’t sleep. I just went to another spine surgeon this last Monday 3-1-21. Because of what Amy said, he didn’t personally give me any pills. He was questioning me. He ultimately told me this was 3 month recovery to heal the bone, told me to not take the brace off, and referred me to pain management. I finally went completely suicidal from weeks of this. My husband and roommate stopped me.

I finally went into my regular doctor yesterday 3-4-21. She was horrified for me. She knows me. She knows I never failed a drug test like that. She got me help finally.

Source: Google

★ 5

I had my second shot of Covid vaccine today at SWM Eastern location. I must say it was a very organized process and very efficient. Everyone was very friendly, helpful, and professional. I would like to thank each and everyone for their hard work and dedication.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

They have the COVID testing curbside. Go to the entrance, they'll scan your temperature, copy your information and ask for your ID and insurance. They direct you to the north side of the building where there are 6 curbside testing stalls. Call the number on the sign, answer a few questions, then they come out and administer the test through the car window.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Wonderful staff today! Very patient with everyone. I visited the urgent care and was in and out fast. There was an unruly patient when I first walked in and the girl who screens for Covid was so nice to him even though he had a foul mouth. She was firm but in no way putting him down. I was impressed with how she was handling Mr. Wheelchair with no mask. I didn't see the outcome but it makes you realize that her job must be harder than most mentally. Every screener in every urgent care is doing a job most couldn't handle. We should all thank them more often.

Source: Google

★ 5

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★ 5

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★ 3

The nurses out front were so nice. The Dr. Was very rude and mean.

Source: Google

★ 5

Source: Google

★ 2

Everyone I came in contact with during my visit was professional and friendly, from the receptionist to my nurse to my doctor, Dr Park, until I got my blood drawn. I explained that I was a difficult draw and the first phlebotomist was unable to do it. The next one, a male although I don't know his name, went for a vein in my thumb. He went in deep, wiggled around the needle and told me to tell him "when I had had enough". After that first attempt he said I would have to try elsewhere and sent me on my way. He was rude, judgemental, unprofessional, and borderline hostile. Shame on you, random phlebotomist ruining an otherwise decent medical practice.

Source: Google

★ 5

Source: Google

★ 5

SWM -by far one of the best urgent cares in LV. After going to three different Urgent Cares for a new chronic issue sadly=/ The standard of care at the other clinics was absolutely horrible. Being in-between visits with the specialist with the current crisis I have to use urgent cares. If I have the choice, I'll pretty much always go Southwest Medical if I have an issue that needs medical attention from actual professionals. Thanks again SWMedical!! I couldn't thank the staff at this clinic enough!

Source: Google

★ 1

I must say I am extremely disappointed with my first experience here, specifically because of Dr. Kirk Yamato. Dr. Yamato immediately came in with an attitude as I tried to explain the pain of my headache. He kept doubting my legitimacy of my headache simply because of the fact that I'm "young." He automatically assumed that I get these headaches because I'm a young guy that goes out and drinks a lot. First and foremost, I've never met this man in my life so his assumptions are incredibly irrelevant and false. Basically throughout the whole appointment, Dr. Yamato didn't take my situation serious and prescribed me pills that specifically target nausea and vomiting, not headaches. After he left the room, I overheard the conversation he was having with a patient, who sounded like a older lady that struggled with her English. Dr. Yamato was being impatient with her and at one point mocking the way she talks by saying "You no understand?" This is my first and last time I'm coming here and I advise everyone to avoid this quick care.

Source: Google

★ 5

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★ 5

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★ 4

Source: Google

★ 1

Was here yesterday. The lady knew they couldn’t take Blue cross blue shield Medicaid. Yet she took the time to waste my time and still had me go do a triage and than not seen. Not to mention I was there for a miscarriage. So thanks for all the help. Never helped me in the end sent me else where.

Source: Google

★ 5

Wonderful facility and staff for urgent care. Thank you for your care over the years.

Source: Google

★ 5

Everyone is so nice here

Source: Google

★ 1

I had an appointment with my dr who ended up being so concerned with my condition he asked me to go to this urgent care for imaging. I have what is likely a respiratory infection and they sent me out of this clinic telling me it was "just asthma". I've had asthma my entire life. This is not just asthma. They did my xray before my pregnancy test came back and sent me out the door 5 minutes after my imaging was done. Then they tried to prescribe me a medication that is on my allergies chart. This was not only a waste of time but was negligent in my opinion. I will never go back to this clinic.

Source: Google

★ 1

Source: Google

★ 5

Excellent Service at the quick care. Very nice people

Source: Google

★ 1

Dont go here, these dummies will have you sit and wait just to tell you that they dont take your insurance, insurance should be taken EVERYWHERE regardless what the issue is

Source: Google

★ 1

Nothing more frustrating than dealing with ineptness. Yesterday I was scheduled for a procedure. I check in and hand the person at the counter my insurance cards. She proceeds to inform me there is a $50.00 copay. I have no copay. My insurance covers 100%. I am not going to stand and argue with this person so I leave. My caregiver takes my insurance cards and discusses the issue. Finally the unqualified worker realizes her error and agrees that I do not have a copay. This is just one example of the many issues I have had with as
Southwest medical.

Source: Google

★ 1

Worst experience. Do not waste your time. Receptionist and nurse seem nice, Doctor is a joke. Waiting room is empty, and still took over an hour for a doctor to come in, say I’ll be fine, and prescribe me a medication I have in my bag already.

Source: Google

★ 4

Decent place but not enough information given about how to check in for early appointments. I had to goto 4 different windows. To find out where to check in and they wernt even ready for people to check in yet for an appointment 15 mins later.

Source: Google

★ 3

The wait time is always bearable, Ive never waited longer than 45 minutes. The Drs seem to listen, but most of the time offer referrals to Drs that have no availability for almost a month so Im still dealing with the discomfort I was seen for almost 3 weeks ago. These Drs seem kind but not educated enough to provide urgent care. Similar to many Vegas clinics and hospitals, it looks dirty-not the case when you walk into the newer facilities in Vegas.

Source: Google

★ 1

Source: Google

★ 1

PCP's don't do a Metabolic Panel for new patients. I had to heavily suggest to my doctor to get one (years ago), and now my new PCP found that I have Chronic Kidney Disease, that could've been monitored more if I had more panels done (only 1 was done, but it took severe pain to get it done back then).

My fiancee's sister (who's a chronic smoker of 8+ years) just went to see a PCP a few months ago, and her PCP said "I don't think you need one". Since when does a PCP think a patient (especially a smoker) doesn't need a panel and blood work done.

(Don't get me wrong. The staff is literally The Best, friendly as can be. But that doesn't gloss over the neglect to do Basic Blood Work). this also may be because she is, and I was, a Medicaid Recipient. (I am changing some of the time/year references in this comment for anonymity purposes).

Source: Google

★ 3

Source: Google

★ 2

The staff is all very nice. But they don't do anything except hand out a bunch of referrals. Absolutely no help.

Source: Google

★ 1

Wow. Malpractice what?

Source: Google

★ 5

I was helped with such care. By all the staff. Urgent Care visit. Thank you all.

Source: Google

★ 5

The staff at this location are amazing. Much love to you folks😃 Dr. Andrews and Dr Tauzon are amazing doctors and restore your faith in the medical field. All the staff, from the front desk, to the nurses and back of house folks are friendly and genuinely caring. The East side loves you!

Source: Google

★ 5

Great place

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★ 1

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★ 5

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★ 5

Excellent I which I could keep using them!!!!!

Source: Google

★ 1

Wow. Sorry I didn’t realize that this office closes at 6:58. I rushed to get to this urgent care and the security person rudely says “closed” like first of all you guys don’t close till 7 and I got their 2 minutes till then. Technically you’re suppose to let me go through but whatever. Never going to this location again.

Source: Google

★ 5

Source: Google

★ 5

I went to this clinic today at urgent care. If anyone would like to see a doctor please see Dr Bibi Omar she is a spectacular practitioner. She knows exactly what she is doing. She will definitely explain and make you understand what is the problem in your system and why are you sick. It is so satisfying to speak to someone who is not in for your money but is all there to make you feel good about yoursef. It is amazing to see Dr Bibi Omar to take care of us.
She treated my son very well, she never passed any negative comment or make me feel different with all other patients. I wish alot of doctors would stop being racist and treate patients kindly and with respect. Thanj you so much Dr Omar for taking care of us genuinely.

Source: Google

★ 1

I will be switching offices due to the incompetence of this office. You can never get an office personnel it’s always the call center and they can NEVER get the message correct and in doing so my daughter missed her medication... this is not okay and is unexpectable!!!

Source: Google

★ 2

Never in my life have I been compelled to write a review on a medical facility, but something must be said after the experience I endured the other day.
After my 1-year-old daughter was diagnosed with a respiratory infection, my 69-year-old mother and I decided it was best to go to Urgent Care to get antibiotics for our own infections  contracted from my daughter. We arrived around 6:00 p.m. and everything was fine. The staff was fine, and I had visited this location once before and had no issues, so that is the only reason why I am giving 2 stars. Dr. Kirk Yamato entered the room surrounded by a dark cloud of negativity. My daughter had wandered behind the door, and as I was pulling her out of the way, he scowled at her. When he asked me how long I had been having symptoms, he was visibly annoyed that I couldn't remember the exact day it started. He began the exam by basically shoving a light into my ear, grabbing my face to turn my head so he could shove the light in my other ear, looked in my nose, looked at my throat, and checked my breathing and heart rate, all of which took less than 10 seconds. He then tells me I don't need an antibiotic because most of it has cleared. My mom, who witnessed this interaction, told him that I do need it because I am going out of town in 2 days, and we also want to be sure that we don't re-infect my daughter once she is finished with her antibiotics. He condescendingly said that we can avoid spreading infections by washing our hands. Really. That's all it takes, right? I got my prescription anyway. I then had to witness him manhandle my mom the same way he manhandled me. My mom asked him twice if he was the only doctor there or something and he ignored her. My 5-year-old son, who loves talking to people, gave him a compliment, only to be ignored. Once he left the room, and a nurse entered with our prescription paperwork, the darkness of that doctor faded and light reentered the room. The experience with that doctor left me feeling dehumanized. I later researched and found that all reviews that had his name were negative, including those from his former state of residence. Dr. Kirk Yamato needs to be removed from Southwest Medical. He clearly hates his life choices and should find another field of work, preferably one that doesn't deal with customers. He is old enough that he shouldn't have to feel obligated to practice medicine just because his daddy told him to do it.

Source: Google

★ 5

I appreciate the care from this facility. They were nice to me even though I was a grouch because of major pain in my left knee. I was given some shots & went on my way.i thank them for listening to my needs & following through with 100% care for me. Thank you Eastern & Harmon Southwest Medical.

Source: Google

★ 5

Great Doctors.. Staff!

Source: Google

★ 1

I'm suing Southwest Medical for withholding my blood pressure meds, no medical facility may withhold life-saving medicines from any patient, I'm swollen from head to feet! Kevin Springer I'll see you in court!!!

Source: Google

★ 2

Staff besides the actual doctor are amazing.
Wait time was nothing.
Dr.Kirk Yamato was so quick to dismiss my pain and issues.
Better yet he didn't ask for all my symptoms just read headache for 10 days that won't go away and brushed me off. Told me to take more meds and keep my fluids going...Something just feels off I have anemia and have had low blood pressure before so I asked him to check my iron level or cbc he told me he would as he was leaving the room. Seemed as me asking for that lab was a bother to him. He ordered a pain shot which worked but I wonder how long it will last.
Thanks for seeing me, but I'll just find a primary care doctor who cares and takes their time to hear what the issue is.

Source: Google

★ 5

My experience was 100% (and then some) positive! From the initial scheduler (sorry can't remember her name) to the gentleman who rescheduled me (at my request, again sorry I don't remember his name) for my first ever CT scan... Wow! But it didn't stop there! Crystal who confirmed the day before (10/2/18) was so happy which is a thrill to hear over the phone and helpful! But it doesn't stop there! Tashay, the radiology check-in go-to individual totally made my day when we arrived! What a marvelously delightful woman! She went above and beyond (gluten free Tashay since the anonymous "google user" name might not be enough!) and hopefully she'll see this because she'll know the full story (very funny and personal)! And I'm not through because Cecelia, the CT tech, was wonderful AND on our way out Kaneshia provided a wealth of valuable insight for future facility use! Outstandingly clean facility and the whole experience has opened my eyes to a bigger, brighter Southwest Medical Eastern & Harmon appreciation!

Source: Google

★ 5

Fast service in and out

Source: Google

★ 4

Debbie Anderson, I thought the care was fine.

Source: Google

★ 5

I went to this urgent care this morning at 9: 15 , within five minutes I was called to the back, blood pressure, weight, and temp was taken, went to a room,talked to nurse, the doctor was only a five minute wait, I told her about the bad cold symptoms and that I thought I had something in my left foot, she examined my foot and lungs and ordered x-rays, I had three x-rays done back in the exam room, doctor came in and told me the results wrote me prescriptions and I was out the door by 10:15. I love this place, the nurse was fantastic I believe her name was Emmie and the doctor was Diane Lombardo. Keep up the great work.

Source: Google

★ 5

Dr. Carr??? Not sure how to spell her name. AWESOME BEDSIDE MANNER!! Extremely nice. Cannot wait to go see her again. Just a very warm welcoming and calm demeanor.

Source: Google

★ 1

Came here with just a sharp pain in my stomach. They took my money first then told me everyone who does the check ups left already so I'm gonna have to come another time and pay a second time because they don't do refunds! Now I have to go across town to get some blood work and now wait weeks for my insurance to approve another test when they all could do it in one place.

This doesn't make sense, i SAID I could come back any time but nope you have to spend money again cause its policy. DON'T GO HERE, they don't care, I've gone three separate times to this location and they always find an angle to rip good people off. Please take my mistake as a warning, i've always been treated by different employees and mostly all act the same. NOt caring, just doing the daily grind of a job.

Source: Google

★ 1

Wait time is over 3hrs in the quick care. DocotDocare good but needs way more staffing too handle the patients

Source: Google

★ 5

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★ 5

This review is actually for quest. This is the best one in Las Vegas. Besides being friendly and caring the phlebotomists always find the vein the first time.

Source: Google