★ 2

My father has been a patient of Dr. Wagner for a while, and we are pleased with his care. Dr. Wagner is great and thorough. The office staff, on the other hand, are rude and get frustrated when asked for help. My elderly dad was referred over to a pain management doctor and is dealing with severe pain. The pain management Dr. couldn't schedule until Dr. Wagner’s office sent over the x-ray and Dr. notes. I called Dr. Wagner’s office and spoke to a nice lady who spoke to me and said she would send them over. The next day, the office got nothing. I called back Dr. Wagner’s office and spoke to another lady who told me that they faxed them over the day before. I told her the office didn't get them and if she could send them again. This lady said I would have to give her the fax number and call back. I asked if she was able to look it up because the First Lady was able to. The office lady seemed frustrated and pulled it up and confirmed she had the number. Then, she proceeded to tell me it was already faxed and sometimes it takes days for a fax to come in. My pain management Dr. said a fax never takes days to come in and have her resend it. So, I call back, and with sounding annoyed with my request, she said she would fax them again. This morning, I call pain management, and they still do not have it. They checked the faxes and said they had no pending faxes and were thorough with checking. So, now, day three of trying to get my dad’s paperwork faxed, I call back Dr. Wagner’s office. I ask for an office manager. I am told there is none available to talk to me, but she could help. I start explaining the problem, and she's telling me the problem is we chose a Dr. who we were not referred to. So, I told her it's not true, and Wagner did refer him there, and the office even got the referral. They just need the x-ray and clinical notes. Ella, I think her name is, then all of a sudden gets upset, over talks me, and says due to HIPAA, she can't talk to me anymore even though her and the previous women had talked to me. I explained how the office talked to me the past 2 days, and how my elderly dad, who doesn't know how to do any of this, verifies it's okay to talk to me, would she finish up? She talked over me loudly while asking and refused. Now I'm angry because of the rudeness and inability for them to do a simple task. My dad gets on the phone and is struggling to understand what she's saying, so in the end, Ella says we have to go to the office and pick up the records, and they won't be sent again. Wow! This is a senior care doctor, and this is how they handle patients?! I definitely am thinking this isn't the care that represents Dr. Wagner, and I don't know if I feel comfortable having my dad continue at a place with such rude employees. And no office manager is available, so you're stuck dealing with Ella! Now I have to drive to pickup records and take them across town to another office. I would double think your office staff Dr Wagner because they definitely are giving your office a bad look.

Source: Google

★ 5

the staff at the front are excellent and s0 wonderful and friendly
Dr. wagner is excellent and takes the time to answer all the questions I have and explain all my blood and kab

Source: Google

★ 5

All of us in Iowa lost a great physician, she helped my family with caring, compassion and you have an exceptional primary doctor.

Source: Google