★ 5

Everyone was very friendly from the front desk to Dr Gori but Cecilia was my favorite, she helped me picked out my frames, she was very knowledgeable and wanted me to look good in what I picked.

Source: Google

★ 5

Very professional & courteous. Helpful with finding the right pair of glasses, even though I seemed to be difficult to please, they were patient with me. I was very pleased with this place.

Source: Google

★ 5

I had a wonderful experience on both of my visits, with Dynamic Eye Care, in N Las Vegas NV. The staff is very friendly and professional. They have a wide selection to choose from. Rafael, thank you for you kindness and your professionalism,
La Boricua

Source: Google

★ 5

My children and I went in for eye exams and the care we each received was superb!  Dr. Beaty explained everything clearly and I never felt rushed.  Also, our kids were grateful that she explained things to them like they were adults!  The office staff was friendly, helpful, and PROFESSIONAL!  We will be back!!

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★ 5

AUSTIN IS A HIGHLY TRAINED PROFESSIONAL. HIS KNOWLEGDE OF WHAT A CLIENT NEEDS & EXPECTS IS EXCELLENT. HE IS VERY PERSONABLE & HE MAKES YOU FEEL COMFORTABLE. DYNAMIC EYE CARE IS VERY LUCKY TO HAVE AUSTIN IN THEIR EMPLOY.

Source: Google

★ 5

Great customer service, Rafael is a great guy helped me out with everything.

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★ 3

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★ 5

I have been a patient of Jennifer Chow, O.D. for past three years. Her Dynamic Eye Care practice is first rate. Consistently experience a friendly and warm welcome upon arrival. The technicians that I have had test my vision, have been professional and thorough. They appear to enjoy their work! Dr. Chow is lovely, and provides an excellent recap of my vision test results, and any possible concerns.

Also, their optician services staff are friendly and professional

Highly recommend Dynamic Eye Care, and Dr. Chow!

Source: Google

★ 5

Excellent and professional service. I would recommend this establishment to anyone that is in need of eyewear.

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★ 5

Doctor Chow is GREAT!!! She’s always provided the best service. During difficult times and just the regular check ups. My wife and I highly recommend her and her practice.

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★ 5

Made an appointment for exam and new prescription glasses. Everyone there was friendly and welcoming. Dr. Chow was also very nice and very informative, helped me with my questions and diagnosis. Deion helped me choose my new glasses (they are tuff shoutout Deion) and Devin helped to used my insurance coverage as best as possible to get all the upgrades. Glasses came in 2-3weeks later and they also included a lens cleaner liquid and cloth. Overall experience was 10/10, I recommend to check them out and will be visiting again for another pair/exam in the future.

Source: Google

★ 3

They gave me the wrong glasses idk if it was the light or some but it looked way darker than it was and the lenses was way thicker than the glasses

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★ 5

I have been using Dr Chow for almost 20 years. She’s very personable and will sit and discuss all your issues . She is up on all the latest procedures and always.will make suggestions. You do not feel rushed. There never is any pressure to buy your glasses there. She has an excellent staff that know how to do their job.
Conveniently located in the Smiths Shopping Center.
This office is worth giving it a try.

Source: Google

★ 5

Very friendly and professional

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★ 5

Great and quick service by both the optometry staff and the sales staff. Austin did a phenomenal job and got me into some very nice frames.

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★ 1

Normal eye dr for myself and my kids, but was not allowed to schedule 3 family
Members for the same day eye exam. I’ll be looking for a new DR.based on this alone.
I could book my kids but not myself although I am the one bringing them.
Called back to cancel them the girl said canceled and hung up lol 10 years going there and NEVER had people act like that.
3 patients lost.

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★ 5

I ordered Silhouette Glasses , Spent about 3hours there , Waited 2 1/2 weeks, & got different frames
, not the glasses I picked out , got every Excuse they could think of, after an hour , THe Staff was getting rude , so I ended up Leaving, wouldn’t get
Dr.Chow so I could Speak with her. Extremely
Disappointed, Now I’m stuck with what I got
Not Happy 🤬🤬🤬🤬

Source: Google

★ 5

I recently moved to the area and was grateful to find Dr. Chow and the team at Dynamic Eye Care. Scheduling was easy, and both the in-person care and follow-up have been excellent.

Dr. Chow took a great deal of time with me, including thorough eye imaging. You can tell she genuinely cares about her patients. In speaking with her, I learned she's a Las Vegas native (and well-respected by my colleagues who absolutely adore her—and it's easy to see why).

The entire staff was incredibly kind and helpful. One of the team members even helped me find glasses that I loved, and they made ordering a year's worth of contacts simple and convenient.

A fun bonus: while I was there, I overheard other patients talking about driving all the way from Reno for their appointments, which says a lot about the reputation and quality of care here.

Highly recommend Dr. Chow and the Dynamic Eye Care team!

Source: Google

★ 5

I’ve been a patient of Dr. Chow for years, and I couldn’t be happier with the care and service I receive. Even after moving away from the area, I continue to see her because she is simply the best. My eyeglass prescription is always accurate, and she takes the time to ensure my vision needs are fully addressed. I highly recommend Dr. Chow to anyone looking for an optometrist who provides exceptional service and consistently excellent care.

Source: Google

★ 5

I was there june17, i wanna commend Austin for being so helpful for my son's eyeglass repair. Grateful for the care I was shown — highly recommend Austin. Care & Empathy 🌟🌟🌟🌟🌟

Source: Google

★ 5

I googled glasses repair and this place came up. Austin saw me and repaired my glasses for free. Definitely coming back in the future.

Source: Google

★ 5

I brought in frames wish were severely bent and doubted they could be fixed, but Devon straighten them out and they look great. He was courteous and very skilled!

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★ 1

Unquestionably the most embarrassing visit I’ve ever had in an eye doctor’s office. I’m in a power wheelchair paralyzed from the neck down. When I booked my appointment I let them know that. When I got there I was filling out all the forms and then got called in the back. After I answered a bunch of questions, I was asked if I was able to transfer out of my chair and I responded no. The woman helping me Brisa was kind but she told me that they wouldn’t be able to treat me because of their eye machine. I figured if Walmart was able to accommodate me in my wheelchair surely a company that specializes only in eye care would.. NO! I was wrong. So I asked to see the chair and the lady hesitated a little but I wanted to see what it looked like because maybe there was a way to move things around and make it work. They definitely could’ve moved some things around but chose not to. Not sure if it was laziness or just the fact that the office was busy. Being in a wheelchair is difficult already, but going out to appointments and being turned away is humiliating and a waste of time I had to take off of work. I hope in the future they will have a better system in place to accommodate people in wheelchairs! I have been in my chair for 17 years and this is probably the 1st time this has happened to me in a eye doctors office. DO BETTER PLEASE!! It’s 2026. Going into an office with people who refuse to simply “figure it out” is very discouraging! And when I got in there it was so crowded I didn’t even have a place to park and fill out my forms so I had to sit right next to the desk. None of the staff bothered to say “oh let me make some room for you!” They just continued on talking to each other. Horrible visit!

Source: Google

★ 5

Best customer service I have ever received. Very attentive and always willing to help resolve and issue. Very knowledgeable about products and services offered. If your ever in need of some good glasses see my friend Austin at dynamic eye care he will give you the best costumer services. thank Austin see you soon

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★ 5

I called to make an appointment and spoke with Natalie. She was very kind, professional, and helpful throughout the entire call. She made the process easy and welcoming. Great customer service!

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★ 5

Rafael was super personable and helpful throughout my appointment.

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★ 5

Very pleased with eye exam and new glasses. Used my 2026 vision insurance benefits. Courteous, prompt treatment and felt I could trust accuracy of prescription for distance glasses. I was treated with respect.

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★ 5

Dynamic Eye Care provided the best customer service I’ve experienced — the staff was friendly, knowledgeable, and made the entire process easy and enjoyable. Their superb expertise helped me find great eyewear that fits perfectly and looks amazing, and I couldn’t be happier.

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★ 5

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★ 5

Cecelia was fantastic! Very polite and knowledgeable. Helped my son pick out the perfect frames for his new prescription. Will be back 👍🏼

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★ 5

Excellence at its finest!!! The entire team is very, very professional, knowledgeable and caring. The vision of this business is drive. They drive for results hands down. Great team I applaud the entire workforce! I was more than pleasant to be seen by Dr. Chow. Great leader and leadership for the entire operation…

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★ 5

I've been a client at this place for a good 10 and a half years now. I've always had such a great time with all the staff. Everyone has been absolutely lovely, and I honestly can't pick a favorite, but Rafael really stood out with his amazing work and dedication. Thanks a bunch!

Source: Google

★ 2

First the reason it's 2 stars is that the doctor was fairly good. The sales staff for glasses everytime I try and give them another chance let me down.

First I bought glasses from them years ago. I believe the lense wasn't properly placed in the frame resulting in the lense cracking in the corner because of uneven pressure. Then they adjusted the frames ,and damaged the frames in the process.....these were $600 frames..... it's was minor and cosmetic so I ignored it ,but it was a letdown.

Years later I give them a try again ,and bring a prescription from another doctor to buy glasses from them.....just glasses. The staff seemed confused ,like they didn't understand how to sell me just glasses ,because I wasn't in their system.

Now I understand they need insurance info to charge my insurance. BUT no they give me a whole medical history packet to fill out like im a new patient.....no I just want to buy glasses.....I leave, never again. Somehow this glasses store doesn't know how to sell glasses.

Source: Google

★ 1

Treated my wife and my daughter terribly at my 12 year old daughter’s eye appointment. The dr was rude and appeared to not want to be there. BEWARE

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★ 1

Absolutely terrible experience we went here for my daughter to get her eyes checked, we waited 45 minutes to be seen and once the doctor go into the room he was extremely rude and was asking my 12 year old daughter what eye drops she used and when she responded with idk my mom gave the to me he said well I don’t know what to say it’s kinda super important we know which ones in a rude sarcastic tone to which I replied with which ones he then stated the eye drops were masking the symptoms and to not use them given I am not an eye doctor and am just a mom who was trying to help her daughter I felt the comment was off putting especially on the tone it was delivered he was getting frustrated with the computer while trying to enter diagnostic codes and was grunting this interaction was all of 3 minutes and then he stated again about using redness relief eye drops was bad and walked us to the counter where we paid 154$ for 3 minutes still having to buy allergy over the counter eye drops when I asked why the total was so high given they stated it was 64$ on the phone she said it depends da on diagnosis code. Overall highly do not recommend we were extremely u comfortable in the exam room only to be charged an obscene amount of money.

Source: Google

★ 5

The staff at Dynamic Eye Care is exceptional. Additionally, they have leveraged a lot of new technology to make the exam process quick, efficient, and with an option not to have your eyes dilated.

I’m 49 and have always had anxiety surrounding my eye exams. Going to Dynamic Eye Care has been the most positive eye doctor experience I’ve ever had.

Source: Google

★ 1

I’ve had an ongoing issue with a pair of prescription glasses since January, and unfortunately the experience has been extremely frustrating. I selected Gucci frames and have a high prescription, but despite multiple visits over the past 90 days, the lenses have not been made correctly.

I’ve returned to the store 3–4 times, each time being told the glasses were ready, only to find the lenses were still excessively thick and protruding from the frames. During my most recent visit, another staff member confirmed that the lab made an error.

While some team members were helpful and understanding, one employee (“CC”) was dismissive, interrupted frequently, and made the experience unnecessarily uncomfortable.

At this point, I still have not received a wearable product after three months. I am hopeful this final remake resolves the issue, but I would strongly recommend improvements in both lab quality control and customer service training.

Source: Google

★ 5

Stopped by to pick up a new set of glasses today. Rafael is a new optician at Dynamic Eye Care and had my glasses adjusted and me on my way in record time. Highly recommended!

Source: Google

★ 5

I had a wonderful experience at this location. The Opticians, Rafael and Devin were awesome. Rafael has a wonderful personality and he is very personable, very knowledgeable too. Devin is amazing as well! He found a great set of frames that fit my face well. Both of those individuals are fantastic! 5/5 Of course, all the providers are incredible too!

Source: Google

★ 1

Unfortunately had a really bad experience here. Now I know this is an optometrist office, however, i’m new to anything involving my eyes, so I called the front desk and asked if the doctors there would even be able to help me regarding my concerns of an infection in my eye. I was told they can help me but it won’t be covered by my insurance. That’s fine, that’s not the issue, after a very short exam, I was told “there’s nothing that can be done about it and to just wait it out” I paid almost $200 AND it got worse..
I went to see an Ophthalmologist after who told me “there’s always something that can be done” and after a week of antibiotics, it was better. I think there’s a difference between nothing YOU can do, and nothing that can be done. To not recommend me to go get a second opinion, or give me a referral to an ophthalmologist I feel like is just malpractice…
Also, overwhelming little office space, just feels too crowded with the waiting room, front desk, and eye glasses consultation desks all being in such close proximity.

Source: Google

★ 5

Good place to go for your peepers! Thank you Doc! And the people that work there Natalie, Tammy, Austin, and what’s her face for all the help you all have given me. Looking forward to getting my glasses and the contacts you prescribed work even better than the last. Hope you all have a great day.

Source: Google

★ 5

Rafael felicie was awesome made me laugh through my experience here . Dynamic eye care I would recommend to anyone that has eye issues, need new glasses or frames come here. I appreciate their service.

Source: Google

★ 5

I had issues with adjustments on my glasses. Austin went above and beyond to find a solution, and I can see clearly now. Thanks to the crew at Dynamic

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★ 5

Went for an exam cuz it had been 5 yrs. Was treated professionally and w respect. Dr Chow completed the exam and explained everything that was going on. She suggested reading glasses (which were recommended 5 yrs ago too), and since insurance covered it, I went ahead and got fitted. About 2 weeks later, got my glasses. Easy peasy. Everyone seemed to know what they were doing and Austin did a fine job fitting my glasses. 🤓

Source: Google

★ 1

Had to delete my first review because this strip mall was attempting to comm and legate through google adds. The ms that saw me was rude and over the course of 8 weeks has sent me 6 prescriptions. None matched my in house diagnostic. This is ethically a violation. Please don’t go. You can cause permanent damage with a bad eye doc

Source: Google

★ 1

Worst place ive ever been they dont respect there employees all they care about is sales not about how there employees are doing this place is rip off glasses here cost 2-3x more than retail only thing that was good about this. Place was there employees you go in a see all new faces no old ones shows the true business she runs

Source: Google

★ 1

Very poor service. I purchased glasses at Dynamic Eye Care. The glasses turned out be too small and snug on my face. So I brought them back like they said to do if I had any issues with them. I asked for a different frame, she said we can't do that. But they are to small for my face and feel like kid glasses. They said they can adjust them and they were still too small for my face. Why would they sell me these glasses if they were too small. They said to try them for a couple weeks and I did. The glasses didn't work for me and my face and how is this my fault because they were putting this fault on me. Stay clear of this place. The team members at Dynamic Eye Care will just cause more stress and drama then you need in your life.

Source: Google

★ 1

I was referred here by VA since appointments are backwd up at the Veteran Health Center. My experience this morning wasn’t great. I arrived before my 10:00 a.m. appointment, checked in on time, and still wasn’t called back until about 50 minutes after my scheduled time. Staff said the office was busy, but most of the activity I saw was customers purchasing and being fitted for frames. One customer who arrived 20–30 minutes after me was called back before I was.

When I was finally called, I explained that I didn’t want my eyes dilated since the appointment was already running late and I only needed a basic eye exam. I was told I had to choose one or the other because I’m a first-time patient. That was frustrating, especially since I’ve had eye exams at other offices without dilation before. If they needed any of my eye history, I would have been more than happy to sign a release form so they could request my records from the VA.

After rescheduling, I even went to the VA and asked whether dilation was necessary for a routine eye exam, and I was told it was not. The VA already completed a dilation for me previously and everything came back fine, so I don’t see a reason for it unless there’s a specific concern. For health-related concerns, I already use the VA.

Because of the delay and the lack of flexibility, I ended up rescheduling. I’m hoping my next visit goes more smoothly, stays closer to the scheduled time, and that I’m not forced to have dilation when all I’m requesting is a routine eye exam.

If dilation is required by your policy, that’s okay, I’d prefer to cancel the appointment and go to a clinic that offers just a routine eye exam.

Why would you double book me of you saw you had someone at that same time?

I do not get my eyes dilated everytime I go into VA and again I did a dilation with them already. It is just about money.

Source: Google

★ 5

My first time at this office and they deserve more than 5 stars 🌟 I had a great experience from the moment I checked in to being checked out. The doctor is very professional. Austin was very helpful and knowledgeable. I am going back for my additional pair 👓.

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★ 2

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★ 5

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★ 5

Very nice place they helped me with my glasses that vision works messed up. Devin was great and had a quirky personality ! Very personable.

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★ 5

I’ve been coming here for years and I won’t go anywhere else. This place is top tier. I want to give a special shoutout to Emilio. He makes sure I’m taken care of every time, and he goes above and beyond without fail. His customer service is a true 10 out of 10. He’s personable, easy to work with, and genuinely understands people. He is a major asset to this company.

Source: Google

★ 5

I am writing a review for my mom, because Dr Chow and Emilio are so incredibly thoughtful in the care they take with my mom. So many people do not take the time with older generations, and I am impressed with the courtesy and respect, yet light hearted and buoyant energy Dr Chow and her staff give the patients. Emilio actually walked my mom to the door and held it open for her, as if he was saying goodbye to a visitor at a family event. That’s just how he is, and it’s authentic and delightful, and merely the standard of care from Dr Chow and her team. I can’t always go to doctor appointments with my mom, and it means the world to me to know she is getting world class care at Dynamic Eye Center. Thank you so much. I appreciate you!

Source: Google

★ 5

This place is Awesome Customer Service 🥰🥰

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★ 1

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★ 5

My experience at Dynamic Eye Care was excellent. The staff was extremely helpful and knowledgeable and I bought the perfect glasses for me.

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★ 5

Exceptional staffing, always courteous, friendly, high energy, thoughtful! Very rare these days.

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★ 5

Very pleased with the level of care, efficiency , and kindness shown by Dr. Chow and her staff. They offer retinal photo instead of dilation for a nominal fee and the tech did a great job with all the scans. Dr. Chow took the time to explain the findings and answer all of my questions. I am on a limited budget so opted to go elsewhere for lenses. The optometrist looked for the best deals they could give me but I felt no pressure or shaming about my decision. This is a well run local business and they have earned mine.

Source: Google

★ 5

Have been a customer of Dynamic Eye Care for many years. We love Dr Chow and crew especially like working with Helen. Check them out.

Source: Google

★ 5

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★ 5

Amazing service from dynamic eyecare in North Las Vegas. Stellar service by Manager Helen repairing my Prada glasses. I now reside in Arizona and she was kind enough to make the repair and send them to me in Arizona with a brand new case and glass cleaner!
If you’re thinking of using those cheap services, They are justThat no customer service. Helen at dynamic eyecare has gone above and beyond to provide customer service to me even when living out of state. Working with To ensure my warranty was granted. You don’t find too many hard-working people today. So when you find a diamond in the rough like Helen, give them the things they deserve.
Thank you, Helen Appreciate your hard work
Shari Morrison

Source: Google

★ 5

Today I visited Dynamic Eye Care to get a glasses' prescription filled. Using a four-wheeled walker, when I opened the door, I was greeted by Optician Cecilia R. As it was very hot outside, I asked for and was promptly given a cup of water. Cecilia helped me select frames that would fit into my budget. She never made me feel like I was a bother as my prescription is more complex than most. She went out of her way to help me getting the prescription filled in time for my ride home. Not only Cecilia was kind, so were other employees of Dynamic Eye Care which I recommend.

Source: Google

★ 5

In my handful of visits, everyone I've encountered at Dynamic Eye Care has been friendly and professional. In particular, Dr. Gori does a good job of explaining what could be complicated information in a way that someone who's not an expert can understand; Helen (optician/office manager) is great and very helpful with making the purchasing process go smoothly.

Source: Google

★ 1

I didn’t really care for the service that I received from the Staff. I find it somewhat confusing to keep sending me Online paperwork, which I filled out and then when I arrived for my appointment, had to regurgitate the same information to the tech that I had already filled out. When I questioned, his response was that he could not access online information because his computer was not linked. I find this somewhat misleading. I was given no options until I arrived to talk to this tech about whether or not I needed Retina imaging rather than dilation. To make a long story short, I had to reschedule An appointment because I was not made aware that my insurance did not cover that retinal Imaging. My time is valuable and I don’t have time to wait. I will not use dynamic eye in my future.

Source: Google

★ 5

This visit was definitely the most pleasant and easy going I have had so far. Everyone who contributed was such a wonderful help, especially Emilio. I am very excited to return and pick up my new pair of glasses!

Source: Google

★ 5

Dr. Chow was amazing and so thorough. Devin in the front made the experience even better though! He was thorough and helped me pick the right frame for my face. Extremely happy with Dynamic Eye care

Source: Google

★ 1

Am so disappointed at the manager, I had an issue with a employee and she didn’t gave me the opportunity to explain my self, the important is what her employee said, I thought managers are there to make sure that the costumer is treated fair, this business is not for my family anymore!

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★ 1

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★ 1

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★ 5

I love this place. The entire team, starting at the front desk, is wonderful. They are professional, knowledgeable, but also provide personalized services. Those services are delivered beautiful. Big shout out to Nani at the front desk for going out of her way to get me into a cancelled appointment. She's definitely a valuable team member. I would also like to mention Ceci for being so focused on getting my measurements right but also able to have a very insightful conversation. Thanks to this office for providing service where you matter.

Source: Google

★ 5

I had an excellent experience with Dr. Chow at Dynamic Eye Care. She is incredibly detail-oriented, caring, and has excellent chairside manner. The office is equipped with top-of-the-line equipment, which made me feel confident in the thoroughness of my exam. I came in for an emergent situation, and Dr. Chow’s reassuring demeanor immediately put me at ease. She is not only a skilled clinician but is also very attentive to her patients’ needs. I live on the opposite side of town, but it is definitely worth the drive for quality eye care!

Source: Google

★ 1

The service at Dynamic Eye Care is absolutely terrible. The staff is unfriendly and unwelcoming, making the entire experience uncomfortable. They overcharge customers without any explanation and fail to discuss or inform you about prices in advance. The lack of transparency and professionalism is shocking. I can’t recommend this place to anyone.

Source: Google

★ 1

I had an incredibly disappointing experience at Dynamic Eye Care, and I feel compelled to share it. First and foremost, the front desk staff, particularly Tammy, is incredibly unfriendly. She didn’t greet me on either of my visits—no “hello” or any acknowledgment whatsoever. Her attitude made me feel unwelcome and as though I was inconveniencing her. She seemed uninterested and borderline rude, which is not the kind of reception one expects from a professional establishment.

Beyond the poor customer service, the entire operation feels like a scam. They push you to pay $49 for a retinal scan but don’t inform you that they’re scheduling your appointment as a “medical appointment.” This means they’ll charge you $279 for a five-minute consultation with the doctor instead of a standard office visit. At no point did anyone review costs or inform me that additional charges would apply.

To make matters worse, if you’re already paying for the retinal exam, you would expect the doctor to discuss the results as part of that fee. But no—the technician, who performs the scans, isn’t allowed to discuss the findings. When I confronted Tammy about this, her attitude became even worse. She was dismissive and visibly annoyed.

Eventually, Corene got involved, but her “help” was laughable. All she did was offer to bill me and suggested a monthly payment plan as if that resolved the issue. This place lacks transparency, professionalism, and basic customer service.

I cannot recommend Dynamic Eye Care to anyone. There are far better, more honest eye care providers out there who will treat you with respect and won’t try to trick you into paying unnecessary fees. Avoid this place!

Source: Google

★ 2

My husband and I were very disappointed in the customer service I received from several employees. I have been going to this office for approx 18 yrs. We both tried on glasses. I had a young gentle man by the name Emillo he helped me decide my glasses and gave me a list of different options and prices (I couldn't decide which pair I liked). While my husband was being helped by an older gentleman, he was very abrupt and was not very nice. We were going to call back the next day after discussing our options and purchasing our glasses. I noticed that I received a breakdown from Emillio, and my husband did not. I called the office the next day to ask if we could get a breakdown of fees for my husband. I was told that the man who helped my husband was waiting for me to come out and pay? I advised the lady on the phone I was right next to my husband, and while he was being helped, the man helping him took my payment, she must be mistaken. I asked to talk to the gentleman, and she put me on hold. He came to the phone, and I told him he must have been mistaken and advised him he forgot to give my husband a breakdown of fees so we could make a decision and call over the phone and order the glasses. He advised me they do not do that...hmm Emillio gave me options and stated he would put notes in the computer, and I could just call and order the ones I wanted (we had several choices) he told me that Emillio went above and beyond and they don't do that, he is new and trying to impress the customer. I told him that Emillio is doing their office a good service, and all I had to do is call with my choice, I assumed the same would be done for my husband. He told me that they don't do that and he will not do that. I was shocked at his disrespectful tone. I waited a week to call the office to talk to a manager because I was so upset. I called several days ago and left a message to the same person on the phone, and she stated the manager would give me a call by the end of the day. It's been several days, and here I am writing a review. Needless to say, they have lost several long-term customers. My husband and I agreed we would no longer be going to this location. Oh , the cute girl doing the eye mapping was a light of sunshine. I did not catch her name. She had short black hair, a tiny little thing....she and Emillio are the only 2 good customer service attributes to that office. It's such a shame that customer service is such a bother and that the office does not practice good service. The only reason I gave 2 was because of the 2 pleasant employees
Update: Helen called me today, prompted by my review. I asked what happened when I called on October 16th, she said she did not get my message that employees use her desk and move stuff around. Her husband was ill so she was also out of the office. I asked what happened with my message two days ago and she said she did not get my message. The only call back I received was because of my review. So my concerns were not met when I called the office and left a message 2 times. The only response I recieved was due to my review.....quite concerning. Thanks for the call but I will be no longer going to your office. It's a shame because I have been going there for 18yrs.

Source: Google

★ 1

Hello Dynamic Eye Care!
This could have been a wonderful review honestly cause I really liked the Doctor. She was very helpful and kind. So thank you doctor for your kindness and knowledge.

This review is about Helen the office manager specifically. Hi Helen!
Maybe this public post will get the attention I’ve been asking for.

I went to the office on 4/22/2023.
I still don’t have glasses. I never received a full refund of $581.30 or Just a refund on the glasses $394.30. ZERO evidence from the office manager showing I was refunded. She says she will send it and still nothing. This is not cause she does not know how to provide paperwork because
what’s even more strange; I just got a bill in the mail for $109.00. This is the restocking free + Interest I owe them apparently. Odd this FEE was not mentioned EVER during any conversation. A restocking fee when the glasses never left Dynamic Eye? I Don’t even remember what frames I picked.

This place is shady and untrustworthy in my experience.
Helen the office manager has been the least helpful when asking for a simple communication or a simple refund or the PROOF a refund was actually processed. She is the only person with this power according to staff. I called the next day and canceled. I was told I had to wait for Helen and THATS when the whole headache started. She was not happy at all. Annoyed that I wanted refund when I was still in the right to ask. She’s dragged this on and on. I always had to call the office and hope I catch her there otherwise she won’t call back.
I just want my refund so I can afford new glasses. Y’all know my number.

REPLY: Thank you for your response. It’s a disappointing response to my review but at this point I am not surprised.

I NEVER MADE A DISPUTE TO START. NEVER EVER. I STILL NO DISPUTE HAS EVER BEEN FILED.

So, again I will ask. Where is any of this evidence?
Helen has claimed to see this paperwork and spoken to the POS Credit Dynamic Eye goes through; yet still has yet to provide via through email or by postal.

On the other had I am happy to provide evidence that I HAVE never started a dispute AND have yet to see a refund.

Per my last review, y’all have my email and phone number. Happy to accept anything to prove you’re not shady as you seem.

Thanks!

UPDATE; As of Nov. 5 2024.
Dynamic Eye Care bill has now somehow showed up on my credit report as if I myself owe them anything at all. Dynamic Eye Care has ROBBED me!
Looking back on my cards history; somehow my credit from y’all never showed up.
This is crazy! I paid with my tax return using the tax return card. I never got my refund and didn’t get my glasses.

I’m sure y’all will keep lying. I found all my paperwork so I guess the fight continues. Why or how I’m not sure.
I hope y’all have the day you deserve.

Source: Google

★ 5

Great customer service Emilio! Very attentive and professional. An asset to your company. A
Thank you, Tamara.

Source: Google

★ 5

I can’t thank Helen and CeCe at Dynamic Eye Care enough for the wonderful care I received. I went in at 8 AM, nervous and worried I might have a retinal tear. They welcomed me right in, handled some initial tests, and took my concerns seriously. Helen even went out of her way to connect me with another optometrist who could see me that same morning. Their patience with my nervousness was truly comforting, they made me feel genuinely cared for.

I’ve also gotten numerous pairs of glasses here, and the quality and vision have always been spot on. I absolutely recommend Dynamic Eye Care for anyone who wants attentive, compassionate service and great-quality eyewear. Five stars all the way!”

Source: Google

★ 1

I wanted to try contacts for the first time and the first visit for the exam went well. The Dr advised me that she wanted me to use a few trial pairs to see how they worked for me. I had a little trouble putting them in and taking them out so she wanted me to try the daily pair for a few days and then decide if I wanted the daily pair or monthly. She had to order the trial pair and told me that someone would call me in a few days to pick them. I made at least 4 calls over the next 6 weeks and was told that I'd be called back each time and wasn't. Every time I called back they had no idea what was going on. The final time that I called, the Dr relayed a message to tell me to just buy them if I wanted to try them even though she was the one who told me to get the trial pairs first to see how they would work. They said that the kind that I need are specialty lenses (which i confirmed was a lie) and takes a very long time so why would i purchase them from you? I waited 6 weeks for 3 little trial pairs. I could only imagine how long an entire box would take smh. I finally just went and picked up my prescription to order elsewhere.

Source: Google

★ 2

Giving it a 2 star simply because the staff was actually nice & friendly. My problem was that I went in for an eye exam 2 weeks prior & tested out my new contact prescription which both my eyes were the same prescription which has never happened before. Asked the dr if it’s normal for both my eyes to have the same prescription in which he replied “it would just be easier”. Went home & tested out for 3 days in which I realized I see a bit blurry from my right eye. Went back only to try out 2 different contacts, one of them being for my stigmatism, in which I still couldn’t see & their response was simply “that’s the best we can do for you”. So in overall do not recommend this office.

Source: Google

★ 5

I went in for a needed eye exam after a couple of years. I was greeted with friendly staff all around! I had to go in another day to pick out the frames I wanted and Emilio was there to help pick out some frames and go over the best options when it came to the lenses and its features! Great experience overall!

Source: Google

★ 5

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★ 3

Everyone is so nice but I felt super rushed.
I felt like my concerns weren’t really taken into consideration by the doctor. It’s my first and only time coming here!

Plus their prices are super high, I have good coverage for frames and lenses and my total was still over $300, I just took my prescription and left.

(Oh and if you want to get your PD they won’t give it to you, you have to pay)

Source: Google

★ 5

Service is always great. Shout to Emilio with the help of ordering my sunglasses, doing great work!

Source: Google

★ 5

Nice office and staff.
Emilio is especially helpful & kind.

Source: Google

★ 5

Dynamic Eyecare has a well organized reception area, warm, friendly, courteous and well-trained staff, short wait time and state -of-the technology. These are all reasons I keep returning. And to top it off, quick turn-around time to pick up my new glasses. I highly recommend Dynamic Eyecare.

Source: Google

★ 5

Dr. Chow and staff provided prompt, professional service at my annual vision screening. The front office is helpful and courteous.
My Optician, Emilio, expertly assisted me in selection of frames, choice of lenses and measurements. I truly appreciated his patience and attentiveness . I highly recommend Dynamic Eye Care for your vision needs.

Source: Google

★ 5

Everyone in this office is super friendly. They greeted me and were knowledgeable through the whole process. As an engineer I like to question everything, so seeing how hard this office works together to give me this experience is so refreshing!

Source: Google

★ 3

I've been going to this place for years. I have a pretty good insurance but I don't understand how I still pay so much. I always get the same, nothing speacial! Great customer service but not many choices on nice frames , also price is a bit up there..

Source: Google

★ 5

Source: Google

★ 5

Emilio was great!!! His customer service was awesome!!! Thanks Emilio👍

Source: Google

★ 5

If there was a possibility of given 6 stars i truly would not hesitate.each and every associate that i met was very very cordial and knowledgeable !! starting with the young lady at the front desk to the lovely associates that walked me thru step by step.Emilio my Optician in training was very helpful especially in making sure the measurements were accurate if he was unsure of something ..he didn't hesitate in asking for assistance i truly admired that because you see... i am a retired ABO Optician and General office mgr for over 40 years therefore i notice excellent service !! and acknowledges it. altho the office was busy... every associate kept their composure and professionalism in check (^-^) that within itself deserves kudos..MOST BUT NOT ALL PRACTICES receive complaints,gripes, and disagreements This is not one of those....and as you know.....You never know whose watching....again i am really impressed with this office.. Emilio And the amazing and informative Dr. Chow with her information and updated knowledge she shared with me ...i not only left the office feeling confident but also with a smile (^-^) last and yet very important THE OFFICE IS SUPER CLEAN !!!! that within itself is EXTREMELY IMPORTANT..again KUDOS TO THE DOCTORS AND STAFF @ 6935 Aliante Parkway in north Las Vegas, Nv YOU CAN'T GO WRONG !! Sincerely K.Imada

Source: Google

★ 4

Been coming here 5 years now, fast and efficient. I've been going to Dr. Gori, the past few years and he is great! I only recently met Dr. Chow, but she is really friendly. She conversates and really cares, while being quick and efficient. Joe really helped!! Joe was understanding and patient during the process.. He was accommodating and very helpful.

Source: Google

★ 1

I’m 35 and have been wearing glasses since 5th grade and contact lenses since high school. I will not be coming back to this office. Appointment was scheduled for 3pm I wasn’t taken back until 3:50pm mind you I had filled out and submitted the new patient paperwork prior to this visit. I was then taken into a room and told that I had to choose between getting my eyes dilated (which insurance covered) or paying $49.00 to do retinal mapping and that I couldn’t refuse either because the doctor wouldn’t see me if I didn’t have either option done (mind you I hadn’t even seen the eye doctor or had any exams done at all at this point). I have never had to have my eyes dilated nor have I ever had a doctor’s office try to force me into having exams or procedures done. I left the office and called my regular eye doctor and explained what had happened and was told that I 100% could refuse eye dilation and retinal mapping (that I would then have to sign a document stating I refused and it would be noted in my chart that I refused the doctors recommendation), but that also my doctor wouldn’t refer me to have either of those things done unless they felt it was something that I needed done only after being examined by the doctor. I have no issue with paying for an exam that I ACTUALLY need. I’ve had retinal mapping done before but only after my doctor has examined me and needed a better look at my left eye.

Source: Google

★ 5

It is clean and the entire staff was kind. Even Doc. Thanks for 5*Star service

Source: Google

★ 5

This place was really great I come here every year for my eye exam , everyone is really knowledgeable and friendly, Emilio and Shelisa went above and beyond. Thank you guys!

Source: Google

★ 5

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★ 5

My family has been going to Dr Chow for years. This is a great place everyone one is helpful from Rita to the rest of the staff. Thank you!

Source: Google

★ 5

I came on two separate appointments one for my annual exam and one for my contacts fitting, and Ceci/Emilio was so helpful and patient with me, I have never worn contacts before so they definitely took my anxiety away and I left feeling confident and very pleased with Dynamic, Thank You very much and see you guys at my next appointment…Happy Holidays!!!

Source: Google

★ 3

It's "interesting" that my husband and I went in on the same day/ time WEEKS ago and I'm still waiting for a simple pair of reading glasses. Our bifocals came in earlier. Husband's came in a week before mine, then mine, and still waiting for my 2nd pair..
I EXPLICITLY told them I am leaving soon on a trip and here we are, no word...

After the eye exam, I chose glasses I liked. Then the gal tried to up-sale me. Not cool! I like what I like!

It's safe to say MY experience wasn't that great. Not sure I'll return.

The doctor and eye staff were cool... The glasses dept folks were frustrating, to say the least!

Source: Google

★ 5

Great service. Love ❤️ my glasses.

Source: Google

★ 5

The staff are very helpful and knowledgeable. The doctors are quite competent and compassionate. Excellent customer care. Great quality eyeglasses and contacts.

Source: Google

★ 5

I have been a patient here for 8 years and won’t go anywhere else; even though I live 30 minutes away. Dr. Chow is the best. She’s so easy going and is so personable! And the staff is so empathetic, kind and accommodating. I never feel like an inconvenience or I’m talking to someone who doesn’t care. I had a non-eye exam related issue and they got me in the same day and were happy to do so! Happy and thankful patient!

Source: Google

★ 5

Excellent Service

Source: Google

★ 5

Excellent service and a nice variety of frames

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★ 2

From checking in to frame fitting, Ashley and Sharlisa were wonderful. However, delivery service is very disappointing!!! Called twice last week checking on the status of my glasses but replied, ‘they’ll let me know as soon as they get it’. Called again today (Monday) and they said it was received last Friday but they never sent me a text message or email informing me they have received my glasses! Very upset because I really needed my glasses!!!

Source: Google

★ 5

New patient of Doc Gori. Took my 10 & 16 ur olds in. Doc and entire staff were extremely pleasant. I have already scheduled their yearly follow up and my new patient exam. HIGHLY RECOMMEND!

Source: Google

★ 5

This place was very professional but very personable and friendly. Would highly recommend to anybody needing anything to do with their vision. Polite friendly staff painless and quick process!

Source: Google

★ 5

Source: Google

★ 1

Super unorganized! Told me I would get my glasses max 2 weeks been over 3 weeks and I haven’t gotten any updates. I called to be put on hold for 30 minutes for someone else to come back on the phone and ask me what they can help me with. Would NOT recommend it here, especially if you want your glasses fast. They have no idea what’s going on very very unorganized

Source: Google

★ 5

Dynamic Eye Care is a great place to have your eyes checked and to get glasses or contacts. Very thorough and great people! Check them out!!

Source: Google

★ 5

I was able to get an appointment quickly. The doctor and staff were great. Two thumbs up to Emilio. He was very courteous and professional.

Source: Google

★ 5

Dynamic Eye care is the most honest place I I've ever gone to. They won't sell you something you don't need. Everyone is so friendly. I will never go anywhere else. Thank you

Source: Google

★ 4

Very friendly, knowledgeable, and a clean environment. Great experience for my daughter and myself!!

Source: Google

★ 5

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★ 5

Starting with Emilio M, who is very friendly and efficient, and then Dr. Gori and also Ashley B when I paid my bill, this place is really good. They know what they are doing.

Source: Google

★ 5

Absolutely loved my experience here! Everyone is super nice and very detailed about what they are doing.. we got done pretty quick for a family of 4 as well! No complaints here! 😊

Source: Google

★ 5

Another great visit to Dynamic Eye Care!! Everyone is very friendly and they take time to listen to what your needs are.

Source: Google

★ 5

Great service. There wasn't hardly any wait time. My appointment was at 2:30 and my name was called at 2:33. The Dr. explained everything understandable. I'll give this place 👍👍

Source: Google

★ 5

All the staff and doctors at Dynamic Eye Care are the best. From the moment you walk in you feel welcome and comfortable. They work hard to make each patient feel special not like a customer and a hardware store 😄

Source: Google

★ 5

Source: Google

★ 5

Was a fantastic experience and was able to get the special eye glasses 👓 which are eye protection and transitions night glair, A blue tint to protect my eyes, really flexible Frame really AWSOME never seen the type of Frame before.Bit spendy but thanks to my Humman flex spend I was able to get these glasses.

Source: Google

★ 5

Love this place. I have been going for years and I've never had a bad experience!

Source: Google

★ 5

Source: Google

★ 5

Technicians take the time to explain any issues that you may have with your eyes and you're more than a number to them. Highly recommend Dynamic Eye Care.

Source: Google

★ 5

Everybody was extremely nice and helpful

Source: Google

★ 4

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★ 5

Great experience! Ashley and Brandon were both very helpful at the front desk.

Source: Google

★ 5

As always Dynamic Optic was amazing and though all. From the appointment to selecting the glasses was a great experience. Glad to have returned!

Source: Google

★ 5

Excellent customer service I bought two pair of eyeglasses and I’m enjoying them both. Thank you so much.

Source: Google

★ 5

Dr.Gori is great. I trust him with my life because he is very knowledgeable and caring. Jennifer made my wife and I at ease and explained the whole process to us. If you need to get your eyes checked, you truly owe it to yourselves to see Dr. Gori and his staff.

Source: Google

★ 5

Everyone was very professional and nice. And the doctor was amazing.I rated a 10/10. Keep up the good work guys.

Source: Google

★ 5

My kids felt comfortable. Quick and thorough. Caylah was easy to work with

Source: Google

★ 5

Very pleasant employees,
Ashley B. was very helpful in checking me in and out.

Source: Google

★ 5

Emilio with the top notch customer service made my appointment an amazing experience !

Source: Google

★ 5

I had a good experience coming here. Ashley B. and the other workers there were nice and cheerful even at 8:00am on a Wednesday. My visit was efficient, and I felt well cared for.

Source: Google

★ 1

Hidden Fees!!! Stay away..... The Doctors now REQUIRE retinal imaging @ $50.00 or you must get dilated... Wasn't that way on my last exam. Resort Fees at your Eye Doctor. Another way to grab your $$$. Also, watch out for that laminated document that they want you to sign with a dry erase marker. Pretty sure that it is not Legal????

Source: Google

★ 5

Oh my goodness, Excellent Experience. Mr. Omilio, Ms Ashley were awesome and Dr. Gori is the best eye doc I’ve ever seen. Thank you Dynamic Eye Care.

Source: Google

★ 5

Rita Caylah Ashley and Emilio were such an amazing group of hard working people.

Source: Google

★ 5

A great experience as always! The staff is very friendly and professional! Dr. Chow is amazing! She talks with you and not at you. She takes her time and you dont feel like she is just trying to get you out the door. She goes a great job explaining the exam results and providing useful and meaningful eye care recommendations. Ashley at the front desk was friendly and efficient. Overall excellent visit!

Source: Google

★ 1

Just do better. Checked in and waited. Normal, then about an hour into waiting someone else without an appointment comes in and gets taken care of for the same thing i needed done. Then walks out happy as can be. Awesome, he was older so it is fine. Waited a bit longer and then I was done. Had someone say hello, plenty of eye contact from everyone and also plenty of employees to help just no one seemed to care to help me. I am the nicest person who will give until I have nothing left. I have been coming here for years and the way things were today unfortunately were not ok. Maybe not a big deal to your company but we will not be returning.

Source: Google

★ 5

The team here was so welcoming when I first walked in! Got me in and out super quick and their attention to detail from everyone made me feel super secure every step if the way!

Source: Google

★ 5

Fantastic! Been coming here for years and they always take great care of us! They were able to fix my kids glasses!

Source: Google

★ 4

Source: Google

★ 1

As I said before I sent 6 of my employees and my family, my lenses on my glasses got scratched from cleaning was not told the proper way to clean, my first pair, called to see if they could do anything said nope I was only 3 weeks past my warranty and said NO so we go somewhere else. Thanks again

Source: Google

★ 5

Dr. Chow, still the Best!!! I’ve been with Dynamic Eye Care for 11 years❤️❤️❤️
Thank you Caylah for being patient with me while putting on my contact lenses👍👍👍👍👍

Source: Google

★ 5

Thank you to Joshua and Cayla for being so patient with fitting our new glasses!

Source: Google

★ 1

I went in there there on 8/29/22. Some of the staff are great, but some are rude including the Vietnamese Dr Nguyen. Trying to get you sign up and buy things that you don’t need instead of listening to the patients. They’re worst than street vendors.

They don’t LISTEN. Dr. Nguyen kept asking me what I need, I kept telling her what I need and the reason of my visit OVER and OVER. They should LISTEN to patients, be professional.

Source: Google

★ 1

The doctors here are great, the optician side is ridiculous! They nickel and dime you to a ridiculous degree. Someone in the back said they would give the pupilary distance (which takes less than 5 seconds for them to measure!) However, even after spending about $350 on a pair of glasses, they wanted another $25 to reveal the number that they JUST had already measured. The staff are okay, some pretty argumentative and rather rude. Every move they make, they charge us. I would recommend ANY other place than here!
UPDATE: The manager called me to argue with me about what I was told in the appointment. I may have misunderstood what she said about not charging for PD measurement (although I don't believe so), however even once I told her that she continued to argue with me. I hope I don't continue to get harassed by the staff when I go to pick up my daughter's glasses (I wanted to cancel order, but was told too late)

Source: Google

★ 5

Source: Google

★ 5

Everyone here is so nice and welcoming. They are knowledgeable and informative. They make helpful suggestions for frames when you're not too sure. Felt like a friend was helping me out every step of the way. Thanks team!

Source: Google

★ 5

Dr. Chow and her staff are all SO wonderful! They made my very first eye exam a great experience.

Source: Google

★ 5

The team at Dynamic Eye Care took great care of my family! They provided a courteous, friendly, and professional environment in which to attend to our eye care needs. Thank you for the excellent customer service.

Source: Google

★ 5

Dynamic Eye Care makes being vision impaired fun! The all female operation is experienced, friendly and efficient. Dr. Chow rocks! Great selection of frames too. See that you get yourself in there. It will make your day!

Source: Google

★ 5

I can’t say enough how awesome their receptionist Emily is. Yesterday I got eyelash extensions that completely swelled my eyes. I decided to call Dynamic Eye Care to see what my options would be to receive treatment, but I had to take them off first. Emily took the time to find an the number and information of an old contact who would be able to remove the eyelashes safely. It means so much to me, as a receptionist myself I know how busy and demanding the job is. For her to take the time to go above and beyond to find someone was the kindest thing someone has done for me in a while. This woman deserves a raise!!!!!

Source: Google

★ 5

Great checkup, wonderful and courteous people. Love my new glasses!

Source: Google

★ 5

The people working here are great! I walked in to see if they could sell me a nose piece for my sunglasses. The front staff were friendly. She took my glasses to the technician and he came out 3 minutes later with a fix. And NO charge!! Great staff.

Source: Google

★ 5

Cannot speak anymore highly about this place! The service was amazing, the staff was so attentive and the doctor was thorough and caring. The person (Caylah, I think that's how you spell her name) helping me pick out my frames after my exam was so helpful! Made sure the frames I chose was going to fit me well. They also came sooner than I expected and the person who helped me (Jennifer) was so detailed and gave me all the instructions I needed to care and wear them. Great staff and great place to get your eyes taken care of!

Source: Google

★ 5

Jennifer was extremely helpful, went above and beyond to help me out.

Source: Google

★ 5

The customer service here is absolutely exceptional, they take such hood care of the customers and Jen even assisted me with a quick repair for my frames. I definitely recommend coming here for all things related to your vision care, they will take great care of you!

Source: Google

★ 5

Source: Google

★ 5

I rarely write reviews unless the exceptionally good or bad experience happens. The experience with Dynamic Eye Care presented both emotions so it seemed appropriate to write one. Three months ago, my significant other and I used this facility to purchase a new pair of glasses. He insisted that we shop locally despite my reservation on needing to get the final product to a location out of state. Unfortunately, my apprehension became reality when the pair of eyeglasses purchased was lost during shipping to its final destination. We allowed for the recommended time suggested by the staff and when the glasses failed to arrive, we called the office for further action.

Allow me to say that this small office not only listened and immediately began troubleshooting the issue but made us whole with amazing customer service. The office staff consistently informed us of the progress of trying to track the original order. It became evident that the order was not going to show up. When they realized the same thing, they quickly reordered a second pair and once arrived, we picked them up to avoid a second lost in the mail occurrence. They took the time to fit, polish, and ensure that the glasses were perfect. Additionally, they ensured we were reimbursed our shipping charge from the initial order.

We are grateful for the wonderful staff and the overall experience. We would recommend the clinic to anyone looking for phenomenal customer service and a great full service eye clinic.

Source: Google

★ 2

Talk about a disappointing experience trying to get the actual glasses, I don't want name brand, I don't want all the extras they try to push to make additional money but no, the "sales" person was coming back at me with rebuttals in which were very irritating. This person was having trouble on the computer, asked for DOB twice, then says hang on and needed to ask for help from another co-worker. Couldn't tell me the actual amount the glasses cost, telling me a bunch of confusing stipulations . They do not have glasses that are fully covered with my insurance, of course with inflated prices , they need to milk the insurance and you.I found another place THAT WONT RIP ME OFF AND COVER MY GLASSES. I should of checked the reviews first, I'm suspecting the high reviews are fabricated.

Source: Google

★ 1

I have been coming here for a couple of years and got a new pair of glasses. They started cracking and and they replaced the lenses during the one year warranty for a $50 fee. A few months after, they started cracking in the 4 corners again but told me I was out of warranty and there was nothing they could do that it was probably the frame instability causing the cracking.. So I'm just out of luck with horrible looking glasses....

Source: Google

★ 3

Here For About 3 Hours. Was The First One To Be Here And Last One To Leave.

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★ 5

Great staff! Knowledgeable and efficient. Love going there!

Source: Google

★ 5

Source: Google

★ 5

Dr Chow and her staff really care about the health of your eyes. I went to a competitor last year and I knew my eyesight had declined since last year, I was shocked when they told me no change! I went back to Dr Chow and she confirmed my suspicions; my eye site had worsened😳Mehnoosh took good care of me, I got the right strength,nice frames, now I see clearly again! I would recommend Dr Chow and her expertise any day!

Source: Google

★ 5

Utterly speechless (^-^) altho i... Kimberly Imada is i... writing this review.. i can truly say i am speaking for me and my husband.When we were much much younger ..some people did not like going to the Dentist or For eye exams....my how times have changed. However my experience with the Staff at DYNAMIC EYE CARE goes over and beyond for Amazing CUSTOMER SERVICE (C SAT) First when we arrived we were greeted my Brenda at the front desk who showed amazing bed side manners of kindness and assistance to both me and my husband David Imada.. and made signing in a breeze. .. And then i had the opportunity to meet my hostess (smile) a wonderful lovely young lady (optical assistant) by the name of Lauren who guided me along the way to a beautiful STATE OF THE ART procedure with all the optical tests .. Dr.Gori is my Dr. there and he is still as kind, considerate and informative as always (for years) But the most memorable time and experience there is WATCHING PEOPLE feeling comfortable with the opticians and choosing of the eyewear. how do i know these things ??? because i have retired but i've been a ABO LICENSED OPTICIAN FOR OVER 40 YEARS as well as a GENERAL STORE MGR for different Doctors in different OFFICES and COMPANIES from California to Hawaii and trust me i know amazing customer service when i see it(^-^) and if i could give this practice a 6 to 10 star review i would '" EVERYONE LOVES TO LEAVE A PLACE SMILING "

Source: Google

★ 5

I recently switched to Dynamic Eye Care for a couple of reasons, chiefly being they were closer than my previous eye doctor. I am so glad I did.

Dr. Chow is patient, even though she’s busy, and takes appropriate time to ensure the right care, as well as our satisfaction with the contact lenses chosen. It is obvious right away that she is an expert at what she does, and it took no time to be instilled with trust in her expertise. Though she is obviously highly intelligent, she has no trouble explaining things on whatever level the person in her care is. I felt like I took a mini class on my eyes, yet understood everything, and the knowledge she provided also fostered trust in the outcome, which are the best contact lenses prescription I’ve ever had.

The staff is amazing as well, and equally patient in spite of their tremendous workload. Tina has helped me several times now, and I was able to physically see her work piling up behind her while she remained un-phased and determined to see me leave completely satisfied.

It is so refreshing to know that compassionate care still exists in our corporate-driven world. Thank you SO MUCH.

Source: Google

★ 5

Wonderful experience!

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★ 5

My son and I have been going here for 7 years since we moved to Vegas. Dr. Chow is always wonderful. She’s patient and caring and always ready to answer questions. Her team is excellent as well. Today, I was there and asked Joshua to tighten my glasses since they’ve been loose and falling down for a while. He got them fixed quickly and now they stay! If you’re looking for an excellent optical team, dynamic eye care is it!

Source: Google

★ 5

Appointment was easy to schedule. Seen on time. Office and exam rooms were clean and sanitized and all staff and patients were masked (during COVID). Glasses and Sunglasses were promised in 3 weeks. They both arrived ~ 1week early and quality and Rx were spot on. Excellent office, Staff and Dr’s.

Source: Google

★ 5

Great service!!! Thanks so much!

Source: Google

★ 5

Great service!!!!

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★ 4

I would have given 5 stars if not for the inaccurate prescription that one of their doctors gave me. I came in early June for an eye exam and while waiting, I asked about the timeline if I ordered eyeglasses from them since I have travel plans around the first week of July, which will keep me out of the state for months. I was assured that the eyeglasses will come before my estimated travel dates. True enough the eyeglasses came less than 2 weeks before my travel date. That was how I found out the prescription was wrong, because I could see far but everything close was so blurry. At first, the male staff attending me suggested that I just take it off whenever I need to see closer and put it back on when I need to see farther away...I don't think that's safe when driving when I need to see my dashboard or my gps, so I said that will not work for me. He said I probably needed progressive eye glasses. But their doctor did not tell me that, even after I mentioned to her my issues with my vision and we did distance and near eye exams, but she only gave me prescription for distance. The right prescription for me should enable me to see both near and far, that's why I went for the eye exam anyway...I even had the Optomap done which is not included in my insurance and had to pay out of pocket, for a more extensive look into my eyes. The male staff was reiterating their policy that they do not do refunds for eyeglasses, that I have to take off and on the eyeglasses...I couldn't help but shake my head, why would I pay for something that I will not be able to use / endanger me if I use it, and it was because of the prescription from their own eye doctor too? I explained that since the beginning during my eye exam, I informed them of my travel plans. Now that my prescription is wrong means I will have to make another appointment for an exam, then re-order the correct lenses...which I do not have enough time for knowing I had to leave in 2 weeks. Helen stepped in with more enlightenment and more sense, and offered some solution. She had me try some lenses, updated my prescription so I can see near also. She also offered the progressive lenses ($250+ difference) free of charge to rectify the situation. Quoting her own words, this was a Mercedes Benz of a deal...which I really appreciate, but its only a deal for me if the eyeglasses can get to me before I leave. If not, then I would have to have one made in Okinawa, while the one from them ($549 + $250 difference) sits and wait until I get back around Nov or next year and I don't want to do that. Helen gave her word that she will authorize my refund if the eyeglasses don't get to me before I leave. She kept me updated and really did her best. The correct lenses came the day before I left (also my birthday) but their lab misplaced the frames that I picked out. Another mishap, but it's NOT hard to keep our cool when we have Helen. She prepared other frames as a possible loaner and I came to the clinic to check them out. Unfortunately, they did not work for me as I needed a wider frame width and I cannot do floral. Helen was true to her words and authorized my refund. I really appreciate her efforts and dedication to customer satisfaction.
Thank you again, Helen.

> I'm 45 and just started having vision problems seeing near and far with my old script, if you are having the same issues then you also probably need progressives to see BOTH near and far. Make sure you get the right prescription from your doctor.

Source: Google

★ 5

Source: Google

★ 5

I was in a fix because I ran out of contacts (my own fault) I wasn't do to have my eyes checked until late August. I called the place where I normally go and asked if I could by 1 or 2 pairs incase my script changed? They said no, they only sell six months at a time. I have been going there for many years and they wouldn't do anything for me. I started calling around and found Brittany at Dynamic Eye Care. She said let me see what we can do. I got my contacts and found a new company to take care of my eyes. Brittany, this happened because of you. I will see you again in August when my husband and I come into get our eyes checked. Thank you again Brittany for caring enough to help me and thank you Dynamic eye care for your awesome employees.
Robin G.

Source: Google

★ 5

Brittany was extremely helpful and efficient! Such a great place for vision care!

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★ 5

Everything/one was great, especially Brittany. She was very kind and patient when helping me try my contacts for the first time! (Which with someone as sensitive as me is not an easy process lol). She was 10/10 overall

Source: Google

★ 5

So I have been looking for a new place to go for my eye care needs and going to Dynamic Eye Care was an incredible experience. Specifically, Brittany was amazing, so friendly and welcoming she even helped me pick out the perfect new pair of glasses ! I will definitely be coming back.

Source: Google

★ 1

The Asian osteopathic doctor has the worst altitude I have ever seen. She has an angry issue. She must forgot people go to her place to find out what the hell is going on with their eyes. She need to relax a little bit and have some manners!!!

Source: Google

★ 5

Excellent staff. Dynamic eye care took the time to work with me to get my glasses to fit perfect. I haven't been able to see this good in 2 years. Definitely the best place to go for eye care

Source: Google

★ 5

I arrived a little early for my appointment but was helped immediately.The office and exam rooms are very clean and the staff was kind and helpful. They answered all my questions in regards to frames, I would recommend coming in for your next visit.

Source: Google

★ 5

I've been wearing glasses and contacts for 30 years. Brought eyewear from everywhere. First time ever I received help, training and shared knowledge from a frame fitter that actually took time to make my glasses perfect for my needs. She even fixed my pair from another store. They are so lucky to have Amanda, Alondra. (I forget name I'm old but started with A). Having an employee that cares is so rare. My friend works at a discount eyeglass store and he never helped me like Alondra. A must visit for anyone needing proper eyewear. ASk for Alondra

Source: Google

★ 5

5 stars so fast service! It was actually a fun experience! Thanks for the great service

Source: Google

★ 5

Source: Google

★ 5

Helen, the office manager assisted me. This office took the time to measure, align, get the prescription right on all my glasses. It has taken more than 10 years and maybe 10 eye doctors until now. I finally can read through progressives without getting a headache. Thank you so much Dynamic Eye Care. I am a patient for life.

Source: Google

★ 5

I’ve never written a review before, but I just wanted to gush about how amazing the staff is and how great my experience was here today! I was late for my appointment due to traffic, so I called their office to see if they’d like me reschedule. Working in medical office myself, I know how being late to an appointment can be extremely inconvenient. However, they were so kind and understanding and told me if I could get there in 20 minutes they’d still squeeze me in. Roughly 10 minutes later, Tina called me and told me not to rush because their following appointment canceled. When I got to their office, I was quickly checked in and seen. The first tech I seen(unfortunately I don’t know her name) that got my eye measurements and stuff was so sweet and personable. The doctor I seen today was a male(I’ve seen Dr.Chow before too and she was also amazing) and he took the time to explain everything to me and I appreciated that. After the doctor was finished he escorted me back to the front where TINA took her time to help me find the perfect frame for me. Basically, Tina was overall amazing and if a frame stylist was a thing, I think that’d be her calling. And lastly, Josh helped me seal the deal with measurements and broke down the cost for me. He and the other female optometrist were so sweet and amazing. Overall, this was such an amazing experience. You guys are absolutely wonderful!

Source: Google

★ 5

Incredibly friendly staff! I had a 2:30 appointment by 2:45 I was having my eyes examined. Everyone in the office was very professional and friendly. Tina ( young lady at the check in desk) greeted me with a smile and made me feel welcome and comfortable.
I definitely will be returning here!

Source: Google

★ 5

I go to Dynamic Eye Care annually for check up. As always, it is a pleasure to see everyone. Staff make you veey comfortable and it is always a joy to see Brittany! She is an awesome tech who exemplifies excellent customer service. Brittany is very patient, thorough, and always puts me at ease. She also walks me through each procedure with clarity. She also does this with consistency as I have seen in the last 4 years. Dr. Chow, as always, is very accommodating with questions and concerns and gives valuabe inputs for my care plan. Always a pleasure going to Dynamic Eye Care.

Source: Google

★ 4

I love Dr Chow she is amazing we have been coming here for years however today the front office staff had a lady (not sure of her name) that checked me in. She was extremely unprofessional was having a conversation about a patient that was just in, discussing what that patient did and said to her, she was also discussing political topics very loudly with other office staff. Although I do not care what your political affiliation is it was completely unprofessional and inappropriate. This lady left early before I went in to exam room and the whole dynamic of the front desk changed for the positive. Paige helped me with my glasses and she was very very good!

Source: Google

★ 5

Called the office with questions concerning my contacts and Brittany answered all of them concisely. Very good customer service!

Source: Google

★ 5

Best eye care center I have ever been to. I have worn glasses and contacts since I was in elementary school, and most of the time I put off going to the eye doctor as it seems to takes so much time. Not at Dynamic Eye Care,- prompt, fast, efficient care with the best customer service I have ever experienced! I am now a life long patient! Plus their frame selection is excellent and the techs are knowledgeable and personable.

Source: Google

★ 5

Great experience, glad to find this eye care place. Very friendly and professional in every way. Customer care focused.

Source: Google

★ 5

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★ 5

Everyone in the office is kind and professional.

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★ 5

Paige, Tina, and Dr. Chow went above and beyond to provide exceptional service. Paige was so friendly and made what should have been a mundane visit, fun 😃

Source: Google

★ 5

I went in for my scheduled eye exam appointment, and when I went in, i was greeted by the nicest people ever! The people that took care of me are the most kind and professional people you could talk to! They answered all of my questions and concerns I had! I definitely recommend this place!

Source: Google

★ 5

I was a first time patient at Dynamic Eye Care and my experience was amazing. I took a hour lunch break for my eye exam and get new lenses and i was able to finish within that time. Quick , easy, fun and affordable so i will definitely be back in for some sunglasses. Mrs. Tina took care of me when i needed help choosing lens because let's face it, we guys don't do well with that stuff. A women's touch is just what the doctor ordered. Josh was my guardian angel in sitting me down and helping me finazling my choice with the price breakdown. They are both rockstars so show them lots of love. Top of the line technology and professionalism from top to bottom.

Source: Google