★ 1

Wow, I don’t even know where to start. Most importantly: do not come here. It’s a waste of time and money.

Dr. Michelle Lin is one of the most unprofessional doctors I’ve ever encountered. Every visit felt rushed, and she even put a limit on how many issues I could bring up per appointment. That alone shows how little she cares about her patients.

This office is extremely money-driven. They refuse to do phone appointments and insist you come in for everything — even something as simple as a referral or a medication refill. It’s obvious they do this just to bill insurance for more visits. On top of that, they don’t release lab results on the patient portal, instead requiring you to come in for an appointment just to get information that should already be yours.

This practice is not about patient care; it’s about profit. Just take a look at the other reviews on Google — many reflect the exact same problems I experienced. And when you read their replies to negative reviews, you’ll notice they are the same generic copy-paste responses, clearly written by AI like ChatGPT, instead of taking real accountability.

I used to recommend them, but now I warn everyone to stay far away. Find a doctor who actually values your health, not one who sees you as a paycheck.

Source: Google

★ 1

-5 stars if I could.

This company, its ownership, and its staff should be deeply concerned by the level of patient experience being delivered here.

After over two years as a patient with My family doc, I have officially chosen to establish care elsewhere—and this decision is long overdue.

This was not due to one isolated issue. This was the cumulative result of repeated poor communication, disorganization, dismissive treatment, lack of patient accommodation, and deeply unprofessional experiences that completely destroyed my confidence in this practice.

Communication with this office has consistently been one of the most frustrating healthcare experiences I have encountered. Calling often meant repeated unanswered calls with no follow-up. Most recently, I called over 20 times regarding a birth control refill while CVS also attempted multiple times to contact the office with no response. Instead of proactively informing me that an appointment and pregnancy test would be required for a refill, I was left scrambling for answers and nearly without medication continuity.

Scheduling was another constant issue. This office previously offered virtual appointments, which made care manageable for working professionals. Once that option was removed, there appeared to be little to no effort to accommodate patients with standard full-time work schedules, making even routine follow-up care unnecessarily difficult.

I also experienced rude and dismissive front desk interactions, including nearly being turned away for an appointment despite arriving within the grace period I had specifically called ahead to confirm.

Even what should have been a routine Nexplanon removal became one of the most physically distressing medical experiences I have had. What should have been a straightforward procedure turned into over an hour of repeated failed attempts, multiple lidocaine injections due to pain, involvement from both the nurse practitioner and Dr. Michelle, four staff members present in the room, and permanent scarring as a result.

As someone with operational leadership experience in the beauty and medical aesthetics industry—including medical spa management, advanced aesthetics licensure, and years of patient-facing care—I do not make statements like this lightly: the level of dysfunction, communication failure, and lack of professionalism I experienced here over the past two years has been genuinely alarming.

Healthcare requires trust, communication, compassion, professionalism, and respect for a patient’s time, comfort, and wellbeing.

That was consistently not my experience here.

I have since established care elsewhere, and the difference in responsiveness, scheduling, and professionalism was immediate—which only reinforced how unacceptable my experience with this practice truly was.

Source: Google

★ 1

No one answers the phone.

Source: Google

★ 1

I've been a patient for about four years now. It started off positive, helpful, and was a one stop shop for all my health needs. Not everyone was sunshine and rainbows, but they seemed to really care.

In my opinion these past two years, the vibe has changed significantly and the communication has become non-existent.

My most recent negative experience started April 20th and involved:

Me wanting to make an appointment and check out an injury I had. So I call and call again; all while the voicemail wouldn't even work, and it eventually hangs up on me.

So, I sent an email... Over a week later and it still was never replied to.

Then, on Friday, I tried to contact an office manager who gave me their business card (because of previous issues with not being able to reach the front desk the year prior). Unfortunately, that wonderful human is no longer with the practice and I didn't want to bother them further.

So, I made one final attempt to call. Someone answered after a few rings and asked me to please hold. I replied, "Of course"... And after five minutes of waiting on hold, I hung up.

Today, I gave up. I made an appointment with a different providers office.

Source: Google

★ 1

Source: Google

★ 1

I originally started coming here for Kaleigh, an amazing NP who provided attentive care. Since my transition to Dr. Lin, however, the experience has become transactional and rushed. It feels as though the practice now prioritizes high patient volume and cosmetic procedures over quality medical care. During my appointments, there was a noticeable lack of follow-up on my primary health concerns. My sister had a similarly dismissive experience during her pregnancy and did not return. Additionally, getting someone on the phone is nearly impossible. I’ve since found a doctor who actually asks the right questions, and I wouldn’t recommend this office if you value personalized care.

Source: Google

★ 5

Update: 01/29/2026
I wasn’t able to come to this office for ages because of life, insurance, etc. we all know how it is. I finally got to see Dr Lin after a LONG time. It’s day and night compared to the primary care I had to deal these years when I wasn’t coming here. I feel so blessed to have her on my side again, it’s been a horror show without her (The stories I got) Today’s visit had me feeling like a human again and not another number. My concerns were heard, solutions were made. And I am hopeful that my ear will feel better soon. Thank you all. Lovely staff, always great on the phone, beautiful office. Dr Lin’s bedside manner always top tier! My prescriptions were sent immediately, no going back and forth with pharmacy. SMOOTH I tell ya! SMOOTH!

Update 10/11/22
Just stopped by for an appointment, I have come a long way since my first appointment. I couldn’t have been able to have done it without Dr. Lin. Thank you!

Update: 2/28/2022
Dr. Lin is truly amazing. All doctors should be like her, she pays attention to details, is caring and compassionate. Her assistant (Andrew) is still there and always a pleasure to see, The other staff members (whom I did not catch their names are amazing as well) I feel so blessed to have found her, I recommended her to my family and to people reading this.

Original Review (idk the date lol)
I just want to start off by saying that from interacting with Dr. Lin and her assistant a couple times, they have surpassed any Primary Care that I have had in the past, they are educated, they care, they follows up, and from experience, that is quite rare for me. I'm just, stunned and very happy to have found this office.

In my first appointment, I had a really bad health problem, and it was pretty bad on the eye, I mean, even my own eyes, but Dr. Lin and her assistant were so compassionate with me, not once did I feel judged by them, not once did I feel like I was a burden. And both of them helped me.

I used to have this saying "I hate doctors" and Dr. Lin (as well as another doctor My Endo) has helped change my perspective. I won't ever say that again. I was so wrong. They care, and we are so lucky that they exist.

I am truly hopeful that Dr. Lin is going to help me get on the right track of getting healthy, and look out for my best interest. I feel blessed to have a Primary Care Doctor with amazing staff. Thank you!

Source: Google

★ 5

Shoutout to Jackie at the front desk. She was amazing—she really listened, treated my situation like it mattered, and made sure everything was marked urgent so I could still get my endoscopy/colonoscopy done the next morning. She’ll have the referral sent to the portal quickly and help me stay on track. Thank you, Jackie!

Source: Google

★ 5

I highly recommend Aly and the team here. They are exceptional!

Source: Google

★ 5

I’ve been a patient here since moving to Henderson almost 5 years ago. The staff is so pleasant and I was so happy to see Andrew’s face again. I’ve had great experiences from Dr. Lin to the NPs and they all were very patient, kind and they listened. Now I’m seeing Randi Morris-FNP and I knew from our 1st meeting she was going to be good. She listened, she heard my concerns, and by my 2nd visit I knew I was in good hands.

Source: Google

★ 5

Dr. Lin is amazing, very nice! Waiting time is reasonable, staff is friendly!

Source: Google

★ 5

We love Dr. Randi! She’s very personable, relaxed, and easy to talk to. I never feel rushed at my visits with her. The entire office staff is just as great too; everyone is friendly & welcoming every visit. It’s rare to find a doctor and team who make you feel this comfortable. I highly recommend Dr. Randi and this office!

Source: Google

★ 2

I finally had enough. If you are a senior. You don't want to go here. My husband stopped going there for the same reason. I was there in September. They will not renew my blood pressure medicine nor another one. For acid indigestion. Which can be bought over the counter. My insurance pays. I had been coming here for a long time. I had an appointment on black Friday. Which i canceled. I also pay cash for the medical spa. I can take my business elsewhere. I am 71 . I need my blood pressure pills.this is not the first time. I should have stopped going there before this. I don't know if dr lin said this or someone else. But if she didn't. She should be aware. Of how her patients are treated.

Source: Google

★ 1

UPDATE: I would like to update since they decided to reply to this review. I never did or had any no shows or any late cancellations to this practice. Last that I saw, all or most of the medical providers are no longer practicing in this office. And reviews in other platforms are not on the positive side.

I used to come to My Family Doc since 2020. I first saw Dr Lin and then I was recommended to Dr. Kim. I have always had issues with the service they provided Me, However after this last time, it’s what made me decided to move on and look elsewise.

A month ago, I reached out to them in regards to making an appointment. They had one only weeks ahead . When I provided to them Information in regards to having a biopsy as soon as possible and provided them with a CT scan report, I never heard from them again. Then a few weeks later, I’m getting confirmations for an appointment that I never confirmed in the first place. Try giving them a call, nobody answers.

Way back in 2020, I reach out and ask if they could provide me a COVID test due to me traveling. Someone by the name of Andrew, declined to schedule me for one. He told me to get in done somewhere else . But before I hung up he told me that if I wasn’t able to get one, to give him a call back and they would administer one. I seek it at another providers office.

A few years ago, I got sick and ask to see my primary care so I’ll be able to get a certain type of medication to prevent getting worse. My doctor couldn’t see me because they were away in training for one of their medical spa machines. I went to urgent care and got the medication needed.

On that note, they started to transition to be a medical spa. I’m guessing they are seeing a profit in none insurance services and pushing aside regular seeing patients. All understandable, but at least recommend patients to other primary care.

Not only that, but they provide not accurate information and perform procedures. When I did decided to do one of there’s injectable service, I was informed that they couldn’t inject a particular area due to Nevada state law. A few months after, I found out by a dermatologist and physicians that was a false statement and that I could get that area injected. Not only did they charge me for it, but I had injectables that were not used on me. (I also found out that because of what was left from the bottle (which was a total of 4 injections.).

Do yourself a favor, look and seek another medical providers elsewhere.

Source: Google

★ 5

Source: Google

★ 1

I visited this clinic and left feeling completely dismissed and disheartened. Dr. Glen Barnes told me I was taking up too much time and that we could only address a couple of issues because he didn’t feel the others were as important. He even made sarcastic comments about there being too many things wrong with me, treating me as if I was choosing to have these health problems just to be difficult.

There was no compassion or understanding that these are things happening to me and not things I’m choosing. Not once did he ask how these problems affect my daily life even though each one impacts me significantly. It was clear that my concerns weren’t being taken seriously.

I was also unsettled to see that the only license displayed in the office was for hormone therapy not medical practice and that the clinic seemed to focus on selling skincare and cosmetic treatments rather than providing true primary care. It didn’t feel like a genuine doctor’s office.

Patients deserve doctors who listen, show compassion, and treat the whole person. My experience here left me feeling hopeless and questioning where to turn for real medical care.

Leaving that appointment I felt completely defeated. If we can’t take our health concerns to a doctor without being judged or brushed off, who can we turn to??? Patients shouldn’t have to beg to be heard.

This kind of experience is exactly why so many people have started researching their own symptoms and using technology and information tools to better understand their health — not because we want to replace doctors, but because too often we feel like doctors have stopped caring. When a patient walks out of a clinic feeling worse than when they came in, something is deeply broken in the system.

These doctors will wonder why soon we will eliminate the need for them. Maybe then they will come down off their horse and humble themselves. They are paid for a reason and they should have integrity and pride in helping people with health issues not cause more issues for the patient.

I want to make people aware that this place did not feel like a true medical office. There were skincare products for sale, and the only license displayed was for hormone treatments, not a medical license. That’s not what a proper healthcare environment should look like.

People deserve medical professionals who listen, show empathy, and take time to understand their patients’ struggles — not offices that treat people like a burden. I hope sharing my experience helps others feel empowered to demand better care and not settle for less than they deserve.

Source: Google

★ 1

I got a $1100 bill into collection for blood work because the people in the clinic ordered a blood work from a provider that wasn't covered by my insurance. And it took my over a year to resolve this issue between insurance, provide and the clinic. Lazaro the employee in the clinic hasn't been helpful with his attitude of there is nothing they can do to help, so I should just pay the money. I will not use their services anymore, and I don't recommend anyone to.

Source: Google

★ 5

Best Doc in las vegas, Henderson. Knowledgeable, professional, caring. My wife and I have been with Dr Lin for 5 and half years

Source: Google

★ 1

This doctor's office is not professional at all. The staff is not friendly. They asked for a co-pay that I wasn't supposed to pay. I paid it, and now that they know I wasn't supposed to pay it, they refuse to return the money. Please don't waste your time on this doctor's office. They will only leave you misdiagnosed, over charged, and frustrated.

Source: Google

★ 1

Source: Google

★ 5

Isip rocks. Thanks woman!

Source: Google

★ 5

Dr. Lin is a well knowledgeable, caring, and just an amazing overall doctor. Dr. Lin listens to your chief complaint and gets to the root cause of your health problems to find what works for you in order to get you back to good health. My family and I have been patients at My Family Doc for years.

Dr. Lin, Lazaro and staff are all amazing! I would recommend My Family Doc for their professionalism, cleanliness, friendliness, and medical expertise. Thank you Dr. Lin and staff for all you do!

Source: Google

★ 5

Love this place. The doctor takes her time and explains everything in detail.. staff are awesome too...

Source: Google

★ 5

Best experience at a doctor EVER ,Dr.Lin honestly truly the best,her staff ,all of them were amazing

Source: Google

★ 2

I chose them because they have good ratings. But now I am getting so frustrated they barely answer their phones, less than barely answer their emails and never answer their texts. Been trying to follow up for an appt for 3 weeks now and my leg just keeps getting worse and I'm sick of having to go to quick care who does absolutely Nothing either. I have never been to a doctors office who never answers the phone
Edit: not sure how to respond to the owner but I have texted and emailed. Still no response. I think at this point it makes more sense for you guys to contact me..i sent over my xray report and would like to follow up and get my leg issue fixed or advised if I have to deal with it. Funny thing is, I had to walk in my very first time to get attention and at that point had to make an appt. I live far and work so can't just walk in to ask a question

Source: Google

★ 1

Today I experienced unfair and unethical practices (DEI). I was the second person in the waiting room. 1st person was there for a shot, the third person was there for blood work and the 4th person had an appointment. I am familiar with processes and understand that some things take priority. However I was there for the same reason number 2 was. Because we are from two different backgrounds. Number 2 was called back to receive services. ( R-discrimination) There is no excuse for this behavior. I politely walked out with grace and will no longer attempt to receive care from somewhere I am not wanted.

Source: Google

★ 5

My family and I have all been coming here for a few years now. I recommend My Family Doc to all my friends. I've always been treated with respect here and am thankful for their expert medical care.

Source: Google

★ 1

Went there for the last two years. Everything was good at first, but not anymore. I had 2 different primary care Dr's in my time there, and was about to get a third....because in the two years I've been going there the ENTIRE DOCTOR STAFF besides the owner has turned over TWICE. Not a typo, all the Dr's that worked there (besides the owner) have left two years in a row. I prefer to keep the same Dr instead of getting a new one every year. Communication is also horrible. No one ever answers the phone. They cited a phone issue, but it had been going on for a while. Responses to emails and messages in their patient portal take days most of the time. Overall, would definitely not recommend.

Source: Google

★ 5

I'm the healthiest I have ever been thanks to these superb health professionals. I love that there is always a student before the doc. Gotta learn somewhere! I like the option of either coming in or having an appt online. You can usually be seen pretty quick. I like the patient portal, easy way to get in touch with the doctor.

Source: Google

★ 1

They will never answer the phone even is work time,no matter how early l call, I leave messages still nobody call back, it already been 2 weeks.

Source: Google

★ 1

Horrible horrible horrible service. It’s near i possible to get in touch with anyone over the phone or on their app. We were told we we’d be given a prescription for 2 medications that go together yet once we got to the pharmacy we only received one and when we followed up with the doctors office they said they would call us back once they confirmed the 2nd medicine with the doctor, well it’s been almost 3 days and no callback. What a horrible way to end the new year with a serious health condition.

Source: Google

★ 2

I had a positive experience for the past almost 4 years , but recently is been a challenge to get them to pick up the phone!

Source: Google

★ 1

Terrible office. Won't call me back when I call to set up an appointment and just say that they will call back in 2 business days. Well here we are on day 3 and no one has called back. So much for taking care of your patients. I would highly recommend finding another primary care. They also don't answer there phones during business hours.

Source: Google

★ 1

I really tried to like this place. My NP was nice. However if you are wanting healthcare where You can never make an appointment because nobody picks up the phone, and you are on standby for hours with your scheduled phone appointment for results, this is your place. After going through both, I gave it a shot again. I messaged
them through their app asking for an appointment. I told him what day and time works for me. They messaged me back days later “what days times work for you?” Are you serious??! I literally just told you!

TLDR: they don’t ever answer phones, they don’t call you for your scheduled phone appointment, they also don’t read messages in their app.

Source: Google

★ 1

I initially had a positive experience with My Family Doc. After three days of trying to schedule an appointment, I finally went in for my first annual check-up. The appointment itself was great—blood work was done in-house, and they promptly called me back within a week to discuss the results. I was diagnosed with a lifelong condition, and I decided to continue my care with this office based on that initial interaction.

However, my experience quickly turned frustrating. At the end of my visit, the doctor advised me to come back in three months for a follow-up. When I handed the notice from the doctor to the front desk to schedule the next appointment, I was told the note wasn’t necessary and to simply come back on the date suggested. When I asked if I needed to come in earlier for blood work, the front desk assured me one week before the visit would suffice, and when I asked for an appointment card, they said it wasn’t necessary.

As my appointment date approached, I called multiple times over three days with no response. Finally, on the fourth day, someone answered, only to tell me I had no appointment scheduled. If there is a specific procedure to follow, the front desk should be clear about it rather than assuming we’re on the same page. This lack of communication was incredibly frustrating.

Out of curiosity, I checked other reviews and noticed a trend: although early reviews gave 5 stars, recent ones highlighted similar issues with front desk scheduling and communication. The responses from the “owner” don’t reflect the kind of accountability or customer care I would expect from a quality medical office.

Overall, I’m very disappointed. If you’re considering this place based on its 4+ star rating, I’d advise caution. My experience shows that those high ratings may no longer be an accurate reflection. For me, this office was not worth the time and frustration.

Source: Google

★ 5

Dr. Lin is patient and kind and always eager to help us find answers and solutions to our health concerns and questions. The staff in the office is courteous and kind as well and always efficient when we arrive for appointments or lab work.

Source: Google

★ 1

Absolutely AWFUL front desk(the male receptionist) scheduling and communication at this place. Not the first complaint about him I see either sooo you know there is an issue with him FIX IT. When Dr Kim was there it was so much better. Found out I am pregnant and needed to stop taking my medications and see which ones were safe for baby I called so many times and left messages and did not hear back. Male receptionist finally called me weeks later and I let them know I would be going somewhere else who actually cares about their patients.

Source: Google

★ 5

I have nothing but positive things to say about dr Lin and Alfred, the nurse practitioner. I've been coming to this office since 2020 and I'm satisfied over the healthcare I receive from this office. Despite living across town, I am more than willing to drive the distance to continue coming to this office.

Source: Google

★ 1

they do not answer their phone. been trying to call them for two days now, even left a voice message and still nothing. I wanted to make my first appointment to give this place a shot but I guess not anymore

Source: Google

★ 1

Wow so we had an appointment today - we were told to arrive 30 minutes early to fill out paperwork before the doctor visit. We arrived 5 minutes late (so only 25 minutes early for paperwork) and we were turned away for our scheduled appointment for being five minutes late FOR paper work ….that is insane! We were five minutes late due to making a wrong turn. This doctor was referred to us by some friends that are also shocked with this treatment of the front desk. Yikes and hard pass on ever going back

Source: Google

★ 5

Source: Google

★ 2

I've been seeing this practice for 3 years now and I won't be coming back.
The male receptionist (name starts with a D) is incredibly rude. Told me he didn't have time for me and that if I'm running out of my medication then "that's your problem" and I should "find some place better". I will. They had me under 3 files so my prescription was allowed to lapse repeatedly. They have no automated system to remind you of when you need to schedule an appointment, which is a very standard thing to implement. When I asked why I wasn't getting reminders so I could schedule things before my medication ran out, I was told "that's your problem to figure out" and "you probably refused an appointment" I didn't. Whenever I'd leave I'd always stop by the window and be told I didn't need to schedule at that time. He took some time to complain to me that no one schedules their own appointments.
I was also told an annual is required for an Rx renewal. My last annual was 7 months ago but despite pointing that out "you still need another annual before you can get a renewal" and I couldn't get any explanation for that.
Dominique was very kind, Dr. Kaydee was great (when she still worked there), and in general I've always encountered kind staff who were usually gone by my next visit.
I had already felt incredibly shaky with this doctor because during my pelvic exam 2 years ago I requested a female doctor due to ptsd from sexual trauma. I repeatedly stated this. A female doctor saw me (I remember her name but I don't feel comfortable sharing it here) and once I was on the table undressed from the waist down she asked if I would be okay with a med student doing my exam while she supervised. Since I'd repeatedly stated I needed a female doctor for trauma reasons at this point I assumed that was understood and said it was alright. She brought in a male med student. I know I was visibly terrified. She looked at me and combatively asked, "is this going to be a problem?" And "if you don't want him to do the exam, you can tell him yourself." I was too scared to say anything so I just tried to pretend I was somewhere else and left the place crying. I never should've come back, but I thought a female-owned practice would be best for me given my history. I have been treated as nothing but a burden for my whole time seeing this practice. I'd only recommend going here if you have no ongoing prescriptions and no sensitivities that require anyone read your chart.

Source: Google

★ 5

I was very happy with my quality of care. Dr. Lin was the first provider to actually listen to me and not just dismiss me because “at this age a woman’s body just changes”. She actually listened to my symptoms and really explained things and started coming up with a plan to go through natural changes without suffering. Everyone I interacted with was amazing. And a mention also to the medical student there because he was very professional and quite honestly fit very well with the rest of the staff at My Family Doc.

Source: Google

★ 5

I had to remove the last review I left, As it was rude and disrespectful, to the staff in the front office, I was judgemental and chose a poor choice of words directly insulting the men based on their personal life, I am sorry that I may have offended any of you, the office is ran in perfect harmony, considering all the people that depend on the service provided, I can appreciate the softer side of the gentlemen maintaining the office, it is nice to be treated with respect and that's what I received, even after my first review that I removed, thank you guys for helping see that I was wrong for placing judgment on you all. I believe that this location is the best in town, from the front desk all the to the Dr, I have received the best care under the supervision from my family doc, wouldn't change a thing, it's our responsibility as a patient to get up to speed with the system in place, not blame the staff for our lack of satisfaction, because we are not following the procedures that are set in place to assist each person accordingly.

Source: Google

★ 5

Highly recommend this clinic. Every staff member and provider goes above and beyond to ensure personalized holistic patient care.

Source: Google

★ 5

Staff is always super friendly & everytime I go to my appointments I feel welcomed! Unlike other dr’s offices where one dreads going, My Family Doc makes sure you feel welcomed.

Source: Google

★ 5

Very pleased with my medical grade facial maintenance and the IV fusion Thank you.

Source: Google

★ 5

Source: Google

★ 1

My first visit there, good. But that’s when the false promises also started, and I had no clue they couldn’t provide what they were saying they could.
They told me repeatedly they could provide me a procedure. I scheduled it. Took forever to even make that happen, then they rescheduled 40 min before the original appointment because the provider is not qualified to preform the procedure. That provider said to my face they could do it before it was scheduled. When reschedule, they told me the next day they would have a qualified provider for the procedure. Remind you, they repeatedly said they could provide this procedure no problem, in other visits I had, and over the phone. Then, the 2nd appointment is just 2 hours away, and they call and say they can’t do the procedure at all because no one is qualified for it. SERIOUSLY?! You tell me several times, at several visits and points in time that this is possible with you at your office, and schedule me, then last minute tell me never mind, we don’t have anyone qualified, please find someone else! Extremely unprofessional and waste of time and PTO I had to schedule for something that was never able to be done.

Source: Google

★ 5

The front desk staff were very inviting and friendly! I felt very comfortable. The doctors and nurse practitioners were extremely kind and very patient. The technician, who draws blood, was amazing as well. I absolutely enjoyed this place!

Source: Google

★ 5

Somehow the My Family Doc team made going to a doctor's appointment an enjoyable experience! Nice office, super friendly staff. Thanks again

Source: Google

★ 5

Dr. Lin and Donald, the aesthetics advisor, were both very helpful as well as extremely skilled in addressing some major concerns I've had with my appearance lately. I feel like I was listened to while also educated on the best ways to help address my concerns.

Source: Google

★ 5

I deal with pretty bad health anxiety and Dr. Lin and her team have never made me feel ashamed to come in and get something checked up on, which helps tremendously to ease health anxiety. I’ve been seeing the office for about 5 years now and have never second guessed being in their care. Love the caring and kind energy Dr. Lin and her team radiate.

Source: Google

★ 5

Very friendly and welcoming staff! 💜

Source: Google

★ 5

I’ve had a great experience with my family doc

Source: Google

★ 1

EDIT::: I have been coming here for 5+ years. All of a sudden I can no longer see my actual doctor. After a medical emergency I set a follow up, missed my first appointment because they put it in for the day before. came in last minute this morning, they sent me a whole new doctor whom I couldn’t understand well. When I asked for my actual doctor who i’ve been seeing for years I was told I couldn’t see her anymore as she is now concierge, no one told me I would be getting a new doctor or even asked if it was okay. After I left the office understandably upset(crying not yelling or making a scene), I received an email from her office staff less than an hour laters stating they are discharging me and will no longer participate in my medical care.

This USE to be a great practice, guess capitalism won this round too

probably one of the best offices in the city. i’ve been going here for years and i’ve never felt more comfortable or heard by my doctor. she, the other doctors and staff has gone above and beyond so many times for me. i’m so so glad i found this office. i will literally never not be a patient here

Source: Google

★ 5

Wonderful group of practitioners. Listen to my concerns and never feel rushed

Source: Google

★ 5

Friendly family oriented staff members.
Doctor's handled me with kindness professional medical care.
I'm thankful and happy to be a patient of My Family Doc 🌺

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I love these doctors. They are thorough and care for your health. I am so glad I found a good office to go to now. I've been searching for years. The office staff is also great to work with and very helpful. I totally recommend them.

Source: Google

★ 5

Called to refill prescription and update pharmacy information. Spoke with Donald and had a great experience, prompt and professional customer service. Of the 3 doctors offices I had to work with today, this one was by far the easiest and most available.

Source: Google

★ 5

I love this doc office ! Everyone here is down to earth and real! There all beautiful as well as smart ❤️

Source: Google

★ 5

Love my new Doctor. She very sweet and attentive. I have been in Las Vegas for fours and have always come to My family doc. Staff is very friendly here. Giving a shout out to my main Vital check Tech. She is the best! Nothing but love for you.

Source: Google

★ 5

I absolutely love this office! All the people are great! I recommend this office to all of my friends and have been coming here for about 3+ years now! The best in vegas

Source: Google

★ 1

The WORST Experience at a doctors office I have ever had, and that’s saying something because Nevada healthcare sucks. Prescriptions were sent sent to mail order delivery when I have walking pneumonia, and would not arrive for over a week and a half. Called multiple times same day, tried to leave a voicemail, and the mailbox was full; called multiple times over the weekend, and on the following business day, zero response, mailbox is still full and unable to leave a voicemail, no response via text message or email, and no attempts at a resolution on staff’s behalf. If you care about your health, go somewhere else. Doctors are nice enough, staff is fine, but the lack of care, consideration, and basic logic is a detriment. DO NOT PUT YOURSELF AT RISK!!!!!!

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★ 5

Very attentive and caring staff.

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★ 5

Love this place! They are quick to schedule and take care of any needs I have! Super clean office with a caring staff!

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★ 5

I love coming to MyFamilyDoc office for any concern about my health. All the nurses and front office ladies are always nice. Now I’m excited to get my first treatment at the medspa! In a few days ;)

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★ 3

Doctor Ward is an amazing doctor but I believe she is leaving :( I’m staying here in the hopes that the next doctor will be just as awesome, however, I’ve had a few issues with front desk. I really hope they improve because it is incredibly frustrating.

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★ 5

I have been coming here for almost a year now. So friendly, clean and caring.

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★ 5

I had the best experience with my virtual appointment with REBECCA STEVENS, PA-C. She is wonderful and I will absolutely come back for my future needs!

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★ 1

Extremely rude and unprofessional receptionist. She informed me that Dr. Lin is CONCIERGE ONLY and does not accept insurance for office visits. Then she basically told me that I probably have Medicaid (which I do not) and that Dr. Lin doesn't see Medicaid patients, which I am not. I got her contact info FROM my insurance website, which is NOT Medicaid, which she claimed was wrong and then hung up on me.

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★ 1

I'm giving them 1 star because Dr. Kim was nice. Front desk girls spend way too much time giggling and staring at their phones and talking about personal stuff. I felt like I walked into a forever 21 every time I went. Decided to switch because they have yet to give me any results or explain a second ultrasound I had to have. Results could have gone either way but to make someone wait is concerning. I do get lots of sales on their medspa products in my medical inbox. Just not any useful medical information. My new doctor was able to pull them up and explain everything so all is well. She communicates well and provides the information that is critical. Also doesn’t try to sell me anything. This place (my family doc) feels more like a medspa with teens working in the front. Nice but not medically professional. Not a place for serious medical issues.

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★ 5

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★ 5

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★ 5

Helpful & friendly doctors and staff.
Clean and comfortable.

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★ 5

The staff at My Family Doc are kind, considerate, professional. I am sorry to see Dr. Shiraishi go, however. She was the best provider I've ever had.

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★ 5

Dr Maniago is always 5+ stars , I’ve never felt more cared for ! The staff is also very friendly and seems to care about you each time you visit!

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★ 5

The staff at my family doc is incredible. They are so kind and thorough. As a new patient I felt heard and that everyone really took their time with me. I highly recommend them.

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★ 1

I honestly don’t even know we’re to begin, I’m not the type of person to even leave a review but hopefully this opens other patients eyes and helps them be more aware of what goes on with their visits/charts and to always ask for their office visit. I came here base of the reviews and the acceptance of my new health insurance. First problem I had was minor but it had to do with their front desk giving me attitude about arriving late to my appointment, even though I was on the phone with their “answering service” as I arrived and was on hold for about 30 minutes. I let the call be on their as proof that I did call ahead of time to inform them, had done the pre-registration online and had spoke with the person who booked my appointment if they could email me the new patient paperwork since I also work in a health clinic and work nights at a hospital. They checked me in and were able to see me which I am thankful for but moving forward with my appointment, I had came in to speak to them about my recent hospital visit. Which the PA that helped me was taking notes of my concerns and answering my questions appropriately. And of course it helped that I had my medical records from the hospital that way they can see my general concerns and focus. Moving forward I waited about a week and didn’t hear back from them since I know I was being referred out to a cardiologist and endocrinologist I wanted to get that information in order for me to set up the appointments. I had picked the endocrinologist so that appointment was taken care of I just needed the one for the cardiologist, anyways the problem became when I seen my chart and I seen that there was active problems such as “alcohol abuse, lung cancer screening, mammogram “ and incorrect demographics. I contacted them right away and their front desk answer and tried to tell me some false information and then proceeded to putting me on hold and transferred me to the back office manager or ma or whatever three roles she plays there and she informed me that those were things that were spoken about and I corrected her and informed her or what we spoke about and even what I told their medical assistant was my only reason for being there was my ER visit. She said she would speak to the owner and call me back and she never did so today 11/09 I called to get an update got the same run around and was placed on hold just to get transferred to an office manager that was giving me more false information and then when I got upset because I feel like they just wanted me to let this go and let them have false information of my health records . Just wanted the name of the staff that showed me this and when I refused said well then she can’t help me and was gonna hang up. And when I asked to speak to the owner said they weren’t there and I informed her I record the call because this is ridiculous and wanted her to repeat what she just said because wow how unprofessional and degrading is this ?that a health center that is so top rated can falsely chart incorrect information and treat patients like this. Re changed her statement and then hung up.

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★ 1

I tried to schedule a appointment which took over a week to do. Finally when I set one they told me in a email that it is basically a meet and greet since I'm new. Well I needed a doctor for a concern I have not to just pay a Co pay to say hi. Not only did I get a email but Lei Smith decided to make it a point to put it all in caps. Really professional. Well I decided to not just give them my money for nothing and find a new doctor with more respectable office staff.

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★ 1

The receptionist is very rude. They don’t respond to the elation passport. I sent a message over two weeks ago. The doctor never responded, but today I get a phone call talking about my insurance why I have an I received a message in regards to my health that I sent you guys weeks ago but you guys are calling regarding insurance very unprofessional staff they don’t like to work. All they wanna do is sit there and talk about they personal business all day. Dr. Ward always has students doing her job. I’m surprise I’ve been with this doctor this long.I’m glad to change providers

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★ 5

I feel very fortunate to have Dr. Lin as my doctor. She is a good listener and I always feels like she cares. She is very knowledgeable and has helped me with several medical issues. The staff is friendly and helpful. The office has a positive and welcoming vibe.

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★ 5

Everyone there is friendly and helpful. Dr. Lin is easy to work with.

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★ 5

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★ 5

I cannot even begin to express my gratitude for Dr Lin and her team. Dr Lin provides exceptional care, and no one in the Vegas Valley compares to how amazing and caring she is. I honestly don’t know what I would do without her, not only does she always provide me with the most amazing care with my body and my appearance but she also heavily cares about my mental health. I honestly do not know where I would be without her. Thank you so much for everything.

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★ 1

I loved this place in the beginning and loved the Drs. however the staff is not the easiest to work with. They have had the wrong information regarding my insurance the entire time I have been going and now they threaten that my insurance will drop me if they don't do certain services (which is very unethical if the services are not needed for my condition and considering I am usually there every three months anyway) Upon clarification, and her acknowledgement, to the office manager that she did indeed have the wrong insurance information, and telling her I had confirmed with my insurance these procedures were not required by them, they have sent me a letter indicating they will no longer see me. It was their mistake and now they are blaming me. I would be cautious when any medical office is telling you you must comply with them or the insurance will drop you when that is not true of the majority of insurance companies. True, insurance will cover a lot of "extra" wellness care, but that doesn't mean you necessarily need it. It seems that they are just trying to get more money. I was not even allowed to discuss the situation with my own Dr.

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★ 3

I felt like this place was amazing when I first started coming here staff was okay and I felt like I was being heard but unfortunately that is not the case anymore. They have a three rule policy so if you miss three appointments you get dropped which is whatever I get it, but when I called I was interrupted when all I wanted to do is explain myself AGAIN, why I should be on my second strike not third just so they understand I am not missing my appointments on purpose but I couldn't finish, lady on the phone kept telling me "it's fine, it's fine, it's fine" over me. I didn't feel like she was trying to help me. I asked her if there is an appointment at 5 she laughed at me and said "no we close at 5". The sass isn't worth it for me maybe I caught her on a bad time but seriously I too am just trying.

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★ 5

I have been a patient of Dr. Lin since she opened her original practice. I can’t say enough good things about this place. I recently had my hormone replacement pellets inserted. It was quick and painless.
If you want an office where you can get everything cared for in one place, come here. They even do aesthetics…win win!

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★ 2

Would not recommend! The staff is rude and unhelpful. I have had to wait for over an hour for a scheduled appointment. I scheduled an annual exam and was put on the schedule and sent the paperwork for the annual but was apparently not seen for that. There was terrible communication from the office and was told I could not have been seen for an annual because it was too early but this was told to me at time of booking instead I the appointment was logged as a different type of appointment. When I brought this up the management team argued with me and was abrasive. While I understood that the office had booked me incorrectly the communication from the office was terrible. The apologized but were not very apologetic really. I chose to leave the practice. Side note the practice is k ow for “firing patients”

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★ 5

I have searched for a caring physician for 5 years and I believe that I have found one in Dr. Lin. Feeling so grateful to be getting my health on the right track.

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★ 5

Overall great first time experience for my appointment. Friendly and efficient staff. I appreciated the time they spent with me, very thorough and caring. Very convenient that they offer services in house, especially lab work.

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★ 5

I finally found a practice that truly takes care of me as a patient and a person. Their deep knowledge is evident and effective treatment plans and empowering patients to make informed decisions about their health. Thank you.

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★ 5

Fantastic staff and very caring doctors! I am so happy I found a wonderful medical staff!

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★ 5

Excellent place and service!
Fun place to work, everyone in the office are nice and courteous. You will be in great hands.

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★ 5

Wonderful doctors, great attitude, very attentive with their work.

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★ 5

I've been coming to this office for over 3 years. I am updating my review to give a comment as well. Dr. Lin is amazing and her staff is always helpful. If something is urgent they are always on it, and if it is standard I am advised of the timeframe in which to expect what I need. Over the years there's been minor things, phone transition when office moved over a year ago, or sorting out billing for example, and they've always been helpful. I haven't had billing questions in over a year but in the past I was given the number to Liz who took care of any concerns. Charmaine, Kuulei, Stephanie, Leah, Andrew, and all of the staff are very kind and considerate. I recently had a bit of complications with a procedure at another clinic and everyone was working very quickly to get the issue resolved. Within 24 hours I was restitched by another office and was also worked into the calendar to follow up the next week. I have a few health issues and I always feel like I'm being heard by Dr. Lin. I can't imagine ever seeing another physician.

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★ 5

Doc handles many functions when it comes to monitoring my health. She is the first line of defence for skin, lungs, back problems as well as normal medical problems. I like that she approaches some health issues from a different perspective. She does not hesitate to think " out of the box" if necessary. Most important, I have confidence in her.

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★ 5

I had an outstanding experience at the clinic! The staff was exceptional, providing friendly and professional service. The care was top-notch, and I felt well taken care of throughout my visit. I highly recommend the clinic to all my friends and family!

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★ 5

It sometimes feels impossible to say you love your doctor and the office as a whole but I can honestly say I love My Family Doc! Not only do I go to My Family Doc (love Dr. Ward) but so do all members of my family and now many of my friends as well!

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★ 5

I love this office. Beauty all around. Everyone cares about you and your issues. Thank you.

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★ 5

Amazing Staff and Doctors. I value everyone that works at this office. Don’t listen to the negative reviews. I have been going to Dr Lin for over two years. The staff are very respectful, everyone from the front all the way to the back. Treat others how you want to be treated. If you disrespect the staff front or bad, do you expect them to just take it?? Would you want to be treated bad. Before you write a bad review you should actually get to know the staff you would be amazed how friendly and helpful they are. This place definitely deserves 5 stars. I highly suggest OMM treatments and the other services they offer. They take the time and give every patient quality service and listen to everything you have to say or ask. All of the extra services are worth it. They are amazing in this office.

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★ 5

I am so happy I found My Family Doc. The office is so friendly, clean, and they really listen to me. Doctor Ward is amazing!

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★ 5

First time here and had the best experience ever. Dr. Kim took her time on going over the visit and the ladies at the front were so nice. It is always nice to walk into an office and be greeted with a smile.

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★ 5

The staff and doctors are the best. So friendly and caring. They explan everything to where you understand. I love the all woman staff and doctors and I have never waited for long.

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★ 5

I always have a good experience here. Everyone is helpful, fast, and in house phlebotomy (huge plus)

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★ 5

Friendly staff and Dr Kim really takes the time to build rapport and appointments don’t feel rushed. She takes the time to listen and explain.

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★ 5

I have been a pati of My family doc for over a year! Love Dr Ward! Always answers my questions with concern and compassion !! I never feel rushed!

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★ 5

Very wonderful experience, they make you feel comfortable and answer all questions! I was very shy at first but that quickly went away they made me feel right at home!

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★ 5

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★ 5

Great and fun office

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★ 5

I absolutely love Dr. Ward. I have been searching for a good GP since I moved to Vegas years ago and finally struck gold. She is kind and caring and actually takes the time to listen which seems to be so rare. Highly recommend!!

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★ 5

Have been coming here for about a year. Dr Nguyen-Ward has been amazing as I’m sure the rest of the Doctors are. Any questions concerns I’ve had about my health have been heard and attended to. The staff is also great and friendly. Highly recommend this clinic!

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★ 5

Absolutely love the environment in this doctors office. Everybody is welcoming,feel very comfortable and the doctors listen to you.🥰

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★ 5

I’ve only been to the office a couple of times but so far everyone has treated me well, the staff is friendly and accommodating!

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★ 5

I always have the best experience when coming into my family doc! It would only let me rate 5 stars. If I could, I would give it a 12/10! :)

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★ 5

Hands down best doctor’s office I have ever visited. In an age of technology it’s refreshing to have an experience where you are still treated like a person and they show they care. Thank you!

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★ 5

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★ 5

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★ 5

Always Friendly on time and professional.

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★ 5

Great office and excellent informative staff. Very glad I was able to land a doctor if this office!

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★ 5

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★ 5

The office is very clean. The staff in welcoming, knowledgeable and friendly. Having lab work done at the office is a huge plus. Who has time for another appointment for labs?! Not me.

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★ 5

Staff is amazing and Doctors are very thorough, listen and are very professional. Overall great office.

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★ 5

New patient of Dr. Ward & overwhelmed by the positive experience at this office. We were greated nicely. The office is very clean & pretty. And the staff is wonderful with a great bedside manner.

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★ 5

The team at My Family Doc and Dr. Michelle Lin is by far the best group of physicians we have ever been with!
They have made HUGE IMPROVEMENTS on our general health and well being.
They are true care givers and we are blessed and thankful to have found them.
I have referred many friends to them and all with the same result!

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★ 5

Everyone is super friendly and always on time
I love the doctors
And especially mine💯🤗🤗
I love This Place

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★ 5

So far so good... just wish i was feeling better

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★ 5

Kaydee is the Doc ever! All the staff are great and I highly recommend this practice!

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★ 5

Amazing staff and KAYDEE is excellent

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★ 5

I had searched for a good primary doctor in Las Vegas for 7 years, and thanks to a referral from a friend I found My Family Doc. They have been such a blessing to my family and I. From small ailments to major injuries they have been there for us. I love the staff, but Esther Kim is a gem. She is patient, listens and truly cares about helping you. I’ve never had a drs office that does it all and I’m so so happy we found them!

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★ 5

I moved here in Vegas and met a really good doctor
Dr. Kim is such a good doctor.

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★ 5

My Family Doc is the perfect name for this office. I feel like a family member from check in through check out. Dr. Ward seems to really care about hearing my issues and finding solutions for them. Everyone is friendly, timely, and organized. I am having blood drawn today and while anxiously waiting for my results… I know I’m in great hands. Thanks My Family Doc!

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★ 5

Dr. Lin has always taken care of me and makes me feel very comfortable. I know I’m always in great hands here with the whole staff at MyFamilyDoc

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★ 5

Dr. Ward has been my doctor for over a year and I am so glad, she has done so much for me. Since I started seeing Dr Ward she has helped me to get off several medications and lose over 50 lbs. I'm in my 70ies and have had many doctors but Dr. Ward is the only doctor who has really listened and gotten results.
I highly recommend Dr Ward for anyone looking for results.

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★ 4

Thus was my first appt. Staff were friendly, professional and made me feel comfortable

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★ 5

The Doctors here listen and are superior medical practitioners. The staff is friendly and helpful. If you are seeking a new Primary care provider you won’t be sad you tried this office.

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★ 5

I love that this office listens to my concerns about my health. Flexibility when it come to my hectic schedule and is available on weekends

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★ 5

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★ 5

Dr. Catherine Nguyen-Ward is a very caring and thorough physician. Her staff are always friendly. This office supports student doctors so you are usually seen twice - once by a student and then by the doctor. This office has great communication options.

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★ 5

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★ 5

First time here and very comfortable experience thus far!

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★ 5

Dr Lin is amazing I love how she is with my care as well as all my crazy needs

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★ 5

I love it here! The best doctors in Vegas! They have everything here from family doctors to med spa services!

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★ 5

I’m so happy I chose this clinic for my primary care!! I feel very heard, and all medical decisions are explained to me in great detail. The staff is always on top of scheduling, I’m seen in such a timely manner, and everyone’s kind and communicative. Dr. Nguyen-Ward has taken great care of me so far. I’m very grateful.

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★ 1

Horrible service, do yourself a favor and find another doctor!

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★ 5

Very friendly, great team, clean offices. Always have a great experience at my visits!

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★ 1

Avoid this clinic as a primary care, because it has a business office that repeatedly demonstrates incompetence, with an arrogant management that fails to solve the problem for the patient, or even communicate.

I kept being referred by this clinic to specialists not covered by my insurance plan. When I raised the issue, I was told that the referral personnel had been replaced due to this issue.

The problem wasn't solved. I continued to be referred to specialists that weren't covered by my plan.

Correspondence with management resulted in no contact with me, at which time I just severed any relationship with this clinic. My Family Doc would have received a one-star rating from me, but the reason it didn't is because Dr. Nguyen-Ward demonstrated she cares for her patients. I certainly can say that the non-medical personnel at this clinic does not.

Update January 9, 2023. Got my medical records, it costs 60 cents per page. It's well worth it going somewhere else. Dr. Nguyen-Ward was fine, but still, after a letter to this clinic addressing the serious issues of their poor referrals to specialists, they choose not to respond. What's alarming is there should have been a note in my file that the staff member today should have seen, but it's obvious they do not care. As a result, I changed my review from two stars to one star.

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★ 5

I am beyond impressed with the care I have received at My Family Doc! I highly recommend going to this team for your primary care!

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★ 5

this office is God sent!! I can’t say enough about the doctors and nurses at this office! I’ve lived in Las Vegas my whole life and I’ve never loved coming to an office as much as I love coming here! They are so helpful and caring. They actually listen to your concerns and needs! Also a plus it’s a med spa as well! If I had kids I’d bring them here since they work which children as well! I love this office so much! Would definitely recommend for the whole family

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★ 5

Awesome doctor's office. Everyone super caring. Dr. Lin spends quality time with you. Great Doctor.

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★ 5

This was my fist time visiting My Family Doc and it was AMAZING!! Everything was so smooth and the entire team was wonderful. Both my Husband and I needed to find a new primary care doctor and this is it! We feel good about our future and know that we are in GREAT hands! Thank you all!

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★ 5

Dr Lin is amazing. Thorough and listens to the patient. I would highly recommend.

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★ 5

From the front desk, to the labs, to the doctors themselves, everyone involved at My Family Doc makes this a wonderful place to visit!

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★ 5

Dr. Michelle Lin is fabulous simply amazing she is very empathetic and listens to all your concerns… Andrew office manager makes things happens & the whole My Family Doc team rocks! True definition of what Healthcare is about which is hard to come by these days especially in Nevada!!!

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★ 5

Very detailed and caring doctor!

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★ 5

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★ 5

I’ve been coming here for almost two years and they always take good care of me! I adore Kaydee and she always gives the best advice. I also saw Dr. Lin about a back pain I was having and walked out of my appointment with her feeling like a million bucks! Not exactly sure what she did, but it worked and that’s all I care about. I also have to show some love for the front desk staff. They are ALWAYS a vibe! Will continue coming here as long as the accept my insurance! ❤️❤️

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★ 5

The doctors at My Family Doc are amazing. My whole family comes here I trust them with my loved ones. They really seem to care for your well being your not just another $$ to them. Its so hard to find caring doctors and who also listen.

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★ 5

All my family loves the doctors at this clinic. Very thorough in all the tests they do. Staff is friendly.

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★ 5

Absolutely love everyone!! They are so kind and caring!!!

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★ 5

Love the doctor's! Amazing services

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★ 4

Very, nice. This is for Jufang Chen. It is convenient and it helps that the doctor speaks Chinese.

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★ 5

Everyone is Amazing!!I LOVE coming here …. Even when I’m sick

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★ 4

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★ 5

By far the best Drs office I’ve found in Las Vegas .Front desk is always so pleasant and helpful.

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★ 5

Dr. Lin has been a massive game changer for my chronic pain through OMM and functional medicine approach. I finally feel heard and understood by a physician who seeks to address the root causes, not just treat the symptoms. I’m very happy with my experiences here at My Family Doc!

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★ 5

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★ 5

Awesome Doctor’s and Staffing.

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★ 5

Dr. Lin is amazing! She is very knowledgeable and really cares about you and listens to you. I would recommend her to everyone.

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★ 5

my family doc facility has always been great to my husband & I, the doctors & staff are amazing. I highly recommend coming to them☺️

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★ 5

I have been a patient for 3 years and have always had a good experience with all staff. I appreciate how personal Dr. Lin is with me and I like that she looks for the most natural methods for optimum health.

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★ 5

I have always had a great experience with My Family Doc! I have been a patient with them for about a year now. I have been seen by each provider. All have them been amazing! They are all listen and take the time to make sure all of my questions are answered. From check in to check out everyone is helpful and professional. Andrew has been awesome and makes sure everything goes smoothly.

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★ 5

We have been fortunate to have Dr.Lin as our family doctor for almost 2 years now and we couldn’t be happier with her dedication and her creative resourceful approach to family medicine. Under her care I believe we are healthier now than we have ever been. Her staff has been super helpful to us also. Thank you Dr. Lin !

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★ 5

Had the pleasure of interacting with the physicians and staff. I had the best experience!!! I have had many facials in the past and I can say that the plasma jet procedure trumps all of them. Leah was phenomenal along with Dr. Lin. I felt like a brand new person when I left. There was No pain and great results. I highly recommend this office and procedure!

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★ 5

I have been a patient with My Family Doc for 2 years. I started off seeing Dr. Lin who is amazing, super sweet and kind. She was able to fix my thyroid after I had been seeing a specialist for many years. When she added more doctors to her practice I started seeing Dr Ward. I absolutely love the clinic and Dr Ward is so great! I highly recommend coming here.

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★ 5

First time patient here Dr. Ward and the staff were very welcoming and efficient would definitely recommend this office thank you Family Doc !!

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★ 5

OMM with the amazing Dr Lin

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★ 5

Dr kim was so through and addressed my needs. i’d recommend her to others. she also took the time to make me feel comfortable

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★ 5

Amazing doctors all around awesome staff

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★ 1

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★ 5

I started seeing Dr. Ward about 3 maybe 4 months ago. Since I’ve lived in Vegas, about 8 years now, I have basically avoided doctors, I am from Chicago, and have had the worse healthcare experiences in Vegas. Since I started seeing Dr. Ward, my faith in doctors has been restored. She really covers all the bases and I feel very comfortable with the healthcare she provides. I highly recommend making her your doctor. Thank you Dr. Ward

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★ 1

First off my girlfriend had a stroke and she referred to me there we went and they wanted to accuse me of hitting her the night before she fell in bathtub they didn't want to listen to her health problems or yet alone mine. We have arthritis and I have cancer she can barely walk I needed oxygen they gave me a inhaler and never gave me my blood thinners they never called In our prescriptions and they had the rudest front office people we ever delt with if I could give them no stars. I would we are going to report them to the medical board and have a investigation get started our attorney will be in touch with them,and to top it off a doctor does not own business a student does.there the worst doctors office In Vegas.we will see you in court if we don't die by then.

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★ 5

I see Dr. Kim and she is fantastic. During my appointments she is so personable, authentic, prepared, and thorough. I know my health is in good hands with her.

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★ 1

Don’t even bother. I explained my situation to the staff or coordinator prior to making an appointment as a new patient and when I arrived, they told me I had to make a separate appointment and be charged an additional fee for any paperwork to be filled by then. Complete waste of time considering I had to take time off work for this. If you can, find another physician/doctor. Level of care and service is everything

Just to follow up on the response below - I understand the need to establish a rapport with your patients in order to address their needs, review medical history, etc. However, if this was communicated in the beginning along with the associated fee involved, this dilemma and/or misunderstanding could've been avoided. Anyways good luck with your practice.

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★ 1

Don’t be fooled by how nice this place may look. Every office should be rated based on the service. With that being said I was only seen here a handful of times due to them dismissing me for a misunderstanding that THEIR front desk referral management made. I got no call or no suggestions as to where to go next for my medical needs. They sent a letter in the mail and that was it. Disrespectful on every level. Save yourself the headache and find somewhere that will value you as a person AND your medical needs not just a paycheck from your insurance.

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★ 5

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★ 1

I was under the care of Dr. Catherine Nguyen-Ward since last year August 2021. Dr. Ward is an attentive provider don't get me wrong. However, the issues with this clinic all started with the poor billing and miscommunications.
1) My first visit with Dr. Ward in August 2021, was to complete my annual physical exam. At that time, my blood was drawn and Dr. Ward completed a comprehensive physical exam on me. I was later charged $35 copay as an office visit. I gave up fighting off the $35 charge, as Dr. Ward said, I am here to establish patient care with her. But here comes the problem, the clinic sent my blood work to an OUT-OF-NETWORK company. And My Family Doc also billed the lab work as "pathological diagnosis" instead of "routine check up". The bill came out as $540, and my insurance company is not able to cover this bill because the billing code of blood work was billed incorrectly. As of today 2/1/2022, I am still owing Advanced Biomedical Inc $540.
2) My second visit with Dr. Ward was for papsmear. And I would think papsmear should be routine check up. And again, I was charged with $35 office visit. Because Dr. Ward's medical student went through my blood work result that was done in August with me, and that student basically read off the numbers on the lab report to me just to tell me, "results are good, you are healthy." And that right there, it's $35. And AGAIN, My family Doc billed my papsmear lab work as "pathological diagnosis" instead of "routine check up", LabCorps later billed me $42 for it. After my multiple phone calls of follow up, My Family Doc finally adjusted the billing code and the $42 was taken off.
3) Their office phone number is basically useless. It always takes MULTIPLE TRIES to reach them. I handed them the first bill statement from Advanced BIomedical Inc in September, and it was never addressed nor fixed by the staff. They had my statement and never bother to help me out, even though they were at fault for not billing it correctly.
Dealing with billing issues with this clinic has been an absolute nightmare. I am a healthy adult with no particular health issues, yet every time I walk out of this clinic, I will get billed instantly for charges I should not be responsible for. My Family Doc, please educate your billing staff properly to avoid more patients of yours going through similar situations that I am having right now.

Source: Google

★ 5

I highly recommend this practice to anyone looking for a caring and knowledgeable primary care physician. Dr. Lin, Dr. Kim, and Dr. Ward are all wonderful physicians who clearly care about their patients. Their office is clean and the staff are all really nice. Beyond primary care, they also offer some cosmetic treatments like Botox. I like that they don't try to push any cosmetic treatments on patients and I would much rather get something like Botox done in an actually physician's office instead of a MedSpa with no doctor on site. What's also great about this office is you can actually get an appointment in a timely manner, not have to wait 3 months like some other offices.

Source: Google

★ 1

100% of the time I call, nobody answers. But whenever I am in the office, it seems that the people behind the desk are answering phones. I don’t know why. I’m sure the healthcare provided by the doctor is up to par, but handling things like updating insurance, making appointments, or just getting a quick question answered is beyond the capability of this office.

Source: Google

★ 5

I had an appt to see Dr. Esther Kim a couple months ago. Office was clean, front desk and staff were attentive and Dr. Kim was helpful to what I needed. The staff and doctors work well together and the environment was welcoming. I was able to get my blood drawn in the office without having to go to quest lab. And I was promptly given my blood lab results by phone call within a couple of days. Highly recommend this as your next PCP/fam doc if you’re looking for one!

Source: Google

★ 5

My first visit was in somewhat of a moment of crisis. I was seeking help with the management of a wound and had encountered resistance to my desire for conservative management (rather than surgery) from another provider. The plan of care was patient-centered, with my opinions and desires at the forefront. The providers collaborated on my what to do, Dr. Ward treated my finger, and I had complete mobility of my finger the same day. It was a seamless visit from check-in to departure. I unequivocally recommend these providers.

Source: Google

★ 5

Had the best experience getting Botox with Dr Shiraishi!

Source: Google

★ 5

This clinic is attentive and patient with my needs. They are professional, punctual, and friendly. I definitely feel a unique level of trust and care. Furthermore, I can tell the providers strive to work on the cutting edge of medicine. Their decision making is top notch. Highly recommended.

Tip: I understand they have had some phone issues they are working to fix. I just call on a different day or time and I eventually get through. Once I get through, my issues are quickly resolved.

Also I had Plexr treatments for mole removal and wow I'm so impressed. It's like I'm in the future. The big raised moles are now extremely subtle flat dark patches and it looks like the small ones were just never there.

5/5

Source: Google

★ 2

It is with a very heavy heart I have to give this review, but it is crucial that this situation does NOT happen to another person. First I want to say that Doctor Lin is an amazing Doctor. Her Staff on the other hand is nice, but very incompetent!! Here's what happened. I am a CASH Pay client. I have NO Insurance. They knew that. I had a blood work up done, and they sent it to CPL Labs. I got a bill for $1856.00!!! I contacted the office and they were just surprised. When I went to see the Doctor she told me to bring the bill in if I couldn't straighten it out with the Lab. The lab only offered me to cut it in half, rather than charge me per test, as it should have been. I brought the Bill into the office and the next thing you know I'm in COLLECTIONS!!! No one helped, they did nothing to contact the lab to rectify this situation. Andrew said he never received the bill. I'm Devastated!! This Destroyed my credit and this was Their huge Mistake by not letting the lab know in the first place that I am a Cash Pay!!!!
Be careful. Also this is all following the pandemic lockdown and I could barely afford the Dr. visit norless this insane bill.

Source: Google

★ 1

Since moving to their new location they no longer answer the phone. You have to leave a message and then wait 24-48 hours for them to return your call. I have left 4 message the past 3 weeks and no one has called me back. The staff and doctors are really nice but unfortunately the new message system is horrible.

Source: Google

★ 5

Outstanding in every way. A+. The office is immaculate and bright. The staff is fantastic -- professional, welcoming and warm. Dr. Ward is exceptional -- thorough, incredibly knowledgeable, kind, and professional -- the type of physician that we all hope for as a patient.

Source: Google

★ 5

Dr. Lin and Dr. Ward are the best! They have a wonderful and friendly staff as well. Always a positive experience.

Source: Google

★ 5

I am grateful to have found such a hardworking and caring primary doctor. This practice rocks, thank you!

Source: Google