★ 1

This was one of the worst experiences i've had with a doctor. After explaining my concerns about my chronic pain, Dr. Hawkins chose to instead focus on my cholesterol which she neglected to note was going down. She continually told me to change my diet even after being told I was experiencing disordered eating. She didn't not offer me support or resources. I will never go back.

Source: Google

★ 5

I am a patient at this facility and the Receptionist Kimmie always exhibit exceptional customer service skills and care anytime I visit my PCP..
I observe her interacting with other patients and has always been one of the kind.

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★ 5

Amazing.charlene the nurse was amazing,and went above and beyond to help with my needs,gayle,was also amazing and very helpful in my needs.dr you was amazing and answered all my questions.will keep coming back.thank you.

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★ 1

Title: Absolute Rip-Off – Avoid This Location and UMC at All Costs
If I could give this place zero stars, I would. Do not go to this Quick Care location, and honestly, avoid all of their connected locations and UMC Hospital entirely. They are running a absolute rip-off scheme.
I went in for a standard X-ray—a routine procedure that costs around $350 at almost any other reputable imaging center or clinic. Instead, I was hit with a staggering, outrageous bill of $2,500. Charging over seven times the normal rate for a basic X-ray is predatory.
I would not recommend this place to anyone for anything. None of the above. I sincerely hope none of you ever find yourselves in a position where you need to rely on them. Frankly, if this place goes out of business because people stop letting themselves get taken advantage of, it will be an answer to my prayers. Save your health, save your hard-earned money, and go anywhere else but here.

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★ 5

⭐⭐⭐⭐⭐ Review for Britney

I want to express my sincere appreciation for Britney the front desk and the exceptional service she provided. From the moment I arrived, she made me feel welcomed, valued, and genuinely cared for. Her kindness, professionalism, and positive attitude truly stood out. You are a wonderful asset to your team, and I am grateful for the excellent experience you provided. ❤️

Source: Google

★ 5

What a great experience at the UMC Primary Care, I know most doctor visits aren’t fun at all because we are a little anxious about doctor visits. However the professionalism and caring nature of my Nurse practitioner Amelia Porciuncula immediately put me at ease. She did a great job answering all my medical questions and concerns. I can also say the same for my Nurse Charlene and Medical Assistant Alexis. They were all so amazing and caring. They all get a Five Star review!!!!!

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★ 5

The lady up front, miss Kimmie is absolutely great. She is very knowledgeable and helpful, great customer service, some don't see much of lately. She takes the time to listen and takes care of my concerns and questions that I have.
So glad she is there.
Thank you,
Jan Karapapazov

Source: Google

★ 5

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★ 5

Kimmie was very helpful, she was able to help with the problem I have. Thank you so much Kimmie.

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★ 5

Finaly I can said I felt so conmfortable the last wendnesday. I Saw Doctor Hawkins she was so kind and very attentive my Concerns I now I know I have A good Dr and wonderful nurse Amelia. For see in the umc primary Care.

Source: Google

★ 2

I have been going to this place for 8 years. Dr. Almeqbeli used to be the best Dr who took the time to talk with me, hear me out, help me, get answers to why I am hurting, she used to be very communicative, but things are just different now. I don't understand what has happened or chnaged. I don't understand what is going on, now I have been waiting for a medication refill for 15 days. No one has had the courtesy to call me back, after Nelson informed he would get back to me but failed to do so. Now my Thanksgiving trip to visit family is ruined and.I cannot go because I cannot go 2 weeks without my medication. Quitting this specific medication can cause severe withdrawals, symptoms like seizures or possibly death. It is very dangerous to cold turkey. So I am forced to cancel my trip. The pharmacy is closed tomorrow due to the holiday and it is a 12 hour drive where I need to go. I am beyond frustrated and distraught. I hate how we have to use the MyChart App when NOBODY even returns my messages or calls. The MyChart App is DUMB. Half the time, it doesn't even work.

Source: Google

★ 5

Love the staff there ! Always great customer service with Kimmie and shout out to my favorite nurse Gayle

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★ 5

I would like to thank Kimmie for the amazing help solving a prescription refill problem. She told me how to sign up for a same-day appointment and I was able to take care of the problem that I had If she had not given me such great Customer Service, I would’ve had extreme difficulty with my problem. thank you, Kimmie.

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★ 1

Made an appointment weeks in advance for a specific reason got there and to no fault of my own Always get a different provider due to their inability to have someone available. Walk in and the Dr says well because you never seen me here I can't do this..... I've been seen at your company for years there's no reason another provider shouldn't be able to do something in the same office. They DR was uncooperative and quite rude I walked out in tears and I'll never go back! Would not recommend this disastrous place.

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★ 5

Kimmie is the best she always has the best customer service ever I really love dealing with her

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★ 5

Her words are full of warmth, her smile is full of healing, she is a kind and gentle angel. May God bless her! Kimmie is best ！Thank you！

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★ 5

we have some documents request and kimmie went out of her way to assist us. She was very nice and kind. thank you Kimmie for your assistance

Source: Google

★ 1

My mom was seen yesterday by Elizabeth Tadina APRN. She refused to provide an interpreter for my mom. My mom walked out of there not knowing what was wrong with her, she doesn’t know the medications given to her. They are required to use a qualified interpreter. This is part of the affordable Care Act. Thank you for the medical assistant that did provide an interpreter during vitals!

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★ 5

They are good

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★ 5

Great experience with entire staff. Kimme, Brittney and Elsey are very welcoming.

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★ 5

Had amazing experience, was treated with care and respect

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★ 5

Kimberly in Check in was amazing. Thank you for making my check in process great. I appreciate you.

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★ 5

I see Dr.Yu at this location. She is a no nonsense, direct and has not sympathy, instead, empathy for her patients. A virtue that is hard to find these days she went t above and beyond for me. I would recommend my family and friends friends to her. 5 stars. Joseph 😊

Source: Google

★ 5

Alma is very personable which helped me feel comfortable. Quelyn and Alma both listen well. Again, comfortable and not just a patient. Thank you both

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★ 5

Had such a great experience at UMC. Medical assistant Alma was amazing and NP Quelyn was great. They set my mind at ease and answered and listened to all my concerns. Thank you Alma and Quelyn!!

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★ 1

My first appointment went very well, special thanks to Alma, Quelyn, and Elsy! However, my experience with Dr Yu was very disappointing. She couldn't get out of the room fast enough, she insinuated that I was just anxious, and made me feel like my concerns were stupid. Not great.

Source: Google

★ 5

I have been seeing Dr. Chaoran Yu @ UMC Primary/Spring Valley for a few years now and she is ALWAYS very knowledgeable about all the questions I have. She has guided me thru this process of getting old with a very caring and attentive attitude. I never feel rushed to ask questions. Her nurse, Charlene is also very caring and knowledgeable. I recommend this team to anyone who wants to stay on top of their healthcare.

Source: Google

★ 5

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★ 5

Dr. ALMEQBELI IS MY PRIMARY CARE PHYSICIAN. HER NURSE NELSON IS SO Efficient ,HE MAKES ME FEEL SO COMFORTABLE AND RELAXED. SPRING VALLEY PRIMARY CARE TAKES GOOD CARE OF ME .I WANTED TO EXPRESS MY Gratitude. THANK YOU VERY MUCH...

Source: Google

★ 5

very helpful staff

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★ 1

Don’t go here, save your time and yourself honestly. Nurses literally said to me “ we thought someone had already called you”. Finally get called in and then mariamma Joseph the “PAC” is not the one for the job either. She insisted with a strep test when I had already declined and going in specifically for my breathing and chest pain. Well she did the test and of course it came back negative and she prescribed more medicine that I’ve already been taking. AGAIN, DON’T GO HERE and go with better healthcare professionals.

Source: Google

★ 5

nice

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★ 2

Save for the kind woman with the brown hair, everyone who works here is disgustingly rude to their patients. They treat you like you're crazy for having symptoms, and seem to hate working here

Having that kind of heartless attitude is not what you want to encounter when you're going in for health concerns

Avoid at all costs, unless it's a dire emergency and there's no time to go anywhere else

Source: Google

★ 5

A big shout out to Dr. Almeqbeli’s nurse, Nelson. He always makes me feel well taken care of and has a calming oresence. He’s a superstar and deserves a 5 out of 5 stars. In fact, all of the staff is amazing. The front desk personnel is always polite and very helpful. I’ve been coming here for less than a year and am happy to say, I feel like it’s turning out to be a good fit. Dr. Almeqbeli really came through for me today. Thank you, the shot seems to be working and am feeling a little better. See you all next month.

Source: Google

★ 5

Feeling a little nervous today because I was being introduced to a new Dr.
Nelson was so amazing, which made me comfortable when it was time to meet the Dr. I look fwd to my next appointment and getting better acquainted with new Dr. :-)

Source: Google

★ 1

Absolutely terrible. The doctors don’t want to work. They keep calling off and rescheduling. You’re playing with Individuals well being and livelihood by not taking your job serious.

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★ 1

Took off work and scheduled an appointment. It got cancelled while I was already on my way so I missed the call. No worries, it happens. A few weeks later it’s the evening before my appointment and I get a call that they have to cancel again. I already took off work and now I’m out of my medication so no, I can’t cancel again. I had to beg them to squeeze me in, so now I get relocated to the Summerlin location for an earlier time. I let my work know for the 3rd time that I am having to move my appointment, luckily I work somewhere that is flexible. Now I’m at Summerlin and the first thing said to me is “Did they warn you about the doctor?” …um no? “The doctor is great but she works really slowly. You won’t be seen for at least an hour and a half, maybe longer. Do you want to reschedule?” Now I’m seeing a pattern with UMC and explained everything I’ve already been through to get here, plus drove 25 minutes to this location. The secretary said “Ok, please have a seat and wait then.” I will be transferring to a completely different doctor’s office and staying far away from UMC after today.

Source: Google

★ 5

Would like to give a "big shout-out" to all at, Umc Spring Valley Quick Care. On 11/26/23 came in with much pain and "makeshift " crutches for a broken foot(xrays confirmed), after falling off ladder. A bad day for me or anyone else coming in the front door with some kind of illness. However, the staff here was efficient and professional in taking care of me, and others who were checked in to see a doctor. Starting with Becky (front desk), when she called my name, I was slow to respond because of my situation. She looked out, and brought me a wheelchair to get me signed in. Once in, got immediate attention from nurses, Christine and Dan. Handed over to Debbie (xray technician) who was very informative and took great "pictures "of my foot revealing damage. Dr Truong, directed and explained my situation, and had nurses put on a splint, which offered relieve and protection. A sincere thank you to all.. God bless. Robert Schumacher.

Source: Google

★ 5

Dr. Onyema & the nurse Charlene provided with outstanding service and care for my well being! Thank you for all that you do!! Much appreciated!!

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★ 5

Prompt service, everyone is so friendly.

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★ 5

Nelson made me feel better the minute I was ushered to my designated room.

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★ 5

Dr Onyema and Nurse Charlene are amazing caring and so take the time explain and explore options. Cannot be more happier! Thank You

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★ 4

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★ 5

I’m happy coming here for all my medical appointments. Nurse Quelyn and Nydia are friendly. Professional customer service at the front desk. I’m looking forward to meeting my pcp 😊

Source: Google

★ 5

I love the UMC primary care my doctor Yu And my nurse Charlotte were wonderful

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★ 5

Tanya Walker and Natalie were very informative. Nice to have a happy face in the morning.

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★ 5

Very helpful and easy to talk to.

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★ 5

V.good experience again here in this office---all people nice and friendly--and I appreciate all of that!!!!--they took care of me v.timely--thanx much!!!!

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★ 5

The staff here is amazing especially I think her name is Natalie. She really cares about her patients and took the time and effort to do and answer all my questions. Thanks UMC and Natalie!!

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★ 5

Natalie was great, and everyone else thank you

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★ 5

Natalie was very conversational & made me feel at ease. Andrea is always a pleasure

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★ 5

Andrea Narag is the very finest nurse practitioner!

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★ 5

Everyone was really nice and professional. Everything was explained well and any questions or needs I had were answered.

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★ 5

Very friendly and explained everything professionally.

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★ 5

This staff is a dream team....I chose my primary care here because even though I might feel anxious going to a doctor, they always make me feel comfortable and answer any questions I have. I'd like to personally thank Natalie and Andrea. Being healthy is a blessing and they have helped me live a healthier life. Thank you 🙏

Source: Google

★ 5

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★ 5

Andra G. Narag has the most caring personality makes you feel comfortable very thorough listens to you I just feel so much better now that I've been here she took care of all my needs. Carmen Marie Green

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★ 1

Waiting to see the doctor for more then 50 minutes it’s ridiculous

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★ 5

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★ 5

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★ 3

Doctors are fine.. but they’ve missed notice to lab for follow up.
Switch board is a waiting game .
Have to walk in on occasion to clear things up.

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★ 5

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★ 5

Professional and informative. Keep up the great work.

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★ 5

Very helpful and accommodating

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★ 5

I needed to establish care as a new patient so I called the primary care line and they were able to get me an appointment the next day with a Nurse Practitioner. The check in process was quick and easy and the wait time was not too bad. The LPN was very nice and efficient. The NP Andrea Narag made me feel very comfortable and relaxed, she was very thorough, kind and took the time to explain things. Overall great experience!

Source: Google

★ 5

Very nice lady. Very informative, funny and polite.

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★ 5

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★ 5

Dr. A was very caring, fast but careful. Recommend him for kids to elders.

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★ 5

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★ 5

Everything was excellent. I appreciate the staff. I appreciate my doctor to God be the glory. Much love.

Source: Google

★ 5

The UMC primary clinic team at Spring Valley has been nothing short of exceptional. They always maintain the highest level of professionalism, are highly competent, friendly, and genuinely care—my most enormous thanks to Dr. Almeqbeli, RN-Nydia (goes above/beyond), the front clerks, and all others. Thank you!!

Source: Google

★ 5

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★ 5

Very knowledgeable and friendly for NP Narag

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★ 5

Nydia, Pee Bee, Britney, and Dr. Yu are phenomenal!!!

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★ 5

A one as alway. Dr onyema great and Charlene Great also

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★ 5

Nydia, LPN, is one of the best, caring, empathetic non-doctor personnel at the Spring Valley Primary , Nurse' station. She's very competent, and thorough; and detail orientated.

Source: Google

★ 5

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★ 5

I was taken care of and I was treated very well

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★ 5

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★ 5

Everyone is so nice and helpful, Doctor Yu, nurse Peebee and all the front desk staff are very nice and also very helpful, my husband Carl Yup, my daughter Carlene Yup and I really glad we find this place.

Source: Google

★ 5

Had comprehensive exam with NP Andrea Narag this morning and as always she was excellent and thorough. She reviewed everything and made sure my preventative test schedules/results are in order. Nurse Ruanda who assisted me was great and so were the receptionist and the appointment scheduler. Great team…happy patient here!

Source: Google

★ 5

Rất tốt và tận tâm từ chi tiết

Source: Google

★ 5

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★ 5

Had comprehensive exam and both nurses were excellent. Nurse Practiciner Andrea Narag made sure to review everything and clarify anything I had questions about. Entire staff, front to back, were great!

Source: Google

★ 1

Coming to this facility is just as good as googling your symptoms and letting Dr. Google define what you’re feeling. Restrooms are filthy, you can see where people have placed (multiple) urine samples. The first red flag should’ve been witnessing HIPPA violations with the front desk admin while waiting to get admitted. Please don’t come here.

Source: Google

★ 5

Speedy visit and the office is very clean. YOLANDA the Medical Assistant was very knowledgeable and most importantly made my visit enjoyable. She is such a great vibe! 😁👌🏼

Source: Google

★ 5

Yolanda was very professional and efficient. I hope the rest of the office is as efficient as she is. Thank you!!

Source: Google

★ 1

I came here for a time urgent need for a medication. They took their time at check in asking me irrelevant information like what my job was and where I worked and whether I was single. Then their payment system did not accept cards. Who brings cash specifically for doctor visits? The nurse practitioner I saw spent time telling me about other irrevelant general check ups and overall blood work I could get done, and I politely declined. When I get to the pharmacy they are unable to provide me with the medication because they said the nurse practitioner’s ID with insurance was expired. Overall I waited hours and had to make numerous confusing phone calls and am still waiting for all of my medication, this was a terrible experience and I would not choose UMC as my primary care physician nor trust them with urgent matters in the future.

Source: Google

★ 5

Great care as always. Very friendly people. Went for a wellness visit and to get some prescriptions sent. No problem, went smoothly.

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★ 5

My experience for my visit was excellent. The person who took my insurance card was very kind and helpful. The young lady getting me ready with vitals excellent. My nurse p. Nicki very very good. I loved my visit on Jan. 23, 2023. Thank you staff.

Source: Google

★ 5

I was in quick care here on Tuesday and had a Dr appointment here on Thursday, so feel like I've been spending alot of time here, lol! My Dr's nurse Nydia is so kind and warm..she put me at ease about the things going on with me and even shared her experiences with me. When I left, she gave me a big hug..that alone made me feel so much better! It's people like her that make you feel better and make you want to come back! The Dr takes her time with you and really LISTENS! You never feel like you're being rushed so they can get the next patient in..that's so important!
Highly recommend this place to anyone seeking great medical care along with a personal caring touch!

Source: Google

★ 5

Thank you too Two amazing people at UMC primary care KURT and Andrea G I’ve been going there for many years, and this is the first time that I find two amazing people They Show me care in consideration and That make me feel wonderful …. Thank you, thank you thank you

Source: Google

★ 5

The experience I had here was amazing, The doctor DR.Vu helped us a lot and the nurses Melissa RN and Shelly RN were also a good help, it was a great experience at this UMC, I liked it.

Source: Google

★ 5

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★ 5

First I'd like to say that Im just as quick to give a positive review as a negative one. Today I was ready to rip in with one star and some choice words. I've been taking my wife here for primary care for several months. Dr. Yu and her staff have been great, kind, considerate and through. Today however I had a very unpleasant encounter with the receptionist Michelle, we had an insurance issue that we needed to see the Dr. about. She proceeded to tell me to "take it to billing" and "the Dr. couldn't help."
I knew better so I said " we have an appointment we just want to see the Dr." She came unglued, started calling me out, tossed the ipad at us and yelled "you're not even the patent, Im not talking to you" followed by yelling "get out." I asked for her name promising that I would be talking to managment ( she lied with a false name, lol). After our visit with Dr. Yu, which went well, she handled our problem quickly and apologized for the receptionist. Before we could leave Becky, a member of management came in and discussed the issue stating "that UMC will not tolerate any patient being treated rudely". She took notes and promised action. This is how a place should be managed, I get that dealing with the public can be taxing and for my part I was a bit frustrated with the receptionist as she had run us around twice that day and her behavior was very aggressive. After dealing with Becky I felt much better, I had planned on exiting giving Michelle a harsh piece of my mind never to return, as well as a scathing negitive review. I now can keep the Dr. we like, continue getting the good care we have been accustom to and know that Michelle will be delt with. It was also noteworthy to find another review here that mentions Michelle by name referencing her actions as rude. So thank you Dr. Yu and staff and thank you Becky for your prompt and considerate help. To Michelle, perhaps dealing with the public is not the job for you.

Source: Google

★ 1

Dr Yu canceled twice. One in May-June then I went to see a nurse July rescheduled for another appointment (as a new patient still) for August canceled again. Will not bother to schedule another appointment.

Source: Google

★ 1

This place is just a joke!
MONEY, MONEY, MONEY!!
No real doctors, nobody cares or heals you.
Only interested by your health insurance infos to have money.
2 appointments there, in 2 months because they don't care. Except making you loose 45min of your time to be sure to be paid, they keep you litteraly 10min, just to tell you your basics BMI, blood pressure and O2 that you can do for free at every pharmacies! 2 months after, I'm still sick, because they did nothing or told me to buy some Maalox, for a more important problem that needs a biopsy!! I'm waiting for 5 days for a phone call to do a biopsy in emergency. Not followed after this biopsy that I'm still waiting for, it's just scandalous!!

Source: Google

★ 1

SCAM SCAM SCAM BEWARE!

UMC quoted me $200-300 for my visit Which sounded accurate since CareNow quoted me $220. CareNow had no walk ins left for the day so I went to UMC.

I paid $120 upon arrival. Got an X-ray and left.

Weeks later I receive a bill for $950. I call to dispute it since I was quoted $200-300. She said that was just an estimate and my total bill was $1500.

Source: Google

★ 5

Waiting time took less then expected. The Nurses were nice. Dr. Yu was informatived and answered my questions and concerns. Thank you!

Source: Google

★ 1

Several problems with this clinic. They do not enforce patient mask mandate. In the middle of a pandemic when cases are still rising, this is completely irresponsible. The NP who saw me was also not wearing her mask correctly, it was not covering her nose. Felt like my health and safety were not considered. Spent most of the visit telling me about all of the elective medical treatments I should get, e.g., mammogram, colonoscopy, etc. I understand these things are important, but I'm not interested in going for elective services in the middle of a pandemic. NP showed me authorizations submitted for other patients, a HUGE HIPAA privacy violation. Lastly, I had to ask several times about the problem I actually came in about and got no care for that at all. Won't be back.

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★ 5

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★ 5

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★ 1

Staff is rude

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★ 1

This place is completely trash, how do they still open?personal super rude, they don’t communicate with each other absolutely horrible experience.

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★ 1

*** Red Flag *** HIPPA VIOLATION

I made an appointment at 8:55 am and wasn’t seen until 12:10 pm. Once I was finally brought to the back I was told someone would be right with me. The older lady with blonde hair that was working Sunday, July 5, 2020 left her computer screen on and I could see every patient they had and what they were being seen for. I asked her about it and she said it’s ok because I’m the only one that uses this room. HUGE HIPPA violation! Please don’t use this facility unless you want your information to be shared.

Source: Google

★ 1

From the front desk to the doctors who work in this place I see a lot of carelessness.

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★ 1

I waited 3 1/2 hours for Dr. Coker to complete a routine appointment. This office is the most disorganized, inefficient mess that I've ever witnessed. I recommended going anywhere else for your medical needs. This office is horrendous!!

Source: Google

★ 1

This place is terrible with time management. Dr. Coker is my doctor. My husband and my mother and I have been his patients for over 10 years! He’s always been slow but it’s gotten worse. The check in system is outrageous!!!! If you are a few minutes late they turn you away. You check in and you might sit and wait for over an hour to see him. This is not fair. This has happened to my husband twice and he’s had it and will not return. You need to fix this!!!

Source: Google

★ 5

I think their great
Of course u sometimes wait. It's a medical place
Every patient has their own reasons for being there. The doctor as I see it have to take each patient and find or work/ order tests to put together treatment/equation. It's not instant. As far as receptionist, sure their the front line and we all think we're the only one while we're dealing and being dealt with ..Sure sometimes they're not a perfect entrance to see the doctor/ which is Y ur there .But there has to be a maturity on both sides of the encounter . Somehow u made it and r writing a review. Ur there for the Dr. I respect and am pleased with my doctor, sure they have their days. Stop and think, let's say they see 2 patients an hour ( we know it's more) but that would be 16 a day x 5 = 80 a week x 52 weeks .over 4000 appointments a year ok even if each patient visits 2-3times that's still 1500 t-2000 equations to process/diagnose ,the notes the scripts files referrals etc etc. Now ur saying well that's to many It's a business these doctors are also employees Ur living in a paper doll world if u can't see it. Navigate it the best u can And until it changes ur seeing a quality dr that processes things way above what we do. Slow ur negativity and think. At least ur able to see someone and they have to deal with you also

Source: Google

★ 1

As everyone else said. Rude staff. Not helpful. They were so mean. I left and didn't even stay for my appointment I was that appalled while sitting in the waiting room. I just can't believe front desk people can be so rude and not be helpful and or caring about your issues or problems. They do know they're in the healthcare industry? I would not recommend this place would never go there again. The comment about your dog being treated at the vet it's so trueight Disgusting and it seems that management's comments continue to say they care about people's comments but it doesn't look like they're fixing anything. Disgusting place someone should call the health department on the place

Source: Google

★ 4

I want to say "thank you" to Kim and Shulla for going above and beyond to help me today, 9/6/19. I was having some issues with a referral and was very frustrated but they helped me to figure it all out. Thank you ladies. We've been coming here since November 2018 and no issues. The wait time once in a room is a little long sometimes but overall a good experience. Again thank you ladies.

Source: Google

★ 1

I came back to this place and is disgusting there is a front desk girl Pas is her name. I hate people who treat others as animals. This is the last time in this place.

——————————————————————-
THE OFFICE MANAGER NADIA WAS SCREAMING TO ME BECAUSE I ASKED WHY I WAS WAITING SO LONG TO SEE THE DOCTOR WHEN I HAD AN APPOINTMENT SCHEDULED FOR 12:20pm AND THEY CALLED THE DAY BEFORE TO ASK ME TO BE AT THE CLINIC AT 12:05 pm, I BEEN WAITING MORE THAN 30 MINUTES AND I HAVEN’T SE THE DOCTOR. I FEELS HARASSED BY NADIA SHE WAS RUDE SCREAMING TO ME IN FRONT OF EVERYBODY BECAUSE I JUST ASK HER IN A LOWER TONE OF VOICE WHY IS TAKING SO LONG BECAUSE I HAVE TO GO TO WORK.

The receptionists are disgusting, rude and the worst experience ever. Long time wait they treat patients as dogs or other kind of animal.
I am very disappointed with the service, I have 3 insurances and they charging me extra money coding and billing horrible.

I AM GOING TO ELEVATE THIS BECAUSE I CAME TO SEE THE DOCTOR AND I PAY FOR... IT IS NOT FREE.

Source: Google

★ 1

The receptionists are disgusting, rude and the worst experience ever. Long time wait they treat patients as dogs or other kind of animal.
I am very disappointed with the service, I have 3 insurances and they charging me extra money coding and billing horrible.

Source: Google

★ 1

The worst place in the state. The staff are rude and uncaring, especially the lady Michelle. They cancel your appointment and leave you with out you medicine.

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★ 5

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★ 1

worst primary care i have been too, wouldn't see or treat me, I guess cause i'am a white man,

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★ 1

7/26/2017 @3:38p incident. The staff in the primary care section at Spring Valley are so rude to patients; one lady in particular. She has no regard for them, as human beings, nor does she care about their well-being. Every patient on medicaid is not dead beat; there are extenuating circumstances. The intake receptionist/patient reps really need to take classes on how to address patients. You never yell at the customer; just common business practice.

I'm going to try to change my primary care doctor.

Source: Google

★ 1

Awful terrible place to have to come when you're sick. They don't care about patients. Be ready to wait hours past your appointment time. You require me to be on time, or you charge me, yet I don't get called back until a minimum of 3 hours after my appointment. Good luck getting in to see your doctor too. No appointments for months.-. They'll tell you, "Call every day at 8am and see if there are any cancellations for that day." I work! I can't just do whatever I want to! I need to know in advance when I'm seeing a doctor! Horrible.

Source: Google

★ 1

Wait time is a joke and insulting, really dnt care about patients, only worried about $. Telling people to arrive early for appointment. Front desk at the umc clinic not quick care because i go to both the quick care is very good! Those ladies really hate there job, because there is no excuse to be that ugly and rude i sat watched with others including myself you dnt know how to greet no hi, hello its your job fake it..... when people sign in its do u have an appointment no hello! No order, and complete confusion. Like i said pretty sad when u dealing with sick and mostly elder, but they have no respect or consideration for them and its because of them you all have a job! Finding a new pcp.....stay away from this place.

Source: Google

★ 5

Went here shortly after moving here and both my mother and I needed to be seen. The staff was friendly and the wait was much lower than the average emergency room and the care and price were great!

Source: Google

★ 1

The staff's are so terrible and I'm about to change my primary care location somewhere else.

Source: Google

★ 4

Source: Google